Technical Lead Remote Jobs

13 Results

2d

Technical Support Lead

TrustonicJohannesburg, South Africa, Remote
jirasqlmobilegitlinuxAWS

Trustonic is hiring a Remote Technical Support Lead

Job Description

We are looking for a Technical Support Lead to join our team in South Africa. Reporting to the Head of Technical Support you will be responsible for supporting customers by solving complex technical issues in both production and non-production environments for Trustonic products. You will own customer escalations’ end to end, coordinating all relevant internal and external stakeholders taking part in the technical success of the customer and reporting to senior management all key matters.

A bit about the team and what you'll deliver...

Our Support Engineers are key contributors to the global Product organisation. They play a pivotal role in solving complex issues within our customer base. Individuals in this role are passionate about working with customers and display that passion by making every interaction an exceptional experience. We look for individuals with a great personality, communication skills, and an ability to solve technical customer problems in a fast and efficient manner, owning and driving customer’s technical to success from the Technical Support team.

As the Technical Support Lead you will:

  • Resolve complex technical support requests in both production and non-production environments.
  • Collaborate with support and other teams to provide high-quality and effective customer experience, with exceptional communication skills.
  • Accept and troubleshoot customer cases submitted to a global queue.
  • Leverage the Knowledge Centred Support (KCS) methodology for solving and documenting case resolutions.
  • Author, publish, and evolve KCS articles as a by-product of solving issues.
  • Communicate technical details in a clear, concise manner.
  • Continuously learns new skills, technologies & products, keeping up with Trustonic SaaS Platform.
  • Participate in regular testing of the product, including new releases.
  • Help improve all customer-facing documentation in areas of expertise (Wiki & Zendesk)
  • Work within support tools and manage work volume as communicated by the manager and be able to provide timely updates and manage customer expectations.
  • Be able to read, write, and speak English fluently, communicating complex technical problems and solutions to customers of all skill levels while being personable.
  • Be flexible - extended/weekend hours may be required.
  • Manage customer escalations when high priority and/or severity issues arise and manage customers via tickets/troubleshooting sessions/crisis management calls/war rooms.
  • Produce detailed reporting to Senior management and executive level about key customers, reporting, following up and delivering conclusions.
  • Have demonstrated negotiation skills to have customer’s buy in on root cause analysis and related documentation delivery, building trust towards our product delivery and Technical Support

Who you are...

As a Technical Support Lead you will:

  • Be receptive to change – flexible, seeks and adopts improved approaches and processes.
  • Initiate action and are results-oriented, taking responsibility for actions and outcomes.
  • Meet commitments and strive for high performance.
  • Make timely decisions, prioritize effectively, solve problems, monitor results and take remedial action where necessary.
  • Be technically proficient – knows the role and has a solid familiarity with tasks and responsibilities.
  • Take responsibility for your own learning – know your personal strengths and recognise development needs.
  • Be open to feedback and always seek to learn.
  • Communicate ideas and have strong facilitation and written communication, proposing a way forward.
  • Listen to views of colleagues and take in diverse perspectives.
  • Work collaboratively – share information, foster teamwork and contribute to positive work environment where people want to come to work.
  • Display ethical character and competence - acts with integrity and intent, is accountable for own actions, behaves according to the Culture code. Act as a good citizen of Trustonic.

What makes you, you...

As a Technical Support Lead you will have experience, knowledge and skills in the following:

  • 4+ years of related experience and/or bachelor’s degree with 2-4 years experience
  • Preferred support experience in JIRA and Zendesk
  • Customer escalation management, Service Level Agreements and KPI tracking
  • Basic knowledge of BASH scripts/Python and knowledge of AWS
  • Exposure to mobile technologies advantageous
  • SQL DB
  • Linux SSH Keys and certificates
  • Git
  • APIs

Languages

  • Fluency in English, both written and spoken

Qualifications

  • University Degree or relevant experience

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5d

Technical Lead

DatacomPerth,Western Australia,Australia, Remote Hybrid
agile

Datacom is hiring a Remote Technical Lead

Our purpose

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow

About the Role (your why)

As Technical Lead, you will primarily be responsible for improving the effectiveness and efficiency of the usage of IT systems. You will contribute to conversations and decisions around the most effective platform for operations and will report to the Team Leader.

