About the Role:

We are seeking a Lead Site Reliability Engineer to help build a reliable web experience for our users. We believe that moving fast is our competitive advantage, and enables us to better serve our users. We also know that the faster we move, the more likely we are to break things.

You Will:

• Design and implement SRE practices ensuring availability, scalability and observability of production systems with a strong focus on excellent customer experience
• Actively seek and identify opportunities to improve the availability and performance of the system by applying the learnings from monitoring and observation
• Use automation extensively to design, configure, manage, and monitor systems in support of our product development teams
• Understanding of Infrastructure and infra automation (Infrastructure as Code)
• Manage incidents and emergency response, track outages, ensure data integrity and engineer releases to promote safe, efficient and rapid deployments
• Handle emergency response either by being on-call or by reacting to symptoms according to monitoring and escalation when needed
• Improve the codebase by resolving logic issues, deprecating unused code, etc.
• Implement monitoring, logging, alerting and SLO Reporting
• Identify Service Level Indicators (SLIs) that will align the team to meet the availability and performance objectives
• Perform and run blameless RCAs on incidents and outages aggressively looking for answers that will prevent incident reoccurrence
• Provides reviews on design documents from internal and external teams
• Performs more-complex tasks using highly-specialized knowledge and advanced business experience
• Resolves complex tickets in creative manners
• Develops and leads large and highly-complex cross-functional projects or programs 
• Determines solutions to blockers, identify tasks, and developing solutions as appropriate
• Responsible for at least for 1 major delivery domain and accountable for all the aspects of SRE for that domain
• Develops standards, tools, and knowledge requirements for skill and career development

You Have:

• 10+ years as a software engineer, shipping production code
• 5+ years of experience as a Site Reliability Engineer or Production support Engineer
• Bachelor's degree in Computer Science, Engineering, or related field, or relevant years of work experience
• Experience with service-oriented architectures and microservices at scale
• Strong proficiency with RDBMS databases (PostgreSQL, MySQL, SQL Server, etc.)
• Strong proficiency in SQL scripting
• Proficiency developing in one or more languages such as Java, Kotlin, Python, and/or others
• Ability to use containers and orchestration frameworks (Kubernetes, Docker, Container registries etc.)
• Knowledge of CDN, typescript frameworks, and GQL.
• Knowledge and good understanding of any pub/sub / Queue messaging systems 
• Proficiency in Git or other VCS
• Experience with configuring, customizing, and extending monitoring tools (Datadog, Prometheus, New Relic etc.)
• Excellent debugging and troubleshooting skills
• Strong technical competency, with a data-driven analytical approach towards solving complex challenges
• Have a systematic problem-solving approach, coupled with strong and effective communication skills and a sense of drive
  • Nice-to-have: Experience with Terraform or other IAC tools such as Chef, Puppet or Ansible

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• Employee discounts on hims & hers & Apostrophe online products
• 401k benefits with employer matching contribution
• Offsite team retreats

#LI-Remote

About the Role:

We are seeking a Site Reliability Engineer to help build a reliable web experience for our users. We believe that moving fast is our competitive advantage, and enables us to better serve our users. We also know that the faster we move, the more likely we are to break things.

You Will:

• Actively seek and identify opportunities to improve the availability and performance of the system by applying the learnings from monitoring and observation.
• Use automation extensively to design, configure, manage, and monitor systems in support of our product development teams
• Implement SRE practices ensuring availability, scalability and observability of production systems with a strong focus on excellent customer experience
• Understanding of Infrastructure as Code
• Incident management and emergency response, track outages, ensure data integrity and engineer releases to promote rapid deployments
• Handle emergency response either by being on-call or by reacting to symptoms according to monitoring and escalation when needed
• Implement monitoring, logging, alerting and SLO Reporting
• Identify Service Level Indicators (SLIs) that will align the team to meet the availability and performance objectives.
• Perform and run blameless RCAs on incidents and outages aggressively looking for answers that will prevent incident reoccurrence.
• Demonstrates strong technical skills and expertise in any one of OOO programming languages 
• Independently handle complex technical tasks in projects.

You Have:

• 3+ years as a software engineer, shipping production code.
• 1+ years of experience as a Site Reliability Engineer or Production support Engineer
• Bachelor's degree in Computer Science, Engineering, or related field, or relevant years of work experience
• Proficiency with RDBMS databases (PostgreSQL, MySQL, SQL Server, etc.)
• Proficiency in SQL scripting
• Proficiency developing in one or more languages such as Java, Kotlin, Python, and/or others
• Proficiency in Git or other VCS
• Good debugging and troubleshooting skills
• Strong technical competency, with a data-driven analytical approach towards solving complex challenge

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• Employee discounts on hims & hers & Apostrophe online products
• 401k benefits with employer matching contribution
• Offsite team retreats

#LI-Remote

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.

