Customer Program Manager

At Nauto you can make an impact at a high-impact company. We believe technology can help prevent collisions and save lives with predictive-AI that detects driver state and vehicle surroundings in real-time. More than 90% of car crashes can be attributed to human error. Nauto technology is designed to predict risk and alerts the driver with advance warning to help prevent collisions, improve driver safety, and save lives.

Our customers and prospects include many of the largest commercial fleets in the world along with vehicle manufacturers (OEMs), insurance providers, and autonomous vehicle companies. The company is backed by Greylock Partners, BMW iVentures, General Motors Ventures, Toyota AI Ventures, and SoftBank, and is well-positioned for continued growth.

Key Qualifications

• Bachelors or Master’s Degree in Computer Science/Electrical & Electronics/ Masters in Computer Applications
• At least 5+ years of overall experience in automotive software development and software quality activities including project management, quality management, requirements engineering, system analysis and validation.
• Tier 1 experience in automotive software and interfacing with OEM customer
• Strong Technical experience in embedded Software Development.
• People and Project Management Experience including handling appraisals, project budget planning, critical conversations.
• Good Leadership skills and understanding of leadership
• Good understanding of Integrity and Compliance systems.
• Experience in Quality Management practices supporting embedded system projects
• Knowledge of Automotive SPICE/CMMi, ISO 26262
• Good Understanding of embedded Software development lifecycle and methodologies
• Exposure to Supplier Quality assurance activities
• Good exposure to configuration management tools like GIT and requirement management tools.
• Knowledge of Code Quality Assurance Tools.
• Willingness to travel internationally

Nice to have

• Demonstrate successful project management for on time completion of a project with proven compliance to ISO 26262 and A-SPICE.
• Project Management Professional (PMP) certification.
• Knowledge in other automotive standards such as SOTIF (21448), Cybersecurity (21434)

Responsibilities

• Coordinate work with engineering teams internally and at several suppliers to ensure 100% on-time performance for all customer software deliverables.
• Ensure that all development, testing, and validation timing meet customer milestones and deliverables based on internal and supplier development schedules.
• Manage program according to A-SPICE processes.
• Work with the team closely to understand the status of the development, identify issue areas, propose solutions to those areas, and report the status to management as well as to customer frequently.
• Establish software program timing plans to proactively guide projects through all phases of software development and ensure progress is being made toward project completion and meeting customer expectations and deliverables. Identify potential project risks and issues, alerting team members, contributing to identifying solutions, and escalating when necessary.
• Ensure to meet internal and external gate requirements for software development and present the status of the programs in management gate reviews.
• Initiate, maintain, and publish program/project open issue lists, summary, and status. Follow up with internal teams and customer to make sure that issues are being tracked, resolved, and closed.
• Manage suppliers developing different parts of the product code and report status to the teams internally and include the update to the overall SW development plan.

We also have all the best benefits, including:

• Stock options
• Coverage for (health, dental, vision) including qualified dependents
• Healthcare spending accounts (FSA, HSA)
• 401K
• Commuter assistance
• Beautiful modern workspace. Many perks including cafe with meals, snacks and drinks provided.
• Up to 20 weeks of parental leave
• Flexible PTO

We are committed to creating a diverse and inclusive environment that fosters learning from each other. We celebrate people of diverse backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and are committed to providing a work environment free of harassment and discrimination. 

To all recruitment agencies: Nauto does not accept agency resumes. Please do not forward resumes to our job’s alias, Nauto employees or any other company location. Nauto is not responsible for any fees related to unsolicited resumes.

OVERVIEW

ABOUT THE TEAM

The Data Science and Analytics team helps the business make the right decisions, by surfacing opportunities for growth and efficiency and evaluating the impact of product and policy changes. As we continue to change the future of grocery, we want to make decisions based on data rather than just intuition. Our team helps the company identify key growth and efficiency levers, evaluate our investments, and stay accountable to the customers we serve and retailers we enable.

ABOUT THE ROLE

As a Program Manager for this team, you will be responsible for building, optimizing, and scaling programs to strengthen the impact of the team. You will partner with the Data Science and Analytics leadership team as a thought partner to advance the teams’ capabilities. You will also work with other cross-functional teams across the company to drive strategic projects forward. 

