qa Remote Jobs

496 Results

+30d

Senior QA Engineer (Application Platform team)

BloomreachSlovakia, Czechia, Remote Central Europe
CypressDevOPSagileremote-firstjirauiapiqapythonjavascript

Bloomreach is hiring a Remote Senior QA Engineer (Application Platform team)

Bloomreach is the world’s #1 Commerce Experience Cloud, empowering brands to deliver customer journeys so personalized, they feel like magic. It offers a suite of products that drive true personalization and digital commerce growth, including:

  • Discovery, offering AI-driven search and merchandising
  • Content, offering a headless CMS
  • Engagement, offering a leading CDP and marketing automation solutions

Together, these solutions combine the power of unified customer and product data with the speed and scale of AI optimization, enabling revenue-driving digital commerce experiences that convert on any channel and every journey. Bloomreach serves over 850 global brands including Albertsons, Bosch, Puma, FC Bayern München, and Marks & Spencer. Bloomreach recently raised $175 million in a Series F funding round, bringing its total valuation to $2.2 billion. The investment was led by Goldman Sachs Asset Management with participation from Bain Capital Ventures and Sixth Street Growth. For more information, visit Bloomreach.com.

 

We are currently expanding our Application Platform team and are looking for a new colleague to join as a Senior QA Engineer. The salary range for full time employment starts at 3000€ per month gross, along with restricted stock units and other benefits. You can work in one of our Central European offices or from home on a full-time basis, you'll become a core part of the Engineering Team.

What challenge awaits you?

As the QA Engineer in one of our backend teams - the Application Platform team, you will take care of the quality of our product. Our engineering teams are collocated around some business features and sub-domains of our complex product. Therefore we want to empower the team with a dedicated QA Engineer who will entirely focus on this area and help us adopt the principle of continuous testing.

You will be responsible for managing test scenarios and test suites, executing them, and finding ways to automate them. You will influence the QA strategy for the team by defining best practices and quality gates. 

We are building teams with a product mindset, so every member needs to care about quality. We need someone who will help us accelerate this and have QA in mind and heart. You will show our software engineers the importance and beauty of quality assurance and test automation, and they will help you deal with complex technical challenges. 

Your job will be to:

  1. Working within the team to deliver projects
  2. Improve QA strategy in the team
  3. Maintain test scenarios and test suites
  4. Cooperate with the Central QA team

Working within the team to deliver projects

  • Cooperate with the team during the whole project life-cycle and be responsible for assuring the quality of the delivered solution.
  • Perform manual E2E testing (UI, API) of delivered features.
  • Automate test scenarios (UI, API) and build test suites for future regression testing.

Improve QA strategy in the team

  • Help the team to adopt the idea of continuous testing.
  • Ensure we track, classify, and manage defects found during development or production.
  • Bring new ideas and principles (like performance API testing, contract testing, …), evaluate their benefits and adapt them to QA strategy.
  • Ensure all team members understand what testing layers we have and how they can use them during development to assure quality.

Maintain test scenarios and test suites

  • Make sure we do have reasonable test suites for critical features.
  • Regular monitoring and debugging of existing automated tests (UI, API).
  • Evaluation of test results, reporting possible issues and proactively improving the stability and reliability of our tests. 

Cooperate with the Central QA team

  • Share best practices and ideas with the Central QA team (both directions)
  • Make sure the engineering team is following the overall QA strategy.
  • Be an active member of our QA community. 

Your success story will be:

  • In 30 days, you will participate in projects as a QA engineer and ensure the quality of delivered solutions with help from the Central QA team.
  • In 90 days, you will manage test scenarios and test cases of main features, and you will be able to automate some of them.
  • In 180 days, you will be able to come up with ideas on how to improve QA strategy in a team. 

You have the following experience and qualities:

  1. Professional— professional experience in Quality Assurance, including test automation
  2. Personal — independence, pro-activity and can-do attitude; and fluency in English

Professional experience

  • You have experience with Quality Assurance in software engineering, ideally from a cross-functional team (mix of software engineers and QA engineers).
  • You can automate tests (UI or API) and ideally have some knowledge of Python or Go.
  • Ideally, you should be familiar with API testing (manual and automated), API performance testing, and mocking servers. 
  • Familiar with Continuous Testing, Lean, Agile, DevOps, CI/CD principles and tools like Jira and GitLab.
  • Knowledge and experience with tools like Selenium, Cypress, PostMan, K6, and LambdaTest, MockServer are also welcomed.

Personal qualities

  • Pro-activity during problem-solving and learning new things and principles.
  • Can-do attitude - confident and willing to deal with problems or new tasks.
  • Independence and self-organization to navigate you through ambiguous situations.
  • Fluency in English and exceptional communication skills for leading your team

#LI-DU1

More things you'll like about Bloomreach:

Culture:

  • A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. 

  • We have defined our5 valuesand the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. 

  • We believe in flexible working hours to accommodate your working style.

  • We work remote-first with several Bloomreach Hubs available across three continents.

  • We organize company events to experience the global spirit of the company and get excited about what's ahead.

  • We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.
  • TheBloomreach Glassdoor pageelaborates on our stellar 4.6/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5

Personal Development:

  • We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.

  • Our resident communication coachIvo Večeřais available to help navigate work-related communications & decision-making challenges.*
  • Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.

  • Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*

Well-being:

  • The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*

  • Subscription to Calm - sleep and meditation app.*

  • We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.

  • We facilitate sports, yoga, and meditation opportunities for each other.

  • Extended parental leave up to 26 calendar weeks for Primary Caregivers.*

Compensation:

  • Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*

  • Everyone gets to participate in the company's success through the company performance bonus.*

  • We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.

  • We reward & celebrate work anniversaries -- Bloomversaries!*

(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)

Excited? Join us and transform the future of commerce experiences!

If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!


Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.

#LI-Remote

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+30d

Localization Specialist (Full remote within Spain)

leadtechSpain, Remote
DynamicsDesignfreelanceqafrontend

leadtech is hiring a Remote Localization Specialist (Full remote within Spain)

We are looking for a Localization Specialist who is proactive, autonomous, and with experience handling multiple projects at once to join our in-house Localization team.

Reporting to the Edition & Localization Team Lead, the main task is to manage the timely flow of all translation and localization actions from beginning to end, ensuring that the results meet our quality standards, turn-around time, and project expectations. Being knowledgeable in SEO best practices from a localization standpoint is strongly desirable.

