Tock is looking for a Senior Software Engineer to help us continue to build the next generation restaurant booking system, already trusted by thousands of businesses from world-class restaurants such as Alinea, Next and The French Laundry to local neighborhood mainstays.

We're looking for an iOS engineer with a track record of building mobile applications that solve real problems for users in ways that only a mobile app can. You will work on a small, independent iOS team in collaboration with teams representing our web-based app to allow our iOS apps to maintain feature parity with the web as well as building innovative mobile-only apps. We are a small team so there's a great opportunity for you to make a difference.

This is a full time role and can work fully remote in an approved location or out of our office in Chicago.

You'll Get To...

• Develop modern, native apps using SwiftUI and The Composable Architecture, with REST and GraphQL for server communication.
• Collaborate with designers, product leadership, and other teams to craft new features for our business customers and their guests.
• Contribute to a vibrant and forward-looking engineering team, shaping technical direction and culture across the entire organization.

Who We're Looking For

• 5+ years of experience building modular, testable iOS applications
• A demonstrated ability to get things done on a small team while maintaining high standards of quality
• An orientation towards learning and growing as part of a team
• Excellent communication skills, both in keeping larger teams aware of their work on an ongoing basis and in resolving conflicts efficiently
• Demonstrated ability to experiment and use data to guide decision-making
• Expertise in Swift, SwiftUI and The Composable Architecture (or other reducer-based architectures) is a strong plus

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums
• Flexible paid time off
• 401k with employer match
• Paid parental leave
• Fertility and adoption benefits
• Education reimbursement
• Pretax commuter benefits
• Employee Assistance Program
• Charitable donation match
• 6 Global Employee Resource Groups (ERGs)

Cash Compensation Range: $140,500 - $226,550 USD

The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), all Tock employees are eligible to receive equity in the company as part of their total compensation.

Tock's Growth

• Fast Company's "Most Innovative Companies" in 2021
• Built In's "Best Places to Work" in 2020, 2021, 2022, 2023, and 2024
• Chicago Tribune's "Game Changer" Award for industry innovation
• Reached a global customer base of 30 countries operating in 200+ cities
• Processed over $1 billion in prepaid reservations
• Featured in: The New York Times, Bloomberg, GQ, Vice, Wired, Food & Wine, Eater, and more

About Tock and Squarespace

Tock empowers restaurants, bars, and wineries with the tools needed to build successful businesses and deliver exceptional experiences. With a robust reservation and table management platform, thousands of businesses all around the world use Tock to generate revenue, increase covers, and keep guests coming back. In 2021, Chicago-based Tock became a part of Squarespace (NYSE: SQSP), a design-driven platform helping entrepreneurs build brands and businesses online. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers.

Our Commitment

At Tock, we embrace and celebrate the diversity of both our customers and employees. We are committed to equal employment opportunities regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

#LI-Remote

Job Locations: US Remote or Hybrid from Austin Texas

As an engineer on one of our Production Engineering teams, you'll be building the tools to help engineers deploy and operate the services that make Cloudflare work. Our mission is to provide a reliable, yet flexible, platform to help product teams release new software efficiently and safely. You’ll be building the private cloud that Cloudflare developers leverage to build Cloudflare itself. Core platforms we operate at Cloudflare include:

• Temporal - workflow automation framework
• Kafka and Zookeeper
• Developer tools, CI, and CD systems
• Vault, Consul, Terraform
• Kubernetes

What You'll Do

• Build software that automates the operation of large, highly-available distributed systems.
• Ensure platform security, and guide security best practices
• Document your work and guide fellow developers towards optimal solutions
• Contribute back to the open source community
• Leave code better than we found it

What You'll Need

• Recent career experience with Go or Python and at least 3 years experience in the role of full-time software engineer (any language). Go, Python, and Rust are common programming languages at Cloudflare.
• Experience with deploying and managing services using Docker on Linux
• A firm grasp of IP networking, load balancing and DNS
• Excellent debugging skills in a distributed systems environment
• Source control experience including branching, merging and rebasing (we use git)
• The ability to break down complex problems and drive towards a solution
• Be passionate about reducing toil and adding automation

Bonus Points

• Experience developing Temporal or Cadence workflow automation
• Operational experience deploying and managing large systems on bare metal
• Experience as a Site Reliability Engineer (SRE) for a large-scale company
• Experience with Deployment, Persistent Volumes Claims, Ingresses, CRDs on Kubernetes
• You have practical knowledge of web and systems performance, and extensively used tracing tools like ebpf and strace.

