Whatyou’lldo  

 In a few words… 

Abarca is igniting a revolution in healthcare.  We built our company on the belief that with smarter technology we are redefining pharmacy benefits, but this is just the beginning… 

 As the Business Support Analyst, you will provide 2nd level support to our internal and external platform users. You will perform root cause analysis of issues and help determine and implement solutions. Also, answer and triage incoming requests and issues to aid and complete details to the operations and technical staff as needed. You will be a Product Subject Matter expert in a particular domain that will allow you to conduct more in-depth analysis and troubleshooting. Further, this role acts as a liaison between different departments in a company and their customers. You specialize in the Darwin domain, working to ensure everything functions as intended or addressing user issues that do arise. 

 The fundamentals for the job… 

• Serveas a Darwin product support domain expert analyst and escalation point for platform support related services and incidents. 

• Collaboratewith business users and technical teams to gather information, understand, define impact, research, analyze, and resolve issues and/or platform problems.  

• Align with technical teams on suitable technical, application, or configuration solutions to incoming incidents and issues. 

• Maintain frequent communication with peers and IT teams to maintain awareness of issues or changing processes. 

• Understand the business implications of technical solutions andassistin defining and documentingtechnological solutions.  

• Escalates and collaboratesonmajorincidents and issues with teams in: Technical Areas, Issue Management, Client Services, Operations, among others.  

• After operations teams’avenues are exhausted, respond to questions/inquiries from platform users on functionalities or configuration processes. 

• Ensure ticket and work item documentationremainscurrent, correct, and relevant including updates to users on status,user-provided input,investigation results, next steps,and estimated delivery time (ETAs) forresolutions. 

• Maintain high operational and written standards throughout ticket documentation and management.  

• Coordinate andat times lead meetings when needed for issue resolution. 

• Identifyrepetitive open known issues for their centralization in a single work item, serve as internal escalation and triage point for first level BSAs andassistteams in troubleshooting issues.  

• Participate in continuing education, committee, and meetings as may be requested or required by their immediate supervisor. 

• Develop into aDarwin Product Support domain expert in a particular domain and work closely with that cell to be able to conduct in-depthreview, analysis and debugging of the issue. 

• Assist Business Support and Scrum Team in prioritizing development/product work items within their domain area and clarifying issues and its resolutions. 

• Create Run Books, knowledge articles and incident management documentation for Business Support BSA 1st level and 2nd level troubleshooting of issues, per their SME area of expertise, as well as other documentation as needed. 

• Provide guidance and back up support to other team members andbe responsible forthe monitoring and at times the distribution of tasks among them, asdesignatedby Team Lead and/or Manager. 

• Serve asdomainexpertfor specific areasin client calls if needed. 

• Assist Team Leader and/or Manager in training new hires and team members.On occasion, focusing onparticular domainexpertise to transfer such knowledge and train new 2nd level members if needed. 

• Performadditionalduties as needed. 

 What we expect of you: 

The bold requirements…  

• Bachelor’s DegreeorMaster’s Degreein a related area. (In lieu of a degree, equivalent relevant experience may be considered.)  

• 3+years of experience ina role relating to business analysis, business support, operational support, or software engineering.  

• Experience with Microsoft Office Products such asPowerBI, Excel, PowerPoint, andWordDoc.  

• Experience using customer service skills to deliver quality and satisfactory service to internal and external clients using tech platforms.  

• Experience in using analytical skills and root cause analysisregardingtechnological solutions, issues,incidents,and problems.  

• Experience applying intermediate SQL skills to related areas in software support, technicaltroubleshootingand dataanalysis..Abilityto work rotating or irregular shifts, including weekends and certain holidays, per business or operational needs. 

• Must be willing to travel (5% of time) per year (out of state to the island). 

• Excellent oral and written communication skills. 

• We are proud to offer a flexible hybrid work model which will require certain on-site workdays (Puerto Rico Location Only)  

• This position requires availability to work in a specified time zone or working schedule, accommodating the business needs of our clients and team members. 

• This position may require availability for on-call hours, including evenings, weekends, and holidays, to promptly address emergent issues or provide necessary support as dictated by operational demands (if applicable). 