Our ideal candidate is an organized, methodical, detail-oriented individual who is also able to embrace/incorporate innovative resources and workplace/project dynamics into the localization processes. We highly value a problem-solving mindset and the ability to work and build strong relationships with different stakeholders daily.

A little bit about us

Leadtech has been fostering and developing innovative digital businesses across several industries since 2009. It has since then expanded to a team of over 500 committed employees working all over Spain. We are thrilled to have more than 23 nationalities working together and very proud to see that our products and services are enjoyed by millions of users monthly around the globe.

How will you make a difference?

You’re our perfect candidate if you:

  • Manage, propel, oversee, and boost current and new web localization projects and initiatives at all stages from top to bottom
  • Foster communication with external translators/writers as well as with internal areas and departments (including but not limited to QA, Frontend, Product Management, SEO, ASO, Content, Edition and Design)
  • Have a team-oriented mindset, stay informed about colleagues' tasks, and be able to offer help or support when needed (not just during backups)
  • Create and/or improve new/current processes, workflows, and dynamics that are relevant to the Localization area
  • Create thoughtful, useful reports (on a monthly, quarterly, and annual basis) and other documents/internal analyses that contain localization metrics and help lead the way for further improvement and/or innovation
  • Successfully manage a monthly localization budget and a large team of freelance contributors with different profiles and from different markets
  • Act as a localization consultant/evangelist within the organization and with internal stakeholders
  • Constantly and autonomously research, identify, and put to the test an array of tools, platforms, hypotheses, and new technologies that can be beneficial to the area and the business as a whole
  • Identify and resolve issues, questions, and/or areas of improvement in a timely fashion for both internal and external collaborators
  • Plan workloads, negotiate deadlines and fees, and receive, deliver, and set assignments to/from other team members
  • Juggle multiple project tasks at the same time without overlooking quality, particular requirements (brand standards, cultural nuances, web/app guidelines, legal and compliance needs…), and/or the big picture in terms of the area’s objectives
  • Have a high capacity for prioritization during peak workloads.

What will make you stand out from the crowd:

  • Training in Translation and Interpreting, Philology, or related fields
  • At least 3 years in a similar position (Localization Specialist or Translation/Localization Project Manager)
  • Very good communication skills in English, fluent in Spanish
  • Demonstrated web copywriting skills for transactional, informative, and user-oriented websites
  • Familiar with internationalization issues
  • Experience with CAT tools and terminology management tools, and be familiar with style guides and content
  • Understanding of content strategy, localization, and conversion tactics
  • Experience working in a global, diverse, and multicultural environment

A plus:

  • Being accustomed to conducting research related to our markets and competitor analysis
  • Knowledge of Phrase TMS and Strings
  • Good command of languages other than English and Spanish, especially Asian ones
  • Extensive knowledge of machine translation and post-editing
  • SEO training
  • Skills and experience in mobile app localization

Interested? Keep on reading!

Perks of being one of us:

  • Top-notch private health insurance — includes dental and psychological services
  • Full-time, permanent contract
  • Flexible time off, no blackout dates, plus your birthday, Christmas’ Eve and New Year’s Eve off
  • Remote work OR come into the office if you prefer!
  • Flextime (7 – 9:30 a.m. / 3:30 – 7:30 p.m)
  • Free Friday afternoons (a 7-hour workday!) + 35-hour week in July and August (free afternoons here we come!)
  • Enhanced career path designed just for you
  • External training budget
  • Other: ticket restaurant, nursery tickets
  • Budget for team-building activities
  • We celebrate all company landmarks
  • And when you come into the office, you’ll get free coffee and snacks, fresh fruit, and can enjoy our game room and the cool terrace overlooking the Mediterranean

Sounds good? Apply now! We’re looking forward to getting to know you.

Equal Employment Opportunity Employer:

Leadtech is an Equal Employment Opportunity (EEO) Employer, which means we encourage applications from people with different backgrounds, interests, and personal circumstances. Our team welcomes applicants regardless of their race, gender, age, religion, nationality, sexual orientation, and/or disabilities. All we need is your high energy, skills, and willingness to be a part of a great project!

Location

You'll have the flexibility to choose whether you'd like to come to the office every day, from time to time, or work fully remote. We want you to find the best combination for you.

If you prefer to be surrounded with amazing people, our exceptional office is in Barcelona’s Blue Building, located right on the city's seafront. Besides our stunning views, you’ll enjoy our office perks such as free fruit, snacks, and coffee and you’ll also be able to take part in our Mario Kart and table tennis competitions.

The personal data you provide will be processed in order to manage your candidacy for the corporate selection processes that fit your profile. If you wish, you can exercise your rights of access, rectification or cancellation by writing to our address (Avenida Litoral, 12-14, 5ta planta. Barcelona. 08005) or to the email address protecciondedatos@LeadTech.com, attaching to your request a document that can validate your identity.

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+30d

Senior Java Software Engineer (AWS, Lambda) (USA Remote)

Turnitin LLCDallas, TX, Remote
LambdaDesignapiUXqagitjavapythonAWSbackendfrontendNode.js

Turnitin LLC is hiring a Remote Senior Java Software Engineer (AWS, Lambda) (USA Remote)

Job Description

As a member of the Grading and Feedback team, the purpose of this role is to build and maintain services related to grading and feedback functionality. The Senior Software Engineer - Backend Services will be responsible for designing, implementing, and maintaining scalable, high-performance backend systems using AWS Lambda and related technologies. This role is critical in developing and optimizing our serverless architecture. Cross functionally this role will interface mainly with QA, Product, UX and Support.

Responsibilities: 

  • Architect and develop robust, scalable backend services with AWS Lambda
  • Design / implement RESTful APIs and event-driven systems
  • Optimize existing services for improved performance and cost-efficiency
  • Collaborate with cross-functional teams to integrate backend services with frontend applications
  • Implement and maintain CI/CD pipelines
  • Conduct code reviews and mentor junior engineers
  • Troubleshoot and resolve complex technical issues in production environments
  • Continue to grow and learn as a developer

Qualifications

Requirements:

  • 4+ years of experience in backend development
  • Strong proficiency in at least one programming language suitable for AWS Lambda (e.g., Python, Node.js, Java)
  • Experience with AWS services, particularly Lambda, API Gateway, and DynamoDB
  • Solid understanding of serverless architecture principles and best practices
  • Experience with microservices design patterns and event-driven architectures
  • Proficiency in version control systems (e.g., Git) and CI/CD tools
  • Strong problem-solving skills and attention to detail

Tii Elements:

  • Has a growth mindset and leads with questions vs. assumptions
  • Effectively communicates and cooperates with peers, partners, leaders & customers to achieve outcomes. Builds relationships and creates an environment wherein people can naturally work together for the good of the company and our customers.
  • Possesses a mindset of abundance and redefines what’s possible; creates and advances ways of achieving results in new or difficult situations either by appropriating additional resources, or by doing more with less.
  • Shares learning/knowledge with others freely and enthusiastically. 
  • Setting high quality standards for our work and striving for continuous improvement.

