Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is positioned as a market leader by the analyst community and is listed as one of the world’s top software companies by The Software Report. We are Acquia. We are a global company with employees located in more than 30 countries, and we’re building for the future.We want you to be a part of it!

Does the challenge of finding security flaws in custom application code get your mind racing? Can you think like an attacker to misuse and break cloud services? Do you have an interest in compliance and simplifying the process for achieving it? Join Acquia and help enhance the security of the largest sites and brands on the planet, whose Drupal apps are powered by our PaaS platform and SaaS services built on top of many thousands of AWS EC2 instances.

Job Responsibilities:

• Be a Security Champion in an agile Security Engineering team owning and operating the services you build
• Research, specify, and test cloud hosting architectures leveraging your web, database, and OS knowledge
• Debug the toughest distributed systems production issues

Skills:

• 2-6 years of related experience
• Cloud security and compliance experience using AWS (e.g., Firewalls, IDS/IPS systems, DDOS prevention and PCI-DSS, HIPAA, FedRAMP, etc.)
• Strong software development background using any general programming language
• Understanding of Kubernetes
• Passion for websites and website delivery architecture
• Deep, working knowledge of LAMP stack--OS, web server, and database systems (Linux, Apache, and MySQL preferred)
• Linux packages (e.g., Debian or RPM packages); RHEL and Ubuntu experience
• Networking (e.g., TCP/IP, Routing, DNS, load balancing, HTTP caching, clustering, VPN, etc.)
• Holistic understanding of the Internet and hosting from the network layer up through the application layer.
• Excellent organizational and communication skills, both verbal and written
• BS in Computer Science or equivalent experience
• Ability to work effectively across multiple teams and drive results

Preferred Qualifications: 

• Software development using Python or Go
• Experience with threat modeling, especially for web application and web APIs
• Configuration management (e.g., Terraform, CloudFormation, etc.)
• Containerization:  Docker, LXC, etc.
• Kubernetes: Hands-on, working experience securing K8s deployments according to “hard multi-tenancy” guidelines and methods.

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Associate DXP Support Specialist  / Assoc. Specialist (Tier 1 - Shared Cloud)

Job Location : Remote India

About Acquia

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.
Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

You’re someone who demonstrates… 

• Passion for the web, open-source, continuous learning, and genuinely helping others succeed
• Curiosity: When you see a problem, you want to know where it came from, how it got there, and then connect the dots to figure out who’s needed to push forward or resolve
• Integrity: You’re not afraid to speak up and challenge the status quo; you do the right thing, especially when it's hard, and even when nobody's watching
• Priority of diversity, equity, and inclusion in your every day to create and sustain an environment of respect

What you’ll be doing…

• Serve as the customer’s first point of contact for their requests via web-based cases, live chat, and phone, ensuring they are handled, monitored, and resolved in a timely manner
• Determine how to best triage, escalate, and/or resolve sophisticated challenges in real time for a diverse, global customer base
• Assist with preliminary troubleshooting and/or advising best practices across our multi-cloud suite, which may even include product updates or software configurations
• Craft clear, concise, and courteous communications to a diverse audience, leading our interactions with customers and other Acquians with empathy
• Collaborate with technical teams (T2-T3 Support, Cloud Ops, Professional Services) and non-technical teams (Customer Success Managers, Account Ops, Billing) to understand the full value of our products
• Utilize available resources like our knowledge based articles and internal documentation to help customers, then make updates and/or suggestions to keep improving them 

Requirements

• Education: Bachelor’s degree preferred, ideally in a STEM related field
• Experience: Minimum of 2 years customer facing experience at a Tech company
• Familiarity with the subscription service business model, especially in B2B, and/or the troubleshooting process is a plus
• Technical Skills: Basic understanding of Mac, Linux, and Windows OS
• Comfortable with LAMP stack and using command line interfaces is required
• Exposure to databases, git basics, site development, PHP development, and/or Drupal skills will make you stand out!
• Communication Skills: Exceptional ability to connect information to people, both written and verbal, in a clear, concise, and empathetic way
• Team Player: You acknowledge and appreciate the effort, contributions, and compromises made by/with others. You believe in the common purpose of varying teams and keep them in mind
• Flexible Hours: ability to work nights and weekends during on-call shifts and holiday coverage
  
  

Why Acquia Support?