 Nice to have…  

• Experience withthe Pharmacy and Pharmacy Benefit Management industries, Medicare Part D, and CMS regulations 

• Experience with Product Support and/or Product Knowledge.  

• Experience with software and support areas such as ticketing systems, customer relationships management (CRM) tools,software development life cyclesand Azure DevOps platform. 

 Physical requirements… 

• Must be able to access and navigate each department at the organization’s facilities. 

• Sedentary work that primarily involves sitting/standing. 

At Abarca we value and celebrate diversity. Diversity, equity, inclusion, and belonging are guiding principles of Abarca and ensure Abarca’s workforce reflects the communities it serves.  We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

 Abarca Health LLC is an equal employment opportunity employer andparticipatesin E-Verify.  “Abarca Health LLC does not sponsor employment visas at this time” 

 The above description is not intended to limit the scope of the job or to exclude other duties not mentioned. It is not a final set of specifications for the position.It’ssimply meant to give readers an idea of what the role entails. 

#LI-REMOTE #LI-JD1

The Basics

Our CTO organization is actively seeking a Program Manager to support the CTO organization and go-to-market activities.  In this role, you will play a critical role in ensuring the precision and ensuring effective content creation and launch of Tanium products.  The ideal candidate will have a strong background in technology, a keen eye for detail, and a passion for making complex concepts easy to understand. You will represent the Product Organization in collaboration with several departments including  Engineering, Marketing, Legal and Accounting to produce consistent & quality internal & external product-related content. In addition, you will support the successful launch of new products and integrations. 

A successful candidate will be a strong communicator and possess content creation skills and product launch experience.  The candidate will be able to bring their industry expertise to drive vision and development cross-functionally across all levels of the organization. Must have a successful track record of working with stakeholders on new products. 

 What you’ll do

• Perform in-depth reviews and edits of technical content written by subject matter experts. 
• Facilitate product launch process while driving effiency and consistency.  
• Ensure the content is easy to understand, concise, and relevant to the target audience.  
• Verify technical content for consistency, accuracy, and completeness. 
• Ensure content alignment with UX and instructional design best practices. 
• Collaborate with cross-functional teams, including instructional designers and subject matter experts, providing constructive feedback and guidance to improve content quality. 
• Assist in the ongoing improvement of content review processes and guidelines. 
• Support additional project management  and product development processes as needed

 We’re looking for someone with

•  Education
  • Bachelor’s or master’s degree in computer science, data science, engineering, information technology or related disciplines.  
• Experience
  • A passion for becoming an expert in Tanium’s product and technology  
  • 5+ years experience in creating and reviewing content – preferably at a security company  
  • Expertisein editorial practices and conventions.  
  • Excellent organizational and time-management skills.  
  • Outstandingoral and written communication skills.  
  • Exceptional attention to detail and the ability toidentifyand correct errors.  
  • Ability to work independently and collaborate effectively in a remote work environment.  
  • Expertisein product-related project management & launch processes 
  • Ability to work in a fast-paced environment and manage multiple projects simultaneously.  
  • Ability to perform content management functions, including document organization using SharePoint.

About Tanium 

Tanium delivers the industry's only true real-time cloud-based endpoint management and security offering. Its converged endpoint management (XEM) platform is real-time, seamless, and autonomous, allowing security-conscious organizations to break down silos between IT and Security operations that results in reduced complexity, cost, and risk. Securing more than 32M endpoints around the world, Tanium's customers include Fortune 100 organizations, top US retailers, top US commercial banks, and branches of the U.S. Military. It also partners with the world's biggest technology companies, system integrators, and managed service providers to help customers realize the full potential of their IT investments. Tanium has been named to the Forbes Cloud 100 list for nine consecutive years and ranks on the Fortune 100 Best Companies to Work For. For more information on The Power of Certainty™, visitwww.tanium.comand follow us onLinkedIn andX. 

On a mission. Together. 

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.   

We are an organization with stakeholders around the world and it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things. 

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.  

What you’ll get

The annual base salary range for this full-time position is $85,000 to $260,000. This range is an estimate for what Tanium will pay a new hire. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience.