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+30d

IV&V Analyst (Remote & Clearable)

TestProsRemote
Full TimeagileDesignqac++

TestPros is hiring a Remote IV&V Analyst (Remote & Clearable)

IV&V Analyst (Remote & Clearable) - TestPros - Career PageSee more jobs at TestPros

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TestPros is hiring a Remote IT Accessibility Assessment Consultant - Part Time and Remote

IT Accessibility Assessment Consultant - Part Time and Remote - TestPros - Career PageSee more jobs at TestPros

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+30d

Fullstack Engineer (.Net & React)

Sunscrapers Sp. OpeningsWarsaw,Masovian Voivodeship,Poland, Remote
Designapiqa

Sunscrapers Sp. Openings is hiring a Remote Fullstack Engineer (.Net & React)

Are you ready to take on the challenge?

We're looking for a Fullstack Engineer to join our team in Warsaw or remotely.

Advance your career with Sunscrapers, a leading force in software development, now expanding its presence in a data-centric environment. Join us in our mission to help clients grow and innovate through a comprehensive tech stack and robust data-related projects. Enjoy a competitive compensation package that reflects your skills and expertise while working in a company that values ambition, technical excellence, trust-based partnerships, and actively supports contributions to R&D initiatives.

The project:

We are looking for a Fullstack Engineer who will help our client's team build unifying technologies that bring transparency, trust, and equity to the entire healthcare community with a focus on pharmaceutical pricing. Client success is measured when they can empower all of healthcare to focus more on improving people's health. Seeking a collaborative Fullstack Engineer embodying values like Collaboration, Inspiration, Steadfastness, Courage, and Excellence.

Responsibilities:

  • Conduct code reviews to ensure adherence to coding standards and best practices.
  • Troubleshoot and resolve critical technical issues to ensure smooth operation of software systems.
  • Collaborate effectively with product managers, designers, and QA engineers to align technical solutions with business goals.
  • Facilitate communication and collaboration within the engineering team to ensure project success.
  • Communicate technical decisions and progress to stakeholders, ensuring transparency and alignment.
  • Stay current with the latest technologies and industry trends to identify opportunities for innovation.
  • Propose and implement new technologies and methodologies to enhance software development processes.
  • Lead the technical aspects of projects, ensuring timely delivery and high quality.
  • Identify and mitigate technical risks that could impact project success.
  • Create clear and concise technical documentation, including architectural diagrams, design patterns, and API specifications.
  • Mentor a team of engineers, providing technical guidance and support.

What's important for us?

  • Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field
  • Minimum of 4 years of relevant Fullstack Engineer experience
  • Proven track record of leading and mentoring engineering teams
  • Professional experience with React and .NET
  • Strong experience with cloud-native platforms is required (Azure preferred)
  • Experience building/maintaining a mature CI/CD development environment
  • Ambition, initiative, and desire to learn new things and seek new responsibilities 
  • Strong organization skills and ability to manage multiple concurrent tasks and assignments
  • Ability to thrive and deliver results in an ambiguous environment
  • Strong problem-solving and analytical skills
  • Excellent communication and interpersonal skills
  • Strong leadership and mentorship skills.
  • Experience with DBT and Snowflake

    Nice to haves:
    • Experience in the healthcare industry
    • Experience delivering software for a growth stage startup

What do we offer?

  • Culture of teamwork, professional development, and knowledge sharing (https://www.youtube.com/user/sunscraperscom)
  • Flexible working hours and remote work possibility
  • Multisport card
  • Private medical care
  • Culture of good feedback: code reviews, evaluation meetings, mentoring.
  • Comfortable office in central Warsaw equipped with all the necessary tools for comfortable work (Macbook Pro, external screen, ergonomic chairs) - if working on-site

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+30d

IT EDI Tester (Remote)

agilejirasqlDesignqa

Serigor Inc. is hiring a Remote IT EDI Tester (Remote)

IT EDI Tester (Remote) - Serigor Inc. - Career Page

Ergomed is hiring a Remote Freelance / Consultant 0.5 FTE Local Contact Person for Pharmacovigilance and Regulatory Affairs (LCPPV/LCPRA)

Job Description

This is an exciting opportuniy for a freelancer / consultant to join our team as Local Contact Person for Pharmacovigilance and Regulatory Affairs at 0.5 FTE.

By working with us, you will have the opportunity to work in an international team and strength your expertise within the broad and diverse PV and Regulatory Affairs area.

Main responsibilities

  • Primary contact person for local regulatory authority / Pharmacovigilance expert as per local requirements
  • Prompt and effective communication with local regulatory authorities
  • Provision of local regulatory intelligence screening and expert advice
  • Collection and reporting of locally suspected ADRs or ICSRs (FUs, translations)
  • Local management / oversight of risk minimization measures related to urgent safety restrictions and emerging safety issues
  • Review and linguistic input on local Product Information and Mock-ups  
  • Perform local non-indexed literature screening and screening of Regulatory Authority website/s for potential Adverse Drug Reactions (ADRs) and safety information
  • Support audits and Inspections
  • Handle local QA tasks such as suspected falsified products, quality alerts received from HA) and other quality-related requirements received from the local market

Qualifications

  • Bachelor's Degree in Life Sciences or Chemistry, Nursing or equivalent experience
  • Demonstrated experience within pharmaceutical or CRO industry or Regulatory body
  • Must have experience within LCPPV / LCPRA roles
  • PV training and/or working experience and other educational or professional background as required locally
  • Expert knowledge of ICH GVP and most relevant legislation/ local requirements for territories of competency
  • Proficiency in English, both written and verbal and in local language
  • Proficiency in all MS-Office applications including Microsoft Word, Excel, and PowerPoint
  • Must currently be set up to work as a freelancer / consultant

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+30d

Software Engineer II

Wave XRRemote, United States
Full TimeBachelor's degreemobileqagitc++jenkinspython

Wave XR is hiring a Remote Software Engineer II

Wave brings people together through virtual entertainment. Our shows enable artists and audiences to collaborate in the creation of the most interactive live performance experiences in the world. Waves are live, interactive and immersive shows that are unlike any virtual concert you have ever experienced. We combine the best of live music, gaming and broadcast technology to transform the live music experience. Waves are live streamed globally on wave.watch and across popular social and gaming platforms including YouTube, Twitter, Twitch, TikTok, Facebook and Roblox.