Compensation

Compensation may be adjusted depending on work location.

• For Colorado and Texas based hires: Estimated annual salary of $137,000 - $167,000
• For New York City, Washington, and California (excluding Bay Area) based hires: Estimated annual salary of $154,000- $188,000.
• For Bay Area-based hires: Estimated annual salary of $162,000 - $198,000

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Project Athenian: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy policy and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

Squarespace has defined the future of web design and helped entrepreneurs make their ideas and passions an online reality for over two decades. As one of the world's largest domain providers, millions of customers entrust Squarespace with a vital part of their online brand identity: their domain.

As the Staff Product Manager for Domains Growth, you will lead the effort to build several core capabilities in the domain space including: Front Site Landing Page for Squarespace Domains and other traffic entry points, domains search, domains search results (SERP), reseller opportunities, pricing strategy, cross-sell, conversion, checkout, and other growth areas in Premium and Expired Domains. You will collaborate closely with product marketing on traffic acquisition, conversion and website cross-sell as well as with Commercial teams and FP&A to forecast, monitor and drive customer and business unit growth.

As a senior-level individual contributor, you will report directly to the GM of Domains and have the option of working from our NYC headquarters or remotely within the U.S.

You'll Get To...

• Develop and own the Domains growth roadmap; including cross-organizational and external requirements, dependencies and opportunities
• Work closely with other PMs and Engineering, developing specifications and execution plans, driving release schedules
• Drive the product strategy for the Domains business, focusing on improving and deepening the product experience for customers, continued innovation, and integrating cross-product experiences to create a cohesive, entrepreneur-focused product ecosystem
• Work with internal and external partners, including Google Cloud and Google Workspace; as well as other partners in the Domains and DNS sector
• Develop scalable customer research practices to utilize customer insights to prioritize product deliverables, future strategies, and new product features and services to be layered on top of current offerings
• Partner with Marketing, Customer Operations and Partnerships to evaluate and improve go-to-market methodologies, pricing, packaging, and positioning, developing metrics to support business results and ROI

Who We're Looking For

• 8+ years of product management or product marketing experience or equivalent; ideally with domain expertise in delivering TLD or DNS related products
• Strong commercial acumen, including traffic sourcing, conversion as well as fluency with key metrics and KPI's
• Proven ability to partner effectively with engineering teams and cross functional or matrixed delivery teams
• Track record of building products that are measurably: loved by customers, fulfill their needs, and impact the top line
• Strong demonstrable skills in storytelling and communication, leadership and influence, strategy and vision setting, and creative and analytical thinking
• UX focused with a passion for high quality, sensible design

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums 
• Health Savings Account with Squarespace funding
• Fertility and adoption benefits
• Supplemental Insurance plans
• Headspace mindfulness app subscription
• Retirement benefits with employer match
• Flexible paid time off
• 12 to 20 weeks of paid family leave
• Equity plan for all employees
• $100 per month remote Stipend
• Access to supplemental insurance plans for additional coverage
• Education reimbursement
• Employee donation match to community organizations
• 6 Global Employee Resource Groups (ERGs)

Cash Compensation Range: $170,000 - $286,000 USD

The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), all Squarespace employees are eligible to receive equity in the company as part of their total compensation.

About Squarespace

Squarespace (NYSE: SQSP) is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospitality business management via Tock. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

#LI-Remote #LI-JP3

At Squarespace, Customer Operations empowers users to give voice to their ideas and make it easy for them when they need help. Our customer support team runs 24/7 with about 450 employees globally.

As the BPO Program Manager you will oversee the vendor operations for Squarespace across user-facing teams and ensuring that the vendor is delivering world class support experience to our users. You will work with cross-functional leaders and operational teams across our Customer Operations department.

You will work remotely and report to a Director of Customer Support based in Oregon.