A genuinely fun place to work. We're a tight-knit team with a lot of energy and opportunities to work collaboratively with others, both in Support and across Acquia to improve our offerings and customer experiences.We're not a call center. Acquia is looking for engineers, not someone to just answer the phone. We provide opportunities to constantly learn and grow your technical skills while solving sophisticated challenges involving cloud technology.When we say work/life balance, we mean it. Paid quarterly on-call, and a liberal vacation policy mean a role where you can have a life, not just a job you can live with.

Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!
Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

About Acquia

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is positioned as a market leader by the analyst community and is listed as one of the world’s  top software companies by The Software Report. We are Acquia. We are a global company with employees located in more than 30 countries, and we’re building for the future. We want you to be a part of it!

You’re someone who demonstrates:

• Passion for the web, open-source, continuous learning, and genuinely helping others succeed
• Curiosity: When you see a problem, you want to know where it came from, how it got there, and then connect the dots to figure out who’s needed to push forward or resolve
• Integrity: You’re not afraid to speak up and challenge the status quo; you do the right thing, especially when it's hard, and even when nobody's watching
• Priority of diversity, equity, and inclusion in your every day to create and sustain an environment of respect

What you’ll be doing:

• Serve as the customer’s first point of contact for their requests via web-based cases, live chat, and phone, ensuring they are handled, monitored, and resolved in a timely manner
• Determine how to best triage, escalate, and/or resolve sophisticated challenges in real time for a diverse, global customer base
• Assist with preliminary troubleshooting and/or advising best practices across our multi-cloud suite, which may even include product updates or software configurations
• Craft clear, concise, and courteous communications to a diverse audience, leading our interactions with customers and other Acquians with empathy
• Collaborate with technical teams (T2-T3 Support, Cloud Ops, Professional Services) and non-technical teams (Customer Success Managers, Account Ops, Billing) to understand the full value of our products
• Utilize available resources like our knowledge based articles and internal documentation to help customers, then make updates and/or suggestions to keep improving them 

Requirements:

• Education: Bachelor’s degree preferred, ideally in a STEM related field
• Experience: Minimum of 2 years customer facing experience at a Tech company
• Familiarity with the subscription service business model, especially in B2B, and/or the troubleshooting process is a plus
• Technical Skills:Basic understanding of Mac, Linux, and Windows OS
• Comfortable with LAMP stack and using command line interfaces is required
• Exposure to databases, git basics, site development, PHP development, and/or Drupal skills will make you stand out!
• Communication Skills: Exceptional ability to connect information to people, both written and verbal, in a clear, concise, and empathetic way
• Team Player:You acknowledge and appreciate the effort, contributions, and compromises made by/with others. You believe in the common purpose of varying teams and keep them in mind
• Flexible Hours: ability to work nights and weekends during on-call shifts and holiday coverage

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Job Title: Associate Cloud Operations Engineer

Job Location: Remote, India

About Acquia

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

Roles and Responsibilities:

Cloud Infrastructure Management:

Assist in setting up and maintaining AWS services such as EC2, S3, RDS, and VPC.

Perform basic monitoring of cloud resources using tools like AWS CloudWatch.

Support cloud backup and disaster recovery processes.

Incident Response:

Participate in initial incident response for issues in the AWS environment.

Escalate complex issues to senior engineers.

Documentation and Reporting:

Help document cloud setups and configurations.

Prepare reports on cloud resource utilization and incident logs.

Linux System Maintenance:

Assist in the installation, configuration, and maintenance of Linux servers.

Monitor system performance and report any issues.

Apply basic security patches and updates under supervision.

User and Access Management:

Help manage user accounts and access rights on Linux systems.

Backup and Recovery:

Support backup operations and participate in recovery drills.

Application Support:

Assist in deploying and managing web applications on Linux servers.

Perform basic monitoring of web application performance and uptime.

Support the updating and patching of web applications.

Collaboration with Development Teams:

Work with development teams to understand application requirements and assist in deployment strategies.