Come help us define the future of music! Together we'll create amazing experiences for the attendees, and drive creativity for concerts. You’ll be at the forefront, working to bring interactive concerts at scale.  Software engineers at Wave bring deep knowledge of specific technical areas and also value the opportunity to work in a variety of broader domains. We create innovative solutions, achieve massive scale and deliver the future of music to millions.

Please note: this is a direct hire, full time opportunity. We are not interested in C2C workers at this time nor are we working with third party recruiting agencies. Thank you for your understanding.

Responsibilities

  • Develop and maintain C++ and Blueprint based systems in Unreal 5.2
  • Collaborate with designers, artists, and other programmers
  • Write clear, maintainable, efficient and functional code
  • Perform code reviews
  • Give actionable feedback on our product and development processes
  • Work with other departments such as QA, our Broadcast team, and DevOp

Required Qualifications

  • Proven experience as an Unreal Developer working on games, mobile, or software applications
  • Strong C++ knowledge
  • C# familiarity
  • Experience with version control systems such as Perforce or Git
  • Strong communication skills
  • Music Lover and a passion for live events

Desired Qualifications

  • Experience with Unreal Gauntlet Testing Framework and BuildGraph source code
  • Familiarity with additional programming languages such as Python or Lua
  • Understanding of multiplayer programming in Unreal (Replication, Authority, GameMode)
  • Familiarity with VR platforms and VR gaming
  • Experience with CI/CD frameworks such as Jenkins, Horde or TeamCity

 

Salary Range: $80,000 - $130,000**

 

**Salaries at Wave are based on a few factors including a candidate's location (to account for any cost of living differences), their experience level and their performance during the interview process. On top of a cash salary we also include company equity in the form of stock options with every full time offer as well as other benefits (insurance, 401k, unlimited PTO, laptop/desktop and other IT equipment as needed, subsidized monthly home internet, etc). Salary ranges at Wave are determined based on the job requirements, experience level and market data attained from compensation surveys.

Be wary of scammers! All Wave communications will come from an email address that ends with @wavexr.com. Any other communications from similar domains like wavexr.us or info@wavexr.online are fraudulent. We will never ask you to send us money nor will we conduct interviews via chat applications like WhatsApp or Discord. 

 

Interview Process

  • Recruiter Screen (30 minutes)
  • Hiring Manager Screen (45 minutes)
  • Team Panel Interview (2, 45 minute video calls)
  • CTO Screen (30 minutes)
  • CEO Screen (30 minutes)

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+30d

QA & Software Tester (remote, GMT)

ReincubateLondon, GB - Remote
Designiosqaandroid

Reincubate is hiring a Remote QA & Software Tester (remote, GMT)

We’re looking for an experienced QA & Software Tester to join the team working on Camo (reincubate.com/camo). Camo helps you easily get great video for meeting, streaming, or recording, and it’s available on Windows, Mac, iOS, Android, with more platforms in the pipeline.

Camo was nominated for an Apple Design Award in 2023 and featured in Microsoft’s Build ‘23 keynote. The Verge called it “a solution to all your webcam problems” and users have rated it 4.85 star on the App Store. Camo has sophisticated AI/ML capabilities, and it takes advantage of NPUs on the latest and greatest Windows AI PCs.

Reincubate’s customers include teams at Apple, Google, Facebook, Microsoft, and Amazon, the world’s top universities, VIPs around the world, and plenty of people who just want to look better online. The company’s work has been recognised by HM Queen Elizabeth II and users rate Reincubate as one of the UK’s most-loved software companies (reincubate.com/about).

This role is remote, and fits working in UK hours: that’s GMT. The role is probably right for you if you’re curious and energised by building highly-polished products that just work, and would enjoy working at a values-led, remote, indie business. Here’s Aidan the CEO & founder talking about the role.

You will:

  • Test new versions of the app to confirm that new features work as intended, provide feedback on the design of new features, and to look for bugs
  • Support communication between the support and engineering teams to ensure that the success team’s technical questions are answered and that the engineering team understands any issues our customers are facing
  • Work with our support team to measure the impact of bugs on our customers in order to help our engineers prioritise fixes
  • Investigate bugs which our customers have reported so that we can understand them better: finding ways to replicate them and working with our engineers to work out the root cause

We will:

  • Help you set up and contribute to a productive working environment, wherever you are: delight builds on delight
  • Give you autonomy in your work, we trust you to solve hard problems well
  • Help you settle into your role, manage your responsibilities, and grow as a member of the team: progress comes through sustainable growth
  • Provide a space for you to share your opinions and ideas on any topic; integrity and openness are bedrocks of how we interact with one another and our users
  • Provide excellent benefits: competitive salary, 25 days’ paid vacation, flexible hours, remote work, stock options, healthcare, paid parental leave, matched pension 401(k), equipment, allowances for home-offices, remote work & professional development

You might suit this role if you:

  • Get satisfaction from diving deeply into technical problems to develop a precise understanding of them
  • Enjoy working as part of a small, focused team of individual contributors, and like taking ownership of issues
  • Wish there were more apps which “just work”
  • Want to develop your understanding of the testing and bug fixing process in a modern software company
  • Have a passion for excellent apps, and a keen eye for bugs and design issues
  • Have a high level of attention to detail
  • Can communicate technical details clearly, with strong organisation and process skills
  • Have any experience with software engineering — although it's not necessary

You’ll maximize your chances when applying if you:

  • Include a CV that gives us a great idea of who you are and what you’re about
  • Take a time to look at who we are, and what we’re looking for
  • Share examples of you succeeding with the sort of things we’re looking for in your cover letter
  • We recommend not using AI to write your application; this tends to result in similar-looking applications that make it harder for us to learn about you (we don't use AI in screening applicants, a real person reads every application)

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+30d

Paid Media Specialist - Xblend

SalesFull TimeDevOPSjiraB2Bqa

Idera, Inc. is hiring a Remote Paid Media Specialist - Xblend

Paid Media Specialist - Xblend - Idera, Inc. - Career PageSee more jobs at Idera, Inc.

