Grammarly team members in this role must be based in the United States, and they must be able to collaborate in person 2 weeks per quarter, traveling if necessary to the hub(s) where the team is based.

The opportunity

Grammarly is the world’s leading AI writing assistance company trusted by over 30 million people and 70,000 professional teams every day. From instantly creating a first draft to perfecting every message, Grammarly’s product offerings help people at 96% of theFortune500 get their point across—and get results. Grammarly has been profitable for over a decade because we’ve stayed true to our values and built an enterprise-grade product that’s secure, reliable, and helps people do their best work—without selling their data. We’re proud to be one of Inc.’s best workplaces, a Glassdoor Best Place to Work, one of TIME’s 100 Most Influential Companies, and one of Fast Company’s Most Innovative Companies in AI.

To achieve our ambitious goals, we’re looking for a Senior Research Operations Manager to support our Human Insights team. The Human Insights team at Grammarly is responsible for uncovering insights about users’ needs, attitudes, and behaviors to influence and inspire the company. We work with functions across product, design, and marketing, and our goal is to build our business with users at its center. 

This is an ideal role for someone passionate about operational efficiency and user-centered research. This position will report to the Senior Research Manager on the Human Insights team. 

Your impact

As Senior Research Operations Manager you will work directly with our research team to facilitate participant recruitment and coordinate research studies. Applying your breadth of knowledge in research operations will enable first-class writing and communication research. You will help shape the ideal participant experience, craft an efficient and continuous user learning environment across our company, and help the research team operate efficiently. 

In this role, you will:

• Identify team needs concerning processes, tools, documentation, asset management, etc.
• Provide stakeholders with visibility on current work and opportunities for cross-collaboration.
• Implement or drive changes to ensure researchers are working at a sustainable pace on high-priority and high-impact activities.
• Maintain healthy and engaged research panels of Grammarly users.
• Assist our research team by helping recruit users through direct outreach and email deployments.
• Monitor email communications between Grammarly and research participants.
• Assist with the distribution of incentives for research conducted.
• Track and prepare study-specific information using databases, spreadsheets, and other tools (some SQL experience is a bonus).
• Interface with our Legal, Security, and Procurement teams to onboard and pay vendors, including facilitating statements of work and supporting leadership in negotiating business terms and budgets.
• Ensure project documentation is completed promptly and maintained in appropriate project files.
• Provide stakeholders with visibility and updates on current projects and resource use.

We’re looking for someone who

• Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.
• Is inspired by our MOVE principles, which are the blueprint for how things get done at Grammarly: move fast and learn faster, obsess about creating customer value, value impact over activity, and embrace healthy disagreement rooted in trust.
• Is able to collaborate in person 2 weeks per quarter, traveling if necessary to the hub where the team is based.
• Has a minimum of 5 years of relevant experience working in a project-coordination or customer-support role—ideally working within a research- or design-operations team.
• Understands project and process management and is able to manage multiple projects simultaneously and adapt to changing priorities and schedules.
• Has a general knowledge of user experience and market research concepts and/or processes.
• Can coach and facilitate—is an enabler, not a filter.
• Consistently focus themselves and the team on the highest-impact activities.
• Is able to work with a variety of stakeholders.
• Has strong organization and communication skills. Can effectively distill key information from multiple ambiguous sources and strives to create clarity.
• Has experience with research software and tools (UserTesting, Qualtrics, DScout, etc.).

Support for you, professionally and personally

• Professional growth:We believe that autonomy and trust are key to empowering our team members to do their best, most innovative work in a way that aligns with their interests, talents, and well-being. We support professional development and advancement with training, coaching, and regular feedback.
• A connected team: Grammarly builds a product that helps people connect, and we apply this mindset to our own team. Our remote-first hybrid model enables a highly collaborative culture supported by our EAGER (ethical, adaptable, gritty, empathetic, and remarkable) values. We work to foster belonging among team members in a variety of ways. This includes our employee resource groups, Grammarly Circles, which promote connection among those with shared identities, such as BIPOC and LGBTQIA+ team members, women, and parents. We also celebrate our colleagues and accomplishments with global, local, and team-specific programs. 

