The Observability team at Cruise is looking for a Staff Site Reliability Engineer to play a critical role in building out and improving observability systems, tools and the related codebase.

Site Reliability Engineers at Cruise bring specialized knowledge and experience to ensure the reliability, scalability, performance, efficiency, and security of our systems.

What you'll be doing:

• Using your software and systems engineering skills to contribute code, perform code reviews, and create technical designs that improve performance and reliability of observability systems.
• Proactively identify and address challenges that create new opportunities to improve the state of engineering through observability.
• Partnering with Software Engineering teams to better understand use-cases and guide the engineers to use the existing tools effectively.
• Building tools to enable engineers to collect and act on observability signals.

What you must have:

• Previous experience as an SRE, Production Engineer, Systems Engineer, or Software Engineer with a focus on distributed systems reliability.
• Considerable experience in working with container orchestration systems (eg. Kubernetes).
• Proficient in designing and developing sophisticated distributed systems, with expertise in one or more high-level programming languages such as Go, Python, Rust, C/C++, or NodeJS.
• Experience in implementing a new technology or service by leading or driving a multi-functional effort.
• Experience in designing and implementing large scale systems.
• Considerable Linux experience.
• Effective collaboration skills to work closely with the team members and various engineering teams.

Bonus Points!

• Experience with Cloud Platforms such as Amazon Web Services (AWS), Microsoft Azure or Google Cloud Platform (GCP).
• Experience with OpenTelemetry instrumentation.
• Familiarity with Kubernetes, Docker, Istio and Terraform.
• Leadership experience.
• Skilled in defining and instrumenting SLIs and SLOs.
• Previous experience working with Prometheus, Grafana, TSDBs and observability pipelines (e.g. either for logging or metrics or tracing).

The salary range for this position is$166,600 - $245,000. Compensation will vary depending on location, job-related knowledge, skills, and experience. You may also be offered a bonus, long-term incentives, and benefits. These ranges are subject to change.

About the Company

Gemini is a global crypto and Web3 platform founded by Tyler Winklevoss and Cameron Winklevoss in 2014. Gemini offers a wide range of crypto products and services for individuals and institutions in over 70 countries.

Crypto is about giving you greater choice, independence, and opportunity. We are here to help you on your journey. We build crypto products that are simple, elegant, and secure. Whether you are an individual or an institution, we help you buy, sell, and store your bitcoin and cryptocurrency. 

At Gemini, our mission is to unlock the next era of financial, creative, and personal freedom.

In the United States, we have a flexible hybrid work policy for employees who live within 30 miles of our office headquartered in New York City and our office in Seattle. Employees within the New York and Seattle metropolitan areas are expected to work from the designated office twice a week, unless there is a job-specific requirement to be in the office every workday. Employees outside of these areas are considered part of our remote-first workforce. We believe our hybrid approach for those near our NYC and Seattle offices increases productivity through more in-person collaboration where possible.

The Department: Payments

Payments is responsible for all things fiat; in a nutshell this involves enabling users to move values in/out of Gemini as well as internal admin tools for compliance, bookkeeping and foreign exchange support. Payments provides a seamless experience for card or bank transfer payments for individuals and businesses around the globe who are looking to buy or sell crypto. We own the full stack, from the front-end experience in our website and apps, to the backend ensuring the accounting reports of these payments are accurate.

The Role: Senior Software Engineer

As a Senior Software Engineer, you’ll help solve complex problems that will directly influence the direction of the digital asset space. We are a team of self-starters, self-driven owners. There’s a wide range of problems to solve at Gemini – from properly securing millions of dollars worth of customer funds, to developing innovative new blockchain products, to building highly-available and high-scale systems on the cloud, to building anomaly detection models to identify risky behavior. We have a strong culture of code reviews, and a focus on security, with the end goal of writing and shipping high-quality code by getting things right the first time. We want to continue building the best product we can as we scale and grow our business. If you get excited about solving technical challenges that directly impact our customers, clients, and the rest of the Gemini team, we’d love to hear from you.

Responsibilities:

• Develop new products and product features on the Gemini platform, as part of a tight knit team of about eight developers, as well document designs.
• Own the DevOps lifecycle for a product; building, validating and maintaining high quality products through its lifetime.
• Provide technical input and knowledge to the planning, design, and requirements process for new products and features.
• Author high quality code, and review other software engineers’ code for correctness, style, and information security concerns.
• Improve the performance, maintainability, and operations of the Gemini code base by engaging in occasional refactoring and upgrade projects.

Minimum Qualifications:

• At least 6 years of software engineering experience.
• Building micro-services in the cloud (AWS, Azure etc) and building high-available services at scale.
• Advanced proficiency in at least one programming language like Java, Rust, C++, Scala. We use mostly Scala and C++ on our backend – it’s great if you’re comfortable in those or if you’re willing to learn.
• The ability to work closely across teams (and time-zones) and manage dependencies.
• A customer and product-focused mindset, with the ability to make well-reasoned tradeoffs between speed and quality.
• The ability to adapt and handle multiple competing priorities in collaboration with peers.

Preferred Qualifications:

• Experience working with or being a power user of Bitcoin, Ethereum, and/or blockchain technology.
• Work experience or knowledge of the finance industry, payments, trading and/or exchange systems.

• Competitive starting salary
• A discretionary annual bonus
• Long-term incentive in the form of a new hire equity grant
• Comprehensive health plans
• 401K with company matching
• Paid Parental Leave
• Flexible time off

Salary Range: The base salary range for this role is between $152,000 - $190,000 in the State of New York, the State of California and the State of Washington. This range is not inclusive of our discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.

At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.

At Squarespace, Customer Operations empowers users to give voice to their ideas and make it easy for them when they need help. Our team runs 24/7 with about 400 people between New York, Dublin, Portland and a remote workforce. Customer Support Associates are on the front lines working with our customers every single day to ensure that issues with their account are resolved in a timely manner. You will leverage your system knowledge and commitment to delivering an exceptional customer experience to not only solve problems for our users, but be a positive advocate of our brand. This remote role reports to a Customer Support Team Lead.

Your first week at Squarespace will include in-person training at a central location in San Antonio, Texas. This mandatory training session is scheduled from August 12 to August 16, running daily from 8:30 AM to 5:30 PM (CST). Following this initial training period, your role will transition to a remote position.

