Title: Player Support Advocate

Location: Remote | Work from Home

Familiarisation/Training: Fully Paid

Candidates with a strong passion for games, customer service, technical support, languages, linguistics, translation, localization, Player Support, QA, LQA, or those wanting to gain entry into a fascinating and growing industry, are invited to apply!

As one of our Player Support Advocates, you will be an ambassador for our brand and your role will be to provide world-class support to gamers and loyal customers. You should be passionate about customer service, confidently calm, technically minded, and have a pro-active and positive "can do" attitude. Whilst working with a global operation across multiple languages, your goal will be to make the customer journey seamless and positive. You are provided with full training and ongoing support with the opportunity to progress through levels to become either a Tier 2 Advocate, Language Specialist, Coach, Team Manager, Subject Matter Expert, or even a Game Master! You would be communicating in the language you are applying for, and English.

What you’ll be doing:

• Ensuring customers' queries are answered with the aim of a first-time resolution and ensuring that all responses are provided with excellent attention to detail, care, and professionalism.
• Ensuring queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority whilst protecting confidentiality.
• Resolving all technical issues raised by customers, particularly via live chat, by carrying out fault finding analysis and offering appropriate solutions that resolve the customers issue. Although the majority of the role is based on non-voice communications, you will be trained and expected to communicate with customers via telephone (call backs for example).
• You will communicate effectively while working within a dynamic team structure with individual and shared team objectives, as it is your responsibility as a team member to ensure the best customer care experience is given to all customers.
• Maintaining a world class, dedicated service, focused on exceptional responses and excellent, outstanding quality.
• Working with your colleagues across the wider global customer community to identify any trends in any customer queries.
• Although you may be working anywhere in the World, all candidates will generally work UK hours and shift patterns.

What we’re looking for:

• Fluency in the language you are applying for & English, particularly reading & writing.
• Excellent attention to detail, strong communication skills, and knowledge of Computers.
• Self-motivated, a proactive attitude with the ability to work productively and collaboratively within a multilingual team.
• A logical, methodical approach with good analytical and problem-solving skills.
• Excellent observation and attention to detail skills with patience, perseverance, and good concentration.
• Experience in playing consoles and or PC gaming advantageous.
• Be comfortable discussing technical faults/issues relating to game consoles/PCs.
• Experience of someone IT literate, with a tech-savvy mind, or coming from a Customer Service, Technical IT /PC support background is advantageous, although we provide excellent training and on-going support.
• Our Advocates must be able to multitask, be comfortable taking multiple chats, emails and calls per hour, ensuring an amazing-accurate service is provided 100% of the time.
• All candidates should possess a desire to help, support and provide the best customer experience possible.

PC requirements:

• An internet speed minimum of 10 Mb/s download and 1.7 Mb/s upload internationally.
• A minimum of 4 GB RAM memory.
• Your computer should run at least a 64-bit version of Windows 10 or newer or a recently released version of macOS.
• An i5 processor (2,4 GHz or faster), or better/ similar, max. 3 years old.
• A screen with at least a 1080p Full HD display. External monitors are acceptable.
• A (smart)phone usable for two-factor authentication that runs at least:
• Android 9 or newer.
• Apple iOS 15 or newer.
• Your own Webcam, Headset and Laptop/PC.
• Your own separate and private working area with a comfortable table and chair.

Applicants Requirements:

• Candidates living in Poland must have the Right To Work (Citizenship, valid working VISA or permit) and will usually be offered a PTW Employee Employment Contract.
• All candidates must adhere to confidentiality and security protocols, at all times.
• All candidates will be required to pass an online language and skills test, including a final competency based live interview.
• All applications should submit their CV in English.

Training

• All candidates whether full or part time will complete a mandatory online paid familiarisation course to ensure you have the necessary skills and knowledge to do your role, running Monday to Friday 0900-1730 UK. Thereafter you will work on your given shift pattern and have access to continued support. All working hours are UK based.

• You will be working for the pre-eminent global provider of specialist services to the games industry and provided with full training and the opportunity to work on some of the biggest game clients, titles, projects, and tech in the world.
• Attractive remuneration, holidays, regular team competitions with great prizes; and inclusion into an extensive social calendar. Our environments thrive with collaborative team-work with people from all around the world, different nationalities, and languages.
• A supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability. We care about the wellbeing of our employees and have a dedicated employee wellbeing programme. We empower our people and offer regular progression opportunities to ensure our employees flourish.
• Remote/Homeworking with flexible working schedules, a fun environment, and a relaxing culture, including the opportunity to work with the leading technology and creative minds in the world.
• Learn as you work and be part of something real that changes the face of gaming - forever
• Working with a global multi-lingual workforce with superb training and promotion and progression opportunities.

Who we are

PTW is a boutique games services company that provides custom solutions worldwide. We believe in accelerating innovation across the globe. We started more than 25 years ago and since then, have grown exponentially year-on-year to who we are today. Our history is in gaming, and we are still gamers at heart. In our time within the games industry, we have worked on over 1,500 titles across all genres and all platforms.

We have grown rapidly over the past few years and now have 16 sites spanning the globe. The PTW umbrella of companies includes SIDE, 1518, OR Esports, and Entalize. SIDE works at the cutting edge of interactive media as a provider of audio services for the global entertainment market. 1518 is known industry wide for world-class art and is also our in-house game and product development studio.

Basically, anywhere in the world, any platform, any genre, we can help come up with a custom solution to make games run better, get to market faster, and enhance the lives of more players.

In summary, we connect and bring fun to the world.

Welcome to PTW!

See more jobs at Pole To Openings

Apply for this job

Title: Player Support Advocate

Location: Remote | Work from Home

Familiarisation/Training: Fully Paid

Candidates with a strong passion for games, customer service, technical support, languages, linguistics, translation, localization, Player Support, QA, LQA, or those wanting to gain entry into a fascinating and growing industry, are invited to apply!

As one of our Player Support Advocates, you will be an ambassador for our brand and your role will be to provide world-class support to gamers and loyal customers. You should be passionate about customer service, confidently calm, technically minded, and have a pro-active and positive "can do" attitude. Whilst working with a global operation across multiple languages, your goal will be to make the customer journey seamless and positive. You are provided with full training and ongoing support with the opportunity to progress through levels to become either a Tier 2 Advocate, Language Specialist, Coach, Team Manager, Subject Matter Expert, or even a Game Master! You would be communicating in the language you are applying for, and English.

