slack Remote Jobs

415 Results

15m

Proposal Manager

OPTASYRemote
SalesFull Time5 years of experiencewordpressdrupalDesignslack

OPTASY is hiring a Remote Proposal Manager

Proposal Manager - OPTASY Inc. - Career Page
15m

Senior Drupal/PHP Developer

OPTASYRemote
DevOPS5 years of experiencejirawordpressdrupallaravelDesignjqueryslacksasssymfonygitdockercsslinuxjavascriptPHP

OPTASY is hiring a Remote Senior Drupal/PHP Developer

Senior Drupal/PHP Developer - OPTASY Inc. - Career Page var DV_DEPUTY = "

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15m

Creative Director

OPTASYRemote
figmasketchDesignslackcss

OPTASY is hiring a Remote Creative Director

Creative Director - OPTASY Inc. - Career Page var DV_DEPUTY = ""; var DV_APP_

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1d

Head of Growth and Marketing

SuperhumanRemote — North & South America
SalesB2Bslack

Superhuman is hiring a Remote Head of Growth and Marketing

SUPERHUMAN ????

  • The fastest email experience in the world
  • Loved and adored: see what our customers say
  • Our customers get through their inbox twice as fast; many see inbox zero for the first time in years.

Come shape the future of email, communication, and productivity!

BUILD LOVE ????

At Superhuman, we deeply understand how to build products that people love. We incorporate fun and play; we infuse magic and joy; we make experiences that amaze and delight.

It all starts with the right team — a team that deeply cares about values, customers, and each other.

CREATE MASSIVE IMPACT ????

We're not solving a small problem, and we're not addressing a small market. We're going after email; the one activity that consumes more of our work day than any other.

Our ambition doesn't stop there. Next: calendars, notes, contacts, tasks. We are building the productivity platform of the future.

DO THE BEST WORK OF YOUR LIFE ????

We have created the frameworks for how to build product market fit and redefined the narrative of how to onboard customers successfully. We have shown the world it’s possible to build a premium productivity brand. Our investors include Andreessen Horowitz, First Round Capital, IVP, Tiger Global Management, Sam Altman, and the founders of Gmail, Dropbox, Reddit, Discord, Stripe, GitHub, AngelList, and Intercom.

Our latest financing was led by IVP, and we welcomed Ajay Vashee to our board. Our prior financing was led by Andreessen Horowitz, and we welcomed Marc Andreessen and David Ulevitch to our board.

This time, we’re swinging beyond the fences and fundamentally rethinking how individuals and teams should collaborate. We are building a household brand and a worldwide organization. We are here to do the best work of our lives, and we hope you are too.

ROLE ????????‍????????‍????

Build and lead Growth and Marketing at Superhuman to significantly drive demand, build massive positive brand awareness, and unlock the growth of the Superhuman Teams Business. In doing so, accelerate the entire Superhuman mission and grow ARR from $25M to $100M over the next 3 years.

Major Outcomes

Outcome #1: Drive demand to grow revenue from $25M to $100M ARR over the next 3 years.

  • Widen top of funnel by developing our current channels and launching new channels.
  • Build and scale our B2B Acquisition Strategy to grow logo acquisition 10x over the next 3 years.
  • Ignite and scale our Product-Led Sales (PLS) Motion to 5x our B2C2B conversion over the next 12 months.
  • Increase funnel conversion by optimizing our prospect journey.

Outcome #2: Drive end-user growth flywheel

  • Maximize Product-Led Growth impact, in partnership with Product: Onboarding, Referrals, Virality.
  • In-product lead generation
  • Drive retention by nurturing the full customer and user lifecycles.

Outcome #3: Define, execute, and evolve our go-to-market strategy.

  • Frame key strategy questions, conduct research, and decide on approaches. Examples include:
    • How should we evolve our packaging, pricing, and positioning for our consumer and business products?
    • How should we optimize our go-to-market for Superhuman for Business?
    • Where should our go-to-market strategy be product-led, demand-led, or relationship-led?
    • What markets, company types/sizes, and personas should we target?
  • Execute a world-class go-to-market strategy in partnership with our Head of Sales and our go-to-market leadership team.

Outcome #4: Build massive positive awareness of the Superhuman brand.

  • Create and execute our business brand strategy:
    • Determine positioning, pricing, and packaging for Superhuman for Business.
    • Drive awareness and adoption as we bring new products to market.
  • Create and execute our prosumer brand strategy:
    • Position Superhuman as an aspirational brand that stands for achieving your potential.
    • Create a category and establish Superhuman as the category leader.
  • Implement and optimize numerical brand tracking, including customer sentiment, aided/unaided awareness, and brand reputation.

Outcome #5: Build and scale our Growth and Marketing team and infrastructure.

  • Recruit, retain, and develop a diverse and talented team of growth and marketing.
  • Lead the organization with coaching, prioritization, clear communication, and modeling the Superhuman values.
  • Execute through a high-paced and rigorous experimentation pipeline.

SOUND LIKE YOU? ????

You have 12+ years of experience in Product-led, Sales-led, and Marketing-led GTM strategies for B2C2B + B2B businesses with at least 6 years building and leading the strategy and managing teams.

Our ideal candidate is amazing at:

  • Strategizing, Prioritization, and Execution: Able to build, prioritize, and deliver QoQ and YoY B2C2B + B2B growth strategies for Mid-market and Enterprise SaaS businesses.
  • People Management: Develops, hires, and retains high-performing growth and marketing teams, including growth marketing, brand marketing, content marketing, performance marketing, product marketing, and marketing operations.
  • Making and Owning Tough Decisions: Good balance between data-centric rapid experimentation and bold risk-taking.
  • Bias for Action: Speed matters. Takes rapid steps forward, even in the face of uncertainty, recognizing action is the catalyst for progress and growth.
  • Async Communication: Communicates succinctly and quickly across various mediums (especially Slack, Notion, and email). Can produce or consume long documents as needed without sacrificing speed.
  • Caring Deeply, Challenging Directly: Discusses and debates ideas openly, even when the decision is tough. Disagrees, commits, and challenges others to do the same.
  • Strong Entrepreneurial Mindset: This is a transformational role, with many areas without a playbook.
  • Start-to-Finish Ownership of Outcomes: They act as if they are 100% responsible for their own outcomes and the company's outcomes.
  • Customer-centric: They always strive to improve the customer experience without losing sight of business results.

SALARY ????

The Head of Growth & Marketing role may span a range of experience and expertise. Through our interview process, we will review your background, local market data, and use a mix of technical and qualitative assessments to determine where you fall in our range. We will talk about compensation in our first conversation and be transparent throughout the process about which level we think is the best match for you in our organization. 

Our salaries for this role within US markets range from $300,000 – $340,000+. The salary range does not reflect total compensation, which includes base salary, bonus, benefits, and company stock options.

We are open to candidates in the US and Canada. We take a locally informed approach to compensation and will be able to share ranges based on your geographical location of residence.