Overview:

LivePerson is looking for a Site Reliability/DevOps Engineer for the GPT (Global Product & Technology) Division. You will be part of the LivePerson SRE team building and managing highly available, distributed systems. You will have the opportunity to be part of a strong team and enjoy the work environment of a start-up, with a robust product and the benefits of a leading company in its field.

You will: 

• Lead a team to ensure product high uptime and reliability 24x7.
• Give technical leadership and support to your team and stakeholders such as development teams, data team, and leadership.
• Being hands-on with your team on day to day operations of cloud environments, Kubernetes platform, data and messaging platform, and security/compliance

You have:

• Minimum 7+ years of experience of managing cloud based production environment (AWS, GCP, Azure, etc)
• Strong verbal and written communication skills, proficient in collaborating with various stakeholders
• Solid hands-on experience and understanding of system architecture
• Highly experienced working in the Linux environment, good scripting in Bash / Python.
• Highly experienced working configuration management systems like Puppet, OpsCode Chef, Ansible, etc.
• Strong experience in Terraform, CloudFormation or other IAC
• Strong experienced in SQL (including DDL and complex queries) and managing SQL and NOSQL database systems, including MongoDB, ElasticSearch, Postgres, MySQL and others
• Strong experienced working in the Kubernetes platform and Helm
• Strong experience working in a microservices architecture using a message bus such as Kafka and Pulsar
• Experience in monitoring resources and alerting systems such as Grafana, Prometheus, Kibana, DataDog and PagerDuty
• Good knowledge of CI/CD pipelines orchestrators like TeamCity, Jenkins, Gitlab.
• Highly motivated and independent.
• Team player and excellent interpersonal Skills.
• BS in Computer Science or a related field, or equivalent work experience.
• A strong background in cloud, network and application security and compliance
• Experience with GPT or other LLMs a strong advantage

Benefits

• Health: Medical, Dental, and Vision
• Time away: Vacation and holidays
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Equal opportunity employer

Why You’ll Love Working Here

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging At LivePerson

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

Company Overview

Totango + Catalyst have joined forces to build a leading customer growth platform that helps businesses protect and grow their revenue. Built by an experienced team of industry leaders, our software integrates with all the tools CS teams already use to provide one centralized view of customer data.  Our modern and intuitive dashboards help CS leaders develop impactful workflows and take the right actions to understand health, prevent churn, increase adoption, and drive expansion.

Position Overview

As a Senior Site Reliability Engineer at Totango + Catalyst, you will help shape our infrastructure and build the foundation our team relies on for the rapid delivery of our product. We’ll depend on you to instill best practices for building scalable distributed systems, emphasizing development experience, observability and fault tolerance. Our current stack consists of technologies such as Ruby on Rails, RDS, Elasticsearch, Java, and Kubernetes, and we are moving towards microservices and serverless.  If you thrive in a growth-stage startup environment and are looking for more ownership and the ability to have a significant impact, we would love to meet you.

This role is opened to candidates working remotely anywhere in Canada and the U.S.

What You’ll Do

• Manage our AWS infrastructure, with an emphasis on configuration as code.
• Keep our site and our services up and running, or get it back up and running quickly when a failure occurs
• Improve monitoring and work with developers to improve performance and reliability
• Participate in technical design reviews and architecture planning
• Debugging complex problems across an entire stack and creating solid solutions
• Collaborate with product managers and developers to evolve our delivery pipeline
• Working closely with internal partners and teams to ensure that we ship software that meets security, SLA, performance, and budget requirements
• Help build our on-call policies and runbooks
• Take ownership of projects and demonstrate a high level of accountability
• Manage our data infrastructure and pipeline
• Focus on quality, cost-effective scalability, and distributed system reliability and establish automated mechanisms

Who You Are:

• You are passionate about learning. Obstacles and challenges don’t deter you, you find these as opportunities to learn and grow.
• You have a positive demeanor and a go-getter attitude! 
• You are a strong team player. You collaborate well with others, and want to work together to solve common goals.
• You are proactive in seeking opportunities to learn and identifying opportunities to improve our processess. 