What you’ll be doing:

• Ensuring customers' queries are answered with the aim of a first-time resolution and ensuring that all responses are provided with excellent attention to detail, care, and professionalism.
• Ensuring queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority whilst protecting confidentiality.
• Resolving all technical issues raised by customers, particularly via live chat, by carrying out fault finding analysis and offering appropriate solutions that resolve the customers issue. Although the majority of the role is based on non-voice communications, you will be trained and expected to communicate with customers via telephone (call backs for example).
• You will communicate effectively while working within a dynamic team structure with individual and shared team objectives, as it is your responsibility as a team member to ensure the best customer care experience is given to all customers.
• Maintaining a world class, dedicated service, focused on exceptional responses and excellent, outstanding quality.
• Working with your colleagues across the wider global customer community to identify any trends in any customer queries.
• Although you may be working anywhere in the World, all candidates will generally work UK hours and shift patterns.

What we’re looking for:

• Fluency in the language you are applying for & English, particularly reading & writing.
• Excellent attention to detail, strong communication skills, and knowledge of Computers.
• Self-motivated, a proactive attitude with the ability to work productively and collaboratively within a multilingual team.
• A logical, methodical approach with good analytical and problem-solving skills.
• Excellent observation and attention to detail skills with patience, perseverance, and good concentration.
• Experience in playing consoles and or PC gaming advantageous.
• Be comfortable discussing technical faults/issues relating to game consoles/PCs.
• Experience of someone IT literate, with a tech-savvy mind, or coming from a Customer Service, Technical IT /PC support background is advantageous, although we provide excellent training and on-going support.
• Our Advocates must be able to multitask, be comfortable taking multiple chats, emails and calls per hour, ensuring an amazing-accurate service is provided 100% of the time.
• All candidates should possess a desire to help, support and provide the best customer experience possible.

PC requirements:

• An internet speed minimum of 10 Mb/s download and 1.7 Mb/s upload internationally.
• A minimum of 4 GB RAM memory.
• Your computer should run at least a 64-bit version of Windows 10 or newer or a recently released version of macOS.
• An i5 processor (2,4 GHz or faster), or better/ similar, max. 3 years old.
• A screen with at least a 1080p Full HD display. External monitors are acceptable.
• A (smart)phone usable for two-factor authentication that runs at least:
• Android 9 or newer.
• Apple iOS 15 or newer.
• Your own Webcam, Headset and Laptop/PC.
• Your own separate and private working area with a comfortable table and chair.

Applicants Requirements:

• Candidates living in Poland must have the Right To Work (Citizenship, valid working VISA or permit) and will usually be offered a PTW Employee Employment Contract.
• All candidates must adhere to confidentiality and security protocols, at all times.
• All candidates will be required to pass an online language and skills test, including a final competency based live interview.
• All applications should submit their CV in English.

Training

• All candidates whether full or part time will complete a mandatory online paid familiarisation course to ensure you have the necessary skills and knowledge to do your role, running Monday to Friday 0900-1730 UK. Thereafter you will work on your given shift pattern and have access to continued support. All working hours are UK based.

• You will be working for the pre-eminent global provider of specialist services to the games industry and provided with full training and the opportunity to work on some of the biggest game clients, titles, projects, and tech in the world.
• Attractive remuneration, holidays, regular team competitions with great prizes; and inclusion into an extensive social calendar. Our environments thrive with collaborative team-work with people from all around the world, different nationalities, and languages.
• A supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability. We care about the wellbeing of our employees and have a dedicated employee wellbeing programme. We empower our people and offer regular progression opportunities to ensure our employees flourish.
• Remote/Homeworking with flexible working schedules, a fun environment, and a relaxing culture, including the opportunity to work with the leading technology and creative minds in the world.
• Learn as you work and be part of something real that changes the face of gaming - forever
• Working with a global multi-lingual workforce with superb training and promotion and progression opportunities.

Who we are

PTW is a boutique games services company that provides custom solutions worldwide. We believe in accelerating innovation across the globe. We started more than 25 years ago and since then, have grown exponentially year-on-year to who we are today. Our history is in gaming, and we are still gamers at heart. In our time within the games industry, we have worked on over 1,500 titles across all genres and all platforms.

We have grown rapidly over the past few years and now have 16 sites spanning the globe. The PTW umbrella of companies includes SIDE, 1518, OR Esports, and Entalize. SIDE works at the cutting edge of interactive media as a provider of audio services for the global entertainment market. 1518 is known industry wide for world-class art and is also our in-house game and product development studio.

Basically, anywhere in the world, any platform, any genre, we can help come up with a custom solution to make games run better, get to market faster, and enhance the lives of more players.

In summary, we connect and bring fun to the world.

Welcome to PTW!

See more jobs at Pole To Openings

Apply for this job

Title: Player Support Advocate

Location:Remote | Work From Home

Familiarisation/Training:Fully Paid

Candidates with a strong passion for games, customer service, technical support, languages, linguistics, translation, localization, Player Support, QA, LQA, or those wanting to gain entry into a fascinating and growing industry, are invited to apply!

As one of our Player Support Advocates, you will be an ambassador for our brand and your role will be to provide world-class support to gamers and loyal customers. You should be passionate about customer service, confidently calm, technically minded, and have a pro-active and positive "can do" attitude. Whilst working with a global operation across multiple languages, your goal will be to make the customer journey seamless and positive. You are provided with full training and ongoing support with the opportunity to progress through levels to become either a Tier 2 Advocate, Language Specialist, Coach, Team Manager, Subject Matter Expert, or even a Game Master! You would be communicating in the language you are applying for, and English.

What you’ll be doing:

• Ensuring customers' queries are answered with the aim of a first-time resolution and ensuring that all responses are provided with excellent attention to detail, care, and professionalism.
• Ensuring queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority whilst protecting confidentiality.
• Resolving all technical issues raised by customers, particularly via live chat, by carrying out fault finding analysis and offering appropriate solutions that resolve the customers issue. Although the majority of the role is based on non-voice communications, you will be trained and expected to communicate with customers via telephone (call backs for example).
• You will communicate effectively while working within a dynamic team structure with individual and shared team objectives, as it is your responsibility as a team member to ensure the best customer care experience is given to all customers.
• Maintaining a world class, dedicated service, focused on exceptional responses and excellent, outstanding quality.
• Working with your colleagues across the wider global customer community to identify any trends in any customer queries.
• Although you may be working anywhere in the World, all candidates will generally work UK hours and shift patterns.

What we’re looking for:

• Fluency in the language you are applying for & English, particularly reading & writing.
• Excellent attention to detail, strong communication skills, and knowledge of Computers.
• Self-motivated, a proactive attitude with the ability to work productively and collaboratively within a multilingual team.
• A logical, methodical approach with good analytical and problem-solving skills.
• Excellent observation and attention to detail skills with patience, perseverance, and good concentration.
• Experience in playing consoles and or PC gaming advantageous.
• Be comfortable discussing technical faults/issues relating to game consoles/PCs.
• Experience of someone IT literate, with a tech-savvy mind, or coming from a Customer Service, Technical IT /PC support background is advantageous, although we provide excellent training and on-going support.
• Our Advocates must be able to multitask, be comfortable taking multiple chats, emails and calls per hour, ensuring an amazing-accurate service is provided 100% of the time.
• All candidates should possess a desire to help, support and provide the best customer experience possible.
• We are building our talent pool for this language and will communicate start dates when roles become available.

