We are seeking a skilled Solutions Consultant to support our Channel/Partner Team, focusing on building strong relationships with our partners and driving collaborative solutions that enhance our market presence.

The Solutions Consultant (SC) assists in the sales process by providing detailed consultation on customer requirements, customer needs, and, most importantly, how Nextiva’s platform can improve business outcomes. This individual will work hand in hand with the sales teams, partners, prospects, and customers to ensure that all team members are aware of the design requirements. As an SC, you will participate as a technical liaison to the sales and service delivery organizations and manage requests for technical pre-sales assistance, scheduled customer discovery sessions, and solutions demonstrations. This individual will be responsible for creating and introducing solutions to the customer that will help lead the way to Closed/Won business.

The Solutions Consultant is an expert who understands customer-specific needs in order to provide business-driven consulting to prospects as well as existing customers. SC’s provide business-centric expertise that helps our Sales team establish market and deal-level visibility. 

Key Responsibilities

• Execute thorough discovery of customer requirements and participation directly in sales interactions via calls and webinars
• Develop comprehensive and creative use cases for prospective Nextiva customers
• Present the Nextiva solution in conjunction with customer predefined requirements
• Review quotes, RFPs, business plans and other customer documents to develop and prepare an effective response or proposal
• Maintain a working knowledge of the industry and competitors in order to act as a valuable resource to the customer and sales teams
• Participate in work groups regarding custom requests and professional services for unique customer requirements
• Develop relationships with vendors including keeping track of new information and sharing with your team
• Develop comprehensive documentation to be leveraged in the composition of the Statement of Work for the Service Delivery Organization
• Provide technical assistance to other departments, including Product Management, Marketing, and People Development teams
• Ensure the solution(s) will work for the customer through demonstration and also through proof of concept (POC) or trial deployments

Communications and Presentations

• Must be compelling, passionate and enthusiastic speaker with communication skills of the highest caliber
• Deliver and present comprehensive and customized product and service demonstrations in a clear and concise manner to many levels of technical skill sets and audience sizes
• Understand customer-specific needs to provide business-driven consulting to prospective and existing customers
• Provide business-centric expertise that helps our Sales team establish market and deal-level visibility that resonates with prospects and customers, clearly differentiating our solutions from the competition
• Be regarded as an experienced operator/practitioner in the Contact Center space and is highly knowledgeable about the unique nuances of this industry
• Solutions Consultant must be able to move between many key facets of the sales cycle from pre-sales engineering support to solution qualification and execution, to solution architecture and post-sale upsell
• The Solutions Consultant is recognized as a credible thought leader, is confidently able to address C-level discussions, and able to help the seller effectively expand the revenue opportunities

Qualifications

• 2+ years CCaaS experience
• 2+ years as a Sales or Solutions Engineer
• BS Computer Science or equivalent work experience
• Understanding of sales process, strategies and solutions selling
• Demonstrate ability to develop, build and maintain strong relationships with sales team, partners, vendors, prospects, and customers
• Create, present and document technical solutions
• Outstanding presentation skills
• Exceptional work ethic, time management, and organizational skills
• Deep knowledge of Customer Service Software, Customer Relationship Software, Data Warehousing Software, Artificial Intelligence and the application of each.
• Ability to create convincing proposals and documentation, including solution diagrams
• Capable of completing job responsibilities with minimal supervision
• Ability to apply solutions, technology and products to a business opportunity

Competencies

• Office 365 and Google G-Suite programs and applications
• Salesforce application knowledge preferred
• Google Cloud certifications preferred
• Visio and Lucidchart - network diagram tools.
• PHP, Java, Python and other programming languages.
• API structure and development capabilities.
• Data Networking, SIP, Contact Center technical certifications
• Strong experience with networking protocols, standards, and hardware
• Legacy Contact Center platforms and modern SIP endpoints.
• Proficiency in using hosted contact center applications
• Travels to internal meetings and customer sites as warranted (travel estimate 50-75%)

Nextiva Core Competencies / DNA:

• Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  S/he is a change agent, prepared to lead and drive changes as we transform. 
• Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
• Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  S/he will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  S/he will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Compensation, Rewards & Benefits:

The salary or hourly wage offered by Nextiva to external candidates considers a wide range of factors, including but not limited to skills sets, experience, training, licensure and certifications, etc. Our compensation decisions are dependent on the facts and circumstances of each case. For this sales role, our estimate of the expected hiring range for the position as posted is $90,000 - $200,000; this includes annualized base salary and annualized target sales incentive. Some sales roles are paid on an hourly basis and eligible for overtime. A different level in the job hierarchy apply to a specific candidate resulting in a different hiring range.

Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations!????

To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. 

In 2022, Nextiva has been recognized by Comparably as the ‘Best Place to Work’ in the following categories: Best Company Leadership, Best CEO for Women, Best Global Culture, and Best Places to Work in Phoenix.

Additional workplace awards include 2021 LinkedIn Talent Employee Engagement Champion, Comparably’s Best CEO 2021, Best Company Culture 2021 and 2018, Best Company Compensation 2022, 2021 and 2019, and Glassdoor’s 2020 Best Places to Work.

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

#LI-SP1   #LI-REMOTE 

#Northwest #Southwest

We are seeking a dynamic Solutions Consultant to join our Small Business Sales Team in Scottsdale, Arizona, where you will play a pivotal role in driving growth and delivering exceptional customer experiences for our small business clients.

The Solutions Consultant (SC) assists in the sales process by providing detailed consultation on customer requirements, customer needs, and, most importantly, how Nextiva’s platform can improve business outcomes. This individual will work hand in hand with the sales teams, partners, prospects, and customers to ensure that all team members are aware of the design requirements. As an SC, you will participate as a technical liaison to the sales and service delivery organizations and manage requests for technical pre-sales assistance, scheduled customer discovery sessions, and solutions demonstrations. This individual will be responsible for creating and introducing solutions to the customer that will help lead the way to Closed/Won business.

The Solutions Consultant is an expert who understands customer-specific needs in order to provide business-driven consulting to prospects as well as existing customers. SC’s provide business-centric expertise that helps our Sales team establish market and deal-level visibility. 

