The Basics

As a Senior Software Engineer at Tanium, you will build and maintain best-of-breed products as part of a nimble development team. Tanium focuses on a customer engagement model and feedback process to ensure our products are designed the right way from the beginning. When new products ideas are identified, our software engineers design, develop, test, and deploy the products from the ground up, while iterating with product management and customers for feedback and input.

What you'll do

• Build and maintain Tanium's products alongside an agile development team
• Design, develop and test new product ideas from the ground up while working with product management for feedback and input
• Work on small teams that tackle big challenges in common components like a common data service tasked with unifying and consolidating endpoint data across the entire ecosystem, handling time series data that drive dashboarding and reporting, and exposing data externally through GraphQL enabling partners (like Salesforce) to easily integrate
• Delivering higher level services enabled by our core services that directly enable our products and focus on everything from security to operations to auditing

Education

• Bachelor's degree or equivalent experience
• CS Degree preferred

Experience

• 5+ years industry experience
• Experience designing and building high-impact, high-performance, scalable, observable, and maintainable backend services and APIs 
• Knowledge of at least one of Golang (preferred), Node.js, Python, Ruby, Rust, or Java
• Experience with HTTP API design and development
• Experience with modern software engineering development and automation tools like git and Jenkins

Other

• Demonstrates sound judgment for balancing between rapid development, long-term code maintainability and supportability
• Believes in the power of and the need for writing automated tests as part of development
• Experienced debugger who can put out fires under pressure when things go wrong in production environments
• Has knowledge of a variety of modern software frameworks (server side & browser side) and the versatility to learn new tools

About Tanium 

Tanium, the industry’s only provider of converged endpoint management (XEM), leads the paradigm shift in legacy approaches to managing complex security and technology environments. Only Tanium protects every team, endpoint, and workflow from cyber threats by integrating IT, Operations, Security, and Risk into a single platform that delivers comprehensive visibility across devices, a unified set of controls, and a common taxonomy for a single shared purpose: to protect critical information and infrastructure at scale. Tanium has been named to the Forbes Cloud 100 list for six consecutive years and ranks on Fortune’s list of the Best Large Workplaces in Technology. In fact, more than half of the Fortune 100 and the U.S. armed forces trust Tanium to protect people; defend data; secure systems; and see and control every endpoint, team, and workflow everywhere. That’s the power of certainty. Visit www.tanium.com and follow us on LinkedIn and Twitter.

On a mission. Together. 

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.   

We are an organization with stakeholders around the world and it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things. 

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.   

What you’ll get

The annual base salary range for this full-time position is C$95,000 to C$280,000. This range is an estimate for what Tanium will pay a new hire. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training and experience.

For more information on how Tanium processes your personal data, please see our Privacy Policy.

Tock is looking for experienced and motivated Field Account Executives to support our expansion by representing Tock in several major metropolitan markets.

As a member of Tock's growing sales organization, you'll be part of a dynamic group, and will get to work with some of the world's best Chefs, entrepreneurs, and restaurant owners. You will build a high-quality, strategic pipeline of prospective customers in your territory. You will manage the end-to-end sales process while helping build the brand of Tock in your market and work with current Tock customers to make sure they are happy, referenceable, and willing to make introductions. You will also work with the larger restaurant ecosystem in your market: real estate brokers, restaurant consultants, and other partners of Tock in-market.

This is a full-time, remote role located in Tampa. You will report directly to the Sales Manager.

You'll Get To…

• Focus on building relationships with the top restaurants in your market
• Cultivate relationships throughout the organization of target restaurants
• Find a great solution for each customer using an understanding of their business and their growth plans
• Pitch Tock to replace and improve current reservation systems
• Establish a vision and plan to guide your long-term approach to pipeline generation
• Exceed sales revenue and overall goals
• Become a Tock product expert to lead online and onsite product demonstrations
• Manage complex sales and develop a strategic regional plan

Who We're Looking For

• 7+ years selling to restaurants or the hospitality industry (E-commerce or SaaS ideal)
• You have experience developing the business development strategy for a new territory
• Demonstrated experience meeting sales quotas
• Intrinsically motivated with experience in the restaurant and hospitality industry
• You have experience and want to work in a dynamic, growth stage company
• You have past success selling during market creation phase
• Experience using Salesforce to manage pipeline

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums
• Flexible paid time off
• 401k with employer match
• Paid parental leave
• Fertility and adoption benefits
• Education reimbursement
• Pretax commuter benefits
• Employee Assistance Program
• Charitable donation match
• 6 Global Employee Resource Groups (ERGs)

Cash Compensation Range: $95,000 - $125,000 USD

The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors.

In addition to the cash compensation above (which includes base salary), all Tock employees are eligible to receive equity in the company as part of their total compensation.

Tock's Growth

• Fast Company's "Most Innovative Companies" in 2021
• Built In's "Best Places to Work" in 2020, 2021, 2022, 2023, and 2024
• Chicago Tribune's "Game Changer" Award for industry innovation
• Reached a global customer base of 30 countries operating in 200+ cities
• Processed over $1 billion in prepaid reservations
• Featured in: The New York Times, Bloomberg, GQ, Vice, Wired, Food & Wine, Eater, and more

About Tock and Squarespace

Tock empowers restaurants, bars, and wineries with the tools needed to build successful businesses and deliver exceptional experiences. With a robust reservation and table management platform, thousands of businesses all around the world use Tock to generate revenue, increase covers, and keep guests coming back. In 2021, Chicago-based Tock became a part of Squarespace (NYSE: SQSP), a design-driven platform helping entrepreneurs build brands and businesses online. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers.