You'll Get To…

• Respond to customer-submitted live chats and email in a timely manner
• Queue-based, typing work will account for approximately 90% of the role
• Live Chat is our primary channel of support in this role
• Troubleshoot and guide customers through questions and issues with their Account, Billing, Domain, or other transactional inquiries
• Independently meet targets across Quality, Productivity and Customer Satisfaction, in email and live chat
• Stay up to date on new product features and improvements
• Identify isolated customer experiences and escalate important issues

Who We're Looking For

• Open availability to work a 40 hour work week that spans weekends and holidays as our customers need us
• 1+ years customer-facing experience required in a similar role (retail, hospitality, online support)
• Expertise with written communication and the ability to spot spelling and grammar errors
• Proficiency with decoding conversations, identifying the cause, and aligning on end goals
• Capability of prioritizing competing requests
• Familiarity with the Squarespace platform
• Consistent and dependable WiFi and a personal workspace that allows you to be free from distraction and fully customer focused
• Currently live within a commutable distance from San Antonio, Texas

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums
• Health Savings Account with Squarespace funding
• Fertility and adoption benefits
• Supplemental Insurance plans
• Headspace mindfulness app subscription
• Retirement benefits with employer match
• Flexible paid time off
• 12 to 20 weeks of paid family leave
• Equity plan for all employees
• $100 per month remote Stipend
• Access to supplemental insurance plans for additional coverage
• Education reimbursement
• Employee donation match to community organizations
• 6 Global Employee Resource Groups (ERGs)

Cash Compensation Range: $17.55 USD per hour

The hourly rate for this position will vary based on job-related criteria including relevant skills, qualifications, experience, and location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), all Squarespace employees are eligible to receive equity in the company as part of their total compensation.

About Squarespace

Squarespace (NYSE: SQSP) is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospitality business management via Tock. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

#LI-Remote #LI-BW1

About The Role

Pagoda's growing security team seeks an Application Security Engineer to help us enhance the security of our cutting-edge blockchain applications. Partnering closely with our engineering and product teams, you'll play a vital role in applying your security expertise throughout the software development lifecycle.

What You’ll Be Doing

• Work alongside engineers to integrate security best practices into design reviews, threat modeling, code reviews, and penetration testing.
• Participate in secure code review and penetration testing efforts, honing your skills with hands-on experience under the guidance of senior team members.
• Contribute to deep-dive security reviews of our web, mobile, and API products to ensure they adhere to secure design principles.
• Participate in security training and share your learnings with the broader engineering team to foster a culture of security awareness.
• Assist in incident response to gain valuable real-world experience and help protect Pagoda's systems and data.
• Gain exposure to SAST/DAST tools (Snyk, Stackhawk), bug bounty analysis, and risk assessment, building a foundation for future growth.

What We’re Looking For

• 5+ years of experience in application security or a related field, with a passion for learning and growing your skillset.
• A solid understanding of security fundamentals and common vulnerabilities (e.g., XSS, CSRF, SQL Injection).
• A knack for identifying potential risks and collaborating with engineers to find effective solutions.
• The ability to effectively communicate security concepts to both technical and non-technical audiences.
• A collaborative mindset and a willingness to learn from and teach others

We’d Love If You Have

• Familiarity with one or more programming languages (Python, JavaScript, Rust) to aid in code review and vulnerability analysis.
•  An interest in blockchain technology and a desire to contribute to the security of the Web3 ecosystem.

Here’s What Our Interview Process Looks Like

Our interviews take place via Zoom and typically consists of the following stages:

• Recruiter Call
• Hiring Manager Call
• 1st Round
  • Bug Bounty Interview
  • Technical Assessment with Engineering 
• Final Round
  
  • Meet with CTO
  • Pagoda Values Interview

Compensation

The base salary range for this role is $153,000 - $170,000. This reflects the minimum and maximum range across all US locations. This does not include bonus, incentives, or benefits.

The actual base pay is dependent upon many factors, such as: leveling, relevant skills, and work location. If you are based outside of the US, there are other geographic considerations that may impact your final compensation. Your recruiter can share more about the compensation and benefits applicable to your preferred location during the hiring process. 

At Squarespace, Customer Operations empowers users to give voice to their ideas and make it easy for them when they need help. Our team runs 24/7 with about 400 people between New York, Dublin, Portland and a remote workforce. Customer Support Associates are on the front lines working with our customers every day to ensure that issues with their account are resolved promptly. You will use your system knowledge and commitment to delivering an exceptional customer experience to not only solve problems for our users, but advocate for our brand. This remote role reports to a Customer Support Team Lead.

Your first week at Squarespace will include in-person training at a central location in Memphis, Tennessee. This mandatory training session is scheduled from July 29 to August 2, running daily from 8:30 AM to 5:30 PM (CST). Following this initial training period, your role will transition to a remote position.

You'll Get To…

• Respond to customer-submitted live chats and email promptly
• Queue-based, typing work will account for approximately 90% of the role
• Live Chat is our primary channel of support in this role
• Troubleshoot customers through questions and issues with their Account, Billing, or other transactional inquiries
• Independently meet targets across Quality, Productivity and Customer Satisfaction, in email and live chat
• Stay up to date on new product features and improvements
• Identify isolated customer experiences and escalate important issues

Who We're Looking For

• Open availability to work a 40 hour work week that spans weekends and holidays as our customers need us
• 1+ years customer-facing experience required in a similar role (retail, hospitality, online support)
• Experience interpreting and responding to customer questions and requests
• The ability to spot spelling and grammar errors
• Proficiency with decoding conversations, identifying the cause, and aligning on end goals
• Capability of prioritizing competing requests
• Familiarity with the Squarespace platform
• Consistent WiFi and a personal workspace that allows you to be free from distraction and entirely customer focused
• Live within a commutable distance from Memphis, Tennessee.

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums
• Health Savings Account with Squarespace funding
• Fertility and adoption benefits
• Supplemental Insurance plans
• Headspace mindfulness app subscription
• Retirement benefits with employer match
• Flexible paid time off
• Up to 20 weeks of paid family leave
• Equity plan for all employees
• $100 per month remote Stipend
• Access to supplemental insurance plans for additional coverage
• Education reimbursement
• Employee donation match to community organizations
• 6 Global Employee Resource Groups (ERGs)

Cash Compensation Range: $17.55 USD per hour

The hourly rate for this position will vary based on job-related criteria including relevant skills, qualifications, experience, and location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), all Squarespace employees are eligible to receive equity in the company as part of their total compensation.

