As our Data Lead, you will enable Lumos to make clear data-based decisions. You will have the opportunity to take our existing data foundation, build upon it, and shape the way we measure the business, communicate with our customers, and enable cross-functional teams to look around the corner. 

✨ Your Responsibilities

• Data Infrastructure + Enablement: Spearhead projects in conjunction with our infrastructure and product engineering teams to build our core data layers and ingest various data sources to build simpler queryable tables.
• Data Enablement: Transform the data into actionable dashboards and insights for cross-functional teams such as Customer Success and Product.
• GTM Enablement: Empower our sales/customer teams by surface customer-level data at an individual and aggregate-level to support faster adoption, implementation, growth and retention.
• Product Analytics: Collaborate with Product to develop and refine key KPIs in support of product health. Support product managers in using data to uncover the biggest bottlenecks and find answers to product adoption questions
• Operational Reporting: Align with leadership to define business-level KPIs to lead the development and maintenance of our core business dashboards to help teams drive operational rigor and manage performance. Support business partners in understanding metrics movements and trends in our business and while product, while also proactively detecting issues in metrics and triaging with cross-functional partners.
• Operational Deep Dives: Tackle complex business questions where the data and insights lie across several data sources. Proactively use data to highlight findings and make recommendations that shape Lumos’ growth.

???? What We're Looking For

• 7+ years of experience in a Data Analyst or related role within the SaaS space
• Proficiency in SQL and Python
• Data Modeling experience using tools such as DBT 
• Experience using BI Tools such as Looker, Tableau, Power BI or Metabase 
• Ability and desire to work autonomously and navigate through ambiguity as the company scales
• Experience prioritizing and taking ownership of data projects that align with company OKRs
• Proven ability to work cross-functionally and partner with leadership to successfully hit data goals

???? What We Value

We also care about whether you would be a good fit for Lumos based on the values and characteristics that define how we achieve outcomes, not just your resume. 

Thank you for considering Lumos, we hope to hear from you! ????

????Pay Range 

• $165,000 - $190,000 USD. Note that this range is a good faith estimate of likely pay for this role; upon hire, the pay may differ due to skill and/or level of experience.

SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.

As a Trading Analyst on the Investments Team, you will analyze supply and demand data, assist in developing trading tools, and provide actionable feedback both internally and externally to aid in market optimization for our partners. This position offers a unique opportunity to contribute to the growth and innovation of one of the leading ticketing companies in the industry. Reporting to the Director of Trading and working alongside our associate traders, you’ll play a critical role in maximizing revenue and profitability within SeatGeek’s global inventory of ticket assets. You will work closely with quantitative analysts, trading operations, and business development teams to develop and implement novel trading strategies while further enhancing partner relationships within the SeatgeekIQ team.

What you'll do

• Effectively manage inventory for SeatGeekIQ partners
• Assess and manage risk for current and potential SeatGeekIQ positions by leveraging our suite of trading tools
• In conjunction with the Quantitative Research team, develop and enhance models for forecasting market behavior, ticket pricing, and managing risk. Apply statistical and mathematical models to support decision-making
• Working with the Business Development team, deliver new opportunities by leveraging our current partner relationships into more robust inventory arrangements via our suite of SeatGeekIQ offerings
• Effectively communicate via email and attend virtual meetings on a regular basis with partners- delivering supply and demand insights in order to optimize partner markets via translating complex data analysis into actionable recommendations
• Conduct comprehensive research on the ticketing industry, including competitive analysis, market trends, innovation as well as partner and customer preferences. Stay up-to-date with industry developments and emerging technologies that could impact the ticketing landscape
• Collaborate with cross-functional teams to support data-driven decision-making and contribute to strategic initiatives. Work closely with data scientists and engineers to leverage cutting-edge technologies for data analysis and model development