ABOUT THE JOB

• Foster a culture of excellence; identify and actively look for opportunities to recognize excellent contributions within the teams.
• Direct strategic initiatives (e.g., Business / Data Science Reviews, Tech Talks) that improve the cross-functional coordination between DS, Analytics, and key cross-functional partners
• Guide best practices in data and document management, including templates, dashboards, knowledge storage, retention and archiving, and data sharing, ensuring it aligns with broader company information architecture and data storage/privacy guidelines
• Source, develop, and optimize innovative tools and complex processes that enable us to better understand our customers, shoppers, retailers, brand partners
• Manage and help grow the team - including hiring, onboarding, and headcount/budget management.
• Work across teams to manage business rhythm (e.g., creating content for executive/team meetings, driving operating cadence, owning organizational communication/newsletters)
• Plan and coordinate team offsites

ABOUT YOU

MINIMUM QUALIFICATIONS

• 6+ years experience working in Operations and/or Program Management
• Demonstrated ability to design, implement, and scale programs and best practices that drive business impact
• Comfort navigating ambiguity and leading the team toward solutions that strike the balance between creativity, pragmatism, iteration, and scalability
• Strong road mapping and prioritization skills; understand how to strategically execute against shifting priorities, while mobilizing the team to do their highest quality work
• Systems thinker with strong organizational skills and follow-through; effectively executing on the details while understanding the big picture
• Nurtures strong partnerships with cross-functional stakeholders (e.g., Finance, Engineering, Product) to drive forward the team’s initiatives
• Leads with and encourages growth and owner mindsets within the team

PREFERRED QUALIFICATIONS

• Experience at a marketplace tech company and/or late-stage start-up

#LI-Remote

The Team:

You’ll have the opportunity to be a part of our Engineering Operations Technical Program Management Team, which sits within the Celonis Product and Engineering Organization! You'll be working with a cross-functional team leading Software Development Lifecycle Forums and strategic customer escalation projects across all areas of our product, alongside our exceptional Product and Engineering teams.

The Role:

Join our dynamic team at Celonis Engineering as a Program Manager based in Madrid, Spain. As a pivotal member, you will lead the forums of the Software Development Life Cycle (SDLC) within the Product and Engineering (PnE) department. Collaborating closely with Engineering, Product, Design, and QA teams, you will ensure seamless flow of features through the SDLC with uncompromised quality. Your focus will center on driving forums, ensuring transparency, and fostering traceability, all while streamlining the SDLC within PnE through a data-driven approach and facilitating effective communication across the organization.

The work you’ll do:

Your primary responsibility is to support the PnE organization with coordination of SDLC activities. To achieve this, your work will involve:

• Drive and coordinate SDLC reviews including Technical design, launch, and production feedback loop. Collaborating with key stakeholders in PnE including Engineering teams, Product Ops, and Product management.
• Ensure adherence to SDLC processes and reviews within the organization. And communicate transparently the progress of the SDLC and improvement initiatives
• Establish metrics for SDLC ceremonies to measure effectiveness. Create cohesion and End-to-End (E2E) traceability through SDLC Events and artifacts.
• Enhance SDLC process efficiency through data-driven approaches, implementing new techniques and tooling like automation, AI, etc.
• Drive effective teamwork, communication, collaboration and commitment across multiple groups to foster improvements of the SDLC. Organizing and coordinating dedicated working teams in PnE if necessary
• Support and participate in initiatives such as release management, roadmap planning, etc., from an SDLC perspective. 
• Ideate and establish a cohesive system between SDLC and product roadmap.

The qualifications you need:

• Bachelor's degree in Computer Science, Information Technology, or related field. 
• Minimum of 4 years of experience in software development, in a process improvement, SDLC management role or project/release management role.
• Strong understanding of software development methodologies. 
• Proven track record of implementing and optimizing SDLC processes in a complex organizational environment.
• Excellent analytical, problem-solving, and decision-making skills.
• Solid project management skills with the ability to prioritize tasks and meet deadlines.
• Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders.
• Experience with process improvement methodologies such as Lean Six Sigma is a plus.
• Certifications such as Project Management Professional (PMP) are preferred.

Nextiva is looking for a Strategic Program Manager, who will guide cross functional teams in the development, planning and implementation of key growth initiatives. We’re looking for the right person to support the development of our local and global CX expansion efforts, which is one of the most exciting areas within the entire organization.

This position will report directly to the Director, Strategic Growth, and will be leading a variety of initiatives that expand the business into new markets and higher-growth opportunities. This individual will be asked to work closely with other departmental leaders in product, marketing, sales, support, as well as other critical functions, to create, execute and manage plans that drive future business growth.