At Superhuman, we value diversity. We are an equal opportunity employer: we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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1d

Payroll Implementation & Support Manager

LatticeRemote, US
5 years of experienceremote-firstslackc++

Lattice is hiring a Remote Payroll Implementation & Support Manager

This is Payroll Implementation at Lattice 

We are seeking an experienced HRIS and Payroll Implementation and Support Manager to lead high-touch implementations and provide exceptional ongoing support for our HRIS and Payroll solutions. This role will be essential to ensuring a seamless experience for our clients, particularly for complex implementations. The ideal candidate has a strong background in payroll, implementation, and customer support, with a passion for delivering high-quality service and building strong client relationships.

What You Will Do:

  • Lead HRIS and Payroll Implementations: Manage end-to-end implementation for high-touch clients, including planning, setup, data migration, configuration, testing, and go-live support.
  • Client Relationship Management: Serve as the primary point of contact for assigned clients during the implementation phase, ensuring a smooth transition to our platform and addressing client needs effectively.
  • Project Management: Develop and maintain detailed project plans, timelines, and milestones, and communicate progress to stakeholders.
  • Technical Support and Troubleshooting: Provide hands-on support to clients for post-go-live needs, including troubleshooting issues, assisting with customizations, and coordinating solutions.
  • Training and Enablement: Conduct client training sessions for both administrators and end-users, equipping them with the knowledge and tools to use the HRIS and Payroll system effectively.
  • Documentation and Process Improvement: Create and maintain documentation for implementation processes, troubleshooting steps, and best practices. Continuously improve processes based on client feedback and implementation experiences.
  • Collaboration with Internal Teams: Work closely with Product, Engineering, and Customer Success teams to ensure client feedback is communicated and improvements to the HRIS and Payroll systems are implemented effectively.

What You Will Bring to the Table:

  • Experience: Minimum of 5 years of experience in payroll and HRIS implementation, with proven expertise in handling complex, high-touch client implementations.
  • Technical Skills: Strong understanding of HRIS and Payroll systems, including data migration, configuration, and troubleshooting. Experience in project management tools and support ticketing systems is a plus.
  • Customer Support Background: Demonstrated ability in customer support and troubleshooting, with a strong understanding of client needs and a proactive approach to resolving issues.
  • Project Management: Excellent project management skills with the ability to handle multiple implementations concurrently and manage timelines effectively.
  • Communication Skills: Exceptional verbal and written communication skills, with the ability to explain technical concepts to non-technical users and build strong client relationships.
  • Problem-Solving Abilities: Strong analytical and problem-solving skills, with attention to detail and a focus on delivering high-quality results.

The estimated annual cash salary for this role is $94,500 - $139,000. This position is also eligible for incentive stock options, subject to the terms of Lattice’s applicable plans

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: Medical insurance; Dental insurance; Vision insurance; Life, AD&D, and Disability Insurance; Emergency Weather Support; Wellness Apps; Paid Parental Leave, Paid Time off inclusive of holidays and sick time; Commuter & Parking Accounts; Lunches in the Office; Internet and Phone Stipend; One time WFH Office Set-Up Stipend; 401(k) retirement plan; Financial Planning; Learning & Development Budget; Sabbatical Program; and Invest in Your People Fund

*Note on Pay Transparency:

Lattice provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on (a) location, as Lattice factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience.

Additionally, Lattice leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Lattice reserves the right to modify this information at any time, subject to applicable law. 

#LI-Remote



About Lattice

Lattice is on a mission to build cultures where employees and their companies thrive. In an age where employees have more choices than ever before, businesses that put employees first are winning ????– and Lattice is building the tools to empower those people-centric companies.

Lattice is a people success platform that offers performance reviews, employee engagement surveys, real-time feedback, weekly check-ins, goal setting, and career planning in a way that allows companies to focus on employee development, growth, and engagement – yielding stronger employee retention, performance, and impact to the bottom line ????. Since launching in 2016, we have grown to over 5,000+ customers globally, including brands like Slack, Robinhood, and Gusto. 


Lattice is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Lattice is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

By clicking the "Submit Application" button below, you consent to Lattice processing your personal information for the purpose of assessing your candidacy for this position in accordance withLattice's Job Applicant Privacy Policy.

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2d

Communication & Engagement Specialist

ExperianHeredia, Costa Rica, Remote
DesignPhotoshopslack

Experian is hiring a Remote Communication & Engagement Specialist

Job Description

Experian Software Solutions (ESS) is responsible for building an innovative and market leading global portfolio of software products, focused on Analytics, Decisioning and Fraud use cases.  ESS software unlocks the value of data for our clients. 

What you’ll be doing

  • Develop and implement an internal communications strategy for ESS Technology that supports employee engagement in a hybrid work environment.
  • Lead Change Management initiatives from a communications perspective, partnering with the HR team to develop effective strategies to manage change.  
  • Manage end to end communication for ESS Technology across multiple platforms – Events, Townhalls, Executive visits, Newsletters and other areas as needed.
  • Leverage our internal tools and systems (Horizon, Teams, Sharepoint, etc.) to develop, implement, and maintain metrics and employee feedback channels to determine the impact.
  • Partner with stakeholders and peers across Experian to ensure that the communications strategy aligns internal and external messaging, branding priorities and corporate communications initiatives.
  • Produce high-quality written and visual content (videos, newsletters, posters, PowerPoint presentations, intranet articles, Slack, etc.).
  • Work closely with ESS CTO and Technology Leadership team to manage corporate announcements and change initiatives as well as day to day operational communications.  Guide Technology leadership team with creative communications from conception through publication.
  • Establish strong, collaborative relationships with the Technology leadeship team to drive culture and enhance employee engagement for ESS Technology by contributing with planning and execution of business unit-wide engagement campaigns and events.

Qualifications

  • An undergraduate degree, preferably in marketing or communications.
  • A minimum of 3 years’ of translatable experience in a position supporting various levels of leadership and key organization partners.
  • Demonstrated experience operating as an effective tactical and strategic thinker with a track record for translating insights into action plans and results.
  • Extensive experience in writing, editing, proofreading, and layout
  • Strong visual arts and design background with portfolio
  • Strong written and verbal communication skills in English
  • Ability to create and combine graphics elements and visual resources in support of content delivery
  • Proficiency in Microsoft 365 (Word, PowerPoint, Excel, Outlook)
  • Additional proficiencies a plus:
    • Confluence (Brikit Theme Press)
    • Internal Communication Platforms (e.g. Poppulo)
    • Photoshop

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2d

Sr. Internal Communications and Culture Partner

ExperianHeredia, Costa Rica, Remote
DesignPhotoshopslack

Experian is hiring a Remote Sr. Internal Communications and Culture Partner

Job Description

We are looking for a creative and engaged Internal Communications & Culture Partner. In this role, you will contribute to our organization continued success by partnering with stakeholders to bring a strategic discipline to leading and elevating communications and employee engagement within a passion-filled and customer-centric organization. You will be a member of the HR team, reporting to the Director of HR Business Partner. This position will be supporting the Financial Services and Data Business.