You'll Get To…

• Build and own operational relationships across key partners with external vendors and internal teams
• Hold external partners and internal stakeholders accountable for performance and contractual commitments
• Own the management of vendor teams, staffing and delivery of required inputs from the vendors. You will work with the vendor and our teams for enablement of seamless operations for the vendor sites
• Lead Business Reviews and actions with vendors to drive KPI performance. Be directly accountable for maintaining metrics and analysis of vendor performance, and provide regular reporting on performance.
• Deep dive and improve workflow management, workforce management practices at the vendor site(s) and ensure optimal practices for adherence to defined workflows
• Be an expert on Squarespace products. Be an onsite coach and important bridge between external partners and internal team to deliver measurable process improvements.
• Establish and foster our values with the BPO team, serving as a beacon of Squarespace's vision

Who We're Looking For

• At least 5+ years of direct vendor management experience within a BPO environment
• Experience leading vendor operations teams responsible for technical customer support, ideally in high-growth tech companies or startups.
• Strong operational background and a track-record of making data driven decisions.
• An ability to execute on and deliver complex operational projects involving multiple stakeholders.
• Familiarity with the Squarespace platform

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums
• Fertility and adoption benefits
• Access to supplemental insurance plans for additional coverage
• Headspace mindfulness app subscription
• Retirement benefits with employer match
• Flexible paid time off
• 12 to 20 weeks of paid family leave
• Equity plan for all employees
• Pretax commuter benefit
• Education reimbursement
• Employee donation match to community organizations
• 6 Global Employee Resource Groups (ERGs)
• Dog-friendly workplace
• Free lunch and snacks
• Private rooftop

Cash Compensation Range: $86,000 - $132,000 USD

The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), all Squarespace employees are eligible to receive equity in the company as part of their total compensation.

About Squarespace

Squarespace (NYSE: SQSP) is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospitality business management via Tock. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

#LI-Remote #LI-BW1

About SonderMind

At SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental healthcare that produces high-quality outcomes for patients. SonderMind's individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them, should they choose to use their insurance. From there, SonderMind's clinicians are committed to delivering best-in-class care to all patients by focusing on high-quality clinical outcomes. To enable our clinicians to thrive, SonderMind defines care expectations while providing tools such as clinical note-taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking. To follow the latest SonderMind news, get to know our clients, and learn about what it’s like to work at SonderMind, you can follow us onInstagram, Linkedin, andTwitter.

Principal AI Engineer

At SonderMind, we are revolutionizing mental healthcare by leveraging technology to provide personalized and effective mental health solutions. We believe that generative AI and cutting-edge AI technologies can empower mental health professionals and create best-in-class self-care tools that help individuals achieve better mental health outcomes faster.

About the Role

As the most senior AI Engineer at SonderMind, you will be at the forefront of designing and implementing AI solutions that redefine mental healthcare. Reporting directly to Miguel Alvarado, you will lead the AI engineering team, set best practices, and mentor other engineers. You will collaborate closely with Applied Science, software engineers, product managers, and designers to create innovative AI/ML solutions that drive the next generation of mental health care tools.

Essential Functions

• Lead the design and implementation of AI agents and agentic patterns to enhance mental health solutions.
• Develop and optimize LLM workflows, balancing techniques such as many-shot in-context learning and fine-tuning.
• Evaluate and select appropriate LLMs for various tasks, ensuring high performance and reliability.
• Translate product requirements into comprehensive evals sets and processes, ensuring alignment with business goals and user needs.
• Establish and promote best practices in state-of-the-art prompt engineering, ensuring that our AI solutions are both innovative and effective.
• Cultivate a culture of continuous learning by encouraging the team to regularly review and discuss the latest research papers, ensuring that our AI solutions remain at the forefront of technological advancements.
• Build scalable and reusable AI infrastructure to support multiple teams and projects.
• Establish and maintain robust AI/ML Ops practices to ensure efficient deployment and monitoring of AI systems.
• Collaborate with cross-functional teams to align AI initiatives with product goals and user needs.
• Mentor and guide junior engineers, fostering a culture of innovation, evals and continuous learning.

What does success look like?

Success in this role means leading the development of AI solutions that significantly improve mental health outcomes and user satisfaction. You will be measured by the impact of AI technologies on product innovation, the scalability and reliability of AI systems, and the growth and development of the engineering team.