Key Responsibilities

• Execute thorough discovery of customer requirements and participation directly in sales interactions via calls and webinars
• Develop comprehensive and creative use cases for prospective Nextiva customers
• Present the Nextiva solution in conjunction with customer predefined requirements
• Review quotes, RFPs, business plans and other customer documents to develop and prepare an effective response or proposal
• Maintain a working knowledge of the industry and competitors in order to act as a valuable resource to the customer and sales teams
• Participate in work groups regarding custom requests and professional services for unique customer requirements
• Develop relationships with vendors including keeping track of new information and sharing with your team
• Develop comprehensive documentation to be leveraged in the composition of the Statement of Work for the Service Delivery Organization
• Provide technical assistance to other departments, including Product Management, Marketing, and People Development teams
• Ensure the solution(s) will work for the customer through demonstration and also through proof of concept (POC) or trial deployments

Communications and Presentations

• Must be compelling, passionate and enthusiastic speaker with communication skills of the highest caliber
• Deliver and present comprehensive and customized product and service demonstrations in a clear and concise manner to many levels of technical skill sets and audience sizes
• Understand customer-specific needs to provide business-driven consulting to prospective and existing customers
• Provide business-centric expertise that helps our Sales team establish market and deal-level visibility that resonates with prospects and customers, clearly differentiating our solutions from the competition
• Be regarded as an experienced operator/practitioner in the Contact Center space and is highly knowledgeable about the unique nuances of this industry
• Solutions Consultant must be able to move between many key facets of the sales cycle from pre-sales engineering support to solution qualification and execution, to solution architecture and post-sale upsell
• The Solutions Consultant is recognized as a credible thought leader, is confidently able to address C-level discussions, and able to help the seller effectively expand the revenue opportunities

Qualifications

• 2+ years CCaaS experience
• 2+ years as a Sales or Solutions Engineer
• BS Computer Science or equivalent work experience
• Understanding of sales process, strategies and solutions selling
• Demonstrate ability to develop, build and maintain strong relationships with sales team, partners, vendors, prospects, and customers
• Create, present and document technical solutions
• Outstanding presentation skills
• Exceptional work ethic, time management, and organizational skills
• Deep knowledge of Customer Service Software, Customer Relationship Software, Data Warehousing Software, Artificial Intelligence and the application of each.
• Ability to create convincing proposals and documentation, including solution diagrams
• Capable of completing job responsibilities with minimal supervision
• Ability to apply solutions, technology and products to a business opportunity

Competencies

• Office 365 and Google G-Suite programs and applications
• Salesforce application knowledge preferred
• Google Cloud certifications preferred
• Visio and Lucidchart - network diagram tools.
• PHP, Java, Python and other programming languages.
• API structure and development capabilities.
• Data Networking, SIP, Contact Center technical certifications
• Strong experience with networking protocols, standards, and hardware
• Legacy Contact Center platforms and modern SIP endpoints.
• Proficiency in using hosted contact center applications
• For Scottsdale SC, it must be in-office hybrid 3x/week minimum

Nextiva Core Competencies / DNA:

• Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  S/he is a change agent, prepared to lead and drive changes as we transform. 
• Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
• Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  S/he will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  S/he will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Compensation, Rewards & Benefits:

Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations!????

To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. 

In 2022, Nextiva has been recognized by Comparably as the ‘Best Place to Work’ in the following categories: Best Company Leadership, Best CEO for Women, Best Global Culture, and Best Places to Work in Phoenix.

Additional workplace awards include 2021 LinkedIn Talent Employee Engagement Champion, Comparably’s Best CEO 2021, Best Company Culture 2021 and 2018, Best Company Compensation 2022, 2021 and 2019, and Glassdoor’s 2020 Best Places to Work.

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

#LI-SP1   #LI-HYBRID

Available Location: Sydney, Australia

What you’ll do as a Solutions Engineer

You are the technical lynchpin through the entire sales cycle. You will work closely with our mid-market prospects and customers to educate, empower, and ensure their success on the Cloudflare platform. Your technical expertise in Cloudflare’s global distributed network and technology will allow you to find best-fit solutions for prospects, to train and onboard new customers via video-conference or in person, through documentation, and to support the long-term success of the customer. As a subject matter expert on web/mobile security and performance, you are a trusted source for developing new firewall rules from log files, crafting performance caching and delivery strategies, and creating or repurposing internal tools and scripts for customers.

As a Solutions Engineer, you are the technical customer advocate within Cloudflare. To aid your customers, you will work closely with every team at Cloudflare, from Sales and Product, through to Engineering and Customer Support. Your goal of customer success should drive you through the entire organization as you seek out and create scalable solutions for your customer’s needs.

What we look for in our Solutions Engineers

Our Solutions Engineers come from a wide range of backgrounds: financial consulting, engineering, software development, product management, customer support, and project delivery. We're serious about building a diverse team. When hiring we look for diversity of experience combined with genuine curiosity for our technology.

Ultimately, you are passionate about technology and have the ability to explain complex technical concepts in easy-to-understand terms. You are naturally curious, and an avid builder who is not afraid to get your hands dirty. You appreciate the diversity of challenges in working with customers, and look forward to helping them realize the full promise of Cloudflare. On the Solutions Engineering team, you will find a collaborative environment where everyone brings different strengths and jumps in to help each other.

Responsibilities

• As critical members of Cloudflare’s sales team, Solutions Engineers drive technical discussions and implementations to help generate new business, expand existing business, and keep our customers happy.
• In business generation and expansion, you’ll be tasked with qualification of prospect and customer use cases, technical requirements discovery, leading demonstrations, solution identification and design, and collaborative work on proofs-of-concept (PoCs).
• For our existing customers, Solutions Engineers are part of a dedicated account team that advises the customer on technical best practices, implementation of Cloudflare products and features, and strategic guidance on internet security and performance.
• The role may require a small amount of travel to attend meetings with prospects or customers, attend conferences and other industry events, and to collaborate with your Cloudflare teammates.