What You’ll Need

• 5+ years of experience building and maintaining cloud infrastructure for distributed production systems
• 1+ year of experience as a backend engineer developing enterprise web applications
• Excellent communication skills, both verbal and written
• Know your way around a Unix/Linux shell, can write shell scripts, and understands Linux internals
• Experience debugging complex problems
• Experience designing, building, and operating large-scale production systems
• Proficiency in Bash, Python, or other scripting languages
• Experience in databases and data warehouses
• Experience with security requirements for SOC2/ISO
• FinOps experience
• Strong Project Management skills
• A strong desire to show ownership of problems you identify
• Optional CKAD, CKS, CKA Exam, AWS Certified Exams

Technologies You’ll Need

• Demonstrated experience with configuration and orchestration tools such as Terraform, CloudFormation and Ansible
• Experience with containers, such as Docker 
• Experience with administering, securing, and optimizing Kubernetes clusters
• Experience building monitoring, observability, logging, and developer tooling
• Experience with Helm, Kustomize, ArgoCD, Grafana, Prometheus, Thanos, VictoriaMetrics, Cilium, Linkerd, Envoy, AWS App Mesh, CoreDNS
• Experience creating CI/CD Pipelines for different coding languages
• Experience with one or more: Ruby on Rails, Python, Java, Kotlin, Go, Node.js
• Experience with version control systems like GitHub
• Familiarity with AWS services, AWS best practices and securing AWS accounts
• Experience operating and tuning data stores such as PostgreSQL and Elasticsearch
• Experience with managing the infrastructure that backs data pipelines and data lakes such as Airflow
• Experience managing streaming infrastructure such as Kafka or Kinesis

Why You’ll Love Working Here!

• Work from anywhere!
• Highly competitive compensation package, including equity 
• Comprehensive benefits, including up to 100% paid medical, dental, & vision insurance coverage for you & your loved ones
• Open vacation policy, encouraging you to take the time you need
• Monthly Mental Health Days and Mental Health Weeks twice per year 
• Ability to influence and drive key technical and architectural decisions
• High visibility and impact across the whole company

Your base pay is one part of your total compensation package and is determined within a range. The base salary for this role is from $140,000.00 - $175,000.00 per year. We take into account numerous factors in deciding on compensation, such as experience, job-related skills, relevant education or training, and other business and organizational requirements. The salary range provided corresponds to the level at which this position has been defined.

Totango + Catalyst is an equal opportunity employer, meaning that we do not discriminate based on race, religion, national origin, gender identity, age, sexual orientation, or any other protected class. Diversity is more than just good intentions; we are committed to creating an inclusive environment for all employees

The role: 

• As a member of our Technology team, the Site Reliability Engineer will be on an on-call rotation to respond to incidents that impact Newsela.com availability and provide support for developers during internal and external incidents.
• Maintain and assist in extending our infrastructure with Terraform, Github Actions CI/CD, Prefect, and AWS services.
• Build monitoring that alerts on symptoms rather than outages using Datadog, Sentry and CloudWatch.
• Look for ways to turn repeatable manual actions into automations to reduce on-call toil.
• Improve operational processes (such as deployments, releases, migrations, etc) to make them run seamlessly with fault tolerance in mind.
• Design, build and maintain core cloud infrastructure on AWS and GCP that enables scaling to support thousands of concurrent users
• Debug production issues across services and levels of the stack.
• Provide infrastructure and architectural planning support as an embedded team member within a domain of Newsela’s application developers. 

Why you’ll love this role:

• As a member of our growing Technology team, you will have the opportunity to make a real and immediate impact by:
• • being involved in the growth of Newsela’s infrastructure.
  • influencing improved resiliency and reliability of the Newsela product.
• You'll impact Newsela.com's availability, which will ultimately scale Newsela’s ability to bring engaging, culturally responsive learning content to K-12 classrooms nationwide.

Why you’re a great fit:

• 2+ years of experience as a Site Reliability Engineer.
• Background in Infrastructure as code: use Terraform and Github CI/CD for automation, containerize our environments (Docker, ECS), and leverage cloud technologies to meet our goals.
• Systems experience managing, configuring and troubleshooting operating system issues, storage (block and object), networking (VPCs, proxies and CDNs), and administer high-availability datastores (mySQL, Postgres, Neo4J) and Redis clusters.
• Monitoring and instrumentation: implement metrics in Datadog, Sentry, log management and related systems, and Slack/JIRA integrations.
• Understanding of engineering practices: availability, reliability and scalability, as well as disaster recovery.
• Ability to work in a variety of languages: Shell, IaC, Python, and SQL.
• Be able to plan using your familiarity with agile methodologies; use epics, issues to drive projects.
• Personal and team workload organization and ability to self-organize and accomplish tasks asynchronously.
• Contributing to Newsela architecture diagrams, process diagrams and runbook documentation.
• Completing Root Cause Analysis (RCA) investigations and perform readiness reviews.
• Improving team practices through code reviews, handoffs of work, and incidents.
• Self-awareness, handling conflict in the team, providing and receiving feedback, and maintaining good relationships with other engineering teams.
• Willingness to proactively step in and do the right thing while providing candid and constructive feedback.