About Squarespace

Squarespace (NYSE: SQSP) is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospitality business management via Tock. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

#LI-Remote #LI-BW1

Squarespace Ireland is looking for an engaging Team Lead to join our award-winning Customer Operations department. You will manage a squad of Customer Support Agents who provide front-line customer advocacy. At Squarespace, we're dedicated to providing our customers with an exceptional experience—from individuals and local artists to entrepreneurs shaping the world's most iconic businesses —to navigate our products so they can share their stories and create an impactful, stylish and easy-to-manage online presence.

As a Customer Support Lead, you will oversee the team's daily responsibilities to ensure they have the tools and support to help exceed our Support goals. You will partner with peers and senior leadership to improve our support channels across email and live chat and help influence the broader department strategy—all the while strengthening team culture, driving customer happiness and promoting employee development and success.

You will report to our Customer Support Manager and will be based in our Dublin Office (Hybrid or Remote).

You'll Get To…

• Create a positive team culture. Manage your team's adherence to company policies, performance expectations and support metrics
• Stay current on Squarespace product developments and policies and communicate with your team to support them through frequent changes
• Help contextualize new company and department programs to increase engagement and support. Represent the team's feedback to promote agreement and collaboration with internal partners
• Write and provide team member feedback during bi-annual review cycles and provide updates to compensation
• Foster a culture that values development. Encourage career development conversations in 1:1s, and find opportunities for your Associates/Advisors to work toward their career goals
• Partner with the Learning & Development team to coordinate training programs
• Help interview, hire and onboard new Associates/Advisors
• Handle sensitive case escalations for the team, applying customer service skills to directly resolve complex cases and help challenging customers
• Help with the support queues during peak chat and email hours
• Help design and elevate our service for non-English speaking customers, ensuring that they receive exceptional support tailored to their language needs

Who We're Looking For

• Experience working with performance targets and motivating others to exceed goals in an inclusive team environment
• 2+ years managing remote teams
• Background in written and verbal performance communications and providing feedback
• Experience driving solutions for operational and people management challenges
• Ability to foster team culture and unity directly with teams and wider global customer operations colleagues
• Experience with data analysis and project management
• Experience in international customer support is highly desirable.
• Preference will be given to candidates who are fluent in an European language.

Benefits & Perks

• Health insurance with 100% covered premiums for you and your dependent children
• Fertility and adoption benefits
• Headspace mindfulness app subscription
• Retirement benefits with employer match
• Flexible paid time off
• Up to 20 weeks of paid family leave
• Equity plan for all employees
• Commuter benefit in the form of reduced tax
• Education reimbursement
• Employee donation match to community organizations
• 6 Global Employee Resource Groups (ERGs)
• Free lunch and snacks
• Close proximity to cultural landmarks such as Dublin Castle and St. Patrick's Cathedral

About Squarespace

Squarespace (NYSE: SQSP) is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospitality business management via Tock. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customer base, but we also strive for the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

#LI-Hybrid #LI-BW1

At Squarespace, Customer Operations empowers users to give voice to their ideas and make it easy for them when they need help. Our team runs 24/7 with about 400 people between New York, Dublin, Portland and a remote workforce. Customer Support Advisors are working with our customers every day to ensure that they are achieving success with our products. In this role, you will use your product knowledge and support experience to create customer experiences that not only resolve customer issues, but advocate for our brand.

This is a full-time remote role based in New South Wales, Australia. This role reports into a Customer Operations Team Lead also based in New South Wales. You must be available to start in August 2024 and have both spoken and written fluency in English and Japanese (Keigo). 

You'll Get To...

• Answer customers' queries concurrently in live chat and respond to customer submitted email requests.
• Queue-based, typing work will account for approximately 90% of the role.
• Live Chat is our primary channel of support in this role.
• Guide customers through the process of getting started which includes website setup, adding site content and design options.
• Independently meet targets across Quality, Productivity and Customer Satisfaction, in email and live chat.
• Learn about new product features and improvements related to the Squarespace platform.
• Identify isolated customer experiences and escalate important issues.

Who We're Looking For

• Open availability to work a 38 hour work week that spans weekends and holidays as our customers need us.
• 1+ years customer-facing experience required in a similar role (retail, hospitality, online support).
• Bilingual fluency in English and Keigo style Japanese and comfortability providing support in both languages. 
• Expertise with written communication and the ability to spot spelling and grammar errors.
• Proficiency with decoding conversations, identifying the cause, and aligning on end goals.
• Capability of prioritizing competing requests.
• Familiarity with the Squarespace platform.
• Consistent and dependable WiFi and a personal workspace that allows you to be free from distraction and fully customer focused

Benefits & Perks

• Fertility and adoption benefits
• Headspace mindfulness app subscription
• Flexible paid time off
• All statutory leaves, as required
• Equity plan for all employees
• Education reimbursements
• 6 Global Employee Resource Groups (ERGs)

About Squarespace

Squarespace (NYSE: SQSP) is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospitality business management via Tock. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

#LI-Remote #LI-BW1

About the team

Cloudflare is redefining the way networks are run at scale. Our Network Services product suite puts the connectivity, scale, and performance of Cloudflare’s global network in front of customers’ network infrastructure and private networks, providing a single pane of glass for network connectivity, visibility, and operating network functions like DoS mitigation, Next-Gen Firewall, IDS/IPS, WAN optimization, and more. We are a team of engineers and product managers who obsess over quickly building products that solve real customer problems using innovative technologies and techniques which leverage Cloudflare’s unique architecture and global network footprint.

About the role

We are hiring engineers of all experience levels across many of our teams. Some of the things our teams work on include:

• A Linux kernel-based networking dataplane which ingests and forwards traffic from some of the largest networks in the world
• A userspace networking service which acts as a hub between our Network Services and Zero Trust systems, enabling every customer to access every product
• Network software running on a hardware appliance that provides zero touch connectivity to the Cloudflare network and SD-WAN functions
• Next-generation firewall functions implemented across Linux netfilter, eBPF, and userspace packet processing
• Flow and log collection, correlation, and analytics systems to provide customers with unparalleled visibility into their own networks
• Control plane systems which allow customers to simply express complex network configurations
  
  

As a Software Engineer on our team, you will work across a wide range of technologies and systems to deliver new features, improve performance, and increase the scalability of our Network Services products. You’ll build, deploy, and operate your team’s systems on top of one of the largest edge networks in the world. You’ll partner with some of the best engineers and product managers to solve big problems that have a meaningful impact in the lives of our customers and users.

