salesforce Remote Jobs

1202 Results

5d

Key Account Manager

GlintsRemote
Full Time ● Bachelor's degree ● 10 years of experience ● salesforce

Glints is hiring a Remote Key Account Manager

Key Account Manager - Glints - Career Page5-10 years of experience in customer-centric roles (Customer Success,

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5d

EMEA Pricing & Promotions Analyst

FenderRemote UK
Sales ● tableau ● salesforce

Fender is hiring a Remote EMEA Pricing & Promotions Analyst

Fender Musical Instruments Corporation is a world-famous brand with offices across the globe. Fender was born in Southern California and has built a worldwide influence beyond the studio and the stage. A Fender is more than an instrument; it’s a cultural symbol that resonates globally.

We are searching for a Pricing & Promotions Analyst to provide analysis and support in the development of FMIC brands’ Price and Promotional strategies, for the Direct-to-Consumer sites and the wider UK and European organisation.    Site coverage support includes Fender.com, Jacksonguitars.com and PreSonus.com.

Main Responsibilities 

  • Maintain the market intelligence tool and data feeds for Fender, Jackson & PreSonus catalogue across multiple markets and currencies.
  • Perform pricing data ingestion to analyse files and make recommendations based on market & sales trends.
  • Maintain price list feeds into the ERP & tech stack covering; MSRP GBP, EUR, SEK, DKK, NOK and consumer GBP & multiple EUR price lists.
  • Build & maintain DTC promotions in the eCommerce platform in multiple markets & currencies.
  • Produce and distribute regular reports on the EMEA market from a price & promotional perspective.
  • Analyse the competitive landscape to understand emerging trends & suggest data lead strategic price changes at a country & product level.
  • Review promotional performance to inform future planning.
  • Collaborate with the eCommerce Merchandisers to strategically plan product & category placements on FMIC websites at a country level.
  • Provide DTC strategy as well as market insights to inform Demand Planning.
  • Work closely with the eCommerce Manager EMEA and wider eCommerce, Marketing, Product and FP&A teams to execute plans to meet revenue objectives.

Person Specification

  • The ideal candidate has experience as a pricing or promotions analyst in an eCommerce business or similar role such as a buyer or finance analyst in a commercial setting where price strategy is a key driver of business success.
  • Experienced and comfortable processing large data sets working across various IT & technology platforms.
  • Ability to conduct reviews of large bodies of data in a self-sufficient manner.
  • Naturally conscious of & pays close attention to detail.
  • Continually seeks to improve the customer offering by staying across key competitor activities, industry trends & emerging market needs.
  • Excellent communicator who can facilitate success across departments & overcome challenges through collaboration.

 Essential Criteria

  • Proven experience in a price or promotions analyst lead role.
  • Experience working with large volumes of data.
  • Highly proficient with Microsoft Excel and spreadsheet editing as well as how to analyse & interpret large sets of data.
  • Experience using data visualisation & reporting tools for performance measurement such as Tableau, PowerBI, QlikSense etc.
  • Experience handling data feeds.
  • Proven years of experience working with IT and ERP systems.
  • Conscientious & committed to producing accurate & efficient results.
  • Ability to work on own initiative & be self-motivated to execute effectively.
  • Excellent interpersonal & communication skills, both written & verbal.
  • Ability to maintain confidentiality & handle sensitive information.
  • Ability to prioritise work & adapt to changing priorities.
  • Work flexibly to meet the needs of the organisation.
  • Excellent organisational skills.
  • Ability to problem solve & contingency plan.
  • Proficient in the use of Microsoft Word, PowerPoint, Outlook & willing to use a variety of new software tools.
  • Ability to work with a globally distributed team across multiple regions.

Desirable Criteria

  • Experience with an eCommerce platform such as Shopify, Salesforce Commerce Cloud, BigCommerce or similar.
  • Experience with market intelligence software tools.
  • Experience with SAP.
  • Performed A/B testing to make data-driven decisions.
  • Knowledge of the musical instrument market. Aware of musical instrument & European market trends.

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5d

Area Sales Manager - Medical / Aesthetic Lasers (Philadelphia & NJ)

FotonaRemote
Sales ● Full Time ● Ability to travel ● salesforce ● c++

Fotona is hiring a Remote Area Sales Manager - Medical / Aesthetic Lasers (Philadelphia & NJ)

Area Sales Manager - Medical / Aesthetic Lasers (Philadelphia & NJ) - Fotona - Career PageSee more jobs at Fotona

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5d

Customer Success Manager - France

Sales ● Bachelor's degree ● B2B ● salesforce ● Design

Cloudflare is hiring a Remote Customer Success Manager - France

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Locations: Paris, France. Lisbon, Portugal

About the Department

Customer Success Managers, Account Executives, Business Development Representatives, Solution Engineers, and Sales Operations - all working together to help our customers solve their business challenges by adopting Cloudflare while creating the revenue streams that help the company provide free service to millions in our community.

What you'll do

You will be working in a team of fellow Customer Success Managers that look after a pool of thousands of Enterprise customers, and are responsible for ensuring their success by managing their adoption during the post-sale experiences. 

You will bring strong relationship-building experience, product knowledge, project management, process improvements and organisational skills, as well as a high degree of empathy to ensure the customers’ satisfaction with Cloudflare’s services.

You will maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs. You are ultimately responsible for the retention of the pool of customers; this is driven through demonstrating the value the products and services provide to the customer’s business mostly via 1:many engagements: office hours, workshops and webinars.

Customer responsibilities:

You will be responsible for ensuring the success of a portfolio of Cloudflare’s contracted customers and managing all of their post-sale experiences. This includes being an escalation point for support issues and directing customer questions.  It is imperative that you manage your time effectively to ensure that you are working on high priority items.

From a commercial perspective, you will be responsible for the success of your customers in your book of business. You will be highly organised, data driven, and able to manage a large portfolio of customers. 

