About the Role

We’re looking for a talented, adaptable Senior Product Marketer to join our agile team driving awareness and adoption of our innovative HR solutions. This is not your typical product marketing role – you’ll need to embrace ambiguity and thrive in our fast-paced, strategic, and evolving start-up environment.

The Pace: Rapid cycles and concurrent projects are the norm. Our work is high-impact and high-visibility. In a single week, you may contribute to a product launch, craft customer narratives, plan a webinar, and more. Flexibility is key.

The Impact: You’ll be a force multiplier, enabling Lattice’s global go-to-market team with compelling positioning, sales tools, and campaigns. Your work spans the full marketing lifecycle from insights to execution.

The Mindset: A hunger to learn, create, and drive impact. You easily pivot between strategic initiatives and managing deliverables. Collaboration is one of the keys to your success; you seek input from peers and cross-functional partners to improve your own work outputs. If you crave a dynamic, collaborative environment where you can showcase and build on your product marketing talents across diverse initiatives – let’s talk.

What You Will Do

• Lead go-to-market strategy and launches for new products/features through compelling storytelling
• Plan and execute integrated marketing campaigns from insights through creative execution
• Conduct research to deeply understand buyers, market trends, and competitive landscape
• Develop positioning, messaging, and highly leveraged sales/enablement tools
• Analyze performance data to continually optimize marketing tactics and investment
• Showcase product marketing thought leadership through content development and presentations
• Collaborate cross-functionally across product and sales to drive alignment and, ultimately, customer success.

What You Will Bring to the Table

• 5-7+ years of B2B SaaS Product Marketing experience, HR technology experience is a plus
• Excellent written/verbal communication skills to convey complex value propositions.
• Demonstrated ability to work cross-functionally across a diverse range of teams
• Analytical and metrics-driven, comfortable digging into primary and secondary data to identify relevant insights
• You are highly curious, eager to learn, and have a growth mindset
• Passion and ability to work in a fast-paced, 0-to-1 environment

The estimated annual cash salary for this role is $137,500 - $172,000. This position is also eligible for incentive stock options, subject to the terms of Lattice’s applicable plans

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: Medical insurance; Dental insurance; Vision insurance; Life, AD&D, and Disability Insurance; Emergency Weather Support; Wellness Apps; Paid Parental Leave, Paid Time off inclusive of holidays and sick time; Commuter & Parking Accounts; Lunches in the Office; Workplace Amenities Stipend, Internet and Phone Stipend; One time WFH Office Set-Up Stipend; 401(k) retirement plan; Financial Planning; Learning & Development Budget; Sabbatical Program; and Invest in Your People Fund

*Note on Pay Transparency:

Lattice provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on (a) location, as Lattice factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience.

Additionally, Lattice leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Lattice reserves the right to modify this information at any time, subject to applicable law. 

WHAT WE DO

Pathstream was founded on the premise that substantial unrealized economic & human potential exists within each organization’s frontline workforce. We are reshaping the way employees and managers on the frontlines excel in their careers. In this age of rapid tech evolution, our enterprise partnerships transform frontline teams from transactional to relational, from back office to middle office, and from task-oriented to strategic. We impact companies’ bottom lines with improved productivity, increased retention, and differentiated quality of customer experience; employees experience the benefits of greater success in their current roles while unlocking future professional growth.

Progress to date:

• Established partnerships with Salesforce, Facebook, Tableau, and Asana
• Established partnerships with 25+ colleges and universities in 17 states that serve over 1 million students
• Established partnerships with Fortune 500 companies to offer our programs to attract, retain and upskill their teams
• Launched our online learning platform — used by over 8,000 students
• Viewed as a groundbreaking education model, as featured in this TechCrunch article
• 98% of our employees say that Pathstream is a great place to work

We’re a tight-knit, hardworking, mission-driven team of ~60 employees who are eager to scale our solution and transform careers across the United States.  Want to learn more?

THE ROLE

Pathstream is hiring a Coach with strong attention to detail and motivational skills to work 1:1 with individuals by supporting and motivating them in articulating their next step career goal.  The Coach will quickly build trust with individuals who work full-time in front-line and supervisor/managerial roles and are looking for career clarity, support in their work and professional development opportunities.  This is a part-time, contract position that is remote and based out of your home location. This role reports to Pathstream’s Coaching Operations Team.  

Coaches will  have experience in providing guidance and support to individuals who are employed as frontline workers at Fortune 500 companies to enhance their job skills and achieve their professional goals.  You have experience in developing coaching plans, assisting in goal setting and helping individuals overcome personal and professional barriers.  You are able to assess the professional strengths and weaknesses of individuals and help them work towards their goals through mindset shifts, reflection, activities and skill building.  You have experience in supporting individuals through acute work-related issues.    