Requirements

• Experience with or curiosity in any the core industry components of Cloudflare solutions (and passion to learn more):
• Internet security technologies including DDoS and DDoS mitigation, Firewalls, TLS, VPN, DLP
• Networking technologies including TCP, UDP, DNS, IPv4 + IPv6, BGP routing, GRE, SD-WAN, MPLS, Global Traffic Management
• HTTP technologies including reverse proxy (e.g., WAF and CDN), forward proxy (secure web gateway), serverless application development
• SASE concepts and Zero Trust Networking architectures
• Detailed understanding of workflow from user to application including hybrid architectures with Azure, AWS, GCP
• 3-5 years experience in a customer-facing pre-sales or consulting role 
• Experience managing technical sales within large partners and accounts:
• Developing champion-style relationships
• Driving technical wins
• Assisting with technical validation
• Technical curiosity and passion: Cloudflare is at the cutting edge of internet technology, and our Solutions Engineers are viewed as subject-matter experts. It’s incumbent on us to stay up to date not only with Cloudflare’s specific products, but with industry trends.
• A focus on learning, teaching, collaboration, mentorship, and growth, not only personally but also within the team and company.
• Aside from technical and collaborative skills, we place a high value on project management, relationship building, and EQ.

Desired

• You've built web applications before, or contributed to existing web applications in a meaningful way.
• You're not afraid of command-line interfaces, RESTful APIs, or analyzing HTTP request and response in a browser’s web inspector.
• You can describe the differences between CSRF, XSS, and SQLi in detail, and Cloudflare's role in defending against them.
• Understanding of, or experience with, regulatory requirements such a PCI DSS, HIPAA, and SOC-2.
• An undergraduate degree in Computer Science, Engineering or a related field. Reminder: this is not a strict requirement at all. Candidates from all walks of life are welcome.

Bonus Points

• Graduate-level degrees in Computer Science, Engineering or related fields. Reminder: this is not a strict requirement at all. Candidates from all walks of life are welcome.
• Certifications

More About You

• You can translate technical concepts and jargon for a wide variety of audiences: from systems engineers, to front-end developers, through to IT managers and C-levels in organizations.
• You want to be constantly learning new things and teaching what you've learned to the broader team through internal and external blog posts, team demos, and product training sessions.
• You have a knack for understanding problems and finding creative ways to solve them. Our product suite is ever-growing, and knowing how to identify which parts will solve a customer's particular problem is important.
• You understand how to manage a project, work to deadlines, and prioritize between competing demands.

What this job can offer you

As a Solutions Consultant at Remote, you can optimise your blend of technical knowledge, sales acumen, and consultative skills in a collaborative and dynamic sales team team. You will play a vital role in driving our success by working directly with prospective and active clients, understanding their unique challenges, and delivering tailored and value-based solution proposals that meet their specific needs.

What you bring

• Solutions consulting experience in the HR tech, fintech or software/technology industry
• Familiarity with distributed employment models, remote work and international workforce management, global payroll and EOR or contractor management is a plus
• Proven ability to employ consultative techniques to understand client needs, build rapport, and provide strategic recommendations
• A very good understanding of sales cycles and sales processes and a strong sales acumen
• Excellent storyteller, with extremely strong written and verbal presentation skills. You are able to convey complex concepts in a clear and compelling manner
• Strong technical aptitude, with the ability to quickly learn, understand, demonstrate and analyse software solutions
• Team player, able to collaborate effectively with cross-functional teams and drive a positive team environment
• Passion for remote work and a global outlook strongly preferred
• Flexible and able to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environment
• Writes and speaks fluent English. An additional European language at business fluency, would be a strong plus.

Key Responsibilities 

• Partner closely with Account Executives in the sales team to help understand and address customer business goals and requirements
• Develop a deep understanding of Remote's product offerings and technical capabilities
• Lead consultative engagements with prospective customers, exploring their technical and business challenges, and focusing on articulating the value of Remote’s multiple product offering
• Act as a trusted advisor to our customers, demonstrating thought leadership and industry expertise to provide nuanced and insightful recommendations
• Your impact on revenue acquisition, the average size of deals and speed to close is important, as is your ability to drive strategic thought leadership to help position Remote effectively
• Partner with and advise internal cross-functional teams including sales, product, marketing, customer success and sales enablement to ensure a seamless buyer experience and a successful implementation of solutions
• Keep up to date with industry trends, best practices and challenges faced by our customers in global and distributed talent employment strategies

Practicals

• You'll report to: Manager, Solutions Consulting EMEA
• Team: Sales - Solutions Consulting
• Location: Anywhere in EMEA
• Start date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equitypayalong with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce.  We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

The base salary range for this full-time position is $39,655 - $133,840 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

Application process

1. Interview with recruiter
2. Interview with hiring manager
3. Interview with team member 
4. Exercise - presentation (panel review)
5. Prior employment verification check 

#LI-DNP

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

As a Solutions Consultant, you'll play a pivotal role in supporting our largest and most strategic accounts alongside new business initiatives. This role is a hybrid of a Solutions Consultant and a Sales Engineer, focused on architectural design and sales within the technology sector. You'll work closely with Solution Consultants, Sales Executives, Sales Leaders, Account Managers, and Professional Services staff, directly interacting with existing and prospective LivePerson customers. Your contributions will be crucial in achieving the NA revenue target, with commission incentives aligned to these goals.

We are a remote-first organization that places great importance on gathering our teams for company events, collaborative projects, and training sessions. We are specifically looking for candidates based in Dallas, Seattle, San Diego, Los Angeles, Minneapolis, Chicago, Atlanta, or North Carolina. Candidates should be comfortable working from home with the expectation of occasionally meeting in person for the activities mentioned above. This role will also involve traveling primarily within your region to visit customers, providing a unique opportunity for those who prefer proximity-based travel. If you are located in any of the designated locations and your background fits the qualifications, we encourage you to apply. This position is ideal for those who align with our dynamic work setup and travel requirements.

You will: 

• Architect and Deliver Demonstrations: Build and deliver sophisticated demos around LivePerson's core platforms, including Conversational Cloud, Conversational AI, Voice AI, and Conversational Analytics, along with key partner technologies.
• Develop Sales Strategies: Partner with sales teams to strategize on winning opportunities, architecting new and custom solutions to showcase product integration into customer infrastructures.
• Provide Technical Expertise: Offer technical and industry expertise across various business units within LivePerson, including R&D, Marketing, and Partner Relations, etc. 
• Competitive Intelligence: Understand and relay information about competitors, adhering to ethical guidelines.
• Proposal Development: Collaborate on responses to RFPs, RFIs, RFTs, etc., and occasionally mentor new team members in Solution Consulting.
• Educational Support: Train Sales and Delivery teams on solutions and support customer conferences as a demo runner or speaker.