Additional responsibilities will include:

  • Build relationships with customers and internal stakeholders
  • Manage the customer life cycle after contract signature
  • Create, design, improve and deploy processes for our pooled team
  • Demonstrate a high degree of empathy for customer requests
  • Utilise data to uncover potential risks as well as expansion opportunities for customers
  • Work cross-functionally with multiple departments to resolve customer business challenges and work towards their stated goals
  • Ability to escalate appropriately and efficiently.
  • Communicate customer feedback and product needs to appropriate internal teams
  • Continuous learning on Cloudflare’s offering as well as soft skills
  • Co-building collateral material for customers
  • Being strategic: leverage 1:many and 1:1 engagements depending on the context

Examples of desirable skills, knowledge and experience

  • Fluent in French is a must, Dutch would be a plus
  • Strong communication skills in English (verbal and written) 
  • 3-5 years experience in related field, preferably in cybersecurity
  • Bachelor's degree required - Marketing / Business / IT orientation preferred 
  • Demonstrable organisational skills
  • Experience working directly with customers in a B2B environment
  • Basic understanding of computer networking and “how the internet works.”
  • Natural curiousity to learn about the cloud security industry
  • Experience with account portfolio planning and prioritisation, including Salesforce upkeep
  • Ability to prioritise, multi-task, and perform effectively under pressure
  • Analytical skills: there will be a lot of data, that you will need to transform into information and actions

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

1.1.1.1: We released 1.1.1.1to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitmentand ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail athr@cloudflare.comor via mail at 101 Townsend St. San Francisco, CA 94107.

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5d

Marketing Manager, ANZ

Sales ● marketo ● tableau ● B2B ● salesforce ● Design

Cloudflare is hiring a Remote Marketing Manager, ANZ

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Location: Sydney, Australia

About the Role

Cloudflare is looking for an enthusiastic B2B Enterprise marketing associate, who is dynamic, creative, and analytical. The individual has a track record of delivering creative and smashing programs that generate new prospects and grow the marketing revenue pipeline. This person will be dedicated to growing our businesses in ANZ.  

You will create, launch, and drive a series of digital campaigns that span a variety of online channels – email, social, and webinars to name a few. You will also drive our in-person and virtual events tactics and end to end execution. You have a natural inclination to measure the effectiveness of marketing activities, strong project management skills, and the ability to think strategically and orchestrate many moving parts. You must have the basic working knowledge and expertise of the demand generation marketing funnel and lead flows. The right candidate will have the ability to work cross-functionally with all teams in-region and in headquarters in San Francisco. This is a regional role based in Sydney, Australia. Market experience and expertise is required for this role.

What you'll do

  • Report into the Head of Marketing-ANZ based in Sydney
  • As the ANZ marketing manager, you will be responsible for both online and offline marketing tactics and execution for Australia and New Zealand. 
  • Work in cross-functional teams and collaborate closely with global demand generation, product marketing, sales, marketing operations, sales ops and many others in the development, execution and measurement of marketing initiatives
  • Align marketing initiatives to directly support sales objectives, focusing on lead generation and opportunity development.
  • Assess campaign performance using SFDC and Tableau reporting, evaluate ROI, and provide data-driven recommendations for improvement.
  • Plan, promote, and host field marketing events (trade shows, conferences, executive dinners, and workshops) across Australia and New Zealand that capture prospects and help move them into customers.
  • Work with cross-functional team members (Design, Sales, Marketing, Finance, Product) to orchestrate high-impact integrated marketing campaigns.
  • Work with the global marketing teams to optimise and localise global campaigns to ensure market relevancy. 
  • Manage campaigns from strategic planning and execution to evaluation, ensuring smooth project management throughout. Oversee timelines, track ROI, and implement data-driven optimisations to continuously improve performance.
  • Communicate campaign results to key stakeholders.

Examples of desirable skills, knowledge and experience

  • 5 to 8 years proven experience in B2B marketing (enterprise software, SaaS, regional marketing and/or info security experience a plus)
  • BA/BS in Marketing, Business, Economics, or other quantitative field
  • On the digital side, you will be supporting our digital teams to help with execution and optimisation of online marketing campaigns across multiple channels (e.g. email, webinars, social media, etc.). 
  • In addition, you must have experience in planning, budgeting and managing trade shows, events, and conferences from start to finish
  • Have proven track record of launching successful online and offline marketing campaigns and driving qualified leads in the funnel
  • Strong project management/organisational skills and the ability to successfully manage multiple initiatives at once
  • Strong interpersonal skills, collaborative, and the ability to coordinate across multiple departments in different time zones
  • Results oriented with experience using qualitative and quantitative metrics with a focus on revenue, conversion, sales and other marketing goals
  • Analytically inclined, exceptional organisational skills, with rigorous attention to detail
  • Ability to work effectively in a fast-paced and ever-changing environment with tight deadlines
  • Having a strong sense of curiosity and passion for learning
  • Exhibit strong stakeholders’ management and communication skills
  • Hands-on experience with Salesforce, Marketo, and Tableau, will be an advantage.
  • Previous experience in a high growth company in the SaaS, security, or network space, combined with knowledge of how the Internet works is a plus

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

1.1.1.1: We released 1.1.1.1to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitmentand ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail athr@cloudflare.comor via mail at 101 Townsend St. San Francisco, CA 94107.

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5d

IT Program Manager

Full Time ● agile ● Master’s Degree ● salesforce ● Design ● c++

DRT Strategies, Inc. is hiring a Remote IT Program Manager

IT Program Manager - DRT Strategies, Inc. - Career PageBPA ManagementSee more jobs at DRT Strategies, Inc.