PC requirements:

• An internet speed minimum of 10 Mb/s download and 1.7 Mb/s upload internationally.
• A minimum of 4 GB RAM memory.
• Your computer should run at least a 64-bit version of Windows 10 or newer or a recently released version of macOS.
• An i5 processor (2,4 GHz or faster), or better/ similar, max. 3 years old.
• A screen with at least a 1080p Full HD display. External monitors are acceptable.
• A (smart)phone usable for two-factor authentication that runs at least:
• Android 9 or newer.
• Apple iOS 15 or newer.
• Your own Webcam, Headset and Laptop/PC.
• Your own separate and private working area with comfortable table and chair.

Applicants Requirements:

• Candidates living in Poland must have right to work (Citizenship, valid working VISA or permit) and will usually be offered a PTW Employee Employment Contract.
• All candidates must adhere to confidentiality and security protocols, at all times.
• All candidates will be required to pass an online language and skills test, including a final competency based live interview.
• All applications should submit their CV in English.

Training

• All candidates whether full or part time will complete a mandatory online paid familiarisation course to ensure you have the necessary skills and knowledge to do your role, running Monday to Friday 0900-1730 UK. Thereafter you will work on your given shift pattern and have access to continued support. All working hours are UK based.

What we offer:

• You will be working for the pre-eminent global provider of specialist services to the games industry and provided with full training and the opportunity to work on some of the biggest game clients, titles, projects, and tech in the world.
  
• Attractive remuneration, holidays, regular team competitions with great prizes; and inclusion into an extensive social calendar. Our environments thrive with collaborative team-work with people from all around the world, different nationalities, and languages.
• A supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability. We care about the wellbeing of our employees and have a dedicated employee wellbeing programme. We empower our people and offer regular progression opportunities to ensure our employees flourish.
• Remote/Homeworking with flexible working schedules, a fun environment, and a relaxing culture, including the opportunity to work with the leading technology and creative minds in the world.
• Learn as you work and be part of something real that changes the face of gaming - forever
• Working with a global multi-lingual workforce with superb training and promotion and progression opportunities.

Who we are:

PTW is a boutique games services company that provides custom solutions worldwide. We believe in accelerating innovation across the globe. We started more than 25 years ago and since then, have grown exponentially year-on-year to who we are today. Our history is in gaming, and we are still gamers at heart. In our time within the games industry, we have worked on over 1,500 titles across all genres and all platforms.

We have grown rapidly over the past few years and now have 16 sites spanning the globe. The PTW umbrella of companies includes SIDE, 1518, OR Esports, and Entalize. SIDE works at the cutting edge of interactive media as a provider of audio services for the global entertainment market. 1518 is known industry wide for world-class art and is also our in-house game and product development studio.

Basically, anywhere in the world, any platform, any genre, we can help come up with a custom solution to make games run better, get to market faster, and enhance the lives of more players.

In summary, we connect and bring fun to the world.

Welcome to PTW!

See more jobs at Pole To Openings

Apply for this job

Title: Player Support Advocate

Location:Remote | Work From Home

Familiarisation/Training:Fully Paid

Candidates with a strong passion for games, customer service, technical support, languages, linguistics, translation, localization, Player Support, QA, LQA, or those wanting to gain entry into a fascinating and growing industry, are invited to apply!

As one of our Player Support Advocates, you will be an ambassador for our brand and your role will be to provide world-class support to gamers and loyal customers. You should be passionate about customer service, confidently calm, technically minded, and have a pro-active and positive "can do" attitude. Whilst working with a global operation across multiple languages, your goal will be to make the customer journey seamless and positive. You are provided with full training and ongoing support with the opportunity to progress through levels to become either a Tier 2 Advocate, Language Specialist, Coach, Team Manager, Subject Matter Expert, or even a Game Master! You would be communicating in the language you are applying for, and English.

What you’ll be doing:

• Ensuring customers' queries are answered with the aim of a first-time resolution and ensuring that all responses are provided with excellent attention to detail, care, and professionalism.
• Ensuring queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority whilst protecting confidentiality.
• Resolving all technical issues raised by customers, particularly via live chat, by carrying out fault finding analysis and offering appropriate solutions that resolve the customers issue. Although the majority of the role is based on non-voice communications, you will be trained and expected to communicate with customers via telephone (call backs for example).
• You will communicate effectively while working within a dynamic team structure with individual and shared team objectives, as it is your responsibility as a team member to ensure the best customer care experience is given to all customers.
• Maintaining a world class, dedicated service, focused on exceptional responses and excellent, outstanding quality.
• Working with your colleagues across the wider global customer community to identify any trends in any customer queries.
• Although you may be working anywhere in the World, all candidates will generally work UK hours and shift patterns.

What we’re looking for:

• Fluency in the language you are applying for & English, particularly reading & writing.
• Excellent attention to detail, strong communication skills, and knowledge of Computers.
• Self-motivated, a proactive attitude with the ability to work productively and collaboratively within a multilingual team.
• A logical, methodical approach with good analytical and problem-solving skills.
• Excellent observation and attention to detail skills with patience, perseverance, and good concentration.
• Experience in playing consoles and or PC gaming advantageous.
• Be comfortable discussing technical faults/issues relating to game consoles/PCs.
• Experience of someone IT literate, with a tech-savvy mind, or coming from a Customer Service, Technical IT /PC support background is advantageous, although we provide excellent training and on-going support.
• Our Advocates must be able to multitask, be comfortable taking multiple chats, emails and calls per hour, ensuring an amazing-accurate service is provided 100% of the time.
• All candidates should possess a desire to help, support and provide the best customer experience possible.
• We are building our talent pool for this language and will communicate start dates when roles become available.

PC requirements:

• An internet speed minimum of 10 Mb/s download and 1.7 Mb/s upload internationally.
• A minimum of 4 GB RAM memory.
• Your computer should run at least a 64-bit version of Windows 10 or newer or a recently released version of macOS.
• An i5 processor (2,4 GHz or faster), or better/ similar, max. 3 years old.
• A screen with at least a 1080p Full HD display. External monitors are acceptable.
• A (smart)phone usable for two-factor authentication that runs at least:
• Android 9 or newer.
• Apple iOS 15 or newer.
• Your own Webcam, Headset and Laptop/PC.
• Your own separate and private working area with comfortable table and chair.

Applicants Requirements:

• Candidates living in Poland must have right to work (Citizenship, valid working VISA or permit) and will usually be offered a PTW Employee Employment Contract.
• All candidates must adhere to confidentiality and security protocols, at all times.
• All candidates will be required to pass an online language and skills test, including a final competency based live interview.
• All applications should submit their CV in English.