Who You Are

• Education & Experience:Advanced degree in Computer Science, AI, or a related field. Extensive experience in AI/ML engineering, with a proven track record of leading AI projects in top-tier tech companies.
• Technical Skills:Mastery of programming languages such as Python and AI frameworks like TensorFlow, PyTorch, and Keras. Deep understanding of generative models, NLP, and AI infrastructure.
• Experience with low-level programming in C++ and Rust is a plus,as it will enhance our ability to optimize AI systems for performance and reliability.
• Soft Skills:Strong leadership and mentoring abilities, excellent problem-solving skills, and a collaborative mindset. Ability to communicate complex AI concepts to non-technical stakeholders.
• Passion for Innovation:A deep commitment to using AI to transform mental healthcare and improve lives.

Our Benefits 

The anticipated salary rate for this role is between $160,000 - $190,000 per year.

As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work.

Our benefits include:

• A commitment to fostering flexible hybrid work
• A generous PTO policy with a minimum of three weeks off per year
• Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate)
• Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options
• Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it.
• Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition which allows between 8-16 weeks of paid leave)
• 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary
• Travel to Denver 1x a year for annual Shift gathering
• Fourteen (14) company holidays
• Company Shutdown between Christmas and New Years
• Supplemental life insurance, pet insurance coverage, commuter benefits and more!

Application Deadline

This position will be an ongoing recruitment process and will be open until filled.

Equal Opportunity 
SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.

Location: Brazil - working from home office

Work status:  CLT

The Role

Podium is seeking a full stack software engineer based in Brazil, eager to make a significant impact. We like to say we have "Sangue nos olhos" for helping our customers win.

Podium engineers are passionate about empowering small businesses to thrive and succeed. 

At Podium, you’ll find a stimulating environment where Engineering, Sales and Customer Support work together to make the future a reality for our customers.  Our teams are made of engineers in Brazil and the US.  Our engineers are empowered to have a voice on the direction of our internal tools and a perspective on how we can improve them to have a huge impact on the business.

Joining our Internal Tools team means being at the forefront of helping small businesses win by building internal tools that our Go To Market team uses to help Podium customers be successful. With this dynamic team, you will get to work on a diverse set of products, develop features using 3rd party APIs and most importantly, leverage AI LLM technologies to add the power of AI to our internal tools! 

 If this sounds like you, apply now and help small businesses win.

Please note, this role is seated in Brazil and is not open to other geographies at this time.

 Requirements:

• 5+ years of professional software development experience with focus on backend development as this job is mainly backend work.
• 5+ years of coding experience with at least one modern language such as Python, Elixir, Ruby,  or Go with function-oriented design.
• Experience with front end development and web programming using React, TypeScript or JavaScript
• Experience working with Databases (Postgres), APIs and web infrastructure
• Evidence of exposure to OpenAI technologies or any LLM AI/ML emerging technologies
• Evidence of exposure to architectural patterns of a large, high-scale web application (e.g., well-designed APIs, high volume data pipelines, efficient algorithms)

What we hope you have:

• 5+ years of experience as a full-stack engineer on an Agile development team, in a hyper-growth SaaS setting
• Passion for learning, problem solving and mentoring your peers
• Courage to ask questions, deal with ambiguity, and flexibility to pivot with business priorities
• Strong experience with algorithms, data structures, and code
• Disciplined approach to testing and quality assurance
• Experience with web infrastructure and distributed systems
• Evidence of exposure to architectural patterns of a large, high-scale web application, such as well-designed APIs, high volume data pipelines, and efficient algorithms

BENEFITS

• Open and transparent culture
• Remote-first work for Engineering & Product
• Generous vacation time, plus Brazilian national holidays off
• Competitive salary, CLT contract
• Meal ticket
• Corporate Gympass membership
• Medical and odontologic assistance
• Growth and aggressive career plan
• Bi-annual swag drops with cool Podium gear and apparel

The Hospitality Manager is a member of the Hospitality Team and manages the Tock customer experience after implementation. You will provide customer-specific guidance and training for Tock customers on how to use the platform for their business. The Hospitality Manager will build and manage relationships through direct interaction with customers through emails, calls, messages, and virtual training sessions. Through ongoing training, Managers develop expertise in Tock's services and processes.

