LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

 Overview:

We are looking for a hands-on QA expert with a proven ability to direct and improve quality programs, reduce defects and improve overall efficiency and productivity including working on automation.

In addition, highly adept at developing and implementing test strategies, operational procedures, and quality methodologies to support the development and release of business applications in the international geographically dispersed company

You will: 

• Lead the Quality Agenda within the scrum teams, setting standards and best practices for both manual and automated testing.
• Develop and implement comprehensive test plans and strategies to ensure the quality and performance of web and mobile applications.
• Sign Off on feature/release readiness
• Drive, execute and expand End-to-End testing and monitoring strategy
• Define quality methodologies and standards

You have:

• At least 5 years QA experience with a deep understanding of quality and processes
• Deep understanding of development lifecycle in SCRUM (Agile) world
• Comfortable working with Java and JavaScript applications
• Experience with automated testing tools and frameworks (e.g., Selenium, Cypress, Jest, Mocha).
• Knowledge of manual testing
• Good communication and presentation skills
• Comfortable working in a fast-paced, results-oriented environment
• Strong analysis & problem-solving skills
• Attention to detail and a commitment to quality
• BSc In Computer Science

Benefits: 

• Time away: Vacation, public holidays and care days.
• Financial: Pension, deferred pension and ESPP.
• Family: Parental leave.
• Development:  Generous tuition reimbursement and access to internal professional development resources.
• Additional: Exclusive perks and discounts.

Why you’ll love working here: 

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

About the Role:

The Data Analyst is responsible for overseeing our data systems and reporting frameworks, guaranteeing the integrity and precision of data. The ideal candidate will transform raw data into structured information, which will then be analyzed to glean insights that drive strategic business decisions. This position encompasses a comprehensive analysis lifecycle, covering requirement gathering, activity execution, and design planning. The Data Analyst works directly with the Systems Intelligence team to develop ETLs to Extract, Transform, and Load data to be used in data visualizations and provide insights on current reporting methods. The incumbent will be responsible for taking the specifications created by architects/engineers and implementing them in code, utilizing known best practices. Please note, this is an hourly paid contract to hire role through Trace3.

What You’ll Do:

• Convert raw data into meaningful analysis using interactive, easy-to-understand Power BI dashboards and reports.
• Establish and maintain data dictionary documentation and reporting standards.
• Developing Power BI solutions by working with effective teams from multiple disciplines, leveraging technology standards and software development best practices.
• Establish cadence for intake, design, and creation of reporting requests. Collaborate with infrastructure team when resource adjustments are needed.
• Develop and conduct validation tests, as needed.
• Utilize change management protocol when making any changes to production reporting to prevent disruption, loss of flow of information or other undesired outcome for the organization.
• Operational requests prioritized and managed using Azure DevOps.
• Reporting will be subject to review and correction by the Analytics team and as well as acceptance by the users of the system(s).
• Keeps supervisor informed of emerging technologies and other resources needed to enhance productivity. Presents justification for all recommendations.
• Translate business needs to technical specifications.
• Collaborate with teams to integrate appropriate reporting based on system constraints.
• Performs related duties as assigned.

Qualifications & Interests:

• Bachelor of Science degree in the field of Mathematics, Statistics, Computer Science, or equivalent knowledge from an accredited university is required.
• Minimum three years of experience developing ETL pipelines using modern technologies such as Python, C#, or Azure Data Factory.
• Five years of experience working with the Microsoft Business Intelligence Stack (Power BI and SSAS) (MS Fabric experience is a major plus but not necessary)
• Minimum three years of extensive experience with Power BI
• Experience with tools and languages SSAS, SSMS, Tabular Editor, and DAX.
• Understanding of and experience with Agile delivery and Scrum ceremonies
• Team-oriented with deep empathy and outstanding interpersonal skills
• Must be able to work independently and maintain tight schedules.
• Experience taking vague requirements and crystallizing them into valuable tools, metrics, or analysis.
• Demonstrated experience as a creative problem solver with the humility to ask for help when needed
• Must be able to work in an office and remote environment.
• Must be located in Texas, Louisiana, or Florida.
• Self-starter with a strong sense of integrity and professional conduct
• Ability to travel in light and commercial aircraft or drive his/her personal auto to meet all job duties and responsibilities. Current Driver’s License required.