Key Responsibilities

• Manage the strategic development & execution of Nextiva’s international business expansion
• Manage the local and international growth of our customer experience (CX) platform
• Deeply connect and understand the customer and business needs, while closely partnering with cross functional stakeholders to develop the strategic plans and manage growth projects to completion
• Contribute to business case & strategy development, identifying high value business opportunities and aid in crafting innovative go-to-market plans & strategies
• Build and manage cross-functional project plans, maintain timelines and own presenting key findings and progress updates with key stakeholders and business leaders
• Support senior leadership by providing actionable insights and recommendations on key investment decisions for new growth opportunities

Qualifications

• Demonstrated ability to create, manage, and execute multi dimensional project plans
• Financial acumen and experience managing to business outcomes to ensure project success in execution and impact
• Extremely comfortable in command of meetings simultaneously contributing to and facilitating the conversation
• Demonstrated ability to distill information into actionable insights not just organized report outs
• Capability to establish and maintain effective working relationships with a wide range of partners and stakeholders, at various levels
• Strong cross functional leverage and ability to influence without authority
• Ability to balance business partnership with the need to exercise independent judgment and to raise issues in a timely and constructive manner
• Bachelor's Degree -  Management, Business, Finance, Analytics or Marketing
• 5+ years of experience in cross functional product, marketing or program management role
• Experience work with various levels of management
• Experience driving & management multiple projects simultaneously
• Experience creating & managing strategic business plans
• Experience thinking strategically about complex issues & developing thoughtful recommendations

Preferred Qualifications

• Masters Degree - Management, Business, Finance, Analytics or Marketing
• Experience in technology, specifically software as a service business models

Nextiva Core Competencies / DNA:

• Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  They are a change agent, prepared to lead and drive changes as we transform. 
• Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
• Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  They will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Compensation, Rewards & Benefits:

The salary or hourly wage offered by Nextiva to external candidates considers a wide range of factors, including but not limited to skills sets, experience, training, licensure and certifications, etc. Our compensation decisions are dependent on the facts and circumstances of each case. Our estimate of the expected hiring range for the position as posted is $82,000 - $146,300. A different level in the job hierarchy may apply to a specific candidate resulting in a different hiring range.

Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations!????

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. 

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

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About the Role:

We are looking for a highly motivated and experienced Technical Program Manager to join our dynamic team. The ideal candidate will have a strong background in Retail or Healthcare technology and program management. This role will involve collaborating with cross-functional teams to plan, execute, and deliver complex projects on time and within budget. The Technical Program Manager will play a critical role in ensuring the successful launch of various projects and initiatives related to our technology roadmap.

You Will:

• Lead the planning and execution of projects from concept to production, including defining project scope, milestones, and deliverables.
• Develop detailed project schedules, resource plans, and budgets to ensure alignment with organizational goals and objectives.
• Coordinate with internal teams, external vendors, and suppliers to drive project progress and resolve technical challenges.
• Provide guidance and support on technical decisions, leveraging your expertise to drive innovation and optimization.
• Work closely with technology, products, and, operations teams to align project goals and priorities.
• Coordinate with marketing, finance, accounting, and legal departments to facilitate the necessary workflows.
• Facilitate communication and collaboration across functional groups, ensuring a clear understanding of project requirements and dependencies.
• Successful negotiation with stakeholders to maintain alignment across the organization.
• Drive cross-functional problem-solving and decision-making to address issues and achieve project milestones.
• Proactively identify project risks and develop mitigation strategies to address potential obstacles and challenges.
• Monitor project progress and performance metrics, implementing corrective actions as needed to keep projects on track.
• Anticipate and resolve issues related to resource constraints, technical dependencies, and changes in project scope.
• Communicate project status, milestones, and key updates to stakeholders at all levels of the organization, including executive leadership.
• Solicit feedback from stakeholders and incorporate input to drive continuous improvement and alignment with business objectives.
• CapEx and OpEx budget planning and tracking

You Have:

• A bachelor's degree in a relevant field, such as business, project management, engineering, or a related discipline.
• 7+ years of relevant work experience in project management or related roles
• Prior experience managing projects or programs of increasing complexity and scope.
• Strong leadership skills to effectively manage and motivate cross-functional teams—excellent presentation, management, and interpersonal skills for working with team members, stakeholders, and customers.
• Proficiency in managing program budgets, tracking expenses, and ensuring financial objectives are met.
• Skills in identifying, assessing, and mitigating risks associated with program activities.
• Proficiency in building and maintaining positive relationships with stakeholders, clients, and team members.