In addition to an annual base salary, team members will receive equity awards and a generous benefits package consisting of medical, dental and vision plan, family planning benefits, health savings account, flexible spending account, transportation savings account, 401(k) retirement savings plan with company match, life, accident and disability coverage, business travel accident insurance, employee assistance programs, disability insurance, and other well-being benefits.

For more information on how Tanium processes your personal data, please see our Privacy Policy.

What you’ll do

In a few words…

Abarca is igniting a revolution in healthcare.  We built our company on the belief that with smarter technology, we are redefining pharmacy benefits, but this is just the beginning…

Making healthcare awesome is key to everything we do at Abarca, and so the Strategy to Execution team helps us reach those heights through service design, project and process improvement, and strategy planning! From Project and Process Improvement to Innovation and Business Enabling to Strategic Management, this team tackles existing and innovative programs or processes at Abarca to rethink, reshape and rework how we do what we do.

As our Business Partner, Project Management, you will manage multiple medium-sized projects or 1-3 highly complex and large-sized projects. You will have overall accountability for each assigned project and be responsible for project conception through completion, including scope, time, and budget, following our Project Management and Process Improvement methodology. You’ll be expected to document status, agreements and learnings from all meetings and presentations, and lead overall coordination, status reporting and stability of project work efforts.

The fundamentals for the job…

• In this role, you’ll be responsible for managing multiple medium-sized projects or 1-3 highly complex large-sized projects.
• You are to oversee overall coordination, status reporting and stability of project work efforts.
• You’ll establish and implement management processes and methodologies to ensure projects are delivered on time, within budget, adhere to high quality standards and meet expectations.
• You get to define the scope, develop plans, manage milestones, develop, and carry out appropriate communication plans with stakeholders; you also develop relationships with cross functional partners and align project timelines to ensure they are completed meeting stakeholder needs.
• Assemble project plans and teamwork assignments, direct and monitor work on a daily basis, identify resources needed, perform quality reviews, and escalate functional, quality, and timeline issues appropriately.
• Keep track of key milestones and adjust plans and/or resources to meet customer needs.
• Schedule and monitor project deliverables.
• Coordinate communication with all areas that impact the scope, budget, risk, and resources of the project.
• Manage and update project plan using Microsoft Project tool and keep team informed of status and deliverables.
• Provide weekly/monthly/quarterly progress reports to management, as needed.
• Provide oversight and leadership in executing projects from planning to completion to provide results to the business​.
• Assess, prioritize, and provide a health check report of active projects.
• Provide advice to optimize business performance and assist in the development of the department’s strategy​.
• Provide operational process improvements, identifying, analyzing & improving current business processes to optimize performance, meet best practices & improve quality.
• Work in tandem with other teams to automate processes, improve functionality, identify inefficiencies and areas for improvement, and drive advances that impact both, the team’s performance as well as the client expecting deliverables.
• Provide education, training and presentation of project updates, new processes, and tools for users.
• Be generally amazing and awesome to the point that people want to work projects of which you are in charge.
• Perform any other tasks or special projects as assigned.

What you’re made of

The bold requirements…

• Bachelor or Master’s Degree Engineering, Business or Economics (In lieu of a degree, equivalent relevant experience may be considered.)
• 3+ years of experience in consulting, engineering, and project management teams.
• Experience with data analytics tools (e.g. Excel, Tableau, PoweBI)
• Experience leading cross-functional initiatives, driving performance, and executing on deliverables while leveraging tools and techniques.
• Experience in leveraging excellent communication to achieve commitment from stakeholders, good organizational skills for projects and problem-solving experience when issues arise.
• Excellent oral and written communication skills, bilingual fluency in Spanish and English is required.
• We are proud to offer a flexible hybrid work model which will require certain on-site workdays (Puerto Rico Location Only)

Nice to haves…

• PMI Credential (PMP, PgMP, PMI-ACP, PMI-SP, or PMI-RMP).
• Experience with Microsoft Projects Server.
• Experience in health insurance or PBM setting managing projects.