Compensation and benefits

Grammarly offers all team members competitive pay along with a benefits package encompassing the following and more: 

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
• Disability and life insurance options
• 401(k) and RRSP matching 
• Paid parental leave
• Twenty days of paid time off per year, eleven days of paid holidays per year, and unlimited sick days 
• Home office stipends
• Caregiver and pet care stipends
• Wellness stipends
• Admission discounts
• Learning and development opportunities

Grammarly takes a market-based approach to compensation, which means base pay may vary depending on your location. Our US and Canada locations are categorized into compensation zones based on each geographic region’s cost of labor index. For more information about our compensation zones and locations where we currently support employment, please refer to this page. If a location of interest is not listed, please speak with a recruiter for additional information. 

Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined below by compensation zone and may be modified in the future. 

We encourage you to apply

At Grammarly, we value our differences, and we encourage all—especially those whose identities are traditionally underrepresented in tech organizations—to apply. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Grammarly is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).

#LI-MG1

What this job can offer you

The Marketing team is the engine that powers Remote's expansion. Through product marketing, performance marketing, events, communications, campaigns, and content, our team tells the world about Remote to bring in revenue and establish Remote as the international leader in global HR and remote work.

Join Remote's Content & SEO team as a Senior Manager, Website Operations. In this role, you will collaborate directly with the Director of Content & SEO to uphold and enhance the operational excellence of our website. As a key leader, you will strategically guide our website sprint processes, ensuring close collaboration with the growth engineering and design teams to execute our ambitious website roadmap effectively.

What you bring

• Experience: Extensive experience in managing complex website roadmaps, demonstrating a robust blend of creative insight and technical expertise.
• Leadership Skills: Proven leadership in managing web operations teams, fostering a culture of innovation and strategic thinking.
• Collaboration: Strong capability to lead and integrate efforts across diverse functional teams, ensuring that all perspectives are harnessed to achieve business objectives.
• Technical Knowledge: In-depth understanding of web architecture, advanced website management practices, and CMS platforms, with a preference for experience in Contentful.
• Communication: Exceptional communication skills, with the ability to convey complex web strategies in a clear and engaging manner.
• Project Management: Advanced project management skills, with a track record of delivering projects on time and within scope, managing both resources and timelines effectively.
• Background: Experience in fast-paced or startup environments highly regarded. Remote and asynchronous work experience is beneficial.
• Language: Fluency in English, both written and spoken.

Key Responsibilities 

• Strategic Leadership: Direct the website sprint process, aligning website operations with broader company strategies and ensuring effective collaboration across technical and creative teams. Develop and maintain a forward-looking website strategy that prioritizes business goals, focusing on acquisition, conversion, and enhanced user experience.
• Team Management: Build and manage the website operations team, mentoring staff and scaling the team as needed to support business growth and complex projects.
• Roadmap Execution: Lead the continual development and execution of the website roadmap, ensuring projects are prioritized according to strategic business objectives and contribute effectively to user acquisition, engagement, and conversion.
• Quality Assurance: Maintain the highest standards for all website updates and modifications, ensuring consistency with brand guidelines and technical precision.
• Cross-Functional Leadership: Enhance team integration by working closely with content, SEO, development, and design teams, promoting a seamless fusion of content excellence and technical performance.
• Problem Solving: Rapidly address and resolve any operational challenges, maintaining superior website functionality and user experience.
• Advanced Project Management: Oversee complex projects, coordinating closely with project management staff and serving as a pivotal link among various departments to guarantee effective and timely delivery.

Practicals

• You'll report to: Director, Content & SEO
• Team: Content & SEO
• Location: Anywhere in the World
• Start date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equitypayalong with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce.  We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

[This is a non-exempt position]. The base salary range for this full-time position is $77,850 USD to $116,800 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

Application process

1. Interview with recruiter
2. Interview with future manager
3. Interview with team members (no managers present)
4. Interview with team members (no managers present)
5. Prior employment verification check 

#LI-DNP

????UK Remote | ???? £65,000 - £75,000 Benefits | Hear from the team ✨


????We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.  With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️.