Training

• All candidates whether full or part time will complete a mandatory online paid familiarisation course to ensure you have the necessary skills and knowledge to do your role, running Monday to Friday 0900-1730 UK. Thereafter you will work on your given shift pattern and have access to continued support. All working hours are UK based.

What we offer:

• You will be working for the pre-eminent global provider of specialist services to the games industry and provided with full training and the opportunity to work on some of the biggest game clients, titles, projects, and tech in the world.
  
• Attractive remuneration, holidays, regular team competitions with great prizes; and inclusion into an extensive social calendar. Our environments thrive with collaborative team-work with people from all around the world, different nationalities, and languages.
• A supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability. We care about the wellbeing of our employees and have a dedicated employee wellbeing programme. We empower our people and offer regular progression opportunities to ensure our employees flourish.
• Remote/Homeworking with flexible working schedules, a fun environment, and a relaxing culture, including the opportunity to work with the leading technology and creative minds in the world.
• Learn as you work and be part of something real that changes the face of gaming - forever
• Working with a global multi-lingual workforce with superb training and promotion and progression opportunities.

Who we are:

PTW is a boutique games services company that provides custom solutions worldwide. We believe in accelerating innovation across the globe. We started more than 25 years ago and since then, have grown exponentially year-on-year to who we are today. Our history is in gaming, and we are still gamers at heart. In our time within the games industry, we have worked on over 1,500 titles across all genres and all platforms.

We have grown rapidly over the past few years and now have 16 sites spanning the globe. The PTW umbrella of companies includes SIDE, 1518, OR Esports, and Entalize. SIDE works at the cutting edge of interactive media as a provider of audio services for the global entertainment market. 1518 is known industry wide for world-class art and is also our in-house game and product development studio.

Basically, anywhere in the world, any platform, any genre, we can help come up with a custom solution to make games run better, get to market faster, and enhance the lives of more players.

In summary, we connect and bring fun to the world.

Welcome to PTW!

See more jobs at Pole To Openings

Apply for this job

Title: Player Support Advocate

Location:Remote | Work From Home

Familiarisation/Training:Fully Paid

Candidates with a strong passion for games, customer service, technical support, languages, linguistics, translation, localization, Player Support, QA, LQA, or those wanting to gain entry into a fascinating and growing industry, are invited to apply!

As one of our Player Support Advocates, you will be an ambassador for our brand and your role will be to provide world-class support to gamers and loyal customers. You should be passionate about customer service, confidently calm, technically minded, and have a pro-active and positive "can do" attitude. Whilst working with a global operation across multiple languages, your goal will be to make the customer journey seamless and positive. You are provided with full training and ongoing support with the opportunity to progress through levels to become either a Tier 2 Advocate, Language Specialist, Coach, Team Manager, Subject Matter Expert, or even a Game Master! You would be communicating in the language you are applying for, and English.

What you’ll be doing:

• Ensuring customers' queries are answered with the aim of a first-time resolution and ensuring that all responses are provided with excellent attention to detail, care, and professionalism.
• Ensuring queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority whilst protecting confidentiality.
• Resolving all technical issues raised by customers, particularly via live chat, by carrying out fault finding analysis and offering appropriate solutions that resolve the customers issue. Although the majority of the role is based on non-voice communications, you will be trained and expected to communicate with customers via telephone (call backs for example).
• You will communicate effectively while working within a dynamic team structure with individual and shared team objectives, as it is your responsibility as a team member to ensure the best customer care experience is given to all customers.
• Maintaining a world class, dedicated service, focused on exceptional responses and excellent, outstanding quality.
• Working with your colleagues across the wider global customer community to identify any trends in any customer queries.
• Although you may be working anywhere in the World, all candidates will generally work UK hours and shift patterns.

What we’re looking for:

• Fluency in the language you are applying for & English, particularly reading & writing.
• Excellent attention to detail, strong communication skills, and knowledge of Computers.
• Self-motivated, a proactive attitude with the ability to work productively and collaboratively within a multilingual team.
• A logical, methodical approach with good analytical and problem-solving skills.
• Excellent observation and attention to detail skills with patience, perseverance, and good concentration.
• Experience in playing consoles and or PC gaming advantageous.
• Be comfortable discussing technical faults/issues relating to game consoles/PCs.
• Experience of someone IT literate, with a tech-savvy mind, or coming from a Customer Service, Technical IT /PC support background is advantageous, although we provide excellent training and on-going support.
• Our Advocates must be able to multitask, be comfortable taking multiple chats, emails and calls per hour, ensuring an amazing-accurate service is provided 100% of the time.
• All candidates should possess a desire to help, support and provide the best customer experience possible.
• We are building our talent pool for this language and will communicate start dates when roles become available.

PC requirements:

• An internet speed minimum of 10 Mb/s download and 1.7 Mb/s upload internationally.
• A minimum of 4 GB RAM memory.
• Your computer should run at least a 64-bit version of Windows 10 or newer or a recently released version of macOS.
• An i5 processor (2,4 GHz or faster), or better/ similar, max. 3 years old.
• A screen with at least a 1080p Full HD display. External monitors are acceptable.
• A (smart)phone usable for two-factor authentication that runs at least:
• Android 9 or newer.
• Apple iOS 15 or newer.
• Your own Webcam, Headset and Laptop/PC.
• Your own separate and private working area with comfortable table and chair.

Applicants Requirements:

• Candidates living in Poland must have right to work (Citizenship, valid working VISA or permit) and will usually be offered a PTW Employee Employment Contract.
• All candidates must adhere to confidentiality and security protocols, at all times.
• All candidates will be required to pass an online language and skills test, including a final competency based live interview.
• All applications should submit their CV in English.

Training

• All candidates whether full or part time will complete a mandatory online paid familiarisation course to ensure you have the necessary skills and knowledge to do your role, running Monday to Friday 0900-1730 UK. Thereafter you will work on your given shift pattern and have access to continued support. All working hours are UK based.

What we offer:

• You will be working for the pre-eminent global provider of specialist services to the games industry and provided with full training and the opportunity to work on some of the biggest game clients, titles, projects, and tech in the world.
  
• Attractive remuneration, holidays, regular team competitions with great prizes; and inclusion into an extensive social calendar. Our environments thrive with collaborative team-work with people from all around the world, different nationalities, and languages.
• A supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability. We care about the wellbeing of our employees and have a dedicated employee wellbeing programme. We empower our people and offer regular progression opportunities to ensure our employees flourish.
• Remote/Homeworking with flexible working schedules, a fun environment, and a relaxing culture, including the opportunity to work with the leading technology and creative minds in the world.
• Learn as you work and be part of something real that changes the face of gaming - forever
• Working with a global multi-lingual workforce with superb training and promotion and progression opportunities.