You express excellent communications skills, succeed in a fast- paced environment, and enjoys thinking creatively. As a Manager, you get to develop solutions for customers and identify trends in overall service delivery to produce the best possible customer experience.

Significant growth opportunity includes:

• Contribute to a culture enhancing customer experiences
• Provide ongoing self-service training tailored to the needs of each customer
• Provide feedback for the multi-channel support tools that support rapid service delivery execution and facilitate ease of use for customers

This is a full-time, remote role located in Hawaii, Oregon, or Washington. You will report directly to an Associate Director of Hospitality. You will work a schedule of Tuesday – Saturday, 2:30 p.m.– 11 p.m. Central Standard Time.

You'll Get To...

• Develop and facilitate customized virtual training sessions for customers based on individual needs
• Reproduce and troubleshoot software and data issues in test environments and by reviewing logs & queries
• Manage the escalation of incidents following established guidelines; ensure incidents are reported to management, and ensure each incident is formally documented for customers
• Maintain knowledge of Tock application, supported devices, third-party integrations and processes and communicate these with the customer
• Collect and share customer feedback with our teams and recommend creative solutions to improve the customer experience
• Create articles for Tock's external Help Center
• Provide regular two-way communication between the customer and Tock leaders, to provide team representation and set proper customer expectations
• Be the Tock's customer-facing contact, representing Tock's brand and setting proper customer expectations
• Collaborate with teams such as Account Management, Engineering, Design, Sales, and Marketing to ensure customer satisfaction

Who We're Looking For

• 1+ year of experience working in a remote customer support environment
• Experience achieving customer satisfaction
• At least 6 months working in a restaurant, hotel, or similar environment
• You are comfortable managing a wealth of information
• You can calmly lead escalated customer situations to resolution
• Support customers from multiple countries in a 24x7x365 environment
• Experience with web, voice, email, and instant messaging tools
• Experience with Salesforce and Google Analytics
• Bilingual in English and Spanish is preferred

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums
• Flexible paid time off
• 401k with employer match
• Paid parental leave
• Fertility and adoption benefits
• Education reimbursement
• Pretax commuter benefits
• Employee Assistance Program
• Charitable donation match
• 6 Global Employee Resource Groups (ERGs)

Cash Compensation Range: $50,000 - $65,000 USD

The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), all Tock employees are eligible to receive equity in the company as part of their total compensation.

Tock's Growth

• Fast Company's "Most Innovative Companies" in 2021
• Built In's "Best Places to Work" in 2020, 2021, 2022, 2023, and 2024
• Chicago Tribune's "Game Changer" Award for industry innovation
• Reached a global customer base of 30 countries operating in 200+ cities
• Processed over $1 billion in prepaid reservations
• Featured in: The New York Times, Bloomberg, GQ, Vice, Wired, Food & Wine, Eater, and more

About Tock and Squarespace

Tock empowers restaurants, bars, and wineries with the tools needed to build successful businesses and deliver exceptional experiences. With a robust reservation and table management platform, thousands of businesses all around the world use Tock to generate revenue, increase covers, and keep guests coming back. In 2021, Chicago-based Tock became a part of Squarespace (NYSE: SQSP), a design-driven platform helping entrepreneurs build brands and businesses online. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers.

Our Commitment

At Tock, we embrace and celebrate the diversity of both our customers and employees. We are committed to equal employment opportunities regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

#LI-Remote

Engineering Manager - Zero Trust Connectivity

Location: Austin, San Francisco, NYC, Champaign IL, Seattle, Atlanta, Washington DC or Remote US

About the team

The Zero Trust Connectivity team builds the hub that connects Cloudflare products such as Magic WAN, WARP, Cloudflare Tunnels, Gateway and more. Powering this hub is a set of Rust-based services operating in all of Cloudflare’s data-centers. These services leverage Cloudflare’s incredible infrastructure, routing all of Cloudflare One traffic end-to-end in a safe, performant, and secure manner.

We are a team of engineers who obsess over building reliable services which leverage Cloudflare’s unique architecture and global network footprint.