⭐Our Fraud team

Our Mission in the Financial Crime & Fraud Collective is to earn and keep our customers’ trust, support Monzo’s safe growth, and contribute to building a safer society. Our Fraud Operations Leaders are crucial to the success of this mission.  As  a Senior Manager in Fraud Operations, you'll work as part of the wider Customer Operations and Financial Crime Senior Leadership Team, leading a team of Operation Managers who oversee all of our Prevent, Protect and Pursue fraud tasks. 

You’ll build strong and trusted relationships with our Fraud Risk and Product teams and work collaboratively to help build and embed effective Fraud controls and processes for our customers, whilst creating a positive culture for our managers and Investigators.

You will be the point of escalation, and take appropriate action whenever you see a problem coming - whether it’s a service challenge, a risk associated with a fraud task, or an urgent personal issue. You’ll listen to your people, guide them through the challenges associated with scaling a company like Monzo, celebrate their every success, and drive the right outcomes for our customers and Monzo.

As you’d expect, you’ll also have responsibility for some disciplinary and grievance matters, and work closely with your colleagues in other Operations teams and the People team to make sure that we apply these policies fairly and consistently.

????You’ll play a key role by...

• Effectively leading and developing a team of Operations Managers across all 3 of our Fraud pillars (Prevent, Protect, Pursue).
• Interpret operational performance data confidently and use this information to drive improvements, highlighting areas for change within Fraud Operations.
• Driving high standards of quality and best practice, whilst proactively working with Risk and Product to help minimise our fraud losses.
• Leading and executing on core projects from end to end. You’ll be the go-to person in Fraud Operations and will drive innovative change through your direct team and a wider group of stakeholders such as Product, People, Risk, Compliance and Workforce Management.
• Developing and managing strategic partnerships across Monzo, and with new and existing third parties. You will build strong and effective stakeholder relationships throughout.
• Leading by example. You’ll be people focused in all you do and build a culture that your team is proud to be a part of, by owning and influencing engagement and development across the whole operation.
• Building  strong relationships with our outsourced teams and supplier management to drive high performance.
• Instilling a high performance culture focused on the completion of accurate, efficient work, and risk-awareness, in a team that needs to be laser-focused on both the customer experience and the safety of the bank.
• Constantly thinking about the skills that our fraud operations teams need, and making sure that our people have the knowledge required to do the job to the highest standard.
• Supporting the rest of the leadership team in critically assessing our current processes, aiming for continuous improvement.
• Helping us become an exceptional place to work for the ambitious, highly-motivated investigators that we hire.
  
  

????We’d love to hear from you if you have …

• Excellent English written & verbal communication skills.
• A values driven approach in line with Monzo’s core values.
• Strong knowledge of Fraud and Financial Crime including AML, Sanctions, Fraud, ABC. Financial Crime certification (ACAMS / ICA/Cifas) would be preferred but not essential.
• Significant experience leading a highly effective operation, ideally in a regulated (FinCrime or Fraud), fast paced environment, with large customer bases.
• You enjoy being hands-on and understand the important work that your team does.
• A proven track record of end to end project delivery and experience in leading large teams through change.
• Strong ability to coach and develop teams and individuals to achieve and maintain targets.
• Strong communications skills and be able to deliver business wide messages in line with our values to ensure messages have landed with clarity.
• Experience in identifying performance trends using data to solve problems and identify opportunities.
• Ability to provide specific actionable feedback to a wide range of audiences and levels.
• Ability to create and execute against goals and supporting OKRs.
• Advanced skills in planning and organisation with the ability to re-prioritise workload and be able to effectively deal with change at short notice.
  
  

????What’s in it for you

????£65,000 - £75,000 ➕ share options.

⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 

????£1,000 learning budget each year to use on books, training courses and conferences.