What you have

• Passion for sports, music, and live events in general
• Bachelor's degree in a quantitative field (advanced degree is a plus)
• Must be able to work in a fast-paced environment and think clearly under pressure
• Fluency in SQL and Python preferred
• 1+ year trading, hedge fund, or financial market experience
• Effective communication skills to present findings, influence stakeholders, collaborate across teams, and drive business opportunities

Perks

• Equity stake
• Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
• A WFH stipend to support your home office setup
• Unlimited PTO
• Up to 16 weeks of paid family leave
• 401(k) matching program
• Health, vision, dental, and life insurance
• Up to $25k towards family building services
• $500 per year for wellness expenses
• Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
• $120 per month to spend on tickets to live events
• Annual subscription to Spotify, Apple Music, or Amazon music

The salary range for this role is $75,000 - $115,000. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.

SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!

To review our candidate privacy notice, click here.

#LI-Remote

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

You will: 

• Supervise day-to-day operations of the 24x7 Tier 1 support team by:
• Correctly prioritizing cases in real-time based on existing definitions
• Effectively managing crisis scenarios (ex: service interruptions, urgent production bugs, supervisor escalation requests)
• Managing break/lunch assignments to ensure adequate coverage
• Effectively leveraging team members to meet SLAs in times of high volumes to minimize missed support opportunities
• Promoting high NPS
• Being the technical and soft skills lead for Tier 1, ensuring that established processes and procedures are followed
• Mentoring a small pod of Tier 1 team members where you will monitor performance, review conversations, and conduct one-on-one coaching sessions
• Promoting effective communication between team members
• Being the Point of Contact for internal customer questions
• Answering overflow messaging conversations
• Answering phone calls to our emergency support phone line
• Working high-priority cases and reviewing escalated cases to ensure no high-priority cases were missed
• Identifying and prioritizing issues and escalations using defined processes

You should be an expert in:

• Communicating with customers regardless of their English proficiency or technical skills
• Prioritizing competing inquiries so that all customers are serviced according to established SLAs
• Communicating technical information in a way that is easy to understand
• Analytical mindset when it comes to questioning established processes and procedures
• Competent knowledge of HTML and CSS
• Troubleshooting REST/SOAP APIs
• Networking knowledge (IP addresses, firewalls, web filters)
• Using browser-based tools to troubleshoot reported issues  - cache, cookies, network tab/dev tools
• Plus: SQL, able to read and write queries
• Plus: Javascript troubleshooting

You have:

• 3+ years of experience in a technical support role - MUST
• Advantage: Experience leading or mentoring colleagues as tech lead or supervisor
• Obsession with providing an exceptional customer experience
• Ability to work in shifts in a 24x7 operation
• Displays a calm demeanor in critical situations
• Ability to work independently
• Excellent English language in written and spoken communication skills
• Application support hands-on experience (not IT / helpdesk support)
• Candidate MUST be located in Bulgaria

Benefits:

• Health: medical, dental, and vision
• Time away: 28 vacation days
• Additional: Food Vouchers, monthly phone and internet allowance.
• #LI-Remote

Why you’ll love working here: 

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

Securly stands as the definitive leader in K-12 student safety and wellness solutions, protecting over 20 million students across 20,000 schools worldwide. Our AI-driven safety solutions have established us as one of the fastest-growing EdTech companies, consistently recognized as EdTech Product of the Year and a Top Place to Work. We're revolutionizing student safety through innovative technology and data-driven insights, with our comprehensive product suite setting new industry standards for student well-being and digital safety in education.

Role Overview

As Senior GTM Data Strategist, you'll spearhead our analytics and insights initiatives while making a meaningful impact on student safety. Reporting to the Director of Revenue Operations, you'll transform complex data into strategic insights that shape our growth strategy, working directly with C-Suite and senior leadership. You'll be responsible for building our data infrastructure, developing analytics strategies, and supporting key stakeholders across Finance, Marketing, Customer Success, and Sales teams. This role combines strategic thinking with hands-on technical expertise to drive our next phase of growth.