Key Skill Requirements:

Foundational Knowledge:

• Total 1-3 yrs of total exp and basic understanding of AWS cloud services, Linux system administration, and web application architecture.
• US hours shift 5.30pm-2.30am OR 12.30am-9.30am IST
• Weekly off will be either Friday-Saturday or Sunday- Monday

Problem-Solving Skills:

Ability to identify and solve entry-level technical issues.

Communication and Collaboration:

Effective communication skills for working with team members and documenting processes.

Learning and Adaptability:

Eagerness to learn and grow in the fields of cloud operations, Linux administration, and web application management.

Attention to Detail:

Careful attention to detail in monitoring systems and reporting issues.

Professional Development:

Training and Certification:

Pursue relevant training and certifications, such as AWS Certified Cloud Practitioner, Linux certifications (e.g., CompTIA Linux+), and others relevant to web application administration.

Mentorship and Feedback:

Seek feedback and mentorship from senior team members to improve skills and knowledge.

Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

About the Company

Gemini is a global crypto and Web3 platform founded by Tyler Winklevoss and Cameron Winklevoss in 2014. Gemini offers a wide range of crypto products and services for individuals and institutions in over 70 countries.

Crypto is about giving you greater choice, independence, and opportunity. We are here to help you on your journey. We build crypto products that are simple, elegant, and secure. Whether you are an individual or an institution, we help you buy, sell, and store your bitcoin and cryptocurrency. 

At Gemini, our mission is to unlock the next era of financial, creative, and personal freedom.

In the United States, we have a flexible hybrid work policy for employees who live within 30 miles of our office headquartered in New York City and our office in Seattle. Employees within the New York and Seattle metropolitan areas are expected to work from the designated office twice a week, unless there is a job-specific requirement to be in the office every workday. Employees outside of these areas are considered part of our remote-first workforce. We believe our hybrid approach for those near our NYC and Seattle offices increases productivity through more in-person collaboration where possible.

The Department: Platform Security

The Role: Staff Data Security Engineer

The Platform Security team secures Gemini’s infrastructure through service hardening and by developing and supporting a suite of foundational tools. We provide secure-by-default infrastructure, consumable security services, and expert consultation to engineering teams for secure cloud and non-cloud infrastructure.

The Platform Security team covers a broad problem space that includes all areas of Gemini’s platform infrastructure. In the past, this team has focused specifically on cloud security and we continue to invest heavily in this area.  This role will bring additional depth and specialization in database design, security and  We also value expertise in neighboring areas of infrastructure and platform security engineering including: PKI, core cryptography, identity management, network security, etc.

Responsibilities:

• Design, deploy, and maintain database, and relevant security controls for security and engineering teams.
• Build and improve security controls capturing data in transit and data at rest. 
• Partner with engineering teams on security architecture and implementation decisions.
• Own our database security roadmap and act as relevant SME within Gemini.
• Collaborate with AppSec, Threat Detection, Incident Response, GRC and similar security functions to identify, understand, and reduce security risk.

Minimum Qualifications:

• 6+ years of experience in the field.
• Extensive knowledge of database architecture and security principles.
• Significant experience with container orchestration technologies and relevant security considerations. We often use Kubernetes and EKS.
• Experience in SRE, systems engineering, or network engineering.
• Experience with distributed systems or cloud computing. We often use AWS.
• Significant software development experience. We often use Python or Go.
• Experience building and owning high-availability critical systems or cloud-based services
• Able to self-scope, define, and manage short and long term technical goals.

Preferred Qualifications:

• Proven track record securing databases and ensuring data integrity.
• Experience securing AWS and Linux environments, both native and third-party.
• Experience designing and implementing cryptographic infrastructure such as PKI, secrets management, authentication, or secure data storage/transmission.
• Experience designing and implementing systems for identity and access management.
• Experience with configuration management and infrastructure as code. We often use Terraform.

• Competitive starting salary
• A discretionary annual bonus
• Long-term incentive in the form of a new hire equity grant
• Comprehensive health plans
• 401K with company matching
• Paid Parental Leave
• Flexible time off

Salary Range: The base salary range for this role is between $172,000 - $215,000 in the State of New York, the State of California and the State of Washington. This range is not inclusive of our discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.