Physical requirements…

• Must be able to access and navigate each department at the organization’s facilities.
• Sedentary work that primarily involves sitting/standing.

At Abarca we value and celebrate diversity. Diversity, equity, inclusion, and belonging are guiding principles of Abarca and ensure Abarca’s workforce reflects the communities it serves.  We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Abarca Health LLC is an equal employment opportunity employer and participates in E-Verify.  “Abarca Health LLC does not sponsor employment visas at this time”

The above description is not intended to limit the scope of the job or to exclude other duties not mentioned. It is not a final set of specifications for the position. It’s simply meant to give readers an idea of what the role entails.

#LI-MH1 #LI-REMOTE

Hi, we're Oscar. We're hiring a Network Affordability Associate to join our National P&L team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

The Network Affordability Associate is  responsible for working cross functionally with internal Oscar stakeholders and representing the needs and interests of the Provider Network in company wide medical cost savings initiatives. This position will also work with regional Network P&L team members to identify cost/quality outliers, remediation plans, and project manage towards execution. The position requires project management, implementation and communication skills with an ability to work across disparate initiatives and stakeholders at the same time.

You will report to the Director, National P&L.

Work Location: 

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission. 

If you live within commutable distance to our New York City office (in Hudson Square), our Tempe office (off the 101 at University Dr), or our Los Angeles office (in Marina Del Rey), you will be expected to come into the office at least two days each week. Otherwise, this is a remote / work-from-home role.  

You must reside in one of the following states: Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote

Pay Transparency:

The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $98,400 - $129,150 per year. The base pay for this role in all other locations is: $88,560 - $116,235 per year per year. You are also eligible for employee benefits, participation in Oscar’s unlimited vacation program, and annual performance bonuses.

Responsibilities

• Leads the end-to-end management of cross-functional implementations/projects, including project plan creation, stakeholder engagement, managing cross-functional relationships to drive collaboration, edge case mitigation, and on-time completion.
• Evaluates overall Network savings opportunities and  performance by creating, gathering, analyzing and interpreting data and metrics as well as assisting in development of departmental metrics and implementation of mitigation strategies
• Collaboratively works with all relevant internal and external stakeholder groups to formulate proactive implementation, communications, and program strategies for successful change management and risk mitigation initiatives
• Mentors team members and promotes colleagues’ growth and professional development
• Compliance with all applicable laws and regulations
• Other duties as assigned 

Qualifications

• 3+ years of experience in program management
• 2+ years of experience in delivering projects / programs independently and within a team environment

Bonus Points

• Experience using data and metrics to drive improvements in programs  
• Experience / background in a fast-paced operations environment 
• Successfully executed enterprise-wide initiatives: defined project plans, coordinated resources, managed implementation activities, and developed all processes associated with program rollout and ongoing support
• Master’s Degree
• PMP Certifications or Program Management Certifications
• Lean/Six Sigma Certifications
• Healthcare experience (Health Insurance, Health Systems, or Healthcare Consulting)

Your Role

We’re looking for someone to maintain the excellence and reliability of our Focus cameras, both in production and in the field. 

This role involves: 

• Critical troubleshooting. You’ll use root cause analysis to develop immediate and long-term solutions for production and reliability issues, and continuously improve our products.
• Collaboration. You’ll be working closely with contract Manufacturing Engineers who possess deep expertise in electrical, mechanical, and production processes.
• Alignment. You’ll work with the Product Realization Lead, Supply Quality Engineer, and the hardware/firmware Engineering team to ensure we effectively implement product improvements and solutions.

We'd like to hire someone for this role who lives in Texas, because our production line is located in Reynosa, Mexico. You’ll visit the production facility once a month for a full week with rare next-day travel in case a critical escalation occurs. 

Must-Haves

• Degree in engineering. You have a bachelor’s or master’s degree in computer engineering, electrical engineering, embedded systems or a related field.
• Experienced. You’ve worked with embedded Linux environments and have expertise in board log analysis, scripting and troubleshooting. You’ve also spent time in firmware development and board support packages.
• Electrical tools proficiency.You’re highly familiar with the use of oscilloscopes, multimeters and other electrical tools for troubleshooting.
• Analytical. You have strong problem-solving skills, and are capable of conducting root cause analysis and implementing effective solutions. 
• Ability to travel to Reynosa, Mexico as required.Your role necessitates frequent travel to Reynosa, Mexico (potentially on a daily basis during certain periods), to investigate and address immediate production issues.