Key Responsibilities

Data Strategy & Infrastructure

• Design and implement a scalable data infrastructure that supports long-term business growth and innovation
• Build and optimize GTM metrics dashboards focusing on lead management, customer health, conversion metrics, and revenue forecasting
• Develop automated reporting solutions and predictive analytics models to enhance decision-making
• Manage ETL processes and establish robust data pipelines across multiple data sources
• Collaborate with engineering teams on custom solutions and system integrations
• Implement data quality measures and validation processes across all analytics workflows

Leadership & Analytics

• Present data-driven insights to C-level stakeholders and board members, translating complex data into actionable business strategies
• Create and maintain executive dashboards for weekly, monthly, and quarterly reporting, including KPI tracking and trend analysis
• Lead complex, cross-functional projects with clear timelines and deliverables, ensuring alignment across departments
• Mentor team members and foster a data-driven culture throughout the organization
• Drive strategic planning through analytical insights and predictive modeling
• Develop and maintain documentation for all analytics processes and methodologies

Technical Environment & Tools

• Primary platforms: Salesforce CRM, HubSpot, Google Ads, Outreach, ZenDesk, OpenSearch
• Data infrastructure: AWS/Redshift, Twilio Segment, data warehousing solutions
• Visualization tools: Tableau, Mode Analytics, ThoughtSpot
• Expert-level proficiency in Excel/Google Sheets, including advanced formulas, pivot tables, and macro development
• Proven track record of implementing data models using SQL, Python, or R in production environments
• Demonstrated success in evaluating, selecting, and deploying BI tools across organizations

Required Skills & Qualifications

• Proven success in building and scaling GTM analytics functions in high-growth environments
• Advanced proficiency in Salesforce CRM and marketing automation platforms
• Strong knowledge of AWS/Redshift, ETL processes, and data pipeline management
• Excellence in presenting to C-level stakeholders and driving strategic decisions
• Bachelor's degree in a quantitative field or equivalent experience
• Deep understanding of GTM functions and their unique challenges
• Track record of implementing successful data governance frameworks

First Year Objectives

• 90 Days: Establish core executive reporting dashboards, implement weekly/monthly metrics reporting system, and audit existing data infrastructure
• 180 Days: Develop automated reporting solutions, establish data governance framework, and launch initial predictive analytics models
• 360 Days: Complete BI infrastructure implementation, develop comprehensive predictive analytics models, and establish growth modeling framework
• Create and implement data literacy training programs across departments

Benefits & Culture

• Remote-first environment with unlimited vacation and 8 paid holidays
• Competitive compensation including base salary and performance bonus
• Premium health, dental, and vision coverage with 100% employee premium coverage
• Company-sponsored 401(k) match
• 12 weeks fully paid parental leave
• $1,000 annual professional development stipend
• Summer Friday half-days and year-end paid leave week
• Opportunity to directly impact student safety and wellness
• Collaborative, innovation-driven environment
• Mental health and wellness resources

Securly is an Equal Opportunity Employer committed to building a diverse and inclusive team. We encourage applications from candidates of all backgrounds and experiences, believing that diverse perspectives strengthen our ability to serve our community of schools and students. Join us in our mission to create safer, more supportive educational environments through innovative technology solutions.

As Associate Data Analyst, you’ll be supporting business analytics projects by providing data-driven insights to HQ. The purpose is to analyze data gathered and to make informed decisions, improve operations, and strategize for future initiatives. The successful candidate will be responsible for advising the Enterprise Team and its stakeholders and developing strategies that drive operational improvements and support future business endeavors.

We know that you can’t have great technology services without amazing people. At MetroStar, we are obsessedwithour people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.

If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!