What you’ll be doing

  • Develop and implement an internal communications strategy to continuously strengthen our mission, while supporting employee engagement in a hybrid work environment.
  • Lead Change Management initiatives from a communications perspective, partnering with the HR team to develop effective strategies to manage change.
  • Leverage our internal tools and systems (Dynamic Signal, MS Teams, Sharepoint, etc.) to develop, implement, and maintain metrics to ascertain impact of strategy.
  • Partner with stakeholders and peers across Experian to ensure that the communications strategy aligns internal and external messaging, branding priorities and corporate communications initiatives.
  • Produce high-quality written and visual content (videos, newsletters, posters, PowerPoint presentations, intranet articles, Slack, etc.).
  • Serve as counsel to leadership team, advising on approach to emerging issues and/or untapped opportunities as well as with creative communications from conception through publication.
  • Have an invested interest for Diversity, Equity and Inclusion, partnering with the appropriate teams and Employee Resource Groups to always evolve our internal communications and engagement practices in accordance to our diversity goals.
  • Stablish strong, collaborative relationships with the Culture Team, contributing with planning and execution of business unit-wide engagement campaigns and events.

 

Qualifications

 

  • An undergraduate degree, preferably in marketing or communications.
  • 5+ years’ of translatable experience in a position supporting various levels of leadership and key organization partners.
  • Professional fluency in English and extensive experience in writing, editing, proofreading.
  • Strong visual arts, design and video edition background with portfolio.
  • Experience working with Canva for image and video creation.
  • Proficiency in Microsoft 365 (Word, PowerPoint, Excel, Outlook).
  • Additional proficiencies a plus:
    • Internal Communication Platforms (e.g. Dynamic Signal)
    • Advanced familiarity with MS Teams (e.g. MS Teams Town Hall, Events, MS Teams Groups)
    • Proficiency in Adobe Creative Cloud (Photoshop, Premiere Pro)

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2d

Program Coordinator

Full Timeslackc++

AMOpportunities is hiring a Remote Program Coordinator

Program Coordinator - AMOpportunities - Career PageWhile this posi

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Galileo is hiring a Remote Virtual Family Nurse Practitioner (Late Night Shifts, Spanish Fluency)

About Us

Galileo is a team-based medical practice working to improve the quality and affordability of health care for all. Operating across 50 states, Galileo offers high-touch, data-driven, multi-specialty, longitudinal care to diverse and complex patients—on the phone, in the home, and everywhere in between. Regional and national health plans, employers, and Fortune 500 organizations trust Galileo as the leading solution to improve population health. Founded by Dr. Tom X. Lee, the healthcare pioneer behind One Medical and Epocrates, Galileo is a team of leading innovators from healthcare, technology, and human-centered design. Our mission is to apply that talent and scientific thinking totransform society by solving our largest, toughest healthcare problems, while at the same time bringing patient and provider closer.

About the Role

Galileo is looking for culturally sensitive clinicians to join our digital-first, primary care medical group. In this role, you will useasynchronous text-based chat and synchronous video to provide high-quality, comprehensive and evidence-based primary care. As a part of our collaborative clinical care team, you will leverage data, technology, and operational rigor to optimize great patient outcomes while offering highly personalized care and shared decision making with patients. 

Here’s what you’ll do:

  • Provide best-in-class care for Galileo patients managing complex and chronic illnesses through our innovative, proprietary app and technology and your excellent clinical judgment
  • Provide compassionate and empathetic care to patients from age 0-100 across all needs, including complex, chronic medical conditions such as: diabetes, hypertension, obesity and mental health
  • Work with a diverse patient population. We pride ourselves on fostering a culture that is inclusive of all backgrounds
  • Solve patient problems in an efficient, nimble manner by drawing on resourcefulness, collaborating with team members to leverage their expertise, and a “can-do” approach

How we work:

Galileo is a 24/7 medical group utilizing asynchronous text-based chat and synchronous video to provide high-quality, comprehensive primary care. We work in 4-hour shifts (mornings, afternoons, evenings, overnight on weekdays and weekends) and require a minimum of 14 hours a week (alternating 12 and 16 hour weeks). At 24+ hours you will be considered full-time and benefits eligible. Providers are required to work at least two 4 hour shifts each weekend, in addition to their weekday hours.

We are currently looking for providers with licensures in NY, TX, IL, MI, FL, GA, PA, OH, NJ, MO, AZ, AL, IN, HI, and/or CT. We have several roles available at this time for our overnight shifts which run from 11pm-7am ET.

Compensation:

$78/hour (regular rate) and $90/hour (premium rate)

About You

We look for passionate clinicians who are invested in solving complex problems that impact millions of lives and are excited about fixing what’s broken to improve care quality and health outcomes for everyone.

We believe in a culture that fosters teamwork, excellence, and sound decision-making—one that is based on mutual respect and trust. We appreciate individuals who are open and honest about what they’re looking for so we can ensure it’s a fit on both sides.

We would love to hear from you if you have the following or equivalent experience:

  • Have 5+ years of advanced clinical experience in complex care, chronic care management, or primary care
  • Are experienced in or have an appetite for learning digital-first healthcare (e.g. virtual medicine)
  • Are interested in new, innovative models of care that balance evidence-based approaches with creative ideas
  • Are highly comfortable with using technology and various applications to deliver care to patients virtually. Our current tech stack is:
    • Proprietary built clinician-patient platform 
    • Google Suite (gmail, sheets, docs, etc) 
    • Slack
  • Certified as a Family Nurse Practitioner
  • Active state licensure in NY, TX, IL, MI, FL, GA, PA, OH, NJ, MO, AZ, AL, IN, HI, and CT and the ability to obtain additional state licensures
  • Fluency in medical Spanish, both verbal and written communication required

How We Care for You

  • Flexible scheduling - design the schedule that works best for YOU
  • Competitive health, vision and dental plans
  • Company paid short and long term disability
  • 12 weeks paid parental leave 
  • Malpractice insurance provided, including tail coverage 
  • 401(k) with company match

How We Hire

Galileo Health is an equal-opportunity employer and welcomes applicants from all backgrounds.

We have recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us. We will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments or access to any financial accounts; and/or conduct text-only interviews. If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission.

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5d

Customer Service Specialist

AlpineVista, CA, Remote
Salesslack

Alpine is hiring a Remote Customer Service Specialist

Job Description

The Customer Service Specialist performs a variety of job functions integral to RxSafe, including trade show coordination, vendor management, receptionist for the Customer Support 800 line, and PakMyMeds program. The successful candidate will be highly organized, possess excellent communication and listening skills.

  • Answer incoming calls on 1st or 2nd ring, demonstrating great listening skills and creating an excellent first impression of RxSafe.
  • De-escalate and proactively manage support calls and customers. Provide updates when waiting for 30 minutes or more for a call back from the technical team.
  • Enter Support tickets into ticketing system (Zendesk).
  • Maintain constant communication with technical support team to reduce queue call time lag. (Slack is one of many tools for this.)
  • Escalate to Manager &/or Director when call queue wait time exceeds 1 hour or there is a “hard-down” needing rapid response from team.
  • Coordinate virtual and in-person tradeshows and events (i.e., webinars), including managing all logistics, people, and equipment, to enable sales of pharmacy automation systems.
  • Facilitate customer surveys, reporting, and organizing survey results, and follow-up.
  • Manage and maintain open RMA orders.
  • Proactively work with Accounting and customers to invoice those who have not returned our requested parts.
  • Occasional travel requested / required.