At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.

#LI-AH1

About the Company

Gemini is a global crypto and Web3 platform founded by Tyler Winklevoss and Cameron Winklevoss in 2014. Gemini offers a wide range of crypto products and services for individuals and institutions in over 70 countries.

Crypto is about giving you greater choice, independence, and opportunity. We are here to help you on your journey. We build crypto products that are simple, elegant, and secure. Whether you are an individual or an institution, we help you buy, sell, and store your bitcoin and cryptocurrency. 

At Gemini, our mission is to unlock the next era of financial, creative, and personal freedom.

In the United States, we have a flexible hybrid work policy for employees who live within 30 miles of our office headquartered in New York City and our office in Seattle. Employees within the New York and Seattle metropolitan areas are expected to work from the designated office twice a week, unless there is a job-specific requirement to be in the office every workday. Employees outside of these areas are considered part of our remote-first workforce. We believe our hybrid approach for those near our NYC and Seattle offices increases productivity through more in-person collaboration where possible.

The Department: Security Development

The Role: Principal Software Engineer

As the founding engineer and tech lead for the new Security Services team, you will help shape and deliver core infrastructure to power Gemini’s security capabilities.

In this Principal-level role, you will set the technical direction for building, owning, and operating security-critical software, platforms, tooling, frameworks, and libraries. Leveraging your deep backend engineering expertise, you will provide hands-on engineering and leadership as the team scales up.

You will collaborate with other security and engineering teams to understand needs, architect solutions, develop robust systems, and support existing tools inherited by the new team. With a security-first mindset, you will establish secure software development patterns and DevSecOps culture.

As the tech lead, you will have wide latitude to craft our security infrastructure while mentoring and growing a world-class engineering team. Your mission is engineering mastery through operational excellence to support security.

Responsibilities:

• Architect, build, and support security platforms and tools leveraging robust software and systems engineering
• Collaborate with security and engineering teams to gather requirements, design solutions, and develop new capabilities
• Provide technical leadership and hands-on expertise as the founding member of a new engineering team
• Maintain and extend existing security platforms
• Hire and mentor strong backend engineers to build out the team

Minimum Qualifications:

• 10+ years of experience in backend software engineering and infrastructure roles
• Expertise designing, building, and operating complex distributed systems
• Demonstrated technical leadership of engineering teams and initiatives
• Strong hands-on software development experience in modern languages
• Deep experience with Linux, networking, containers, and cloud infrastructure. We often use Kubernetes, Docker, and AWS
• Ability to communicate complex concepts clearly to technical and non-technical audiences

Preferred Qualifications:

• Experience in information security, security automation, and/or DevSecOps
• Knowledge of cryptographic concepts, secure coding, and threat modeling
• Familiarity with security technologies like SIEM, WAF, EDR, and SAST
• Experience building and/or operating access control, authentication, and/or authorization systems

• Competitive starting salary
• A discretionary annual bonus
• Long-term incentive in the form of a new hire equity grant
• Comprehensive health plans
• 401K with company matching
• Paid Parental Leave
• Flexible time off

Salary Range: The base salary range for this role is between $198,000 - $247,000 in the State of New York, the State of California and the State of Washington. This range is not inclusive of our discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.

At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.

#LI-AH1

About the Company

Gemini is a global crypto and Web3 platform founded by Tyler Winklevoss and Cameron Winklevoss in 2014. Gemini offers a wide range of crypto products and services for individuals and institutions in over 70 countries.

Crypto is about giving you greater choice, independence, and opportunity. We are here to help you on your journey. We build crypto products that are simple, elegant, and secure. Whether you are an individual or an institution, we help you buy, sell, and store your bitcoin and cryptocurrency. 

At Gemini, our mission is to unlock the next era of financial, creative, and personal freedom.

In the United States, we have a flexible hybrid work policy for employees who live within 30 miles of our office headquartered in New York City and our office in Seattle. Employees within the New York and Seattle metropolitan areas are expected to work from the designated office twice a week, unless there is a job-specific requirement to be in the office every workday. Employees outside of these areas are considered part of our remote-first workforce. We believe our hybrid approach for those near our NYC and Seattle offices increases productivity through more in-person collaboration where possible.