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+30d

Product Data Architect - Xray

SalesFull TimejiraairflowDesignmongodbqaAWSNode.js

Idera, Inc. is hiring a Remote Product Data Architect - Xray

Product Data Architect - Xray - Idera, Inc. - Career PageRequirements:See more jobs at Idera, Inc.

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+30d

Senior DevOps Engineer

AgeroRemote
DevOPSterraformB2BDesignansibleazureqarubyc++dockerpythonAWS

Agero is hiring a Remote Senior DevOps Engineer

About Agero:

Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.

About this Role:

Agero is looking for a Senior DevOps Engineer to help with the design, implementation and maintenance of scalable, and efficient infrastructure. This role will involve collaborating with Engineering and QA teams to automate manual processes, and ensure high availability, reliability, and performance of our systems.

Key Outcomes: 

  • Review, troubleshoot and approve pull requests drafted by more junior engineers and approve and offer feedback that will improve code quality.
  • Plan with DevOps on capacity planning and monitoring using Datadog.
  • Analyze developer workflow by working closely with team leads and attending squad standup meetings and suggest improvements.
  • Write infrastructure as script using Terraform to help create AWS, Datadog and other technology.
  • Write script using Harness or CircleCI to help create development pipelines that will push code to the Dev, Staging and Production environments.
  • Build scripting to allow for canary deployments into our CI/CD pipeline.
  • Add stages that will include stress testing mechanisms using K6.io.
  • Write bash scripting to help automate development workflows so that manual processes that are currently run by developers or QA are automated.
  • Utilize Terraform to deploy and manage infrastructure.

Qualifications

  • Bachelor’s Degree in Computer Science/related field or equivalent work experience 
  • 7+ years of DevOps engineering experience
  • 2+ years of experience with programming/scripting languages such as Ruby on Rails, Python, or Bash
  • Strong understanding of cloud computing concepts and experience with cloud platforms (AWS, Azure, GCP)
  • Familiarity with infrastructure as code tools such as Terraform, Ansible, or CloudFormation
  • Experience with the following CI/CD tools: HarnessCD, CircleCI, or Gitlab CI/CD to automate the build, test, and deployment processes. 
  • Hands-on experience with containerization and orchestration technologies(ECS, Docker)
  • Excellent problem-solving skills and attention to detail

Hiring In:

  • United States: AZ, FL, IL, KY, MA, MI, NM, NH, TN, GA, NC, and VA
  • Canada: Province of Ontario
  • #LI-REMOTE

 

D, E & I Mission & Culture at Agero:

We are all Change Drivers at Agero. Each day, we speak to thousands of drivers and tow professionals across one of the most diverse countries in the world. Our mission to safeguard drivers on the road, strengthen our clients’ relationships with their drivers, and support the communities we live and work in unites us together as one force driving positive change.

The road to positive change starts inside Agero. In celebrating each other’s differences, we lift each other up and create space for innovation and community. Bringing our whole selves to work powers our commitment, drive, agility, and courage - ensuring we are not only changing the landscape of the driver services industry, we also are making a difference in the lives of our customers with each call, chat, and rescue.

THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME.

To review Agero's privacy policy click the link:https://www.agero.com/privacy.

***Disclaimer:Agero is committed to creating a diverse and inclusive environment and encourages applications from all qualified candidates. Accommodation is available. Additionally, we offer accommodation for applicants with disabilities in our recruitment processes. If you require accommodation during the recruitment process, please contactrecruiting@agero.com.

***Agero communicates with candidates via text for matters related to submitted applications, questions, and availability for interviews. If you prefer not to receive texts, you can contact Agero's recruiting team directly at recruiting@agero.com.

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+30d

Customer Success Specialist, Payer

KalderosChicago, IL, Remote
Bachelor's degreetableausqlmobileslackqac++

Kalderos is hiring a Remote Customer Success Specialist, Payer

About Our Organization

At Kalderos, we are building unifying technologies that bring transparency, trust, and equity to the entire healthcare community with a focus on pharmaceutical pricing.  Our success is measured when we can empower all of healthcare to focus more on improving the health of people. 

That success is driven by Kalderos’ greatest asset, our people. Our team thrives on the problems that we solve, is driven to innovate, and thrives on the feedback of their peers. Our team is passionate about what they do and we are looking for people to join our company and our mission.

That’s where you come in! 

What You’ll Do:

For the Customer Success Specialist, Payer position, we’re looking for someone to ensure state Medicaid agencies have a positive experience through excellent customer service, providing comprehensive support through use of Kalderos’ applications, and developing process improvements to enable Kalderos operations to scale effectively. Across all roles, we look for future team members who will live our values of Collaboration, Inspired, Steadfast, Courageous, and Excellence. 

  • Work with state Medicaid agencies to help bring transparency, trust, and contract compliance to drug discount programs for commercial managed care.
  • Analyze and perform QC and QA to deliver validated dispute reports to state agencies.
  • Engage US state agencies in dispute resolution on behalf of customers through a timely and comprehensive outreach process including monitoring automated messaging.
  • Minimize customer escalations through proactive state dispute and communication monitoring with an emphasis on accuracy.
  • Maintain a clear understanding of customer success criteria and align with assigned Kalderos business objectives (MBOs).
  • Build and maintain workflows and business processes related to the dispute resolution management process.
  • Position yourself as the voice of the state agencies in order to troubleshoot issues that arise among various drug duplicate discount stakeholders.
  • Maintain knowledge base of industry news and state/federal policy regarding changes to invoicing, dispute resolution, and process guidelines.
  • Be curious, listen deeply, and get creative to ensure that we are providing our clients services that optimize and comply with the Medicaid Drug Rebate Program (MDRP) and the 340B Drug Pricing Program

What You’ll Bring:

We know your experience extends beyond what you have on paper. The following is a guideline of general experience we’re looking for in this role:

  • 1+ years of experience in administering and/or implementing a healthcare data management, medical claims, or similar SaaS/cloud-based product or platform or 2+ years in a customer success related role.
  • Demonstrated project management skills - effectively handle multiple customers, escalations, and priorities at once.
  • High level of proficiency with an office suite (such as Google for Business Applications or Microsoft Office) and Salesforce.
  • Ability to effectively communicate via virtual meeting and collaboration software.
  • Strong analytical skills with the ability to process and interpret data.
  • Excellent organization skills - work independently, prioritize and multi-task with minimal direction.
  • A sense of timeliness and urgency to address issues and resolve them expeditiously.
  • High standards for excellence and strict adherence to policies, controls, procedures, and timelines.