????We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. 

➕ Plus lots more! Read our full list of benefits.

????The application journey has 4 key steps

Application stage
Call with a Recruiter
Leadership Interview
Technical Interview

This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible! 

You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to debbieroscoe@monzo.com. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.

The closing date for applications is 17th May 2024 at 1pm.

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2022 Diversity and Inclusion Report and 2023 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

#LI-DR #LI-Remote

Role Description and Mission:

We're looking for a service oriented and resilient Field Operations Manager who is passionate about customer service, helping others and delivering strong results.

The Field Operations Manager creates and manages the overall service delivery strategy for all services for an assigned network region.  Responsible for improving service delivery metrics, customer satisfaction and reducing costs within the candidate’s area of focus.  Performs root cause analysis to identify underperforming markets and executes on a strategy to improve performance metrics. Fosters strong partnerships with key providers through education of best practices.  Manages providers to meet assigned performance metrics for all services. Assists with coordinating competitive intelligence and market feedback on essential issues.

Key Outcomes: 

• Implements a master strategy for assigned region and creates action plans to improve CSI and reduce claims expense.
• Coach service providers on overall performance within assigned region.  
• Communicates product and process changes to individual providers.
• Builds and maintains positive relationships with clients and service providers while providing enhanced service level performance.
• Coordinates and completes targeted proactive analyses for managing network performance.

Qualifications:

• Bachelor’s degree in business or equivalent experience. 
• 3 - 5 years of related supplier or asset management and/or procurement related experience. 
• Previous service experience in service delivery is a plus. 
• Strong analytical, communication and relationship building skills are a requirement.
• Excellent performance management and relationship building skills. 
• Exceptional written and verbal communication skills.  Works in a fast-paced environment, builds strong partnerships. 
• Utilizes good judgment, analytical and decision-making skills. 
• Works independently with minimal guidance.

Hiring In:

• United States: AZ, FL, IL, KY, MA, MI, NC, NM, TN, GA, NH and VA

Role Description and Mission:

We're looking for a service oriented and resilient Network Operations Manager who is passionate about customer service, helping others and delivering strong results.

The Network Operations Manager creates and manages the overall service delivery strategy for all services for an assigned network region.  Responsible for improving service delivery metrics, customer satisfaction and reducing costs within the candidate’s area of focus.  Performs root cause analysis to identify underperforming markets and executes on a strategy to improve performance metrics. Fosters strong partnerships with key providers through education of best practices.  Manages providers to meet assigned performance metrics for all services. Assists with coordinating competitive intelligence and market feedback on essential issues.

Key Outcomes: 

• Implements a master strategy for assigned region and creates action plans to improve CSI and reduce claims expense.
• Coach service providers on overall performance within assigned region.  
• Communicates product and process changes to individual providers.
• Builds and maintains positive relationships with clients and service providers while providing enhanced service level performance.
• Coordinates and completes targeted proactive analyses for managing network performance.

Qualifications:

• Bachelor’s degree in business or equivalent experience. 
• 3 - 5 years of related supplier or asset management and/or procurement related experience. 
• Previous service experience in service delivery is a plus. 
• Strong analytical, communication and relationship building skills are a requirement.
• Excellent performance management and relationship building skills. 
• Exceptional written and verbal communication skills.  Works in a fast-paced environment, builds strong partnerships. 
• Utilizes good judgment, analytical and decision-making skills. 
• Works independently with minimal guidance.

Hiring In:

• United States: AZ, FL, IL, KY, MA, MI, NC, NM, TN, GA, NH and VA
• #LI-REMOTE

Who We are

Electric is on a mission to simplify IT for small businesses everywhere. In the US alone, 99% of companies are small businesses, and we have a huge opportunity to impact how they run by providing a solution that makes managing IT easy (even if you’re not an IT expert)! We do that for almost 1,000 small businesses and over 55,000 users with IT Management Software that makes technical things like device management, application provisioning, cybersecurity policies, employee onboarding, and compliance reporting easy to manage and improve.