The Department: Platform Security

The Role: Principal Platform Security Engineer

The Platform Security team secures Gemini’s infrastructure through service hardening and by developing and supporting a suite of foundational tools. We provide secure-by-default infrastructure, consumable security services, and expert consultation to engineering teams for secure cloud and non-cloud infrastructure.

The Platform Security team covers a broad problem space that includes all areas of Gemini’s platform infrastructure. In the past, this team has focused specifically on cloud security and we continue to invest heavily in this area.  This role will bring additional depth and specialization in non-cloud infrastructure, containerization, and container orchestration security.  We also value expertise in neighboring areas of infrastructure and platform security engineering including: PKI, core cryptography, identity management, network security, etc.

Responsibilities:

• Design, deploy, and maintain services/platforms for security and engineering teams
• Build and improve security controls and capabilities at all layers of infrastructure
• Partner with engineering teams on security architecture and implementation decisions
• Collaborate with application security, threat detection, incident response, GRC and similar security functions to identify, understand, and reduce security risk

Minimum Qualifications:

• 10+ years of experience in the field
• Significant experience with container orchestration technologies and relevant security considerations. We often use Kubernetes and EKS
• Significant experience in SRE, systems engineering, or network engineering
• Significant experience with distributed systems or cloud computing. We often use AWS
• Significant software development experience. We often use Python or Go
• Experience building and owning high-availability critical systems or cloud-based services
• Able to self-scope, define, and manage short and long term technical goals involving many teams and partners
• Deep expertise in computer security principles and practices

Preferred Qualifications:

• Experience securing AWS and Linux environments, both native and third-party
• Experience designing and implementing cryptographic infrastructure such as PKI, secrets management, authentication, or secure data storage/transmission
• Experience designing and implementing systems for identity and access management
• Experience with configuration management and infrastructure as code. We often use Terraform

• Competitive starting salary
• A discretionary annual bonus
• Long-term incentive in the form of a new hire equity grant
• Comprehensive health plans
• 401K with company matching
• Paid Parental Leave
• Flexible time off

Salary Range: The base salary range for this role is between $198,000 - $247,000 in the State of New York, the State of California and the State of Washington. This range is not inclusive of our discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.

At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.

#LI-AH1

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

The Opportunity

The Senior DevOps Engineer is responsible for designing and delivering secure and highly available solutions. You will be a critical part of a team focused on ensuring our services are ready and stress tested. You should be comfortable taking on new challenges, defining potential solutions and implementing designs in a team environment. You will be working on a tech stack composed of Linux, Kubernetes, Ruby, Go-lang, Python, pgSQL, MySQL, Redis, Jenkins, Github and GCP.

You'll Spend Time:

• Partnering closely with Engineering and Support.
• We are responsible for the deployment, and continuous operation of the Monsido platform.
• Making sure we automate as many tasks as possible to make diagnostics, scaling, healing and deployments a breeze.
• Working on a team responsible for a blend of architecture, automation, development, and application administration.
• Developing and deploy solutions from the infrastructure, to the network, and application layers, on public cloud platforms.
• Ensuring our SaaS platform is available and performing, and that we can notice problems before our customers.
• Collaborating with Support and Engineering on customer issues, as needed.
• Working with distributed data infrastructure, including containerization and virtualization tools, to enable unified engineering and production environments;
• Developing dashboards, monitors, and alerts to increase situational awareness of the state of our production issues/sla/security incidents.Independently conceiving and implementing ways to improve development efficiency, code reliability, and test fidelity.
• Participating in on-call rotation

You'll be Successful if You:

• Proficient with Unix/Linux OS administration (5-8 years)
• Proficient with computer network setup and debugging
• Proficient with at least one scripting language (Shell, Python, …)
• Competentwith deploying, tuning, and maintaining Linux-based, highly available, fault-tolerant platforms in public cloud providers such as GCP, AWS or Azure
• Competent with Kubernetes, like configuration management, running deployments , debugging etc. 
• Competent with application containerization
• Basic understanding with SQL and relational database administration (PostgreSQL, MySQL)
• Basic understanding with configuration management like terraform, Saltstack etc.
• Flexible working in rotational On-Calls.