Why you’ll love working at Newsela:

• Health & Wellness: Access to the world’s leading medical experts for healthcare (pets included!). Discounts and resources to stay healthy: mind, body, and soul.
• Work From Home: Almost all of our roles are fully remote - tech stipend included!
• Supporting ALL Families: Supplemental programs and time off to take care of your family and yourself.
• Time Off: Flexible PTO to recharge, including Sabbatical Leave 
• Professional Development: Annual stipends for continued learning and education 
• Make A Difference: No matter your role or department, the work you do each day helps share the future of education and improves the lives of students and teachers.

Base Compensation: $95,000 - $105,000. Total compensation for this role also includes incentive stock options and benefits. This compensation range may be adjusted based on actual experience.

Today, CLEAR is well-known as a leader in digital and biometric identification, reducing friction for our members wherever an ID check is needed. We’re looking for a Senior Site Reliability Engineer (SRE) to establish our SRE function. You will join us to accelerate building and scaling our innovative systems that support our growing identity platform. You will drive on SLOs, using them to find and fix gaps in our observability and our overall systems. You will lead reliability-focused practices such as load testing, capacity planning, game days, chaos testing, and incident post-mortems. You will work hand-in-hand with the Software Engineering and Product team on the design, architecture, and implementation of new systems and services.

What You Will Do:

•  Embed within an Engineering and Product pillar to deeply understand the product and implement observability across all key flows
• Facilitate and build load testing cases, ensuring we understand the limits and scaling factors of our services and systems
• Contribute to architecture and design of new services and systems, ensuring highly reliable and scalable concepts are implemented
• Work closely with Infrastructure, Developer Experience, Networking, and other teams to ensure Product Engineering requirements are met on future roadmaps and technical implementations
• Build and lead practices such as game days, chaos engineering, and failure analysis
• Build long-term capacity plans, with an eye toward reliability and cost-efficiency

Who You Are:

• A software engineer who has worked as an embedded Site Reliability Engineer
• Experience writing production-grade software in a modern language, such as Java
• Strong knowledge of distributed systems concepts (think CAP theorem), microservices architecture, and distributed tracing 
• Experience with modern observability systems such as Datadog
• Experience with performance debugging tools and patterns. You should be able to read a flame graph
• A strong product and user-centric mindset
• Desire to continuously improve systems and environments

How You'll be Rewarded:

At CLEAR we help YOU move forward - because when you’re at your best, we’re at our best. You’ll work with talented team members who are motivated by our mission of making experiences safer and easier.Our hybrid work environment provides flexibility. In our offices, you’ll enjoy benefits like meals and snacks. We invest in your well-being and learning & development with our stipend and reimbursement programs. 

We offer holistic total rewards, including comprehensive healthcare plans, family building benefits (fertility and adoption/surrogacy support), flexible time off, free OneMedical memberships for you and your dependents, and a 401(k) retirement plan with employer match. The base salary range for this role is $175,000 - $215,000, depending on levels of skills and experience.

The base salary range represents the low and high end of CLEAR’s salary range for this position. Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance. The range listed is just one component of CLEAR’s total compensation package for employees and other rewards may include annual bonuses, commission, Restricted Stock Units

About CLEAR

Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 22+ million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic. 

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.

The Role:

A Site Reliability Engineer borders the worlds of software engineering and systems engineering. At Podium, the SRE team drives our products to success by building a stable, scalable, sustainable, and slick system. We permanently sit and sup with the product engineering teams to address all of their needs, and work as an SRE guild to build a world-class platform for our products to run on. We're currently targeting a senior SRE to come in and deliver impact from day one.

What you will be doing: 

• Work with the following technologies: Kubernetes, Helm, Docker, AWS, Terraform, Datadog, Prometheus, Ansible, StrongDM, Python, Go, Ruby, GitLab and GitLab CI.
• Engaging with Podium's engineering community to identify potential areas of improvement or pain points and making Podium's systems safer and more pleasant to operate.
• Participating in an on-call rotation for the services the team owns, triaging and addressing production as well as development issues.
• Working cross-functionally with different teams to make sure that there is no down time for our products.
• Mentoring junior engineers on the team.