What you’ll do:

• Assisting with business analytics projects to deliver data-driven insights 
• Advising clients and developing strategies for operational improvements and future business initiatives 
• Using statistical methods, modeling, analytical methodologies, and data analysis to develop and deploy tools including dashboards, infographics, reports using Microsoft Power BI and Excel to inform and support decision-making. 
• Mining, processing, and analyzing internal and external data using KPIs, business results, industry sources, competitor intelligence, and customer information 
• Developing a good understanding of the business’s model, objectives, issues, and challenges by interacting and collaborating with users and stakeholders 
• Leveraging expertise in data analysis, machine learning, and statistical modeling to support various projects that contribute to national security 

What you’ll need to succeed:

• Willing and able to be onsite in Reston, VA at least 3 days/week
• Bachelor’s degree 
• Ability to obtain and maintain a Secret security clearance
• 0-2 years of relevant experience; 4-6 years of additional experience in lieu of degree 
• Proficiency in BI Analytics/Reporting Tools, Business Analytics, Business Intelligence, Data Mining, Data Visualization, Statistical Analysis, and General Data Analysis Software
• Proficiency in programming languages such as Python, R, or SQL
• Strong understanding of advanced mathematics, statistical methods, and data analysis.
• Ability to develop and deploy tools such as dashboards, infographics, reports, and models
• Experience in mining, processing, and analyzing internal and external data using KPIs, business results, industry sources, competitor intelligence, and customer information
• Experience with Microsoft Power BI and Excel for data visualization and reporting.
• Familiarity with DAX and M languages for data modeling and transformations in Power BI.

Like we said, we arebig fans of our people. That’s why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits. Plus, check out our accolades.

Don’t meet every single requirement? 

Studies have shown that women, people of color and the LGBTQ+ community are less likely to apply to jobs unless they meet every single qualification.  At MetroStar we are dedicated to building a diverse, inclusive, and authentic culture, so, if you’re excited about this role, but your previous experience doesn’t align perfectly with every qualification in the job description, we encourage you to go ahead and apply.  We pride ourselves on making great matches, and you may be the perfect match for this role or another one we have. Best of luck! – The MetroStar People & Culture Team

What we want you to know:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

MetroStar Systems is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of MetroStar Systems.

Not ready to apply now?

Sign up to join our newsletter here.

As Associate Data Engineer, you’ll support business analytics projects by providing data-driven insights to HQ. The purpose is to analyze data gathered and to make informed decisions, improve operations, and strategize for future initiatives. The successful candidate will be responsible for advising the Enterprise Team and its stakeholders and developing strategies that drive operational improvements and support future business endeavors.

We know that you can’t have great technology services without amazing people. At MetroStar, we are obsessedwithour people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.

If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!

What you’ll do:

• Designing, developing, and maintaining scalable data pipelines and building out new API integrations to support increasing data volume and complexity. 
• Collaborating with analytics and business teams to improve data models that feed business intelligence tools, enhancing data accessibility and fostering data-driven decision-making across the organization. 
• Implementing processes and systems to monitor data quality, ensuring production data is accurate and available for key stakeholders and business processes. 
• Performing data analysis to troubleshoot and resolve data-related issues. 
• Collaborate closely with a team of frontend and backend engineers, product managers, data analysts and business analysts. 
• Defining company data assets (data models), and create Spark (Using PySpark) and SQL jobs to populate data models. 
• Writing unit/integration tests, contributing to the engineering wiki, and documenting work. 

What you’ll need to succeed:

• Willing and able to be onsite in Reston, VA at least 3 days/week
• Bachelor’s degree 
• Ability to obtain and maintain a Secret security clearance
• 0-2 years of relevant experience; 4-6 years of additional experience in lieu of degree 
• Proficiency in Data Warehousing, ETL (Extract, Transform, Load) Processes, SQL and NoSQL Databases, Data Modeling, Data Integration, and Data Quality Assurance. 
• Proficiency in programming languages including Python and C# is required. Strong problem-solving, communication, and collaboration skills are also necessary. 
• Experience with Microsoft Azure Cloud Platform such as Azure Data Factory, Azure Synapse Analytics, Azure Databricks (using PySpark) and Azure SQL Database. 
• Strong problem-solving, communication, and collaboration skills. 

Like we said, we arebig fans of our people. That’s why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits. Plus, check out our accolades.

