Redefine the future of customer experiences. One conversation at a time.
We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.
Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.
If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place.
Build Amazing - Deliver Amazing - Live Amazing - Be Amazing
We are seeking a dynamic and experienced professional to join our team as Business Systems Director. In this role, you will be the central point of contact for managing priorities across Marketing, Sales, Customer Success, and other cross-functional teams. You will collaborate closely with our Business Technology (BT) team to drive technical solutions, ensure system efficiency, and optimize processes within tools such as Salesforce and HubSpot. Your ability to align business requirements with system functionality will be crucial to our success. You will also own and lead major projects to enhance our systems and support business growth.
The ideal candidate will have strong business acumen, a solid understanding of CRM and marketing systems, and experience with cross-functional project leadership. You will serve as both a product owner and business partner, providing process and technical consulting to ensure that solutions meet the needs of the business.
Key Responsibilities:
- Serve as the central owner of system and process priorities across Sales, Marketing (HubSpot), Customer Success, and other departments.
- Act as a liaison between the business teams and the BT team, ensuring that business needs are effectively translated into technical solutions.
- Lead major system projects and initiatives, providing guidance on best practices for optimizing our tools and systems (e.g., Salesforce, HubSpot).
- Work closely with cross-functional teams to gather, prioritize, and manage business requirements, ensuring alignment with organizational goals.
- Provide process and technical consulting to the BT team to help enhance their business understanding and support technical execution.
- Drive the design, implementation, and optimization of revenue-related systems and processes.
- Collaborate with stakeholders to ensure consistent and clear communication of priorities, challenges, and project updates.
- Maintain a strategic view of the organization’s systems landscape and help shape the roadmap for future enhancements.
- Partner with leaders across departments to understand their system needs and provide solutions that increase efficiency and drive growth.
- Ensure that projects are delivered on time, within scope, and with high-quality outcomes.
- Act as the primary business stakeholder for tools like Salesforce and HubSpot, driving adoption and ensuring alignment with company goals.
Qualifications:
- Proven experience leading business systems or revenue operations teams, ideally within a Sales or Marketing organization.
- Strong understanding of CRM and marketing systems, with specific expertise in Salesforce and HubSpot.
- Experience working cross-functionally to gather, prioritize, and implement business requirements.
- Solid business acumen, with the ability to translate technical solutions into business value.
- Demonstrated ability to lead large-scale systems projects from conception through implementation.
- Experience providing process and technical consulting to technical teams, helping them better understand business requirements.
- Excellent project management skills with the ability to balance multiple priorities and stakeholders.
- Strong problem-solving skills and the ability to navigate complex technical and business challenges.
- Experience with Oracle CPQ is a plus but not required.
Preferred Experience:
- 10+ years of experience in business systems, revenue operations, or a similar role.
- Prior experience managing major systems (e.g., Salesforce, HubSpot) and driving improvements to optimize business processes.
- Strong interpersonal and communication skills, with the ability to build relationships and influence senior stakeholders.
Nextiva Core Competencies / DNA:
- Drives Results: The successful candidate will be action oriented, with a passion for solving problems. They will bring clarity and simplicity to ambiguous situations. This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success. They are a change agent, prepared to lead and drive changes as we transform.
- Critical Thinker: The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past. They are forward-thinking, anticipating problems before they arise. They’ll recommend and action well thought out solutions, understanding the risks and dependencies.
- Right Attitude: The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks. They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way. They will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.
Compensation, Rewards & Benefits:
The salary or hourly wage offered by Nextiva to external candidates considers a wide range of factors, including but not limited to skills sets, experience, training, licensure and certifications, etc. Our compensation decisions are dependent on the facts and circumstances of each case. Our estimate of the expected hiring range for the position as posted is $126,000 - $197,000. A different level in the job hierarchy may apply to a specific candidate resulting in a different hiring range.
Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.
Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations!????
Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.
Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.
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