What you should have: 

• Bachelor’s degree in a technical field or relevant work experience.
• 4+ years experience working alongside a production system in either a software engineer or systems engineer type role
• 3+ years deploying, operating and debugging server software on Linux
• Curiosity and the desire to learn
• Ability to take a rotating on-call shift

What we hope you have: 

• Experience with distributed systems and microservices
• Practical knowledge of system design
• Cloud computing, such as AWS, GCP, or Azure
• SOC2, HIPAA, PCI, or other regulatory or compliance standards
• Building and maintaining a CI/CD pipeline
• Heavy Infrastructure experience 

We are looking for an Operations Site Reliability Engineer to enhance, support, and troubleshoot our SaaS and VOIP platforms for our Business Technology program. We’re looking for someone with a wide breadth of knowledge, experience, and interest in a range of technology domains. This role will ensure the continued stability of our production applications while improving automation, alerting, and monitoring. We deal with many different technologies; a desire to learn and a hunger to work on challenging projects is a must.

Key Responsibilities:

• Triage, troubleshoot, and fix production problems in every layer of the stack, with a focus on Oracle and billing systems
• Design, develop, improve, and tune logging, monitoring, and alerting
• Create actionable alerts to fix system outages before they occur
• Write software to improve reliability and recoverability of production systems
• Identify manual work, document the fix in the form of a runbook, then automate it away
• Perform and automate system administration tasks
• Participate in 24/7 on-call rotation supporting production systems

Qualifications:

• Bachelor’s degree in Computer Science or related field, or equivalent work experience
• 0-2 years of Oracle systems experience
• 0-2 years of software development experience
• 0-2 years of Linux system administration experience
• 0-2 years of performance engineering experience
• Understanding and experience working with RESTful APIs
• Experience with triaging troubleshooting complex systems
• Experience working with source control
• Experience with containerization and container orchestration
• Experience with application performance monitoring
• Experience with web technology components including relational and SQL Databases, Apache, Tomcat, Java, packet monitoring
• Experience with microservice environments and distributed systems
• Familiarity with front-end technologies
• Ability to clearly communicate technical concepts
• Understanding of general SRE concepts and DevOps principles
• Familiar with the SIP concepts and troubleshooting

Nextiva Core Competencies / DNA:

• Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  S/he is a change agent, prepared to lead and drive changes as we transform. 
• Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
• Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  S/he will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  S/he will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Rewards & Benefits:

Nextiva provides a comprehensive employee benefits package that includes highly competitive salary, medical and life insurance after probation, paid parental leave as per Company policy, employee recognition initiatives,  various employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime. Great opportunity to work and build a career in international environment is supplemented by friendly atmosphere and professional team.

#LI-SC1 #LI-Remote

We are looking for an Operations Site Reliability Engineer to enhance, support, and troubleshoot our SaaS and VOIP platforms for our Business Technology program. We’re looking for someone with a wide breadth of knowledge, experience, and interest in a range of technology domains. This role will ensure the continued stability of our production applications while improving automation, alerting, and monitoring. We deal with many different technologies; a desire to learn and a hunger to work on challenging projects is a must.

Key Responsibilities:

• Triage, troubleshoot, and fix production problems in every layer of the stack, with a focus on Oracle and billing systems
• Design, develop, improve, and tune logging, monitoring, and alerting
• Create actionable alerts to fix system outages before they occur
• Write software to improve reliability and recoverability of production systems
• Identify manual work, document the fix in the form of a runbook, then automate it away
• Perform and automate system administration tasks
• Participate in 24/7 on-call rotation supporting production systems

Qualifications:

• Bachelor’s degree in Computer Science or related field, or equivalent work experience
• 0-2 years of Oracle systems experience
• 0-2 years of software development experience
• 0-2 years of Linux system administration experience
• 0-2 years of performance engineering experience
• Understanding and experience working with RESTful APIs
• Experience with triaging troubleshooting complex systems
• Experience working with source control
• Experience with containerization and container orchestration
• Experience with application performance monitoring
• Experience with web technology components including relational and SQL Databases, Apache, Tomcat, Java, packet monitoring
• Experience with microservice environments and distributed systems
• Familiarity with front-end technologies
• Ability to clearly communicate technical concepts
• Understanding of general SRE concepts and DevOps principles
• Familiar with the SIP concepts and troubleshooting

Nextiva Core Competencies / DNA:

• Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  They are a change agent, prepared to lead and drive changes as we transform. 
• Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
• Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  They will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Compensation, Rewards & Benefits:

The salary or hourly wage offered by Nextiva to external candidates considers a wide range of factors, including but not limited to skills sets, experience, training, licensure and certifications, etc. Our compensation decisions are dependent on the facts and circumstances of each case. Our estimate of the expected hiring range for the position as posted is $57,000 - $84,650 A different level in the job hierarchy may apply to a specific candidate resulting in a different hiring range.

Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations!????

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. 