Let’s face it: out-of-pocket expenses suck. And manual expense spreadsheets are old-school. No one wants to wait until payday to be reimbursed for something they bought for work, and finance teams have better things to do than spend hours tapping away on Excel. At Pleo, we’re on a mission to change this. We’re here to make spend management surprisingly effective and empowering – for finance teams and employees. But.. we need your help!

What do we need?

As part of our growing Revenue Operations domain, we have established a team called Business Architecture & Technology. This team will focus on optimising processes, data, and tools for our commercial part of the business (Marketing, Sales, Partnerships & Customer Experience). For this team, are looking for a best in class Data Operations Engineer to join our new Hub in Chennai, India on a hybrid working arrangement.

Your role in this will be to help us design and implement new data structures and integrate new tools to support this. Think of it as this - we need to make sure the commercial aspect of Pleo is happening as smoothly and efficiently as possible. We achieve this by designing and maintaining the tech stack, extensions, and related processes. We are a leading design customer of many vendors and always aim to push our tools above and beyond. 

In Pleo, Revenue Operations is a cross-functional discipline that goes across many areas, such as the demand and opportunity management process, sales planning and forecasting, and monitoring business performance. Hence, this is a unique opportunity to learn more about the many different aspects of running a business, the decision processes and prioritisation needed to execute strategic projects, and insights into where the company is going - almost like a front-row seat!

What to expect in the role ????

In numbers: 75% of your time will be spent working with our data models, data pipelines and creating easy-to-understand and readable documentation, while the other 25% of the time will be discussing priorities with our stakeholders.

• You will design, develop and maintain high-quality, scalable data pipelines and datasets for commercial teams.
• Own the ETL and rETL (reverse ETL) processes and enable data activation in your stakeholders' projects.
• Optimise performance and scalability of existing data pipelines and datasets through code refactoring and infrastructure improvements.
• Collaborate with internal teams to understand business requirements and translate them into technical specifications.
• Troubleshoot and resolve issues related to HubSpot, Vitally and Iterable configuration, resolving bugs and tickets that might rise.

What we need from you:

• Minimum of 1 year of professional experience as a data engineer, data analyst or a proven track record working as an analyst in a similar operations position.
• Business understanding of what data activation means and how your work impacts commercial teams in the front line (such as Sales, Marketing and Customer Success).
• Good understanding and hands-on experience with SQL. Understanding of dbt.
• Experience writing digestible and accessible documentation for your stakeholders.
• Experience building or maintaining ETL pipelines with Python, nodeJS is a plus.
• Familiarity with Agile development methodologies and tools (e.g., Scrum, Kanban).
• Willingness to learn new technologies and languages.
• Ability to work independently and contribute to multiple projects simultaneously, delivering high-quality results within deadlines.
• Familiarity with database systems and structures (e.g. PostgreSQL, BigQuery).
• Excellent problem-solving skills and the ability to debug and resolve complex technical issues efficiently.
• Strong communication skills, both written and verbal in English (our company language), with the ability to effectively collaborate with cross-functional teams.
• Familiarity with: Census, Fivetran, dbt, Airflow, Castor, HubSpot, Vitally.

Show me the Benefits!