Our employees are our most valuable asset. We have a people-first culture that prioritizes inclusion, support, growth, and development. You're not just an employee here; you're an important part of our community and of our mission to simplify IT.

If you want to bring your skills to a highly collaborative team and are passionate about pairing the creative with the analytical, have a flair for testing and experimentation, embody grit, determination, and curiosity, and want to be part of bringing Electric to small businesses across the U.S., read on.

Overview 

We are seeking a CX Operations Manager to join our Revenue Operations team. This person will lead CX Operations at Electric, including Customer Success (CS) Management and Professional Services. Furthermore, you and your analyst will embed within these groups and work closely with embedded groups in Sales Operations and Marketing Operations, as well as a TechOps group supporting you with technical, Salesforce.com, and data requests. The teams you’ll support will grow and change rapidly over the next few years, so scale and efficiency should be your passion. This role is an opportunity to immediately impact a dynamic team on the cutting edge of CX operations. 

What You’ll Do

• Identify, evaluate and manage implementations for the CX tech stack to support or enhance CS operations
• Oversee CS funnel process management: Implementation, Renewal, Retention, Upsell, Proserv, Churn; this includes implementing efficient workflows and procedures to enhance the customer experience while optimizing operational efficiency
• Advise on capacity modeling, revenue forecasting, churn analysis, retention strategies and other data projects
• Translating business requirements to operational and technical requirements to support CX enablement
• Develop and implement a customer experience strategy with the support of CX leadership that is aligned with the company business goals and objectives
• Collaborate with cross-functional teams to ensure customer-centric initiatives are integrated into all areas of the organization
• Quota planning and management between CX teams and finance to define quarterly/annual targets/quotas
• Provide insights on new and current customer assignments using analytics and data for CX team
• Build reports and dashboards to track activity and performance metrics and KPIs related to CX teams
• Mentor other analysts and team members in the area of CX operations

Who you are

• 3+ years of CS operations, project management, or business analyst experience at a SaaS company
• 2+ years working in a post-sale environment
• 1+ years experience leading a team of 2+ direct reports
• Fluency with NPS, CSAT, and relevant industry metrics
• Required knowledge of Salesforce Sales Cloud and Service Cloud
• Required experience with Gainsight at the administrator level; Level 1 certification is required but Level 2 is preferred
• Experience and proficiency in customer experience software and analytics tools 
• Self-starter and quick learner with the ability to work independently
• Flexible, agile and adaptable; used to wearing multiple hats
• Ability to navigate ambiguity, prioritize and manage multiple projects
• Experienced working in a fast-paced environment

Read about working at Electrichereand meet ourleadership team! 

We offer a range of benefits that include: 

• Flexible and generous PTO 
• Mental Wellness Days 
• Volunteer Days
• Medical, Vision, Dental, and Orthadontia Coverage
• 401k 
• ESOP (Employee Stock Option Program)
• Kindbody Membership for Family Planning
• Pre-taxed Commuter Benefits 
• Generous Parental Leave
• Paid medical, family, and military leave
• Short and Long Term Disability 
• Employee Assistance Programs 
• Life Insurance funded by Electric
• Training and career growth 
• Awesome team building events! 

Where?

We are headquartered in NYC, with an office in Denton, TX and remote locations across 24 states. Our largest markets outside of the Tri-State area and Dallas-Fort Worth area are San Diego, Denver, Raleigh. We embrace a hybrid culture and offer opportunities throughout the year for folks to get together in regional markets or at HQ.  With a widely distributed team, we are used to working remotely across different time zones. 

See below to see if you are eligible to work within the 24 states we hire in: Arizona, California, Colorado, Connecticut, Florida, Georgia, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Jersey, New York, North Carolina, Oklahoma, Oregon, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Wisconsin. 

Standard Working Hours: local timezone, 9:00AM - 6:00PM

We are an equal opportunity employer. 

We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users. 

We are committed to creating a diverse and inclusive work environment. Electric does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status or any other protected status under the law.