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

#LI-RQ1 #LI-Remote

The Role:

A Site Reliability Engineer borders the worlds of software engineering and systems engineering. At Podium, the SRE team drives our products to success by building a stable, scalable, sustainable, and slick system. We permanently sit and sup with the product engineering teams to address all of their needs, and work as an SRE guild to build a world-class platform for our products to run on. We're currently targeting a senior SRE to come in and deliver impact from day one.

What you will be doing: 

• Work with the following technologies: Kubernetes, Helm, Docker, AWS, Terraform, Datadog, Prometheus, Ansible, StrongDM, Python, Go, Ruby, GitLab and GitLab CI.
• Engaging with Podium's engineering community to identify potential areas of improvement or pain points and making Podium's systems safer and more pleasant to operate.
• Participating in an on-call rotation for the services the team owns, triaging and addressing production as well as development issues.
• Working cross-functionally with different teams to make sure that there is no down time for our products.
• Mentoring junior engineers on the team.

What you should have: 

• Bachelor’s degree in a technical field or relevant work experience.
• 4+ years experience working alongside a production system in either a software engineer or systems engineer type role
• 3+ years deploying, operating and debugging server software on Linux
• Curiosity and the desire to learn
• Ability to take a rotating on-call shift

What we hope you have: 

• Experience with distributed systems and microservices
• Practical knowledge of system design
• Cloud computing, such as AWS, GCP, or Azure
• SOC2, HIPAA, PCI, or other regulatory or compliance standards
• Building and maintaining a CI/CD pipeline
• Heavy Infrastructure experience 

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.

Overview:

LivePerson is looking for a Site Reliability/DevOps Engineer for the GPT (Global Product & Technology) Division. You will be part of the LivePerson SRE team building and managing highly available, distributed systems. You will have the opportunity to be part of a strong team and enjoy the work environment of a start-up, with a robust product and the benefits of a leading company in its field.

You will: 

• Ensure product high uptime and reliability 24x7.
• Manage Linux servers in a multi-cloud environment
• Manage high availability Kubernetes resources using Helm charts
• Assist with deploying upgrades and patches using Puppet/Ansible/Chef/Helm
• Monitoring and troubleshooting warnings and alerts related to the reporting platform’s performance
• Develop monitoring resources and alerting systems such as Grafana, Prometheus, Kibana, DataDog and PagerDuty
• Coordinate with DBA and developers to manage SQL and NOSQL database systems, including MongoDB, ElasticSearch, Postgres, MySQL and others
• Managing message bus systems such as Kafka and Pulsar

You have:

• Minimum 3+ years of experience of managing cloud based production environment (AWS, GCP, Azure, etc)
• Highly experienced working in the Linux environment, good scripting in Bash / Python.
• Highly experienced working configuration management systems like Puppet, OpsCode Chef, Ansible, etc.
• Strong experience in Terraform, CloudFormation or other IAC
• Experienced in SQL, including DDL and complex queries
• Experienced working in the Kubernetes platform
• Experience working in a microservices architecture using a message bus
• Good knowledge of CI/CD pipelines orchestrators like TeamCity, Jenkins, Gitlab.
• Highly motivated and independent.
• Team player and excellent interpersonal Skills.
• Excellent written and verbal communication skills.
• BS in Computer Science or a related field, or equivalent work experience.
• A strong background in cloud, network and application security and compliance
• Experience with GPT or other LLMs a strong advantage

Benefits

• Health: Medical, Dental, and Vision
• Time away: Vacation and holidays
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Equal opportunity employer

Why You’ll Love Working Here

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging At LivePerson

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

About Life360

Life360’s mission is to keep people close to the ones they love. Our category-leading mobile app and Tile tracking devices empower members to protect the people, pets, and things they care about most with a range of services, including location sharing, safe driver reports, and crash detection with emergency dispatch. Life360 serves approximately 66 million monthly active users (MAU) across more than 150 countries. 

Life360 delivers peace of mind and enhances everyday family life with seamless coordination for all the moments that matter, big and small. By continuing to innovate and deliver for our customers, we have become a household name and the must-have mobile-based membership for families (and those friends that basically are family). 

Life360 has more than 500 (and growing!) remote-first employees. For more information, please visit life360.com.

Life360 is a Remote First company, which means a remote work environment will be the primary experience for all employees. All positions, unless otherwise specified, can be performed remotely (within Canada) regardless of any specified location above.  

About The Team

The Location Cloud team develops and maintains the core backend services critical to delivering real-time location functionality to the Life360 app. Our distributed systems are optimized for durability, high availability, low latency, and internet-scale. The Location Cloud team is a part of our Location Operating Group, which focuses on all the location-based features the Life360 app offers our millions of users.