Requirements & Suggested Years of Experience:

• DevOps and/or build & release experience including delivery: +3 years
• Software Configuration Management tools like Puppet, Saltstack, Chef, Ansible : +2 years
• Application monitoring tools: +2 years
• Experience with Kubernetes and containerization +1 year

Extra credit:

• Best practices in infosec.
• The ability to dig deep into infrastructure and code to solve problems.
• The drive to solve traditional operations problems through automation.
• High attention to detail.

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

Job Summary

At Bugcrowd, we handle application security assessment at an epic scale. As an Application Security Engineer (ASE) you will curate and manage the incoming security vulnerability submissions to some of the world’s biggest companies’ bug bounty programs. Here are just a few of the reasons why we are the best:

• A tenure at Bugcrowd often means you have worked on not only one company’s security program but potentially on hundreds.
• As an ASE at Bugcrowd you will be exposed to the Internet’s best security researchers and their cutting-edge security testing methodologies. Our ASEs quickly become technically fluent in obscure/complex XSS, SQLi, XXE, IDOR, SSTI, SSRF, and many other vulnerability types. There is no other organization that offers the learning opportunity that Bugcrowd does.

• You will be exposed to things outside of your comfort zone. We routinely run security programs for cars, IoT devices, embedded systems, mobile applications, and more!

• We have an awesome team and tons of perks. We’ve even been selected as one of “The 10 Coolest Security Startups Of 2016” by crn.com.

**Please note we are only considering candidates residing in Brazil

Essential Duties & Responsibilities

An ASE is responsible for the ongoing triage and validation services of Bugcrowd managed programs. Under the direction of the Director of Technical Operations, you will take incoming submission data and curate it for validity, accuracy, and severity as well as communicate directly with Bugcrowd’s clients or researchers when additional information is required. ASEs also handle Incident Response – escalating and communicating about the highest severity bugs to clients. ASEs need to have strong knowledgeof OWASP Top Ten type vulnerabilities. They also usually require a strong skill set in one scripting/development language, often to assist with the design or development of tooling for improving the triage/validation process.  The ASE position is perfect for security professionals looking to take their skills to the next level.

Education, Experience, Skills, & Abilities

• Bachelor’s degree or previous security consulting experience
• Published and demonstrated passion for security assessment research
• High proficiency with Burp Suite (or any other interception proxy) and a working level of experience with other industry standard tools (nmap, sqlmap, anything included in Kali Linux)
• Ability to execute on individual projects but still contribute to the team
• Ability to complete tasks on time
• Strong organization, influencing, and communication skills

Working Conditions

The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation.

Sitting and/or standing - Must be able to remain in a stationary position 50% of the time

Carrying and /or lifting - Must be able to carry / move laptop as needed throughout the work day.

Environment - remote, work-from-home 100% of the time.

About OffSec

Founded in 2007 by the creators of Kali Linux, OffSec (formerly known as Offensive Security) is the leading provider of continuous professional and workforce development, training, and education for cybersecurity practitioners. OffSec’s distinct pedagogy and practical, hands-on learning help organizations fill the infosec talent gap by training their teams on today’s most critical skills.

Become a part of our global presence and work from anywhere.With team members in over 40 countries, we believe in inspiring people of all backgrounds and communities. The OffSec team is composed of diverse, internationally published authors, conference speakers, and seasoned information technology professionals from both the private sector and governments worldwide.

Excited about our mission and what we do? Apply and join us!

About the Job

The Student Success Technical Services (SSTS) plays a crucial role in providing technical support and mentorship to OffSec learners (learners), ensuring a smooth and effective learning experience across OffSec’s platforms. You will be responsible for troubleshooting technical issues, guiding learners through OffSec's learning materials, and providing support in key areas such as networking, Linux, and Windows systems. In this role, you will collaborate with cross-functional teams to enhance processes, validate product features, and contribute to successful learner outcomes.

This role is a full-time salaried position with a flexible shift work schedule, including evenings and weekends.