Accommodations

Electric is committed to providing access, equal opportunities, and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation as part of the recruitment process, please contact: TA@electric.ai. 

About Life360

Life360’s mission is to keep people close to the ones they love. Our category-leading mobile app and Tile tracking devices empower members to protect the people, pets, and things they care about most with a range of services, including location sharing, safe driver reports, and crash detection with emergency dispatch. Life360 serves approximately 66 million monthly active users (MAU) across more than 150 countries.

Life360 delivers peace of mind and enhances everyday family life with seamless coordination for all the moments that matter, big and small. By continuing to innovate and deliver for our customers, we have become a household name and the must-have mobile-based membership for families (and those friends that basically are family).

Life360 has more than 500 (and growing!) remote-first employees. For more information, please visit life360.com.

Life360 is a Remote First company, which means a remote work environment will be the primary experience for all employees. All positions, unless otherwise specified, can be performed remotely (within the US or Canada) regardless of any specified location above. 

About The Team

Come join our fast-growing team at Life360. We are a dynamic fast paced team that collaborates multi-functionally across Tile, Life360 and Jiobit product lines. We are seeking someone who works well in a highly collaborative environment, unafraid to take on new challenges and communicates complex concepts well and succinctly.  If you are passionate about getting things right and going above and beyond this is the right fit for you.

About the Job

Life360 is seeking a highly motivated Fulfillment Operations Manager. As a key player in our Devices Order Fulfillment Operations Team, you will play a critical role in supporting seamless US order fulfillment operations. The ideal candidate possesses strong problem-solving skills, communicates effectively across cross-functional teams, and is willing to take complete ownership and go above and beyond to complete tasks. This role requires attention to detail in a fast-paced environment. The individual should feel comfortable solving complex issues and proactively asking questions. The role is fully remote but will require coordination with different sites globally.

The US-based salary range for this position is $115,000 to $145,000 USD. The Canada-based salary range for this role is $125,000 to $150,000 CAD. We take into consideration an individual's background and experience in determining final salary- therefore, base pay offered may vary considerably depending on geographic location, job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits, as well as equity.

 What You’ll Do

• Collaborate with other departments to integrate warehouse systems with business systems or processes
• Manage daily inbound receipts, outbound orders, and transfer orders from manufacturing sites to US warehouse location
• Support efforts to review monthly and quarterly KPIs, providing reports and metrics to measure successful outbound logistics and warehouse operations
• Collaborate with Finance and research late deliveries, chargebacks, inventory shortages, and inconsistencies with carriers and warehouse sites
• Conduct monthly and quarterly reviews of KPI metrics, gather market data, present and drive Business Reviews
• Ability to deliver high-quality project deliverables on time and with a high level of attention to detail
• Analyze monthly order forecasts, review and process invoices, and ensure on-time payment
• Provide forecast on service orders, reconcile, and disposition for RMA stock, converting to warranty units
• Perform other related duties as assigned

What We’re Looking For

• Bachelor’s degree in a directly related field, or equivalent practical experience.
• Must have a minimum of 5 years’ experience in either supply chain, operations and/or advanced in ERP and/or deep knowledge of EDI transactions.
• 3 plus years’ experience with order fulfillment in a consumer products or similar industry working with offsite storage facilities.
• Knowledge of SOX requirements.
• Proficient in Microsoft Excel and NetSuite is preferred.
• Communicates effortlessly and efficiently at all levels.
• Ability to adapt quickly (think outside of the box), problem solver and process and procedure enhancements and creation.
• Flexible, proactive, enthusiastic, dependable, and ethical.

Our Benefits

• Competitive pay and benefits
• Medical, dental, vision, life and disability insurance plans (100% paid for US employees). We offer supplemental plans for medical and dental for Canadian employees
• 401(k) plan with company matching program in the US and RRSP with DPSP plan for Canadian employees
• Employee Assistance Program (EAP) for mental wellness.
• Flexible PTO and 12 company wide days off throughout the year
• Learning & Development programs
• Equipment, tools, and reimbursement support for a productive remote environment
• Free Life360 Platinum Membership for your preferred circle

Life360 Values

Our company’s mission driven culture is guided by our shared values to create a trusted work environment where you can bring your authentic self to work and make a positive difference.