About the Job

As an SRE on the Location Engineering group you will help build and operate scalable services powering Life360 product. Our cloud team ensures that our API's are able to process hundreds of thousands of requests a second with the ability to scale 10x. You'll be a very active contributor to the design and operation of the core services. You use, develop, and improve automation tools as often as possible to increase the efficiency of the team and your work. You are comfortable dealing with very large amounts of traffic to the tune of billions of daily API requests.

The Canada-based salary range for this position is $170,000 to $210,000 CAD. We take into consideration an individual's background and experience in determining final salary- therefore, base pay offered may vary considerably depending on geographic location, job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits, as well as equity.

What You’ll Do

• Engage with product and engineering teams to design, build and maintain the system / software for high availability and resiliency.
• Manage SLOs / Error Budgets for service teams
• Write software layers, scripts, deployment frameworks, tracers, monitors, self-healing/auto remediation tools to automate the processes.
• Build and maintain software modules for use and reuse in cloud systems automation.
• Build and maintain network border layer for applications (CDN / DNS / Load Balancing / etc)
• Troubleshooting and root-cause analysis of issues regardless of tool, provider, platform, or language.
• Participate in shared on-call rotation
• Estimate schedules, breaking tasks down to reasonable 1-3 day tasks.

What We’re Looking For

• Bachelor's degree in Computer Science or equivalent discipline with at least 5 years experience in operations and exposure to software engineering.
• 7+ years of experience as an SRE
• 3+ years as a Senior SRE with programming experience with one or more relevant languages: Java, Python, PHP, Scala, etc.  
• Previous experience working remotely 
• Experience with Infrastructure as code tools: Terraform, CloudFormation; config management/provisioning tools: Ansible, Chef, etc.
• Proficient in multi-threaded design and implementation.
• Troubleshooting and system engineering exposure in UNIX/Linux production environments.
• Developing, running, and/or consuming cloud technologies such as AWS, Azure, Docker/Kubernetes, etc.
• Experience with existing open source projects such as Consul, Kafka, Cassandra, Docker.
• Ability to quickly learn and apply complex subjects and technologies.
• Experience desired with Big Data, streaming technologies, SaaS based environments, Web Analytics
• Excellent interpersonal skills. Excellent English verbal and written communication skills. Highly collaborative working style.

Our Benefits

• Competitive pay and benefits
• Medical, dental, vision, life and disability insurance plans 
• RRSP plan with DPSP company matching program
• Employee Assistance Program (EAP) for mental well being
• Flexible PTO, several company wide days off throughout the year
• Winter and Summer Week-long Synchronized Company Shutdowns
• Learning & Development programs
• Equipment, tools, and reimbursement support for a productive remote environment
• Free Life360 Platinum Membership for your preferred circle
• Free Tile Products

Life360 Values

Our company’s mission driven culture is guided by our shared values to create a trusted work environment where you can bring your authentic self to work and make a positive difference 

• Be a Good Person - We have a team of high integrity people you can trust. 
• Be Direct With Respect - We communicate directly, even when it’s hard.
• Members Before Metrics - We focus on building an exceptional experience for families. 
• High Intensity High Impact - We do whatever it takes to get the job done. 

Our Commitment to Diversity

We believe that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better results. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. It fuels our innovation and connects us closer to our customers and the communities we serve. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their authentic best selves to work.

We are an equal opportunity employer and value diversity at Life360. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any legally protected status.  

We encourage people of all backgrounds to apply. We believe that a diversity of perspectives and experiences create a foundation for the best ideas. Come join us in building something meaningful.Even if you don’t meet 100% of the below qualifications, you should still seriously consider applying!

#LI-Remote

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Why Thunderbird?

MZLA Technologies Corporation (MZLA), a wholly-owned subsidiary of Mozilla Foundation, runs the Thunderbird Project and develops related software and services. Thunderbird is a global, free, and open source email client that has grown significantly in donations, staff, and aspirations since its launch 20 years ago. We are expanding our team as we broaden our product and service offerings, committed to delivering best-in-class productivity solutions independent of big tech influence. This new role is an opportunity for an experienced engineer who is excited to design and implement infrastructure & automation to support Thunderbird’s ongoing growth.

The Opportunity:

Thunderbird is looking for a multi-skilled self-starter to work on site reliability engineering. As a Senior SRE, you will play a critical role in ensuring the reliability, scaleability, and performance of our systems. You will work closely with cross-functional teams to design and implement solutions that enhance our infrastructure and optimize our processes.You will be a foundational member behind Thunderbird's exciting new web services.You bring production-hardened IaC knowledge and experience to plan and implement the processes to deliver our new product offerings.The ideal candidate will excel in collaboration and possess strong communication skills, ensuring clear and open dialogue across all levels of the organization. Additionally, you will have a proven track record of successfully completing projects from start to finish.