• Your own Pleo card (no more out-of-pocket spending!)
• A monthly allowance of €55 per month (INR equivalent) towards your lunch ????
• Hybrid, flexible working arrangement
• 25 days of PTO + public holidays
• Option to purchase 5 additional days of holiday through a salary sacrifice
• Wellbeing days - fully paid days off designed for a slower pace, allowing you to take time to recharge and prioritise self-care
• We’re trialling MyndUp to give our employees access to free mental health and wellbeing support with great success so far  ❤️‍????
• Access to LinkedIn Learning - acquire new skills, stay abreast of industry trends and fuel your personal and professional development continuously 
• Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work ????

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences. 

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

The Project/Program Manager II is a tenacious delivery manager with a laser focus upon the delivery of LivePerson solutions, meeting the immediate needs of the client and which is delivered within the Time to Live (T2L) goals of our organization. The PM harnesses the expert delivery capability of LivePerson’s staff and manages the customer expectation throughout the implementation and delivery process.

You will: 

• The PM designs and controls the project kick off process and ensures customer requirements are met within a detailed delivery plan and is ultimately responsible for scope, time, cost and quality.
• Once the customer is ready to launch, the PM coordinates testing and training of the delivered solution, maintains support, the PM will work in collaboration with the customer and on-boarding team in order to establish project scope consistent with the customer’s reasonable needs.
• Plan Baseline – Establish a project baseline and detailed plan for each implementation which will determine work packages, client and LivePerson resources, responsibilities and timelines necessary to meet customer and LivePerson objectives. The project plan will clearly define overall plan, interdependencies and major plan milestones.
• Project Management – Ensure all aspects of scope, time, quality and cost are achieved or bettered through our comprehensive project management methodology. The PM will manage the Customer kick off meeting and define and control all resources identified from that meeting to ensure the agreed scope is appropriately achieved.
• Project Communication – Communicate plan milestones and general progress through weekly client updates.
• Resource Allocation – Identify all delivery resource needs and request resources in line with plan requirements. The PM is ultimately responsible for the quality of all delivery capability and must escalate any deficiency in order that the agreed delivery plan may be met.
• Helping others - Work with the PM team and other colleagues to coach and guide improvement.

You have:

• 3-5+ years of experience preferred with implementation in a SaaS environment.
• Expert-level project/program management skills, including various project methodologies (Waterfall, Agile, Scrum).
• Proven record of bringing complex projects to market.
• Success with managing multiple projects at once.
• Excellent oral and written communication skills.
• Technologically savvy.

How You Will Help Others:

• Collaborate with Client Service Managers.
• Communicate timelines to Leadership and overall portfolio of project management.
• Keep project on task with Technical Solutions team members.

Benefits: 

• Health: medical, dental, vision and wellbeing.
• Time away: vacation, dependent care, holidays, wellness days, and more
• Health: Medical, Dental and EAP.
• Time away: 28 days holiday + up to 5 Care Days.
• Financial: Workplace Pension Scheme, Employee Stock Purchase Plan.
• Family: Paid Parental Leave, maternity support.
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Additional: Group life insurance, exclusive perks and discounts and more.
• #LI-Remote

Why you’ll love working here:

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

As aSoftware Developer (ServiceNow), you’ll support the ICE mission by offering the full lifecycle of development support to custom-developed ServiceNow applications utilizing the Now Platform,with the goal of making an impact across the federal government. 

We know that you can’t have greattechnology serviceswithout amazing people. At MetroStar, we areobsessedwithour people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers. 

If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below! 

What you’ll do: 

• Develop, Maintain, and expand a set of custom-developed ServiceNow applications utilizing the Now Platform.
• Develop front and back-end components connected to a blended technology stack and also focus on interconnecting these ServiceNow functions into legacy systems.
• Rapidly deliver both lightweight back-end services and front-end public-facing web stack.
• Diagnose and troubleshoot production application issues.
• Promote and drive innovation in technologies, processes, and tools.
• Work with Product Owners and Scrum Teams in requirements decomposition, backlog refinement, and breakdown of user stories and tasks.
• Interaction with stakeholders in support of the Product Owner.
• Use unit and integration testing to ensure systems are free.
• Interface with internal and Government management personnel.