Duties and responsibilities

• Provide general and technical support for learners via chat and email, ensuring timely resolution of issues.
• Offer technical support for networking, Linux, and Windows systems, helping learners troubleshoot and resolve problems.
• Mentor learners by providing guidance on OffSec’s foundational learning materials.
• Grade exams for OffSec certifications, ensuring accuracy and fairness.
• Test, verify, and validate OffSec products, lab systems, and their features to ensure quality and functionality before release.
• Collaborate with cross-functional teams to troubleshoot issues, achieve common goals, and drive successful outcomes.
• Take initiative in developing, improving, and implementing processes that enhance operational efficiency and scalability.
• Ability to work a flexible schedule, including shifts, holidays, and overtime as required.
• Perform other duties as needed to support the success of learners and OffSec’s initiatives.

Qualifications

• BS Degree of Computer Science or Information Security
• Strong knowledge of networking, virtualization, Linux, and Windows systems.
• Excellent written and verbal communication skills to provide clear and effective support via chat and email.
• Strong analytical and investigative skills with attention to detail for troubleshooting and resolving technical issues.
• Experience in guiding or mentoring individuals in cybersecurity subjects.
• Ability to develop and improve processes to drive operational efficiency.
• Excellent interpersonal and customer service skills
• A strong belief and understanding of being a team player in a remote working environment

Desired Skills:

• A growth mindset fosters a commitment to continuous learning, embracing challenges and opportunities for improvement.
• Strong attention to detail, with excellent analytical and investigation skills.
• Knowledge and familiarity with networking, virtualization systems, and operating systems, including Windows, Linux, and others.
• Experience with scripting and automation using languages such as Bash, Python, PowerShell, JavaScript, and others.
• Prior experience in working remotely.
• Prior experience in tech support or a similar role.
• Experience with ticketing systems, social networks, and network monitoring tools.
• Relevant technical or IT certifications are a plus.

Working conditions

This role is a full-time salaried position. Work hours for this position are flexible and will be performed from a home office.

Direct reports

This position has no direct reports.

EEO

OffSec provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

No Agency Submissions Accepted.

Location: Remote, Australia

Onwards Together!

Illumio, the pioneer and market leader of Zero Trust segmentation, prevents breaches from becoming cyber disasters. Illumio protects critical applications and valuable digital assets with proven segmentation technology purpose-built for the Zero Trust security model. Illumio ransomware mitigation and segmentation solutions see risk, isolate attacks, and secure data across cloud-native apps, hybrid and multi-clouds, data centers, and endpoints, enabling the world’s leading organizations to strengthen their cyber resiliency and reduce risk.  

Illuminate the future with Illumio and join a team that’s passionate about developing cutting-edge security solutions that protect the world's most critical assets. 

Our Team's Vision

Our Support and Services team plays a crucial role in Illumio's success, from seamless deployments to fostering trusted partnerships with our clients. Joining our team means tackling meaningful challenges, protecting over one million workloads globally, and containing cyberattacks and ransomware before they escalate into disasters.  

What sets us apart from other security firms is our focused approach. Unlike those managing dozens or hundreds of products, we provide personalized support and expertise through a precise, proven product portfolio. Our approach cultivates a customer base known for its incredible loyalty and desire for genuine partnership. We're committed to ensuring our clients' most sensitive infrastructures are set up for success every step of the way. 

Your Impact: 

• As an early member of the support team in Australia, you will work with industry leading customers in maintaining Illumio’s technology deployments

• You will be responsible for logging and updating cases, informing customers of the case status and providing solution(s) as they become known, in a professional, timely manner, over the lifetime of the support request

• Escalation Engineers need to understand customer systems and configurations. Analyse problems/defects and recommend solutions

• Be able to work closely with external customers, other support engineers, Development, Sales and others as needed, to gain knowledge and provide solutions

• Ability to set customer expectations appropriately and accurately

• Provide technical product support to field engineers and technicians for complex problems on company products. May interact with customer and company personnel to isolate and fix product issues

• Provide design, reliability and other technical feedback to R&D

• Handle escalations to R&D as needed

• Provides updates to technical product documentation as issues are identified and fixed

• Creates tests and diagnostic tools to identify and fix recurring issues as well as potential difficulties