Nice-to-Haves

• Experience with contract manufacturers. You’ve partnered with contract manufacturers and know how to provide support to ongoing production lines.
• Interpersonal and communication skills.You can effectively collaborate with a cross-functional team.

Our Role

• Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
• Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas. 
• Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
• Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech stack and hardware to do your best work.
• Support your mental and physical health. We care about our employees’ wellbeing. Our Employee Assistance Program, employee resource groups and fitness partner Peerfit have you covered.
• Cover your medicalinsurance. We have multiple plans to pick from to ensure you’ll have the coverage you (and your dependents) want, including vision, dental, fertility healthcare and family forming benefits.
• Contribute to your 401(K). Yep, that’s free money. We’ll match up to 4% of your own contribution.

Compensation

WELCOME to Aetion! We are a global leader in science-driven technology using real-world evidence to provide innovative healthcare solutions. Our Generate, Discover, and Substantiate applications, powered by the Aetion Evidence Platform, are used to evaluate the safety, effectiveness and value of medications, delivering better outcomes to patients, medical professionals, and clients. We’ve partnered with top biopharma companies and are backed by leading venture capital firms to help increase our medical research and expand our product line. Aetion is headquartered in the US and has expanded throughout Europe with a Research and Development Hub in Barcelona. 

Aetion and Aetion’s leadership are recipients of several prestigious awards: 

• Parity.org’s 2024 List of Best Companies for Equal Advancement Opportunities
• Digital Health New York’s 2024 New York Digital Health 100
• Newsweek's World's Best Digital Health Companies of 2024 

Perks of joining our team: 

Work-life Balance 

• 25 vacation days
• Flexible start and end of working day 
• Flexible in-office work commitment
• Sabbatical opportunity after five years of employment 

Benefits

• Daily in-office lunch stipend and a fully stocked kitchen
• Comprehensive private health coverage w/ out-of-network reimbursement options 
• Relocation to Barcelona supported with external provider services

Learning & Development

• Commitment to professional development opportunities 
• Employee-led initiatives including annual company-wide innovation day & DEI resource groups 
• Peer & company recognition programs
• Monthly educational lunch & learns

Why join Aetion’s People  team? 

• You’ll join a start-up environment in Europe, yet located in a more global context of a structured fast-growing US organization, with processes and systems in place.
• You will work as a key and daily business partner with the regional Head of Engineering, committed to the rapid growth of the team. 
• You will gain exposure to scalability strategies and get deeply involved in building its Talent Acquisition component. 
• This role is designed for an experienced talent acquisition partner, who will want to implement best practices, to be autonomous in managing his/her own candidate pipelines from scouting talent to closing offer, and to be always curious about innovative approaches to Recruiting.

Description 

As Talent Acquisition Lead onsite (hybrid) at Aetion’s Technology Hub in Barcelona, you will contribute to an energized People team, at a pivotal time in Aetion’s growth. 

In this role, you will own the end–to-end talent acquisition lifecycle. You will act as a strong recruiting partner for senior leaders in engineering, science, and corporate functions and provide a high level of customer service to both candidates and hiring managers.

Successful candidates will be hungry to learn about our scaling software & services business and to eagerly share our compelling vision with candidates.

Responsibilities

Sourcing & Screening :

• Define sourcing plans and techniques (referrals, user groups, niche networks, etc.) that align with team goals and position requirements.
• Attract candidates through creative sourcing and outreach methods including LinkedIn Recruiter, external job boards, internal and external databases, and building a vast referral network within industry organizations. 
• Engage with candidates, help them understand Aetion’s trajectory and mission. 
• Manage relationships with any external staffing agencies including contract negotiations, candidate quality, pipeline assessments, lead check-in meetings, etc.
• Qualify prospective candidates via resume review, phone screens and in-person interviews to assess skills and determine potential job matches.