A Coach will spend approximately 15-25 hours a week (depending on your availability and demand from individuals) meeting 1:1 with individuals to guide them through the career development process. A coach should be constructive and encouraging while equipping individuals with the knowledge they need to navigate the challenges of the workplace.

Coaches will also attend and participate in regular coaching team meetings by providing feedback and sharing insights about individuals and trends. Coaches will complete required tasks within 72 hours after coaching calls, including documenting coaching notes and sending follow-up emails to individuals. 

ABOUT YOU

Required Competencies: 

• Minimum of 3 years experience in career coaching, executive coaching or life coaching
• Proven track record of successfully developing and implementing coaching plans
• Proven ability to offer effective 1:1 support to acute and long-term challenges 
• Strong communicator with the ability to 1) actively listen, 2) encourage and motivate individuals, while building trust, 3) ask intentional and thoughtful open-ended questions to challenge individuals thinking and 4) provide clear and concise written and verbal guidance and support
• Prompt, responsive and professional communicator able to respond to emails and Slack messages from individuals and Pathstream employees within 24 hours 
• Ability to work independently and as part of a highly adaptive, agile team
• Passion for helping others achieve their career goals

Preferred Competencies: 

• 4-6 years experience in career coaching, executive coaching, or life coaching
• Experience in career or workplace coaching for front-line (entry-level) roles 
• Certified Coach (e.g. ICC, ICF, BCC, etc)
• Must be willing to work flexible hours, including some evenings

Additional Information: 

• Project Length: 6-month contract with option to extend  
• Start date: Immediate
• Hourly Rate: $35-$45, based on experience

WHAT WE OFFER

• Transparent and social culture, challenging work, fast learning cycles, practical training, and meaningful feedback
• Strong sense of ownership and strategic work that impacts our product, users, colleagues, business, and world

COMMITMENT TO DIVERSITY AND INCLUSION

Our company values diversity and believes diverse teams make innovation possible. We work on complex, difficult problems with no linear or clear solutions. We need a diverse team that can bring different perspectives and approaches, and whose experiences reflect the full set of stakeholders we seek to serve. As such, Pathstream is an equal-opportunity employer. We encourage all qualified applicants from any race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or other characteristics to apply.

SAN FRANCISCO FAIR CHANCE ORDINANCE

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

About Our Organization

At Kalderos, we are building unifying technologies that bring transparency, trust, and equity to the entire healthcare community with a focus on pharmaceutical pricing.  Our success is measured when we can empower all of healthcare to focus more on improving the health of people. 

That success is driven by Kalderos’ greatest asset, our people. Our team thrives on the problems that we solve, is driven to innovate, and thrives on the feedback of their peers. Our team is passionate about what they do and we are looking for people to join our company and our mission.

That’s where you come in! 

We are looking for a Subject Matter Expert in 340Bwho can leverage their Covered Entity experience building relationships with stakeholders and customers to help deliver on our current product offerings and identify opportunities for more innovation. We are seeking someone with a proven track record of establishing oneself as a strategic trusted advisor to industry-leading customers.

What You’ll Do:

As a Director, Customer Value Delivery, you will be a leader within Kalderos, driving the success of current and future Kalderos Drug Discount Management solutions focused on empowering covered entities to work transparently and collaboratively with drug manufacturers.

• Troubleshoot and solve issues that arise among various drug duplicate discount stakeholders
• Schedule and host meetings with customers and internal stakeholders for status updates and business reviews
• Report and monitor success through key metrics presented in business reviews and customer satisfaction survey results
• Raise critical customer concerns and work with design, product, and data management teams to resolve key issues in a timely manner
• Present onboarding options/best practices/strategies to manufacturer customers
• Develop ‘customized’ value delivery roadmaps for a manufacturer customer, completing all associated value analysis required for the development of the value delivery roadmap, and for building out and giving the presentation for the roadmap
• Excitement and confidence acting as a thought leader in 340B covered entity operations and strategy matters, authoring whitepapers, delivering conference presentations, leading and presenting at Kalderos webinars, and developing relationships with other industry experts

What You’ll Bring:

• 5+ years of professional experience building and maintaining customer relationships at the covered entity, manufacturer, and state level
• Deep industry experience and knowledge, being referenced internally or externally as a subject matter expert with 5+ years of experience either consulting in the 340B space to covered entities, providing split-billing or third-party administrator services to covered entities of all types, or working in a leadership position for a technologically innovative covered entity
• Strong project management skills with ability to effectively handle multiple escalations and priorities at once
• High level of proficiency with an office suite (such as Google for Business Applications or Microsoft Office)
• Experience with data manipulation / data analysis using Tableau, Power BI, or SQL
• Ability to articulate complex concepts to varying audiences with excellent communication skills

Set Yourself Apart:

• Advanced degree in pharmacy, life science or healthcare administration
• 5+ years experience with the 340B program managing relationships and product offerings with pharmacies, hospitals, clinics, and state/federal agencies
• Working knowledge of retail pharmacy and/or hospital pharmacy billing systems