Our Commitment

At Tock, we embrace and celebrate the diversity of both our customers and employees. We are committed to equal employment opportunities regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

#LI-Remote

Tock is looking for experienced and motivated Field Account Executives to support our expansion by representing Tock in several major metropolitan markets.

As a member of Tock's growing sales organization, you'll be part of a dynamic group, and will get to work with some of the world's best Chefs, entrepreneurs, and restaurant owners. You will build a high-quality, strategic pipeline of prospective customers in your territory. You will manage the end-to-end sales process while helping build the brand of Tock in your market and work with current Tock customers to make sure they are happy, referenceable, and willing to make introductions. You will also work with the larger restaurant ecosystem in your market: real estate brokers, restaurant consultants, and other partners of Tock in-market.

This is a full-time, remote role located in Orlando. You will report directly to the Sales Manager.

You'll Get To…

• Focus on building relationships with the top restaurants in your market
• Cultivate relationships throughout the organization of target restaurants
• Find a great solution for each customer using an understanding of their business and their growth plans
• Pitch Tock to replace and improve current reservation systems
• Establish a vision and plan to guide your long-term approach to pipeline generation
• Exceed sales revenue and overall goals
• Become a Tock product expert to lead online and onsite product demonstrations
• Manage complex sales and develop a strategic regional plan

Who We're Looking For

• 7+ years selling to restaurants or the hospitality industry (E-commerce or SaaS ideal)
• You have experience developing the business development strategy for a new territory
• Demonstrated experience meeting sales quotas
• Intrinsically motivated with experience in the restaurant and hospitality industry
• You have experience and want to work in a dynamic, growth stage company
• You have past success selling during market creation phase
• Experience using Salesforce to manage pipeline

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums
• Flexible paid time off
• 401k with employer match
• Paid parental leave
• Fertility and adoption benefits
• Education reimbursement
• Pretax commuter benefits
• Employee Assistance Program
• Charitable donation match
• 6 Global Employee Resource Groups (ERGs)

Cash Compensation Range: $95,000 - $125,000 USD

The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors.

In addition to the cash compensation above (which includes base salary), all Tock employees are eligible to receive equity in the company as part of their total compensation.

Tock's Growth

• Fast Company's "Most Innovative Companies" in 2021
• Built In's "Best Places to Work" in 2020, 2021, 2022, 2023, and 2024
• Chicago Tribune's "Game Changer" Award for industry innovation
• Reached a global customer base of 30 countries operating in 200+ cities
• Processed over $1 billion in prepaid reservations
• Featured in: The New York Times, Bloomberg, GQ, Vice, Wired, Food & Wine, Eater, and more

About Tock and Squarespace

Tock empowers restaurants, bars, and wineries with the tools needed to build successful businesses and deliver exceptional experiences. With a robust reservation and table management platform, thousands of businesses all around the world use Tock to generate revenue, increase covers, and keep guests coming back. In 2021, Chicago-based Tock became a part of Squarespace (NYSE: SQSP), a design-driven platform helping entrepreneurs build brands and businesses online. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers.

Our Commitment

At Tock, we embrace and celebrate the diversity of both our customers and employees. We are committed to equal employment opportunities regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

#LI-Remote

Tock is looking for experienced and motivated Field Account Executives to support our expansion by representing Tock in several major metropolitan markets.

As a member of Tock's growing sales organization, you'll be part of a dynamic group, and will get to work with some of the world's best Chefs, entrepreneurs, and restaurant owners. You will build a high-quality, strategic pipeline of prospective customers in your territory. You will manage the end-to-end sales process while helping build the brand of Tock in your market and work with current Tock customers to make sure they are happy, referenceable, and willing to make introductions. You will also work with the larger restaurant ecosystem in your market: real estate brokers, restaurant consultants, and other partners of Tock in-market.

This is a full-time, remote role located in Dallas. You will report directly to the Sales Manager.

You'll Get To…

• Focus on building relationships with the top restaurants in your market
• Cultivate relationships throughout the organization of target restaurants
• Find a great solution for each customer using an understanding of their business and their growth plans
• Pitch Tock to replace and improve current reservation systems
• Establish a vision and plan to guide your long-term approach to pipeline generation
• Exceed sales revenue and overall goals
• Become a Tock product expert to lead online and onsite product demonstrations
• Manage complex sales and develop a strategic regional plan

Who We're Looking For

• 7+ years selling to restaurants or the hospitality industry (E-commerce or SaaS ideal)
• You have experience developing the business development strategy for a new territory
• Demonstrated experience meeting sales quotas
• Intrinsically motivated with experience in the restaurant and hospitality industry
• You have experience and want to work in a dynamic, growth stage company
• You have past success selling during market creation phase
• Experience using Salesforce to manage pipeline

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums
• Flexible paid time off
• 401k with employer match
• Paid parental leave
• Fertility and adoption benefits
• Education reimbursement
• Pretax commuter benefits
• Employee Assistance Program
• Charitable donation match
• 6 Global Employee Resource Groups (ERGs)

Cash Compensation Range: $95,000 - $125,000 USD

The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), all Tock employees are eligible to receive equity in the company as part of their total compensation.

Tock's Growth

• Fast Company's "Most Innovative Companies" in 2021
• Built In's "Best Places to Work" in 2020, 2021, 2022, 2023, and 2024
• Chicago Tribune's "Game Changer" Award for industry innovation
• Reached a global customer base of 30 countries operating in 200+ cities
• Processed over $1 billion in prepaid reservations
• Featured in: The New York Times, Bloomberg, GQ, Vice, Wired, Food & Wine, Eater, and more

About Tock and Squarespace

Tock empowers restaurants, bars, and wineries with the tools needed to build successful businesses and deliver exceptional experiences. With a robust reservation and table management platform, thousands of businesses all around the world use Tock to generate revenue, increase covers, and keep guests coming back. In 2021, Chicago-based Tock became a part of Squarespace (NYSE: SQSP), a design-driven platform helping entrepreneurs build brands and businesses online. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers.