You have:

• 3-5+ years of Solution Consulting / Pre-Sales Engineering or relevant technical experience (Solutions Architect, Solutions Engineer, Developer), with a track record in large enterprise deals.
• Product Management or similar experience will also be considered.
• Technical Skills: Proficiency in IVR technologies, HTML, JavaScript, CSS, API concepts, UML diagramming, Agile development workflows, Conversational AI and cloud infrastructure (GCP or AWS certification is a plus).
• Demonstrated experience selling into or supporting sales cycle for large key accounts  (renewals, upsells, new LOBs, attrition prevention, expansions).
• Preferred experience related to: web, martech, video, mobile app, contact centers, telephony, Conversational Analytics, Conversational AI, and/or Generative AI.
• BA or BS Degree, or equivalent
• Desirable: education in Computer Science, Computer Engineering, Mathematics, Electrical Engineering, AI or related. Relevant boot camp and self study experience will also be considered.
• Communication Skills: Exceptional public speaking and written communication abilities.
• Technical Aptitude: Strong general tech skills, familiarity with OS, office suites, video/photo editing software, and the latest tech developments.

Benefits: 

The salary range for this role will be between $97,000 - $120,000 and commission split is 70/30. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. During the phone screening, your recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:

• Health: medical, dental, and vision insurance and wellbeing resources and programs
• Time away: Public holidays and discretionary PTO package for flexible days off with manager approval
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services
• Development: tuition reimbursement and access to internal professional development resources.
• Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts

Why you’ll love working here: 

LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

#LI-Remote

Our Opportunity

We’re looking for a driven, customer-focused Senior Solutions Engineer to interface between our customers (new and current) and our product engineering, marketing, partner and customer success teams, both supporting the adoption of Snyk in new organizations and helping to evolve what Snyk has to offer.

You’ll Spend Your Time:

• Becoming a technical product expert, evangelist, and coach, capable of delivering technical sales experiences to customers and partners.
• Educating customers and partners about the adoption of open-source and cloud-native technologies, and the importance of empowering developers to stay secure.
• Owning the technical aspects of the sale, providing demonstrations, managing technical proof of concepts (POCs), demonstrating product/technical expertise, and sharing best practices.
• Interfacing with our sales, engineering, product, and customer success teams to build solutions that solve our customers’ problems.
• Shaping and informing decisions on new features based on your experience and feedback from customers.

What You’ll Need:

• Fluency in English and German, additional language skills in Spanish, Italian or French would be a plus.
• 5-8 years or similar in the enterprise solution engineering, development roles or enterprise security consulting.
• Experience working as an enterprise or strategic sales engineer, working with Fortune 500 customers in the DACH region.
• Ability to manage and present at executive to practitioner level at customers.
• Expert knowledge of the developer and DevOps ecosystems and application security best practices. 
• Passion for learning about and tinkering with new technologies - you’re curious about how things work under the hood!
• Familiarity with a wide variety of coding languages and how they work.
• Ability to plan and succeed, setting milestones along the way, over-communicate, create alignment, rally resources, and satisfy stakeholders.
• Experience working closely with highly technical audiences.
• A team-oriented mindset, one team culture fit is a must.
• Appreciation for diversity and enjoy meeting people from all walks of life.
• Be able to navigate and engage with people in larger enterprise environments.

We’d be Lucky if You: 

• Have worked in early-stage, fast-growth startups… especially in developer tooling with a balance enterprise level execution.
• Are self motivated, continuous learner who loves to teach and coaching is a habit.
• A developer background or experience with coding and/or deep security expect.
• Prior experience in a direct or matrixed role with a proven ability to work across broad functional teams.
• Have experience working with the channel ecosystem.
• Enjoy mentoring your peers.

#LI-CH2

BetterCloud is the market leader for SaaS Operations, enabling IT professionals to transform their employee experience, maximize operational efficiency, and centralize data protection. With no-code automation enabling zero-touch workflows, thousands of forward-thinking organizations like Oscar Health, and Cloud Factory now rely on BetterCloud to automate processes and policies across their cloud application portfolio.

With 10+ years experience pioneering the SaaS Operations movement, BetterCloud now serves the world’s largest community of SaaSOps experts. As host of Altitude, the industry’s leading SaaSOps event and publisher of The State of SaaSOps Report, the category’s definitive market research, BetterCloud is recognized by customers (G2) and leading analyst firms (Gartner and Forrester) as the market leader in SaaS Operations Management.

BetterCloud is looking for a high-performing Solutions Consultant to work with our Implementation Team. We are looking for a passionate and enthusiastic individual to serve on BetterCloud’s dedicated Professional Services Organization. This person will be responsible for implementing BetterCloud for some of the company’s highest growth customers. This person will work closely with our Success, Sales, and Support organizations and alongside customers to ensure customers are properly onboarded, and our solution implemented. If you love SaaS technology, and want to work in a high growth environment, this is the role for you!

This position requires Eastern or Central time-zone work hours to support our east coast and UK/EU customers.

What You'll Do

• Implement our industry-leading management and security platform for BetterCloud customers.
• Coordinate with our Customer Success Organization to ensure that customers are properly on-boarded.
• Work closely with IT professionals from some of the most tech-forward companies in the world while maintaining our core principles of always striving to delight
• Capture customer stories to be communicated to our product, engineering, and marketing teams

Who You Are

• 3+ years of professional experience in the implementation and day-to-day administration of SaaS platforms
• High level of technical proficiency in SaaS technologies, knowledgeable about APIs, with a high capacity to learn.
• Exceptional oral and written communication and presentation skills.
• Customer facing experience, as most of your work will be directly related to customer enablement
• Excited to play an integral role during our company’s most rapid growth period.