Who we are:

PTW is a boutique games services company that provides custom solutions worldwide. We believe in accelerating innovation across the globe. We started more than 25 years ago and since then, have grown exponentially year-on-year to who we are today. Our history is in gaming, and we are still gamers at heart. In our time within the games industry, we have worked on over 1,500 titles across all genres and all platforms.

We have grown rapidly over the past few years and now have 16 sites spanning the globe. The PTW umbrella of companies includes SIDE, 1518, OR Esports, and Entalize. SIDE works at the cutting edge of interactive media as a provider of audio services for the global entertainment market. 1518 is known industry wide for world-class art and is also our in-house game and product development studio.

Basically, anywhere in the world, any platform, any genre, we can help come up with a custom solution to make games run better, get to market faster, and enhance the lives of more players.

In summary, we connect and bring fun to the world.

Welcome to PTW!

See more jobs at Pole To Openings

Apply for this job

Title: Player Support Advocate

Location: Remote | Work from Home

Familiarisation/Training: Fully Paid

Candidates with a strong passion for games, customer service, technical support, languages, linguistics, translation, localization, Player Support, QA, LQA, or those wanting to gain entry into a fascinating and growing industry, are invited to apply!

As one of our Player Support Advocates, you will be an ambassador for our brand and your role will be to provide world-class support to gamers and loyal customers. You should be passionate about customer service, confidently calm, technically minded, and have a pro-active and positive "can do" attitude. Whilst working with a global operation across multiple languages, your goal will be to make the customer journey seamless and positive. You are provided with full training and ongoing support with the opportunity to progress through levels to become either a Tier 2 Advocate, Language Specialist, Coach, Team Manager, Subject Matter Expert, or even a Game Master! You would be communicating in the language you are applying for, and English.

What you’ll be doing:

• Ensuring customers' queries are answered with the aim of a first-time resolution and ensuring that all responses are provided with excellent attention to detail, care, and professionalism.
• Ensuring queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority whilst protecting confidentiality.
• Resolving all technical issues raised by customers, particularly via live chat, by carrying out fault finding analysis and offering appropriate solutions that resolve the customers issue. Although the majority of the role is based on non-voice communications, you will be trained and expected to communicate with customers via telephone (call backs for example).
• You will communicate effectively while working within a dynamic team structure with individual and shared team objectives, as it is your responsibility as a team member to ensure the best customer care experience is given to all customers.
• Maintaining a world class, dedicated service, focused on exceptional responses and excellent, outstanding quality.
• Working with your colleagues across the wider global customer community to identify any trends in any customer queries.
• Although you may be working anywhere in the World, all candidates will generally work UK hours and shift patterns.

What we’re looking for:

• Fluency in the language you are applying for & English, particularly reading & writing.
• Excellent attention to detail, strong communication skills, and knowledge of Computers.
• Self-motivated, a proactive attitude with the ability to work productively and collaboratively within a multilingual team.
• A logical, methodical approach with good analytical and problem-solving skills.
• Excellent observation and attention to detail skills with patience, perseverance, and good concentration.
• Experience in playing consoles and or PC gaming advantageous.
• Be comfortable discussing technical faults/issues relating to game consoles/PCs.
• Experience of someone IT literate, with a tech-savvy mind, or coming from a Customer Service, Technical IT /PC support background is advantageous, although we provide excellent training and on-going support.
• Our Advocates must be able to multitask, be comfortable taking multiple chats, emails and calls per hour, ensuring an amazing-accurate service is provided 100% of the time.
• All candidates should possess a desire to help, support and provide the best customer experience possible.

PC requirements:

• An internet speed minimum of 10 Mb/s download and 1.7 Mb/s upload internationally.
• A minimum of 4 GB RAM memory.
• Your computer should run at least a 64-bit version of Windows 10 or newer or a recently released version of macOS.
• An i5 processor (2,4 GHz or faster), or better/ similar, max. 3 years old.
• A screen with at least a 1080p Full HD display. External monitors are acceptable.
• A (smart)phone usable for two-factor authentication that runs at least:
• Android 9 or newer.
• Apple iOS 15 or newer.
• Your own Webcam, Headset and Laptop/PC.
• Your own separate and private working area with a comfortable table and chair.

Applicants Requirements:

• Candidates living in Poland must have the Right To Work (Citizenship, valid working VISA or permit) and will usually be offered a PTW Employee Employment Contract.
• All candidates must adhere to confidentiality and security protocols, at all times.
• All candidates will be required to pass an online language and skills test, including a final competency based live interview.
• All applications should submit their CV in English.

Training

• All candidates whether full or part time will complete a mandatory online paid familiarisation course to ensure you have the necessary skills and knowledge to do your role, running Monday to Friday 0900-1730 UK. Thereafter you will work on your given shift pattern and have access to continued support. All working hours are UK based.

• You will be working for the pre-eminent global provider of specialist services to the games industry and provided with full training and the opportunity to work on some of the biggest game clients, titles, projects, and tech in the world.
• Attractive remuneration, holidays, regular team competitions with great prizes; and inclusion into an extensive social calendar. Our environments thrive with collaborative team-work with people from all around the world, different nationalities, and languages.
• A supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability. We care about the wellbeing of our employees and have a dedicated employee wellbeing programme. We empower our people and offer regular progression opportunities to ensure our employees flourish.
• Remote/Homeworking with flexible working schedules, a fun environment, and a relaxing culture, including the opportunity to work with the leading technology and creative minds in the world.
• Learn as you work and be part of something real that changes the face of gaming - forever
• Working with a global multi-lingual workforce with superb training and promotion and progression opportunities.

Who we are

PTW is a boutique games services company that provides custom solutions worldwide. We believe in accelerating innovation across the globe. We started more than 25 years ago and since then, have grown exponentially year-on-year to who we are today. Our history is in gaming, and we are still gamers at heart. In our time within the games industry, we have worked on over 1,500 titles across all genres and all platforms.

We have grown rapidly over the past few years and now have 16 sites spanning the globe. The PTW umbrella of companies includes SIDE, 1518, OR Esports, and Entalize. SIDE works at the cutting edge of interactive media as a provider of audio services for the global entertainment market. 1518 is known industry wide for world-class art and is also our in-house game and product development studio.

Basically, anywhere in the world, any platform, any genre, we can help come up with a custom solution to make games run better, get to market faster, and enhance the lives of more players.

In summary, we connect and bring fun to the world.

Welcome to PTW!

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Job Description

Are you interested in building web applications that improve the lives of people with diabetes? As a Front-End Software Engineer, you will work on new features and functionality used by people with diabetes and their care teams, including clinics, hospitals, and healthcare organizations. This position is entirely remote and reports to Tapani Otala, Tidepool's VP of Engineering. 

Essential Duties and Responsibilities

• Collaborate with the product management team to understand, analyze, and refine product requirements of Tidepool Web and Tidepool Uploader
• Collaborate with the product design team to design user experience to meet the needs of a diverse customer base.
• Collaborate with other software engineers and QA to design, build, and test the new features and functionality, and debug and triage issues reported by users.