Don’t meet every single requirement? 

Studies have shown that women, people of color and the LGBTQ+ community are less likely to apply to jobs unless they meet every single qualification.  At MetroStar we are dedicated to building a diverse, inclusive, and authentic culture, so, if you’re excited about this role, but your previous experience doesn’t align perfectly with every qualification in the job description, we encourage you to go ahead and apply.  We pride ourselves on making great matches, and you may be the perfect match for this role or another one we have. Best of luck! – The MetroStar People & Culture Team

What we want you to know:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

MetroStar Systems is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of MetroStar Systems.

Not ready to apply now?

Sign up to join our newsletter here.

Seniority Level:Mid-Senior

Location: Remote - eligible US locations

About the role and about You:

The Lead Data Analyst is a key role within Zwift's Data team, responsible for leading projects and acting as the main data business partner to multiple teams. The ideal person in this role will evangelize a data driven culture and deliver solutions and insights to Watopians every day. We are looking for someone with strong curiosity and sense of ownership, who is excited to operate cross-functionally to support better data analysis and governance. If this sounds exciting to you, then please don't hesitate to apply.

 What you’ll do: 

• Partner closely with senior leadership to influence strategic decision-making. Support the definition of key success metrics, spearhead the design of rollout and measurement plans, and oversee in-depth performance analysis of new initiatives, campaigns, and critical company objectives
• Produce high quality data models, dashboards and ad hoc reports to support business performance analysis and decision-making
• Collaborate with the Data Engineering team and Software Engineers to produce new well-governed datasets, tools and products that will enable team members and internal customers to use data with confidence
• Support teams to design, launch, monitor, analyze and report on A/B, multivariate and campaign incrementality tests.
• Prioritize your workload and support team members to balance delivery of proactive and practical insights with a timely turnaround on ad hoc requests that are aligned to key company initiatives
• Collaborate with data analytics peers with a range of experience levels

What we’re looking for: 

• Master's or advanced degree in a quantitative field
• Outstanding track record with 5+ years' experience in a consumer facing, digital first business. Technology, gaming, ecommerce, or subscription businesses an advantage
• Strategic thinker with a hands-on approach, able to manage competing priorities, deliver on key initiatives, and drive measurable results within a fast-paced, high-growth environment
• Expertise in querying databases using SQL and building new gold-level datasets
• Excellent knowledge of data visualization and analysis tools, such as Tableau, Amplitude and Databricks
• Comfortable working with data and software engineers to craft, instrument and test new data models
• Must be organized, self-motivated, resourceful, curious and proactive

Bonus points:

• Experience with DBT and Analytics Engineering best practices

For All US Based Full-Time Positions:

The base salary for this position ranges between $106,500 to $135,000 annually. The base salary will be based on a number of factors including the role offered, the individual's job-related knowledge, skills, qualifications, and geographic location. In addition to base salary, Zwift is proud to offer a comprehensive and competitive benefits package for all eligible employees which also includes performance bonuses, equity, and a full range of medical, financial, and other perks and benefits.

AsDatabase Administrator, you’ll be supporting a high-visibility, mission critical customer!  We want you to come join our team and be a game changer with MetroStar.

We know that you can’t have great technology services without amazing people. At MetroStar, we are obsessedwithour people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.

If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!

What you’ll do:

• Provide daily interface with and communications support for a VIP Federal customer
• Work with a highly qualified technical team
• Develop new applications and maintain legacy apps

What you’ll need to succeed:

• You have an active TS/SCI eligible clearance and Security + certification
• You have a BA/BS in Computer Science, Information Systems, Engineering, Business, or Mathematics.
• You have at least six to eight (6-8) years in database administration and management
• Use SQL tools to monitor daily database activity and health
• Experience creating complex SQL Queries, Stored Procedures, Views, Cursors and User Defined Functions to implement business logic
• Experience providing primary support to various business critical SQL Server applications
• Knowledge of migrating, backing up, and restoring databases in place or to new environments.
• Familiarity with other relational database systems such as MySQL, etc.
• Experience overseeing the installation, configuration, and maintenance of databases in Kubernetes and Linux environment.
• Experience with containerization technologies (Kubernetes, Docker) and cloud services (Azure, AWS)
• CI & CD development experience with technologies like Gitlab, Bash or Jenkins
• Proficiency in SQL and experience with PL or similar procedural language
• Experience with Linux/Unix and scripting languages such as Bash, Python, Json.
• Able to support and troubleshoot RDBMS platforms on Linux, Kubernetes and Windows environment.