What you’ll bring

Extensive knowledge of and experience with Active Directory relating to:

  • Management and best practices
  • Security
  • Troubleshooting
  • Architecture
  • Backup and disaster recovery
  • Compliance to auditing requirements such as ISO standards, Essential 8

 

Additionally, extensive knowledge of and experience with managing the below is desired:

  • Domain Name Services (DNS)
  • Active Directory Federation Services (ADFS)
  • Network Policy Server (NPS)
  • Public Key Infrastructure (PKI) and certificate management
  • Utilising PowerShell for automation

What you'll do

  • Provide specialised skills and services to maximise platform use and efficiency
  • Provide expert advice and guidance to business stakeholders to deliver short-term and long-term goals of Datacom
  • Contribute to future planning, standards and guidelines
  • Investigate available hardware and/or software and provide recommendations
  • Build and maintain strong relationship with all stakeholders including third party providers and Datacom management of all levels



Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

 

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+30d

Technical Lead

OddballRemote
agileBachelor's degreec++python

Oddball is hiring a Remote Technical Lead

 

Oddball believes that the best products are built when companies understand and value the things they are working on. We value learning and growth and the ability to make a big impact at a small company. We believe that we can make big changes happen and improve the daily lives of millions of people by bringing quality software to the federal space. 

We are hiring a Technical Lead to work on a pivotal Federal program that is making a positive impact on millions of Americans' daily lives. 

What you'll be doing:

Leading a team of great engineers and designers which includes being responsible for the planning, executing and direction of the team. This role will require strong communication skills, working in an Agile environment, in-depth knowledge of APIs and understanding the business use case of the software being built.

What you’ll bring:

  • 5+ years' experience in software development/web application development
  • 2+ years' experience leading multi-disciplinary teams of designers and developers
  • Strong experience with Python
  • Ability to successfully breakdown technical items in discussions with the business user
  • Strong verbal and written communication skills directed at both technical and non-technical audiences
  • Capable of taking direction from senior leadership and translating into concrete next steps and actions
  • Comfortable handling multiple ongoing engagements and parallel work streams

Requirements:

  • Must be a US Citizen and able to work domestically 
  • Must be able to attain low-level security clearance 

Education:

  • Bachelor’s degree

Benefits:

  • Fully remote
  • Annual stipend
  • Comprehensive Benefits Package
  • Company Match 401(k) plan
  • Flexible PTO, Paid Holidays

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities:

Oddball is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact an Oddball HR representative to request such an accommodation by emailing hr@Oddball.io

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Compensation:

At Oddball, it’s important each employee is compensated competitively and fairly. In alignment with state legal requirements. A range for the included position is listed below. Be advised, actual offer details are determined by job category, job location, and candidate skill level.

United States Wage Range: $100,000 – $150,000

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+30d

Technical Lead

TDDremote-firstterraformDesigndockertypescriptpythonAWSNode.jsPHP

OpenSesame is hiring a Remote Technical Lead

About OpenSesame

OpenSesame's mission is to help develop the world's most productive and admired workforces. We do this by delivering a comprehensive catalog of eLearning courses from the world's top publishers. We add value to customers through their entire learning journey.

While it appears to most people that we sell training courses (over 40,000 of them), what we really offer is the opportunity for companies to upgrade the skills of each of their employees.

We are at a pivotal time in our growth as we diversify how we drive revenue. We've expanded our product offering dramatically and have a growing network of partners that is developing into a vibrant channel. Our customer base has high satisfaction ratings and there is room to grow our retention even more.

www.opensesame.com/about.

About the Job

We are seeking a Technical Lead with experience in Extreme Programming (XP) practices—such as test-driven development, continuous deployment, and evolutionary design—who will improve skills and create a bridge between engineers in a global set of teams. The ideal candidate will work with people in India, Latin America, the UK, and the US, who lead by example to teach and mentor the engineers they work with. They will come up to speed quickly in Node/React and PHP codebases, identify challenges, and coach teams in addressing them.

“Help engineering teams achieve greatness.”

Performance Objectives:

In your first 90 days, you will be ramping upand working to understand the needs and opportunities of the engineers on your team. You will develop a plan in collaboration with management and begin executing that plan.

People:

    • Form rapport with team members (including Product and Design) and engineering leaders.
    • Understand your team’s process and how people work together.
    • Understand engineers’ needs and frustrations.
    • Pair and mob with team members to develop their skills as part of their normal work.
    • Advise engineering managers on how to take advantage of team members’ strengths and how to address their weaknesses.

Product:

    • Understand how to use your team’s products.
    • Understand how your team’s work fits into the big picture.
    • Understand your team’s code, design, architecture, and tech stack.
    • Mentor team members in collectively owning their work.
    • Mentor team members in working incrementally.

Process:

    • Collaborate with senior team members on test-driven development, pairing, and teaming/mobbing.
    • Mentor team members in improving build processes to achieve zero-friction local development and continuous integration.
    • Mentor team members in creating fast, reliable tests based on James Shore’s “Testing Without Mocks” pattern language.
    • Mentor team members in incrementally refactoring their code.

Within 6 months, you will have established yourself as a trusted expert on your team. You will have made connections with engineers across the organization.

People:

    • Directly provide support, guidance and mentoring to every member of your team
    • Collaborate with engineering managers to develop team members’ career opportunities.
    • Form relationships with engineers across the organization.

Product:

    • Lead the combination of engineering teams working on the integration of related products 
    • Develop team members’ ability to collectively own their work without your active involvement.
    • Develop team members’ ability to work incrementally without your active involvement.

Process:

    • Develop team members’ ability to apply XP practices such as TDD, continuous integration, and refactoring without your active involvement.
    • Develop team members’ ability to continuously improve their build and integration processes without your active involvement.
    • Mentor team members in applying evolutionary design.
    • Work with engineering leaders to identify and begin applying solutions to large-scale design challenges.

By the end of your first year, you will have established yourself as a trusted expert across the organization. 

  • Serve as a subject matter expert on key company platforms
  • Lead features from technical discovery to delivery including design, development, test automation (unit and integration), deployment automation, load testing, and implementing production monitoring.
  • Support the Engineering Manager by ensuring the best practices and standards are applied to the team and are reviewed and improved upon regularly
  • Work with peers and team members to incrementally retire legacy technologies and simplify architecture.

Tech Stack

The teams you will work with use:

  • TypeScript / Node.js / React
  • PHP
  • Python
  • Go
  • Terraform
  • Docker
  • AWS

Location: This position can be based anywhere in the US or UK, but some overlap with India working hours is required. We operate as a remote-first company and invest in all-company meetings several times a year. 

Performance Driven: We're looking for self-starters with a track record of delivering excellent results, but we're highly selective about who we hire. We don't focus on typical job requirements, instead, we're interested in specific examples from your past experiences. All positions can be based anywhere in the US, and require up to 15 days of travel per year, with senior management and leadership teams requiring up to 35 days.

Compensation: The pay range for this position is generally between $165,000-$185,000 per year and depends on experience. At OpenSesame, we offer a comprehensive benefits package to employees upon hire, including ISOs, health insurance, 401(k) matching, and paid time off. We carefully consider a wide range of compensation factors, relying on market data to determine compensation and consider your specific job family, background, skills, and experience. 

Equal Employment Opportunity: OpenSesame is an Equal Employment Opportunity and Affirmative Action employer that values and welcomes diversity. We do not discriminate on the basis of various legally protected characteristics, including criminal history, and strive to provide reasonable accommodations to qualified individuals with disabilities. We prioritize safety and security and may use your information accordingly, and you can contact us for assistance or accommodations during the job application process. For more information on our Diversity, Equity, and Inclusion initiatives, click here.

Pay Transparency: At OpenSesame, we prioritize pay transparency, fairness, and equity to create a positive and inclusive work environment, regularly reviewing our compensation practices to align with our values and goals. We provide competitive and fair compensation to our employees based on their skills, experience, and performance.

CPRA (California Candidates): When you submit your application, OpenSesame may collect and use your personal information in accordance with our privacy policy and the CPRA. This may include personal details and employment history, and will only be used for employment-related purposes. We may share this information with third-party service providers, but we will not sell it to third parties. If you have any questions or concerns, please contact us, and for more information on your rights under the CPRA, refer to our privacy policy or the California Attorney General's website.

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+30d

Android Technical Lead

carsalesMelbourne, Australia, Remote
kotlinDesignmobileapiiosandroid

carsales is hiring a Remote Android Technical Lead

Job Description

What you’ll do: 

The Android Tech Lead for our Apps Platform team is a technical leadership role, ensuring that our Android App technical domain and solutions meet both our current and future organisational and customer needs.

  • Working along side our product managers and design system team, you will create a technical vision for the team that strikes a balance between flexibility and complexity, whilst keeping focus on app performance and speed to market. Our native apps are API driven, it’s built to scale across Carsales and our lifestyle apps.
  • You will be identifying new patterns and solving them, serving multiple experience teams that integrates seamlessly with our core platform, from a technical and operational perspective.
  • Your technical leadership will span across our Buy Platform (Web & API) and Design System (TORQ), as well as across our iOS and Android teams. Your leadership will ensure that we collaborate and converge where it makes sense to, ensuring that the right people are involved to make technical decisions in a timely manner.
  • Our Android apps are built natively in Kotlin and Jetpack Compose. In this role, you will be pivotal in driving a few initiatives - enhancing the implementation of our design system, continuously upgrading our CI pipelines, and driving automation test strategies. You’ll also be empowered to define future opportunities and engage with stakeholders at various levels with clarity and purpose.
  • You will mentor and coach other app engineers to ensure our team is at the forefront of technical innovation and help to create an environment that retains, nurtures and attracts top apps engineering talent.
  • Define your team’s vision and roadmap by thoroughly understanding your customers’ needs

Qualifications

What are we looking for? 