Expected Salary Range:$150,000 - $180,000 base + bonus

____________________________________________________________________________________________

Highlighted Company Perks and Benefits

• Medical, Dental, and Vision benefits
• 401k with company match
• Flexible PTO with a 10 day minimum
• Opportunity for growth
• Mobile & Wifi Reimbursement
• Commuter Reimbursement
• Donation matching for charitable contributions
• Travel reimbursement for healthcare services not available near your home
• New employee home office setup reimbursement

What It’s Like Working Here

• We thrive on collaboration, because we believe that all voices matter and we can only put our best work into the world when we work together to solve problems.
• We empower each other and believe in ensuring all voices are heard.
• We know the importance of feedback in individual and organizational growth and development, which is why we've embedded it into our practice and culture. 
• We’re curious and go deep. Our slack channel is filled throughout the day with insightful articles, discussions around our industry, healthcare, and our book club is always bursting with questions.

To learn more:https://www.kalderos.com/company/culture

We know that job postings can be intimidating, and research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. We encourage you to apply if you think you may be a fit and give us both a chance to find out!

Kalderos is proud to be an equal opportunity workplace.  We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Kalderos participates in E-Verify.

As our Head of Product, you will take on one of the most critical roles at Lumos: leading and transforming our product suite into a truly differentiated offering that our users love and cannot live without. This is an opportunity to define the product vision, build an exceptional product team, and establish processes that ensure our products consistently deliver value. You’ll work closely with engineering, marketing, and sales teams to drive innovation and execute our product strategy at one of the fastest-growing companies in Silicon Valley.

✨ Your Responsibilities

• Product Development Process Owner: You'll be responsible for establishing and standardizing the product development process across Lumos. From product discovery to launch, your leadership will ensure efficient product development and a strong GTM impact, fostering alignment between engineering and GTM teams.
• Product Team Builder: You will rapidly hire and mentor top-tier PMs, developing them into high-performing leaders. You’ll cultivate a culture of accountability, teamwork, and cross-functional collaboration, ensuring the product team is a driving force within the company.
• Strategic Vision Communicator: As the strategic voice of our product vision, you will clearly communicate the direction and priorities to all teams. Your ability to distill and convey this vision will ensure alignment, confidence, and focus across the organization.
• Technical Expert and GTM Strategist: You will dive deep into technical details and guide the company through critical trade-offs. Simultaneously, your strong GTM acumen will drive innovative product decisions that boost both pre-sales engagement and post-sales customer satisfaction.
• Cross-Functional Collaborator: You will foster strong partnerships between product, engineering, and GTM teams. Your role is crucial in ensuring that collaboration leads to successful product outcomes, aligning all stakeholders with the company’s objectives.

???? What We Value

We’re looking for a product leader with a deep understanding of B2B enterprise environments. More than your resume, we value your drive and vision to transform our product suite into one that sets new standards in the industry. Your passion for building great products and teams is what will set you apart.

Thanks for considering Lumos! ????

ABOUT KHAN ACADEMY

Khan Academy is a nonprofit with the mission to deliver a free, world-class education to anyone, anywhere. Our proven learning platform offers free, high-quality supplemental learning content and practice that cover Pre-K - 12th grade and early college core academic subjects, focusing on math and science. We have over 155 million registered learners globally and are committed to improving learning outcomes for students worldwide, focusing on learners in historically under-resourced communities.

OUR COMMUNITY 

Our students, teachers, and parents come from all walks of life, and so do we. Our team includes people from academia, traditional/non-traditional education, big tech companies, and tiny startups. We hire great people from diverse backgrounds and experiences because it makes our company stronger. We value diversity, equity, inclusion, and belonging as necessary to achieve our mission and impact the communities we serve. We know that transforming education starts in-house with learning about ourselves and our colleagues. We strive to be world-class in investing in our people and commit to developing you as a professional.

THE ROLE

At Khan Academy, we are looking to drive systemic, country-based change internationally through a network of local teams and partners supported by the Khan Academy team. We currently have teams and partners in India, Peru, Brazil, and the Philippines who are focused on implementing Khan Academy and Khanmigo in government schools. 

As we look to grow our international reach and impact, we are seeking a Technical Program Manager. You will be responsible for driving the delivery of complex product releases across multiple product engineering teams that will make our International Product Delivery more streamlined and productive. Your work will empower the product engineering teams to better discern our stakeholder needs across multiple regions, which will enable us to build the best products to serve our mission. 

