Become a Digital Project Managerfor Bloomreach. We are seeking a skilled Digital Project Manager to join our Marketing Operations team and drive the successful execution of marketing initiatives.

As a Digital Project Manager in the Marketing Operations team, you will oversee the planning, execution, and delivery of digital marketing projects that support our growth objectives. You will work cross-functionally with other teams in marketing and revenue operations, website and lifecycle, brand activation and campaign teams to ensure that projects are delivered on time, within scope, and meet the company's standards. Your role will be pivotal in streamlining marketing operations, optimizing processes, and ensuring consistent delivery of high-quality digital projects in marketing.

The salary range starts at 3000€ gross / month along with the restricted stock units and other benefits. You can work in one of our Central Europe offices or from home on a full-time basis, you´ll become a core part of the Marketing Operations team.

Your job will be to:

Project Planning and Execution:

• Manage the end-to-end lifecycle of digital marketing projects, including lead management, website and operations.
• Ensure our digital and website projects are delivered on time and within the scope of work
• Define project scope, objectives, timeline, and resource requirements in collaboration with stakeholders.
• Develop and co-own detailed project plans, including schedules, deliverables, and milestones based on your knowledge of digital marketing in SaaS business
• Provide value and insights based on your digital experience - we are looking for digitally experienced individuals.

Process Optimization:

• Analyze existing workflows and processes within marketing operations, website and lifecycle teams to identify areas for improvement.
• Implement tools, methodologies, and best practices to streamline project management processes.
• Drive automation initiatives to improve the efficiency of marketing operations and reduce manual tasks.

Performance Tracking and Reporting:

• Monitor project progress and performance using project management tools and software.
• Track key performance indicators (KPIs) related to marketing operations projects and report on success metrics.
• Identify potential risks and roadblocks, and develop mitigation strategies.
• Challenge the status quo, champion change and flexibility, and influence others to be equally agile.

Budget and Vendor Management:

• Manage project budgets and resources, ensuring costs are within the approved budget.
• Allocate tasks and responsibilities to team members based on skills and project requirements.
• Optimize resource allocation for concurrent projects to maximize productivity.
• Co-Own our marketing technology stack from vendor management perspective (we use a lot of exciting tools!)

Qualifications:

• Experience: 3-5 years of experience in digital project management, preferably within a SaaS company or marketing operations environment.
• Technical Skills: Proficiency in project management tools such as Clickup, or Notion. Familiarity with marketing automation and CRM platforms (e.g., HubSpot, Salesforce,)and analytics tools and taste for new technologies.
• Website Proficiency is an advantage - most of the projects are focused on website or lead management improvements.

Key Competencies:

• Strong understanding of digital marketing strategies, campaigns, and best practices.
• Excellent organizational and multitasking skills, with a keen eye for detail.
• Ability to work collaboratively in a fast-paced, dynamic environment.
• Strong problem-solving skills and the ability to make data-driven decisions.
• Excellent communication and interpersonal skills.

Your success story will be:

30-Day Plan: Build Foundations

• Goals: Understand the company's products, processes, and key stakeholders. Start contributing to smaller projects.
• Actions:
• Complete onboarding and tool training.
• Meet stakeholders to understand workflows and our operations.
• Review ongoing projects and identify quick tasks to contribute to.
• Success: Familiarity with tools, relationships established, and initial contributions made.

60-Day Plan: Drive Progress

• Goals: Manage small to medium projects and optimize processes.
• Actions:
• Take ownership of multiple projects.
• Identify and start implementing process improvements.
• Enhance communication frameworks across teams.
• Success: Managing projects effectively, optimizing workflows, and positive stakeholder feedback.

90-Day Plan: Lead and Optimize

• Goals: Lead larger projects, fully optimize processes, and establish ongoing improvement.
• Actions:
• Own major projects end-to-end.
• Refine workflows and implement automation.
• Develop a roadmap for future project success.
• Success: Major projects completed, improved efficiency, and recognized as a project management leader.

Excited? Join us and transform the future of commerce experiences.

At Webflow, our mission is to bring development superpowers to everyone. Webflow is the leading visual development platform for building powerful websites without writing code. By combining modern web development technologies into one platform, Webflow enables people to build websites visually, saving engineering time, while clean code seamlessly generates in the background. From independent designers and creative agencies to Fortune 500 companies, millions worldwide use Webflow to be more nimble, creative, and collaborative. It’s the web, made better. 