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• Employee discounts on hims & hers & Apostrophe online products
• 401k benefits with employer matching contribution
• Offsite team retreats

#LI-Remote

About the job:

We're looking for an energetic and experienced Senior Technical Program Managerto join our Data Platform Engineering team. Our team is responsible for enabling H&H business (Product, Analytics, Operations, Finance, Data Science, Machine Learning, Customer Experience, Engineering) by providing a platform with a rich set of data and tools to leverage. 

As a senior TPM within the Data Platform team, you’ll work closely with our Product and Engineering teams to understand their roadmaps, architecture, and data. You’ll also work with our consumers of the data platform to better understand their data needs. You’ll take your passion for working with people and leveraging your technical skills to move quickly, efficiently, and decisively to connect the dots and help our team deliver.

You Will:

• Build strong cross-functional relationships to understand our product data and the needs/uses of data
• Create requirements and technical specifications
• Track and manage project risks, dependencies, status, and deliverable timelines
• Help drive Data Platform strategies
• Work with stakeholders to understand requirements and negotiate solutions and timelines
• Communicate and make sure the right people have the correct information in time
• Work within our Data Platform Engineering team to help build out ticketed work and provide details to translate requirements and benefits to that work
• Ensure the highest business value is being delivered to our stakeholders
• Establish mechanisms to optimize team effectiveness
• Lead prioritization meetings and status meetings with stakeholders at a regular cadence
• Collaborate with other technical program managers to highlight dependencies with different domains
• You will have a bias for action, a sense of urgency, and attention to detail that makes you someone your team can instinctively trust and rally behind
• Drive continuous process improvements and best practices to create a robust, predictable, priority-driven culture
• Collaborate with legal to ensure data privacy and compliance are followed and implemented
• Organize and facilitate daily stand-up, sprint planning, sprint retrospectives, and backlog grooming sessions

You Have:

• Minimum of 8+ years experience as a data-oriented Technical Program Manager, Technical Product Manager, or Lead capacity
• Bachelor's degree in Computer Science, Engineering, or related field, or relevant years of work experience
• Experience working with Data Platform Engineering teams to ship scalable data products and technical roadmaps
• Previous experience building data platforms on the cloud using Databricks or Snowflake
• Proficiency in Jira or other project management tools
• Knowledge of modern data stacks like Airflow, Databricks, Google BigQuery, dbt, Fivetran
• Ability to understand different data domains and technical requirements
• Experience collaborating with different stakeholders such as Analytics, ML, Finance, Product, Marketing, Operations, and Customer Experience teams
• Solid understanding of data pipelines
• Knowledge of SQL to independently investigate and test datasets, perform data validation, sketch solutions, and create basic proofs of concept
• Experience working with management to define and measure KPIs and other operating metrics
• Extensive experience working on Data Security and Data Governance initiatives
• A Foundational understanding of Amazon Web Services (AWS) or Google Cloud Platform (GCP)
• Understanding of SDLC and Agile frameworks
• Strong project management skills with attention to detail and experience in managing multiple projects and meeting ongoing and overlapping deadlines 
• Bias towards over-communication
• Team player, collaborative, and positive attitude
• Strong leadership and communication skills
• Excellent writing, oral, and presentation skills
• Ability to influence without authority
• Passion for operational excellence, attention to detail, and a demonstrated ability to deliver results in a fast-paced, high-growth environmen

Nice To Have:

• Experience working in healthcare 
• Previous working experience at startups
• A basic understanding of data streaming technologies (eg, Kafka, RabbitMQ), Git, Atlan, and Terraform is a big plus 
• Working experience with BI tools like Tableau and Looker

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• Employee discounts on hims & hers & Apostrophe online products
• 401k benefits with employer matching contribution
• Offsite team retreats

#LI-Remote

Hi, we're Oscar. We're hiring a Program Manager to join our Accounting team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

The Senior Project Manager / Manager, Project Management leads all activities related to program implementation goals to ensure success. Additionally, identifying and driving operational improvements for core operations, including proper controls and monitoring ensuring operational efficiency and effectiveness, overseeing and coordinating the program across the organization and helping identify project management fundamentals across the organization.