You will:

• Plan and execute the International related product initiative across multiple product engineering teams, including being able to take an idea and work cross-functionally to define requirements, identify trade-offs, and scope work 
• Collaborate with local teams and product teams to ensure roadmaps, dependencies, and risks are visible, by creating effective operating mechanisms. 
• Track timelines for product launches, pilot rollouts, and district rollouts and ensure product, support, and international network teams are aligned to timelines.
• Track issues raised from user research, customer success, legal / privacy, and market facing teams, and monitor progress in addressing the issues.
• Collaborate with the Data analytics team to ensure that we have appropriate data instrumentation and governance to be able to track product usage.
• Communicate the progress of the International product deliverables to both technical and non-technical audiences. 
• Manage the technical setup of assigned student rosters, monitoring new partner account activation and providing support for any issues that arise.
• Support internal team members with technical issues reported by their district partners.
• Collaborate cross-functionally with colleagues across Khan Academy in content, localization, data, and local teams 

WHAT YOU BRING

• 5+ years of Program Management or Project Management experience where you have successfully managed big programs (or multiple projects) from inception to execution
• Experience working with software engineers and product managers so that you have the technical knowledge to make sound judgments. We do not expect you to apply the technical skills of a software engineer or product skills of a product manager, but having prior experience in a technical role is necessary to be effective in this role.
• Proficient in program/project management tools (e.g. Gantt charts, spreadsheets, JIRA, Confluence, presentations, etc.); comfortable collaborating in an online/cloud-based environment (e.g. Google Apps, Slack, etc.)
• The ability to think creatively and use data to solve ambiguous and complex problems
• Excellent interpersonal and communication skills to build relationships and influence across multiple levels of the organization comprised of technical and non-technical individuals
• Excellent organization skills, acute attention to detail, ability to balance multiple tasks in an ever-changing environment.
• Proven cross-cultural competency skills demonstrating self-awareness, awareness of other, and the ability to adopt inclusive perspectives, attitudes, and behaviors to drive inclusion and belonging throughout the organization.
• A motivation for Khan Academy's mission “to provide a free world-class education for anyone, anywhere.”
• Relevant or transferrable experience is preferred (for example: background in edtech, teaching, and tutoring, experience working in international educational contexts)
• Motivated by the Khan Academy mission “to provide a free world-class education for anyone, anywhere."
• Proven cross-cultural competency skills demonstrating self-awareness, awareness of other, and the ability to adopt inclusive perspectives, attitudes, and behaviors to drive inclusion and belonging throughout the organization.

PERKS AND BENEFITS

We may be a non-profit, but we reward our talented team extremely well! We offer:

• Competitive salaries
• Ample paid time off as needed – Your well-being is a priority.
• Remote-first culture - that caters to your time zone, with open flexibility as needed, at times
• Generous parental leave
• An exceptional team that trusts you and gives you the freedom to do your best
• The chance to put your talents towards a deeply meaningful mission and the opportunity to work on high-impact products that are already defining the future of education
• Opportunities to connect through affinity, ally, and social groups
• And we offer all those other typical benefits as well: 401(k) + 4% matching & comprehensive insurance, including medical, dental, vision, and life

At Khan Academy we are committed to fair and equitable compensation practices, the well-being of our employees, and our Khan community. This belief is why we have built out a robust Total Rewards package that includes competitive base salaries, and extensive benefits and perks to support physical, mental, and financial well-being.

The target salary range for this position is $127,423 - 159,279 USD / $159,279 - $199,099 CAN. The pay range for this position is a general guideline only. The salary offered will depend on internal pay equity and the candidate’s relevant skills, experience, qualifications, and job market data. Exceptional performers in this role who make an outsized contribution can make well in excess of this range.  Additional incentives are provided as part of the complete total rewards package in addition to comprehensive medical and other benefits.

MORE ABOUT US

• Sal’s TED talk from 2011
• Sal’s TED talk from 2015
• Sal's TED talk from 2023
• Our team: http://www.khanacademy.org/about/the-team

OUR COMPANY VALUES

Live & breathe learners

We deeply understand and empathize with our users. We leverage user insights, research, and experience to build content, products, services, and experiences that our users trust and love. Our success is defined by the success of our learners and educators.

Take a stand

As a company, we have conviction in our aspirational point of view of how education will evolve. The work we do is in service to moving towards that point of view. However, we also listen, learn and flex in the face of new data, and commit to evolving this point of view as the industry and our users evolve.

Embrace diverse perspectives

We are a diverse community. We seek out and embrace a diversity of voices, perspectives and life experiences leading to stronger, more inclusive teams and better outcomes. As individuals, we are committed to bringing up tough topics and leaning into different points of view with curiosity. We actively listen, learn and collaborate to gain a shared understanding. When a decision is made, we commit to moving forward as a united team.

Work responsibly and sustainably

We understand that achieving our audacious mission is a marathon, so we set realistic timelines and we focus on delivery that also links to the bigger picture. As a non-profit, we are supported by the generosity of donors as well as strategic partners, and understand our responsibility to our finite resources. We spend every dollar as though it were our own. We are responsible for the impact we have on the world and to each other. We ensure our team and company stay healthy and financially sustainable.

Bring out the joy

We are committed to making learning a joyful process. This informs what we build for our users and the culture we co-create with our teammates, partners and donors.