Our Commitment

At Tock, we embrace and celebrate the diversity of both our customers and employees. We are committed to equal employment opportunities regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

#LI-Remote

Fastly’s Compute Platform is the ultimate flexible edge compute platform. Our unique serverless platform scales workloads globally, without our customers lifting a single finger to manage their edge infrastructure. The platform is a generic compute platform, primarily built in Rust, that executes arbitrary WebAssembly programs across our global POP footprint. In partnership with the WebAssembly community, we’re developing new ecosystem capabilities and expanding first-class programming language and tooling support for Fastly’s Compute Platform.  

We are looking for a Senior Principal Engineer who thrives on designing and navigating the path from today's systems architecture to tomorrow’s strategy and cares deeply about everything from efficiency and scale to the developer experience our customers have when writing programs that run at our edge. You will make a massive impact on the entire organization - Fastly’s Compute engine is not just used by our customers, it is the substrate that Fastly builds on internally - the underpinning of all of Fastly’s Edge

You will drive the architecture of the Fastly Compute Platform. You’ll be deeply hands-on and technical - writing code, designing systems, shipping features, solving for scale and efficiency, collaborating with engineers in and outside the team and guiding and mentoring junior teammates. We are a distributed team that prioritizes customer experience, reliability and efficiency and working together.  You will act as the technical leader to the organization, partnering with the Senior Director of Compute Platform, Senior Managers and team leads. You will keep the goals of the greater engineering organization at top of mind while forging deep connections with other senior principal Engineers, senior leadership, and engineers across the company. 

What You'll Do: 

• Maintain a broad understanding of how critical systems work together - your work will span everything from scaling our platform infrastructure, WebAssembly, and the Fastly Compute SDKs
• Design, implement, and maintain critical Compute systems and features with a focus on performance, resilience and scalability
• Anticipate where and when systems will need to be adapted to meet our growth needs
• Articulate technical strategy via design documents
• Sequence the technical building blocks required to enable durable innovation
• Guide, share knowledge, and lead teams toward implementing cross functional systems
• Enable outcome driven, collaborative discussions utilizing the deep technical knowledge of the teams you work with
• Mentor and provide regular feedback to engineers
• Lead by example. Be an active implementer and team member
• Work with engineering and product leadership across the company
• Help guide and debug the organization to successfully implement the vision
• Partner with Sr Engineering leaders to build and execute in both internal & open source contexts

What We're Looking For: 

• 10+ years of hands-on experience as an engineer building complex, reliable, and highly efficient systems
• Recent experience developing applications that are deployed on bare metal servers
• Recent experience with systems programming languages such as Rust, C or C++
• A strong communicator who can articulate and execute on broad technical vision
• A collaborative leader and problem solving starting from first principles
• Demonstrated success choosing pragmatic solutions over perfect solutions to ship timely features
• Someone who balances the need for collaboration while avoiding design by committee or autocratic decision making
• Experience traversing a matrixed organization in order to drive meaningful technical change
• A customer centric mindset - our primary users are developers! 
• Experience building software that makes efficient use of system resources in order to scale.
• A grounding in open source ecosystems, community specific tooling and trends
• Someone with proven experience building systems that are easily operated

We’ll be super impressed if you have experience in any of these: 

• WebAssembly or other container based technologies
• Compilers
• Network protocols and architectures
• Developer tooling & developer focused product lines
• Open source

Work Hours

This position will require you to be available during core North American business hours, and available to support the team through incidents that require escalation. 

Work Locations & Travel Requirements:

This position is open to both hybrid and remote locations. 

The preferred locations for this position are:

• San Francisco, CA
• Denver, CO 
• New York, NY

Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home.  

We are willing to consider remote candidates in US (Remote) and Canada (Remote). 

This position may require travel as required by your role or requested by your manager. Travel is required 1-2 times a quarter depending on need. Travel is typically to an office location for events like tech summits, team summits, and planning activities.

Salary: 

The estimated salary range for this position if hired in the United States is $228,280 to $285,350.

Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.

This role may be eligible to participate in Fastly’s equity and discretionary bonus programs.

Benefits:

We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings? 

We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), an open vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2023, we offer 10 paid local holidays, 11 paid company wellness days.

About the Department

Emerging Technologies & Incubation (ETI) is where new and bold products are built and released within Cloudflare. Rather than being constrained by the structures which make Cloudflare a massively successful business, we are able to leverage them to deliver entirely new tools and products to our customers. Cloudflare’s edge and network make it possible to solve problems at massive scale and efficiency which would be impossible for almost any other organization.

About the Team

Cloudflare Zaraz allows engineers and product teams to fuel the growth of their web applications using 3rd party tools while maintaining high performance metrics, minimizing security risks, and respecting privacy obligations. In doing so, the team helped establish the open source Managed Components initiative as a new Internet standard to improve how third party code is packaged for inclusion in digital products across a range of devices.

Building on its successful adoption so far, we’re looking to expand the Cloudflare Zaraz category & catalog with a fresh complement of growth tools to continue removing obstacles in the path to develop thriving Internet properties.

We are a tight-knit team, communicating & collaborating regularly. We like to celebrate our achievements, support each other when we make mistakes, and hold each other and our work to the highest standard.

What you'll do

In this role, you will join world class engineers in shaping new products built entirely on Cloudflare’s global network, while continuing to nurture the growing impact of Cloudflare Zaraz on the Internet - ensuring continual reliability, maintaining best-in-class performance, and implementing new features and functionality.

You will be encouraged to bring ideas and own your code from inception to release, delivering solutions at all layers of the software stack to empower Cloudflare customers. On any given day, you might write a design document that outlines how you plan to solve a specific problem, ship a new feature layered upon 3 different technologies, or fix a bug in how our user experience renders. You can expect to interact with a variety of languages and technologies including, but not limited to Typescript, Go, Rust. We use Workers heavily and creatively.

If applicable to ongoing projects, you will also support the health and availability of services by being part of an on-call rotation.

About you

We want you to love it here! This role is a good fit for you if:

• you bring a passion for meeting business needs while building technically innovative solutions, and excel at shifting between the two - understanding how big-picture goals inform technical details, and vice-versa. 
• you are bold and persistent in your efforts to get your work across the finish line
• you are excited to collaborate & communicate with engineers across Cloudflare, and contribute at many layers of the stack
• you take pride in shipping effective, reliable code
• you are energized by learning new skills, battling through mind-bending debugging sessions, and sharing your knowledge with others
• you feel that documenting your work is just as important as delivering the code
• you want to join a team that upholds a culture of support, open and honest communication, and vulnerability, and that values collaboration over heroism

Examples of desirable skills, knowledge and experience

• 5+ years experience working with high volume software applications, with a strong focus on TypeScript programming language
• Ability to scope, work on and deliver initiatives independently 
• Knowledge of at least one modern strongly-typed programming language such as Go, Rust, or C++
• Strong written communication skills for contributing to internal and public-facing technical documentation, and authoring blog posts
• Solid understanding of computer science fundamentals including data structures, algorithms, and object-oriented or functional design

Bonus Points

• Understanding of the web and technologies such as web browsers, HTTP, JavaScript
• Experience building reliable, high performance distributed systems or on cloud platforms
• Experience using the Cloudflare Workers development platform
• Experience contributing to OSS software development or maintaining OSS projects

Available Locations: Lisbon or remote PT, London or Remote UK, Paris of Remote FR, Amsterdam or Remote NL, Munich or Remote DE 

At Squarespace, our platform empowers millions of people — from individuals and local artists to entrepreneurs shaping the world's most iconic businesses — to share their stories and create an impactful, design-forward, and easy-to-manage online presence.

We're continuing to grow our International team and are looking for a senior brand marketer to help support the strategic direction of in-market expansion across Europe. You'll work with the International Marketing Team and with the NYC-based Marketing team to implement in-market strategies across all marketing channels.

You will work fully remote in Amsterdam and report to the Marketing Director, Europe.

You'll Get To…

• Implement Squarespace's international strategy through ideation and execution of localized brand marketing plans
• Improve International growth and influence across all KPIs: product, customers, revenue, conversion, marketing ROI and LTV
• Assemble ongoing, strategic, in-market brand marketing opportunities in direct response to performance
• Be a market leader to both INTL and US-based product and marketing teams, ensuring optimisation across channels, including but not limited to PMM, Media, CRM and Comms
• Manage like-minded local partners/agencies, leading outreach and execution
• Communicate with Legal and Finance on all market activity, ensuring proper usage and budget efficiencies for all activity
• Monitor and track market progress and performance, communicating analysis and results to the wider business
• Maintain up-to-date knowledge of market macro, cultural, competitor, consumer and media landscape and trends

Who We're Looking For

• 12+ years of marketing experience across both digital and traditional marketing channels
• Go-to-market strategy and country level marketing experience across Central and/or Southern Europe
• Deep understanding of localized and/or go-to market strategies, and how product fit, consumer, community, culture and macro perspectives influence in-market plans
• A thoughtful eye for like-minded localized partner opportunities, alongside creative thinking - allowing for authentic, strategic and impactful ideation and integration
• Exceptional cultural builder, both internally and externally
• Experience in team management
• The ability to consistently stay on the pulse of in-market news, media, competitor, culture, influencers, tech and trends
• Fluent in English, alongside being native or fluent in Spanish, French or German

Benefits & Perks

• Fertility and adoption benefits
• Headspace mindfulness app subscription
• Flexible paid time off
• All statutory leaves, as required
• Equity plan for all employees
• Education reimbursements
• 6 Global Employee Resource Groups (ERGs)

About Squarespace

Squarespace (NYSE: SQSP) is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospitality business management via Tock. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

#LI-SN1 #LI-Remote

Tock is looking for experienced and motivated Field Account Executives to support our expansion by representing Tock in several major metropolitan markets.

As a member of Tock's growing sales organization, you'll be part of a dynamic group, and will get to work with some of the world's best Chefs, entrepreneurs, and restaurant owners. You will build a high-quality, strategic pipeline of prospective customers in your territory. You will manage the end-to-end sales process while helping build the brand of Tock in your market and work with current Tock customers to make sure they are happy, referenceable, and willing to make introductions. You will also work with the larger restaurant ecosystem in your market: real estate brokers, restaurant consultants, and other partners of Tock in-market.

This is a full-time, remote role located in Phoenix. You will report directly to the Sales Manager.

You'll Get To…

• Focus on building relationships with the top restaurants in your market
• Cultivate relationships throughout the organization of target restaurants
• Find a great solution for each customer using an understanding of their business and their growth plans
• Pitch Tock to replace and improve current reservation systems
• Establish a vision and plan to guide your long-term approach to pipeline generation
• Exceed sales revenue and overall goals
• Become a Tock product expert to lead online and onsite product demonstrations
• Manage complex sales and develop a strategic regional plan

Who We're Looking For

• 7+ years selling to restaurants or the hospitality industry (E-commerce or SaaS ideal)
• You have experience developing the business development strategy for a new territory
• Demonstrated experience meeting sales quotas
• Intrinsically motivated with experience in the restaurant and hospitality industry
• You have experience and want to work in a dynamic, growth stage company
• You have past success selling during market creation phase
• Experience using Salesforce to manage pipeline

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums
• Flexible paid time off
• 401k with employer match
• Paid parental leave
• Fertility and adoption benefits
• Education reimbursement
• Pretax commuter benefits
• Employee Assistance Program
• Charitable donation match
• 6 Global Employee Resource Groups (ERGs)

Cash Compensation Range: $95,000 - $125,000 USD

The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), all Tock employees are eligible to receive equity in the company as part of their total compensation.

Tock's Growth

• Awarded Fast Company's "Most Innovative Companies" for 2021
• Awarded Built In's "Best Places to Work" in 2020, 2021, 2022, 2023, and 2024
• Awarded America's Hottest Brands of 2020 by AdAge
• Won Chicago Tribune's "Game Changer" Award for industry innovation
• Reached a global customer base of 30 countries operating in 200+ cities
• Processed over $1 billion in prepaid reservations
• Named one of 2019's 50 Startups to Watch
• Featured in: New York Times, Bloomberg, GQ, Vice, Wired, Food & Wine, Eater, Skift Table, Chicago Tribune, Crain's Chicago Business, New York Post, and more

About Tock

Tock is the all-in-one system for reservations, takeout, delivery, and events. We are changing the way restaurants, wineries, and culinary event organizers run their business and how guests explore, discover, and book at these places all around the globe.

About Squarespace

Squarespace (NYSE: SQSP) is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospitality business management via Tock. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers.

Our Commitment

Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Tock, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

#LI-Remote

Locations: Austin TX 

About the Department

Emerging Technologies & Incubation (ETI) is where new and bold products are built and released within Cloudflare. Rather than being constrained by the structures which make Cloudflare a massively successful business, we are able to leverage them to deliver entirely new tools and products to our customers. Cloudflare’s edge and network make it possible to solve problems at massive scale and efficiency which would be impossible for almost any other organization.

The Workers teams makes it possible for Cloudflare customers to run JavaScript and WebAssembly on Cloudflare's edge network. We build and maintain the serverless technology that executes billions of requests per month on behalf of developers and grants them nearly limitless control over how their requests are handled and responded to.

The Workers Core Platform team delivers features that enable Cloudflare Workers customers to manage, configure and deploy their code. The team also ensures our critical core platforms scale and provide fundamental, reusable building blocks for customers.

What you will do

As a member of the Workers Core Platform team, you will collaborate with Engineers, Designers, and Product Managers to design, build and support large scale, customer facing systems that push the boundaries of what is possible at Cloudflare's edge computing platform. You will drive projects from idea to release, delivering solutions at all layers of the software stack to empower the Cloudflare customers. You can expect to interact with a variety of languages and technologies including, but not limited to Go, Kubernetes, Postgres SQL, Typescript, JavaScript, Rust. You will be expected to support the health and availability of critical services by being part of an on-call rotation.

Examples of desirable skills, knowledge and experience

• 3+ years of professional experience building and managing software applications.
• Understanding of computer science fundamentals including data structures, algorithms, object-oriented principles and API design.
• Knowledge of at least one modern programming language such as Go, TypeScript, Rust, Java, C#, or JavaScript.
• Experience in designing and architecting distributed systems.
• Experience in designing and implementing REST APIs.
• Experience working with cloud platforms, familiarity with cloud concepts.
• Experience in SQL, familiarity with common relational database concepts.
• Experience in testing, debugging, troubleshooting, optimizing and identifying possible failures.
• Familiarity with the web and technologies such as web browsers, HTTP, JavaScript.
• Familiarity with Kubernetes, Kafka, Clickhouse.

Position Location: Austin, TX | Lisbon, Portugal | London, UK

About the Department

Emerging Technologies & Incubation (ETI) is where new and bold products are built and released within Cloudflare. Rather than being constrained by the structures which make Cloudflare a massively successful business, we are able to leverage them to deliver entirely new tools and products to our customers. Cloudflare’s edge and network make it possible to solve problems at massive scale and efficiency which would be impossible for almost any other organization.

The Workers team makes it possible for Cloudflare customers to run JavaScript and WebAssembly on Cloudflare's edge network. We build and maintain the serverless technology that executes billions of requests per month on behalf of developers and grants them nearly limitless control over how their requests are handled and responded to.

The Workers Onboarding team aims to provide the best in class experience for Workers users to move fast and quickly bring ideas to life.

What you will do

As a member of the Workers team, you will collaborate with Engineers, Designers, and Product Managers to design, build and support large scale, customer facing systems that push the boundaries of what is possible at Cloudflare's edge computing platform. You will drive projects from idea to release, delivering solutions at all layers of the software stack to empower the Cloudflare customers. You can expect to interact with a variety of languages and technologies including, but not limited to Go, JavaScript, Typescript, SQL, GraphQL, Rust, and C++.

Requisite Skills

• 4+ years professional software engineering experience
• Experience with large-scale systems
• Must have strong experience with Javascript, Typescript, and one of the following: Go, C++, Rust
• Experience working in frontend frameworks such as React
• Experience with SQL and common relational database systems such as PostgreSQL
• Experience with Kubernetes or similar deployment tools
• Product mindset and comfortable talking to customers and partners
• Experience delivering projects end-to-end – gathering requirements, writing technical specifications, implementing, testing, and releasing
• Comfortable managing multiple projects simultaneously
• Comfortable working on an oncall shift

Bonus Points

• Experience with metrics and observability tools such as Prometheus, Grafana
• Experience using Workers and Pages
• Experience scaling systems to meet increasing performance and usability demands
• Knowledge of OAuth and building integrations with third-parties
• Has managed interns or mentored junior engineers

Tock is looking for experienced and motivated Field Account Executives to support our expansion by representing Tock in several major metropolitan markets.

As a member of Tock's growing sales organization, you'll be part of a dynamic group, and will get to work with some of the world's best Chefs, entrepreneurs, and restaurant owners. You will build a high-quality, strategic pipeline of prospective customers in your territory. You will manage the end-to-end sales process while helping build the brand of Tock in your market and work with current Tock customers to make sure they are happy, referenceable, and willing to make introductions. You will also work with the larger restaurant ecosystem in your market: real estate brokers, restaurant consultants, and other partners of Tock in-market.

This is a full-time, remote role located in London. You will report directly to the Sales Manager.

You'll Get To…

• Focus on building relationships with the top restaurants in your market
• Cultivate relationships throughout the organization of target restaurants
• Find a great solution for each customer using an understanding of their business and their growth plans
• Pitch Tock to replace and improve current reservation systems
• Establish a vision and plan to guide your long-term approach to pipeline generation
• Exceed sales revenue and overall goals
• Become a Tock product expert to lead online and onsite product demonstrations
• Manage complex sales and develop a strategic regional plan

Who We're Looking For

• 7+ years selling to restaurants or the hospitality industry (E-commerce or SaaS ideal)
• You have experience developing the business development strategy for a new territory
• Demonstrated experience meeting sales quotas
• Intrinsically motivated with experience in the restaurant and hospitality industry
• You have experience and want to work in a dynamic, growth stage company
• You have past success selling during market creation phase
• Experience using Salesforce to manage pipeline

Benefits & Perks

• Health insurance with 100% covered premiums for you and your dependent children
• Fertility and adoption benefits
• Headspace mindfulness app subscription
• Retirement benefits with employer match
• Flexible paid time off
• Up to 20 weeks of paid family leave
• Equity plan for all employees
• Education reimbursement
• Employee donation match to community organizations
• 6 Global Employee Resource Groups (ERGs)

Tock's Growth

• Fast Company's "Most Innovative Companies" in 2021
• Built In's "Best Places to Work" in 2020, 2021, 2022, 2023, and 2024
• Chicago Tribune's "Game Changer" Award for industry innovation
• Reached a global customer base of 30 countries operating in 200+ cities
• Processed over $1 billion in prepaid reservations
• Featured in: The New York Times, Bloomberg, GQ, Vice, Wired, Food & Wine, Eater, and more

About Tock and Squarespace

Tock empowers restaurants, bars, and wineries with the tools needed to build successful businesses and deliver exceptional experiences. With a robust reservation and table management platform, thousands of businesses all around the world use Tock to generate revenue, increase covers, and keep guests coming back. In 2021, Chicago-based Tock became a part of Squarespace (NYSE: SQSP), a design-driven platform helping entrepreneurs build brands and businesses online. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers.

Our Commitment

At Tock, we embrace and celebrate the diversity of both our customers and employees. We are committed to equal employment opportunities regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

#LI-Remote.

Available Locations: Austin, Texas | Lisbon, Portugal | London, UK

About the Department

Emerging Technologies & Incubation (ETI) is where new and bold products are built and released within Cloudflare. Rather than being constrained by the structures which make Cloudflare a massively successful business, we are able to leverage them to deliver entirely new tools and products to our customers. Cloudflare’s edge and network make it possible to solve problems at massive scale and efficiency which would be impossible for almost any other organization.

What you'll do

We announced Cloudflare Workers in 2017  — since then it’s played a key role in Cloudflare’s strategy for entering the developer platform market. Until the launch of Workers, as Cloudflare was ramping up its capabilities in the performance and security spaces, it became clear that developers needed more ways to control the edge than rules engines could support. Workers has allowed Cloudflare to add programmability to the edge such that developers could have access to writing logic on the edge in their preferred way — through code. Over the past few years, Workers has grown from a simple functions-as-a-service option into a fully blown full-stack platform. With any application, however, in addition to serverless compute, you need to be able to manage state. In 2022, Cloudflare released D1 — built on Durable Objects, D1 is Cloudflare’s first serverless database.  In this role, you’ll be helping define and building the future of D1 to enable developers to build full stack applications. 

Examples of desirable skills, knowledge and experience

• 5+ years experience building full-stack web applications.
• Knowledge of Javascript, preferably Typescript, for both frontend and backend application development.
• Knowledge of at least one modern strongly-typed programming language such as Go, Java, C#, Rust, or C++.
• Experience operating high volume Software-as-a-Service (SaaS) applications.
• Experience designing and building library and REST APIs
• A solid understanding of computer science fundamentals including data structures, algorithms, and object-oriented or functional design.

Bonus Points

• A thorough understanding of database internals such as SQLite and Postgres.
• A thorough understanding of the web and technologies such as web browsers, HTTP, JavaScript and WebAssembly.
• Experience building developer platforms and/or tooling.
• Experience developing on open source software projects.

The Basics

As a Senior Software Engineer at Tanium, you will build and maintain best-of-breed products as part of a nimble development team. Tanium focuses on a customer engagement model and feedback process to ensure our products are designed the right way from the beginning. When new products ideas are identified, our software engineers design, develop, test, and deploy the products from the ground up, while iterating with product management and customers for feedback and input.

What you'll do

• Build and maintain Tanium's products alongside an agile development team
• Design, develop and test new product ideas from the ground up while working with product management for feedback and input
• Work on small teams that tackle big challenges in common components like a common data service tasked with unifying and consolidating endpoint data across the entire ecosystem, handling time series data that drive dashboarding and reporting, and exposing data externally through GraphQL enabling partners (like Salesforce) to easily integrate
• Delivering higher level services enabled by our core services that directly enable our products and focus on everything from security to operations to auditing

Education

• Bachelor's degree or equivalent experience
• CS Degree preferred

Experience

• 5+ years industry experience
• Experience designing and building high-impact, high-performance, scalable, observable, and maintainable backend services and APIs 
• Knowledge of at least one of Golang (preferred), Node.js, Python, Ruby, Rust, or Java
• Experience with HTTP API design and development
• Experience with modern software engineering development and automation tools like git and Jenkins

Other

• Demonstrates sound judgment for balancing between rapid development, long-term code maintainability and supportability
• Believes in the power of and the need for writing automated tests as part of development
• Experienced debugger who can put out fires under pressure when things go wrong in production environments
• Has knowledge of a variety of modern software frameworks (server side & browser side) and the versatility to learn new tools

About Tanium 

Tanium, the industry’s only provider of converged endpoint management (XEM), leads the paradigm shift in legacy approaches to managing complex security and technology environments. Only Tanium protects every team, endpoint, and workflow from cyber threats by integrating IT, Operations, Security, and Risk into a single platform that delivers comprehensive visibility across devices, a unified set of controls, and a common taxonomy for a single shared purpose: to protect critical information and infrastructure at scale. Tanium has been named to the Forbes Cloud 100 list for six consecutive years and ranks on Fortune’s list of the Best Large Workplaces in Technology. In fact, more than half of the Fortune 100 and the U.S. armed forces trust Tanium to protect people; defend data; secure systems; and see and control every endpoint, team, and workflow everywhere. That’s the power of certainty. Visit www.tanium.com and follow us on LinkedIn and Twitter.

On a mission. Together. 

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.   

We are an organization with stakeholders around the world and it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things. 

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.   

What you’ll get

The annual base salary range for this full-time position is C$95,000 to C$280,000. This range is an estimate for what Tanium will pay a new hire. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training and experience.

For more information on how Tanium processes your personal data, please see our Privacy Policy.

At Squarespace, Customer Operations empowers users to give voice to their ideas and make it easy for them when they need help. Our team runs 24/7 with about 400 people between New York, Dublin and Portland and a remote workforce. Customer Success Specialists work with our customers every day to ensure that they are achieving success with our platform.

We are looking for a Manager of Customer Success that is passionate about helping entrepreneurs stand out and succeed in a constantly evolving marketplace. You will create strategies that promote customer success and engagement for add-on products and services offered by Squarespace. In addition to this, you monitor the effectiveness of the greater Customer Success team and support Team Leads in forming a high performance team culture.

You will report to a Director of Customer Support.

You'll Get To…

• Manage and oversee the operations for a team of Customer Success Team Leads and Specialists.
• Provide coaching and expertise to help teams achieve their performance targets.
• Optimize the customer journey by shifting from a reactive support operation to a proactive success-drive approach.
• Form relationships with CRM, Product Marketing, Help Center and Customer Operations Analytics teams to size new opportunities and identify prospects for success initiatives.
• Implement strategies to increase revenue by increasing sales of product add-ons and product engagement to existing customers.
• Partner with Customer Operations Analytics to build KPIs to attribute conversions and adoptions to specialists' performance.
• Prepare reports for Senior Leadership and Finance to demonstrate measurable results with incremental ROI product adoption rates, and customer satisfaction scores.
• Create a compensation plan to incentivize specialists to upsell, cross-sell, and mitigate churn.
• Explore sales engines and tools that map trends, report statistics, and make predictions for specialists.

Who We're Looking For

• 5+ years of Customer Success experience in early stage growth companies
• 2+ years of experience managing a Customer Success team with performance and revenue goal achievement
• Understand how technology solutions can improve the effectiveness of the Customer Success team
• Lead conversations that drive business for both parties and move the relationship forward.
• Experience developing strategies, translating them into initiatives and tracking delivery
• Operational excellence in inferring insights from customer data, process development and improvement, problem solving, communication, delegation and planning
• Experience in Sales operations and streamlining processes for Customer Success teams a plus

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums
• Health Savings Account with Squarespace funding
• Fertility and adoption benefits
• Supplemental Insurance plans
• Headspace mindfulness app subscription
• Retirement benefits with employer match
• Flexible paid time off
• Up to 20 weeks of paid family leave
• Equity plan for all employees
• $100 per month remote Stipend
• Access to supplemental insurance plans for additional coverage
• Education reimbursement
• Employee donation match to community organizations
• 6 Global Employee Resource Groups (ERGs)

Cash Compensation Range: $102,000 - $173,500 USD

The base salary for this position will vary based on job-related criteria including relevant skills, qualifications, experience, and location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), all Squarespace employees are eligible to receive equity in the company as part of their total compensation.

About Squarespace

Squarespace (NYSE: SQSP) is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospitality business management via Tock. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customer base, but we also strive for the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

Squarespace is seeking a Senior Financial Systems Lead with extensive Workday Adaptive Planning and Looker experience to join our team. You will partner with FP&A to assist our business partners in leading, developing, and maintaining management reporting to improve decision-making.

You will focus on continuous process improvement, and you will be responsible for coordinating data structures and process workflow changes to the planning process. You will use strong project management discipline and your understanding of business process workflow to meet the evolving needs of our growing organization.

You will work remotely and you will report to the Director of Financial Systems.

You'll Get To…

• Serve stakeholders of various levels to identify, define, and clarify technical requirements.
• Translate business needs into efficient reports and configurations that adhere to best practices.
• Recognize, analyze, and interpret significant data sets for trends or patterns.
• Create and maintain our Adaptive system to tie and align to our ERP (Netsuite), HCM (Workday) and Looker (BI) systems.
• Maintain, administer, and manage the Adaptive Planning data structures, and model changes to support "live" business processes and operational needs.
• Act as advisor to the FP&A team to ensure Adaptive is leveraging the latest technology and is aligned with industry standards.
• Design and implement use of Adaptive Planning by other business leaders, outside of FP&A, to facilitate quarter and annual planning.
• Articulate and present analysis and recommendations in such a way that the intended audience is effectively informed.
• Manage the Adaptive transformation project.
• Perform system administration tasks such as access and change management, version creation, and data feeds.

Who We're Looking For

• 7+ years of relevant experience
• Experience working with Workday Adaptive Planning and Looker technology in both a design and development capacity while leveraging your FP&A knowledge.
• Adaptive implementation or administration a must
• Current "Adaptive Insight" Certification.
• Hands-on functional experience and/or demonstrated proficiency in EPM-related business processes: Finance & Management reporting, FP&A, Analytics.
• Experienced in Financial Budgeting and Planning applications.
• Understanding of complex analytics use cases to support clients in identifying issues and providing solutions, coordinating with internal teams to quickly fix underlying issues.
• Knowledge of additional financial applications such as NetSuite, Workday, Looker and Coupa.

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums
• Health Savings Account with Squarespace funding
• Fertility and adoption benefits
• Supplemental Insurance plans
• Headspace mindfulness app subscription
• Retirement benefits with employer match
• Flexible paid time off
• Up to 20 weeks of paid family leave
• Equity plan for all employees
• $100 per month remote Stipend
• Access to supplemental insurance plans for additional coverage
• Education reimbursement
• Employee donation match to community organizations
• 6 Global Employee Resource Groups (ERGs)

Cash Compensation Range: $115,500 - $203,550 USD

The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), all Squarespace employees are eligible to receive equity in the company as part of their total compensation.

About Squarespace

Squarespace (NYSE: SQSP) is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospitality business management via Tock. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers.

#LI-JH1 #LI-Remote

As Squarespace's first full-time Conversation Designer, you'll oversee the content in our Support Assistant chatbot. Our conversational AI strategy is in an exciting early stage, and there's a lot of room to take ownership, bring your expertise, and implement changes. You'll create conversation flows in DialogFlow, help design automated self-service actions, and fine-tune how we integrate generative AI into the experience.

You're perfect for this role if you're a content strategist who takes end-to-end responsibility for complex projects, has a team-oriented mindset, and cares for the details in every string of text. You can cut through the AI industry hype and extract what's useful for our customers.

You'll sit within the Customer Operations Content team alongside knowledge base and internal content writers. You will report to the Senior Content Team Manager and can work remote in select US states or in our New York office.

You'll Get To...

• Manage conversation design for our support chatbot built in DialogFlow, from research to implementation.
• Experiment with new conversation flow ideas and process improvements.
• Use analytics, support volume trends, and AI training tools to identify and close gaps in the automated support experience.
• Play a key role in integrating generative AI, enhancing the bot with self-service actions, and scaling automated support into new channels and languages.
• Stay informed of new Squarespace product and policy changes, so you can train the chatbot on the latest information.
• Design solutions to ensure the scalability and reliability of the chatbot's library of content.
• Delegate bot maintenance tasks to KB writers and other teammates.
• Coordinate your own projects and cross-functional work using Jira.
• Provide vision, expertise, and influence about conversation design decisions.
• Collaborate with Help Experience Product/Engineering/Design, KB writers, and Customer Operations leaders.

Who We're Looking For

• 2+ years of experience as a conversation designer, prompt engineer, or a similar role
• 3+ years of additional relevant experience, which can include either:
  • Technical writing or UX writing
  • Product design or UX design
  • Systems administration (Zendesk or CRM)
• Experience creating customer flows using chatbots and other automated support tools
• Experience with DialogFlow or comparable language/intent chatbot builders, such as GCP, Azure, or Amazon Lex
• Applied knowledge of conversation design and support content strategy principles
• Understanding of NLP, training ML models, and payloads
• Understanding and points of view on implementing generative AI for support automation
• Experience with collaboration and project management tools like JIRA and Figma
• Experience using metrics to influence your work and assess outcomes
• Experience leading projects through collaboration and technical consultation.
• Plus: Familiarity with JSON and the basics of a state machine
• Plus: Experience with Zendesk
• Plus: Experience with Figma
• Plus: Experience in customer support or other customer-facing roles

How to apply

• Submit a portfolio with examples of past work. Your portfolio should highlight your experience creating and writing for automated or conversational support experiences.
• Please upload a cover letter.

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums 
• Health Savings Account with Squarespace funding
• Fertility and adoption benefits
• Supplemental Insurance plans
• Headspace mindfulness app subscription
• Retirement benefits with employer match
• Flexible paid time off
• Up to 20 weeks of paid family leave
• Equity plan for all employees
• $100 per month remote Stipend
• Access to supplemental insurance plans for additional coverage
• Education reimbursement
• Employee donation match to community organizations
• 6 Global Employee Resource Groups (ERGs)

Cash Compensation Range: $72,500 - $127,650 USD

The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), all Squarespace employees are eligible to receive equity in the company as part of their total compensation.

About Squarespace

Squarespace (NYSE: SQSP) is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospitality business management via Tock. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

#LI-Remote #LI-BW1