• Always interacts with customers directly via email, phone and remote analysis tools. Act as the primary communication contact dealing with customer issues

• Requirement gathering for new product feature requests from the field

• Populates content and updates to the company knowledge base for both internal and external users

• Assists product and account teams when delivering and implementing and testing new product features for specific customers

• Assists internal field teams whenever a pre-sales issue is reported through to engineering

Your Toolkit:

• Experience as a Technical Support Engineer working with Support and Services functions such as case management and call resolution management

• Experience with public cloud infrastructure and services

• A drive to solve practical business problems with client-centric solutions

• A high attention to detail

• Strong organizational, problem-solving and systems analysis skills

• Strong written and verbal communication skills

• Enjoy learning new technologies, applications, and systems

• Familiarity with host based firewalls

• Proficient in administration of Linux platforms; RHEL, FreeBSD, Ubuntu

• An enthusiastic self-starter with a commitment to learning, customer empathy, and team communication

Plus Factors:

• Good understanding of modern programming languages, web services, and databases: Ruby, JavaScript, CSS, Apex, REST API, SQL, etc.

• Experience with knowledge management framework and writing KB articles

• Public cloud certification: AWS, Azure, etc.

At Illumio we offer a wide range of benefits to our eligible team members. Our benefit programs vary by location and can include Medical, Dental, Vision Coverage – Health and Dependent Savings Accounts – Life and Disability Programs – Paid Parental Leave – Voluntary Benefit Programs – Company Sponsored Wellness Program – Wellness Reimbursement Program - Retirement Savings – Equity Opportunities – Paid time off and Paid Holidays – Employee Incentive Program. 

Our Commitment: 

Illumio believes that an environment of unique backgrounds, experiences, viewpoints, and individual contributions drives our success and makes us stronger together. We are dedicated to creating and maintaining a diverse culture and emphasizing inclusion and belonging.

#LI-SL1 #LI-REMOTE

Locations: US Remote

What you'll do

We’re looking for a Software Engineer to join our Zero Trustteam. You will be working on theZero Trust desktop client, which protects corporate devices by securely and privately sending traffic from those devices to Cloudflare’s global network, which can apply advanced web filtering and advanced Zero Trust policies.

In your role, you will predominantly be usingRustalongside platform-native languages & APIs to implement high-performance networking code that runs on multiple desktop platforms. You’ll be expected toimprove the code qualityand to build solid,testable,andwell-documentedfoundations. You will be most successful in this role if you have a good understanding ofoperating system concepts(virtual memory, multi-threading, process lifecycle, etc.) and networking concepts & protocols (VPNs, firewalls, TCP/IP, UDP, DNS, QUIC, H/3, proxying, etc.). You will also have to interact with other languages, such as Swift, C#, C, and python.

As a Software Engineer, you will be expected to make significant contributions to the design and implementation of major development projects, working closely with our product managers and other teams to implement customer-impacting features. You will work on stimulating problems born out of the scale of our deployment, and the stringent quality, performance, and security requirements of our product.

Examples of desirable skills, knowledge, and experience

• Excellent programming skills, with experience writing veryhigh-qualityandlow-complexitycode with thorough documentation.
• Strong experience writingeasily-testableandthoroughly-tested code(e.g. using dependency injection with the right abstractions)
• Experience withsystems programmingand familiarity withcore OS conceptsof one or more desktop OSes (macOS, Windows, Linux)
• Great experience usinglower-level languages, such as Rust, C, C++
• Very comfortable writingmultithreaded, asynchronouscode
• Strong experience withdebugging network-related problems, especially on desktop devices
• An understanding of howVPN technologieswork, and the trade-offs between privacy, security, and anonymity
• Good understanding of, and experience with,security protocolsand standards
• Empathetic, proactive, and constructivecommunication skills, verbal and written
  

Compensation

Compensation may be adjusted depending on work location.

• For Colorado, Illinois, Maryland and Minnesota based hires: Estimated annual salary of $137,000 - $167,000.
• For New York City, Washington, Washington D.C. and California (excluding Bay Area) based hires: Estimated annual salary of $154,000 - $167,000.
• For Bay Area based hires: Estimated annual salary of $162,000 - $198,000.

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave