At Squarespace, Customer Operations empowers users to give voice to their ideas and make it easy for them when they need help. Our team runs 24/7 with about 400 people between New York, Dublin, Portland and a remote workforce. Customer Support Associates are on the front lines working with our customers every day to ensure that issues with their accounts are resolved promptly. You will use your system knowledge and commitment to delivering an exceptional customer experience to solve problems for our users but advocate for our brand.

This remote role reports to a Customer Support Team Lead in Dublin Ireland. Your first two weeks at Squarespace will include mandatory virtual training from September 02 through September 13, 2024. You must have both spoken and written fluency in English and German.

You'll Get To…

• Respond to customer-submitted live chats and emails in a timely manner
• Queue-based, typing work will account for approximately 90% of the role.
• Live Chat is our primary channel of support in this role.
• Troubleshoot and guide customers through questions and issues with their Account, Billing, Domain, or other transactional inquiries
• Independently meet targets across Quality, Productivity and Customer Satisfaction, in email and live chat.
• Stay up to date on new product features and improvements
• Identify isolated customer experiences and escalate important issues.

Who We're Looking For

• Open availability to work a 40 hour work week that spans weekends and holidays as our customers need us.
• Bilingual fluency in English and German
• 1+ years customer-facing experience required in a similar role (retail, hospitality, online support).
• Expertise with written communication and the ability to spot spelling and grammar errors.
• Proficiency with decoding conversations, identifying the cause, and aligning on end goals.
• Capability of prioritizing competing requests.
• Familiarity with the Squarespace platform.
• Consistent and dependable WiFi and a personal workspace that allows you to be free from distraction and fully customer focused

Benefits & Perks

• Health insurance with 100% covered premiums for you and your dependent children
• Fertility and adoption benefits
• Headspace mindfulness app subscription
• Retirement benefits with employer match
• Flexible paid time off
• Up to 20 weeks of paid family leave
• Equity plan for all employees
• Commuter benefit in the form of reduced tax
• Education reimbursement
• Employee donation match to community organizations
• 6 Global Employee Resource Groups (ERGs)
• Free lunch and snacks
• Close proximity to cultural landmarks such as Dublin Castle and St. Patrick's Cathedral

About Squarespace

Squarespace (NYSE: SQSP) is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospitality business management via Tock. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

#LI-Remote #LI-BW1

The Role

Podium is seeking a full stack software engineer based in Brazil, eager to make a significant impact. We like to say we have "Sangue nos olhos" for helping our customers win. Podium engineers are passionate about empowering small businesses to thrive and succeed. At Podium, you’ll find a stimulating environment where Engineering, Product and Design work together to make the future a reality for our customers.  Our teams are made of engineers in Brazil and the US.  Our engineers are empowered to have a voice on the direction of the product and a perspective on how we can improve it.  

Join our internal Platform team where you'll play a pivotal role in optimizing our development lifecycle. Our team is dedicated to enhancing core services through API gateways, leveraging best practices and patterns to streamline processes. You'll have the opportunity to contribute to internal tooling and libraries, ensuring seamless integration with our CI/CD pipelines. You’ll also help with enforcing quality guidelines and maintain some aspects of our infrastructure such as cloud-based developer environments.

If this sounds like you, apply now and help small businesses win.

Please note, this role is seated in Brazil and is not open to other geographies at this time.

Requirements:

• 3+ years of professional software development experience
• 3+ years of coding experience with at least one modern language such as Javascript, Elixir, Go, Ruby, or Rust, with function-oriented design
• Experience with web infrastructure and distributed systems
• Evidence of exposure to architectural patterns of a large, high-scale web application (e.g., well-designed APIs, high volume data pipelines, efficient algorithms)

What we hope you have:

• 3+ years of experience as a full-stack engineer on an Agile development team, in a hyper-growth SaaS setting
• Experience working with component libraries and/or building a component library from the ground up.
• Passion for mentoring your peers and problem-solving
• Strong experience with algorithms, data structures, and code
• Disciplined approach to testing and quality assurance
• Experience with web infrastructure and distributed systems
• Evidence of exposure to architectural patterns of a large, high-scale web application, such as well-designed APIs, high volume data pipelines, and efficient algorithms
• Experience with cloud-based platforms such as AWS, GCP, Kubernetes, Docker, GitLab CI

BENEFITS

• Open and transparent culture
• Remote-first work for Engineering & Product
• Generous vacation time, plus Brazilian national holidays off
• Competitive salary, CLT contract
• Meal ticket
• Corporate Gympass membership
• Medical and odontologic assistance
• Growth and aggressive career plan
• Bi-annual swag drops with cool Podium gear and apparel

Available Locations: Austin, Texas | Lisbon, Portugal | London, UK

About the Department

Emerging Technologies & Incubation (ETI) is where new and bold products are built and released within Cloudflare. Rather than being constrained by the structures which make Cloudflare a massively successful business, we are able to leverage them to deliver entirely new tools and products to our customers. Cloudflare’s edge and network make it possible to solve problems at massive scale and efficiency which would be impossible for almost any other organization.

What you'll do

The Durable Objects (DO) team is responsible for DO, Cloudflare's distributed coordination API with strongly consistent storage. In this role, you will work with a top-notch engineering team to expand Cloudflare's capabilities by ensuring continual reliability, maintaining best-in-class performance, and implementing new features and functionality. You will own your code from inception to release, delivering solutions at all layers of the software stack to empower Cloudflare customers. On any given day, you might write a design document that outlines how you plan to solve a specific problem, modify how R2 Storage processes requests, or fix a bug in how our user experience renders. You can expect to interact with a variety of languages and technologies including, but not limited to JavaScript, Typescript, Rust, and C++.

Examples of desirable skills, knowledge and experience

• 10+ years experience working with distributed systems or developing on cloud platforms.
• An operational mindset - we don't just write code, we also own it in production
• Solid understanding of computer science fundamentals including data structures, algorithms, and object-oriented or functional design.
• Deep knowledge of at least one systems programming language such as C/C++ or Rust
• Experience in designing and architecting large-scale distributed systems
• Experience working with cloud platforms, especially serverless platforms
• Experience being in a technical leader or operating in a team lead role

Bonus Points

• Previous experience working on database internals such as a SQL query planner. 
• Deep understanding of the web and technologies such as web browsers, HTTP, JavaScript and WebAssembly.
• Experience working in low-latency real time environments such as game streaming, game engine architecture, high frequency trading, payment systems.
• Experience debugging, optimizing and identifying failure modes in a large-scale Linux-based distributed system.

The Workforce Solutions team contributes to Squarespace’s mission of empowering people with creative ideas to succeed by helping the Customer Operations Team provide around-the-clock support. Ensuring that our Agents are scheduled to provide the right information at the right time is critical to Squarespace's success. 

As an individual contributor on the Support Operations team, you serve as an analytics expert to monitor the health of our operations. You will schedule our global resources, manage the intra-day volume workload on a real-time basis, and provide accurate reporting to our stakeholders. You’ll also provide subject matter expertise for Aspect tools and software, as Squarespace continues to grow.

This position is remote in the United States and reports in through the Manager of Workforce Solutions in Dublin, Ireland.

You’ll Get To...

• Be the primary contact in supporting our internal Acuity and Customer Success teams and manage the relationship between WFS and team leadership
• Identify trends in data and develop recommendations for operational improvements within Customer Support to improve efficiency and the customer experience
• Design reports for evaluating performance for a variety of Customer Support teams and programs
• Create compelling stories through data to influence decisions while working with multiple partners, including Customer Support Managers and Directors
• Help design and monitor ETLs to consolidate data into reliable datasets for analysis
• Work with our external partners and their WFM team to monitor Intra-Day performance and recommend the reallocation of available resources across channels
• Monitor and report the attendance for all external contractors, ensuring that exceptions or absences have been recorded in Assembled
• Identify factors contributing to increased workload such as increased volume or AHT and work with leadership to identify causes to bring the workload back into alignment with the forecasts
• Monitor real-time schedule adherence of our external partners and works with the Operations team to resolve adherence issues and ensure staffing to requirements.
• Create daily performance reports reflecting channel health using in-house designed tools to promote queue awareness, and data literacy.
• Deliver weekly over/under staffing reports on Intraday Performance (IDP) and analyze data to address operational challenges and trends
• Contribute to the development of operational policies and documentation of Workforce Solutions processes

Who We’re Looking For...

• 5+ years experience routing real-time contact center operations in a command center environment, including experience with external partners
• 3+ years of experience using a workforce management tool
• Experience analyzing statistical data/trends and recommending quick applicable steps
• Advanced proficiency in Excel / Google Sheets
• Experience with database design and creating front-end solutions for reporting and data distribution
• Comfortable diving into data to find trends and identify areas for improvement
• Ability to devise creative solutions in a collaborative environment
• Experience with Zendesk and Google Cloud Platform
• Exposure to at least one high-level programming language such as SQL, Python, R or SAS

Benefits & Perks

Cash Compensation Range: $53,500 - $96,500 USD

The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), all Squarespace employees are eligible to receive equity in the company as part of their total compensation.