We’re looking for a Senior Sales Systems & Analytics Manager to help us scale Revenue Operations at Webflow. 

About the role:

• Location: Remote-first (United States; BC & ON, Canada)
• Full-time
• Permanent
• Exempt
• The cash compensation for this role is tailored to align with the cost of labor in different geographic markets. We've structured the base pay ranges for this role into zones for our geographic markets, and the specific base pay within the range will be determined by the candidate’s geographic location, job-related experience, knowledge, qualifications, and skills.
  • United States  (all figures cited below are in USD and pertain to workers in the United States)
    • Zone A: $140,000 - $192,500
    • Zone B: $133,000 - $183,000
    • Zone C: $126,000 - $173,500
  • Canada  (All figures cited below in CAD and pertain to workers in ON & BC, Canada)
    • $158,000 - $218,500

Please visit our Careers page for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

• Reporting to the Director of Revenue Operations

As a Senior Sales Systems & Analytics Manager, you’ll … 

• Partner with Sales, Marketing, and Finance to ensure alignment on key performance metrics, including pipeline health, forecast accuracy, and performance to plan. You will drive the cadence and reporting framework that supports strategic initiatives across the business.
• Own and lead quarterly and monthly business reviews, presenting a holistic view of pipeline metrics, revenue targets, and progress toward strategic goals. You will facilitate discussions that not only track past performance but also highlight future growth opportunities and potential risks.
• Lead the development and delivery of comprehensive performance dashboards, reports, and alerts in Salesforce and Tableau to monitor and analyze sales performance. Your insights will drive decision-making at both the tactical and strategic levels, enabling Sales leadership to react swiftly to findings. 
• Serve as the primary business owner of Sales technology & systems on the RevOps team. Working in partnership with our Business Systems team, you will optimize user seat provisioning, data pipelines, and scope strategic systems projects with stakeholders.
• Serve as the subject matter expert for sales systems and tools, providing training and support to sales teams to enhance adoption and usage in addition to procurement of new & existing tools. 

In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role.

About you:

Requirements:

• 5+ years of experience in Revenue Operations or Sales Operations, with a strong track record of managing sales systems and go-to-market reporting. 
• Excellent analytical skills, with the ability to interpret data, identify trends, and present clear recommendations to stakeholders.
• Prior experience with Salesforce administration, with hands-on expertise in managing user roles, creating custom objects, building workflows, and maintaining data integrity within Salesforce.

You’ll thrive as a Senior Sales Systems & Analytics Manager if you:

• Proven experience administering sales tools, with a strong preference for familiarity with platforms such as Gong, Clari, Outreach, or similar. 
• Strong communication and presentation skills, capable of engaging senior leadership and driving strategic discussions.
• Proven experience leading cross-functional initiatives, particularly those involving Sales, Marketing, and IT collaboration.

Our Core Behaviors:

• Obsess over customer experience. We deeply understand what we’re building and who we’re building for and serving. We define the leading edge of what’s possible in our industry and deliver the future for our customers
• Move with heartfelt urgency. We have a healthy relationship with impatience, channeling it thoughtfully to show up better and faster for our customers and for each other. Time is the most limited thing we have, and we make the most of every moment
• Say the hard thing with care. Our best work often comes from intelligent debate, critique, and even difficult conversations. We speak our minds and don’t sugarcoat things — and we do so with respect, maturity, and care
• Make your mark. We seek out new and unique ways to create meaningful impact, and we champion the same from our colleagues. We work as a team to get the job done, and we go out of our way to celebrate and reward those going above and beyond for our customers and our teammates