We’re looking for curious, empathetic engineers who are excited to join us in changing the way networking is done!

Examples of desirable skills, knowledge, and experience

• Experience building and shipping large-scale, reliable, highly distributed systems
• Systems-level programming experience, especially in Rust and/or Go
• Expertise in L2, L3, and/or L4 networking protocols
• Experience building on top of Linux kernel networking primitives – netfilter, nftables, eBPF, tc, network namespaces, etc
• Experience designing and integrating RESTful APIs and backend systems
• Experience with large-scale distributed data pipelines, from data structuring to efficient querying to data analysis
• Excellent debugging and optimization skills
• Attention to detail and ability to solve complex customer problems
• Own solutions end-to-end and driving the design, development, and deployment process
• Able to work across teams and level common, sustainable solutions
• Creative, open-minded, collaborative problem solver
• Focus on clarity in written and verbal communication

Compensation

Compensation may be adjusted depending on work location. There are multiple levels open on the team, both mid & senior level.

Senior Level (4)

• For Bay Area-based hires: Estimated annual salary of $196,000 - $240,000
• For New York City, Washington, and California (excluding Bay Area) based hires: Estimated annual salary of $187,000 - $229,000.
• For Colorado-basedhires: Estimated annual salary of $168,000 - $206,000.

Mid Level (3)

• For Bay Area-based hires: Estimated annual salary of $162,000 - $198,000
• For New York City, Washington, and California (excluding Bay Area) based hires: Estimated annual salary of $154,000 - $188,000
• For Colorado-based hires: Estimated annual salary of $137,000 - $167,000

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

About the team

Cloudflare is redefining the way networks are run at scale. Our Network Services product suite puts the connectivity, scale, and performance of Cloudflare’s global network in front of customers’ network infrastructure and private networks, providing a single pane of glass for network connectivity, visibility, and operating network functions like DoS mitigation, Next-Gen Firewall, IDS/IPS, WAN optimization, and more. We are a team of engineers and product managers who obsess over quickly building products that solve real customer problems using innovative technologies and techniques which leverage Cloudflare’s unique architecture and global network footprint.

About the role

We are hiring engineers of all experience levels across many of our teams. Some of the things our teams work on include:

• A Linux kernel-based networking dataplane which ingests and forwards traffic from some of the largest networks in the world
• A userspace networking service which acts as a hub between our Network Services and Zero Trust systems, enabling every customer to access every product
• Network software running on a hardware appliance that provides zero touch connectivity to the Cloudflare network and SD-WAN functions
• Next-generation firewall functions implemented across Linux netfilter, eBPF, and userspace packet processing
• Flow and log collection, correlation, and analytics systems to provide customers with unparalleled visibility into their own networks
• Control plane systems which allow customers to simply express complex network configurations
  
  

As a Software Engineer on our team, you will work across a wide range of technologies and systems to deliver new features, improve performance, and increase the scalability of our Network Services products. You’ll build, deploy, and operate your team’s systems on top of one of the largest edge networks in the world. You’ll partner with some of the best engineers and product managers to solve big problems that have a meaningful impact in the lives of our customers and users.

We’re looking for curious, empathetic engineers who are excited to join us in changing the way networking is done!

Examples of desirable skills, knowledge, and experience

• Experience building and shipping large-scale, reliable, highly distributed systems
• Systems-level programming experience, especially in Rust and/or Go
• Expertise in L2, L3, and/or L4 networking protocols
• Experience building on top of Linux kernel networking primitives – netfilter, nftables, eBPF, tc, network namespaces, etc
• Experience designing and integrating RESTful APIs and backend systems
• Experience with large-scale distributed data pipelines, from data structuring to efficient querying to data analysis
• Excellent debugging and optimization skills
• Attention to detail and ability to solve complex customer problems
• Own solutions end-to-end and driving the design, development, and deployment process
• Able to work across teams and level common, sustainable solutions
• Creative, open-minded, collaborative problem solver
• Focus on clarity in written and verbal communication

Compensation

Compensation may be adjusted depending on work location. There are multiple levels open on the team, both mid & senior level.

Senior Level (4)

• For Bay Area-based hires: Estimated annual salary of $196,000 - $240,000
• For New York City, Washington, and California (excluding Bay Area) based hires: Estimated annual salary of $187,000 - $229,000.
• For Colorado-basedhires: Estimated annual salary of $168,000 - $206,000.

Mid Level (3)

• For Bay Area-based hires: Estimated annual salary of $162,000 - $198,000
• For New York City, Washington, and California (excluding Bay Area) based hires: Estimated annual salary of $154,000 - $188,000
• For Colorado-based hires: Estimated annual salary of $137,000 - $167,000

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

As a Senior Security Engineer on our Detection and Response team, you will help detect and respond to threats for one of the biggest online platforms in the world that handles massive amounts of traffic at very low latency.

We are looking for a teammate with expertise in both security engineering and operations and that values the complement between the two. You will have the opportunity to build and integrate tooling and detections, as well as investigate threats and lead incidents. As part of the larger Security organization, we make risk-informed decisions and prioritize automations to help us scale. In this role, you will help design, build, and mature our detection and response program, enabling rapid detection and effective response to threats against Fastly.