•     Be a Good Person - We have a team of high integrity people you can trust.
•     Be Direct With Respect - We communicate directly, even when it’s hard.
•     Members Before Metrics - We focus on building an exceptional experience for families.
•     High Intensity High Impact - We do whatever it takes to get the job done.

Our Commitment to Diversity

We believe that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better results. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. It fuels our innovation and connects us closer to our customers and the communities we serve. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their authentic best selves to work.

We are an equal opportunity employer and value diversity at Life360. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any legally protected status. 

We encourage people of all backgrounds to apply. We believe that a diversity of perspectives and experiences create a foundation for the best ideas. Come join us in building something meaningful.Even if you don’t meet 100% of the below qualifications, you should still seriously consider applying!

#LI-Remote

____________________________________________________________________________

About us:

Parsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world's best possible medicine. Today, Parsley Health is the nation's largest health care company helping people suffering from chronic conditions find relief with root cause resolution medicine. Our work is inspired by our members’ journeys and our actions are focused on impact and results.

The opportunity:

The Senior Manager will oversee and manage clinical capacity as well as optimize licensing and credentialing in consideration of demand drivers and growth strategy. This role will use analytical rigor to balance strategic and operational priorities, maintaining and scaling our practitioner network to meet  - and anticipate  - demand for clinical services. A core responsibility of this role will lead day to day capacity and provider operations and provide real time, retrospective, and prospective insights into capacity and utilization. 

In addition, this role will take  lead in owning select projects that both tie to our Annual Operating Plan, and respond to needs driven by new agreements with clients. Own in this context means end-to-end: from discovery to post-launch retrospective. 

This role will directly manage capacity management, scheduling and licensing and credentialing staff members and closely collaborate with Parsley's Clinical Leadership, Data, Finance, People & Culture, Product, and Growth teams.

What you’ll do:

• Leads clinical capacity management and operational efforts, including availability assessment, capacity forecasting and optimization for all Clinical staff.
• Manages Capacity Management and Provider Operations team by establishing clear goals and expectations, tracking progress against goals, ensuring timely feedback and addressing performance problems and issues promptly in alignment with our values. 
• Advises Medical Director, People & Culture, and Finance as to Clinical Staffing needs, and mix (Tiering,1099), as well as optimal national-level state licensing mix
• Develops and executes workforce planning strategy and oversees staff managing clinical schedules.
• Establish and deliver reports on an regular cadence to the Executive team regarding utilization and capacity metrics
• Designs and maintains rigorous analysis practices using business intelligence methods and approaches while maintaining data integrity. Typical areas of analysis include: Clinician staffing mix, capacity thresholds, forecasting, national licensure levels, panel status (open/close), credentialing, and provider template optimization.
• Works cross-functionally with clinical leadership, finance, sales, product, and growth to understand key drivers and inputs of Capacity.
• Establishes key performance indicators (KPIs) and metrics to manage capacity and wait time SLAs. 
• Closely monitors capacity coverage gaps and makes data driven recommendations based on defined Service Level Agreements. 
• Manages staff overseeing clinical licensing, including record maintenance, information compilation, and submission of the necessary forms in order to obtain and maintain clinical licensing. Ensures the timely submission of materials to state agencies in order to obtain licenses promptly and efficiently.
• Manage administrative work and projects relating to the organization’s entity structure (PCs and MSO). 