Benefits & wellness

• Equity ownership (RSUs) in a growing, privately-owned company.
• 100% employer-paid healthcare, vision, and dental insurance coverage for employees and dependents (full-time employees working 30+ hours per week), as well as Health Savings Account/Health Reimbursement Account, dependent care Flexible Spending Account (US only), dependent on insurance plan selection where applicable in the respective country of employment; Employees may also have voluntary insurance options, such as life, disability, hospital protection, accident, and critical illness where applicable in the respective country of employment
• 12 weeks of paid parental leave for both birthing and non-birthing caregivers, as well as an additional 6-8 weeks of pregnancy disability for birthing parents to be used before child bonding leave (where local requirements are more generous employees receive the greater benefit); Employees also have access to family planning care and reimbursement
• Flexible PTO with a mandatory annual minimum of 10 days paid time off for all locations (where local requirements are more generous employees receive the greater benefit), and sabbatical program
• Access to mental wellness and professional coaching, therapy, and Employee Assistance Program
• Monthly stipends to support health and wellness, smart work, and professional growth
• Professional career coaching, internal learning & development programs
• 401k plan and pension schemes (in countries where statutorily required) financial wellness benefits, like CPA or financial advisor coverage
• Discounted Pet Insurance offering (US only)
• Commuter benefits for in-office employees

Remote, together

At Webflow, equality is a core tenet of our culture. We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law. Pursuant to the San Francisco Fair Chance Ordinance, Webflow will consider for employment qualified applicants with arrest and conviction records.

Stay connected

Not ready to apply, but want to be part of the Webflow community? Consider following our story on our Webflow Blog, LinkedIn, X (Twitter), and/or Glassdoor. 

Please note:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Upon interview scheduling, instructions for confidential accommodation requests will be administered.

To join Webflow, you'll need a valid right to work authorization depending on the country of employment.

If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes.

For information about how Webflow processes your personal information, please reviewWebflow’s Applicant Privacy Notice. 

Job Summary:

Our Business Applications team strives to challenge the reactive standards that have become commonplace in the IT industry. We are strategic partners in the business with the direct capability, empowerment, and desire to solve complex business problems with clever combinations of people, processes, and technology. We are disruptors who consistently innovate around our technology stack, dig deep to understand business problems, and move quickly and decisively to provide value and solutions to our business. 

As a Business Applications Admin at Podium, you will participate in the optimization of our internal systems and operations around Salesforce.com along with other internal tools and applications. You will be a critical part of refining Podium’s growing business by providing scalable data storage methods and code. If you are someone who is passionate about building a business, creative problem-solving and you thrive in a fast-paced, growth-focused environment, then this is the right role for you! We are looking for someone who is a self-starter and open to learning best practice development from the team. This role comes with the opportunity to absorb knowledge and grow your experience in operations and system administration.

What you will be doing:

• Provide timely operational and technical support for the Post Sales side of the business
• Implement enhancements to system constructs such as user interfaces, fields, validations, and automations based on Post Sale priorities
• Engage with peers and stakeholders to identify technical debt in your area of responsibility and recommend and prioritize long term solutions
• Follow established best practices for development and deployment processes across all supported systems (SFDC, Saasquatch, Calendly, Gong, Salesloft, etc)
• Perform data manipulation operations in production systems including updates, inserts, and merges)
• Diagnose and resolve system bugs and issues identified by business and operations teams 
• Participate in pre-deployment reviews
• Monitor performance of supported applications and proactively communicate and resolve identified issues

What you should have:

• Experience with Salesforce Automations
• Some background in supporting CRM and ERP technologies
• Passion for delivering valuable, meaningful and data-driven solutions
• Experience with data analytic tools and utilizing SOQL/SQL
• Proficient ability to diagnose system issues based on error codes or screenshots provided by end users
• Ability to understand and adapt to rapidly changing priorities in a high-growth environment
• Strong collaboration and problem-solving skills

What we hope you have:

• Salesforce administrator experience
• Salesforce admin certification
• Experience using or supporting Post Sales technologies such as Service Cloud, Saasquatch, Calendly
• Experience with Jira or other ticket management tools
• Experience working in a time-sensitive service desk environment

BENEFITS

• Open and transparent culture 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan
• Bi-annual swag drops with cool Podium gear and apparel 
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees
• Additional benefits for fully remote employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

About Sezzle:

Sezzle is a cutting-edge fintech company dedicated to financially empowering the next generation. With only one in three millennials owning a credit card and the majority lacking their desired credit scores, Sezzle addresses these challenges through a payment platform that offers interest-free installment plans at online stores. By increasing consumers' purchasing power, Sezzle drives sales and basket sizes for thousands of eCommerce merchants that it partners with.