You will report to the VP, Financial Transformation.

Work Location: 

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission. 

If you live within commutable distance to our New York City office ( in Hudson Square), our Tempe office (off the 101 at University Ave), or our Los Angeles office (in Marina Del Rey), you will be expected to come into the office at least two days each week. Otherwise, this is a remote / work-from-home role.  

You must reside in one of the following states: Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote

Pay Transparency:

The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $93,600 - $122,850  per year. The base pay for this role in all other locations is: $$84,240 - $110,565 per year. You are also eligible for employee benefits, participation in Oscar’s unlimited vacation program and annual performance bonuses.

Responsibilities

• Organize and lead daily activities for your programs
• Develop program strategy, optimizations and tooling that support our objectives.
• Meet with partners to discuss program status and goals
• Oversee implementations end to end to ensure program success
• Partner with other departments and multiple stakeholders to ensure operational excellence 
• Analyze program risks.  This includes proactive flagging of issues, managing escalations, and tracking and resolving issues.
• Ensure controls and monitoring are in place for the your program 
• Work with leadership and the program partners to lead program retros and assess program strengths and weaknesses
• Ensure metrics are in place to measure program success
• Compliance with all applicable laws and regulations
• Other duties as assigned

Qualifications

• 4+ years of program and project management in the health insurance space
• 4+ years experience in change management and process improvement

Bonus Points

• Healthcare experience
• PMP or Six Sigma certification

About This Role

iRhythm Technologies seeks an experienced Program Manager to join our Commercial Operations team. The ideal candidate will be responsible for end-to-end project, process and change management for Commercial Operations initiatives & possess exceptional leadership skills, a strong understanding of Commercial Operations, and a proven track record of driving efficiency and effectiveness. This role will oversee multiple projects that align to long-term business objectives and enhance the overall performance of the Commercial Organization.

Responsibilities:

• Program Management
  • Take ownership of the end-to-end project management for Commercial Operations initiatives, including but not limited to CRM transformation and Data Governance implementation.
  • Collaborate with cross-functional teams to define project scope, goals, and deliverables.
  • Develop and maintain detailed project plans, ensuring timely execution of milestones.
• Process Management
  • Partner with business functions to map, define and create processes as required.
  • Conduct thorough analysis to identify opportunities for process improvements and optimizations.
• Stakeholder Management
  • Build strong relationships with key stakeholders across sales, marketing, IT teams, and other teams as needed.
  • Communicate project updates, timelines, and potential risks to ensure alignment with business objectives.
• Change Management
  • Implement change management strategies to facilitate a smooth transition to new processes, programs and / or systems.
  • Collaborate with cross-functional teams to ensure the creation of comprehensive training programs tailored for affected end-users.

Qualifications:

• 7-10+ years of relevant experience
• Bachelor’s degree in Business Administration or related field
• Strong understanding of commercial operations and sales processes
• Excellent communication, interpersonal, and leadership skills
• Process and / or Project Management certification (Lean, PMP, etc) preferred
• Experience with commercial platforms (CRM, MDM, etc) preferred

What's In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more! 

FLSA Status: Exempt

#LI-SB-1

#LI-Remote

At Webflow, our mission is to bring development superpowers to everyone. Webflow is the leading visual development platform for building powerful websites without writing code. By combining modern web development technologies into one platform, Webflow enables people to build websites visually, saving engineering time, while clean code seamlessly generates in the background. From independent designers and creative agencies to Fortune 500 companies, millions worldwide use Webflow to be more nimble, creative, and collaborative. It’s the web, made better. 

We are seeking a highly skilled Curriculum Manager to join our Customer Education team. The ideal candidate will be passionate about leading teams to empower users through education, possess a strong background in curriculum development, and have experience with customer and partner education for enterprise SaaS. As the Curriculum Manager, you will play a pivotal role in defining the curriculum roadmap, and managing the team to create and deliver educational programs tailored to our diverse user base.

About the role 

• Location: Remote-first (United States) 
• Full-time
• Exempt status
• The cash compensation for this role is tailored to align with the cost of labor in different U.S. geographic markets. The base pay for this role ranges from $88,400 in our lowest geographic market up to $121,600 in our highest geographic market. These figures are in $USD and apply to candidates in the United States. The specific base pay within the range will be determined by the candidate’s geographic location, job-related experience, knowledge, qualifications, and skills.
• Reporting to the Sr. Director, Education

As a Certification Manager for Customer and Partner Certifications, you will play a pivotal role in ensuring that our customers and partners meet the necessary standards and qualifications required to effectively engage with our products and services. You will be responsible for overseeing the certification development process, managing the certification program, and providing support to customers and partners throughout their certification journey.