What you’ll need:

• 6+ years of experience in distributed healthcare operations and business process design/execution within a high-growth startup or healthcare environment and/or consulting
• Demonstrated ability to effectively lead 1 or more direct reports to drive business outcomes
• Expertise in clinical capacity and demand planning / workforce planning
• Strong quantitative analytics experience with Excel/Google Sheets fluency
• Adept use of Business Intelligence tools, such as Looker and Tableau  
• Strong, clear verbal and written communicator who can alter as needed between Engineering/Data, Vendor, and Executive / C-levels of style, detail and pacing. 
• Comfortable challenging assumptions, questioning data and diving into quantitative solutioning. 
• Ability to manage high-stakes, cross-functional projects
• Demonstrated ability to manage and document complex operational processes
• Resourceful, fearless self-starter with a bias towards action and efficiency
• Trusted, team player looking to drive success in a fast-paced, start-up environment

Benefits and Compensation:

• Equity Stake
• 401(k) + Employer Matching program
• Remote-first with the option to work from one of our centers in NYC or LA
• Complimentary Parsley Health Complete Care membership
• Subsidized Medical, Dental, and Vision insurance plan options
• Generous 4+ weeks of paid time off
• Annual professional development stipend

Parsley Health is committed to providing an equitable, fair and transparent compensation program for all employees.

The starting salary for this role is between $123,250 - $135,000, depending on skills and experience. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location.

Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with candidates during the process.

At Parsley Health we believe in celebrating everything that makes us human and are proud to be an equal opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members. 

Important note:

In light of recent increase in hiring scams, if you're selected to move onto the next phase of our hiring process, a member of our Talent Acquisition team will reach out to you directly from an@parsleyhealth.comemail address to guide you through our interview process. 

    Please note: 

• We will never communicate with you via Microsoft Teams
• We will never ask for your bank account information at any point during the recruitment process, nor will we send you a check (electronic or physical) to purchase home office equipment

We look forward to connecting!

#LI-Remote

 About Us

Simon Data was founded in 2015 by a team of successful serial entrepreneurs with a passion for transforming data to drive real-world results. We are building a best-in-class enterprise Customer Data Platform that empowers marketers to create personalized data-driven experiences for the customers. We’re scrappy problem solvers who believe in tackling big challenges with disruptive thinking and giving our customers the support they need to deliver great next-generation experiences at scale.

At Simon, we firmly believe that business success starts and ends with people. We all do our best work when we are surrounded by other friendly top performers who want to succeed together. This attitude is core to our values. When you trust your team, invest in their development, and give them ownership, great things happen.

The Role

Do you enjoy figuring out how everything is aligned and working as it should? As a leader for our Operations Management team, you will contribute to and manage a team of support engineers to triage and resolve support issues that impact reliability and speed of our product. You will also help recognize and prioritize trends in customer issues and implement team processes to address them. You will grow to be a resource across the company as you deepen your knowledge of the engine that runs Simon Data. You will help grow our support team by nurturing them in their career growth, assisting them to onboard, and help them navigate tricky tickets and customer issues. You will help drive improvements by defining and tracking key performance indicators and meeting service level agreements.

What you’ll do

• Help grow a support team that aligns to improve efficiencies in our support model
• Act as a player/coach to set the standard for superior quality support and customer experience
• Train, onboard, and manage new support team members 
• Track and report on team performance and work
• Partner with Support, Customer Success, Product Management, and Engineering to help identify improvement areas
• Run and coordinate a 24/7 on call process to ensure our systems are operating as expected and escalation paths are followed if needed

Qualifications

• 5+ years of management or team leadership background
• Proven ability to successfully guide teams & projects
• Ability to troubleshoot technical problems using SQL, reading Python, and debugging Jinja
• Ability to read and understand code (preferably python) to troubleshoot and recommend fixes
• Strong communication and relationship building skills
• Fluency in Spanish
• A passion for working with data
• Thoughtful, curious and a problem solver

What We Offer

• 100% coverage of medical premiums for employee AND family
• Flexible PTO 
• Generous Maternity and Paternity Leave
• Remote work, quarterly wellness, and client support stipends
• Professional Development stipend

In compliance with the state and city salary transparency requirements, the potential salary for this position is from $100,000 to $125,000 which represents a range commensurate with experience.

Visa sponsorship for this role is currently not available.

Diversity

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.