Cultivate learning mindset

We believe in the power of growth for learners and for ourselves. We constantly learn and teach to improve our offerings, ourselves, and our organization. We learn from our mistakes and aren’t afraid to fail. We don't let past failures or successes stop us from taking future bold action and achieving our goals.

Deliver wow

We insist on high standards and deliver delightful, effective end-to-end experiences that our users can rely on. We choose to focus on fewer things — each of which aligns to our ambitious vision — so we can deliver high-quality experiences that accelerate positive measurable learning with our strategic partners.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, gender, gender identity or expression, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We value diversity, equity, and inclusion, and we encourage candidates from historically underrepresented groups to apply.

​​About the Role:

We are seeking a highly organized and proactive Content Operations Manager to join our team. In this role, you will be at the center of coordinating the seamless delivery of content across multiple teams, ensuring that every piece of content is delivered on time and meets our high standards.

You will work closely with SEO, Editorial, Engineering, Design, Legal, and Product teams to manage content operations for the Hims.com and Forhers.com websites, including our blogs, mobile apps, Google Shopping pages, paid landing pages, and more. Your primary responsibility will be to ensure that new designs and technical requirements are communicated and delivered early enough to avoid delays, and to coordinate necessary content and prevent duplicate efforts by content producers. You will search for and surface opportunities for efficiency and quality improvements. You should be process-oriented, efficiency-focused, and able to manage multiple stakeholders with direct and clear communication.

The ideal candidate thrives in a collaborative environment, excels at managing cross-departmental workflows, and is committed to delivering efficient, high-quality web experiences that drive organizational success.

You Will:

• Serve as the coordinator for new content requests—work across Engineering, Content, Product, Legal, Clinical, and Marketing to route requests as needed and get input from stakeholders
• Serve as project manager coordinating across Engineering, Marketing, and Product to create self-serve modules that work for all stakeholders and enhance our Content Management System for web production
• Identify and push for consistency and uniformity across content, and surface design changes and updates that are necessary for individual pieces of content
• Guide the design, development, testing and deployment of new features and enhancements to the CMS, as well as seeking feedback from internal stakeholders to surface opportunities to make our CMS more self-serve
• Seek out and surface opportunities for efficiency and quality improvements in the way we produce and deliver content
• Manage short- and long-term content publication, including regular, weekly content updates as well as those for new product launches
• Configure A/B testing to validate content enhancements and optimizations to our websites and mobile apps
• Manage weekly app content curation to drive repeat app usage 
• Perform audits of existing content to record and remove mentions of sunsetted products, images, brand ambassadors, claims, etc.
• Assist with the management of the content architecture, and placement of content in the user experience. 
• Serve as the main point of contact with our content management vendors (mainly Contentful) and stay up to date on their capability improvements

You Are:

• Knowledgeable of Contentful or a similar content management system (CMS), with advanced proficiency in content publishing, editing, and administration. Able to navigate CMS interfaces, troubleshoot issues, and provide comprehensive training to users at all skill levels.
• Organized and efficient, with strong project management, problem solving and analytical thinking skills
• Familiar with project management & collaboration tools such as Confluence, JIRA, Slack and Monday.com to track progress, and collaborate with team members effectively 
• Able to work quickly and collaboratively on technical projects, and provide an informed perspective on web best practices 
• Capable of driving alignment among cross-functional teams and pushing back when needed
• Comfortable balancing numerous priorities and demands 

You Have:

• 5+ years of web publishing, content operations, and content management experience (Contentful strongly preferred)
• Experience collaborating with development teams
• Understanding of SEO principles
• Excellent written and verbal communication skills
• Attention to detail and commitment to producing high quality work
• Ability to work efficiently in a collaborative, fast paced environment
• Experience with web user experience (UX) a plus
• Experience with Growthbook or another A/B testing platform is a plus

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• Employee discounts on hims & hers & Apostrophe online products
• 401k benefits with employer matching contribution
• Offsite team retreats

#LI-Remote

About Us

At Kalderos, we are building unifying technologies that bring transparency, trust, and equity to the entire healthcare community with a focus on pharmaceutical pricing.  Our success is measured when we can empower all of healthcare to focus more on improving the health of people. 

That success is driven by Kalderos’ greatest asset, our people. Our team thrives on the problems that we solve, is driven to innovate, and thrives on the feedback of their peers. Our team is passionate about what they do and we are looking for people to join our company and our mission.

That’s where you come in! We are looking for an Associate Director to ensure our Customer Success, Manufacturer team is equipped to provide customers a positive experience through excellent customer service, providing general support for customer use of Kalderos’ applications. This person will strategically guide process improvement efforts to enable Kalderos to scale effectively.