Qualifications

  • A results-driven marketer with high attention to detail, creativity, communication, and analytical skills
  • Excellent reporting skills, familiar with organizing data and marketing/research insights
  • Outstanding ability to think creatively, critically, and identify and resolve problems
  • Excellent verbal, written and listening communication skills
  • Knowledge of HubSpot, Slack, Zendesk, SurveyMonkey and Zoom preferred
  • Ability to work within a team and independently
  • Experience with CRM workflows, analysis, and reporting tools, esp. HubSpot
  • Strong organizational, time management, and multi-tasking skills
  • Proficiency with MS Office Suite (Excel, PowerPoint, Word) and Google Suite equivalents

Salary Range $21.00 - $26.00/hour

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6d

Clinical Documentation Specialist

LingraphicaPrinceton, NJ, Remote
Salesslack

Lingraphica is hiring a Remote Clinical Documentation Specialist

Job Description

Purpose: The Clinical Documentation Specialist is a member of the Operations team and is responsible for obtaining all necessary clinical and client paperwork required to secure funding of a Speech Generating Device. The role requires consistent communication with Speech Language Pathologists, Clients, Care Providers and Prescribers. The ideal candidate will have experience with collecting and reviewing medical documentation, customer service, HIPAA (Health Insurance Portability and Accountability), and electronic paperwork filing. 

Essential Duties & Responsibilities 

  • Guides Speech Language Pathologists (SLPs) and trains them in using Lingraphica’s Smart Paperwork Portal 
  • Assists and provides guidance and support to SLPs during the paperwork process via email, phone or video conferencing 
  • Obtains recommendation paperwork from the Speech Language Pathologist (SLP) and Client Authorization forms in a timely manner 
  • Obtains medical records and prescriptions from Prescribers. 
  • Reviews the completed documentation for thorough and accurate information in adherence to medical necessity guidelines 
  • Develops and maintains relationships with SLPs; develops rapport with medical professionals/prescribers 
  • Establishes rapport and trust with customers (persons with communication challenges {PWCCs} and care providers); obtains information necessary to ensure a successful sale 
  • Communicates benefits, eligibility and coverage information for Durable Medical Equipment clearly 
  • Maintains diligent organization of documents using Adobe and internal software tools 
  • Fully understands the trial procedures and Lingraphica’s products to address questions and concerns and keep the process moving smoothly 
  • Accurately and timely documents trial activities and correspondence using company’s internal software tools  
  • Follows sales process for successful handoffs of deals to other teams 
  • Contributes on special projects, as needed, as well as other duties as assigned 

Qualifications

Knowledge, Skills & Abilities: 

  • Highly organized 
  • Excellent customer service skills and professionalism 
  • Ability to interpret medical documentation and determine its adequacy for insurance approval and reimbursement purposes  
  • Strong critical thinking and problem-solving skills  
  • Effective written and verbal communication skills 
  • Ability to effectively handle multiple and shifting priorities 
  • Proficiency and comfortability in making and answering numerous phone calls throughout the workday 
  • Ability to support cross-functional teams and the ability to understand and translate business issues into actionable solutions 
  • Ability to take on new challenges and work outside of one’s comfort zone 
  • Ability to resolve issues in a professional and timely manner 
  • A team player with overall company goals in mind 
  • Ability to maintain proper, courteous, and helpful telephone etiquette 
  • Ability to demonstrate sense of urgency and willingness to go above and beyond to complete tasks 
  • Ability to comfortably interface with various users across the organization 

Education & Experience 

  • High School Diploma or GED, required. 
  • Associate’s or Bachelor’s Degree, preferred 
  • 1-2 years’ experience in customer service or within the healthcare industry 
  • Experience with Adobe, Microsoft Suite, HubSpot (or other CRM), cloud-based phone systems, video meetings (such as Zoom), & instant messaging systems (such as Slack), preferred. 

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6d

Application Support Specialist

QAD, Inc.Mumbai, India, Remote
sqlslackioskubernetesAWS

QAD, Inc. is hiring a Remote Application Support Specialist

Job Description

We are seeking an Application Support Specialist to join our QAD, Redzone team in India. Looking forA technologist who loves a fast-paced team environment, frequent customer communication, and solving customer problems.

Note: For the first six months, this role will require supporting EMEA hours, after which it will transition to a APAC shift starting 6.30 am to 3.30 pm IST. As we are a global organization, there may be times when flexibility with working hours is expected.

Role Overview:

  • Provide patience, empathy, and a customer-centric approach to handling support requests.
  • Provide timely and accurate troubleshooting for both hardware and software issues
  • Interact with end-users via Google Meet, email, or chat to help resolve their technical issues
  • Manage and record all technical issues and resolutions using Intercom.
  • Take ownership of customer issues reported and see problems through to resolution
  • Prioritize and manage many customers and issues at one time
  • Apply troubleshooting techniques before escalating issues
  • Monitor health of customer environments and proactively tackle issues
  • Analyze records and logs to spot underlying trends and potential issues
  • Work alongside Engineering team to learn and stay current on new technologies for the infrastructure
  • Celebrate team-based goals for best-in-class SLA and CSAT metrics.

Qualifications

  • Minimum Bachelor’s degree required

  • 3 to 5 years experience in Application Support, Technical Support and BI Support. 

  • Required Skills

  1. Expert user in iOS
  2. Basic knowledge of manufacturing processes and quality control
  3. Clear and concise communication for technical and non-technical audiences
  • Desired Skills
  1. Database Knowledge - ODBC connections- SQL Reporting Services
  2. Cloud AWS – features, abilities, considerations - Kubernetes Containers
  3. Intercom or similar Help Desk ticketing system
  4. Software – GitHub, Slack, Google Meet, or similar communication tools
  5. Controls & Automation – Working Knowledge of Sensors, Manufacturing Equipment, and PLCs
  6. ITIL Framework Knowledge (incident management, problem management, change management)
  • Exemplary communications, organizational, and interpersonal skills

  • Self-motivated and able to maintain high productivity and focus in an unsupervised work environment

  • Fully proficient in English

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Vesta Healthcare is hiring a Remote REMOTE Full Time NJ Spanish Bilingual Licensed Nurse Practitioner (NP)

Nice to meet you, we’re Vesta Healthcare.
Vesta Healthcare is a specialized medical group focused today on aging adults with long-term home care needs. We help these individuals live happier, healthier lives by partnering with their aides and caregivers, as a key part of the care team. We use a combination of virtual care, home-based and mobile technologies, data integrations and partnerships with home care agencies to make the home an integrated setting of care with patients, and their Caregivers at the center. 

Vesta is the Roman name for the goddess of home, hearth and family. She is the caregiver. Often unseen yet greatly revered, she puts others' needs ahead of her own, keeping the hearth warm so the home and family can function.

We see Caregivers and recognize the power and potential they embody. More than just assistance, Caregivers are eyes, ears and hands in the home. Caregivers play the role of Doctor, Nurse, Pharmacist, EMT and more, but without support or guidance. That is where Vesta comes in. Our program provides Caregivers with a personalized clinical team in their pocket. Our team links Caregivers to the people they care for and the other providers involved in their care. It’s an insurance covered benefit, so it’s available to most adults with Caregivers free of charge to them.

We seek team members who are passionate about making home the best place it can be for people with home care needs and see the important role Caregivers play. Our team members are collaborative data-driven optimists who always focus on doing what’s best for patients and their caregivers. We see ourselves as being here to improve the quality of life for caregivers and care recipients, allowing them to focus on the important things (like going to the mall with their grandkids).

The ideal teammate would be able to:

  • Conduct video visits for chronic care management and remote patient monitoring to create an appropriate care plan for the member 
  • Conduct care coordination and recommend/identify cost effective research based treatment and intervention
  • Utilize strong clinical skills in physical assessment and chronic disease management for at risk adults and apply member specific Care Management and individualized care planning
  • Be comfortable with advanced care planning discussions with caregivers and members
  • Serve as a consulting resource on care management practice as needed
  • Attend meetings, training sessions and participates on committees as needed
  • Possess a strong knowledge of clinical procedures, standards and quality control checks
  • Possess a strong knowledge of medical conditions, interventions and treatment
  • Provide members, caregivers and facility education
  • Monitor the quality of member’s care and updates plan of care

Would you describe yourself as someone who has:

  • Fluency (reading, writing, speaking) in Spanish AND English (required)
  • Certified and licensed as a Nurse Practitioner in good standing in at least the state of New Jersey (required)
  • Master’s or doctoral degree from an accredited institution for nurse practitioners (required)
  • Medicare participation and ability to have the company bill for services on your behalf (required)
  • Certification from ANCC (or equivalent) as an Adult, Family, Geriatric, and/or Acute Nurse practitioner (required)
  • 1+ years of Nurse Practitioner Experience (required), qualified for independent practice in your licensed jurisdiction (preferred
  • 1+ years of telephonic triage or equivalent experience (required)
  • 2+ years of clinical experience working with complex adult populations (required)
  • Ability to practice independently with little clinical support (required)
  • Comfort using technology like Google Suite, multiple EMRs, Slack (required)
  • The ability to work remotely and has a private area with a computer in their home/workspace (required)
  • Experience working in home care and/or family medicine, geriatrics (preferred)
  • Experience working within a clinical team environment
  • Strong organizational skills, including the ability to prioritize 
  • Passionate about our mission to improve people’s lives
  • Comfortable in a dynamic and always evolving startup environment

 

In addition to amazing teammates, we also offer:

  • Health, dental, and vision insurance with a choice of many different plans/costs partially subsidized by us
  • Paid vacation
  • Paid Sick/personal days
  • ~12 paid holidays
  • One time reimbursement to set up your home office
  • Monthly reimbursement for internet or other home office expenses
  • Monthly gym reimbursement to be used for gyms membership and classes
  • Basic Life & AD&D, Short-term and Long-term Disability Benefits paid fully by us
  • Accident insurance, hospital insurance, and critical insurance
  • Pre-tax Flex Spending/Dependent Care/Transit accounts
  • 401k with up to 4% match

 

Pay range is $125K - $130K annually. (The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level).

If yes, then we look forward to speaking to you!

Vesta Healthcare is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. Vesta Healthcare is an Equal Opportunity/Affirmative Action Employer. Candidates are selected without regard to race, color, religion, sex, national origin, disability, marital status, or sexual orientation, in accordance with federal and state law.

At Vesta Healthcare, we are constantly searching for the most dynamic and best talent to join our team with a mission of empowering caregivers in the home!  If you are ever contacted by e-mail from any domain other than https://vestahealthcare.com, please do not respond, as there is a likelihood it could be a scam as it is not a legitimate Vesta Healthcare email.  You might see things from a similar domain address, but with a slight misspelling, for example.  We have no responsibility for any communication that does not come from the https://vestahealthcare.com domain, and we strongly advise that you not provide information or respond if not from the legitimate Vesta Healthcare domain. If you have any concerns that outreach might not be legitimate, please reach out to hr@vestahealthcare.com for confirmation. 

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Vesta Healthcare is hiring a Remote Bilingual Clinical Medication Reconciliation Specialist

Nice to meet you, we’re Vesta Healthcare.

Vesta Healthcare is a specialized medical group focused today on aging adults with long-term home care needs. We help these individuals live happier, healthier lives by partnering with their aides and caregivers, as a key part of the care team. We use a combination of virtual care, home-based and mobile technologies, data integrations and partnerships with home care agencies to make the home an integrated setting of care with patients, and their Caregivers at the center. 

Vesta is the Roman name for the goddess of home, hearth and family. She is the caregiver. Often unseen yet greatly revered, she puts others' needs ahead of her own, keeping the hearth warm so the home and family can function.

We see Caregivers and recognize the power and potential they embody. More than just assistance, Caregivers are eyes, ears and hands in the home. Caregivers play the role of Doctor, Nurse, Pharmacist, EMT and more, but without support or guidance. That is where Vesta Healthcare comes in. Our program provides Caregivers with a personalized clinical team in their pocket. Our team links Caregivers to the people they care for and the other providers involved in their care. It’s an insurance covered benefit, so it’s available to most adults with Caregivers free of charge to them.

We’re looking to add to our team of experts who care deeply about our mission. 

Our team is passionate, driven, collaborative, intellectually curious, and excited about the opportunity to transform our  healthcare system. We're inspired by caregivers and seek to create a platform that recognizes, utilizes and supports the vital role they play.  We strive to  continuously learn, explore, experiment and achieve results. We are here to improve the quality of life for caregivers and care recipients, allowing them to focus on the important things (like going to the mall with their grandkids)

The ideal teammate would be…
A customer focused individual who is responsible for assisting the team in coordinating the care of members enrolled in Medicare's chronic care management program during each calendar month. This will primarily entail periodic telephonic outreach calls to members, caregivers, and other care team members as directed with documentation in the appropriate platform to ensure compliance. The Medical Assistant will collaborate with the supervising provider and staff to conduct outreach, assessment and service planning to coordinate care for the CCM patients.