Like we said, we arebig fans of our people. That’s why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits. Plus, check out our accolades.

Don’t meet every single requirement? 

Studies have shown that women, people of color and the LGBTQ+ community are less likely to apply to jobs unless they meet every single qualification.  At MetroStar we are dedicated to building a diverse, inclusive, and authentic culture, so, if you’re excited about this role, but your previous experience doesn’t align perfectly with every qualification in the job description, we encourage you to go ahead and apply.  We pride ourselves on making great matches, and you may be the perfect match for this role or another one we have. Best of luck! – The MetroStar People & Culture Team

What we want you to know:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

MetroStar Systems is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of MetroStar Systems.

Not ready to apply now?

Sign up to join our newsletter here.

Counterpart: Value-based care, at the point of care.

At Counterpart Health, we are transforming healthcare and improving patient care with our innovative primary care tool, Counterpart Assistant. By supporting Primary Care Physicians (PCPs), we are able to deliver improved outcomes to our patients at a lower cost through early diagnosis and longitudinal care management of chronic conditions. 

We are hiring our first Product Operations Manager on the Counterpart Assistant team to help improve the operating model of our pods and product organization. As a company, we employ an empowered pod model for our technology team - putting pods in the center of solving for business and user outcomes. With that model, we’ve been able to scale with fewer processes and systems explicitly managed, but those soft systems are in need of support. The Product Operations Manager will work closely with our VP of Product and our Counterpart Technology leadership team to help reinforce those soft systems to enable more efficient pod and company velocity.

Product operations can have a wide range of framings, at Counterpart the role description with which we most resonate is that of Melissa Perri or Marty Cagan, the The Force Multiplier Model for Product Operations.

The ideal candidate will be data and process oriented, who thrives on figuring out how to more effectively empower rapid iteration and learning and consistently like automating themselves out of a job.

As a Product Operations Manager, you will:

• Work alongside product managers, designers, engineers, data scientists, researchers, clinical and all of our interdisciplinary pod teams to figure out where we have inefficient cross-team systems.
• Focus on identifying and solving the highest impact process enhancements for our pods, stakeholders and our leadership team.
• Be a collaborator with pods in developing KPIs that ladder up to our OKRs for the year and specifically measure the work being shipped in a meaningful way for our users and business.
• Support and integrate with our user research, customer success, product support, sales, and clinical teams to make sure teams have access to and are engaging with customers regularly and accessing those insights actively.
• Partner closely with our VP of Product to coalesce roadmaps, status updates, run projects, and deliver improved pod operations. 
• Be accountable to developing and supporting process improvement changes for our technology team’s SDLC and portfolio management to improve overall learning velocity by the pods.

Success in this role looks like:

• Over the first 90 days you’ll spend time building relationships with the different pods, technology leadership, stakeholders, and customers to understand the current pain points in our operating model. The three focuses will be on our data and insights, voice of the customer, operating model and tooling. A known area of improvement that will be a first project is a better way for us as an organization to manage the end to end delivery and roadmap from engineering progress through product bets to high level executive roadmap(s). At each level, we have known areas of opportunity and inefficiency.
• Within the first 6 months, success is measured as evolving the team and processes from an improved operating model. Projects should be identified in partnership with leadership, tackled and implemented, and rolled off to the next area of opportunity. As an organization we should be able to measure the efficiency of our learnings and progress and see improvement from the efficiencies of the product operations role.
• Over time, this individual's performance will be measured as the effectiveness of our pods’ ability to iterate and learn quickly. As a product driven company, our success is predicated on our pods ability to deliver impact to our users and our business. The faster we can iterate and learn, the bigger our impact can be. This individual’s success is tied to removing the sludge from our processes and being a force multiplier for our pods.