Candidate Engagement 

• Manage the end-to-end recruiting process for your roles independently, ensuring a smooth and positive candidate experience
• Create a positive and seamless candidate experience, from initial contact all the way through closing and negotiation conversations. 
• Grow awareness of Aetion as an employer of choice in the European healthcare market, by reaching out to prospective professionals.

Recruiting Partner

• Partner with hiring managers to determine what a successful candidate profile entails; translate into an effective recruiting strategy and execution of the selection process. 
• Develop and maintain open communication and relationships with the internal People team and hiring managers by delivering high levels of customer service.
• Team up with people and finance teams to develop competitive and equitable offer packages for candidates that align with internal budgets and forecasts.
• Manage regular reporting of recruitment metrics and maintain HR systems to keep an exhaustive pulse on the candidate pipeline and attainment of hiring goals. 

Coordination 

• Coordinate and schedule interviews for candidates with interview teams. Ensure a successful flow of interviews and exceptional candidate experience.
• Manage job boards, job postings, and initial application screening. 
• Maintain and update HR systems to track the candidate pipeline. 
• Maintain records on recruiting activities within ATS, Greenhouse.
• Assist talent acquisition team with projects and reporting from ATS.
• Identify recommendations to continuously improve the recruitment process and the tools used for optimal performance.

QUALIFICATIONS*: 

Required Qualifications

• Bachelor’s or Master’s degree in  Human Resources, Communications, Marketing, or other related field - Life Science or Engineering education backgrounds are also welcome.
• 5+ years of experience as a recruiter, in-house or in staffing agency, ideally for a scaling software or services organization. 
• 3+ years recruiting technical and engineering talent (including software engineers)
• Demonstrated knowledge of sourcing high quality talent and leveraging innovative sourcing tools and technology (i.e. Seekout, LinkedIn Recruiter, Hireflow).
• Knowledge of the Barcelona hiring market and track record of success filling engineering roles in Spain.
• Strong knowledge of recruiting tools, methodologies, and best practices.
• Experience working with global teams and international candidates. 
• Fluency in English (Excellent written and spoken), Advanced Spanish is preferred.

Preferred Qualifications

• Knowledge of the Life Science market, key players and trends.
• Experience in a scale-up or start-up environment is a plus.
• Experienced working with ATS, preferably Greenhouse.
• Curious, eager to learn and able to quickly grasp a new business need.
• Self-starter, with experience working independently, leading projects to their completion.
• At ease when working with a remote team, building and maintaining trusted relationships in this context.
• Resilient, collaborative, flexible, innovative.

*We understand not everyone will meet all the above qualifications on day one. As a team of lifelong learners, we encourage you to apply if you are passionate about the role and want to grow your skills. We are excited to meet people who believe in Aetion's mission and can contribute to our team in a variety of ways. 

Aetion is an Equal Opportunity Employer. Aetion is committed to being an employer of choice, not just a good place to work, but a great and inclusive place to work. To that end, we strive to recruit and maintain a workforce that meaningfully represents the diverse and culturally rich communities that we serve. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disabled status or, genetic information.

Hi, we're Oscar. We're hiring a Director, Utilization Management Authorization Strategy to join UM Optimization our team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

You will be responsible for driving the strategy, program design and implementation of a specific department. The primary responsibility for this role is to set the overall department strategy and deploy tactics that allow us to enhance our overall program value.

You will report to the Director of UM Optimization.

Work Location:

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission.

If you live within commutable distance to our New York City office (in Hudson Square), our Tempe office (off the 101 at University Dr), or our Los Angeles office (in Marina Del Rey), you will be expected to come into the office at least two days each week. Otherwise, this is a remote / work-from-home role.

You must reside in one of the following states: Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote

Pay Transparency:

The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $174,400 - $228,900 per year. The base pay for this role in all other locations is: $156,960 - $206,010.00 per year. You are also eligible for employee benefits, participation in Oscar’s unlimited vacation program and annual performance bonuses.