About the Role: 

Being an SDR at Sezzle is a fast-paced, exciting job for someone looking to accelerate their sales career. As an SDR, you will be at the forefront of an exciting product that helps financially empower our shoppers’ lives, but also helps our merchant partners grow their businesses quickly by attracting a new audience of shoppers to their stores. In this role, you will be accountable for driving conversations with prospective merchants, setting meetings for account executives and sales directors, and hitting the target for amount of outreach on a monthly and yearly basis.  We use a variety of different sales tools in our prospecting efforts to help us hit the mark!

What You'll Do:

• Qualify inbound leads and develop relationships
• Generate outbound sales conversations through cold calls & email campaigns
• Coordinate product demonstrations between Sezzle Account Executives/Sales Directors and prospective merchants
• Track communication and engagement via Salesforce and Salesloft
• Close sales and assist merchants with onboarding

What We Look For:

• Bachelor’s Degree (BA/BS)
• 1+ years of sales experience

Preferred Knowledge & Skills:

• Experience with Salesforce is a plus
• Cold-calling and high-volume email experience
• Growth-minded and looking to turn challenges into opportunities
• Fun and collaborative and enjoy working with a team
• People-person who derives energy from meeting with others
• Passionate about helping others
• Attentive to detail
• Adept at managing time

About You:

• You have relentlessly high standards - Many people may think your standards are unreasonably high. You are continually raising the bar and driving those around you to deliver great results. You make sure that defects do not get sent down the line and that problems are fixed so they stay fixed.
• You’re not bound by convention - Your success—and much of the fun—lies in developing new ways to do things
• You need action - Speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking.
• You earn trust - You listen attentively, speak candidly, and treat others respectfully.
• You have backbone; disagree, then commit- You can respectfully challenge decisions when you disagree, even when doing so is uncomfortable or exhausting. You have conviction and are tenacious. You do not compromise for the sake of social cohesion. Once a decision is determined, you commit wholly.
• You deliver results- You focus on the key inputs and deliver them with the right quality and in a timely fashion. Despite setbacks, you rise to the occasion and never settle.

What Makes Working at Sezzle Awesome:

At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators. We believe in surrounding ourselves with only the best and the brightest individuals. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire.

Diversity and Inclusion

Sezzle provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information or characteristics, marital status, familial status, veteran or military status, status regarding public assistance, membership or activity in a local commission, or any other protected status in accordance with applicable federal, state and local laws. Sezzle recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting our mission.

#Li-remote

Company Overview:  

Securly, Inc. is a leader in AI-driven student safety and wellness solutions for K-12 schools, protecting over 20 million students across 20,000 schools globally. Our award-winning technology continues to set new industry standards, recognized for innovation and an inclusive, collaborative workplace.

Job Summary:  

As a Customer Success Manager, you will manage relationships with approximately 300 small school districts in Western US, ensuring they achieve their safety and wellness goals using Securly’s product suite. Reporting to the Director of Customer Success, your role is critical in driving revenue growth through consultative solution selling, upselling, and cross-selling. You’ll serve as a trusted advisor, helping clients maximize the value of our technology and ensuring their long-term success.

Key Performance Objectives (KPOs):

First 30 Days:  

- Product Mastery: Build a solid understanding of Securly’s product suite, including key features and value propositions.

- Customer Engagement: Establish relationships with all assigned accounts and begin assessing their needs.

- Health Score Review: Analyze customer health scores to identify immediate areas for improvement.

First 90 Days:  

- Customer Health Improvement: Increase at least 80% of accounts to the "green" zone for customer health through strategic interventions.

- Upsell Opportunities: Identify upsell and cross-sell opportunities in at least 10% of your accounts, initiating conversations.

- Customer Satisfaction: Achieve a CSAT score of 80% or higher demonstrating strong client engagement.

First 6 Months:  

- Relationship Building: Develop trust with key stakeholders, ensuring alignment with their long-term goals.

- Customer Advocacy: Cultivate at least five customer advocates for case studies or testimonials.

- Cross-functional Collaboration: Partner closely with sales, marketing, and product teams to drive customer success strategies.

First Year:  

- Revenue Growth: Achieve 20% account revenue growth through targeted upselling and cross-selling.

- Retention and Churn Reduction: Exceed retention goals of 85% and reduce churn to below 1%.

- Customer Health Management: Maintain at least 80% of accounts in the "green" zone, ensuring customer satisfaction and product adoption.