Qualifications

 Required:

• 2+ years of experience in developing web application software
• Experience with React framework
• Experience with designing and using REST APIs
• Experience with using unit test frameworks to automate testing

Preferred:

• Experience with deploying web apps to cloud service providers (AWS preferred)
• Experience with Storybook, familiarity with Figma
• Experience with React Testing Library, Jest, Mocha, Chai, or similar testing frameworks
• Experience with continuous integration and continuous delivery (CI/CD) tools
• Experience with visualizing medical or healthcare data

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Who We Are

Open Up Resources is a publisher of high-quality open educational resources in core content areas, with a vision of providing teachers with the tools to engage students in equity-centered educational experiences.

Open Up Resources’ portfolio seeks to include the highest-quality, standards-based PK-12 curricula, with validation from respected third-party entities, evidence of efficacy, effective supports for multilingual learners, inclusive strategies for students with disabilities, embedded culturally relevant pedagogy, and professional learning that is inclusive and culturally considerate.

We are transforming instructional materials through our commitment to anti-racism. This intentional commitment infuses every program, partnership, and practice. Our desire is that Open Up Resources' curricula catalyzes anti-racist norms, structures, practices, and policies in education and society.

The Role

The Software Engineer III position will report to the Managing Director of Product Engineering in the Operations team. 

What to Expect 

On day 1:

• Show up ready to pair with a teammate to get your development environment running, walk through your first code change, and deploy that change to the production servers

In your first 30 days:

• Get to know your teammates and collaborators in engineering, product, product management, and our academics team.
• Gain experience and familiarity with our codebases, conventions, and processes.
• Pair regularly with teammates (as both driver and navigator).
• Begin taking on solo tasks.
• Open your first pull request, and deploy it to production after review and QA approval.

In your first 90 days:

• Regularly complete solo tasks from start to production.
• Actively participate in technical discussions, thoughtfully question existing and proposed approaches, explain alternate ideas.
• Start building a deep understanding of at least one curriculum. 

About Our Code 

Aside from occasional dev-ops and internal-systems tasks, most of our team’s work is focused on two Ruby on Rails applications: a custom content management system (CMS), and an authentication gateway for our web curriculum. Within the context of those apps, here are some of the things we do:

• Model a full-course curriculum, based on raw source content (e.g. in Word docs or XML exports), to a granular enough level that we can maintain, organize, report on, and flexibly re-constitute the content in that curriculum.
• Write custom ETL scripts to import (and validate the import of) raw source content into those models.
• Create views and queries to generate beautiful and well-structured presentations of the modeled content, for multiple export targets, such as print, web, and third-party platforms.
• Ensure connectivity and high-quality UX for integrations between our web curriculum and other platforms.
  

Core Competencies

Ethics and Integrity: Behave in a fair and ethical manner toward peers, partners, and customers; instill mutual trust and confidence; acts with honesty and integrity.

Teamwork and Collaboration: Works with colleagues to build morale and team commitment to strategic initiatives.

Diversity: Understands that each individual is unique and celebrates individual differences including race/ethnicity, gender, sexual orientation, age, mental or physical disability, marital status, veteran status, education, training, position, level of authority, seniority, full-time or part-time status.

Continuous Improvement: Continuously seeks opportunities for innovative approaches to address organizational opportunities.

Solution Oriented: Able to take action in solving problems, using reason and a systematic approach.

Job Qualifications

• Minimum 5 years of experience as a software engineer. 
• Minimum 3 years of experience as a software engineer working with Ruby on Rails in a production environment.
• Extensive experience with web frameworks and a solid understanding of abstract modeling of complex data.
• Clear understanding of relational databases and SQL.
• Ability to thrive in a remote team environment. Self-motivated and generous with knowledge-sharing.
• Strong communication skills. You love to talk about what your code does and why.

Key Responsibilities 

• Communicate clearly and empathetically with teammates of varying technical expertise through multiple channels and mediums: source code, diagrams/flowcharts, READMEs, bug database comments, Slack messages, emails, video meetings, and the occasional meetup IRL. You will talk directly to non-technical collaborators.
• Design user-centered software solutions using the best tools for the job.
• Write production code and tests in assorted combinations of:
• Ruby (and Rails)
• HTML5, CSS3, Slim templates
• Javascript (vanilla ES6 so far)
• Work with product owners to vet business requirements, ensuring that they are clear enough for the development team to start confidently iterating.
• Independently identify opportunities to improve system scalability and stability; targeting the sweet spot between perfection, extensibility, and on-time delivery.
• Mentor teammates in your areas of knowledge, thoughtfully deliver and receive code feedback, freely share implementation ideas.

• At Open Up Resources, we believe in building and fostering a diverse and inclusive workplace environment. We are proud to be an equal opportunity employer where all applicants are considered for employment without attention to color, religion, sexual orientation, gender identity, national origin, veteran or disability status.
• We are seeking candidates who have lived experience related to social justice, diversity, equity, and inclusion.
• We are a virtual organization with headquarters in the California Bay Area. 
• We offer competitive compensation and generous benefits packages including free healthcare, vision, dental, 401k matching, unlimited paid-time-off, and monthly home-office stipends. 
• This is a remote, full-time, benefited position with a salary range of $80,000-$120,000.

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We are looking for a Localization Specialist who is proactive, autonomous, and with experience handling multiple projects at once to join our in-house Localization team.

The main task is to manage the timely flow of all translation and localization actions from beginning to end, ensuring that the results meet our quality standards, turn-around time, and project expectations. Being knowledgeable in SEO/ASO best practices from a localization standpoint is strongly desirable.

Our ideal candidate is an organized, methodic, detail-oriented individual who is also able to embrace/incorporate innovative resources and workplace/project dynamics into the localization processes. We highly value a problem-solving mindset and the ability to work and build strong relationships with different and several stakeholders on a daily basis

A little bit about us

Leadtech has been fostering and developing innovative digital businesses across several industries since 2009. It has since then expanded to a team of over 500 committed employees working all over Spain. We are thrilled to have more than 23 nationalities working together and very proud to see that our products and services are enjoyed by millions of users monthly around the globe.