Responsibilities

• Set, drive and execute on the department strategy and vision to enhance program’s overall value including determining and uncovering new opportunities
• Understand the competitive landscape of the department and act as a thought leader for the particular SME the department runs 
• Work cross functionally with other departments to bring new ideas to life and hold accountable through indirect management 
• Program management of key company and department strategy initiatives 
• Own and continuously evaluate financial and performance of the department
• Report to  Senior Leadership on the health of the business 
• Drive the budgeting process and the fiscal performance for the team in association with the leadership team
• Development and growth of direct reports, ensuring that colleagues are supported in professional development 
• Compliance with all applicable laws and regulations
• Other duties as assigned

Qualifications

• 10+ years experience in healthcare strategy and operations, and/or related field
• 6+ years of management experience 
• 3+ years experience in leading large-scale cross functional initiatives

Bonus Points

• Master’s degree 
• Clinical licensure
• Management Consulting experience with a focus on healthcare 
• Experience modeling in Excel / Google Sheets
• Experience in a growth-stage company

What you’ll do

In a few words…

Abarca is igniting a revolution in healthcare.  We built our company on the belief that with smarter technology we are redefining pharmacy benefits, but this is just the beginning…

As our Regulatory Compliance Analyst, you will be responsible for ensuring that business operations and procedures are compliant with all state and federal regulatory requirements and abide by State Medicaid Plans as applicable to Abarca. You will ensure that business owners receive, understand, and abide by all federal and state regulations. You will be an independent and critical thinker, and an effective communicator. It is important that you are always up to speed on all regulations applicable to Abarca operations and delegated services.

In this position you will support the Regulatory Compliance Team, in executing Abarca’s Regulatory Change Management Process, including regulatory trainings, Policies & Procedures management, and regulatory consults. You will perform a range of duties such as evaluating compliance regulations and guidance, supporting operational areas in the implementation and documentation of new requirements, and researching and responding to regulatory consults. You will also be responsible for acting as a consultative figure to our clients on regulatory topics, addressing possible changes to delegated services and regulatory questions stemming from potential audit concerns. 

The fundamentals for the job…

• Stay abreast of all regulatory requirements and legislation, industry trends, and best practices.
• Keep track of regulatory changes for Commercial, Medicare and/or Medicaid, as assigned, including State Medicaid requirements for those states in which Abarca processes claims.
• Monitor regulatory changes and assess any potential impact of these changes in Abarca’s processes.
• Work with business areas to discuss identified changes in regulation, define required actions, and ensure requirements are implemented as appropriate.
• Participate in the Regulatory Change Management (RCM) Committee meetings, presenting regulatory updates and engaging participation of subject matter experts (SME’s).
• Prepare Compliance Updates and summaries of regulatory requirements identifying required actions, for internal and external stakeholders and maintaining updated Abarca’s regulatory log.
• Work with operational areas to ensure that required actions derived from guidance are completed, including implementation of new processes, updating current processes, and advising on compliant operations, in accordance with applicable due dates.
• Lead Policies and Procedures Management process, creating or reviewing P&P’s and ensuring that P&P’s are reviewed within required frequency, and updated with federal and state regulatory requirements, current operations, and overall business operations.
• Develop a user-friendly system for maintaining the organization’s policies and procedures and ensure they are properly published to the entire organization.
• Implement regular communication methods to keep all employees informed of policy and procedure updates.
• Perform research and review guidance to provide timely responses to regulatory questions from clients and business areas.
• Support the Regulatory Compliance Audits team with regulatory requirements and documentation.
• Support in the development/update of regulatory compliance training materials. Ensure all Abarcans and delegated entities receive new hire and annual regulatory trainings. Develop ad-hoc trainings of regulatory topics as needed.
• Support HIPAA investigations, specifically review and keep track of applicable federal and state requirements, including State Medicaid requirements and Client Business Associate Agreements. Act as liaison with the Security Team when system security issues are involved.
• Maintain and report results on Compliance metrics and assigned Service Level Agreements.