About Squarespace

Squarespace (NYSE: SQSP) is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospitality business management via Tock. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers.

Our Commitment 

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customer base, but we also strive for the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

#LI-Remote #LI-BW1

At Squarespace, Customer Operations empowers users to give voice to their ideas and make it easy for them when they need help. Our team runs 24/7 with about 400 people between New York, Dublin, Portland and a remote workforce. Customer Support Associates are on the front lines working with our customers every day to ensure that issues with their accounts are resolved promptly. You will use your system knowledge and commitment to delivering an exceptional customer experience to solve problems for our users but advocate for our brand.

This remote role reports to a Customer Support Team Lead in Dublin Ireland. Your first two weeks at Squarespace will include mandatory virtual training from September 02 through September 13, 2024. You must speak and write fluently in both French and English.

You'll Get To…

• Respond to customer-submitted live chats and emails in a timely manner
• Queue-based, typing work will account for approximately 90% of the role.
• Live Chat is our primary channel of support in this role.
• Troubleshoot and guide customers through questions and issues with their Account, Billing, Domain, or other transactional inquiries
• Independently meet targets across Quality, Productivity and Customer Satisfaction, in email and live chat.
• Stay up to date on new product features and improvements
• Identify isolated customer experiences and escalate important issues.

Who We're Looking For

• Open availability to work a 40 hour work week that spans weekends and holidays as our customers need us.
• Bilingual fluency in English and French
• 1+ years customer-facing experience required in a similar role (retail, hospitality, online support).
• Expertise with written communication and the ability to spot spelling and grammar errors.
• Proficiency with decoding conversations, identifying the cause, and aligning on end goals.
• Capability of prioritizing competing requests.
• Familiarity with the Squarespace platform.
• Consistent and dependable WiFi and a personal workspace that allows you to be free from distraction and fully customer focused

Benefits & Perks

• Health insurance with 100% covered premiums for you and your dependent children
• Fertility and adoption benefits
• Headspace mindfulness app subscription
• Retirement benefits with employer match
• Flexible paid time off
• Up to 20 weeks of paid family leave
• Equity plan for all employees
• Commuter benefit in the form of reduced tax
• Education reimbursement
• Employee donation match to community organizations
• 6 Global Employee Resource Groups (ERGs)
• Free lunch and snacks
• Close proximity to cultural landmarks such as Dublin Castle and St. Patrick's Cathedral

About Squarespace

Squarespace (NYSE: SQSP) is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospitality business management via Tock. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

#LI-Remote #LI-BW1

Available Locations: Austin, TX

About the Department

Cloudflare’s Engineering Team builds and runs the software that handlestrillions of requests per month We also build and run the internal tools that builds and runs our software. The Engineering Team is split into two groups: one handles product development and the other handles operations. Product development covers both new features and functionality and scaling our existing software to meet the challenges of a massively growing customer base. The operations team handles one of the world’s largest networks with data centers in 150+ cities worldwide.

What you'll do

Come be part of the founding team and work with a group of passionate, talented engineers that will be creating innovative products. The amount of requests being processed is massive and we utilize all the latest technology to ensure its scalability and availability. 

Examples of desirable skills, knowledge and experience

• Experience working with large scale C/C++ projects
• Experience working on, and deploying, large scale systems in Go, Java, or other high performance languages
• Good Linux systems knowledge
• Experience (and love) for debugging to ensure the system works in all cases
• Strong systems level programming skills
• Excited by the idea of optimizing complex solutions to general problems that all websites face
• Experience with a continuous integration work flow and using source control (we use git) 

Bonus Points

• Experience with Lua, Rust or Go (or a strong desire to learn)
• Experience with Javascript or Typescript
• Experience with a web server / reverse proxy system (NGINX, Apache, Varnish)

Compensation

Compensation may be adjusted depending on work location. For Colorado-based hires: Estimated annual salary of $137,000 - $167,000.

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

Tock is looking for a Sales Operations Analyst to help support our Sales Team. You will work with your manager to develop and track revenue forecasting, team performance, and Key Performance Indicators to promote visibility across the organization. You have skills and interest in: data management, reporting, forecasting, and sales KPI management.

You will report directly to the Director of Sales Operations and may work remotely.

You'll Get To...

• Manage daily, weekly, monthly, and quarterly reports and KPIs inside and outside of the CRM.
• Collaborate with teams across the organization to keep all processes flowing.
• Analyze the data to provide impactful visualization and dashboards to ensure complex data are understood to give the sales team the output needed to plan outreach.
• Provide ongoing evaluation and reporting, identify gaps in process and recommend solutions.
• Support sales, marketing, and sales training teams with regards to ongoing CRM support, training, metrics, etc.
• Help to standardize processes, provide insights, and document business processes
• Provide work drivers based off market, competitor, experiences, and more. Work directly with Sales Leadership to align these work drivers with current strategy based on each market.
• Work directly with your manager to review the Sales Pipeline and enrich the data.
• You will help the Sales Team target Leads and Opportunities to grow the business.
• Work directly with the Sales Team to provide reliable data to help them manage their individual pipelines
• Identify opportunities to level-up sales engagement activities through utilization of our tech stack.
• Work with your manager to be co-administrator of Outreach.ai and provide insight to maximize Return on investment
• Report on Lead Handoff scoring, Demo scoring, Lead conversion, and Win Rate to reveal trends and help the team to grow their skills.
• Provide this data to Sales Leaders so they can improve results

Who We're Looking For

• Sales Data Analyst experience in a SaaS or e-commerce environment
• 1+ years experience using Salesforce CRM
• Experience with Rattle, Chili Piper, Business Intelligence tools and Outreach.io
• Background in automating data capture and presenting visual insights around data
• Experience with governance and production of reports, dashboards, and data integrity
• Expert-level understanding of Google Sheets, Excel (can perform complex functions) and similar tools
• Work experience maintaining a CRM system, and designing sales strategies.
• Understanding of sales administration processes, sales forecasting process, and CRM data
• Comfortable with measuring, interpreting, and making real-time decisions based on large volumes of sales and marketing performance data.

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums
• Flexible paid time off
• 401k with employer match
• Paid parental leave
• Fertility and adoption benefits
• Education reimbursement
• Pretax commuter benefits
• Employee Assistance Program
• Charitable donation match
• 6 Global Employee Resource Groups (ERGs)

Cash Compensation Range: $49,500 - $79,350 USD

The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), all Tock employees are eligible to receive equity in the company as part of their total compensation

Tock's Growth

• Fast Company's "Most Innovative Companies" in 2021
• Built In's "Best Places to Work" in 2020, 2021, 2022, 2023, and 2024
• Chicago Tribune's "Game Changer" Award for industry innovation
• Reached a global customer base of 30 countries operating in 200+ cities
• Processed over $1 billion in prepaid reservations
• Featured in: The New York Times, Bloomberg, GQ, Vice, Wired, Food & Wine, Eater, and more

About Tock and Squarespace

Tock empowers restaurants, bars, and wineries with the tools needed to build successful businesses and deliver exceptional experiences. With a robust reservation and table management platform, thousands of businesses all around the world use Tock to generate revenue, increase covers, and keep guests coming back. In 2021, Chicago-based Tock became a part of Squarespace (NYSE: SQSP), a design-driven platform helping entrepreneurs build brands and businesses online. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers.

Our Commitment

At Tock, we embrace and celebrate the diversity of both our customers and employees. We are committed to equal employment opportunities regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

#LI-Remote

Acuity Scheduling allows businesses to offer online booking and effortlessly manage their appointments. We are a market leader, serving more than 250,000 businesses of all sizes and handling tens of millions of appointments each year. Our mission is to help businesses and individuals get the most out of their time.

We are looking for an empathetic human in search of a customer-centric career working remotely to support our customer's needs. We are a connected, collaborative, unique remote team where you can show up as your authentic self while helping entrepreneurs and small business owners succeed. Our Customer Operations cornerstone philosophy is to be thoughtful, caring and efficient in supporting customers.

This remote role reports to a Customer Support Team Lead. You will begin on Monday September 16, 2024.

We are looking for candidates located in Arizona, New Mexico, Oregon or Utah only.

All shifts are based on how and when our customers contact us for assistance.