Set Yourself Apart:

  • Bachelor’s degree in business, science, technology, healthcare administration field, or equivalent.
  • Experience with the 340B program, the Medicaid Drug Rebate Program (pharmacies, hospitals, clinics, PBMs, state/federal agencies) and/or commercial managed care pharmacy contracts.
  • Experience with data manipulation/data analysis using Tableau, Power BI, SQL, or equivalent.
  • Advanced degree in pharmacy, life science, healthcare administration, or accounting.
  • A keen appetite for problem-solving coupled with a sharp investigative intuition.

Highlighted Company Perks and Benefits

  • Medical, Dental, and Vision benefits
  • 401k with company match
  • Flexible PTO with a 10 day minimum
  • Opportunity for growth
  • Mobile & Wifi Reimbursement
  • Commuter Reimbursement
  • Continuing education reimbursement
  • Donation matching for charitable contributions
  • Travel reimbursement for healthcare services not available near your home
  • New employee home office setup reimbursement

Expected Salary Range: $80,000-$90,000 + Bonus

What It’s Like Working Here

  • We thrive on collaboration, because we believe that all voices matter and we can only put our best work into the world when we work together to solve problems.
  • We empower each other and believe in ensuring all voices are heard.
  • We know the importance of feedback in individual and organizational growth and development, which is why we've embedded it into our practice and culture. 
  • We’re curious and go deep. Our slack channel is filled throughout the day with insightful articles, discussions around our industry, healthcare, and our book club is always bursting with questions.

To learn more:https://www.kalderos.com/company/culture

We know that job postings can be intimidating, and research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. We encourage you to apply if you think you may be a fit and give us both a chance to find out!

Kalderos is proud to be an equal opportunity workplace.  We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Kalderos participates in E-Verify.

 

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+30d

Penetration Tester

A-LIGNUnited States - Remote
Full TimeDevOPSDesignmobileazureapiiosqarubyjavac++androidlinuxpythonAWSjavascriptPHP

A-LIGN is hiring a Remote Penetration Tester

ABOUT THE ROLE

As a Penetration Tester with A-LIGN, you will be part of a dedicated pen testing team whose sole purpose is to test and improve the security of our clients’ systems and data across a wide range of industries. This is not an entry level position, but a position open for an experienced, seasoned or specialized hacker. If you have an appetite for penetration testing and want to build your knowledgebase and skillset; this position is for you.

ABOUT YOU:

  • Passionate about information security and identifying exploitable vulnerabilities before threat actors can take advantage of them
  • Ready to find more efficient ways to accomplish your work
  • Continuous desire to grow, develop and advance skills
  • Can work independently, or collaboratively with the team
  • Desire to provide highest quality test and deliverables to clients without cutting corners
  • Proficiency with scripting languages (Python, Bash, JavaScript, PowerShell)
  • Self-driven in a remote working environment, motivation to continuously provide high quality work and deliverables
  • You enjoy hacking (ethical), follow threat feeds, latest threat trends, know a thing or two about exploits (or have written some yourself)
  • You enjoy working in a group, and believe in open collaboration as a team.
  • You enjoy sharing knowledge and lessons learned, you like to share the specialized knowledge or skills you may have with the team
  • You don’t make excuses for a difficult challenge, you make scripts instead.
  • You know the OWASP top 10 and SANS top 20, and have an opinion about one vs the other.

MINIMUM QUALIFICATIONS

  • Master’s or Bachelor’s degree in cybersecurity, management information systems, computer science, or relevant discipline.
  • Proficiency with scripting languages (Python, Bash, JavaScript, powershell)
  • Knowledge of incident response/forensics/red-teaming or DevOps a huge plus but not required. 
  • You have experience with penetration tests and vulnerability assessments; including internal, external, wireless, mobile, and web application testing.
  • You have an understanding of API’s, how they work, and how to test them.
  • You have used cloud CSP’s such as AWS, Azure, AliCloud, Google cloud, Rackspace, and any internal associated components/controls.
  • You can perform social engineering campaigns including phishing, vishing, and physical.
  • You can re-image your own system when necessary, and navigate Kali Linux to conduct penetration tests, with only command line access as necessary.
  • You can create, modify, and write documents from command line, and write Bash scripts to automate or facilitate tasks as necessary.
  • You can write professional reports with proper grammar, spelling, and punctuation, that need very little QA review.
  • You can communicate with clients, and understand if something needs to be escalated internally.
  • You are comfortable monitoring the metrics of a project, personal utilization, and constant improvement toward efficiency.
  • You are willing to expand your knowledge, obtain relevant certifications, and meet CPE requirements as necessary.
  • You are ready and willing to learn, and accept a new challenge.
  • You have an OSCP certification

Skills:

  • You have working knowledge of Kali Linux and standard security assessment tools (e.g., NMAP, metasploit, Scapy, Burp Suite, SSLStrip, Ettercap, Nessus, Nikto, AppScan) and  can talk about any others you have used.
  • You have strong written and verbal communication skills.
  • You can run scans and perform tests with minimal impact to client networks.
  • You have an understanding of both iOS and Android application testing, and how to jailbreak/root devices, use emulators.
  • You know about SOAP/REST/JSON web APIs and how to test them.
  • You have experience using interpreted languages (Ruby, Python, PHP, etc.) 
  • You can explain findings in a non-technical form.

The ideal candidate may also have:

  • Programming experience in one or more of the following languages: Ruby, Python, Perl, C, C++, Java, and C#
  • Knowledge of network protocol design, or zero day exploitation
  • Know about static code analysis and have used SCA tools
  • You have soldered to a device to exploit it, or extract information from an embedded device.
  • You are an innovator, you feel something is missing, and want to create it.
  • Want to work in IoT, embedded testing, or research niche threat and exploitation for the future.

REPORTS TO:Managing Consultant

PAY CLASSIFICATION: Full-Time, Exempt

RESPONSIBILITIES

  • Execute internal, external, wireless, mobile, API and web application pen tests.
  • Execute social engineering tests, including phishing, vishing, and physical.
  • Execute vulnerability scans and assessments.
  • Compile and write client reports

BENEFITS

  • Employer Paid Health, Vision, Dental
  • 401 (K) Plan with Employer Matching
  • Competitive Bonus Structure
  • Employer Paid Life Insurance and Disability Insurance
  • Generous Paid Time Off Plan
  • Technology Allowance
  • Vacation Bonus
  • Paid Office Closure December 24-January 1
  • Paid Holidays Schedule
  • Certification Reimbursement

About A-LIGN 

 A-LIGN is the leading provider of high-quality, efficient cybersecurity compliance programs. Combining experienced auditors and audit management technology, A-LIGN provides the widest breadth and depth of services including SOC 2, ISO 27001, HITRUST, FedRAMP, and PCI. A-LIGN is the number one issuer of SOC 2 and HITRUST and a top three FedRAMP assessor. To learn more, visit a-lign.com 

Come Work for A-LIGN! 