Qualifications | Recommended:

• Experience using or managing G Suite and/or M365 and Okta.
• Certifications are a big plus -  Google, Okta, M365
• If not certified, you will expect to achieve this during your first year of employment
• Experience at a fast growing startup, IT consulting/services company, or technology vendor.
• Working experience using a variety of other common SaaS apps - Salesforce, Slack, Jira Service Desk, and Zendesk.
• Experience with REST APIs is a plus. Understanding api capabilities of a SaaS app, based on publicly-available documentation
• Experience using BetterCloud is a plus
• Willing to occasionally travel to in-person team/company meetings. We are fully remote at this time, but getting together as a team 1-2 times a year is crucial to our success. 

What We Offer

• Competitive salary
• Full benefits package
• Career growth with an industry innovator 

Salary 

Salary Range: $100,000 - $150,000

This salary range represents BetterCloud’s good faith and reasonable estimate of the range of possible compensation for this role at the time of posting, and BetterCloud may ultimately pay more or less than the posted range.  The final salary for this position will be determined in BetterCloud’s sole discretion, consistent with applicable law, and based on a variety of factors, including but not limited to the employee’s work experience, skills, and qualifications for the role, as well as the needs of BetterCloud’s business and other operational considerations.

At Bettercloud, we believe that our employees' gender identity and expression, race, ethnicity, religion, origin, sexual orientation, physical or mental disability, age and other characteristics enrich our corporate culture and our workplace. That’s why we have a mission to foster a culture at BetterCloud that empowers, celebrates, and values our differences allowing us to bring our true self to work. DEI&B is core to who we are and what we do. From an employee-led Diversity Council empowering our differences, to multiple Employee Resource Groups (ERGs) creating a strong sense of belonging, to frequent outside speakers focusing on DEI&B topics, our commitment to DEI&B is non negotiable. Bettercloud is an equal opportunity employer and will continue to empower, celebrate and value our differences in order to grow community, safety and trust in our work environment. Join us and be part of an organization that celebrates and respects diversity. If you are interested in knowing more about our DEIB efforts, please visit our website:  https://www.bettercloud.com/diversity/

BetterCloud is an Equal Opportunity Employer, including disabled and vets.

*Remote - Qualified applicants based on most states of the U.S.A. are eligible for this position. Note that there are a number of states from where this position cannot be held.

What this job can offer you

As a Solutions Consultant at Remote, you will directly impact Remote’s business by delivering consultative engagements with our customers in order to uncover and understand their global workforce ambitions and underlying challenges, and the quantifiable value of taking action. You will deliver actionable insights and potential solutions, helping our customers to make trusted investment decisions in Remote’s solutions.

What you bring

• You have a strong consultative approach and can show examples of where you have brought credibility and critical thinking together with commercial acumen to understand client needs, build rapport, and provide strategic recommendations
• You have had demonstrable success as a solutions consultant in collaborating with sellers and winning complex opportunities.
• You are experienced in analysing and assess complex customer requirements effectively
• You have an adaptable and creative approach to finding solutions to problems
• You have strong technical aptitude, with the ability to quickly learn, understand, demonstrate and analyse software solutions
• You are an excellent storyteller, with extremely strong written and verbal presentation skills. You are able to convey complex concepts in a clear and compelling manner
• You are self-motivated and self-directed; able to work independently as well take a leadership role working with internal teams / stakeholders
• You are familiar with the EOR, payroll, contractor management and global HR technology landscape
• You are able to construct detailed, value based presentations and solution demonstrations
• You write and speak fluent English, and, ideally you are also fluent in another language such as Korean, Japanese or Mandarin
• It's not required to have experience working remotely, but considered a plus

Key Responsibilities 

• Collaborate and partner closely with our sales team to help understand, quantify and address customer business goals and requirements
• Develop a deep understanding of Remote's product offerings and technical capabilities, and communicate the value that these can bring to specific customers
• Lead consultative engagements with prospective customers, exploring their technical and business challenges, and focusing on articulating the value of Remote’s multiple product offerings
• Act as a trusted advisor to our customers, demonstrating thought leadership and industry expertise to provide nuanced and insightful recommendations
• Partner with and advise internal cross-functional teams including sales, product, marketing, customer success and sales enablement to ensure a seamless buyer experience and a successful implementation of solutions
• Keep up to date with industry trends, best practices and challenges faced by our customers in global and distributed talent employment strategies

Practicals

• You'll report to: Director of Solutions Consulting
• Team: Sales - Solutions Consulting
• Location: For this position we welcome anyone in APAC to apply, but we will prioritise applications from the following locations as we encourage our teams to diversify; ANZ
• Start date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equitypayalong with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce.  We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

The base salary range for this full-time position is $39,655 USD to $89,180 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

Application process

1. Interview with Recruiter
2. Interview with future manager
3. Panel Exercise (Presentation/ Role Play)
4. Interviews with team member (no managers present)
5. Interview with Sales Leader
6. Prior employment verification check

Our Opportunity

We’re looking for a driven, customer-focused Associate Solutions Engineer to interface between our customers (new and current) and our product engineering, marketing, partner and customer success teams, both supporting the adoption of Snyk in new organizations and helping to evolve what Snyk has to offer.

You’ll Spend Your Time:

• Working closely with our sales reps to increase understanding of Snyk during sales processes
• Becoming a technical product expert, able to give technical demos to new and existing customers in your sleep
• Educating companies who use open source about the importance of empowering developers to stay secure
• Interfacing with our engineering, product and customer success teams to build solutions that actually solve our customers’ problems
• Shaping and informing decisions on new features based off your experience with customers
• Architecting custom work-arounds and platform integrations

What You’ll Need:

• You’re familiar with a wide variety of coding languages and how they work
• You have a good knowledge of the developer and DevOps ecosystems and practices
• You love to learn about new technology and you’re curious about how things work under the hood
• Your written and spoken English is strong
• You’ve worked closely with highly technical customers before
• You understand people and what makes them tick
• You have a team-oriented mindset
• You care about diversity and enjoy meeting people from all walks of life

We’d be Lucky if You: 

• Have worked in early-stage, fast-growth startups… especially in developer tooling with a balance enterprise level execution
• You have experience within solutions engineering, ideally within the developer or security space
• Self motivated, continuous learner who loves to teach and coaching is a habit
• A developer background or experience with coding and/or deep security expect
• Prior experience in a direct or matrixed role with a proven ability to work across broad functional teams
• Experience working with the channel ecosystem
• Experience working as an enterprise or strategic sales engineer
• Enjoy mentoring your peers

#LI-CF1

About the team:

As a Solutions Consultant, you'll be an integral part of our sales organization, being a thought-leader throughout the sales process by articulating and demonstrating how UserTesting’s solution solves business challenges and delivers positive business outcomes.

• Collaborate with Enterprise Regional Sales Directors, Account Executives, and Customer Success Managers to identify customer’s business goals and initiatives, and uncover unmet needs and challenges 
• Consult and partner with various stakeholders from C-Suite Executives to Researchers to maximize the quality and value of the insights they will gather from UserTesting’s solution
• Develop strategic solutions that map to customer’s business goals and initiatives
• Provide recommendations and best practices on how UserTesting can address business goals and initiatives, unmet needs, and challenges 
• Deliver relevant and impactful product demonstrations that impress the value of UserTesting’s solution in relation to customer’s goals & initiatives
• Develop a deep familiarity of the UserTesting platform via hands-on training leveraging relevant use cases 
• Demonstrate understanding and value of customer experience research methodologies conducted via the UserTesting platform
• Lead and/or consult on Proof-of-Concepts (POCs) to ensure results address and impact a strategic business goal or initiative
• Partner with the Research and Marketing teams to develop collateral, content and training to enable the Sales team
• Communicate effectively with Sales team regarding sales activities and strategies
• Inform the Product teams of trends, use cases, and business impact of how specific capabilities are delivering / undelivering against customers’ business goals & objectives
• Engage in thought leadership and marketing related efforts, such as blogs, webinars, and public speaking

What We’re Looking For:

• Experience within a customer-facing or consultative firm; preferably as a Solutions Consultant or Solutions Engineer
• Experience within a client-side environment leading research initiatives 
• Deep understanding of both qualitative and quantitative methodologies
• Excellent analytical, problem solving skills. Excellent written and verbal and presentation skills. 
• Ability to manage multiple projects simultaneously and be results oriented
• Strong passion for CX practices, research, and technology
• Experience with our product a plus!
• Candidates living in the east coast is strongly preferred
  
  

Perks and Benefits 

• Private Medical, Dental and Vision
• Health Savings Account
• Pre-Tax Benefit Accounts (FSA)
• Commuter Benefits - transit and parking 
• Flexible Time off (Full time salaried (exempt) employees)
• 12 Days of observed holiday entitlement
• Basic Life insurance, Short-Term Disability and Long-Term Disability insurance
• 401(k) Retirement Plan 
• Professional Development Stipend
• Remote Equipment Expense Reimbursement
• Mental Wellness Employee Assistance Program
• Monthly wellness and telecommunications reimbursements
• Paid quarterly volunteering days and Charity donation matching via our UT Cares Volunteers and Charitable Giving Committee
• Perks at Work discount scheme
• Pet Insurance reimbursement 
• Employee Referral Programme
• Employee-led groups to help foster a more inclusive employee experience and build a culture of belonging at UserTesting. Read more here!

Who We are

Electric is on a mission to simplify IT for small businesses everywhere. In the US alone, 99% of companies are small businesses, and we have a huge opportunity to impact how they run by providing a solution that makes managing IT easy (even if you’re not an IT expert)! We do that for almost 1,000 small businesses and over 55,000 users with IT Management Software that makes technical things like device management, application provisioning, cybersecurity policies, employee onboarding, and compliance reporting easy to manage and improve.

Our employees are our most valuable asset. We have a people-first culture that prioritizes inclusion, support, growth, and development. You're not just an employee here; you're an important part of our community and of our mission to simplify IT.

If you want to bring your skills to a highly collaborative team and are passionate about pairing the creative with the analytical, have a flair for testing and experimentation, embody grit, determination, and curiosity, and want to be part of bringing Electric to small businesses across the U.S., read on.

Overview

We are seeking a Solutions Consultant to join our Sales team. This position will work closely with our Sales team and sales leaders to streamline pre-sales scoping, documentation and IT consulting for customers. This role will display excellent communication, organization, attention to detail, and customer-facing communication working cross-functionally as a resource to help us win deals and drive retention post-sales.

This role will also be integral to product strategy by delivering insights into prospective customer needs and roadblocks for sales.

What You'll Do

• You will be the technical resource for sales calls and questions, on both an ad-hoc basis and formally, to consult with customers to win more deals at a higher velocity. This will involve:
• Technical leader: be the subject matter expert on Electric’s platform and articulate the value and benefits to customers throughout the sales process
• Objection handling: overcome objections especially when it comes to technical challenges
• Tech stack reviews and validation
• Familiarity with security solutions such as the ones below in order to answer customer questions and articulate value in the pre sale process:
• Application Migrations and Deployments (Keeper, etc.)
• Multi-Factor Authentication
• SSO/SAML Deployments (Azure, Okta, JumpCloud, Google Cloud Identity, etc.)
• DNS including SPF/DKIM
• Backup & Recovery Solutions (Datto, Acronis, CrashPlan, etc.)
• Basic Networking Familiarity (Perimeter81)
• Email Spam Solution Configuration & Deployment
• Endpoint Detection & Response Configuration & Deployment
• Comprehensive knowledge of on-premise and cloud IT infrastructure including but not limited to network infrastructure, server infrastructure, active directories
• Problem solve and overcome technical hurdles for sales opportunities
• Exemplary communication with customers including but not limited to the following:
• Ensuring that all customer requests for follow-up and documentation are responded to in a timely manner
• Thorough technical understanding of IT services offering as it relates to Electric’s product to ensure that Electric can identify and execute customer needs
• Able to communicate directly and develop rapport to help build confidence in Electric's offering
• Ability to leverage cross-departmental resources to deliver on customer needs and requests
• Constant improvement of customer-facing documentation, procedures and templates used to engage with customers
• Document workflows that are commonly asked about so that can be used by the sales team rather than having a Sales Engineer on all calls
• Work cross-functionally with Product, Support, Customer Success and other teams to improve workflows and implement customer feedback
• Be the liaison between technical, sales and sales leadership teams

Who You Are

• 3-5 years of IT, Project, or Solutions/Sales Engineering experience, MSP Environment preferred
• 2+ years working in a client-facing environment
• Proven experience working cross-functionally
• Demonstrated ability to think outside of the box and build custom solutions
• Ability to manage and motivate teams both within and outside of the reporting structure
• Ability to prioritize and manage multiple projects and issues in a fast-paced environment
• Ability to perform ongoing analysis and surveying

Preferred Qualifications

• Ability to review systems and cloud-based applications to make actionable insights and recommendations
• Comprehensive knowledge of IT security frameworks particularly:
• Ability to understand compliance frameworks including but not limited to HIPAA, SOC2, GDPR, ISO, PCI, etc
• Effective communication of Electric security controls, information security policies  
• Ability to translate customer needs and requests to make actionable insights and recommendations relating to security

Read about working at Electrichereand meet ourleadership team! 

We offer a range of benefits that include: 

• Flexible and generous PTO 
• Mental Wellness Days 
• Volunteer Days
• Medical, Vision, Dental, and Orthadontia Coverage
• 401k 
• ESOP (Employee Stock Option Program)
• Kindbody Membership for Family Planning
• Pre-taxed Commuter Benefits 
• Generous Parental Leave
• Paid medical, family, and military leave
• Short and Long Term Disability 
• Employee Assistance Programs 
• Life Insurance funded by Electric
• Training and career growth 
• Awesome team building events! 

Where?

We are headquartered in NYC, with an office in Denton, TX and remote locations across 24 states. Our largest markets outside of the Tri-State area and Dallas-Fort Worth area are San Diego, Denver, Raleigh. We embrace a hybrid culture and offer opportunities throughout the year for folks to get together in regional markets or at HQ.  With a widely distributed team, we are used to working remotely across different time zones. 

See below to see if you are eligible to work within the 24 states we hire in: Arizona, California, Colorado, Connecticut, Florida, Georgia, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Jersey, New York, North Carolina, Oklahoma, Oregon, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Wisconsin. 

Standard Working Hours: local timezone, 9:00AM -6:00PM

We are an equal opportunity employer. 

We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users. 

We are committed to creating a diverse and inclusive work environment. Electric does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status or any other protected status under the law.

Accommodations

Electric is committed to providing access, equal opportunities, and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation as part of the recruitment process, please contact: TA@electric.ai. 

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visitwww.classy.org.

Classy is looking for a Principal Partner Solutions Engineer to join our team! You’ll help shape the Partner Engineering function where you'll nurture technical opportunities within the nonprofit ecosystem and foster the growth of this pivotal function. You’ll have the opportunity to dive deep into both Classy and partner solutions, showcasing our offerings and driving new integrations, propelling Classy's mission forward.

What you’ll accomplish:

• Help design the Partner Engineering function at Classy -- what it's responsible for, how it interfaces with other teams, and how it'll grow and develop over time
• Work closely with internal and external partner teams in qualifying technical opportunities for Classy within the non profit technical ecosystem
• Develop a deep understanding of both Classy and partner products/solutions
• Present and demo Classy solution at field events
• Build and facilitate demos and technical validation events for partners
• Support from a technical standpoint business case for new out-of-the-box integrations/connectors with technology partners, in collaboration with Classy product marketing, product and engineering
• Support from a technical standpoint sales, product, and enablement sessions for partners
• Some travel required

What you bring (Required):

• 5+ years in engineering roles, preferably with startup exposure
• 3-5+ years experience in a pre-sales, sales engineering, or related role within enterprise SaaS
• Prior experience with APIs and integrations software
• Demonstrated experience architecting solutions for enterprise customers and partners
• Background in cloud, enterprise software and/or system integration preferably in the nonprofit sector (Salesforce and/or Blackbaud ecosystems)
• A passion for enterprise software, and a philosophy of using technology to help solve business problems
• Curiosity to learn and assimilate technical information quickly; enthusiasm to share and teach othersAbility to influence both technical and executive audiences (external and internal)
• Experience working directly with partners within enterprise software space
  

Why you’ll love it here...

• Market competitive pay
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching
• Hybrid workplace with fully remote flexibility for many roles
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses
• A variety of  mental and wellness programs to support employees  
• Generous paid parental leave and family planning stipend
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday
• Learning & development and recognition programs
• Gives Back Program where employees can nominate a fundraiser every week for a donation from the company
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
• We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The expected US salary range for this position is $129,000 - $175,000 ($172,000 - $233,000 when potential target [commissions][incentives] are factored in) + equity + benefits. Your recruiter can share more about the specific OTE structure for this position during the hiring process.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required.

Learn more about GoFundMe:

We’re proud to partner withGoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘23 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom. 

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building a world-class technology solution that creates an experience of delight and ease for physicians, and that our users love. 

Elation’s Solutions Associate is both highly technical and a skilled relationship builder. They are comfortable discussing integration and data needs with a customer CEO and sketching out an API flow on a whiteboard.

Elation’s Solutions Associate is responsible for delivering technical wins and product fit with customer accounts. They build customer trust in Elation solutions, which results in customer success during the implementation. The Solutions Associate leads the technical customer and/or vendor relationship, advises on technical architectures, demonstrates how the platform and product work together, navigates data transformation, anticipates concerns, and offers creative solutions.

Role and Responsibilities

• Serve as internal and external subject matter experts on the capabilities of Elation’s Developer platform to support customers’ success including: RESTful APIs, webhooks and datawarehouse access and querying
• Assist creation of technical workflow and sequence diagrams as reference for customers integrations and common use cases
• Identify best practices for Elation’s Developer package to improve self-service capabilities and the overall implementation experience
• Advise or create custom queries and reports for our customers leveraging the hosted database
• Assist with data imports and uploads into the EHR
• Act as a conduit to suggest improvement on all parts of the platform
• Work cross-functionally with an agile team including Product, Development, Customer Success, Sales, and Solutions to successfully support our customers

Professional Qualifications

• 2+ years relevant professional experience supporting the growth of a software platform
• Previous software development experience in one or more of the following areas: 
• Experience with python, java, C# or other popular server side languages
• Experience building with RESTful APIs
• Experience with SQL queries including basic JOINs and subqueries 
• Ability to communicate complex technical principles to both technical and non-technical stakeholders
• Hands-on, high-energy, passionate and creative problem solver with know how to get things done and ability to lead others to success
• Knowledge of, or strong interest in, the US healthcare industry and common technologies used is a plus

Salary: $72,500 - $82,500 USD

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

As a healthcare technology company whose mission is to support IPCPs and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. 