You will be working in close cooperation with our current SDEs and SREs, other staff, and community members.TheSr Site Reliability Engineeris anindividual contributor and will report directly to the Manager, Web Services. 

We’re committed to creating an amazing experience for our users, and you’ll play a key part in this effort. You will be working with our existing staff and community members from all over the globe to support the mission and objectives of MZLA Technologies Corp and the Thunderbird Project.

This is aremote,full time position. We expect excellent written communication skills so as to foster strong work coordination over email, video conferencing, Matrix, andand GitHub issues.

What you’ll do: 

• Set up and deploy the infrastructure and monitoring for emerging, long-running projects.
• Design and develop the CI/CD systems developers use and the infrastructure for all current and future websites and services.
• Diagnose and debug production incidents and then improve systems to prevent the problem from recurring.
• Collaborate with SDEs and fellow SREs to ship, maintain and monitor new builds of our websites and services.
• Occasionally assist with Thunderbird desktop CI/CD and releases.
• Work with a geographically-distributed development team.

What you’ll bring: 

• Seasoned professional with 10+ years of work experience
• Minimum 5 years professional experience in a tech infrastructure role, ideally in cloud-scale environments.
• Minimum 2+ years of experience in a senior DevOps or SRE role and experience acting as a technical lead, team lead or line manager.
• Ability to self-direct work, handle less structured environments, and communicate effectively with staff and community members in many different roles.
• Professional experience programming in Python, shell scripting, etc.
• Experience setting up reliable infrastructure-as-code deployments in one of the major cloud platforms such as AWS or GCP, using tools like Terraform, Helm, Cloudformation, or Ansible.
• Experience with industry standard web development CI/CD tools such as Jenkins, CircleCI, TeamCity, GitHub Actions, etc.
• Excellent English written and verbal communication, with the ability to clearly and concisely interact with an international audience.
• Proven track record of scoping and finishing projects.
• A mission of making a concrete positive impact on the day to day communication experience for tens of millions of users.
• Commitment to our values:
  • Passionate about fostering openness and transparency within an open-source community
  • Demonstrates a collaborative and team-oriented approach
  • Motivated by curiosity and creativity
  • Embraces and champions diversity
  • Brings a hearty dose of scrappy grit and resilience to our lively and spirited team.

Bonus points for:

• Experience with database administration and performance optimization.
• Experience with data science & analytics software such as Redshift, Presto, EMR, Kinesis, etc.
• Experience with web development.
• Knowledge of email protocols and/or experience running email servers (SMTP, IMAP).
• Previous experience with an Open Source project, or participation in an Open Source community.
• Dedication to open source and open standards.
• Passionate about our mission - you care deeply about user privacy and control over one’s data

What you’ll get:

We benchmark our base salaries to local markets and target the 60th percentile of the peer market. The salary ranges for this role are:

• Canada:$96,000 - $115,000 CAD 
  

In addition to competitive salaries, we offer a comprehensive benefits package designed to support your whole self.

Work & Career

• Fully remote work & schedule flexibility
• Latest Laptop and accessories 
• Annual Remote Work Stipend
• Monthly Internet Stipend
• Professional Development Stipend
• Industry Conferences
• Annual Global Team Offsite

Rest & Play

• 24 days PTO per year (prorated) 
• Your Birthday
• Year-end Company Shutdown
• Pilot 4 Day Work Week (July & August 2024)
• Public Holidays
• Other Paid Leave
• Wellbeing Stipend for Personal / Family Activities

Health & Family

• RRSP Contributions
• Health, Dental, & Vision Insurance
• Disability/Income Protection Insurance
• Life Insurance
• Employee Assistance Program 
• Paid Parental Leave
• Paid Sick Days 

*Applicants must reside in and have work authorization for one of the country locations specified above. We are unable to consider applicants outside of these markets at this time. And we are unable to provide visa sponsorship

About Mozilla 

At Mozilla, we have big ambitions for the future, we want to build impactful products that are different — that are built with more respect for the people using them and help us explore new forms of openness. It’s going to take hard work that Mozilla is uniquely suited to take on. It’s why we’re here. It’s who we are. And it’s our future.

Bring your passion, your creativity, your big ideas, and your new perspectives to make the difference we’re aiming for.

MZLA Technologies Corporation (MZLA) Commitment to diversity, equity and inclusion

Mozilla believes in the value of diverse creative practices and forms of knowledge, and knows diversity, equity and inclusion are crucial to and enrich the company’s core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities and expressions.

We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws. Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose. 

We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us athiringaccommodations@thunderbird.netto request accommodation.

#LI-REMOTE