What You'll Do:

As a member of the Customer Operations team, the Associate Director of Customer Success manages a team of Customer Success Managers and Sr. Customer Success Managers who work alongside our customers to optimize value delivery post sales. You play a vital role on the Kalderos team by leading customer success teams in achieving satisfaction and growth to ultimately drive retention and expansion. In this role, you will work side-by-side with account executives and cross functional internal stakeholders to foster proactive partnerships and provide best-in-class services. Our ideal Associate Director of Customer Success is a leader and customer champion who is passionate about establishing best and leading practices in delivery with a high degree of consistency and can effectively manage people. You will be building relationships,  fostering open communication, managing conflict, clearly articulating expectations and creating accountability. The Associate Director of Customer Success embraces opportunities and challenges with the same level of enthusiasm and is all about building and maintaining strong customer relationships, and is driven to produce only the highest quality customer service.  

• Manage and develop a team of Customer Success professionals by combining the customers' goals with the business's goals to form a cohesive, data-led, and customer-informed process.
• Guide the team alignment of activities to achieve company goals and team priorities leveraging best practices and repeatable processes
• Onboard new team members efficiently and effectively
• Provide guidance and coaching to team members as they develop strategic value plans for each account
• Relationship management across the entire CS team, helping others on the team maintain and improve customer relationships
• Add value to customer relationships and driving the desired customer goals by either actively participating in client discussions or by testing and implementing a proven approach within their team
• Minimize customer escalations through proactive and holistic account monitoring and stakeholder engagement/management
• Communicate and prioritize Customer and CS needs to cross functional teams and executive leadership
• Monitor client health and product adoption and provide regular reports to leadership highlighting areas of risk and mitigation plans
• Partner with sales leadership to support client pre and post sales
• Develop expertise in products and value proposition of platform for all stakeholders in the 340B and Medicaid space
• Provide insight and relay the voice of customers with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering.
• Work with Customer Success Operations to implement new processes to drive efficiency and to ensure data accuracy
• Partner with Customer Success leadership to draft and implement compensation plans for the entire CS team, with the goal of encouraging productivity and performance, and rewarding customer-goal and business-goal achievement.
• Partner with Customer Success leadership to determining the metrics, health scores, and KPIs relevant to Customer Success

What You'll Bring:

• Bachelor’s degree in business, science, technology, or healthcare administration field, or equivalent experience
• 7+ years of professional experience building and maintaining customer relationships
• 3+ years of professional experience building and scaling customer success teams
• 5+ years of demonstrated experience in administering and/or implementing a medical claims, healthcare data management, or similar SaaS/cloud-based product
• 5+ years of experience working with Salesforce or equivalent CRM system
• Deep understanding of software businesses, with knowledge of both the subscription and renewal models
• A self-starter with a proactive work ethic, with an entrepreneurial and accountable mindset who can also work well in a team-focused and collaborative environment
• Ability to align a team to goal based activities in a fast paced and dynamic environment
• Ability to work on multiple projects, define tasks, and assign priority levels with minimal supervision and meet deadlines
• Data Driven and analytical; able to use data to measure the impact of solutions on the business to help drive adoption and ROI
• Advanced business experience with the  ability to solve complex, multidisciplinary problems in an analytical and data-driven manner, and implement solutions while driving business growth
• Move fast: The ability to ruthlessly prioritize in order to execute key projects within set timelines with multiple competing demands.
• Ownership mentality: The desire to take ownership of challenges or problems and solve them autonomously.
• Ability to persuade others and create a compelling point of view and defend it with customers and internal stakeholders
• A sense of timeliness and urgency to address issues and resolve them expeditiously in an ambiguous and dynamic environment
• Exceptional attention to detail, relationship building & problem-solving skills with strict adherence to policies, controls, procedures, and timelines
• Trusted Advisor. Lives integrity and delivers on promises…every time
• An excellent communicator, with an entrepreneurial mindset. Ability to build internal and external relationships that drive business for both parties and move the relationship forward
• High level of proficiency with an office suite (such as Google for Business Applications or Microsoft Office)
• Ability to travel for client and internal meetings as needed: 10% - 25% 

Set Yourself Apart:

• Advanced degree in pharmacy, life science, healthcare administration, or accounting 
• 3+ years experience with the 340B program and/or the Medicaid Drug Rebate program (pharmacies, hospitals, clinics, PBMs, state/federal agencies)
• Working knowledge of retail pharmacy and/or hospital pharmacy billing systems

Expected Salary Range: $120,000 - $145,000 base + commission

____________________________________________________________________________________________

Highlighted Company Perks and Benefits

• Medical, Dental, and Vision benefits
• 401k with company match
• Flexible PTO with a 10 day minimum
• Opportunity for growth
• Mobile & Wifi Reimbursement
• Commuter Reimbursement
• Donation matching for charitable contributions
• Travel reimbursement for healthcare services not available near your home
• New employee home office setup reimbursement

What It’s Like Working Here

• We thrive on collaboration, because we believe that all voices matter and we can only put our best work into the world when we work together to solve problems.
• We empower each other and believe in ensuring all voices are heard.
• We know the importance of feedback in individual and organizational growth and development, which is why we've embedded it into our practice and culture. 
• We’re curious and go deep. Our slack channel is filled throughout the day with insightful articles, discussions around our industry, healthcare, and our book club is always bursting with questions.