You'll Get To…

• Engage with our customers through live chat and email in a thoughtful, caring and efficient manner
• Troubleshoot straightforward and complex customer issues
• Keep up-to-date on new product features and improvements
• Collaborate with teammates to learn and improve ways of working to help each other and our customers
• Consistently achieve set targets for pace and quality in live chat and email
• Identify system issues and communicate with our Product Operations team
• Identify non-standard customer experiences and escalate issues

Who We're Looking For

• Must be available for a consistent daily shift for a schedule of 40 hours a week, with weekend and holiday coverage when our customers need us
• To be eligible for this role you will need to live in one of the following states: Arizona, New Mexico, Oregon or Utah
• Experience with dynamic writing skills with strengths in grammar and spelling
• Strong reading comprehension to help identify the cause of a problem
• Comfortable working in a independently and collaboratively in a remote role
• Capable managing ambiguity and adapting to change
• Previous customer support experience a bonus
• A quiet, distraction-free work space within a dedicated room. This room will need a door that you can shut, an ergonomic chair and a desk
• Uninterrupted, reliable network connection

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums
• Health Savings Account with Squarespace funding
• Fertility and adoption benefits
• Supplemental Insurance plans
• Headspace mindfulness app subscription
• Retirement benefits with employer match
• Flexible paid time off
• Up to 20 weeks of paid family leave
• Equity plan for all employees
• $100 per month remote Stipend
• Access to supplemental insurance plans for additional coverage
• Education reimbursement
• Employee donation match to community organizations
• 6 Global Employee Resource Groups (ERGs)

Cash Compensation Range: $23.08 USD per hour

The hourly rate for this position will vary based on job-related criteria including relevant skills, qualifications, experience, and location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), all Squarespace employees are eligible to receive equity in the company as part of their total compensation.

About Squarespace

Squarespace (NYSE: SQSP) is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospitality business management via Tock. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

#LI-Remote #LI-BW1

We are looking for a Senior Software Engineer with a focus on backend or full-stack contributions. You will work within our Acuity Scheduling organization, a distinct brand and platform within the Squarespace suite of products helping appointment-based businesses automate their client bookings, cancellations, reminders, and payments with flexible scheduling software.

You will report to an Engineering Team Manager and have the option to work onsite, hybrid, or fully remote (U.S. only). Acuity Scheduling is headquartered in New York City.

You'll Get To…

• Develop new features for Acuity Scheduling, a PHP and React application, with a focus on backend or full-stack contributions
• Write server-side production code for our high-volume, available applications, develop rapid prototypes for new features, and guide our technical designs forward
• Scale and improve the performance of the application and database
• Collaborate with other engineers, product, design, analytics, and customer operations to understand why we build the features we do
• Practice and be a mentor for disciplined software engineering (e.g. automated testing, code reviews, and writing elegant, readable code)

Who We're Looking For

• 5+ years of large-scale software development experience in PHP, Java, Python, Go or another object-oriented language.
• A solid foundation in computer science, with competencies in data structures, algorithms, and software design practices.
• A sincere commitment to creating readable code and an understanding of database schema design, caching, and scalability.
• A degree in Computer Science or related or equivalent industry experience.
• Experience in frontend development using React or a comparable JavaScript framework is preferred, but not required.

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums
• Fertility and adoption benefits
• Access to supplemental insurance plans for additional coverage
• Headspace mindfulness app subscription
• Retirement benefits with employer match
• Flexible paid time off
• 12 to 20 weeks of paid family leave
• Equity plan for all employees
• Pretax commuter benefit
• Education reimbursement
• Employee donation match to community organizations
• 6 Global Employee Resource Groups (ERGs)
• Dog-friendly workplace
• Free lunch and snacks
• Private rooftop

Cash Compensation Range: $118,000 - $198,000 USD

The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), all Squarespace employees are eligible to receive equity in the company as part of their total compensation.

About Squarespace

Squarespace (NYSE: SQSP) is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospitality business management via Tock. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

#LI-remote #LI-JP3

Available Locations: Austin, TX | New York, NY | San Francisco, CA | Washington DC

About the Role

Cloudflare is building a brand new way of running globally distributed compute for both CPU and GPU workloads, and we need a strong Systems Engineer well-versed in Linux systems and network programming to join this effort. Our edge network spans the world and lets us treat the entire network as a compute resource to build ultra-low latency applications. This is the core of how we ship great new products every year — and this team is taking this way of building, and growing it into a platform of its own with both internal and external use cases.

This team works on some of the most challenging compute problems at Cloudflare — secure sandboxing of GPU and AI workloads, high throughput network data plane where every millisecond counts, distributed routing control plane.

Skills & Technologies

We are looking for engineers with battle-tested experience in Linux systems and network programming. Come help build something new and transformative for the company that nearly 20% of the internet already depends on.

Here are the technologies and problems we face today

• Machine level virtualization and security with Firecracker, gVisor and QEMU
• Machine level scheduling and process management with containerd, cgroups, and KVM - memory sharing, CPU throttling, etc
• Networking and routing in Linux
• High level of proficiency with Linux is a must
• Strong familiarity with Golang or the ability to acquire it quickly
• Experience with eBPF is valuable
• Experience with Rust (Firecracker & rust-vmm) valuable but not necessary
• Inner-datacenter scheduling with HashiCorp Nomad

If all or most of this sounds interesting to you, and you're ready to build and be challenged with a great team working on new platforms, please apply.

Compensation

Compensation may be adjusted depending on work location.

• For Colorado-based hires: Estimated annual salary of $137,000- $167,000.
• For New York City, Washington, and California (excluding Bay Area) based hires: Estimated annual salary of $154,000 - $188,000
• For Bay Area-based hires: Estimated annual salary of $162,000- $198,000

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

About the Department

Emerging Technologies & Incubation (ETI) is where new and bold products are built and released within Cloudflare. Rather than being constrained by the structures which make Cloudflare a massively successful business, we are able to leverage them to deliver entirely new tools and products to our customers. Cloudflare’s edge and network make it possible to solve problems at massive scale and efficiency which would be impossible for almost any other organization.

What you'll do

We are looking for an Engineering Manager to join Cloudflare, in charge of a new project. You will lead a team of passionate, talented engineers that are building the systems that decentralize applications deployed on millions of sites. You will play an active part in shaping the product and team that will build core infrastructure. You will make sure our company hits our ambitious engineering goals.  You will change the way people build applications.

You bring a passion for meeting business needs by building technical, innovative solutions. You excel to understand how big-picture goals inform technical details. You thrive in a fast-paced iterative engineering environment and have experience in delivering scalable distributed systems. Most importantly, you have a track record of having past teams respect you as both a technical leader and manager.

Examples of desirable skills, knowledge and experience

• Experience leading a team
• Comfortable leading and hiring a team that builds the backend bits and frontend widgets
• Excel at planning, creating teams and overseeing execution to meet commitments and deliver with predictability
• Comfortable building developer-loved APIs that scale
• Demonstrate a track record of leading a team including hiring, on-boarding, and professional development. You inspire your team to reach higher. You’re as good as explaining “why” as you are “how”
• Experience implementing tools, process, internal instrumentation, methodologies and resolving blockages
• Comfortable managing teams/projections with tight deadlines and short release cycles

Bonus Points

• Experience building massive distributed systems
• Experience leading teams using any of the following: modern JavaScript, C++, Web Assembly. Rust or Go 

About the Company

Gemini is a global crypto and Web3 platform founded by Tyler Winklevoss and Cameron Winklevoss in 2014. Gemini offers a wide range of crypto products and services for individuals and institutions in over 70 countries.

Crypto is about giving you greater choice, independence, and opportunity. We are here to help you on your journey. We build crypto products that are simple, elegant, and secure. Whether you are an individual or an institution, we help you buy, sell, and store your bitcoin and cryptocurrency. 

At Gemini, our mission is to unlock the next era of financial, creative, and personal freedom.

In the United States, we have a flexible hybrid work policy for employees who live within 30 miles of our office headquartered in New York City and our office in Seattle. Employees within the New York and Seattle metropolitan areas are expected to work from the designated office twice a week, unless there is a job-specific requirement to be in the office every workday. Employees outside of these areas are considered part of our remote-first workforce. We believe our hybrid approach for those near our NYC and Seattle offices increases productivity through more in-person collaboration where possible.

The Department: Crypto Core

The Role: Staff Software Engineer (Applied Cryptography)

Security of customers’ digital assets and personal information held with Gemini is our first and foremost priority. Gemini’s Signing team develops and maintains software for the purpose of working with Gemini customers’ digital assets. To directly support our cryptographic software, hardware, and trusted execution environments, this work includes developing and managing cryptographic security tools and libraries and building new tools to help customers securely interact with various blockchains.

In our work, we research and develop approaches in our signing environment. Among other projects, this may include implementing secure multi-party computation, partial homomorphic schemes, and applying zero knowledge proofs. We do this all while using hardware to protect our keys in trusted platform modules (TPMs), hardware security modules (HSMs), and trusted execution environments (TEEs). An ideal candidate would have experience in the implementation of cryptographic software that was used with one or more of these hardware areas (e.g., signing, encrypting, load-time attestation, digital signatures, sealing, binding). This engineer will also work closely with various teams including our Security Operations, Custody, Product Security, Wallet Engineering, and Platform Engineering teams. 

We are a dynamic group with both entrepreneurial spirit and security engineering experience. We have incredibly high aspirations, and we are looking for like-minded individuals who want to guide the transition to a new more decentralized world where access to digital assets is normalized and ubiquitous.

Responsibilities:

• Maintain and build the software that is the foundation for our MPC work
• Implement software applications that may include key storage, signing, encryption, code attestation, or secure boot
• Design, deploy, and maintain security solutions supporting maintenance of digital assets
• Work closely with software security engineers to develop the capabilities of the existing signing security infrastructure with a goal of security and scalability
• Develop tools that integrate security into systems and process
• Participate in disaster recovery (DR) scenarios to validate operability of physical and digital material
• Work with hardware security mechanisms of interest including a trusted platform module (TPM) and/or hardware security modules (HSMs), and/or other similar hardware key storage mechanisms

Minimum Qualifications:

• Software development experience in at least one of homomorphic encryption, secure multiparty computation, security protocols, PAKE protocols, zero knowledge proofs, or pallier encryption
• Strong understanding of encryption and key management
• Experience in systems architecture, computer architecture, trustworthy computing, or cryptographic protocols
• Experience in system algorithms with performance understanding and optimizations (hardware and software)
• Experience integrating or deploying in production environments
• Familiarity with a modern programming language (e.g., Rust, Python, C++, Scala) and a shell environment
• Experience in researching and addressing complex business topics around TPMs, HSMs, TEEs, secure build infrastructure, and applied cryptography. Candidates without a strong understanding in one of these areas may still be a strong candidate if this is offset by a strong background in a systems security area (e.g., operating systems, embedded systems security, firmware security, network security engineering)
• Strong understanding of systems/network security, secure protocol design, secure build and supply chain management, encryption, authentication, key management and applied cryptography
• Demonstrated ability to convert theoretical security concepts into production
• Proficiency in a common scripting language including but not limited to Python, Ruby, etc.
• Able to troubleshoot and debug issues, and demonstrate a methodical approach to root cause analysis
• Experience working with engineering teams, teaching, training, and mentoring on how to implement best-practice technical solutions
• Strong written and verbal communication skills; attentive to details

Preferred Qualifications:

• 4+ years experience in software development with a focus in applied cryptography
• 2+ years experience in reading/writing code in Rust, Python, Linux, Scala, C/C++
• 2+ years experience with secure software that makes use of a trusted platform module (TPM), hardware security module (HSM), trusted execution environment (TEE), smartcard, and/or other similar hardware key storage mechanism
• Solid understanding of product management and product ownership, software development practices (e.g., SDLC), and methodologies
• Knowledge of hardware security, verified/secure boot, tamper resistance, side-channel attacks, anti-cloning, and PUFs
• Having prior knowledge in the blockchain space is not a requirement but good to have

• Competitive starting salary
• A discretionary annual bonus
• Long-term incentive in the form of a new hire equity grant
• Comprehensive health plans
• 401K with company matching
• Paid Parental Leave
• Flexible time off

Salary Range: The base salary range for this role is between $172,000 - $215,000 in the State of New York, the State of California and the State of Washington. This range is not inclusive of our discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.

At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.

#LI-AH1

The Role

Podium is seeking a full stack software engineer based in Brazil, eager to make a significant impact. We like to say we have "Sangue nos olhos" for helping our customers win.

Podium engineers are passionate about empowering small businesses to thrive and succeed. Joining our Ecosystem team means being at the forefront of helping small businesses win through our robust integration and automation platform, managing tons of data being ingested and processed every day. We connect Podium to the essential systems that our customers rely on, utilizing that data to drive powerful automations and AI tools. 

At Podium, you’ll find a stimulating environment where Engineering, Product and Design work together to make the future a reality for our customers.  Our teams are made of engineers in Brazil and the US.  Our engineers are empowered to have a voice on the direction of the product and a perspective on how we can improve it. 

If this sounds like you, apply now and help small businesses win.

Please note, this role is seated in Brazil and is not open to other geographies at this time.

Requirements:

• 2+ years of professional software development experience
• 2+ years of coding experience with at least one modern language such as Java, C#, Elixir, Go, Ruby, or Rust, with function-oriented design
• Experience with web infrastructure and distributed systems
• Evidence of exposure to architectural patterns of a large, high-scale web application (e.g., well-designed APIs, high volume data pipelines, efficient algorithms)

What we hope you have:

• 3+ years of experience as a full-stack engineer on an Agile development team, in a hyper-growth SaaS setting
• Experience working with component libraries and/or building a component library from the ground up.
• Passion for mentoring your peers and problem-solving
• Strong experience with algorithms, data structures, and code
• Disciplined approach to testing and quality assurance
• Experience with web infrastructure and distributed systems
• Evidence of exposure to architectural patterns of a large, high-scale web application, such as well-designed APIs, high volume data pipelines, and efficient algorithms

BENEFITS

• Open and transparent culture
• Remote-first work for Engineering & Product
• Generous vacation time, plus Brazilian national holidays off
• Competitive salary, CLT contract
• Meal ticket
• Corporate Gympass membership
• Medical and odontologic assistance
• Growth and aggressive career plan
• Bi-annual swag drops with cool Podium gear and apparel

The Basics (Hybrid Role - Part-time IN office)

As a Full-Stack Senior Software Engineer at Tanium, you will build and maintain best-of-breed products as part of a nimble development team. Tanium focuses on a customer engagement model and feedback process to ensure our products are designed the right way from the beginning. When new products ideas are identified, our software engineers design, develop, test, and deploy the products from the ground up, while iterating with product management and customers for feedback and input. This is a full-stack role that requires solid backend programming skills. 

What you'll do

• Build and maintain Tanium's products alongside an agile development team. Most backend is Golang and node.js.
• Design, develop and test new product ideas from the ground up while working with product management for feedback and input
• Work on small teams that tackle big challenges in common components like a common data service tasked with unifying and consolidating endpoint data across the entire ecosystem, handling time series data that drive dashboarding and reporting, and exposing data externally through GraphQL enabling partners (like Salesforce) to easily integrate
• Delivering higher level services enabled by our core services that directly enable our products and focus on everything from security to operations to auditing

Education

• Bachelor's degree or equivalent experience
• CS Degree preferred

Experience

• 5+ years industry experience
• Experience designing and building high-impact, high-performance, scalable, observable, and maintainable backend services and APIs 
• Knowledge of at least one of Golang (preferred), Node.js, Python, Ruby, or Rust 
• Experience with HTTP API design and development
• Experience with modern software engineering development and automation tools like git and Jenkins
• Experience with React, Typescript, Javascript, and other front-end technologies and frameworks. 

Other

• Demonstrates sound judgment for balancing between rapid development, long-term code maintainability and supportability
• Believes in the power of and the need for writing automated tests as part of development
• Experienced debugger who can put out fires under pressure when things go wrong in production environments
• Has knowledge of a variety of modern software frameworks (server side & browser side) and the versatility to learn new tools

About Tanium 

Tanium delivers the industry's only true real-time cloud-based endpoint management and security offering. Its converged endpoint management (XEM) platform is real-time, seamless, and autonomous, allowing security-conscious organizations to break down silos between IT and Security operations that results in reduced complexity, cost, and risk. Securing more than 32M endpoints around the world, Tanium's customers include Fortune 100 organizations, top US retailers, top US commercial banks, and branches of the U.S. Military. It also partners with the world's biggest technology companies, system integrators, and managed service providers to help customers realize the full potential of their IT investments. Tanium has been named to the Forbes Cloud 100 list for nine consecutive years and ranks on the Fortune 100 Best Companies to Work For. For more information on The Power of Certainty™, visitwww.tanium.comand follow us onLinkedIn andX. 

On a mission. Together. 

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.   

We are an organization with stakeholders around the world and it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things. 

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.   

What you’ll get

The annual base salary range for this full-time position is $115,000 to $350,000. This range is an estimate for what Tanium will pay a new hire. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training and experience.

In addition to an annual base salary, team members will receive equity awards and a generous benefits package consisting of medical, dental and vision plan, family planning benefits, health savings account, flexible spending account, transportation savings account, 401(k) retirement savings plan with company match, life, accident and disability coverage, business travel accident insurance, employee assistance programs, disability insurance, and other well-being benefits.

For more information on how Tanium processes your personal data, please see our Privacy Policy.