You can read more about what we work on here:

• https://blog.cloudflare.com/introducing-cloudflare-one/
• https://blog.cloudflare.com/from-ip-packets-to-http-the-many-faces-of-our-oxy-framework/

About the role

The Cloudflare One vision connects Zero Trust products with networking-as-a-service products to build and operate secure, reliable, and fast networks at scale. Cloudflare’s network underpins mission-critical infrastructure, always-on applications, small businesses, and everything in between. Our customers rely won the performance, security, reliability, and visibility provided by our network to power their business. 

We’re looking for a hands-on Engineering Manager to help lead and grow a team to build the hub that connects Cloudflare One and Zero Trust products such as Magic WAN, WARP, Cloudflare Tunnels and Gateway. You’ll lead a team of capable engineers across US and Europe to deliver new product functionality while building a system that is reliable and scalable. You will work with various Network Services and Zero Trust teams across Cloudflare to deliver a cohesive customer experience.

Examples of desirable skills, knowledge and experience

• 3+ years of experience leading and growing software engineering teams working on products from early stage through scale.
• Strong technical background Layer 3 and Layer 4 networking.
• Technical experience with Linux networking and Rust a bonus.
• Excel at planning, creating teams and overseeing execution to meet commitments and deliver with predictability.
• Demonstrate a track record of managing a team including hiring, onboarding, and professional development. You inspire your team to reach higher. You’re as good as explaining “why” as you are “how”.
• Experience implementing tools, process, internal instrumentation, methodologies and resolving blockages.
• Comfortable managing teams/projects in multiple locations and time zones, with tight deadlines and short release cycles.
• Focus on clarity in written and verbal communication

Compensation

Compensation may be adjusted depending on work location.

• For Colorado-based hires and Washington hires: Estimated annual salary of $180,000 - $233,000
• For New York City-based and California (excluding Bay Area): Estimated annual salary of $215,000 - $261,000
• For Bay Area-based hires: Estimated annual salary of $230,000 - $275,000

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

Acuity Scheduling's mission is to help appointment-based businesses start and grow their service by allowing clients to directly schedule appointments, removing administrative burden and giving our users more time to focus on what they love doing. We are a distinct brand and platform within the Squarespace suite of products.

We are looking for a Senior Backend Software Engineer for our Growth team. Growth specializes in enhancing the user experience for prospective users, focusing on marketing and activation projects to support our mission that Acuity is the best scheduling platform for their business.

You will report to our Engineering Team Manager and have the option to work onsite, hybrid, or fully remote. Acuity is headquartered in New York City.

You'll Get To…

• Develop new features for Acuity Scheduling, a PHP and React application, with a focus on backend or full-stack contributions
• Write server-side production code for our high-volume, available applications, develop rapid prototypes for new features, and guide our technical designs forward
• Scale and improve the performance of the application and database
• Collaborate with other engineers, product, design, analytics, research, and customer operations to understand why we build the features we do
• Practice and be a mentor for disciplined software engineering (e.g. automated testing, code reviews, and writing elegant, readable code)

Who We're Looking For

• 5+ years of software development experience in PHP, or Java, Python, Go or another object-oriented language, with exposure to large-scale web applications.
• A solid foundation in computer science, with competencies in data structures, algorithms, and software design practices.
• A sincere commitment to creating readable code and an understanding of database schema design, caching, and scalability.
• A desire to lead projects and solve challenges with an open mind for learning.
• A degree in Computer Science or related or equivalent industry experience.
• Experience in frontend development using React or a comparable JavaScript framework is preferred, but not required.

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums
• Fertility and adoption benefits
• Access to supplemental insurance plans for additional coverage
• Headspace mindfulness app subscription
• Retirement benefits with employer match
• Flexible paid time off
• 12 to 20 weeks of paid family leave
• Equity plan for all employees
• Pretax commuter benefit
• Education reimbursement
• Employee donation match to community organizations
• 6 Global Employee Resource Groups (ERGs)
• Dog-friendly workplace
• Free lunch and snacks
• Private rooftop

Cash Compensation Range: $118,000 - $198,000 USD

The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), all Squarespace employees are eligible to receive equity in the company as part of their total compensation.

About Squarespace

Squarespace (NYSE: SQSP) is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospitality business management via Tock. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

#LI-Hybrid

About the Company

Gemini is a global crypto and Web3 platform founded by Tyler Winklevoss and Cameron Winklevoss in 2014. Gemini offers a wide range of crypto products and services for individuals and institutions in over 70 countries.