What you’ll need to succeed: 

• Bachelor's Degree in Computer Science, Computer Engineering, w/ modern Program/programming languages Java, Ruby, and or Python.
• 5 years of development experience.
  
• 2+ years' experience in ServiceNow and the Now Platform - ITSM, App Engine and/or Integration Hub.
• Ability to obtain and maintain a DHS Suitability.
• The ability to design, discuss, and document system strategies for platforms, applications, and networks.
• Experience writing both unit and end-to-end automated tests.
• Proficient with Jira and GitHub.

Like we said,we arebig fans of our people. That’s whywe offera generous benefits package, professional growth, and valuable time to recharge. Learn more about our companyculture codeandbenefits. Plus, check out ouraccolades. 

Don’t meet every single requirement?   

Studies have shown that women, people of color and the LGBTQ+ community are less likely to apply to jobs unless they meet every single qualification.  At MetroStar we are dedicated to building a diverse, inclusive, and authenticculture, so, if you’re excited about this role, but your previous experience doesn’t align perfectly with every qualification in the job description, we encourage you to go ahead and apply.  We pride ourselves on making great matches, and you may be the perfect match for this role or another one we have. Best of luck! – The MetroStar People & Culture Team 

What we want you to know: 

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. 

MetroStar Systems is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of MetroStar Systems. 

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***PLEASE NOTE: Although this position is "remote," the applicant MUST live and work in either Croatia, Germany or Sweden***

About the role:

• Design, develop, document and implement solutions for Glooko’s Mobile applications
• Partner with engineers, architects & product management to implement end to end applications
• MVVM Architectures and reactive programming
• Maintaining software quality and adopt right architectural principles
• Functional and design patterns with a focus on performance, security and scalability
• Proven ability to be an independent thinker and dynamic problem solver
• Design, develop, document and implement solutions for Glooko's Diabetes Data Management platform
• Develop, test, or modify programs, based on and related to user or system design specifications
• Write code that is scalable, modular, maintainable, reusable, and well-tested
• Optimize complex data models for understandability and performance
• Work in an agile development environment with understanding of agile/lean delivery methods
• Design, develop and oversee unit tests to ensure application logic is fully exercised for each application component
• Communicate effectively with team and other stakeholders on stages and project completion goals or dates
• Provide technical oversight to the development process including code reviews and mentoring of the technical team
• Deliver end-to-end solutions with a focus on hitting delivery milestones

About you:

• Bachelor Degree in Computer Science, Math, or Engineering
• 5+ years of software development experience
• 3+ years experience developing mobile apps that have been successfully delivered to customers
• Experience in designing, coding, and debugging mobile applications for various platforms, such as iOS or Android, using programming languages like Swift and Kotlin
• Strong attention to detail and knowledge of MVVM design patterns
• Ability to work well in a team while providing technical guidance and mentoring to junior engineers on mobile development best practices, code reviews, and architectural decisions
• Excellent written and verbal communications skills
• Experience and knowledge of Scrum and Agile tools. JIRA and Atlassian tools experience is a plus
• Experience in modern deployments through a CI/CD pipeline
• Strong understanding of Core Foundation and UIKit, including View Controller lifecycle, notifications, and delegation along with Core Bluetooth and HealthKit experience is a plus

About Glooko:

There are over 420 million people in the world with diabetes and Glooko helps them, as well as their physicians and care team, manage the disease more easily and cost effectively. Glooko is the Unified Platform for Diabetes Management and provides an FDA cleared, HIPAA compliant Web and Mobile (iOS and Android) application for people with diabetes and the clinicians who treat them. The platform seamlessly unifies data from over 80 of the leading blood glucose meters, insulin pumps, continuous glucose monitors, activity trackers, and biometric devices to deliver insights that improve personal and clinical decision support.