Apply online today at A-LIGN.com and learn about life at A-LIGN by following ourCareers at A-LIGN LinkedIn! 
A-LIGN is an Equal Opportunity Employer! Minorities, women, disabled, and veterans encouraged to apply! 

 

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+30d

Python/AWS Developer

Mid LevelFull TimeS3LambdaagilesqlDesignapiqagitpythonAWS

BAO Systems is hiring a Remote Python/AWS Developer

Python/AWS Developer - BAO Systems - Career Page

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ProSidian Consulting, LLC is hiring a Remote Quality Assurance Specialist | Excel Spreadsheet Modernization [USDA010015]

Job Description

ProSidian Seeks a Quality Assurance Specialist | Excel Spreadsheet Modernization [USDA010015] - DPLH Est.: 2080 Hrs. ST | 0 Hrs. OT on a Exempt [1099] Technical Element Basis Engagement Team | Analyst 5 Labor Category - High Level Exempt [1099] Professional aligned under services related to NAICS: **** - DPLH Est.: 2080 Hrs. ST | 0 Hrs. OT on a Exempt [1099] Technical Element Basis located CONUS:  Washington, DC, and Reston, Virginia Across The Mid Atlantic Region supporting responsible for overseeing farming, ranching, and forestry industries, as well as regulating aspects of food quality and safety and nutrition labeling.

 

Seeking Quality Assurance Specialist candidates with relevant Agriculture And Food Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Agriculture And Food Sector Clients such as USDA.  This as a Technical Element or Contract W-2 (IRS-1099) Position and ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position.

 

JOB OVERVIEW

Provide services and support as a Information Technology Center Support (Quality Assurance Specialist) in the Agriculture And Food Industry Sector focussing on IT Effectiveness Solutions for clients such as United States Department of Agriculture (USDA) | USDA Agriculture Marketing Service (AMS) Cotton & Tobacco (C&T) Program [AMS | C&T] Generally Located In CONUS:  Washington, DC, and Reston, Virginia and across the Mid Atlantic Region.

 

RESPONSIBILITIES AND DUTIES- Quality Assurance Specialist | Excel Spreadsheet Modernization [USDA010015]

Conduct testing of Excel spreadsheets, resolve errors in macros/formulas, and maintain version control.

 

ADDITIONAL COMPETENCIES REQUIRED:

Attention to Detail: Ability to scrutinize complex macros and formulas and identify errors or inefficiencies.

Time Management: Capable of handling multiple spreadsheet modernization tasks across divisions while ensuring timely delivery of updates and fixes.

Collaborative Teamwork: Ability to work closely with USDA’s Cotton & Tobacco divisions to understand specific spreadsheet needs, ensure user satisfaction, and deliver customized solutions.

Adaptability: Flexibility to work with a variety of spreadsheet types and respond to ongoing requirements during modernization and training phases.

Qualifications

Desired Qualifications For Quality Assurance Specialist | Excel Spreadsheet Modernization [USDA010015](USDA010015) Candidates:

 

Quality assurance and testing experience..  Experience in Information Technology, Data Science, Financial Analysis, Statistics, Computer Science, or Business Management..  Strong background in financial analysis, data management, or agricultural economics relevant to the USDA AMS Cotton & Tobacco Program.  No specific licensure required. and Desired Skills:  No specific licensure required.

 

Education / Experience Requirements / Qualifications

Bachelor’s in IT, Computer Science, or related field. | Bachelor’s in IT or related field. 3+ years of experience in QA and version control.

 

Professional Certifications:

Microsoft Office Specialist (MOS) | Expert in Excel: Certification that validates advanced Excel skills, including data analysis, automation, and advanced formulas.

Certified Data Analyst (CDA): Ensures proficiency in data analysis and management, relevant for handling the financial and statistical reporting required.

Certified Business Analysis Professional (CBAP): For understanding business needs and translating them into efficient technical solutions.

Lean Six Sigma Certification: To streamline processes, which is critical for modernizing complex, macro-heavy Excel sheets.

Project Management Professional (PMP) Certification: Essential for managing the modernization of Excel spreadsheets and meeting deadlines for different divisions.

 

Skills Required

Quality assurance in Excel, testing macros/formulas, version control.

 

Competencies Required

Excellent oral and written communication skills (This employer participates in the e-Verify program).  Proficient with Microsoft Office Products (Microsoft Word, Excel, PowerPoint, Publisher, & Adobe)

 

Ancillary Details Of The Roles

Employees are subject to regulatory and mandatory training requirements. These requirements will change for individuals based on their job duties or position assignment.

- Standard Skills Required: Proficiency in project management methodologies and tools. | Exceptional leadership and interpersonal skills for effective team management. | Outstanding time management and prioritization abilities to meet project milestones. | Adaptability to changing project requirements and priorities | Ability to multi-task and pay close attention to detail. | Excellent analytical, organizational and time management skills | Strong communication skills, both oral and written.

- EEO Statement: We attract the best people in the industry, supporting their efforts to learn and grow.  We strive to create a challenging and progressive work environment.  We provide career opportunities spanning various disciplines and geographic locations, with projects that our employees plan, design, build, and operate as diverse as the needs of our clients.

- Full Time Regular VISA Sponsorship: No - We will not support sponsorship, i.e., H-1B or TN Visas for this position.  U.S.  Citizenship Required - You must be a United States Citizen

- Background Check And Drug testing: ProSidian reserves the right to require background checks, including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions.  In addition, ProSidian may conduct drug testing for designated positions.

 

Other Details

Work products shall be thorough, accurate, appropriately documented, and comply with established criteria. All employees, in the performance of their respective responsibilities, shall conduct themselves in the highest possible standards of ethical and business conduct.  The candidate shall ensure that duties are performed in a competent and professional manner that meets milestones/delivery schedules as outlined.