This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption. 

In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops (hr@elationhealth.com) with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.

About JWP:

JWP is transforming the Digital Video Economy as a trusted partner for over 40,000 broadcasters, publishers, and video-driven brands through our cutting-edge video software and data insights platform. JWP empowers customers with unprecedented independence and control over their digital video content. Established in 2004 as an open-source video player, JWP has evolved into the premier force driving digital video for businesses worldwide. With a rich legacy of pioneering video technology, JWP customers currently generate 8 billion video impressions/month and 5 billion minutes of videos watched/month. At JWP, everyone shares a passion for revolutionizing the digital video landscape. If you are ready to be a part of a dynamic and collaborative team then join us in shaping the future of video! 

The Solutions Engineering Team:

The JWP Solutions Engineering team collaborates with customers both pre- and post-sales to gain a comprehensive understanding of our product's value proposition and its implementation. We closely partner with customers to assist in designing solutions that leverage both our own and our partners' products.

The Opportunity: 

As a Solutions Engineer, you will: 

• Maintain a thorough understanding of JWP and Platform products.
• Serve as the primary technical point of contact for customers and guide them through the sales process.
• Effectively present and articulate the business value of our solutions and products to managers and executives of all backgrounds.
• Grasp the competitive landscape in video technology and position JWP's product value within that ecosystem.
• Conduct client-facing information gathering sessions and demonstrate JWP's products, delivering technical pre-sales presentations tailored to the needs of prospective publishers.
• Support the RFI/RFP process by providing comprehensive responses to technical requirements.
• Collaborate closely with senior management to internalize feedback and align with sales processes.
• Continuously enhance value and play an integral role in the JWP Sales Team.
• Collaborate within an account team to manage and support an existing book of business, fostering new product adoption while maintaining support for our current customer base.
• Achieve quarterly and annual objectives.

Requirements for the role:

• 2+ years of experience as a Sales Engineer, Solutions Architect, or in a related field, with a focus on Advertising/Video product expertise.
• Excellent presentation skills, including experience delivering technical details to diverse audiences.
• Experience in the Video Delivery, Live Streaming, and OTT space.
• Excellent writing skills for responding to RFI/RFPs and for business communications with customers.
• Demonstrated experience in problem identification and resolution, with a hands-on approach to solving tactical and strategic challenges.
• Experience collaborating with internal departments and stakeholders across Product, Product Marketing, and Marketing.
• Ability to adapt to the evolving landscape of sales and product.
• Solutions-focused attitude and enjoyment in client interactions.
• Demonstrated ability to multitask and pay attention to details.
• Experience with either front-end development (e.g., JQuery, JavaScript, HTML, CSS) or scripting languages (e.g., Python, JavaScript, etc.).

Bonus Points:

• Technical sales or support experience in SaaS organizations, preferably in the video streaming industry.

Perks of being at JWP, Mexico

Our goal is to take care of you and ensure you will be successful in your new role. Your success is our success! 

As a full time employee, you will qualify for:

• Professional Career Development Program and Career Development Progression
• New Employee Home Office Setup Stipend
• Monthly Connectivity Stipend
• Bi-Annual Hack Weeks for those who are interested in using their coding knowledge
• Fireside chats with individuals throughout JWP

*Benefits are subject to location and can change at the discretion of the Company. 

Check out our social channels:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

What You’ll Do

• Advocate for Lambda’s Products.
• Develop and maintain expertise in Lambda’s cloud products and services
• Demonstrate Lambda’s software and solutions to customers, partners and staff
• Create field enablement materials for technical audience, lead workshops and support product advocacy efforts 
• Provide technical feedback from customers to Lambda’s product and marketing teams
• Own the technical side of Lambda’s sales process.
• Partner with Lambda account executives to drive customer adoption and ensure successful delivery
• Evaluate and assess customers needs to deeply understand pain-points, bottlenecks and expected outcomes
• Recommend appropriate cloud services and configurations to design a cohesive solution that supports the customers applications and workflow
• Document proposal and designs in formats including but not limited to presentations, white-papers, diagrams, Bill of Materials and rack elevations
• Demonstrate expertise on Lambda’s cloud infrastructure 
• Build structured and purposeful learning into your work routine
• Develop and support internal Lambda community as a subject matter expert
• Be an expert at deploying AI/ML workloads on Lambda cloud
• Stay up to date on the latest deep learning trends, best practices and experiment with them using internal tools and resources
• Develop high quality processes and documentation
• Reinforce Lambda’s culture
• Contribute positively throughout the organization
• Maintain a high level of agility and responsiveness 
• Hyper-focused on customer satisfaction

You 

• Love learning both broadly and deeply
• Are a skilled communicator who can translate technical concepts into plain english from vague customer needs into technical requirements on the fly
• Are comfortable communicating with and crafting presentation collateral for customers, both internal and external, up to and including partnering with sales on customer interactions
• Identify as a subject matter expert in the cloud & hyperscale industry  
• Have 4+ years of experience as a product lead or as a solutions architect role supporting cloud infrastructure and services 
• Have 3+ years of experience designing, deploying and scaling cloud infrastructure
• Have 1+ year of experience working with cloud-based AI/ML services 
• Have familiarity with container orchestration platforms like Kubernetes
• Have experience working with NVIDIAs GPUs
• Are a self-starter, curious, and not afraid to ask when in doubt
• Measure yourself on results, not effort, and constantly seek to accomplish more by becoming more efficient 
• Are able to build strong relationships across your entire organization

Nice to Have

• Experience using deep learning frameworks such as TensorFlow or PyTorch
• Experience deploying generative AI/ML applications 
• Experience working with LLM architectures
• Experience designing, implementing and maintaining large-scale HPC infrastructure in cloud and hybrid environments
• Experience working with RESTful API and general service-oriented architecture

Salary Range Information 

Based on market data and other factors, the salary range for this position is $194,000-$278,000 OTE. However, a salary higher or lower than this range may be appropriate for a candidate whose qualifications differ meaningfully from those listed in the job description.