Crypto is about giving you greater choice, independence, and opportunity. We are here to help you on your journey. We build crypto products that are simple, elegant, and secure. Whether you are an individual or an institution, we help you buy, sell, and store your bitcoin and cryptocurrency. 

At Gemini, our mission is to unlock the next era of financial, creative, and personal freedom.

In the United States, we have a flexible hybrid work policy for employees who live within 30 miles of our office headquartered in New York City and our office in Seattle. Employees within the New York and Seattle metropolitan areas are expected to work from the designated office twice a week, unless there is a job-specific requirement to be in the office every workday. Employees outside of these areas are considered part of our remote-first workforce. We believe our hybrid approach for those near our NYC and Seattle offices increases productivity through more in-person collaboration where possible.

The Department: Onchain

The Role: Staff Software Engineer, Smart Contracts

Gemini believes onchain is the way to revolutionize money, finance, and realize the vision of the decentralized web. In this role, you'll be one of the founding members of the team building the secure foundation for Gemini's onchain products and ecosystem. You'll focus on building account abstraction infrastructure that enables our users to seamlessly transact onchain. This role will also be pushing the frontier, abstracting away multi-chain complexity and building new experiences powered by smart contracts.

Responsibilities:

• Design, implement, and deploy smart contracts that build out functionality and modules for our smart account wallet using Solidity.
• Collaborate with ecosystem partners to integrate and align our smart contract modules with broader industry standards and practices.
• Establish frameworks, processes, and tools to ensure the security and reliability of smart contracts.
• Work closely with engineers, designers, product managers and senior leadership to turn our product and technical vision into clear, actionable plans.

Minimum Qualifications:

• 4+ years of experience in building and deploying production-grade smart contracts.
• Experience with the full lifecycle of smart contract development, from design to deployment, including conducting security audits.
• Proficiency with developer tools such as Truffle, Ganache, Hardhat or Foundry.
• A passion for creating secure, user-friendly decentralized applications.
• Experience with layer 2 networks and cross-chain interoperability.

Preferred Qualifications:

• Experience working with smart wallets built on top of ERC-4337 and leveraging ERC-7579 modules.
• Experience with front-end technologies like React and web3 libraries like viem and permissionless.js.
• Active involvement in EIP discussions (and possibly having proposed your own).
• Contributions to open-source projects.
• Experience working in a rapidly growing company and collaborating effectively with remote teams.
• Experience with Rust and the Solana/SVM ecosystem as well.

• Competitive starting salary
• A discretionary annual bonus
• Long-term incentive in the form of a new hire equity grant
• Comprehensive health plans
• 401K with company matching
• Paid Parental Leave
• Flexible time off

Salary Range: The base salary range for this role is between $172,000 - $215,000 in the State of New York, the State of California and the State of Washington. This range is not inclusive of our discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.

At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.

About the team

The Zero Trust Connectivity team builds the hub that connects Cloudflare One and Zero Trust products such as Magic WAN, WARP, Cloudflare Tunnels and Gateway. Powering this hub is a set of Rust-based services operating on every one of the data-centers that Cloudflare runs. These services route all of Cloudflare One traffic end to end. By leveraging Cloudflare’s incredible infrastructure and programming languages such as Rust, this critical service is safe, performant and secure.

We are a team of engineers who obsess over building reliable services which leverage Cloudflare’s unique architecture and global network footprint.

You can read more about what we work on here:

• https://blog.cloudflare.com/introducing-cloudflare-one/
• https://blog.cloudflare.com/from-ip-packets-to-http-the-many-faces-of-our-oxy-framework/

About the role

As a software engineer on the Zero Trust Connectivity team, you will contribute across a wide range of technologies and systems to deliver new solutions that connect Cloudflare One products together. You will build connectivity in a user-space service that can identify and route flows across our global network. This work requires close collaboration with other teams while leveraging powerful frameworks and libraries that power many Cloudflare products. Our technology stack includes Rust, Docker, Linux networking, Clickhouse, SaltStack and Prometheus. We're looking for determined, curious, empathetic engineers to join our team!