What You'll Do:

• Develop detections and other analytics to identify threats across cloud, corporate, and edge environments
• Partner closely with Engineering, Security Architecture, Risk Management, Compliance, and other teams to prioritize detections and delivery of other security initiatives
• Triage and investigate security threats and lead security incidents
• Research, evaluate, implement, and maintain a variety of custom and commercial security tools, such as Endpoint Detection and Response (EDR), anti-phishing, and Security Information and Event Monitoring (SIEM)
• Develop strategies, frameworks, designs, automations, metrics, and processes to support the maturity of the Detection and Response program
• Develop and maintain incident response playbooks and other detection and response documentation
• Conduct threat hunts to discover unknown malicious activity across our environment
• Participate in our on-call rotations
• Mentor other team members and contribute to larger Security initiatives

What We're Looking For: 

At Fastly we value a diversity of voices. The following is not a laundry list, but to be effective in this role you should possess most of the following and an interest in learning more about the rest:

• Experience in utilizing Splunk to include investigating threats, developing metrics and dashboards, normalizing data feeds, and integrating with other tools
• Familiarity of attacker tactics, techniques, and procedures (TTPs) and investigating advanced threats
• Experience in evaluating, implementing, configuring, tuning, and maintaining Endpoint Detection and Response solutions
• Experience with at least one major public cloud infrastructure, such as Amazon Web Services (AWS) or Google Cloud Platform (GCP)
• Experience in effectively leading large and complex security incidents from detection to remediation
• Familiarity with modern security frameworks and best practices, such as the MITRE ATT&CK framework and NIST CSF
• Proficiency in one or more general purpose programming languages such as Python, Ruby, Go, or Rust
• Experience with Linux administration at scale, associated intrusion/manipulation techniques, and standard methodologies for system hardening and process isolation

We’ll be super impressed if you have experience in any of these: 

• Developed “detections-as-code”
• Conducted threat hunts
• Published research on detection engineering or threat intelligence
• Developed automations to improve security operations
• Familiarity with content delivery networks (CDN), edge cloud platforms, or other Fastly products and services

Work Hours:

This position will require you to be available during core business hours and support an on-call rotation. 

Work Locations & Travel Requirements: 

This position is open to both hybrid and remote work. 

The preferred locations for this position are:

• San Francisco, CA 
• Los Angeles, CA 
• Denver, CO 
• New York City, NY

Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home.  

We are willing to consider remote candidates in US (Remote). 

This position may require travel as required by your role or requested by your manager.

Salary: 

The estimated salary range for this position is $181,220 - $226,520.

Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.

This role may be eligible to participate in Fastly’s equity and discretionary bonus programs.

Benefits: 

We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings? 

We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2024, we offer 10 paid local holidays, 11 paid company wellness days. 

Location(s):  Remote Canada, Remote US, Remote UK, Remote Germany

Why Mozilla?

MZLA Technologies Corporation (MZLA), a wholly-owned subsidiary of Mozilla Foundation, runs the Thunderbird Project and develops related software and services. Thunderbird is a global, free, and open source email client that has grown significantly in donations, staff, and aspirations since its launch 20 years ago. We are expanding our team as we broaden our product and service offerings, committed to delivering best-in-class productivity solutions independent of big tech influence. This critical role is an opportunity for an experienced Manager, Release Operationswho islooking for the exciting challenge of managing both the people and technical processes involved in Thunderbird client builds, releases, and distribution to the end user.

About this team and role:

We are looking for an experienced Manager, Release Operations candidate with a generalist focus. This role will be responsible for managing both the people (engineers & QA testers) and technical processes involved in Thunderbird client builds, releases, and distribution to the end user. You will work closely with our team of Thunderbird client engineers, build engineers, QA testers, and project managers. You’ll also collaborate with volunteer localizers and other community contributors.

The Manager, Release Operations will oversee a team of engineers across several time zones in North America including two full time build engineers and two QA contractors. This role will report directly to the Director, Infrastructure & Services. 

We’re committed to creating an amazing experience for our users, and you’ll play a key part in this effort. You will be working with our existing staff and community members from all over the globe to support the mission and objectives of MZLA Technologies Corp and the Thunderbird Project.

This is aremote,full timeposition. We require strong written communication skills to facilitate effective work coordination across various virtual communication platforms such as email, chat and video conferencing.

What you’ll do: 

• Technically manage the Thunderbird release process, including:
• Planning the release schedule
• Approving patch uplifts
• Monitoring rate of incoming bug reports
• Managing the localization process and volunteer localizers
• Ensuring the smoothness of the release and distribution process to end users.
• Lead and mentor our build and release engineers, fostering their growth through direct management while demonstrating a passion for coaching and nurturing their development.
• Develop a deep technical understanding of our Python-based CI/CD and release systems and processes to act as an expert resource and conceive and plan improvements to those systems.
• Manage QA release qualification and coordinate with security, localization, and engineering to ship beta and release builds.
• Coordinate with the Firefox engineering teams to ensure minimal disruption to our CI and release builds.

What you’ll bring: 

• At least 5 years experience in a senior DevOps, Build, or Release Engineering role.
• People management experience, including successfully leading and mentoring dynamic and diverse teams. 
• Strong knowledge of scripting(shell, Python), distribution version control systems, and CI/CD pipelines.
• Experience with the building/compiling & release engineering of native desktop or mobile applications.
• Experience planning releases, projects, and improving processes for DevOps or Build/Release Engineering teams.
• Experience with people management, mentorship, and/or technical leadership of engineering teams.
• Commitment to our values:
• Passionate about fostering openness and transparency within an open-source community
• Demonstrates a collaborative and team-oriented approach
• Motivated by curiosity and creativity
• Embraces and champions diversity
• Brings a hearty dose of scrappy grit and resilience to our lively and spirited team.

Bonus points for:

• Experience with manual and automated QA and testing processes.
• German, French, or Japanese language skills in addition to English.
• Experience working with localization and localizers.
• A working knowledge of C/C++, Rust, and/or Javascript.
• Previous open source engagement.

What you’ll get:

We benchmark our base salaries to local markets and target the 60th percentile of the peer market. The salary ranges for this role are:

• US - 120,000-140,000 USD
• Canada - 97,000-115,000 CAD
• Germany - 67,000-80,000 EUR
• UK - 59,000-70,000 GBP

In addition to competitive salaries, we offer a comprehensive benefits package designed to support your whole self.

Work & Career

• Fully remote work & schedule flexibility
• Latest Laptop and accessories 
• Annual Remote Work Stipend
• Monthly Internet Stipend
• Professional Development Stipend
• Industry Conferences
• Annual Global Team Offsite

Rest & Play

• 24 days PTO per year (prorated) 
• Your Birthday
• Year-end Company Shutdown
• Pilot 4 Day Work Week (July & August 2024)
• Public Holidays
• Other Paid Leave
• Wellbeing Stipend for Personal / Family Activities

Health & Family

• 401k/Pension Contributions
• Health, Dental, & Vision Insurance
• Disability/Income Protection Insurance
• Life Insurance
• Employee Assistance Program 
• Paid Parental Leave
• Paid Sick Days 

*Applicants must reside in and have work authorization for one of the country locations specified above. We are unable to consider applicants outside of these markets at this time. And we are unable to provide visa sponsorship

About Mozilla 

When you work at Mozilla, you give yourself a chance to make a difference in the lives of web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the web as the platform and help create more opportunity and innovation for everyone online.  We’re not a normal tech company. The things we create prioritize people and their privacy over profits. We exist to make the internet a healthier,  happier place for everyone

MZLA Technologies Corporation (MZLA) Commitment to diversity, equity and inclusion

Mozilla believes in the value of diverse creative practices and forms of knowledge, and knows diversity, equity and inclusion are crucial to and enrich the company’s core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities and expressions.

We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws. Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose. 

We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us athiringaccommodations@thunderbird.netto request accommodation.

#LI-DNI

Available Locations:Lisbon, Portugal

About the Role

We’re looking for an IT Client Platform Engineer to join our Client Platform Engineering team!  You will solve complex endpoint management problems and drive security and end user experience for our End User Computing platform, bridging the gap between IT Operations, Enterprise Security and corporate users across the globe.  In this role, you’ll assist our Windows and macOS teams delivering software at a global scale and support our IT Operations teams troubleshooting complex user issues.  This role reports to the Manager of IT Client Platform Engineering.

About the Team

You will join a team of Client Platform Engineers that provide enterprise level Client Platform services, development, support, and client enablement for end users around the globe.  We strive to provide highly resilient and observable services to our teams, and reduce manual toil wherever possible.  We’re focused on providing a positive customer service and user experience.

What You'll Do

• Solve endpoint management problems at a global scale
• Proactively solve end user computing problems across a diverse fleet of devices
• Seek guidance from the team when needed
• Be flexible and available for after hours support
• Assist the team with macOS, Windows, and Linux platform management
• Provide thoughtful feedback on asks and requirements for new projects
• Work collaboratively across geographical and team boundaries to solve problems
• Work in a team environment
• Create and update technical documentation
• Help make your team and cohort teams lives better

What You'll Bring

• 1+ years of proven work experience in a systems administration role
• Hands-on experience with Windows/Linux/Mac OS management platforms
• Hands-on experience with scripting languages such as Bash, Powershell, Python, Golang, and/or Rust
• Good understanding of computer systems, mobile devices management platforms and software development best practices
• Ability to perform root cause analysis on issues and document and implement solutions
• Familiarity with multiple environment deployments
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical guidance, both written and verbal
• BS degree in Information Technology, Computer Science or relevant field or equivalent experience

Bonus Points

• Experience with Jamf Pro and Microsoft Intune
• Experience with Ansible and Linux system administration
• Experience working in the technology industry
• Experience working in a Service Desk, Help Desk, or Call Center environment
• AWS Technical Certifications
• Microsoft Azure Technical Certifications
• Google Cloud Technical Certifications
• Agile Certification
• Microsoft Support Certification
• Apple Support Certification
• ITIL Foundations
• HDI Support Center Agent
• CompTIA A+ Certified

About the Teams

Role location: USA Remote, and/or any of these Cloudflare offices: San Francisco, CA, Austin, TX, Champaign, IL, New York, NY, San Jose, CA, Seattle, WA, Washington, D.C., Toronto, Singapore and Sydney

Cloudflare’s Engineers build and operate the software that helps power 25+ million Internet properties and millions of businesses around the world. Across our engineering organizations, we have opportunities for high caliber, curious and empathetic people to take on big challenges and build some of the best skills in the industry. We’re looking for talented team members to help build high-growth products,  help scale our expanding network, build tools to improve availability, performance, uptime, and response times, and make systems failure-resistant and ready-to-scale.

Cloudflare is a fast growing company and engineering is an ever-evolving function with teams being formed and redefined often. You will interview for an engineering role at Cloudflare and will have the opportunity to meet with and ultimately select one or more teams.  Here are a few examples of the teams that you could be part of.

Application Performance; Application Security; Zero Trust Services; Serverless, Bot Management; DDoS Protection; Network Services / Magic Products; Full Stack / Microservices; Security / Cryptography; Content Delivery; Email Security; API Security; Client / WARP applications; Machine Learning; Threat Intelligence

About the Role

Cloudflare is a system spanning the globe, on a mission to make the Internet better, safer, and more powerful every day. As a Distributed Systems Engineer at Cloudflare, you’ll work on the code that runs close to the end user, runs at a massive scale, and is deployed to 250+ cities around the world.

Examples of software systems at Cloudflare include:

• A TLS/HTTP proxy to make the connection from eyeball to edge as fast and secure as possible
• Filtering malicious traffic and handling good traffic according to customer configuration
• Content optimization that takes content served from customer sites and makes it more performant
• A platform that runs “serverless” Workers and provides a key value store
• A reverse-proxy system that caches customer website content according to customer configuration
• Optimization of connections from Cloudflare to our customers' origin servers to reduce their load and increase performance
• Our Authoritative DNS server and our public resolver 1.1.1.1.
• One of the biggest data pipelines in the world, operating at well over 25M events per second

We operate some of the fastest, and most widely distributed services on the Internet. Your work will focus on building robust, secure, and high performance distributed systems. We are a small engineering team operating at a massive scale, so what you do will have a huge impact.

Examples of desirable skills, knowledge and experience

• Understanding at the protocol level, including the differences between what the specs say, and what actually happens on the Internet
• Confidence to work in multiple programming languages - could include C, Go, Rust, Python, Lua and even PHP
• Experience (and love) for debugging to ensure the system works in all cases
• Strong systems level programming skills
• Excited by the idea of optimizing complex solutions to general problems
• Experience with a continuous integration workflow and using source control (we use git)
• Good Unix knowledge, patches to Operating Systems a huge plus for some roles
• Understanding of security issues and responsibilities
• Experience with monitoring, alerting and debugging high volume production systems
• Fluent in analyses of data sets such as logs
• Designing and building APIs
• Great oral and written communications skills
• Desire to learn and improve
• Willing and eager to share knowledge, and mentor

Compensation

• For Colorado-based hires: Estimated annual salary of $137,000 - $167,000
• For New York City, Washington, and California (excluding Bay Area) based hires: Estimated annual salary of $154,000 - $188,000
• For Bay Area-based hires: Estimated annual salary of $162,000 - $198,000

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

The Basics: 

As a Tanium Software Engineer II focused on Full-stack,  you will build and maintain best-of-breed services that power products as part of a nimble development team. Tanium focuses on a customer engagement model and feedback process to ensure our products are designed the right way from the beginning. 

What you’ll do: 

• Build and maintain Tanium's backend services alongside an agile development team 
• In partnership with our frontend and endpoint teams you will design, develop and test new product ideas from the ground up while working with product management for feedback and input 
• Work on small teams that tackle big challenges in common components like a common data service tasked with unifying and consolidating endpoint data across the entire ecosystem, handling time series data that drive dashboarding and reporting, and exposing data externally through GraphQL enabling partners (like Salesforce) to easily integrate. 
• Delivering higher level services enabled by our core services that directly enable our products. These services focus on everything from security to operations to auditing. 

We’re looking for someone with: 

Education 

• Bachelor's degree or equivalent experience
• Computer Science or relevant degree preferred 

Experience 

• 3-4+ years industry experience 
• Experience working with senior developers designing and building high-impact, high-performance, scalable, observable, and maintainable backend services and APIs 
• Knowledge of at least one of Golang (preferred), Node.js, Python, Ruby, Rust, or Java 
• Experience with HTTP API development including REST and/or GraphQL 
• Experience developing data processing pipelines for real time data 
• Experience with AWS or other cloud platforms 
• Experience with containers and microservices 
• Experience with modern software engineering development and automation tools like git and CI/CD pipelines 

Other 

• Demonstrates sound judgment for balancing between rapid development, long-term code maintainability and supportability 
• Believes in the power of and the need for writing automated tests as part of development 
• Experience debugging when things go wrong 
• Has knowledge of modern backend software frameworks and the versatility to learn new tools 

About Tanium 

Tanium, the industry’s only provider of converged endpoint management (XEM), leads the paradigm shift in legacy approaches to managing complex security and technology environments. Only Tanium protects every team, endpoint, and workflow from cyber threats by integrating IT, Operations, Security, and Risk into a single platform that delivers comprehensive visibility across devices, a unified set of controls, and a common taxonomy for a single shared purpose: to protect critical information and infrastructure at scale. Tanium has been named to the Forbes Cloud 100 list for six consecutive years and ranks on Fortune’s list of the Best Large Workplaces in Technology. In fact, more than half of the Fortune 100 and the U.S. armed forces trust Tanium to protect people; defend data; secure systems; and see and control every endpoint, team, and workflow everywhere. That’s the power of certainty. Visitwww.tanium.comand follow us onLinkedIn. 

On a mission. Together. 

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions. 

We are an organization with stakeholders around the world, and it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most. 

What you’ll get

The annual base salary range for this full-time position is C$75,000 to C$230,000. This range is an estimate for what Tanium will pay a new hire. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training and experience.

We seek a passionate Go backend Software Engineer to join our Analytics team and help us build our new data platform fueling business-critical features. You will mainly write new services in Go which run on Google Cloud Platform (GCP) and Kubernetes, interacting with SQL databases, Kafka, and other services.

Part of your job will be to ensure the eventual consistency of data across multiple databases, high availability, good observability, and efficiency of services. The ability to read Python code is crucial since a significant part of the platform code is written in it and some existing features will be moved from the existing Python code base to new Go services.

The team is working remotely in the Central European Timezone. We are more than happy to meet you in Brno (Czechia) or in Bratislava (Slovakia) where our headquarters is located.

If we piqued your interest, you can chat with Milan, the team's Engineering Manager, or go ahead and apply ????.

Responsibilities

1. Develop, design, maintain, and test our services written in Go.
2. Work with GCP, Kubernetes, Kafka, ClickHouse, and many other technologies.
3. Work with SQL interface for efficient interaction with multiple databases.
4. Design distributed systems ensuring data consistency, high availability, observability, and efficiency.
5. Assist and troubleshoot during the service lifecycle, including design, deployment, and operation stages (build it and run it).
6. Work as part of the L3 support to handle and resolve production incidents.

Qualifications

1. Prior experience in software development, specifically with Go.
2. Proficiency in reading Python code.
3. Solid grasp of engineering principles and practices.
4. Experience working with GCP, Kubernetes, cloud-based services, and distributed systems.
5. Familiarity with OLAP SQL databases.
6. High problem-solving capabilities for tackling complex software development issues.
7. Experience being part of a live production on-call rotation is preferred.
8. Familiarity with Data Lakehouses is a plus.
9. Interest in Rust or C++ will be your advantage.

Our stack

• Go, Python, C++ (you will mostly work in Go and read Python)
• ClickHouse, Apache Kafka, MongoDB, and more … 
• Kubernetes (GKE)
• Google Cloud Platform
• Gitlab CI/CD, Prometheus and Grafana

Compensations

• Salary ranges from 3500 EUR gross/month based on your seniority and it can get much higher later depending on your performance.
• There's a bonus based on company performance and your salary.
• You will be entitled to restricted stock units ????that will truly make you a part of Bloomreach.
• You can spend 1500 USD per year on the education of your choice (books, conferences, courses, ...).
• You can count on free access to Udemy courses.
• We have 4 company-wide disconnect days throughout the year during which you will be encouraged not to work and spend a day with your friends and family "disconnected".
• You will have an extra 5 days of paid vacation ????. Extra days off for extra work-life balance ????.
• Food allowance!
• Sweet referral bonus up to 3000 USD based on the position.

Your success story.

• During the first 30 days, you will get to know the team, the company, and the most important processes. You’ll work on yourfirst tasks. We will help you to get familiar with our infrastructure, release process, tools, and product.
• During the first 90 days, you will participate in yourfirst, more complex projects. You will help the team find solutions to various problems, break the solution down into smaller tasks, and participate in implementation. You will learn how we identify problems, prioritize our efforts, and deliver value to our customers.
• During the first 180 days, you’ll become an integral part of the team. You will achieve the first goals we will set together to help you grow and explore new and interesting things. You will help us to deliver multi-milestone projects bringing great value to our customers. You will learn how we write technical documents and drive async cooperation. You will help us mitigate your first incidents, troubleshoot your first issue in production, and eventually even join the L3 support. You will get a sense of where the team is heading and you’ll help us toshape our future.

We are looking for a dedicated and ambitious team player who is not only passionate about coding but also up-to-date with the latest programming trends. This role is ideal for someone who is looking for a challenging yet rewarding role in a fast-growing environment. We are fueling a limitless e-commerce experience. Join us!

Tock is looking for experienced and motivated Field Account Executives to support our expansion by representing Tock in several major metropolitan markets.

As a member of Tock's growing sales organization, you'll be part of a dynamic group, and will get to work with some of the world's best Chefs, entrepreneurs, and restaurant owners. You will build a high-quality, strategic pipeline of prospective customers in your territory. You will manage the end-to-end sales process while helping build the brand of Tock in your market and work with current Tock customers to make sure they are happy, referenceable, and willing to make introductions. You will also work with the larger restaurant ecosystem in your market: real estate brokers, restaurant consultants, and other partners of Tock in-market.

This is a full-time, remote role located in Miami. You will report directly to the Sales Manager.

You'll Get To…

• Focus on building relationships with the top restaurants in your market
• Cultivate relationships throughout the organization of target restaurants
• Find a great solution for each customer using an understanding of their business and their growth plans
• Pitch Tock to replace and improve current reservation systems
• Establish a vision and plan to guide your long-term approach to pipeline generation
• Exceed sales revenue and overall goals
• Become a Tock product expert to lead online and onsite product demonstrations
• Manage complex sales and develop a strategic regional plan

Who We're Looking For

• 7+ years selling to restaurants or the hospitality industry (E-commerce or SaaS ideal)
• You have experience developing the business development strategy for a new territory
• Demonstrated experience meeting sales quotas
• Intrinsically motivated with experience in the restaurant and hospitality industry
• You have experience and want to work in a dynamic, growth stage company
• You have past success selling during market creation phase
• Experience using Salesforce to manage pipeline

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums
• Flexible paid time off
• 401k with employer match
• Paid parental leave
• Fertility and adoption benefits
• Education reimbursement
• Pretax commuter benefits
• Employee Assistance Program
• Charitable donation match
• 6 Global Employee Resource Groups (ERGs)

Cash Compensation Range: $95,000 - $125,000 USD

The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors.

In addition to the cash compensation above (which includes base salary), all Tock employees are eligible to receive equity in the company as part of their total compensation.

Tock's Growth

• Fast Company's "Most Innovative Companies" in 2021
• Built In's "Best Places to Work" in 2020, 2021, 2022, 2023, and 2024
• Chicago Tribune's "Game Changer" Award for industry innovation
• Reached a global customer base of 30 countries operating in 200+ cities
• Processed over $1 billion in prepaid reservations
• Featured in: The New York Times, Bloomberg, GQ, Vice, Wired, Food & Wine, Eater, and more

About Tock and Squarespace

Tock empowers restaurants, bars, and wineries with the tools needed to build successful businesses and deliver exceptional experiences. With a robust reservation and table management platform, thousands of businesses all around the world use Tock to generate revenue, increase covers, and keep guests coming back. In 2021, Chicago-based Tock became a part of Squarespace (NYSE: SQSP), a design-driven platform helping entrepreneurs build brands and businesses online. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers.

Our Commitment

At Tock, we embrace and celebrate the diversity of both our customers and employees. We are committed to equal employment opportunities regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

#LI-Remote

Tock is looking for experienced and motivated Field Account Executives to support our expansion by representing Tock in several major metropolitan markets.

As a member of Tock's growing sales organization, you'll be part of a dynamic group, and will get to work with some of the world's best Chefs, entrepreneurs, and restaurant owners. You will build a high-quality, strategic pipeline of prospective customers in your territory. You will manage the end-to-end sales process while helping build the brand of Tock in your market and work with current Tock customers to make sure they are happy, referenceable, and willing to make introductions. You will also work with the larger restaurant ecosystem in your market: real estate brokers, restaurant consultants, and other partners of Tock in-market.

This is a full-time, remote role located in DC. You will report directly to the Sales Manager.

You'll Get To…

• Focus on building relationships with the top restaurants in your market
• Cultivate relationships throughout the organization of target restaurants
• Find a great solution for each customer using an understanding of their business and their growth plans
• Pitch Tock to replace and improve current reservation systems
• Establish a vision and plan to guide your long-term approach to pipeline generation
• Exceed sales revenue and overall goals
• Become a Tock product expert to lead online and onsite product demonstrations
• Manage complex sales and develop a strategic regional plan

Who We're Looking For

• 7+ years selling to restaurants or the hospitality industry (E-commerce or SaaS ideal)
• You have experience developing the business development strategy for a new territory
• Demonstrated experience meeting sales quotas
• Intrinsically motivated with experience in the restaurant and hospitality industry
• You have experience and want to work in a dynamic, growth stage company
• You have past success selling during market creation phase
• Experience using Salesforce to manage pipeline

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums
• Flexible paid time off
• 401k with employer match
• Paid parental leave
• Fertility and adoption benefits
• Education reimbursement
• Pretax commuter benefits
• Employee Assistance Program
• Charitable donation match
• 6 Global Employee Resource Groups (ERGs)

Cash Compensation Range: $95,000 - $125,000 USD

The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), all Tock employees are eligible to receive equity in the company as part of their total compensation.

Tock's Growth

• Fast Company's "Most Innovative Companies" in 2021
• Built In's "Best Places to Work" in 2020, 2021, 2022, 2023, and 2024
• Chicago Tribune's "Game Changer" Award for industry innovation
• Reached a global customer base of 30 countries operating in 200+ cities
• Processed over $1 billion in prepaid reservations
• Featured in: The New York Times, Bloomberg, GQ, Vice, Wired, Food & Wine, Eater, and more

About Tock and Squarespace

Tock empowers restaurants, bars, and wineries with the tools needed to build successful businesses and deliver exceptional experiences. With a robust reservation and table management platform, thousands of businesses all around the world use Tock to generate revenue, increase covers, and keep guests coming back. In 2021, Chicago-based Tock became a part of Squarespace (NYSE: SQSP), a design-driven platform helping entrepreneurs build brands and businesses online. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers.

Our Commitment

At Tock, we embrace and celebrate the diversity of both our customers and employees. We are committed to equal employment opportunities regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

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