Skills and Qualifications:

1. Influential Communication & Active Listening: Ability to deliver tailored presentations and align communication with client needs.
2. Grit, Resilience, & Growth Mindset: Proven ability to overcome challenges, maintain focus, and drive continuous improvement.
3. Adaptive Thinking & Problem-Solving: Demonstrated success in handling objections, providing creative solutions, and negotiating beneficial terms.
4. Product & Industry Knowledge: Deep understanding of product features and industry trends; K-12 experience is a plus.
5. Strategic Research & Prospecting: Ability to identify new opportunities and prepare effectively for client engagements.
6. Client Engagement & Relationship Management: Proven experience in building long-term client relationships and identifying upsell opportunities.
7. Time Management & CRM Proficiency: Expertise in using CRM systems such as Salesforce, Gainsight, and Outreach to prioritize tasks and optimize engagement.
8. Sales Acumen: Experience in identifying upselling and cross-selling opportunities in the EdTech/K-12 space, with a proven track record in managing sales cycles.

Employee Value Proposition (EVP) and Benefits:
At Securly, you’ll play a pivotal role in advancing student safety and wellness in K-12 schools while leveraging cutting-edge technology to build strong client relationships. As a Customer Success Manager, you’ll thrive in a remote-first, supportive culture that promotes both professional growth and personal well-being.

• Competitive Compensation: We offer a robust salary structure complemented by performance incentives to reward your hard work and dedication.
• Health and Well-being: Our extensive benefits package includes top-tier health, dental, and vision insurance, supported by a company-sponsored 401(k) match, ensuring your financial security today and into retirement.
• Parental Leave: We support new parents with 12 weeks of fully-paid parental leave, giving you precious time to bond with your newborn or newly adopted child without financial worry.
• Flexible Time Off: Enjoy the freedom of unlimited vacation, over eight paid holidays, and special summer Friday half-days. We also provide a full week of paid leave at year-end, encouraging you to rejuvenate and spend quality time with loved ones.
• Professional Growth: Fuel your career growth with a $1,000 annual stipend for professional development, fostering a growth mindset and continuous learning.
• Remote-First Culture: Our remote-first approach promotes a flexible working environment, helping you maintain a healthy balance between your professional responsibilities and personal life.

Securly is an Equal Opportunity Employerand is committed to diversity and inclusion. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. We welcome candidates from all backgrounds and encourage you to contact HR for accommodation during the application or interview process.  #LI-remote #LI-DO1

Overview

About the Role-We are currently seeking an experienced Manager who will own the Credit & Collections operations of our e-Commerce Retailer business and report to the Head of Credit & Collections. This role will directly manage a Team of Credit & Collections Analysts and help drive related transformation initiatives to help improve working capital and improve our accounts receivable aging. Additionally, this role will help with related leadership reporting, metrics, and SOX activities as needed.  

About the Team-The Credit & Collections Team is a part of our Accounting Department and reports into our Head of Accounting Operations. The Credit & Collections Team is responsible for B2B collections and related customer service, credit reviews for new and existing customers, cash application and record-keeping, and AR customer data management (CDM). We work closely with the Instacart Billing, Accounting, Deal Desk, Legal, Sales, and Financial System Teams in our day-to-day work.

About the Job 

• Lead the Credit & Collections Team, including both full-time employees and BPO vendor staff, ensuring high-performance outcomes.
• Develop, implement, and monitor Credit & Collection policies and procedures.
• Manage accounts receivable accounting activities, including month-end reporting, AR GL reconciliations, flux analysis, and SOX control compliance.
• Facilitate quarterly and annual third-party financial audits by providing necessary documentation and insights.
• Identify opportunities for process improvement in the Credit, Collections, Cash Application, CDM, and Billing functions; lead related implementation of process and system changes as needed.
• Collaborate with cross functional stakeholders to enhance Credit & Collection strategies and tools to drive results on cash flow and accounts receivable aging reduction.

About You

Minimum Qualifications

• Bachelor’s degree or higher.
• Significant experience and subject matter expertise in billing, collections, credit, cash application, and CDM accounting operations.
• Intermediate experience in accounting principles and applications, such as understanding journal entries, subledger operations, revenue recognition and reserve standards, GL reconciliations, flux analysis, and the revenue audit cycle.
• Strong background in managing and leading diverse teams, including BPO staff.
• Proven Experience implementing accounts receivable systems and automating related processes.
• Capable of managing projects against daily work initiatives against deadlines.
• Excellent written and verbal communication skills, with significant analytical and interpersonal abilities.

Preferred Qualifications

• Demonstrated experience successfully navigating a fast-paced, tech environment for large business organizations. 
• Proficiency in Oracle, Salesforce, JIRA, D&B, and big data reporting tools.
• Experience providing input on commercial agreement redlines and negotiations from a credit risk and AR operational perspective.
• Current knowledge of industry best practices and innovations.
• Advanced certifications in credit or related educational areas.

Available Locations: Melbourne (Australia)

The sales team at Cloudflare helps customers solve real, technical problems while creating the revenue streams that help the company provide free service to millions in our community.

About the Role

As a Cloudflare Sales Director, you will focus on coaching a team of account executives. You and your team will grow our market share amongst Enterprise companies in Australia and New Zealand. The most qualified of candidates will understand how to attract, hire, and coach a team of account executives to hit sales targets and drive company goals.

This is a "hands on" role that needs to communicate effectively across multiple business units and functions, have the ability to shift gears at a moment's notice, and provide air cover for their team while advocating internally for their interests/needs. All of this with the main purpose of maintaining strong sales performance, meeting budget expectations and targets. The Enterprise Sales Director role will report to the Country Leader.

Responsibilities

• Meet or exceed quarterly team revenue targets
• Partner with Recruiting to attract and hire top sales talent
• Manage contract negotiations and Salesforce reporting
• Manage, coach, and develop a team of Account Executives
• Provide strategic direction to the sales organization and support to sales representatives as they manage deals from first contact to close
• Work on the continuous improvement of sales processes and procedures

Requirements

• A proven track record of sales achievement as a sales representative
• Experience managing a team of quota carrying sales talent
• Experience directly managing a pipeline of complex, large deals
• Exemplary communication skills, both written and verbal, with confidence to develop and present ideas to varying levels of audiences
• Deep understanding of the sales process as it relates to Enterprise companies
• Hands-on leader that strikes a balance between strategic vision and tactical execution

How will this role have an impact?

Signify Healthis looking for a Lead Client Success Executive to join our growing team. This person will provide Client Success and Sales strategy and oversight. This role requires a multifaceted approach and is instrumental in fostering the success of our clients and business. The Lead Client Success Executive is at the helm of crafting and executing strategies that result in enduring client relationships, driving revenue growth, and retaining clients. This role will report to our SVP, Client Success.

What will you do?

Client Relationship Management

• Be a trusted advisor to your book of business, developing a collaborative and mutually accountable relationship
• Foster a client-first mindset, and work cross functionally and intentionally to design and execute on custom client experiences and build client loyalty
• Represent the voice of the client through an understanding of end-to-end client needs - influencing the strategic and operational decisions of Signify to drive growth and ensure client retention
• Oversee the Client Success function for assigned client(s), ensuring management of objectives and initiatives, accountability, client retention, growth, and overall well-being of all clients
• Implement, maintain and track KPIs to provide visibility on the performance and health of all client accounts within your care
• Craft and deliver value messaging that articulates how we can increase our impact to the client’s business and demonstrates competency of the dynamics within your owned accounts landscape

Sales Strategy and Revenue Growth:

• Regularly identify new client and existing client growth leads and organize leadership, sales, marketing teams to develop sales approaches
• Build and leverage network outside of current client contacts and current book of business to identify growth opportunities
• Maintain deep knowledge of industry and key players to identify changes that can drive growth
• Lead planning and execution of contracting, upselling (i.e., emerging services/products,), and deal governance
• Create a unified vision for success during presale/client onboarding via discovery and documentation and ensure team achievement of objectives, measuring progress through to completion
• Negotiate, structure, and close deals in partnership with Sales based on the voice of the client and Signify Health’s ability to deliver
• Provide regular updates to the executive team on progress toward sales goals, strategic initiatives, sharing plan to mitigating risks
• Work closely with the team to ensure high quality of RFP proposals. Submit and handle proposals with full ownership and accountability for the opportunity
• Balance opportunity for growth with operational cost to drive profitability

Collaboration and Cross-Functional Coordination:

• Foster a collaborative atmosphere celebrating shared successes and achievement of goals within the team and downstream stakeholders
• Work cross functionally with CS and Sales teams, Operations, Data, Finance, and R&D to monitor performance, form callouts and insights, and share value-driving data with clients

Leadership:

• Ensure team is accountable to job responsibilities throughout the client journey
• Provide training and coaching to the team on the latest sales techniques and tools, client success, and negotiation skills
• Provide guidance, support, and direction to the CS Leads to ensure client satisfaction and maximized revenue
• Be the face of Signify Health by executing excellence in client presentations, engagement, and interactions
• Compliance and adherence to applicable healthcare and security regulations and responsible for staff’s compliance and adherence
• Manage, develop/train, and lead the Client Success team; inspiring, motivating, training, and mentoring: Identify resource needs and hire as needed

We are looking for someone with:

• 15+ years CS and Sales healthcare business experience with Deep industry knowledge of risk adjustment and payors, including how member risk is identified, HEDIS measures, STAR measures, CMS/regulatory requirements
• Extensive contacts and relationships with people in the payor and risk adjustment industry
• A Bachelor’s degree is required; Master’s degree is preferred
• Strong analytics skills to track sales and CS performance, identify trends, and make informed decisions in metric-driven environment
• Experience with complex sales and negotiations, including commanding and convincing presentation capabilities
• Executive Presence: Demonstrated comfort and finesse communicating with senior leadership teams
• Proven time management, prioritization, planning, and organizational skills
• Self-motivated, competitive, and confident with the ability to drive revenue and close deals
• Ability to travel at least 50%
• Salesforce experience required

The base salary hiring range for this position is $122,400 to $221,300. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is a Great Place to Work-Certified^TM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

About the role…
As a Senior Data Engineer with expertise in building Enterprise Data Platforms (EDP), you will play a pivotal role in creating a robust and scalable data infrastructure. You will be responsible for designing, building, and maintaining data pipelines that will power various analytics and AI-driven products across the company.

Job Responsibilities:

• Data Pipeline Design & Development: Lead the design, development, and optimization of data pipelines that enable the collection, transformation, and storage of data from multiple sources like OLTP databases, operational applications (Salesforce, Jira), event collectors, logs, 3rd-party APIs, and file storage (e.g., S3).
• Ingestion & Integration: Build and manage data ingestion processes using tools like Meltano and orchestrate workflows with Dagster, ensuring scalability and real-time data processing.
• Data Storage & Management: Implement data storage solutions leveraging Snowflake for data warehousing and S3 for data lakes, optimizing for cost, performance, and security.
• Data Transformation: Work with the data transformation layer using dbt and ensure seamless integration with orchestration layers to maintain real-time and batch processing efficiency.
• Data Governance: Establish data governance frameworks and data catalogs (e.g., DataHub) to ensure data quality, discoverability, and security across the platform.
  Collaboration: Collaborate with stakeholders across the organization, including data scientists, product managers, and business analysts, to translate business needs into technical solutions.
• Real-Time Analytics: Implement real-time analytics solutions by building and maintaining a vector database and real-time analytics database to support machine learning models and predictive analytics.
• Semantic Layer & AI Integration: Design and implement a semantic layer (e.g., cube.js) to facilitate user-facing analytics while integrating AI services and vector databases for advanced analytics.

Skills:

• 5+ years of experience in data engineering or data platform development.
• Experience with data engineering tools and frameworks (e.g., Meltano, dbt, Dagster).
• Strong hands-on experience with data lakes (e.g., S3), and data warehouse tool - Snowflake
• Strong hands-on experience with cloud platforms (AWS, GCP, or Azure)
• Proficiency in SQL,Python, and ETL/ELT design patterns.
• Understanding of real-time analytics and vector databases.
• Strong knowledge of data governance practices and cataloging tools like DataHub.
• Experience working with cross-functional teams and translating business needs into technical requirements.
• Proven expertise in building enterprise-level data platforms.
• Experience with real-time data processing and analytics tools.

Preferred Qualifications: 

• Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders.
• Familiarity with dashboarding and reporting tools like Domo.
• Experience with AI/ML-driven platforms and integrating AI services for advanced analytics.

Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.