What we expect of you

The bold requirements…

• Bachelor, Law Degree, or Master’s Degree in Health Services Administration, Public Health, Health Evaluation or related field (In lieu of a degree, equivalent, relevant work experience may be considered.)
• 3+ years experience in Healthcare Compliance and/or regulatory management role.
• Computer proficiency, knowledge of Microsoft Office products, and Internet experience.
• Strong understanding of industry processes, healthcare regulations, and PBM Operations.
• Excellent oral and written communication skills. 
• We are proud to offer a flexible hybrid work model which will require certain on-site work days (Puerto Rico Location Only).
• This position requires availability to work in a specified time zone or working schedule, accommodating the business needs of our clients and team members.
• This position may require availability for on-call hours, including evenings, weekends, and holidays, to promptly address emergent issues or provide necessary support as dictated by operational demands (if applicable).

Nice to haves…

• Preferred Certification in Healthcare Compliance (CHC), and/or Certified Fraud Examiner (CFE), and/or Certified Internal Auditor (CIA).

Physical requirements… 

• Must be able to access and navigate each department at the organization’s facilities.
• Sedentary work that primarily involves sitting/standing.

At Abarca we value and celebrate diversity. Diversity, equity, inclusion, and belonging are guiding principles of Abarca and ensure Abarca’s workforce reflects the communities it serves.  We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Abarca Health LLC is an equal employment opportunity employer and participates in E-Verify.  “Abarca Health LLC does not sponsor employment visas at this time”

The above description is not intended to limit the scope of the job or to exclude other duties not mentioned. It is not a final set of specifications for the position. It’s simply meant to give readers an idea of what the role entails.

#LI-REMOTE #LI-JM1

About the role:

The Science & Technology Advisor (STA) is primarily responsible for accelerating the sales process and maximizing revenue for every sales opportunity in their territory. They will conduct sales and related sales support activities for all products and applications within the 10x Genomics portfolio. The STA is a highly technical position and requires in depth knowledge of all products and applications within the 10x Genomics portfolio. The STA is expected to be a field technical expert and will sell products to specified academic, government, private, and/or industrial accounts in an assigned territory. The incumbent will work from a remote location that must be located within the territory with a strong preference for ready access to a major airport.

What you will be doing:

• Partner closely with the sales team to generate, qualify, and close sales opportunities
• Work with product management, R&D, applications, marketing, and field sales from 10x Genomics and distributors to develop and disseminate content, strategy, collaborations, and go-to market activities
• Maintain appropriate records and provides relevant information to help forecast business as needed
• Gather, process, and disseminate competitive intelligence and market feedback both to field sales as well as internal product management colleagues
• Provide weekly, monthly, and/or ad hoc business/activity reports as required
• Coordinate and/or conducts both technical and promotional seminars, trade shows, vendor shows, and related activities as deemed necessary
• Achieve assigned territory sales goals by calling on existing and potential new customers via field visits, email, telephone, video conference, etc
• Work closely with sales team to develop specific account growth, penetration, and support activities
• Provide mentorship, training, and education to colleagues, distributors, and/or customers as applicable
• Participate in other globaland regionalScience & Technology Advisor team activities as required

Minimum Requirements:

• Strong Oral and Written Communication skills including small and large group presentations
• Master’s degree (or equivalent) in a relevant field of study
• Experience with NGS, immunology, cell biology, molecular biology, oncology, neuroscience via prior work experience and education
• Ability to effectively network in and outside of the company
• Ability to walk and or stand up to 8 hours a day, and travel to meet with customers
• Organized, detail oriented and results driven
• Proficient in using MS Office Suite (e.g. PowerPoint, Excel, Word)
• Overnight travel up to 50% of the time based on territory
• Valid driver’s license, acceptable motor vehicle, car insurance, and acceptable driving record
• Language Proficiency: Japanese (Business Fluent), English (Conversational)

Preferred Skills and Experience:

• PhD in a relevant field of study
• Track record of success selling and negotiating
• 3+ years commercial experience (Sales, Marketing, Support) in life science research industry serving academic, industrial, hospital, government, biotech and/or biopharmaceutical accounts
• Deep and broad NGS experience
• Single cell and spatial genomics experience
• Experience using a CRM system (e.g., SFDC)

#LI-DM1
#LI-REMOTE