The ideal teammate would be able to:

  • Conduct patient interviews and create accurate, comprehensive medication lists
  • Coordinate clinical service visits between pharmacists and members and/or caretakers
  • Provide practice support including: contacting members, caregivers, and care team members as directed, work closely with the clinical team to improve the health and care of our members
  • Coordinate care for members of the program
  • Enter data within operating dashboards, reporting and workflow platforms 
  • Ensure call resolution by discussing purpose of call, effectively address all concerns, and escalate calls as necessary according to protocol
  • Manage challenging member and/or caretaker situations and be able to respond promptly to member needs and service requests
  • Embrace a continuous quality improvement approach by proactively identifying areas of improvement and communicating those ideas to the clinical services team
  • Participate in other activities as assigned 

Would you describe yourself as someone who has:

  • A current Medical Assistant (CMA) certification (required)
  • Fluency in English and Spanish, Russian or Cantonese/Mandarin (writing, reading and speaking) (required)
  • At least two years of experience as a medical assistant with at least 1 year experience as a medication reconciliation medical assistant (required)
  • The ability to work Monday - Friday, 9:00 am - 6:00 pm EST and rotating holiday shifts (required)
  • Knowledge and understanding of chronic care management processes (required)
  • Comfort using technology like Google Workspace, multiple EMRs, Slack (required)
  • Worked with multiple platforms to provide a seamless experience for the patient (required)
  • The ability to be focused and productive while working from home with a private area in their home/workspace with a reliable internet connection (required)
  • A positive attitude and genuinely enjoys talking to patients
  • Demonstrated ability to work effectively as a member of an interdisciplinary team, displaying good judgment and decision-making skills
  • The ability to perform duties as assigned or requested

In addition to amazing teammates, we also offer:

  • Health, dental, and vision insurance with a choice of many different plans/costs partially subsidized by us
  • Paid vacation
  • Paid Sick/personal days
  • ~12 paid holidays
  • One time reimbursement to set up your home office
  • Monthly reimbursement for internet or other home office expenses
  • Monthly gym reimbursement to be used for gyms, online classes, etc
  • Basic Life & AD&D, Short-term and Long-term Disability Benefits paid fully by us
  • Voluntary benefits such as Pet, Home and Auto, Legal Insurance plus more
  • Pre-tax Flex Spending/Dependent Care/Transit accounts
  • 401k with match

Pay rate is $22-23 hourly. (The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level).

If yes, then we look forward to speaking to you!

Vesta Healthcare is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. Vesta Healthcare is an Equal Opportunity/Affirmative Action Employer. Candidates are selected without regard to race, color, religion, sex, national origin, disability, marital status, or sexual orientation, in accordance with federal and state law. 

At Vesta Healthcare, we are constantly searching for the most dynamic and best talent to join our team with a mission of empowering caregivers in the home!  If you are ever contacted by e-mail from any domain other than https://vestahealthcare.com, please do not respond, as there is a likelihood it could be a scam as it is not a legitimate Vesta Healthcare email. You might see things from a similar domain address, but with a slight misspelling, for example. We have no responsibility for any communication that does not come from the https://vestahealthcare.com domain, and we strongly advise that you not provide information or respond if not from the legitimate Vesta Healthcare domain. If you have any concerns that outreach might not be legitimate, please reach out to hr@vestahealthcare.com for confirmation.

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7d

IT Support Contractor

InstacartUnited States - Remote
2 years of experience3 years of experienceslack

Instacart is hiring a Remote IT Support Contractor

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

 

Location: Remote (Supporting West Coast Hours)

OVERVIEW

 

 

ABOUT THE ROLE 

We are currently seeking an IT Support Contractor for our Instacart IT Team! This position is a Remote role supporting the Pacific Standard Time Zone. This role will be responsible for providing stellar IT Support to our employees across our environment and office! This is an amazing opportunity to work with the latest technology, grow, and have a big impact on the success of the product and the company.

 

 

ABOUT THE TEAM

The IT Operations and Services team consists of IT Support, IT AV, IT Logistics, and IT Executive Support. Together we ensure that the Support experience across Instacart is at the highest level. From the work the Support team does to provide a great user experience through user facing support, to the work IT Logistics does to get computers to the right place at the right time, as well as maintaining an accurate count of inventory to keep up with the growing user base.

 

 

ABOUT THE JOB

  • Provide IT Support to Instacart employees via remote support through our ticketing system
  • Be a point of contact for Support, working with our AV team, IT Engineering team, and Workplace team.
  • Assist with onboarding new hires, including hardware deployment, equipment setup, and administering our SaaS app portfolio through our SSO tool
  • Coordinating with our IT Logistics team to ship equipment to customers across the region making sure employees have the tools they need to do their job.
  • Provide support for our main software platforms, Gmail, Slack, Okta, and Zoom
  • Troubleshoot and Support macOS, ChromeOS, and Windows
  • Become familiar with all aspects of our IT environment to help support, maintain, and scale it
  • Assist in keeping our knowledge base and documentation up-to-date

 

 

ABOUT YOU

Minimum Qualifications

  • You have at least 2 years of experience with helpdesk support and customer service
  • You are familiar with macOS, Windows, and ChromeOS operating systems
  • You are inclined to Google things you don’t know before asking someone
  • You love technology and delivering great customer service

 

Preferred Qualifications

  • You have 2-3 years of experience with helpdesk support and customer service
  • You have a strong understanding of macOS, Windows, and ChromeOS operating systems
  • You have a good understanding of AV systems (including Zoom and Hangouts)
  • You have a friendly personality and love to teach others
  • You are great at communicating with all types of people and personalities

Pay range dependent on location; $37-$50/hour

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WhoWhatWhy is hiring a Remote Deputy Editorial Operations Manager (Fall 2024)

Deputy Editorial Operations Manager (Fall 2024) - WhoWhatWhy - Career PageSee more jobs at WhoWhatWhy

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7d

Senior Application Security Engineer

LatticeSF, NYC, Remote
remote-firstDesignslackgraphqlrubyc++dockertypescriptkubernetespythonAWS

Lattice is hiring a Remote Senior Application Security Engineer

This is Engineering at Lattice

Lattice’s Engineering team is continuously working to better both our product and our craft. We use a modern, cutting-edge tech stack and love experimenting with new technologies. We strive for maintainable, robust, and performant code. We’re highly collaborative and continuously iterative and work closely with designers and product managers. We prioritize not only great technical architecture but also an amazing product experience.

Lattice is looking for someone to help our product developers build applications that our customers can use with confidence, knowing that at Lattice we work with strong security principles in mind. This role will work across a breadth of areas including application security, infrastructure security, and software supply chain. This role will involve both developing and managing tools, as well as acting as a consultant and partner for product developers. As such, it requires a balance of technical know-how and strong collaboration skills. Your days will vary, including: reviewing design proposals, writing design proposals, meeting with development teams to discuss their approaches and challenges, developing training materials, heads-down coding, and triaging bugs to understand their risks and remediations. You will also be involved in deciding how work is done and what tools and processes are appropriate.