 

#TechnicalCrossCuttingJobs #Consulting #ProfessionalAnalyticalSupport #Jugaad

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+30d

Customer Success Specialist

SonderMindDenver, CO or Remote
qac++

SonderMind is hiring a Remote Customer Success Specialist

About SonderMind

At  SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental healthcare that produces high-quality outcomes for patients. SonderMind's individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them, should they choose to use their insurance. From there, SonderMind's clinicians are committed to delivering best-in-class care to all patients by focusing on high-quality clinical outcomes. To  enable our clinicians to thrive, SonderMind  defines care expectations while providing tools such as clinical note-taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking.

To follow the latest SonderMind news, get to know our clients, and learn about what it’s like to work at SonderMind, you can follow us on InstagramLinkedin, and Twitter.

About the Role

SonderMind is hiring a Customer Success Specialist, who will be tasked with building rapport with our clients and providers in order to provide a world-class customer experience through researching billing and claims, answering general questions from our clients and providers, setting expectations related to the SonderMind experience, and provide basic technical support for use of SonderMind platform.

Customer Success Specialists use customer service and time management skills to complete all tasks in a timely manner and are held accountable to individual metrics. This role receives high form and email volumes and will include responding to emails and forms, as well as making outbound calls. Successful candidates will have call center experience, have worked with commercial insurance and Medicare, and have the ability to communicate effectively with our client and provider group.

What you will do

  • Manage high volume of client and provider questions and requisitions in a mix of emails, forms and outbound calls.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times
  • Provide accurate, valid, and complete information by using the right method/tools 
  • Handle customer complaints, provide appropriate solutions, and alternatives within the time limits; and follow up to ensure completion 
  • Keeping records of customer interactions, transactions, comments, and complaints
  • Communicating and coordinating with other departments and colleagues
  • Maintain a QA average of 85% or higher and a case activity average of 7 cases per hour
  • While rare, may encounter distressed clients and connect them with proper resources

What does success look like?

  • Within three weeks, fully understand our client and provider journey, understand SonderMind's technology platform and answer basic customer and therapist requests
  • Within one month, support most client and provider requests via chat, email, or phone
  • Ongoing, ability to effectively answer questions and requests from our customers and effectively hit defined goals and targets.

Who You Are

  • Experience with billing support or customer service
  • Experience handling both inbound and outbound calls in a metric-driven environment 
  • Proven ability to navigate multiple platforms when working with a caller
  • Excellent communication skills both written and verbal  
  • Must be available to work shifts between the hours of Monday through Friday from 7am-6pm MST

Preferred Experience

  • Previous call center or billing experience working with insurance and claim processing
  • Experience with a ticketing system/sales or CRM systems
  • Experience with basic troubleshooting and technical support

Our Benefits 

The anticipated salary rate for this role will be $21.64 per hour.

As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work.

Our benefits include:

  • A commitment to fostering flexible hybrid work
  • A generous PTO policy with accruals starting after your first month of starting
  • Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate)
  • Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options
  • Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it.
  • Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition which allows between 8-16 weeks of paid leave)
  • 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary
  • Travel to Denver 1x a year for annual Shift gathering
  • Fourteen (14) company holidays
  • Company Shutdown between Christmas and New Years
  • Supplemental life insurance, pet insurance coverage, commuter benefits and more!

Application Deadline

This position will be an ongoing recruitment process and will be open until filled.

 

Equal Opportunity 
SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.

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+30d

Technical Product Owner

QAD, Inc.Mumbai, India, Remote
agileDesignscrumUXqa

QAD, Inc. is hiring a Remote Technical Product Owner

Job Description

We are seeking a highly motivated and experienced Technical Product Owner to join our dynamic team. The role is responsible for analyzing and defining business needs and assists in testing and implementation of QAD software. Provides the functional and business expertise to assist in identifying, evaluating and developing new QAD solutions or enhancements to existing products. Works between Product Management and Engineering teams to resolve issues and acts as an expert in his or her areas of product responsibilities, and strives to complete innovative cost effective solutions to solve complex business process issues.  This role may manage Product Owner teams.

Note: The person will need to work in EMEA shift starting 2 pm IST to 11 pm IST

 

Key Responsibilities:

  • This role functions as the owner of the product enhancement / investment process. This entails a number of sub processes including:  Independently analyzing business needs, defining, and creating business software use cases and granular user personas and stories in conjunction with Product Managers.
  • Research and update of the solution defined use cases / user scenarios in collaboration with other POs across the business flow (not limited to a single function).
  • Own the creation of use cases and create user stories for sprint or more granular development and testing.
  • Collaborate with engineering teams  on scrum development activities.
  • Collaborate on initial screen designs with UX agent/s. Provide guidelines to QA's to direct their testing strategy and approve tested product increments.
  • Business overview validation of completed solutions working with Engineering teams.
  • Executing solution components and completed sprints, release based on use cases and business expectations.
  • Ability to demo solutions to product managers, customers and business experts.
  • Contribute to and lead team members through all implementation efforts, including design, build, test, documentation and go-live activities.
  • Provide and share expertise with other Product Owners, Product Managers and Scrum teams to develop effective QAD solutions.
  • Recommend business process changes based on best business practices with our software.
  • Conduct operational readiness activities in support of release and new product launches including but not limited to assisting in the development and delivery of product documentation and training materials as a Subject Matter Expert (SME).
  • Work closely with Business Consulting, Services and Service Delivery on implementations and issue resolution for co-development or proof of concept (POC) customers or early adopting clients as approved by the Chief Product Officer or the appropriate Pillar Product Management Director.
  • Continuously learn and improve product ownership within Platform Product Management team

Qualifications

  • Bachelor's or Master's degree in a related field (e.g., Finance, Computer Science, Business, or Engineering).
  • Experience:  3-5 years of related experience, preferably in a global enterprise software company with a background in agile methodology highly desirable
  • Excellent communication required.
  • Other knowledge or skills: Experience interpreting user needs and writing or editing use cases and user stories for new systems, systems changes or system enhancements, defining clear and concise requirements is a must.

  • Must be comfortable and capable of creating and presenting complex ideas and technical solutions and leading teams and workgroups. 

  • Experience within a Platform, Applications environment, knowledge about cloud technologies are plus but not required.

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+30d

QA-QC Technician - CATV/Broadband

Mid LevelFull TimeDesignqa

TrueNet Communications is hiring a Remote QA-QC Technician - CATV/Broadband

QA-QC Technician - CATV/Broadband - TrueNet Communications - Career PageThe work environment is that of an office position with minimal to high noise l

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