You should get in touch if:

• You have minimum of 5+ years experience.
• You have at least 3+ years experience working with empowered product organizations.
• You are comfortable and proficient with SQL and data analytics and can define effective KPIs.
• You are experienced with product organization tooling and the latest best practice (Jira, Linear, ProductBoard, Aha!, Pendo, etc).
• You thrive in automating yourself out of a job and moving onto the next problem.

#LI-Remote

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.We are an E-Verify company.

Benefits Overview:

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Clover:We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.

From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

The Clover Care Services organization delivers proactive support and care to our members through our Clover Home Care teams, and quality improvement services to our aligned insurance plan providers through our practice engagement team. We have built one of the most proactive, data-driven health care services platforms in New Jersey and are excited about the future of technology and how it impacts our ability to bring transformative results to both patients and providers.

As a Clinical Data Analyst in the Clover Care Services (CCS) organization, you will help drive better patient outcomes, improve care coordination, and optimize resource utilization by providing actionable insights to health care providers, practice administrators and CCS leadership. In this role you will be called upon to develop dashboards that measure external provider performance, generate population health management insights as well as respond to data requests that provide an operational perspective relative to business unit OKRs. 

The right person must be a data-driven, highly analytical problem-solver with exceptional organizational skills, and passionate about our mission.

As a Clinical Data Analyst, you will:

• Gather requirements from stakeholders and translate to specific and actionable work tasks.
• Develop complex SQL queries to support data-driven insights that inform business and clinical decisions.
• Analyze healthcare data (claims, lab, pharmacy and EMR data) to draw conclusions and provide consultation to stakeholders for use in administering specific programs and operational processes.
• Develop reports, dashboards, and visualizations that provide insights into various patient populations and health care utilization patterns.
• Partner closely with clinical and operational teams to ensure data-driven decision-making and assist in the assessment of treatment concordant care.
• Analyze CCS operations relative to goals and summarize the completion of routine tasks by various business unit resources.
• Ensure data accuracy, quality, and integrity when working across multiple data sets.
• Prepare and present findings and recommendations to leadership, internal clinical teams, and external stakeholders in support of Clover Care Services business initiatives.

Success in this role looks like:

• In your first 90 days, you will:
  • Learn the intricacies of the various data sets available to measure Clover Care Services business initiatives.
  • Successfully build and deliver on a few high-priority data reporting requests.
  • Create a ticketing infrastructure for the intake of data report requests.
• After 6 months you will:
  • Partner with stakeholders to analyze, design, and implement approaches to measure external and internal provider performance.
  • Provide consistent, high-quality reporting to the CCS business unit.
• Future success in this role includes:
  • Strategic Impact: Play a pivotal role in generating insights that demonstrate the value delivered by the CCS business unit.
  • Organizational Development: Foster a culture of continuous improvement, innovation, and excellence within the organization.

You should get in touch if:

• A BA/BS in Mathematics, Statistics, Economics, Healthcare or other related discipline (required).
• 5+ years of relevant, professional work experience (required).
• Proficiency in SQL and are able to query, summarize, and manipulate data (required).
• Experience working with healthcare data including but not limited to claims, lab results and pharmacy data.
• Knowledge of healthcare coding systems (ICD-10, CPT, DRG) and familiarity with healthcare quality measures (e.g., HEDIS, CMS, NCQA).
• Advanced MS Office skills (Excel, Word, PowerPoint, Outlook), with a strong emphasis on Excel (required).
• Experience preparing and presenting data and dashboards using data visualization tools (Tableau, PowerBI).

#LI-Remote

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.We are an E-Verify company.

Benefits Overview: 

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Clover:We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.

From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.