As a Certifications Program Manager, you’ll: 

• Develop and implement strategies for customer and partner certification programs.
• Oversee the entire certification process, from the initial job task analysis to blueprint, item writing, analysis, and exam publishing and delivery. 
• Establish certification requirements, guidelines, and procedures in alignment with organizational objectives, as well as ensuring certifications are valid and legally defensible. Work closely with stakeholders, subject-matter experts, curriculum designers, and instructors to ensure alignment with job roles and certification requirements.
• Develop and implement robust processes to accurately measure certification content quality, using industry standard psychometrics.
• Continuously optimize certification processes to enhance candidate satisfaction and address challenges promptly.
• Use data-driven insights to drive continuous improvement in the certification process.
• Collaborate on external certification and badging vendors including RFPs, SOWs, budget, and onboarding.

In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role.

About you 

You’ll thrive as a Certification Program Manager if you have:

• Proven experience in certification program management, instructional design, or project management, preferably customer or partner-facing.
• Understanding of certification processes, standards, and compliance requirements.
• Excellent communication and interpersonal skills, with the ability to interact effectively with diverse stakeholders.
• Detail-oriented with strong organizational and project management abilities.
• Ability to work independently and collaboratively in a fast-paced environment.
• Demonstrated ability to deliver results on time and within budget

Our Core Behaviors:

• Obsess over customer experience. We deeply understand what we’re building and who we’re building for and serving. We define the leading edge of what’s possible in our industry and deliver the future for our customers
• Move with heartfelt urgency. We have a healthy relationship with impatience, channeling it thoughtfully to show up better and faster for our customers and for each other. Time is the most limited thing we have, and we make the most of every moment
• Say the hard thing with care. Our best work often comes from intelligent debate, critique, and even difficult conversations. We speak our minds and don’t sugarcoat things — and we do so with respect, maturity, and care
• Make your mark. We seek out new and unique ways to create meaningful impact, and we champion the same from our colleagues. We work as a team to get the job done, and we go out of our way to celebrate and reward those going above and beyond for our customers and our teammates

Benefits & wellness

• Equity ownership (RSUs) in a growing, privately-owned company
• 100% employer-paid healthcare, vision, and dental insurance coverage for employees and dependents (full-time employees working 30+ hours per week), as well as Health Savings Account/Health Reimbursement Account, dependent care Flexible Spending Account (US only), dependent on insurance plan selection where applicable in the respective country of employment; Employees may also have voluntary insurance options, such as life, disability, hospital protection, accident, and critical illness where applicable in the respective country of employment
• 12 weeks of paid parental leave for both birthing and non-birthing caregivers, as well as an additional 6-8 weeks of pregnancy disability for birthing parents to be used before child bonding leave (where local requirements are more generous employees receive the greater benefit); Employees also have access to family planning care and reimbursement
• Flexible PTO with a mandatory annual minimum of 10 days paid time off for all locations (where local requirements are more generous employees receive the greater benefit), and sabbatical program
• Access to mental wellness and professional coaching, therapy, and Employee Assistance Program
• Monthly stipends to support health and wellness, smart work, and professional growth
• Professional career coaching, internal learning & development programs
• 401k plan and pension schemes (in countries where statutorily required) financial wellness benefits, like CPA or financial advisor coverage
• Discounted Pet Insurance offering (US only)
• Commuter benefits for in-office employees

Temporary employees are not eligible for paid holiday time off, accrued paid time off, paid leaves of absence, or company-sponsored perks unless otherwise required by law.

Be you, with us

At Webflow, equality is a core tenet of our culture. We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law. Pursuant to the San Francisco Fair Chance Ordinance, Webflow will consider for employment qualified applicants with arrest and conviction records.

Stay connected

Not ready to apply, but want to be part of the Webflow community? Consider following our story on our Webflow Blog, LinkedIn, X (Twitter), and/or Glassdoor. 

Please note:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Upon interview scheduling, instructions for confidential accommodation requests will be administered.

To join Webflow, you'll need a valid right to work authorization depending on the country of employment.

If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes.

For information about how Webflow processes your personal information, please reviewWebflow’s Applicant Privacy Notice.