How will you make a difference

You’re our perfect candidate if you:

• Manage, propel, oversee, and boost current and new app localization projects and initiatives at all stages from top to bottom, with a focus on creating user-friendly and culturally appropriate content for diverse audiences
• Foster communication with external translators/writers as well as with internal areas and departments (including but not limited to QA, Frontend, Product Management, SEM, ASO, Content, and Design)
• Have a team-oriented mindset, stay informed about colleagues' tasks, and be able to offer help or support when needed (not just during backups)
• Create and/or improve new/current processes, workflows, and dynamics that are relevant to the Localization area
• Create thoughtful, useful reports (on a monthly, quarterly, and annual basis) and other documents/internal analyses that contain localization metrics and help lead the way for further improvement and/or innovation, can analyze and interpret data to improve content performance
• Successfully manage a monthly localization budget and a large team of freelance contributors with different profiles and from different markets
• Act as a localization consultant/evangelist within the organization and with internal stakeholders
• Constantly and autonomously research, identify, and put to the test an array of tools, platforms, hypotheses, and new technologies that can be beneficial to the area and the business as a whole
• Identify and resolve issues, questions, and/or areas of improvement in a timely fashion for both internal and external collaborators
• Plan workloads, negotiate deadlines and fees, and receive, deliver, and set assignments to/from other team members
• Juggle multiple project tasks at the same time without overlooking quality, particular requirements (brand standards, cultural nuances, web/app guidelines, legal and compliance needs…), and/or the big picture in terms of the area’s objectives
• Have a strong attention to detail to ensure accuracy and consistency in localized content
• Have a high capacity for prioritization during peak workloads, and ability to adapt to changing priorities and work in a fast-paced environment.

• Training in Translation and Interpreting, Philology, or related fields, specializing in Localization
• At least 5 years in a similar position (Localization Specialist or Localization Project Manager)
• Excellent communication skills in English, fluent in Spanish
• Familiar with internationalization issues
• Experience with CAT tools and terminology management tools, and be familiar with style guides and content
• Understanding of content strategy, localization, and conversion tactics
• Experience working in a global, diverse, and multicultural environment

A plus:

• Being accustomed to conducting research related to our markets and competitor analysis
• Knowledge of Phrase TMS and Strings
• Good command of languages other than English and Spanish
• Extensive knowledge of machine translation and post-editing
• AI training
• Skills and experience in web localization

Your team

• We’re team-first. If you believe in the power of collaboration and that the team’s success is your success, then you’re one of us!
• Fun is fundamental. We believe in forming strong bonds in and outside the office. That’s why we have a team-building budget and organize activities to enjoy ourselves.
• Positivity wins the day. Bring a positive attitude and communicate openly. Self-awareness and an openness to learn are always a plus.

Perks of being one of us

• Top-notch private health insurance — includes dental and psychological services
• Full-time, permanent contract
• Flexible time off, no blackout dates, plus your birthday, Christmas’ Eve and New Year’s Eve off
• Remote work OR come into the office if you prefer!
• Flextime (7 – 9:30 a.m. / 3:30 – 7:30 p.m)
• Free Friday afternoons (a 7-hour workday!) + 35-hour week in July and August (free afternoons here we come!)
• Enhanced career path designed just for you
• External training budget
• Other: ticket restaurant, nursery tickets
• Budget for team-building activities
• We celebrate all company landmarks
• And when you come into the office, you’ll get free coffee and snacks, fresh fruit, and can enjoy our game room and the cool terrace overlooking the Mediterranean
• Sounds good? Apply now! We’re looking forward to getting to know you.

Equal Employment Opportunity Employer:

Leadtech is an Equal Employment Opportunity (EEO) Employer, which means we encourage applications from people with different backgrounds, interests, and personal circumstances. Our team welcomes applicants regardless of their race, gender, age, religion, nationality, sexual orientation, and/or disabilities. All we need is your high energy, skills, and willingness to be a part of a great project!

Location

You'll have the flexibility to choose whether you'd like to come to the office every day, from time to time, or work fully remote. We want you to find the best combination for you.

If you prefer to be surrounded with amazing people, our exceptional office is in Barcelona’s Blue Building, located right on the city's seafront. Besides our stunning views, you’ll enjoy our office perks such as free fruit, snacks, and coffee and you’ll also be able to take part in our Mario Kart and table tennis competitions.

The personal data you provide will be processed in order to manage your candidacy for the corporate selection processes that fit your profile. If you wish, you can exercise your rights of access, rectification or cancellation by writing to our address (Avenida Litoral, 12-14, 5ta planta. Barcelona. 08005) or to the email address protecciondedatos@LeadTech.com, attaching to your request a document that can validate your identity.

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Job Description

This is an exciting opportuniy for a freelancer / consultant to join our team as Local Contact Person for Pharmacovigilance and Regulatory Affairs at 0.5 FTE.

By working with us, you will have the opportunity to work in an international team and strength your expertise within the broad and diverse PV and Regulatory Affairs area.

Main responsibilities

• Primary contact person for local regulatory authority / Pharmacovigilance expert as per local requirements
• Prompt and effective communication with local regulatory authorities
• Provision of local regulatory intelligence screening and expert advice
• Collection and reporting of locally suspected ADRs or ICSRs (FUs, translations)
• Local management / oversight of risk minimization measures related to urgent safety restrictions and emerging safety issues
• Review and linguistic input on local Product Information and Mock-ups  
• Perform local non-indexed literature screening and screening of Regulatory Authority website/s for potential Adverse Drug Reactions (ADRs) and safety information
• Support audits and Inspections
• Handle local QA tasks such as suspected falsified products, quality alerts received from HA) and other quality-related requirements received from the local market

Qualifications

• Bachelor's Degree in Life Sciences or Chemistry, Nursing or equivalent experience
• Demonstrated experience within pharmaceutical or CRO industry or Regulatory body
• Must have experience within LCPPV / LCPRA roles
• PV training and/or working experience and other educational or professional background as required locally
• Expert knowledge of ICH GVP and most relevant legislation/ local requirements for territories of competency
• Proficiency in English, both written and verbal and in local language
• Proficiency in all MS-Office applications including Microsoft Word, Excel, and PowerPoint
• Must currently be set up to work as a freelancer / consultant

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Descripción del empleo

Bertoni Solutions está en la búsqueda de un Desarrollador Junior en .NET. Será responsable de crear aplicaciones usando lenguajes y tecnologías Microsoft .NET y relacionadas. Su función principal es diseñar y desarrollar las capas de nuestras aplicaciones, y coordinarse con el resto del equipo que trabaja en diferentes capas de la infraestructura. Es esencial un compromiso con la resolución colaborativa de problemas, un diseño sofisticado y un producto de calidad.

Responsabilidades

• Documentar el código de la aplicación, la cual puede incluir información sobre la base de datos, procedimientos operativos o de desarrollo de software
• Evaluar y actualizar las aplicaciones existentes en la empresa según las mejores prácticas y tecnologías más eficientes existentes en el mercado
• Idear y proponer formas de mejorar las aplicaciones existentes en la empresa de acuerdo con las mejores prácticas y tecnologías
• Diseñar y crear pruebas unitarias para el código de las aplicaciones
• Garantizar que las aplicaciones tengan el mejor rendimiento, calidad y capacidad de respuesta posibles
• Identificar cuellos de botella y errores existentes según los estándares de la empresa.
• Idear soluciones para mitigar y abordar los problemas o errores identificados
• Ayudar a mantener la calidad del código, la organización y la automatización
• Proporcionar soporte para las aplicaciones web trabajando en estrecha colaboración con los QA Engineers y demás personal involucrado en el proyecto resolviendo cualquier problema operativo o de codificación
• Diseñar interfaces de usuario que sean funcionales e intuitivas para los usuarios del software
• Asegurar la calidad del software a través de automatización de pruebas

Requisitos

NOTA IMPORTANTE: Solo disponible para candidatos ubicados en Perú.