What You Will Do

  • Mentor and advise product development teams in the area of application security
  • Assist teams in reproducing, triaging, and addressing application security vulnerabilities
  • Assist in the implementation of security processes and automated tooling that prevent classes of security issues
  • Design and implement Typescript code libraries and patterns to improve application security
  • Perform security-focused code reviews
  • Work with infrastructure teams to ensure our systems are secure
  • Support the bug bounty program
  • Evaluate tools, from SAST/DAST to cloud security analysis tooling, among others
  • Lead application security reviews and threat modeling, including code review and dynamic testing
  • Help develop security training and socialize the material with product development teams

What You Will Bring to the Table

Experience it’s important for you to have at some level:

  • Software development experience, ideally with Javascript/Typescript, or another programming language such as Python or Ruby
  • Familiarity with secure coding practices
  • Familiarity with security tools and libraries such as static/dynamic analysis tools and penetration testing tools
  • Familiarity with and ability to explain common security flaws and ways to address them (e.g. OWASP Top 10)
  • Strong understanding and experience with common security libraries, security controls, and common security flaws
  • Strong communication and collaboration skills

Experience that would be helpful:

  • Familiarity with AI/LLMs for enhancing code quality and automating security analysis.
  • Familiarity with containerization (Docker, containerd, etc) and Kubernetes
  • Experience developing and operating cloud systems in AWS
  • Experience with GraphQL


----

The estimated annual cash salary for this role is $166,000 - $207,500. This position is also eligible for incentive stock options, subject to the terms of Lattice’s applicable plans

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: Medical insurance; Dental insurance; Vision insurance; Life, AD&D, and Disability Insurance; Emergency Weather Support; Wellness Apps; Paid Parental Leave, Paid Time off inclusive of holidays and sick time; Commuter & Parking Accounts; Lunches in the Office; Workplace Amenities Stipend, Internet and Phone Stipend; One time WFH Office Set-Up Stipend; 401(k) retirement plan; Financial Planning; Learning & Development Budget; Sabbatical Program; and Invest in Your People Fund

*Note on Pay Transparency:

Lattice provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on (a) location, as Lattice factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience.

Additionally, Lattice leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Lattice reserves the right to modify this information at any time, subject to applicable law.

#LI-remote

About Lattice

Lattice is on a mission to build cultures where employees and their companies thrive. In an age where employees have more choices than ever before, businesses that put employees first are winning ????– and Lattice is building the tools to empower those people-centric companies.

Lattice is a people success platform that offers performance reviews, employee engagement surveys, real-time feedback, weekly check-ins, goal setting, and career planning in a way that allows companies to focus on employee development, growth, and engagement – yielding stronger employee retention, performance, and impact to the bottom line ????. Since launching in 2016, we have grown to over 5,000+ customers globally, including brands like Slack, Robinhood, and Gusto. 


Lattice is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Lattice is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

By clicking the "Submit Application" button below, you consent to Lattice processing your personal information for the purpose of assessing your candidacy for this position in accordance withLattice's Job Applicant Privacy Policy.

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7d

Information Technology Director

Rainforest Action NetworkSan Francisco, CA - Remote
mobileslackios

Rainforest Action Network is hiring a Remote Information Technology Director

Information Technology Director

ABOUT RAN

For more than 30 years, Rainforest Action Network (RAN) has campaigned to preserve forests, protect the climate and uphold human rights by challenging corporate power and systemic injustice through research, education, partnerships, peaceful direct action, grassroots organizing, strategic campaigns and communications. We are committed to working with Indigenous and frontline communities directly impacted by profit-driven systems of injustice. In partnership with allies from around the world, RAN challenges corporations to stop their destructive operations, respect human rights, and adopt policies that reduce their contributions to climate change. With a budget of approximately $13 million and an international staff of approximately 65 (based in San Francisco to New York to London to Asia), RAN works toward a world where the rights and dignity of all communities are respected and where healthy forests, a stable climate, and wild biodiversity are protected and celebrated.

RACIAL JUSTICE

RAN strives to integrate values of equity and fairness into our work, which includes bringing an intentional racial justice analysis to our programmatic work and organizational structure. We are seeking candidates who have a commitment to engage in this ongoing process and work with us to create a just and inclusive work environment and world.

RAN values diversity in race, class, gender, culture, and religion, and implements programs internally to ensure that staff, board, and activists understand and adopt anti-oppression principles. For more information about RAN’s history, culture, and philosophy, please visit RAN’s website.

THE POSITION

We are seeking a highly motivated and detail-oriented IT Director to join our team. This individual will play a critical role in supporting our global IT infrastructure, implementing solutions, and providing day-to-day support to meet the needs of a geographically dispersed team of over 60 staff across more than 12 countries. Responsibilities encompass a blend of technical expertise, analytical thinking, and a commitment to continuous improvement. This role reports directly to the CFO and works collaboratively across departments.

RESPONSIBILITIES

IT Services

  • Manage Information technology onboarding and offboarding of staff, ensuring seamless integration into the IT ecosystem,
  • Provide including but not limited to providing:
    • day-to-day staff support and troubleshooting.
    • Staff training in software and hardware solutions.
    • End-user support for laptops, mobile devices and equipment in the office.

Vendor Management and Collaboration

  • Collaborate with third-party vendors and consultants to identify and evaluate potential solutions, ensuring adherence to agreed-upon service levels.
  • Recommend vendors based on organizational needs, budget constraints, and security best practices (in consultation with the CFO).
  • Collaborate with cross-functional teams (e.g., Development, Finance) to implement and maintain new technologies and systems that align with departmental goals.
  • Identify, deploy, and support improved remote collaboration solutions and hybrid meetings.

System Management and Operations

  • In collaboration with CFO, oversee the management and optimization of the IT infrastructure, including hardware, software, network, and cloud services.
  • Analyze existing software and platforms to identify opportunities for improvement, efficiency gains, security vulnerabilities, and alignment with current business needs.
  • Evaluate current IT services for performance, scalability, security, and user experience (including infrastructure, vendor management, security measures, and help desk support).
  • Make recommendations to the CFO for new software and platforms based on organizational needs, budget constraints, and security best practices.
  • Develop and implement data migration plans for transitioning to new platforms from legacy systems, to ensure data integrity and to minimize downtime, disruption, and burden for staff.
  • Provide training and support to users during and after system migrations.

Maintenance & Security

  • Lead and execute IT projects from initiation to completion, ensuring timelines and budgets are met (in collaboration with the CFO).
  • Generate reports on IT infrastructure and support metrics (application downtime, security incidents, repeated end-user requests, opportunities for training and infrastructure improvements, etc.) for the CFO, management, and stakeholders.
  • Develop, implement, and enforce robust cybersecurity measures to safeguard organizational data and systems, including but not limited to:
  • Backup systems for critical data, including resilient disaster recovery.
  • Multi-factor authentication, password management, hardware tokens, and passkeys.
  • Timely software updates.
  • VPN policy.
  • Comprehensive incident response plan
  • Work with the CFO to develop and deploy criteria for preserving documents as exceptions to Data Hygiene Policies and develop/revise relevant Policies as needed.
  • Manage and administer various solutions (e.g., Microsoft 365, Google Workspace, Nextcloud) for optimal performance and security.
  • Explore potential for open-source alternatives for productivity tools (e.g. Mattermost).
    Maintain detailed and up-to-date IT documentation, including asset tracker, system configurations, procedures, security protocols, and user guides for all tools.
  • Conduct ongoing education and periodic testing against spear phishing and other cyberattacks against staff.
  • Establish and enforce clear policies for data protection, access control, and acceptable use of IT resources.
  • Stay abreast of the latest trends, vulnerabilities, and best practices in information security, and implement appropriate measures to mitigate risks.
  • Educate staff on best practices to secure their personal devices and accounts.