To learn more:https://www.kalderos.com/company/culture

We know that job postings can be intimidating, and research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. We encourage you to apply if you think you may be a fit and give us both a chance to find out!

Kalderos is proud to be an equal opportunity workplace.  We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Kalderos participates in E-Verify.

This is Engineering at Lattice

Lattice’s Engineering team is continuously working to better both our product and our craft. We use a modern, cutting-edge tech stack aimed at developer productivity and delight. We strive for maintainable, robust, and performant code. We’re highly collaborative and continuously iterative and work closely with designers and product managers. We prioritize not only great technical architecture but also an amazing product experience.

What You Will Do

• You’ll be responsible for building software to help companies create cultures in which their employees thrive.
• Partner with other engineers to build and own products across a modern tech stack. Our current stack includes React, Relay Modern, GraphQL, Node, and PostgreSQL. We rely on AWS to host our infrastructure.
• Work closely with other product teams to understand and solve overarching pain points.
• Own the execution of complex projects, including those that require cross-functional collaboration with product managers and designers.
• Provide substantial mentorship to less experienced colleagues, helping to refine their technical craft and expand their knowledge.
• Make contributions to our engineering practices, identifying and evangelizing improvements to improve our team output.

What You Will Bring to the Table

You have 5+ years of professional experience writing and maintaining production-level applications.

• You have experience working with modern programming languages such as JavaScript, Ruby, Python, etc.
• Experience working on and maintaining services for an organization operating at scale
• You have experience building systems that are adopted by the wider engineering org.
• You’re no stranger to SQL—you know how to efficiently model data and write performant queries in a relational database like PostgreSQL.
• You know the ins and outs of maintaining and scaling an application actively serving customers in production.
• You seek out the root cause when debugging software defects, and champion improvements that prevent future issues. You are familiar with operations tasks such as monitoring application performance over time or troubleshooting issues with production applications.
• You’re clear and concise in explaining your thought process and in enumerating the tradeoffs made in your work.
• You love mentoring and supporting other software engineers who are newer to the industry.

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The estimated annual cash salary for this role is $121,500 - $199,500. This position is also eligible for incentive stock options, subject to the terms of Lattice’s applicable plans

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: Medical insurance; Dental insurance; Vision insurance; Life, AD&D, and Disability Insurance; Emergency Weather Support; Wellness Apps; Paid Parental Leave, Paid Time off inclusive of holidays and sick time; Commuter & Parking Accounts; Lunches in the Office; Internet and Phone Stipend; One time WFH Office Set-Up Stipend; 401(k) retirement plan; Financial Planning; Learning & Development Budget; Sabbatical Program; and Invest in Your People Fund

*Note on Pay Transparency:

Lattice provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on (a) location, as Lattice factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience.

Additionally, Lattice leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Lattice reserves the right to modify this information at any time, subject to applicable law.

#LI-Remote

This is Engineering at Lattice

Lattice’s Engineering team is continuously working to better both our product and our craft. We use a modern, cutting-edge tech stack aimed at developer productivity and delight. We strive for maintainable, robust, and performant code. We’re highly collaborative and continuously iterative and work closely with designers and product managers. We prioritize not only great technical architecture but also an amazing product experience.

What You Will Do

You will build software to help the humans powering organizations thrive, with a focus on integrating AI/ML technologies, particularly large language models (LLMs) and potentially expanding further.

• You'll work with other engineers to build and own products across a modern tech stack. Our current stack includes NodeJS, GraphQL, and PostgreSQL. We rely on AWS to host our infrastructure.
• You'll design and implement systems to ensure high-quality outputs from non-deterministic AI/ML systems in production.
• You'll develop and maintain monitoring of evaluation systems for LLM-based applications.
• You'll assist in debugging and troubleshooting issues in existing applications, ensuring functionality and performance are optimized, with a particular focus on AI/ML components.
• You will drive the implementation of complex projects, including those that require cross-functional collaboration with product managers and other engineering teams.
• You will make contributions to our engineering practices, identifying and evangelizing improvements to improve our team output, especially in the context of AI/ML integration.

What You Will Bring to the Table

• You have 5+ years of professional experience writing and maintaining production-level applications, with at least 2 years of experience working with AI/ML technologies.
• You have production-level experience writing full stack code in a modern programming language like Python and JavaScript/TypeScript.
• You have experience implementing and maintaining AI/ML systems in production environments.
• You are familiar with best practices for deploying and monitoring non-deterministic AI systems in production.
• You are no stranger to SQL — you know how to efficiently model data and write performant queries in a relational database like PostgreSQL.
• You seek out the root cause when debugging software defects, including those related to AI/ML components, and champion improvements that prevent future issues.
• You are passionate about clean code, DRY patterns, and high-performance code, both in traditional software engineering and AI/ML contexts.
• You are clear and concise in explaining your thought process and in enumerating the tradeoffs made in your work, particularly when dealing with AI/ML systems.
• You have strong communication skills, both verbal and written, and can effectively explain complex AI/ML concepts to non-technical stakeholders.