• Egresado en informática, ingeniería de sistemas, de software o carreras afines.
• 2 a 3 años de experiencia previa demostrable desarrollando aplicaciones web con tecnologías .NET entre ellas: C#, ASP.Net Core, MVC, Net 8
• Experiencia con servicios Azure Cloud: SQL Server, Blob Storage y Push notifications
• Experiencia con HTML5, CCS3, JavaScript
• Razor ViewComponents, SignalR
• Principios SOLID
• Experiencia con lenguaje SQL, SQL Server
• Conocimientos de LINQ y Entity Framework 
• Conocimientos en servicios Web (REST)  
• Conocimiento de herramientas de control de versiones como GIT  
• Conocimiento y experiencia con pruebas unitarias  
• Dominio avanzado del inglés, tanto escrito como conversacional 

Deseables

• Mindset y marcos de trabajo ágiles
• Pruebas funcionales automáticas y SonarQube 
• Conocimientos en Frameworks como Angular y React.js  
• Conocimiento en Microservicios y contenedores (Docker) 
• Conocimiento de Azure DevOps 

Adicionalmente, valoramos candidatos que demuestren un alto nivel de compromiso y potencial.

• Certificaciones Microsoft en las tecnologías requeridas 

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Our Mission 

We believe that there is a smarter, more data-driven way to make decisions in healthcare. SOPHiA GENETICS (NASDAQ: SOPH) combines genomics, radiomics, clinical, and other data modalities through our propriety SOPHiA DDM platform to help healthcare professionals and patients across the world in the fight against cancer and rare and inherited diseases. To help us achieve our ambitious mission, we are now searching for aFull Stack Software Developer to join our team in Bidart, France. 

Your Mission 

As ourFull Stack Software Developer, you will contribute to the development of high-quality, reliable software by actively participating in the design, implementation, testing, deployment, and maintenance of production systems. You will collaborate closely with other team members, sharing technical expertise and promoting best practices. Your contributions will help ensure that our software solutions are robust, scalable, and meet the needs of our organization. 

The value you add 

• Executes the SDLC: Owns end-to-end delivery of software components assigned by the team leader including design, implementation, testing, deployment, maintenance, and support 

• Develop front-end and back-end features as well as suggest new designs for the services that the team owns 

• Collaborate with other teams to understand their issues and propose and implement solutions 

• Collaborate on the deployment setup / infrastructure for the services owned by the team (Terraform, Azure Cloud, AKS) 

• Drives design of individual components and modules while engaging opinions of more senior technical staff 

• Actively participates in code review 

• Performs work estimation and risks assessment 

• Communicates with PMO, Product, QA, and other stakeholders as necessary to develop product 

• Shares engineering best-practices with peers, and helps support more junior members of the team 

• Communicates clearly and concisely with the other members of the team on technical subjects

• Bachelor's degree in computer science, engineering, or related fields 

• At least 2 years’ experience as a professional Software Engineer 

• Fluent in English to a business level 

• Proficiency in Java (for Backend) & React (for frontend) is essential. Familiarity in any scripting language is a plus 

• Experience with Azure Cloud and AKS, alongside tools like Terraform and GitLab CI/CD is a plus 

• Agile principles a plus 

• Continuous Integration/ Continuous Delivery a plus 

You will be joining an organization with the patient at the heart of every decision and action, driven by purpose as we drive exponential growth. 

• A flexible, friendly and international working environment with a collaborative atmosphere 

• An exciting company mission that brings together science and technology to directly impact the lives of patients with life threatening illness. 

• A fast-growing company with plenty of opportunity for personal growth and development 

• A hard technical challenge to solve with exciting modern technology - cloud computing, Big Data, DevOps, machine learning 

The Process 

Apply now with your CV and any supporting information. All resumes MUST be in English for a successful review. 

Start Date: ASAP 

Location: Bidart, France (3 days in office)

Contract: Full-Time, Permanent 

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Job Description

We are looking for Manufacturing Engineer, As a Mfg. Engineer, you will work closely with Test engineers, QA and operation teams to develop and maintain the product/process performance which including with yield improvement, data analysis, process sustaining or process optimization and implementation of new HW/FW/SW. This position is required to go to mfg. floor on site to observe issues and implement or roll out solution.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Execution of electronic hardware verification and manufacturing test plan (NPI-EOL).
• Work with cross functional team and vendors to develop, deploy and maintain functional testers/fixtures. Provide on-site support during NPI and mass production builds
• Perform Failures analysis for functional testing including with provide the technical support to CM.
• Monitor test Yield, create failure pareto and perform in depth analysis.
• Drive Contract Manufacturer (CM) personal for corrective actions.
• Debug issues by analyzing test logs.
• Execute test plans for design validation test systems and subsystems for design validation
• Oversee the development and evaluation of equipment/tools/fixtures to aid in the manufacturing process.
• Pro-actively perform DOE to resolve test yield issues.
• Technically communicate with US counterparts.
• Provide documentation and technical support for suppliers, assemblers, and final test technicians on CM.
• Train CM with new processes and procedures implementation.
• Ensure QA and regulatory requirements are followed and met by the CM, as well as recommend improvements in the quality system.

Qualifications

REQUIRED:

• Bachelor’s degree or higher in a related field e.g. Electrical Engineering, Computer Engineer or equivalent experience in a manufacturing environment.
• At least 7-10 years of recent experience working in an area of their specialty or related field, 
• Familiarity with standard electronic test and measurement equipment
• Good understanding of Electronics circuits.

PREFERRED:

• Experience in Electronic circuit failure analysis

SKILLS:

• Excellent written and oral communication, interpersonal and relational skills, with the ability to quickly develop relationships of trust and confidence with a variety of people and personalities, at all levels within an organization
• Self-motivated with the ability to effectively multi-task and work collaboratively in a fast-paced, team environment
• Strong active listening skills with the ability to ask thoughtful and probing questions to determine client needs
• Ability to make clear, logical decisions based on facts, taking into consideration the big picture, long and short-term effects, and exercising sound judgment when making changes to Mfg. process improvement.
• Strong problem-solving skills, good communication skills, and ability to work in a team
• Must be highly motivated, self-driven, and eager to learn new technologies
• Comfortable with at-a-desk design, hands-on laboratory work, and interfacing with manufacturing
• Strong Oral and written English communication skills.

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