Reporting & Analysis

  • Analyze organizational and departmental objectives and needs and recommend technology solutions to boost productivity, efficiency, and security.
  • Continually analyze processes, technologies, and vendors to find areas for improvement and cost savings, translating findings into actionable recommendations for the CFO, including:
  • Upgrades to existing hardware or software to improve performance and scalability.
  • Implementation of new technologies to automate tasks and streamline workflows.
  • Consolidation of vendors to reduce costs and improve manageability.
  • Outsourcing of specific IT functions to free up internal resources.

QUALIFICATIONS

The successful candidate will have the following characteristics and qualifications:

  • A minimum of 10 years of work experience in Information Technology, preferably including cybersecurity, is required.
  • Strong understanding of LAN/WAN administration, cybersecurity best practices, and service contracts.
  • Previous experience in:
    • International non-profit environment preferred.
    • Creating IT infrastructure policies and building and implementing new systems.
    • Evaluating security and usability of privacy-focused apps and platforms.
    • Data Hygiene policy development, planning and implementation (including automated systems in e.g. Google Suite, Slack, Zoom).
    • Public Key Cryptography -- training and key management e.g. for PGP/GPG.
    • Tor infrastructure for security/privacy goals (e.g. Tor Browser, TAILS, OnionShare).
    • Deploying and managing secure desktop environments (including: QubesOS; TAILS; MacOS Lockdown mode, Advanced Data Encryption and Contact Key Verification).
    • Managing and optimizing for usability enhanced security options for mobile devices (e.g. GrapheneOS, iOS Lockdown Mode).
    • Tech security for partners and organizations in hostile network and political environments.
  • Experience with evaluating and using private/secure Machine Learning/AI/LLM.
  • Excellent communication and interpersonal skills.
  • Demonstrated sensitivity to the needs and concerns of individuals from diverse cultures, backgrounds, and orientations, and commitment to RAN’s values.
  • Ability to work collaboratively in a team environment.
  • Strong problem-solving abilities and attention to detail.
  • Willingness to adapt to emerging technologies and industry trends.
  • Ability and willingness to work outside of typical work hours (i.e. early mornings and/or late evenings) to connect with global staff.

LOCATION

This position is remote, however, occasional travel to RAN’s headquarters in San Francisco and other in person events is required. Because this is a highly collaborative position that works with every member of our staff, candidates should expect to be available with regard to time zones including all US time zones, as well as time zones in Europe, Australia, and SE Asia.

COMPENSATION

This is a full-time position with an anticipated starting salary range of $105,000-$120,000 commensurate with experience.

Benefits include 100% RAN-paid health, dental and vision insurance for the staff person and their partner/family, four weeks PTO (increases to five weeks after two years) as well as a paid winter break, and a retirement plan with a 3% employer match. Additionally, after every five years of service, staff are eligible for a 12-week fully paid sabbatical.

BARGAINING UNIT STATUS

RAN is a union workplace; our staff are represented by RAN Alliance for Workers’ Rights (RAWR) via CWA 9415. This position is excluded from the unit.

EQUAL OPPORTUNITY AND ACCESS

RAN is an equal opportunity employer and is committed to providing all people with equal access to employment and volunteer opportunities. If you need assistance with accommodations during our interview or employment process, please contact HR@ ran.org. We encourage applicants of color and from other historically excluded identities to apply for this position.

TO APPLY

Please use the link below to submit a resume and cover letter. For optimal consideration, please apply by November 10, 2024.

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8d

Proposal Manager

OddballRemote
agileBachelor's degree3 years of experienceslackc++

Oddball is hiring a Remote Proposal Manager

 

Oddball believes that the best products are built when companies understand and value the things they are working on. We value learning and growth and the ability to make a big impact at a small company. We believe that we can make big changes happen and improve the daily lives of millions of people by bringing quality software to the federal space. 

We are hiring a Proposal Manager to work with our growth team to help Oddball make a positive impact on millions of Americans' daily lives.

What you'll be doing:

This role leads the planning and production of our proposals to various federal agencies. Working directly with our dedicated proposal, BD, capture, solutioning, operations, and contracts teams, this role will work across the organization to develop proposals that are compliant, responsive, and compelling. In addition, this role helps to ensure efficient execution and continuous improvement of Oddball’s proposal production processes. Our Proposal Managers are instrumental in facilitating growth at Oddball and will have a direct impact across all business units and the future of our company.

What you'll bring:

  • Over 3 years of experience managing proposal efforts in response to U.S. federal solicitations
  • Practitioner of U.S. federal government contracting, including demonstrated knowledge and proficiency with relevant regulations (e.g., FAR) and compliance, contract vehicles, and fluency with the opportunity lifecycle (BD/capture activities)
  • Proficient with and able to communicate about key software development initiatives and concepts, including: Agile, cloud services, DevSecOps, HCD, IT modernization, cybersecurity, data analytics, etc.
  • Experience content planning and guiding writers through their sections/volumes (e.g., technical approach and PWS/QASP, management, corporate experience) in response to multi-phase and quick-turn government RFP/Q/Is, including writing sections if necessary
  • Excellent technical and persuasive writing skills, with a proven ability to interview experts and synthesize information with our value proposition to develop winning proposals
  • Superior attention to detail and copy-editing acumen, with excellent desktop publishing skills (Google Docs, Microsoft Word, and Adobe Acrobat)
  • Experience creating and maintaining ownership of proposal response and admin artifacts, such as volume outlines, kickoff slides, compliance matrices, color team review worksheets, etc.
  • Managing relationships and working with partners to ensure stakeholder engagement throughout the process, including educating people on our processes and generally guiding resources through the proposal support experience
  • Experience following and contributing to the improvement of company-wide proposal processes
  • Experience supporting all types of proposals to include oral presentations, code challenges, technical volumes, case studies, video submissions, etc. is preferred
  • Comfortable working in a Google Drive / Slack environment
  • Experience working with VA, CMS, OPM, SEC, and/or DoD, with domain knowledge of agency missions and their users is preferred
  • Experience working with Asana or similar project management tools is preferred
  • Knowledge of the Shipley proposal process is preferred

Requirements:

  • Must be a US Citizen and able to work domestically 
  • Must be able to attain low-level security clearance 

Education:

  • Bachelor’s degree

Benefits:

  • Fully remote
  • Tech and education stipend
  • Comprehensive Benefits Package
  • Company Match 401(k) plan
  • Flexible PTO, Paid Holidays

Oddball is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact an Oddball HR representative to request such an accommodation by emailing hr@Oddball.io

Compensation:

At Oddball, it’s important each employee is compensated competitively and fairly. In alignment with state legal requirements, a range for the included position is listed below. Be advised, actual offer details are determined by job category, job location, and candidate skill level.

United States Wage Range: $120,000 - $150,000

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8d

QA Analyst LATAM, Africa, Europe

Full TimeagileBachelor's degree5 years of experiencekotlinjiraswiftmobileslackiosqajavaandroidtypescriptjavascript

Rapptr Labs is hiring a Remote QA Analyst LATAM, Africa, Europe

QA Analyst LATAM, Africa, Europe - Rapptr Labs - Career PageExcellent communication skills, both written and verbal, wi

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