Nice to Have

• Experience with TypeScript
• Familiarity with React and other frontend technologies
• Knowledge of AI/ML frameworks and libraries such as TensorFlow, PyTorch, or Hugging Face Transformers
• Experience with cloud-based AI/ML services (e.g., AWS SageMaker, Google Cloud AI, Azure Machine Learning)
• Experience with LLMs in production environments

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The estimated annual cash salary for this role is $121,500 - $199,500. This position is also eligible for incentive stock options, subject to the terms of Lattice’s applicable plans

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: Medical insurance; Dental insurance; Vision insurance; Life, AD&D, and Disability Insurance; Emergency Weather Support; Wellness Apps; Paid Parental Leave, Paid Time off inclusive of holidays and sick time; Commuter & Parking Accounts; Lunches in the Office; Internet and Phone Stipend; One time WFH Office Set-Up Stipend; 401(k) retirement plan; Financial Planning; Learning & Development Budget; Sabbatical Program; and Invest in Your People Fund

*Note on Pay Transparency:

Lattice provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on (a) location, as Lattice factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience.

Additionally, Lattice leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Lattice reserves the right to modify this information at any time, subject to applicable law.

#LI-Remote

BetterCloud is the first provider of SaaSOps solutions to manage and secure the digital workplace. Over 2,500 customers in 60+ countries rely on BetterCloud to automate processes and policies across a company’s SaaS application portfolio. A pioneer of the SaaSOps movement, the company established the first-ever “SaaS Application Management and Security Framework” via two published books entitled “The IT Leader’s Guide to SaaSOps” — Vol. 1: “A Six-part Framework for Managing Your SaaS Applications” & Vol. 2: “How to Secure Your SaaS Applications.” BetterCloud is headquartered in New York City with offices in San Francisco, CA and Atlanta, GA.

BetterCloud Customer Success Managers (CSMs) are a critical part of our customer-facing team. Starting with customer on-boarding to identify needs and set goals, CSMs manage all elements of the post-sale business relationship with customers, and drive customer usage within our software. Customer Success Managers are trusted advisers on how to use our product and map it to a customer's specific business needs. Our role is to serve as customer advocates by delivering product and partnership feedback to the BetterCloud team. At the end of the day, our mission is to ensure our customers have driven value from our solution and have had a delightful experience in the process.

Requirements

• Experience working with Small to Midsize organizations
• Manage a portfolio of 55-65 customer accounts, all with a prescriptive engagement model to help deliver on our customers goals and expectations
• Build and maintain appropriate relationships with your customer accounts, creating a consistent experience focused on outcomes
• Can drive value-based ongoing engagement to align on customer strategies and business objectives which should align with the BetterCloud solution and internal service offerings
• Committed to customer satisfaction and happiness as measured by NPS
• Expert at juggling competing demands and managing limited time
• Team-oriented as displayed by participating in team meetings and actively engaging over Slack while we’re virtual
• Hardworking, driven, self-motivated and solutions oriented
• Passionate about technology and building a great company and a great product

Preferred Qualifications

• 2+ years of customer success or consultancy experience
• Experience in SaaS 
• Experience with Customer Relationship Management (CRM) software such as Salesforce
• Awareness of best-in-breed SaaS-based technology

Responsibilities

• Develop and manage key programs to drive adoption within Corporate Accounts
• Gather and present product feedback and feature requests to appropriate teams within BetterCloud
• Consult regularly with clients to fully understand their needs and actively solve their pain points
• Act as the liaison between the customer and other teams at BetterCloud to prioritize issues, elicit feedback, or present customers with new opportunities
• Monitor customer health to be ahead of problems and continually drive product adoption
• Partner with internal teams specifically sales and renewals

Work across the company (Product, Support, Sales and Marketing) to identify how we can constantly improve our product and customer experience

Salary:

Salary Range:  $100K -125K OTE

This salary range represents BetterCloud’s good faith and reasonable estimate of the range of possible compensation for this role at the time of posting, and BetterCloud may ultimately pay more or less than the posted range.  The final salary for this position will be determined in BetterCloud’s sole discretion, consistent with applicable law, and based on a variety of factors, including but not limited to the employee’s work experience, skills, and qualifications for the role, as well as the needs of BetterCloud’s business and other operational considerations.

Compensation | Benefits

• Competitive base salary
• Full benefits package
• Stock options
• Career growth with an industry innovator

BetterCloud is an Equal Opportunity Employer, including disabled and vets.