Desirable skills, knowledge, and experience

• Programming experience in Rust
• Familiar with Layer 3 and Layer 4 Networking
• Systems-level programming experience in Linux
• Experience building large-scale, reliable, highly distributed systems
• Attention to detail and ability to solve complex customer problems
• Own solutions end-to-end and driving the design, development, and deployment process
• Able to work across teams and level common, sustainable solutions
• Creative, open-minded, collaborative problem solver
• Focus on clarity in written and verbal communication
  
  

Compensation

Compensation may be adjusted depending on work location. There are multiple levels open on the team, both mid & senior level.

Senior Level (4)

• For Bay Area-based hires: Estimated annual salary of $196,000 - $240,000
• For New York City, Washington, and California (excluding Bay Area) based hires: Estimated annual salary of $187,000 - $229,000.
• For Colorado-basedhires: Estimated annual salary of $168,000 - $206,000.

Mid Level (3)

• For Bay Area-based hires: Estimated annual salary of $162,000 - $198,000
• For New York City, Washington, and California (excluding Bay Area) based hires: Estimated annual salary of $154,000 - $188,000
• For Colorado-based hires: Estimated annual salary of $137,000 - $167,000

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

About the team

Cloudflare is redefining the way networks are run at scale. Our Network Services product suite puts the connectivity, scale, and performance of Cloudflare’s global network in front of customers’ network infrastructure and private networks, providing a single pane of glass for network connectivity, visibility, and operating network functions like DoS mitigation, Next-Gen Firewall, IDS/IPS, WAN optimization, and more. We are a team of engineers and product managers who obsess over quickly building products that solve real customer problems using innovative technologies and techniques which leverage Cloudflare’s unique architecture and global network footprint.

About the role

We are hiring engineers of all experience levels across many of our teams. Some of the things our teams work on include:

• A Linux kernel-based networking dataplane which ingests and forwards traffic from some of the largest networks in the world
• A userspace networking service which acts as a hub between our Network Services and Zero Trust systems, enabling every customer to access every product
• Network software running on a hardware appliance that provides zero touch connectivity to the Cloudflare network and SD-WAN functions
• Next-generation firewall functions implemented across Linux netfilter, eBPF, and userspace packet processing
• Flow and log collection, correlation, and analytics systems to provide customers with unparalleled visibility into their own networks
• Control plane systems which allow customers to simply express complex network configurations
  
  

As a Software Engineer on our team, you will work across a wide range of technologies and systems to deliver new features, improve performance, and increase the scalability of our Network Services products. You’ll build, deploy, and operate your team’s systems on top of one of the largest edge networks in the world. You’ll partner with some of the best engineers and product managers to solve big problems that have a meaningful impact in the lives of our customers and users.

We’re looking for curious, empathetic engineers who are excited to join us in changing the way networking is done!

Examples of desirable skills, knowledge, and experience

• Experience building and shipping large-scale, reliable, highly distributed systems
• Systems-level programming experience, especially in Rust and/or Go
• Expertise in L2, L3, and/or L4 networking protocols
• Experience building on top of Linux kernel networking primitives – netfilter, nftables, eBPF, tc, network namespaces, etc
• Experience designing and integrating RESTful APIs and backend systems
• Experience with large-scale distributed data pipelines, from data structuring to efficient querying to data analysis
• Excellent debugging and optimization skills
• Attention to detail and ability to solve complex customer problems
• Own solutions end-to-end and driving the design, development, and deployment process
• Able to work across teams and level common, sustainable solutions
• Creative, open-minded, collaborative problem solver
• Focus on clarity in written and verbal communication

Compensation

Compensation may be adjusted depending on work location. There are multiple levels open on the team, both mid & senior level.

Senior Level (4)

• For Bay Area-based hires: Estimated annual salary of $196,000 - $240,000
• For New York City, Washington, and California (excluding Bay Area) based hires: Estimated annual salary of $187,000 - $229,000.
• For Colorado-basedhires: Estimated annual salary of $168,000 - $206,000.

Mid Level (3)

• For Bay Area-based hires: Estimated annual salary of $162,000 - $198,000
• For New York City, Washington, and California (excluding Bay Area) based hires: Estimated annual salary of $154,000 - $188,000
• For Colorado-based hires: Estimated annual salary of $137,000 - $167,000

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave