Squarespace Domains helps our customers establish a credible and professional online presence with a memorable web address. Whether a domain is connected to our services, parked, or pointed elsewhere, we aim to deliver the most advanced, easy-to-use domain registrar experience on the web.

As a Senior Registrar Operations Manager, you will be a key leader ensuring operational excellence, regulatory compliance, and security across our domain registrar business. With deep expertise in the domain industry and an understanding of complex customer issues, ICANN policies, UDRP, and domain abuse management, you will collaborate with internal teams and external partners to streamline processes and mitigate operational risks.

This is an individual contributor role reporting directly to the Domain Registrar Operations leader. You'll have the option of working remotely (U.S.) or on-site (hybrid) at our NYC headquarters.

You'll Get To...

• Lead efforts to help review and resolve complex customer inquiries related to domain registration, transfers, and disputes that come to Registrar Operations.
• Act as the expert on UDRP (Uniform Domain-Name Dispute Resolution Policy) cases, TLD registry compliance cases, working with internal and external legal teams to resolve disputes efficiently.
• Act as a subject matter expert for the domain cases and advisor to the internal teams.
• Monitor and address compliance efforts in collaboration with internal legal teams and external compliance partners.
• Partner on domain abuse monitoring and mitigation efforts, collaborating closely with the internal teams to ensure the swift resolution of abuse complaints.
• Develop security protocols and collaborate with the security team to address abuse-related issues and protect domain assets.
• Streamline and improve the operational aspects of the domain registrar business, ensuring smooth communication between TLD registries, internal teams, and external partners.
• Manage and oversee the end-to-end lifecycle of domain operations, including finance-related workstreams, contractual changes, and TLD registry key account access.
• Collaborate closely with product managers and engineering teams to ensure tasks related to domain operations are completed promptly and efficiently.
• Understands TLD registry pricing, registry rebates, funding, invoices, and negotiates contracts with TLD registries.
• Act as the key liaison between registries, internal product, finance, engineering, and legal teams.

Who We're Looking For

• 6+ years of experience in domain industry, customer support, and compliance.
• Expertise in domain abuse monitoring and mitigation, with a focus on security and trust.
• Expertise in ICANN regulations, UDRP, GDPR, DNS and abuse complaint management.
• Proven track record in implementing and managing compliance frameworks and operational processes in the domain industry.
• Strong operational management skills with experience overseeing contracts and compliance workstreams with TLD registries.
• Strong communication and leadership skills, with experience working successfully with cross-functional teams.

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums 
• Health Savings Account with Squarespace funding
• Fertility and adoption benefits
• Supplemental Insurance plans
• Headspace mindfulness app subscription
• Retirement benefits with employer match
• Flexible paid time off
• 12 to 20 weeks of paid family leave
• $100 per month remote Stipend
• Access to supplemental insurance plans for additional coverage
• Education reimbursement
• Employee donation match to community organizations
• 6 Global Employee Resource Groups (ERGs)

Cash Compensation Range: $97,000 - $170,200 USD

The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), all Squarespace employees are eligible to receive equity in the company as part of their total compensation.

About Squarespace

Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,500 is headquartered in bustling New York City, with offices in Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

#LI-Hybrid #LI-JP3

Navigating the complex landscape of the pharmacy industry, the  Director, Commercial FP&A at Alto takes on the pivotal responsibility of steering financial strategy amidst dynamic market forces. Challenges abound, from managing operational costs in the face of rising healthcare expenses to deciphering vast datasets for actionable insights. Strategic planning requires a keen eye for market trends and the ability to adapt to regulatory shifts while balancing the imperative for innovation against cost considerations.

In this role, you'll spearhead growth initiatives, leveraging financial analysis to guide expansion strategies and enhance market competitiveness. Collaborating across departments, you'll foster synergies that drive operational efficiency and enable swift adaptation to industry changes. Embracing innovation, you'll champion initiatives that position Alto as a leader in the Pharmacy industry, propelling us towards our mission of improving health outcomes for all.

Accelerate Your Career as You

• Financial Strategy Development: Lead the development and implementation of financial strategies aligned with the company's overall objectives and growth plans.
• Leadership Interaction: Interact closely with executive and senior leadership teams, providing strategic financial guidance and contributing to high-level decision-making processes.
• Budgeting and Forecasting: Oversee the annual budgeting process and collaborate with key stakeholders to develop accurate forecasts and financial models.
• Financial Analysis: Conduct in-depth financial analysis to evaluate business performance, identify trends, and recommend areas for improvement or optimization.
• Performance Reporting: Prepare and present comprehensive financial reports and analysis to senior management, providing insights into key performance metrics and variances.
• Business Partnership: Collaborate closely with cross-functional teams, including Operations, Sales, Marketing, and Supply Chain, to provide financial guidance and support decision-making.
• Risk Management: Identify financial risks and opportunities, develop mitigation strategies, and provide recommendations to senior leadership.
• Process Improvement: Drive continuous improvement initiatives within the FP&A function to enhance efficiency, accuracy, and effectiveness of financial planning and analysis processes.
• Team Leadership: Manage and mentor a team of FP&A professionals, fostering a culture of collaboration, accountability, and excellence.

A Bit About You

Minimum Qualifications:

• Bachelor's degree in Finance, Accounting, Economics, or related field; 
• 9+ years of progressive experience in financial planning and analysis, preferably in the healthcare or pharmaceutical industry.
• Strong proficiency in financial modeling, budgeting, forecasting, and variance analysis.
• Demonstrated leadership experience with a track record of effectively leading and developing high-performing teams.
• Thrives in a fast-paced, high-growth environment.
• Excellent analytical skills with the ability to translate complex financial data into actionable insights.
• Strategic thinker with a proven ability to influence decision-making at the executive level.
• Exceptional communication and presentation skills, with the ability to convey financial concepts to non-financial stakeholders.
• Advanced proficiency in financial systems and software, such as SAP, Oracle, Coupa, and or Sage Intacct

Preferred Qualifications: 

• MBA or CPA preferred
• An understanding of SQL is a plus.
• An understanding of Looker is a plus.
• Advanced degree (MBA, MS) in Finance, Accounting, Economics, or related field.
• Prior experience in the pharmaceutical or healthcare industry, with a deep understanding of industry-specific financial dynamics.
• Proven track record of leading successful cross-functional teams and driving transformative initiatives.
• Experience with advanced financial modeling techniques and proficiency in financial software such as SAP, Oracle, 

Additional Physical Job Requirements

• Read English, comprehend, and follow simple oral and written instructions.  The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.  Assessing the accuracy, neatness and thoroughness of the work assigned.
• Communicating with others to exchange information.  Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
• Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
• Frequent repeating motions required to operate a computer that may include the wrists, hands and/or fingers.
• Sedentary work: Sitting most of the time, exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Walking and standing are required only occasionally.

Salary and Benefits

Salary Range: $156,000 - 195,000

Commission Eligible: No

Equity Eligible: Yes 

Travel: Yes. Up to 15% of the time.

Location Requirement:Employment at Alto is limited to individuals residing in the following states: Washington, California, Nevada, Colorado, Texas, and New York.

Employment Requirement:Applicants must be authorized to work for any employer in the U.S.  At this time, Alto is unable to sponsor or take over sponsorship of an employment Visa.

Benefits: Full-time: Medical, Dental, Vision, 401(k), Group Life, AD&D, Employer paid STD/LTD, generous PTO and parental leave.  

Application deadline: October 15, 2024

#LI-Remote

Your impact

As a Relationship Manager you are responsible for ensuring your education partners are healthy, happy, successful, and retained. 

You will create repeatable and reusable tactics for driving engagement across our university partners' teams, which could include everything from webinars, email nurture, product hooks, etc. You will channel the voice of the customer both quantitatively and qualitatively to rally the necessary people and highlight success.

You will report to the Manager of Education Success, working closely with customer support, sales, and marketing to deliver a world-class customer experience and drive our business through renewals and expansions

Your role

Product Knowledge

• Answering questions regarding the Handshake product daily

• Identifying, diagnosing, and helping customers resolve data health issues

• Expanding and deepening product adoption and usage amongst your career center partners

• Gathering, documenting, and sharing best practices on how university partners can better leverage the platform to drive student engagement

• Deeply learning and understanding the career services space (operations, structure, and metrics) 

• Consulting with university partners on their workflows to help them adapt their processes to the Handshake product and achieve student success

• Responding to detailed inquiries that require leveraging technical product knowledge combined with your strategic understanding of Handshake and our goals

Relationship Management

• Owning the core and executive relationships and ultimate success for a defined segment of university partners

• Effectively navigating a complex and nuanced set of relationships to build and maintain trust at scale

• Implementing the program of recurring and on-demand touchpoints with partners

• Transforming, deepening and leveraging relationships at varied levels with partners which may include developing collaborative programs, specialized meetups and tailored presentations upon request

• Maintaining acute awareness of staff make-up at partner schools and ability to assist with the transition of new team members

• 60-70% travel required:Conduct on-site visits with all partners and engage in strategic small group gatherings

Partner Success, Health, and Retention

• Ensuring successful implementation for all new partners and partner offices in your book of business. 

• Ensuring high and swift renewal rates. This may include the management of detailed contracts and security requests that are nuanced to each partner

• Tracking detailed subjective health assessments to pair with data-driven account health score.

• Collaborating with Handshake’s Product and Engineering Teams to ensure that customer needs are met in an efficient and timely manner. 

• Understanding trends with your accounts via data reporting and dashboards and taking appropriate actions to keep account health high

• Using Industry landscape, current HigherEd trends, historical relationship health and product to articulate/advice /suggest clear actions

Operations and Marketing

• • Helping scale, develop, document and peer-train on internal processes to support users & peers

  • Assisting with content creation for marketing collateral to university partners

  • Developing the relevant topic, format and audience attendance for targeted programming (meetups) for key Education partners

  • Leading tailored presentations for select stakeholders on all 3 sides of the business (students, career services and employers). 

Your experience

Overview: This role involves working with a strategic set of schools: building deep relationships and providing thought partnership and consultation in their utilization of Handshake. Additional desired qualifications include: Prior experience with the Handshake Product, commitment to travel 3-4 times per month to conduct onsites with partners and comfort with discomfort and an ability to devise creative solutions. 

• Deep understanding of the higher education landscape and in depth product knowledge

• Proven experience with SaaS and/or ability to quickly learn tech stack

• Experience building relationships with customers and navigating complex or difficult conversations

• Experience handling multiple simultaneous priorities

• Excellent communication skills and strong executive presence

• Ability to prioritize workload while maintaining high attention to detail

• Ability to internalize changing messaging and rapidly incorporate into customer convos

• Highly curious with “discovery” mindset 

• High degree of technical aptitude

• Ability to think critically and empathetically about the customer’s needs

• Add value to a team environment by demonstrating enthusiasm and a collaborative spirit 

• Adaptable to evolving business needs and willingness to contribute to process improvement 

• Analytical, methodical approach to identifying challenges and measuring impact

Bonus areas of expertise

• 4+ years of Career Services leadership experience

• 2+ years of in-depth experience with the Handshake platform

Compensation range

• $103,000 - $133,000

About the Company

Gemini is a global crypto and Web3 platform founded by Tyler Winklevoss and Cameron Winklevoss in 2014. Gemini offers a wide range of crypto products and services for individuals and institutions in over 70 countries.

Crypto is about giving you greater choice, independence, and opportunity. We are here to help you on your journey. We build crypto products that are simple, elegant, and secure. Whether you are an individual or an institution, we help you buy, sell, and store your bitcoin and cryptocurrency. 

At Gemini, our mission is to unlock the next era of financial, creative, and personal freedom.

In the United States, we have a flexible hybrid work policy for employees who live within 30 miles of our office headquartered in New York City and our office in Seattle. Employees within the New York and Seattle metropolitan areas are expected to work from the designated office twice a week, unless there is a job-specific requirement to be in the office every workday. Employees outside of these areas are considered part of our remote-first workforce. We believe our hybrid approach for those near our NYC and Seattle offices increases productivity through more in-person collaboration where possible.

The Department: Credit Card

The Role: Software Engineer (Mobile)

As an engineer on our mobile team, you’ll architect and solve complex problems that will directly influence the direction of the credit card space. There's a wide range of challenges to tackle – from ensuring the secure handling of millions of dollars worth of customer transactions, to developing innovative new credit card features, to optimizing our API response times to enhance the customer experience. We have a strong culture of code reviews, and a focus on security, with the end goal of writing and shipping high-quality code by getting things right the first time. As we scale and grow our business, we are committed to building the best credit card products in the industry. If you get excited about solving technical challenges that directly impact our customers, and the rest of the Gemini team, we’d love to hear from you.

Responsibilities:

• Collaborate with product managers, designers, and other engineers to design and deliver high-quality products on iOS and Android.
• Build efficient and reusable UI components and architect reliable, performant, and maintainable solutions.
• Lead teams that continuously build, ship, learn, and iterate.
• Drive technical innovation, processes, and best practices required to deliver best-in-class mobile applications.
• Mentor and develop a high-performing team of engineers.
• Independently scope and implement solutions for their project/team.
• Be an expert in our processes, also helping to define them. Keeps tests up to date and conducts QA before releasing products with cross functional teams.
• Write meaningful code reviews.
• Handle open-ended problems and ambiguity well.
• Make well-reasoned design decisions, identifying potential issues, trade offs, risks, and the appropriate level of abstraction.
• Proficient in all relevant technical skills, and able to move quickly because of deep understanding of large portions of the codebase.
• Lead and coach within their team where possible, trusted with team decisions.
• Start to broaden impact. Consider effects of their work on other teams, as well as identifying and helping to resolve problems facing the team.
• Contribute to the foundational good of their domain and engineering overall, defining patterns and examples, plus paying down tech debt.
• Maintain awareness of industry trends and tools.
• Debug expertly within their primary focus area.

Minimum Qualifications:

• You have at least 2-3 years of experience building mobile applications.
• You have at least 2 years experience using React Native to build cross-platform mobile applications.
• You have at least 1-2 years of experience with E2E and unit testing.
• You are comfortable working with JavaScript/Typescript, but also not afraid to jump into Swift or Kotlin as needed.
• You have knowledge of mobile best practices and stay informed about innovations in the mobile industry.
• You have a strong understanding of UX/UI concepts and a demonstrated record of design and product sensibility.

Preferred Qualifications:

• Expertise in unit and integration testing.
• Experience working with performance analysis tooling.
• Experience working with Fastlane and/or build automation tooling.
• Experience influencing product decisions with data.
• Experience working autonomously with distributed teams.
• Embraces big challenges as opportunities for growth.
• Able to change direction quickly based on shifting company needs.

• Competitive starting salary
• A discretionary annual bonus
• Long-term incentive in the form of a new hire equity grant
• Comprehensive health plans
• 401K with company matching
• Paid Parental Leave
• Flexible time off

Salary Range: The base salary range for this role is between $120,000 - $150,000 in the State of New York, the State of California and the State of Washington. This range is not inclusive of our discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.

At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.

#LI-AH1

About the Company

Gemini is a global crypto and Web3 platform founded by Tyler Winklevoss and Cameron Winklevoss in 2014. Gemini offers a wide range of crypto products and services for individuals and institutions in over 70 countries.

Crypto is about giving you greater choice, independence, and opportunity. We are here to help you on your journey. We build crypto products that are simple, elegant, and secure. Whether you are an individual or an institution, we help you buy, sell, and store your bitcoin and cryptocurrency. 

At Gemini, our mission is to unlock the next era of financial, creative, and personal freedom.

In the United States, we have a flexible hybrid work policy for employees who live within 30 miles of our office headquartered in New York City and our office in Seattle. Employees within the New York and Seattle metropolitan areas are expected to work from the designated office twice a week, unless there is a job-specific requirement to be in the office every workday. Employees outside of these areas are considered part of our remote-first workforce. We believe our hybrid approach for those near our NYC and Seattle offices increases productivity through more in-person collaboration where possible.

The Department: Credit Card

The Role: Senior Software Engineer (Mobile)

As an engineer on our mobile team, you’ll architect and solve complex problems that will directly influence the direction of the credit card space. There's a wide range of challenges to tackle – from ensuring the secure handling of millions of dollars worth of customer transactions, to developing innovative new credit card features, to optimizing our API response times to enhance the customer experience. We have a strong culture of code reviews, and a focus on security, with the end goal of writing and shipping high-quality code by getting things right the first time. As we scale and grow our business, we are committed to building the best credit card products in the industry. If you get excited about solving technical challenges that directly impact our customers, and the rest of the Gemini team, we’d love to hear from you.

Responsibilities:

• Collaborate with product managers, designers, and other engineers to understand pain points and translate them into technical solutions.
• Build efficient and reusable client tools and architect reliable, performant, and maintainable solutions for our client platforms.
• Drive technical innovation, processes, and best practices required to deliver best-in-class mobile applications.
• Mentor and develop a high-performing team of mobile engineers.
• Contribute to the foundational good of their domain and engineering overall, defining patterns and examples, plus paying down tech debt.
• Make well-reasoned design decisions, identifying potential issues, trade-offs, risks, and the appropriate level of abstraction.
• Proficient in all relevant technical skills, and able to move quickly because of deep understanding of large portions of the codebase.
• Lead and coach within their team where possible, trusted with team decisions.
• Stay up-to-date with the latest industry trends, mobile technologies, and best practices, and actively contribute to the engineering organization.

Minimum Qualifications:

• You have at least 4 years of experience building mobile applications, and at least 6 years of total software engineering experience.
• You have at least 2 years experience using React Native to build cross-platform mobile applications.
• You have at least 2-3 years of experience writing E2E and unit tests.
• You are comfortable working with JavaScript/Typescript, but also not afraid to jump into Swift or Kotlin as needed.
• You have knowledge of mobile best practices and stay informed about innovations in the mobile industry.
• You have a strong understanding of UX/UI concepts and a demonstrated record of design and product sensibility.

Preferred Qualifications:

• Expertise in unit and integration testing.
• Experience working with performance analysis tooling.
• Experience working with Fastlane and/or build automation tooling.
• Experience influencing product decisions with data.
• Experience working autonomously with distributed teams.
• Embraces big challenges as opportunities for growth.
• Able to change direction quickly based on shifting company needs.

It Pays to Work Here

• Competitive starting salary
• A discretionary annual bonus
• Long-term incentive in the form of a new hire equity grant
• Comprehensive health plans
• 401K with company matching
• Paid Parental Leave
• Flexible time off

Salary Range: The base salary range for this role is between $152,000 - $190,000 in the State of New York, the State of California and the State of Washington. This range is not inclusive of our discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.

At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.

#LI-AH1

Today, CLEAR is well-known as a leader in digital and biometric identification, reducing friction for our members wherever an ID check is needed. We’re looking for an experienced Senior Software Engineer to help us build the next generation of products which will go beyond just ID and enable our members to leverage the power of a networked digital identity. As a Staff Software Engineer at CLEAR, you will participate in the design, implementation, testing, and deployment of applications to build and enhance our platform- one that interconnects dozens of attributes and qualifications while keeping member privacy and security at the core.  

This role is in the Members org at CLEAR, which focuses on building amazing consumer experiences in the CLEAR Mobile app in close collaboration with the various engineering and product teams at the company.

A brief highlight of our tech stack:

• Swift / SwiftUI using TCA
• Java / Javascript / React / Typescript / Python / Postgres
• AWS cloud 

What you'll do:

• Advance our capabilities across a wide array of industries and domains and gain hands-on experience with privacy, security, data modeling and architecture 
• Develop and deliver code across the mobile stack, driving engineering excellence by adhering to best practices in testing, documentation and observability
• Partner with product and other stakeholders to uncover requirements, to innovate, and to solve complex problems
• Have a strong sense of ownership, contributing to architectural decision-making and striving for continuous improvement in technology and processes at CLEAR

What you have:

• 5+ years of software development experience (Swift)
• Working with mobile application development, and have expertise in:
• Working in, and familiar with, agile development environments
• Articulating technical concepts to a mixed audience of technical and non-technical stakeholders
• Collaborating with and mentoring less experienced members of the team
• Establishing and championing best engineering practices for iOS development in the team and beyond
• Comfort with ambiguity 
• Curiosity about technology, belief in constant learning, and ability to be autonomous to figure out what's important

How You'll be Rewarded:

At CLEAR we help YOU move forward - because when you’re at your best, we’re at our best. You’ll work with talented team members who are motivated by our mission of making experiences safer and easier.Our hybrid work environment provides flexibility. In our offices, you’ll enjoy benefits like meals and snacks.We invest in your well-being and learning & development with our stipend and reimbursement programs. 

We offer holistic total rewards, including comprehensive healthcare plans, family building benefits (fertility and adoption/surrogacy support), flexible time off, free OneMedical memberships for you and your dependents, and a 401(k) retirement plan with employer match.The base salary range for this role is $175,500 - $215,000, depending on levels of skills and experience.

The base salary range represents the low and high end of CLEAR’s salary range for this position. Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance. The range listed is just one component of CLEAR’s total compensation package for employees and other rewards may include annual bonuses, commission, Restricted Stock Units.

About CLEAR

Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 25+ million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.

#LI-Hybrid #LI-Onsite

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

We are seeking a dynamic and results-driven Customer Success Team Lead to join our team. In this pivotal role, you will guide a team, ensuring both customers and team members fully leverage LivePerson’s technology and strategy to achieve impactful business outcomes. As a Customer Success Manager - Team Leader, you will collaborate closely with the regional CSM leader to drive operational excellence across the CSM team.

This hybrid "player/coach" role, with a 60/40 focus, involves directly engaging with enterprise customers and CSM teams to develop strategies that enhance the adoption and usage of our solutions. You will utilize existing resources and tools to drive success while continuously seeking innovative approaches. You will foster a culture of inclusiveness, transparency, and collaboration.

Success in this role means building strong, lasting relationships with both customers and your team, ultimately achieving trusted advisor status. You will also work closely with cross-functional teams and leaders to drive renewals and expansion opportunities, ensuring exceptional Net Revenue Retention (NRR) and maintaining a forward-looking perspective with the ability to anticipate business needs five quarters ahead.

You will: 

Team Leadership & Management:

• Drive and Implement Strategies: Develop and execute customer success strategies to ensure high adoption rates and customer satisfaction.
• Manage Escalations: Serve as a key point of contact for escalations, ensuring swift resolution and maintaining strong, trust-based customer relationships.
• Collaborate Cross-Functionally: Partner with sales, professional services, product, and support teams to align on customer goals and deliver business outcomes.
• Lead and Inspire Your Team: Mentor, guide, and motivate your team to meet and exceed performance targets while fostering a culture of continuous improvement.
• Cultivate Expertise: Demonstrate deep knowledge of the platform to support and guide both customers and team members effectively.

Client Management & Success:

• Maintain a portfolio of key accounts, serving as the primary point of contact for strategic clients.
• Develop and execute account strategies to drive customer satisfaction, retention, and growth.
• Understand client needs and objectives, and leverage LivePerson’s solutions to deliver tailored solutions that address their challenges.
• Monitor and analyze client performance metrics, identifying areas for improvement and proactively addressing potential issues.
• Partner with Sales, Product, and Support teams to ensure a seamless client experience and drive product adoption.
• Provide client feedback and insights to internal teams to influence product development and improve service delivery.
• Collaborate on customer success initiatives and best practices, sharing knowledge and strategies across the organization.

Reporting & Analysis:

• Track and report on key performance indicators (KPIs) for both individual team members and client accounts.
• Prepare and present regular reports on team performance, client health, and progress towards objectives.
• Use data-driven insights to inform strategies and drive continuous improvement in customer success practices.

You have:

• Bachelor’s degree in Business, Marketing, or a related field; advanced degree or certifications in Customer Success or related areas is a plus.
• 5+ years of experience in customer success, account management, or related roles, with a proven track record of managing teams and a portfolio of clients.
• Strong leadership skills with the ability to motivate and guide a team while managing client relationships.
• Excellent communication, problem-solving, and interpersonal skills.
• Demonstrated ability to analyze data and make informed decisions to drive client and team success.
• Proficiency with CRM systems and customer success tools; experience with LivePerson’s platform is a plus.

Benefits: 

The salary range for this role will be between $100,000 to $120,000. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. During the phone screening, your recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:

• Health: medical, dental, and vision insurance and wellbeing resources and programs
• Time away: Public holidays and discretionary PTO package for flexible days off with manager approval
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services
• Development: tuition reimbursement and access to internal professional development resources.
• Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts
• #LI-Remote

Why you’ll love working here: 

LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

Tock is looking for a Senior Software Engineer to help us continue to build the next generation restaurant booking system, already trusted by thousands of businesses from world-class restaurants such as Alinea, Next and The French Laundry to local neighborhood mainstays.

We're looking for an iOS engineer with a track record of building mobile applications that solve real problems for users in ways that only a mobile app can. You will work on a small, independent iOS team in collaboration with teams representing our web-based app to allow our iOS apps to maintain feature parity with the web as well as building innovative mobile-only apps. We are a small team so there's a great opportunity for you to make a difference.

This is a full time role and can work fully remote in an approved location or out of our office in Chicago.

You'll Get To...

• Develop modern, native apps using SwiftUI and The Composable Architecture, with REST and GraphQL for server communication.
• Collaborate with designers, product leadership, and other teams to craft new features for our business customers and their guests.
• Contribute to a vibrant and forward-looking engineering team, shaping technical direction and culture across the entire organization.

Who We're Looking For

• 5+ years of experience building modular, testable iOS applications
• A demonstrated ability to get things done on a small team while maintaining high standards of quality
• An orientation towards learning and growing as part of a team
• Excellent communication skills, both in keeping larger teams aware of their work on an ongoing basis and in resolving conflicts efficiently
• Demonstrated ability to experiment and use data to guide decision-making
• Expertise in Swift, SwiftUI and The Composable Architecture (or other reducer-based architectures) is a strong plus

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums
• Flexible paid time off
• 401k with employer match
• Paid parental leave
• Fertility and adoption benefits
• Education reimbursement
• Pretax commuter benefits
• Employee Assistance Program
• Charitable donation match
• 6 Global Employee Resource Groups (ERGs)

Cash Compensation Range: $140,500 - $226,550 USD

The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), all Tock employees are eligible to receive equity in the company as part of their total compensation.

Tock's Growth

• Fast Company's "Most Innovative Companies" in 2021
• Built In's "Best Places to Work" in 2020, 2021, 2022, 2023, and 2024
• Chicago Tribune's "Game Changer" Award for industry innovation
• Reached a global customer base of 30 countries operating in 200+ cities
• Processed over $1 billion in prepaid reservations
• Featured in: The New York Times, Bloomberg, GQ, Vice, Wired, Food & Wine, Eater, and more

About Tock and Squarespace

Tock empowers restaurants, bars, and wineries with the tools needed to build successful businesses and deliver exceptional experiences. With a robust reservation and table management platform, thousands of businesses all around the world use Tock to generate revenue, increase covers, and keep guests coming back. In 2021, Chicago-based Tock became a part of Squarespace (NYSE: SQSP), a design-driven platform helping entrepreneurs build brands and businesses online. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers.

Our Commitment

At Tock, we embrace and celebrate the diversity of both our customers and employees. We are committed to equal employment opportunities regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

#LI-Remote

Your impact

As a Relationship Manager on our Education Success Team you are responsible for ensuring your education partners are healthy, happy, successful, and retained. 

You will create repeatable and reusable tactics for driving engagement across our education partners' teams, which could include everything from webinars, email nurture, product hooks, etc. You will channel the voice of the customer both quantitatively and qualitatively to rally the necessary people and highlight success.

You will report to a Manager of Education Success, working closely with customer support, sales, product and marketing to deliver a world-class customer experience and drive our business through renewals and expansions.

Your role

Product Knowledge

• Answering questions regarding the Handshake product daily

• Identifying, diagnosing, and helping customers resolve data health issues

• Expanding and deepening product adoption and usage amongst your career center partners

• Gathering, documenting, and sharing best practices on how education partners can better leverage the platform to drive student engagement

• Deeply learning and understanding the higher education and career services space (operations, structure, and metrics) 

• Consulting with education partners on their workflows to help them adapt their processes to the Handshake product and achieve student success

• Responding to detailed inquiries that require leveraging technical product knowledge combined with your strategic understanding of Handshake and our goals

Relationship Management

• Owning the core/executive relationships and ultimate success with a defined segment of education partners

• Cultivating meaningful, trusting relationships with key partners and relevant stakeholders

• Effectively navigating a complex and nuanced set of relationships to build and maintain trust at scale

• Implementing the program of recurring and on-demand touchpoints with customers

• Traveling onsite (as needed) to support customers

Partner Success, Health, and Retention

• Ensuring successful implementation for all new partners in your book of business

• Ensuring high and swift renewal rates. This may include the management of detailed contracts and security requests that are nuanced to each partner

• Driving customer value from the product

• Implementing and executing scalable solutions to support a large book of business

• Tracking detailed subjective health assessments to pair with data-driven account health score.

• Leveraging data to proactively identify at risk accounts and implement action plans 

• Collaborating across the Handshake organization to ensure that customer needs are met in an efficient and timely manner

• Understanding trends with your accounts via data reporting and dashboards and taking appropriate actions to keep account health high

• Providing effective project management for both internal and external strategic initiatives

• Executing implementation calls and training webinars with your education partners and relevant stakeholders

• Using Industry landscape, current HigherEd trends, historical relationship health and product to articulate/advice/suggest clear actions

Operations and Marketing

• Helping scale, develop, document and peer-train on internal processes to support users & peers

• Assisting with content creation for marketing collateral to education partners

• Developing the relevant topic, format and audience for targeted and scaled programming

Your experience

• 2+ years of Customer Success experience

• Proven experience with SaaS and ability to quickly learn tech stack

• Experience working with a book of business (50+) and implementing scalable solutions to support accounts

• Experience building relationships with customers and navigating complex or difficult conversations

• Highly articulate, polished, and professional communicator

• Ability to prioritize workload while maintaining high attention to detail

• Ability to internalize changing messaging and rapidly incorporate into customer conversations

• Highly curious with “discovery” mindset

• High degree of technical aptitude

• Ability to think critically and empathetically about the customer’s needs

• Add value to a team environment by demonstrating enthusiasm and a collaborative spirit

• Adaptable to evolving business needs and willingness to contribute to process improvement

• Analytical, methodical approach to identifying challenges and measuring impact. 

• Able to drive customer onboarding, implementation and consultation

• Extremely detail-oriented and diligent 

• Able to receive feedback maturely and iterate quickly to continuously improve

• Able to leverage business acumen to guide prioritization

• Highly intuitive and high EQ

• Able to strategize independently

• Able to think critically about the customer’s needs

• Able to provide ideas for improving internal team structure

This role will require

• In-office work from our San Francisco office on Mondays, Wednesdays, and Thursdays
• 30% travel every other month

Bonus areas of expertise

• Experience with the Handshake platform

Compensation range

• $98,000 - $127,000

Seniority Level:Mid-Senior

Location:Long Beach, CA or US Remote

About the role and about You:

Zwift is looking for a Senior Mobile Engineer to join our content discovery team. In this role, you will work on Zwift’s mobile app, Zwift Companion (ZC), delivering high-quality features and ensuring a seamless user experience. You will collaborate with cross-functional teams to build and enhance our React Native solution and maintain our native solutions. Additionally, you will contribute to defining and executing the technical strategy to achieve our team objectives - make it easy for Zwifters to plan and start their experiences in Zwift.

We place a high value on flexibility, transparency, and fun while supporting our team to do their best work.

What you’ll do: 

• Work on software features and tools that will improve Zwift Companion. You’ll be expected to build out a deep understanding of the software and influence primarily your teammates and occasionally other teams and functions.
• Work on existing native mobile codebases (iOS and  Android) and contribute to building out our React Native solution.
• Advise your team and manager concerning the state of the software and projects. You’ll partner with your team to take action and solve challenging problems.
• Continually drive software engineering best practices within the team. You’ll embrace experimentation and iteration and mentor others along the same lines.
• Where possible you’ll evaluate systemic root causes with the help of senior and staff engineers. 

What we’re looking for: 

• Demonstrated experience designing and developing mobile applications.
• Proficiency in native mobile development (Swift for iOS, Kotlin for Android).
• Experience with React Native and building cross-platform mobile applications.
• Experience with structured, methodical problem solving and debugging.
• Track record of participating in constructive dialogue with an engineering team.
• Experience applying expertise to solve problems and being able to learn quickly when in a new situation.

Bonus points: 

• Proficiency in React Native alongside native mobile development.
• Experienced working with geographically distributed teams.
• Passionate about the fitness, wellness or gaming space.

The base salary for this position ranges between $105,000 to $165,000. The base salary will be based on a number of factors including the role offered, the individual's job-related knowledge, skills, qualifications, and geographic location. In addition to base salary, Zwift is proud to offer a comprehensive and competitive benefits package for all eligible employees which also includes performance bonuses, equity, and a full range of medical, financial, and other perks and benefits.