Glooko’s mobile app and web dashboard enable patients to easily track and proactively manage all aspects of their diabetes care. Glooko’s Population Tracker and APIs offer diabetes-centric analytics and supply insightful reports, graphs and pattern-triggered notifications to patients, health systems, and payers. The Glooko platform also allows customers and third-party developers to create branded modules for Glooko users.

Launched in 2010, Glooko is funded and managed by visionary technologists and leaders in healthcare.

Acquia is the open digital experience company. We provide the world's most ambitious brands with products built around Drupal to allow them to embrace innovation and create customer moments that matter. At Acquia, we believe in the power of community and collaboration — giving our customers and partners the freedom to build tomorrow on their terms.

Headquartered in the U.S., we have been named one of North America’s fastest growing software companies by Deloitte and Inc. Magazine, rated a leader by the analyst community and named one of the Best Places to Work by the Boston Business Journal. We are Acquia. We are building for the future and we want you to be a part of it!

At Acquia we are proud that our company’s founder Dries Buytaert created Drupal and that we are one of the biggest contributors to this powerful open-source content management framework. Acquia’s powerful portfolio has been lauded as one of the best DXPs in the world in both the Forrester Wave and Gartner Magic Quadrant.

Acquia is seeking a Product Manager to join our Developer Experience team with the experience and drive to ensure Acquia’s award-winning platform exceeds the needs of customers who are passionate about Digital experiences. You have experience working in an enterprise organization and you have been exposed to digital experiences, ecommerce, infrastructure / hosting tools and services, saas or paas platforms. 

Expectations of the role

You will gain a deep understanding of the business landscape and be able to make sound decisions based on this understanding. You should be able to articulate the platform’s value proposition clearly and convincingly, driving buy-in from stakeholders across the organization. Further, you will need to navigate the complexities of business models that Acquia’s platform enables.

You should be able to identify potential market trends, understand their impact, and incorporate this foresight into the developer experience strategy. This will require you to balance the competing demands of various stakeholders while ensuring the products’ viability and competitiveness.

You possess a deep understanding of underlying technology stack, architecture, and system design principles. This includes continuous integration / continuous deployment, content management systems, Git, conversing with Apis, microservices, and platform-as-a-service (PaaS) models. Further, with data playing a significant role in decision-making, you should be comfortable with data analysis and interpretation. 

What you will bring

• 2-3+ years of Product Management experience.
• Experience working with and gathering business requirements from customers, competitive analysis, and/or the market at large
• Experience in building and/or managing digital experiences (such as websites, applications, mobile apps, integrations, e-Commerce platforms, etc.) 
• Comfortable in a highly collaborative, cross-functional team environment.
• Highly motivated, organized self-starter that can manage multiple projects simultaneously.
• Ability to take initiative and carry projects from start to finish.
• Independent and quick learner with exceptional attention to detail.
• Ability to be flexible and successful within a fast-paced and goal-driven environment.
• Experience in Agile & Scrum methodologies of product development including extensive experience gathering, detailed requirements and writing functional designs.
• Passionate about building relationships with both internal and external stakeholders.
• Proficiency in tools of your trade i.e., JIRA and Confluence, Trello, Miro, productplan etc.
• BA/BS in Computer Science, Computer Engineering, or equivalent experience. 
• Bonus points: Understanding of developer experience products/tools, content management systems (CMS, especially Drupal) and/or digital experience platforms (DXP)

How you will lead

• Set a bold product vision, strategy, success metrics and roadmap for execution
• Internalize and deeply understand Acquia growth strategy and align your team's mission and roadmap with this direction
• Defining the strategy for enterprise business intelligence tools, processes, and capabilities for Drupal Cloud
• Leveraging Acquia and Drupal Cloud data to drive a step change in how we evolve the use of data to make decisions.
• Work cross-functionally with various teams, such as engineering, design, platform PM, product PMs, etc.
• Partnering with our customer facing team to gather feedback on existing tools and help pilot new tools and capabilities.
• You will help to define and execute our Developer Experience strategies and enable revenue-bearing product delivery teams, while partnering with various internal and external stakeholders throughout Acquia
• Demonstrate strong communication and leadership skills with engineering, architecture teams, and business stakeholders
• Inspire and lead your team and others to execute and deliver your vision and solutions to solve our customers’ biggest problems
• Ruthlessly prioritize your team’s backlog to ensure your team is making maximum impact

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

Who is Trace3?

Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.

Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!

Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.  

Ready to discover the possibilities that live in technology?

Come Join Us!

Street-Smart - Thriving in Dynamic Times

We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.

Juice - The “Stuff” it takes to be a Needle Mover

We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.

Teamwork - Humble, Hungry and Smart

We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.

About the Role:

The Business Systems Analyst will play a critical role in understanding and translating business needs into technical requirements with a focus on our Trace3 ServiceNow instance and ServiceNow integrations for our customers and other IT related products and services.

This role requires a deep understanding of IT service management (ITSM) processes, strong analytical skills, and the ability to effectively communicate with both technical and non-technical stakeholders and our customers.

The ideal candidate will have experience in Managed Services or with a Value-Added Reseller (VAR). ServiceNow implementation, configuration and administration. Also, should have additional expertise in IT product and services, such as monitoring tools, ticketing systems, and automation platforms. 

What You’ll Do:

• Collaborate with stakeholders to gather and document business requirements for ServiceNow and other IT related products we use internally or for our customers.
• Conduct interviews, workshops, and surveys to understand business needs and workflows.
• Analyze current business processes and workflows, identifying areas for improvement and optimization.
• Develop process maps and documentation to support business process reengineering efforts.
• Translate business requirements into functional and technical specifications.
• Work with IT teams to design solutions that meet business needs, leveraging ServiceNow and other relevant products.
• Create detailed documentation, including use cases, user stories, and acceptance criteria.
• Serve as a liaison between business stakeholders and IT teams, ensuring clear and effective communication.
• Provide regular updates to stakeholders on project progress, risks, and issues.
• Support the implementation of IT solutions, ensuring they meet specified requirements.
• Lead and participate in testing activities, including the creation of test plans and test cases.
• Assist in user acceptance testing (UAT) and ensure defects are tracked and resolved.
• Develop training materials and conduct training sessions for end-users on new systems and processes.
• Provide ongoing support to users, addressing any issues or concerns.
• Monitor the performance of implemented solutions and identify opportunities for further enhancements.

Qualifications & Interests:

• Minimum 5+ years’ experience as an IT Business Analyst, with a focus on ITSM and Managed Services.
• 3+ years’ experience working with ServiceNow, including implementation, configuration, and administration.
• 3+ years’ experience with other IT products used in Managed Services, such as monitoring tools, ticketing systems, and automation platforms.
• 5+ years’ creating detailed documentation, including functional specifications, process maps, and user stories.
• 3+ years working in Agile, Scrum, Scrumban or Kanban.
• 3+ years working on customer related ServiceNow integrations and modules such as ITSM and ITOM.
• Familiarity with scripting languages and ServiceNow development.
• Knowledge of ITIL best practices and certification (e.g., ITIL Foundation) is preferred.
• Certification in business analysis (e.g., CBAP, CCBA) is preferred.
• ServiceNow Certified System Administrator or ServiceNow Certified Implementation Specialist is preferred.
• Strong analytical and problem-solving skills, with the ability to understand complex business processes and technical requirements.
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
• Strong organizational skills and the ability to manage multiple and changing priorities while meeting deadlines.
• Excellent written and verbal communication skills.

The Perks:

• Comprehensive medical, dental and vision plans for you and your dependents
• 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
• Competitive Compensation
• Training and development programs
• Stocked kitchen with snacks and beverages
• Collaborative and cool culture
• Work-life balance and generous paid time off

***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.