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6d

Vice President, Customer Success

Ease IncRemote
Sales ● Full Time ● Bachelor's degree ● salesforce ● mobile

Ease Inc is hiring a Remote Vice President, Customer Success

Vice President, Customer Success - Ease Inc - Career PageSee more jobs at Ease Inc

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6d

Sales Enablement Lead

Ease IncRemote
Sales ● Full Time ● Bachelor's degree ● 5 years of experience ● B2B ● salesforce ● mobile

Ease Inc is hiring a Remote Sales Enablement Lead

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6d

VP of Market Expansion

Blend36Columbia, MD, Remote
Sales ● salesforce ● c++

Blend36 is hiring a Remote VP of Market Expansion

Job Description

The VP of Emerging Accounts is a new role dedicated to next-generation Tier 1 ICP (Ideal Customer Profile) prospecting. This role will focus on engaging with the next 10–20 Tier 1 ICPs with which Blend is not currently working with across all verticals. There will be no overlap with clients already pursued by the BD team. The work will provide higher visibility and velocity toward securing larger opportunities in the next set of Tier 1 customers, with a focus on identifying multi-million dollar deals that would not have been worked on while the team is working on the set of engaged accounts. h-value deals for global or boutique consulting firms, you will:

Key responsibilities include coordination with the SVP of Sales, Business Development and Growth as well as the GTM team on selecting the next 10-20 Tier1 targets. The VP of Emerging accounts will collaborate with the GTM team to identify key opportunities for these customers and translate into quantifiable pipeline. The VP will also work with Service Line leaders to craft offerings, securing engagement with stakeholders and decision-makers, ensuring new logo customer readiness (e.g., NDA/MSA completion), and establishing executive connections with the BD team or leadership as needed to drive the opportunity forward. Once the account is established and closer to deal closure, the role will pivot back to early stage leads and prospects to qualify new opportunities and keep the pipeline replenished. The objective, once fully refined and validated, is to identify, maintain and fast-track $10–20M in new active opportunities across all verticals. The VP will also support growth opportunities in Horizon 2 and support efforts to enter global conglomerates and accelerate key opportunities in the active verticals and West region. 

 

Key Functional Areas 

  • Innovation Sales: Implementing new tools and methods to stay ahead of the competition. 
  • Market Penetration: Identifying and exploiting opportunities to expand into new markets or verticals. 
  • Deal Structuring: Skilled in crafting deals that meet Blend's growth, margin and the client's strategic needs. 
  • Data and AI Expertise: Deep understanding of the products/services being sold and the competitive landscape. 
  • Customer Success: Ensuring customers achieve value, which drives retention and expansion. 
  • Sales Analytics: Using metrics and KPIs to assess performance, optimize processes, and guide decision-making. 
  • CRM Proficiency: Leveraging tools like Salesforce or HubSpot to manage customer relationships and pipeline effectively. 

 

Qualifications

Required Personal Experience:

  • Influencer: Innovative leader with the ability to identify opportunities and influence organizations. 
  • Delivers Results: Ability to successfully sell enterprise level solutions, working through the many obstacles along the way. 
  • Effective Communicator: Able to present to c-level executives and technology teams with excellent written and verbal communications. 
  • Creative Thinker & Problem Solver: Ability to utilize exceptional problem-solving skills to work through difficult challenges. 
  • Impact Assessment: Ability to determine the impact of proposed solutions on clients’ strategy and business outcomes 

Required Professional Experience:

  • Have a deep industry, data, AI and enterprise technology solutions  
  • Over 15 years of experience in selling and delivering projects/strategy/advisory, business intelligence & technology  
  • Strategic thinking around developing solutions in the data science and AI space 
  • Professional client experience in operating as a Trusted Advisor  
  • Strong commercial instincts 
  • Strong organization and execution skills 
  • Passion around closing deals, people, and talent development 

Success Metrics:

  • Overall ability to achieve targets in sales and growth 
  • Growth of new logos as a percentage of total  
  • Annual value of identified and closed deals in $ 
  • Ability to sell solutions across different capabilities 
  • Penetrate into new industry verticals 

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6d

Senior Software Engineer

KIPPRemote, N/A, Remote
DevOPS ● jira ● sql ● wordpress ● salesforce ● Design ● azure ● api ● git ● c++ ● .net ● css ● javascript ● PHP

KIPP is hiring a Remote Senior Software Engineer

Job Description

About The Position 

As a Senior Software Engineer at KIPP, you will play a critical role within the Application Development team, which is responsible for the development and support of custom-built applications, as well as the integration of products and solutions developed by external vendors. You will be deeply involved in designing and developing applications that directly impact the education and success of thousands of students across the country, while overseeing the integration of systems to ensure seamless data flow across the organization. This role also comes with responsibility for application support, ensuring the ongoing functionality and stability of systems. 

In this position, you will collaborate closely with KIPP Foundation stakeholders and internal teams to deliver innovative technology solutions that power KIPP’s growth and enable smarter decision-making. You'll provide technical guidance and mentorship to team members, ensuring that projects meet KIPP’s high standards and align with its technology strategy. 

The Application Development team, part of Technology Team, thrives on collaboration, continuous learning, and innovation. Team members are committed to delivering excellent results while embracing a culture of resilience, curiosity, and shared success. The team works closely with various departments, focusing on creating technology solutions that enhance the journey of KIPP students. 

 

Responsibilities 

Application Design and Development 

  • Work closely with key stakeholders to scope user requirements and align technical solutions with KIPP's mission of improving student outcomes. 

  • Provide subject matter expertise in developing new features for existing applications and determining the appropriate platforms for new initiatives. 

  • Propose a comprehensive architecture to solve business requirements, ensuring alignment with KIPP’s overall technology strategy and framework. 

  • Design and develop information architecture and navigation layouts, prioritizing usability and user adoption to enhance the user experience. 

  • Customize and enhance applications across multiple technology platforms to meet KIPP's operational needs. 

  • Oversee and review technical designs and code produced by consultants, ensuring quality and alignment with KIPP’s standards. 

  • Ensure comprehensive unit testing and participate in the user acceptance testing process to deliver high-quality applications. 

DevOps and Deployment 

  • Oversee the deployment pipeline, ensuring smooth and reliable delivery of applications across development, staging, and production environments. 

  • Collaborate with the development and operations teams to ensure seamless integration and delivery of code changes while maintaining system stability. 

  • Manage and automate the release process, implementing practices to minimize downtime and reduce risk during deployments. 

  • Ensure all environments (development, staging, production) are properly configured and optimized for performance, availability, and security. 

  • Monitor the health and performance of applications and infrastructure, addressing issues proactively to ensure high availability and system integrity. 

  • Implement backup, recovery, and disaster recovery procedures to safeguard data and application continuity. 

  • Collaborate with cross-functional teams to maintain version control, manage code repositories, and handle branching and merging strategies efficiently. 

  • Work with the operations team to maintain servers and manage infrastructure scaling and optimization. 

Application Support and Infrastructure 

  • Serve as Tier II support for unresolved application issues, working closely with the Helpdesk Technician to provide timely and efficient solutions. 

  • Provide technical guidance and mentorship to other IT team members, fostering a collaborative and learning-focused environment. 

  • Collaborate with the IT Operations team to ensure that applications are patched, upgraded, and fully operational during scheduled maintenance windows. 

  • Develop processes, in collaboration with the IT Operations team, to ensure data security, high availability, and effective disaster recovery strategies. 

Documentation 

  • Provide written design documents and regularly update documentation with as-built information for accuracy and continuity. 

  • Maintain thorough documentation of the Application Development infrastructure, including server and database inventories, application licenses, and related technical resources.

Qualifications

Skills  

Mission & Student Focus: Demonstrated commitment to education equity; a passion for KIPP’s mission; desire and ability to uphold KIPP’s values (Focus on Excellent Results, Courageous Action, and Resilient Solutions Focus) 

Cultural Competence & Commitment to Equity: A proactive cultural leader and team player who thrives on collaboration and learning; can effectively collaborate with teammates across lines of difference. 

Critical Thinking & Problem Solving: Gathers information from multiple relevant sources and stakeholders when problem-solving; analyzes, reflects upon, synthesizes, and contextualizes information; weighs pros and cons of multiple options to solve complex problems; anticipates and identifies problems in a timely manner  

Impact & Influence: Stimulates others to take action and accomplish goals, even when no direct reporting relationship exists; builds coalitions to garner support by aligning proposals/ideas with the needs and priorities of others; adapts personal leadership style/approach to influence others 

Stakeholder Management: Seeks opportunities to work with a wide range of individuals and organizations to achieve common goals and better outcomes; gains the truth of key stakeholders by active listening and seeking to understand their views and needs; consistently demonstrates respect and appreciation for others by empathizing, valuing their time and contributions, being available and responsive to their needs 

Planning & Execution: Methodically backward plans to achieve short- and long-term goals; manages time and resources effectively, prioritizing efforts to organizational goals; regularly compares actual progress to planned milestones and adjusts plans accordingly, holding themselves and others accountable for achieving intended outcomes 

 

Experience and Qualifications 

  • A minimum of 5 years of relevant technical experience in software development is mandatory, with a strong emphasis on hands-on development, architecture, integration projects, delivering complex solutions, and proven technical leadership. 

  • Expertise in building and enhancing applications within Salesforce, including APEX, Flows, Lightning Components, Visualforce, and SOQL. 

  • Strong proficiency in Object-Oriented Programming (OOP) languages such as C#, along with front-end technologies like HTML, JavaScript, and CSS. 

  • Experience with database management, including SQL Server, BigQuery, and data modeling, as well as integration through API endpoints (OAuth2). 

  • Familiarity with DevOps practices, including CI/CD, version control, and automated deployments. 

  • Experience working in cloud environments (Azure) and managing application infrastructure for high availability. 

  • Hands-on experience with CMS platforms (WordPress), marketing tools (HubSpot), system integration tools (SSIS), and identity management with OneLogin. 

  • Proficient in project management and collaboration tools like Jira, Smartsheet, Microsoft Office 365, and Teams. 

 

Technologies and Tools: 

  • Platforms & Systems: CRM (Salesforce), Azure, SQL Server, BigQuery, WordPress, OneLogin 

  • Languages & Frameworks: C#, .NET Framework, .NET Core, APEX, PHP, JavaScript, HTML, CSS, SQL, SOQL 

  • DevOps & Integration: CI/CD, Bitbucket, Git, SSIS, API (OAuth2) 

  • Tools: VS Code, Jira, Smartsheet, Microsoft Office 365, Teams, HubSpot 

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6d

Revenue Operations Analyst, Sales

AcquiaRemote - India
Sales ● 9 years of experience ● 6 years of experience ● 3 years of experience ● salesforce ● drupal

Acquia is hiring a Remote Revenue Operations Analyst, Sales

About Acquia

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

Overview:

The Revenue Operations Analyst will be a member of the Revenue Operations team in support of Acquia’s continued growth.  This highly visible role is ideal for a motivated individual who leverages fact-based analysis and creative thinking to solve problems.  This team member will be expected to develop a deep understanding of Acquia’s business drivers and build strong relationships with function, department, and executive leadership to create actionable analysis.  In return, this role offers the right candidate the opportunity to help shape the next phase of Acquia’s history.

In this role, you will forecast and analyze quarterly business results, perform complex ad hoc analysis, and identify performance opportunities across both Sales and Marketing disciplines. This person will work with reports and reporting tools that transform large amounts of data into actionable information. Examples of possible analysis workload include: lead lifecycle analysis and funnel metrics, performance variance analysis, forecast accuracy analysis, sales pipeline analysis, and identifying leading indicators of territory performance.

Responsibilities:

  • Assist with quarterly close, reporting and forecasting, and planning process
  • Identify business trends and quarterly variances
  • Prepare management reports
  • Conduct ad hoc analytical studies in support of operational improvement initiatives
  • Develop and maintain models and reports to clearly communicate actual results and forecast performance
  • Complete quarterly variance analysis and identify key business drivers
  • Create tools to facilitate the analysis of transactional data

Qualifications:

  • Bachelors in Marketing, Finance and/or Accounting or related discipline or 2-4 years’ experience in Marketing Operations, Sales Operations or Financial Analysis
  • Proven capability in financial modeling
  • Experience with modeling and budgeting
  • Very strong analytical/problem-solving skills
  • Great communication skills and the able to interact with various levels within the organization
  • Advanced Excel skills and capable of interpreting/manipulating data
  • Salesforce and Domo experience a plus
  • Understanding of the levers which impact business performance
  • Ability to manage multiple priorities in a fast-paced environment
  • Ability to present the results of complex analysis clearly and effectively to a wide range of business leaders

 

Conclusion 

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

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6d

Executive Sales Director

InMarketRemote (US-Only)
Sales ● agile ● salesforce ● mobile ● c++

InMarket is hiring a Remote Executive Sales Director

Job Title: Executive Sales Director

Location: Remote - United States only

 

About InMarket

Since 2010, InMarket has been the leader in 360-degree consumer intelligence and real-time activation for thousands of today’s top brands. Through InMarket's data-driven marketing platform, brands can build targeted audiences, activate media in real time, and measure success in driving return on ad spend. InMarket's proprietary Moments offering outperforms traditional mobile advertising by 6x.* Our LCI attribution platform, which won the MarTech Breakthrough Award for Best Advertising Measurement Platform, was validated by Forrester to drive an average of $40 ROAS for our clients. 

*Source: Wordstream US Google Display Benchmarks for Mobile Media

 About the role

InMarket is seeking a talented, and motivated Executive Sales Director. You will call on brands and agencies selling our suite of location-derived solutions, including: measurement, data insight, and media products. You will focus on building in-roads directly with brands and with agency teams. You will be tasked with expanding & evangelizing our products while educating senior marketers on the value of our data and attribution offerings. 

 Your daily impact as a Executive Sales Director

  • Directly manage and cultivate assigned customer lists from prospecting to farm resulting in meeting or exceeding target sales.
  • Collaborate with sales leadership to position the InMarket offering to world class agencies and brands
  • Maintain Salesforce timely and accurately to allow for accurate sales projections.
  • Currently hold and continue development of key relationships across top agencies and brands

Your experience and expertise

  • 7+ years of previous sales experience at a location advertising or data company 
  • 5+ Years Measurement/Attribution Experience
  • Experience managing strategic partnerships
  • Excellent listener with proven ability to translate client needs into product solutions
  • Existing client/agency relationships within the territory a plus
  • Location audience and/or ad tech sales experience a plus

Benefits Summary

  • Competitive salary, stock options, flexible vacation
  • Medical, dental and Flexible Spending Account (FSA)
  • Company Matched 401(k)
  • Unlimited PTO (within reason)
  • Talented co-workers and management
  • Agile Development Program (For continued learning/professional development)
  • Paid Paternity & Maternity Leave

 

For candidates in California, Colorado, and New York City, the Targeted Base Salary Range for this role is $170,345 -$210,000

Actual salaries will vary depending on factors including but not limited to work experience, specialized skills and training, performance in role, business needs, and job requirements. Base salary is subject to change and may be modified in the future. Base salary is just one component of InMarket’s total rewards package that also may include bonus, equity, and benefits.  Ask your recruiter for more information! 

At InMarket we are committed to a culture that supports diversity, inclusion, belonging and equal opportunity. We celebrate all people and believe everyone deserves respect regardless of race, gender, sexual orientation, backgrounds, experiences, abilities or beliefs.

InMarket is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.



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6d

RPO Sales/Solutions Executive

Allegis Global SolutionsRemote, REMOTE, Remote
Sales ● salesforce ● Design ● c++

Allegis Global Solutions is hiring a Remote RPO Sales/Solutions Executive

Job Description

The RPO Solutions Executive is pivotal in driving new business success across North America by implementing product business development and account strategies. This role involves identifying and generating new business opportunities, building relationships with potential clients, and driving revenue growth. The position demands a high level of daily activity to manage the full lifecycle sales process. Key responsibilities include collaborating with executive management to develop systematic sales plans and processes to achieve business objectives. Additionally, the Solutions Executive will partner with Business Development Executives to build a robust pipeline and increase market share by securing new business opportunities.

Responsibilities

  • Responsible for driving new business success of the RPO product line, including ensuring the execution of business and account strategy.
  • Develop and manage robust pipeline of new opportunities.
  • Work closely with the RPO Business Development Executives to qualify opportunities and deliver recommendations/solutions to new and/or existing customers.
  • Work closely with our Lead Generation, Marketing team and other Allegis Group companies to identify and qualify new opportunities.
  • Secure meetings and travel to meet with C-Suite, VP and Director level contacts to discuss their RPO and talent acquisition strategy.
  • Designs and presents technical resolutions for RPO Solutions.
  • Develop relationships with high level executives and offer consultative approach to customers as it relates to Human Capital Acquisition activities.
  • Clearly present the capabilities and value proposition of Allegis Global Solutions.
  • Develop and deliver sales presentations, negotiating contracts, developing pricing models, and defining scope for RPO engagements.
  • Play the critical role in identifying and closing RPO opportunities in a consultative fashion.
  • Assist in the gathering, documenting and delivering of client agreed upon expectations.
  • Work with the Operations and Implementation leadership to ensure go-live dates for new and expansion engagements are set appropriately and attainable. 
  • Travel as necessary to support customer activity at key accounts.
  • Participation in industry conferences/summits.
  • Support the full life cycle BD process and work closely with peers and/or Sr. Solution Executives to close an opportunity once it is qualified.
  • Recognize and respond to integrated talent opportunities that incorporate AGS’ RPO, MSP & Procurement Solutions service offerings.
  • Manage the sales cycle and work closely with Bid Management and a cross-functional team to win new business.
  • Track and monitor all opportunities in CRM (Salesforce)

 

Qualifications

  • Bachelor’s degree in business or management, or equivalent experience
  • 10+ years of Business Development experience, 5+ years within the RPO industry
  • Proven track record closing enterprise RPO opportunities
  • Proven ability to work within a strong culture that has established BD processes.
  • Proven solution sales experience and results
  • Ability to build a diversified global sales plan
  • Experience working with multiple internal functional leaders to collaborate on the solution design in support of our integrated sales process
  • Experience working (and performing) independently and within a team environment to manage all aspects of a sales cycle
  • Ability to interact with people at all levels of an organization and to develop strong client relationships
  • Ability to think creatively in order to influence and shape client business decisions

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6d

Principal Business Process Consultant, Customer and Industries Workflow Products Expert Implementation Services

ServiceNowAddison, TEXAS, Remote
Sales ● agile ● salesforce ● oracle ● Design

ServiceNow is hiring a Remote Principal Business Process Consultant, Customer and Industries Workflow Products Expert Implementation Services

Job Description

The Company

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

The Team

The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Outcomes team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.

The Role

The Pr. Business Process Consultant, Customer and Industries Workflow is the functional and process expert of a customer engagement team – consulting with customers and guiding them in the endeavor of transitioning business requirements to configuration requirements of the ServiceNow Customer and Industries products – all with the goal of accelerating and driving customer business outcomes.

What you get to do in this role:

· Be the process expert in how to best support by using ServiceNow products using ServiceNow best practices focused on configuration vs. customization

· Process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders

· Lead customers in their efforts to take advantage of the ServiceNow capabilities in their efforts to improve their processes

· Lead customer design workshops

· Owning support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements using ServiceNow standard materials and collateral

· Guiding customers in completing required documentation such as business requirement workbooks for functional aspects of the solution

· Drafting more functionality-focused user stories, their acceptance criteria, testing strat-egy and knowledge transfer while supporting customers in reviewing and approving them

· Guides and advocates for the customer’s needs throughout the engagement

· Support internal unit testing of developed solution during the development stage of the engagement, in partnership with Technical Resources

· Drive customer unit and user-acceptance testing requirements throughout and at key stages of an engagement

· Be a lead member of an overall engagement project team focused on delivering suc-cessful and substantive customer outcomes

· Prepare all customer-facing deliverables focused on process

· Collaborate with the engagement manager to monitor for scope creep and resolve criti-cal path technical issues.

· Up to 50% travel annually, driven by customer needs and internal meetings

 

I

Qualifications

In order to be successful in this role, we need someone who has:

· At least 8 years of consulting experience for complex, global organizations

· Demonstrated ability to influence and consult (providing options with pros, cons and risks) in a Customer Service and/or Field Service Delivery / Shared Services environment, while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems

· Proven experience in defining and deploying future-state Customer Service and/or Field Service processes and in identifying solutions from a people, process and technology perspective with a focused prowess on implementation of technology

· Strong understanding with leading Customer Service and/or Field Service and related systems and tools such as Salesforce, SAP, Oracle, Telephony, etc…

· Solid experience in converting business requirements to configuration requirements by authoring user stories that support Agile Development

· Demonstrated ability to influence and consult senior leaders (identification of needs, providing options with pros, cons and risks) in a large organization, while also providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems.

· Experience creating implementation design artifacts, conducting solution presentations and obtaining customer acceptance of solution design.

· Strong capabilities in forging trust, engaging a remote or in-person audience bringing project/program management and leadership expertise.

· Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids. Ability to conceptualize and design sophisticated wireframes, workflows, and diagrams.

· A passion to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies.

· Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint)

· Experience in analyzing and recommending Customer Service and/or Field Service strategies based on business priorities

· Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity

· Proven team player and team builder

·Certification Requirements:

o ServiceNow Certified System Administrator

o Customer Service Management (CSM) Implementor

o Field Service Management (FSM) Implementor

 

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

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6d

Sales Manager, ECommerce Channels

Sales ● Full Time ● Ability to travel ● salesforce

Brilliant Earth is hiring a Remote Sales Manager, ECommerce Channels

Sales Manager, ECommerce Channels - Brilliant Earth - Career PageCollaborate with the HR team

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6d

Business Efficiency Assistant (STAGE Janvier 2025) - H/F

Showroomprive.comSaint-Denis, France, Remote
Sales ● salesforce

Showroomprive.com is hiring a Remote Business Efficiency Assistant (STAGE Janvier 2025) - H/F

Description du poste

Description du poste

Au sein de la Division des Sales Operations et plus précisément au sein du pôle Business Excellence, nous recherchons un(e) assistant(e) Business Efficiency.

Vos missions seront les suivantes :

Garantir la fiabilité et la pertinence de la base CRM (SalesForce) :

  • Traiter les demandes du quotidien des équipes achats (Traitement des doublons de comptes et contacts de la base, gestion des propriétaires de comptes, ajout des nouvelles marques à notre référentiel, …)
  • Réaliser des traitements en masse et au détail sur les bases de données CRM.
  • Auditer et fiabiliser la qualité de la base de données CRM. Identifier et remonter les dysfonctionnements et axes d’améliorations.
  • Participer aux tâches d’administration des outils CRM (Gestion des users, …)

Mettre à jour et optimiser les outils de pilotage de la prospection et dudéveloppement commercial(Excel):

  • Mise à jour & diffusion des rapports hebdo/mensuels de pilotage et suivi de la prospection et du développement commercial.
  • Garantir l’efficacité des outils conçus en proposant des évolutions / améliorations / automatisations.

Qualifications

  • De niveau Bac +5 minimum type Ecole de Commerce, vous maîtrisez l'anglais et les outils d’analyse de données – particulièrement Excel.
  • Des compétences VBA et/ou Power Query seraient un plus.
  • Sens de l’analyse, aisance relationnelle et organisation vous permettent de faire preuve de rigueur, clarté, précision et concision.

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6d

Senior GTM Data Strategist, Analytics & Insights

SecurlyUnited States (remote)
Sales ● Bachelor's degree ● remote-first ● salesforce ● c++

Securly is hiring a Remote Senior GTM Data Strategist, Analytics & Insights

Company Overview:

Join Securly, Inc., the definitive leader in K-12 student safety and wellness. Pioneering the field with the longest-running AI-driven safety solutions, we have set and continue to raise the industry standard, enhancing student well-being worldwide. Our unmatched product suite has catalyzed our recognition as one of the fastest-growing AI student wellness solutions globally. Celebrated consistently as EdTech Product of the Year and a Top Place to Work, Securly's profound impact is evident in over 20,000 schools, safeguarding the futures of more than 20 million children. Join our mission to lead and innovate, ensuring safer, more supportive educational environments.

 

Job Summary:

Are you a data strategist passionate about making a difference? Join Securly as our Senior GTM Data Strategist, Analytics & Insights, where you'll drive growth and innovation while helping protect over 20 million students. Reporting to the Director of Revenue Operations, you'll transform complex data into strategic insights that drive growth, working directly with C-Suite and senior leadership. This role is ideal for someone who has successfully built and scaled GTM analytics functions.

 

Skills & Qualifications:

 

  1. Strategic Leadership & Data Vision

- Previous success in building and scaling a GTM analytics function from the ground up

- Demonstrated experience implementing data-driven decision-making across organizations

- Track record of developing and executing comprehensive data strategies

- Bachelor's degree in quantitative field or equivalent experience

 

  1. Technical Expertise

- Strong Salesforce CRM experience required (administration, reporting, dashboards)

- Proven experience with marketing automation platforms (HubSpot preferred)

- Advanced proficiency in data analysis and visualization tools

- Demonstrated ability to architect scalable data solutions driving business growth

 

  1. Executive Communication & Project Management

- Proven success presenting to and influencing C-level stakeholders

- Excellence in managing complex, cross-functional analytics projects

- Ability to translate complex data into compelling business narratives

- Track record of successful influence across departments

 

  1. Leadership & Problem-Solving

- Proven ability to overcome complex technical challenges

- Experience mentoring team members and building consensus

- History of driving strategic initiatives through data-driven insights

- Demonstrated project management and prioritization skills

 

Technical Environment:

- Primary Tools: Salesforce CRM, Excel/Google Sheets, modern BI platforms

- Data Sources: OpenSearch, Hubspot, Google Ads, Outreach, ZenDesk

- Infrastructure: Experience with AWS/Redshift or similar solutions

- Additional Experience: EdTech/SaaS background, AI/ML knowledge, ETL expertise

 

Key Performance Objectives (KPOs):

 

Within 90 Days:

- Establish core executive and board reporting dashboards

- Implement weekly/monthly reporting cadence using existing tools

- Build foundational GTM metrics dashboards for lead management and customer health

- Optimize data collection processes across GTM functions

 

Within 180 Days:

- Develop automated reporting solutions and advanced analytics models

- Establish a cross-functional data governance framework

- Create a scalable project management framework for data initiatives

- Drive insights for strategic planning and growth

 

Within 360 Days:

- Complete evaluation and implementation of long-term BI infrastructure

- Establish a scalable data architecture strategy

- Drive strategic planning through predictive analytics

- Develop comprehensive growth and retention modeling

 

Employee Value Proposition:

At Securly, you'll play a pivotal role in advancing student safety and wellness in K-12 schools through data-driven innovation and strategic insights. You'll drive meaningful impact while building a world-class analytics function. This role offers:

 

Career Impact & Growth:

- Direct influence on company strategy and student safety

- Leadership in data architecture and analytics

- Executive team collaboration

- $1,000 annual professional development stipend

 

Work-Life Balance:

- Remote-first environment

- Unlimited vacation + 8 paid holidays

- Summer Friday half-days

- Full week of paid leave at year-end

 

Comprehensive Benefits:

- Competitive compensation including base salary and performance bonus

- Premium health, dental, and vision coverage

- Company-sponsored 401(k) match

- 12 weeks fully paid parental leave

 

Commitment to Equity and Diversity:

Securly is an Equal Opportunity Employer. We encourage applications from candidates of all backgrounds and experiences. Your unique perspective and skills will help us better serve our diverse community of schools and students.                                                     #LI-remote #LI-DO1

 

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7d

Retail & E-Commerce | Tech Lead - Salesforce Commerce Cloud

DevoteamPorto, Portugal, Remote
Bachelor's degree ● B2C ● salesforce ● Design

Devoteam is hiring a Remote Retail & E-Commerce | Tech Lead - Salesforce Commerce Cloud

Job Description

  • Provide strategic technical direction for Salesforce B2C implementations, ensuring scalable solutions;
  • Lead development, integration, and customization with third-party systems and SFCC languages;
  • Collaborate with cross-functional teams and mentor junior developers;
  • Optimize site performance and troubleshoot complex issues for high reliability;
  • Engage with stakeholders to translate business needs into effective technical solutions;
  • Being able to answer most the Teams' questions regarding product technology;
  • Ensures there is a vision/roadmap of the architecture of the product/asset and updates it as needed;
  • Serves as first escalation point for technological problems.

Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or related field;
  • Proven experience in SFCC and implementation;
  • Strong understanding of Salesforce platform capabilities;
  • Track record of successful leadership in Salesforce teams;
  • Provide guidance on best practices, development methodologies, and industry trends;
  • Foster a collaborative and innovative team culture, encouraging continuous learning;
  • Collaborate with business stakeholders to understand and translate requirements into scalable Salesforce solutions;
  • Design and architect Salesforce solutions aligned with business objectives;
  • Ensure technical integrity of solutions, considering scalability, security, and maintainability;
  • Salesforce certifications  is a plus. (e.g., Salesforce Certified Platform Developer, Salesforce Certified Administrator, Salesforce Certified Solution Architect).

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7d

HR Support Consultant (12 month fixed term)

Employment HeroSydney,New South Wales,Australia, Remote
remote-first ● salesforce

Employment Hero is hiring a Remote HR Support Consultant (12 month fixed term)

Our mission and where you fit in

At Employment Hero, we're an ambitious bunch of people on a mission to make employment easier and more valuable for everyone.

Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down.

There's never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let's see if we could be a match!

What might your days look like

As a HR Support Consultant, you’ll be working within our Customer Experience team and will be responsible for gathering information from customers and ensuring their continued support and success after implementing our Employment Hero product. In this role, you will be supporting our customers to ensure accuracy and will be responsible for resolving customer tickets efficiently and effectively. This includes addressing customer issues with professionalism and care, and escalating to the appropriate teams where necessary. This role will be offered as a 12 month fixed term contract.

As a HR Support Consultant you'll be responsible for;

  • You will provide support to clients after they 'go-live' by walking them through updates needed or how to troubleshoot in a variety of ways, such as award interpretation and platform configuration
  • Responding to and resolving customer tickets, calls and queries related to the Employment Hero Platform in a timely manner.
  • Assist and collaborate with the wider squad and support team to provide best practice system use and education to all our customers.
  • Proactively analyse and understand product functionality across the platform and logic in detail; and testing in platforms to identify user error/system logic and related root causes by maintaining comprehensive awareness of product changes and enhancements.
  • Conduct/triage customer support issues and assign to the appropriate team or resolve where possible.
  • Take on client and team HR escalations for our customers
  • Assist with requirements gathering to run post mortems and run internal support team workshops
  • Escalating issues related to bugs or product logic/functionality concerns as necessary, in collaboration with Seniors/Team Leads and the Product Team.
  • Working with customers across multiple channels (email, chat, phone, screen share) to understand their organisational workflow and how the platform can support them to maximise their people processes.
  • Managing Problem Tickets with urgency and collaborating with key stakeholders to resolve as quickly as possible
  • Leveraging ZenDesk, Salesforce and other internal tools for maintaining records, ticket investigations and referencing customer interactions, transactions, comments, and complaints in accordance with service level agreements (SLAs)
  • Proactively contribute feature requests, Customer Care Processes, Macros and Help Centre suggestions, where warranted and using customer insights.

What will you bring:

  • Relevant HR industry experience
  • Exposure to working in fluid, high change and high velocity environments. 
  • Prior exposure to customer experience within a SaaS (Software as a Service) environment (nice to have)
  • An attitude that always puts your customer's needs first
  • Problem solving skills with a sound and thorough approach to troubleshooting.
  • Ability to manage competing priorities, working autonomously; requesting assistance where needed.
  • Strong and polished verbal and written communication skills.
  • A tertiary degree in Human Resources and/or relevant qualification (nice to have).

Experience is important, but for us the biggest measure of success is people who can live and breathe our values. Show us what you can bring to the table, and we'll empower you to let your talents shine.

The EH Way

The EH Way is how we describe our culture at Employment Hero and how we all operate. It is our DNA. You can read all about it on our careers page: https://employmenthero.com/careers/ 

In short, you’ll love working with us if:

  • Revolutionising employment gets your heart racing.
  • You thrive on the flexibility (and responsibility) of a remote-first business.
  • Our values align, and shape how you show up every day.
  • You love the dynamic pace of a startup, are driven by innovation, and enjoy working with other smart people.

Plus, you’ll get to enjoy a number of great perks, including: 

  • A generous budget for your home office.
  • Cutting-edge tools and technology.
  • Reward and recognition programs - because great work should be recognised and rewarded.
  • Cashback offers and discounts on popular brands through our Swag app.

Are we a match? 

Think we're the right match for you? Fantastic! Click 'Apply' and our talent team will reach out with the next steps.

At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here: https://employmenthero.com/legals/applicant-policy/

Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.

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7d

Digital Media Ad Tech Consultant

Pure IntegrationReston, VA, Remote
Sales ● Bachelor's degree ● salesforce

Pure Integration is hiring a Remote Digital Media Ad Tech Consultant

Job Description

We are seeking an experiencedDigital Media Ad Tech Consultant with a proven track record in digital advertising platforms, specifically in Customer Relationship Management (CRM), Order Management Systems (OMS), and Ad Servers (Freewheel, Google Ad Manager). The ideal candidate will have a deep understanding of industry-leading tools such as Salesforce for CRM, Boostr, Operative, Placements.io for OMS, and experience with Ad Servers. The candidate should possess strong analytical and problem-solving skills, coupled with excellent communication and client-facing abilities.

This position is a remote(in the U.S.) role and will befull-time. Candidates are eligible for our full list of benefits linked here.

Responsibilities:

  1. Consulting and Advising: Provide expert advice and consultation to clients on media ad technology solutions, focusing on CRM, OMS, and Ad Servers. Collaborate with clients to understand their business needs and recommend tailored solutions to optimize digital advertising workflows.
  2. Platform Implementation and Configuration: Lead the implementation and configuration of CRM and OMS solutions, ensuring seamless integration with Ad Servers like Freewheel and Google Ad Manager. Configure and customize platforms to meet client requirements and industry best practices, with a focus on defining digital advertising product taxonomies.
  3. Ad Server Integration: Develop and manage supporting integrations between CRM, OMS, and Ad Servers to ensure efficient data flow and campaign execution. Collaborate with technical teams to implement and optimize these integrations.
  4. Training and Support: Conduct training sessions for clients on the effective use of CRM, OMS, and Ad Server tools, including guidance on integrations. Provide ongoing support to troubleshoot issues, answer queries, and ensure the successful adoption of the implemented solutions.
  5. Strategic Planning: Work closely with clients to develop strategic plans for leveraging digital advertising platforms and ensure seamless integration between CRM, OMS, and Ad Servers. Identify opportunities for process improvement and optimization.
  6. Technical Expertise: Stay abreast of the latest developments in digital advertising technology, particularly within CRM, OMS, and Ad Server domains. Provide thought leadership on industry trends and emerging technologies.
  7. Collaboration: Collaborate with cross-functional teams, including sales, marketing, and technical teams, to deliver integrated solutions that align with clients' business objectives.

Qualifications

  • Years of Experience: Proven experience in media ad technology consulting with a focus on digital advertising platforms, including a minimum of 8 to 12 years of hands-on experience.
  • Education: A Bachelor's degree in a relevant field (e.g., Information Technology, Business, Marketing) is preferred.
  • CRM Expertise: Extensive knowledge of CRM platforms, with a specific emphasis on Salesforce. Experience in configuring and customizing Salesforce for advertising workflows is highly desirable.
  • OMS Proficiency: Strong expertise in Order Management Systems, with experience in Boostr, Operative, Placements.io, or similar platforms.
  • Ad Server Experience (Nice to Have): Experience with Ad Servers such as Freewheel and Google Ad Manager is considered a strong asset.
  • Integration Skills: Demonstrated experience in developing and managing integrations between CRM, OMS, and Ad Servers to ensure seamless data flow and campaign execution.
  • Analytical Skills: Excellent analytical and problem-solving skills, with the ability to analyze data, identify trends, and make data-driven recommendations.
  • Communication Skills: Exceptional verbal and written communication skills. Ability to convey complex technical concepts to non-technical stakeholders.
  • Client-Facing Skills: Proven experience in client-facing roles, with the ability to build and maintain strong client relationships.
  • Project Management: Strong project management skills with the ability to manage multiple projects simultaneously, ensuring timely and successful delivery.

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