 

  • Proven technical leader of large mobile apps teams in a high traffic, complex and fast-paced environments.
  • Experience in the build and adoption of app platform capabilities and design systems that enable the delivery of organisational and customer needs at speed and scale.
  • A strategic thinker and technical expert in the world of apps, you know your APIs and also what’s happening in the Apple space.
  • Have defined and communicated an inspiring technical vision to various stakeholders, taking accountability to deliver towards it.
  • Make the complex appear simple, with your strong conceptual understanding and ability to communicate on point.
  • Be a humble team player, with proven ability to build relationships and connect people at all levels

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+30d

Technical Lead - Data Engineering

carwowLondon,England,United Kingdom, Remote
DevOPStableauterraformairflowsqlDesignrubypostgresqlpythonAWS

carwow is hiring a Remote Technical Lead - Data Engineering

THE CARWOW GROUP

Carwow Group is driven by a passion for getting people into cars. But not just any car, the right car. That’s why we are building the go-to destination for car-changing. Designed to reach drivers everywhere with our trail-blazing portfolio of personality rich automotive brands; Carwow, Auto Express, evo, Driving Electric and Car Buyer.

What started as a simple reviews site, is now one of the largest online car-changing destinations in Europe - over 10m customers have used Carwow to help them buy and sell cars since its inception. Last year we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service.

In 2024 we went big and acquired Autovia, doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with over 1.1 billion annual views, sell 1.2 million print copies of our magazines and have an annual web content reach over 350 million.

WHY JOIN US?

We are winners of the prestigious Culture 100 award that recognises the most loved and happiest tech companies to work for! We have just raised $52m in funding led by global venture capital firm Bessemer Venture Partners (an early backer of LinkedIn and Shopify) to accelerate our growth plans!

As pioneers, we’re always driving for new territory and positive change, so our work as a group is never done. Where others see difficulty, it’s our responsibility to see possibility – building new experiences, launching new titles and listening to drivers.

Being a part of Carwow Group means championing drivers and the automotive industry, acting as a disrupter and never being afraid to fail (but learning fast when we do!).

Our team of 500 employees across the UK, Germany, Spain and Portugal are revolutionising car-changing and we are fast expanding our mission across every single brand and country we operate in, so jump in!

ABOUT THE TEAM

As a team our mission is to empower all Carwow teams with access to reliable, actionable data and enable informed decision-making through scalable and secure data platforms.

We’re investing heavily in our Data Engineering capabilities at carwow, ensuring we have the expertise to deliver infrastructure and data-driven best practices that support the growing needs of our Data Analytics team. We build our ETL pipelines in Python and SQL, using Airflow to automate workflows, with data ingested into a Snowflake warehouse from various in-house and 3rd party sources and Terraform to manage infrastructure.

Our tech stack is primarily Ruby on Rails using PostgreSQL, all hosted on Heroku. We use Terraform to manage our infrastructure and encourage teams to be involved in how we deploy and run our code in Production.

You'll be supported by one of our Engineering Managers who are there to help you with your career progression and ensure that the team you are on are working as well as they can - continuously improving!

We have a career progression framework that means you know what is expected of you and how you can progress through our career ladder and your EM will work with you to make sure you are happy, fulfilled, and doing the best work you can be doing.

WHAT YOU’LL DO

  • You will be the Technical Lead within the Data Engineering squad, working simultaneously with the Principal Engineer, Product Manager and Engineering Manager whilst partnering closely with our Analytics & Data Science team to help enhance their productivity
  • You will help to shape the technical strategy for our approach to building data products and the future of Data Engineering at carwow by providing knowledge and expertise in optimum practices and implementation. This includes developing and testing product improvements
  • You will lead the Data Engineering team in scoping how new features can be built and how Stakeholder needs can be met while making pragmatic technical trade-offs
  • Develop and enhance our data architecture and pipelines to enable us to deliver versus our business goals
  • Collaborate with, and mentor your team by reviewing code, monitoring and guiding your team's software in production. Collaborate with other Stakeholders helping them to do their finest work and deliver projects according to our values and brand
  • Define a roadmap of initiatives to both improve our current infrastructure and assist other teams in creating new data products.
  • Contribute to a diverse Engineering culture based on customer-centricity, high-quality code, data-driven outcomes, technical innovation and business impact
  • Identify the important technical differentiating factors of our data product, and leverage those in our architecture

WHAT YOU’LL NEED

  • Previous experience as a Senior Data Engineer or Technical Lead
  • Knowledge of data modelling and schema design with a focus on efficiency, accuracy and scalability
  • Experience with SQL, Python, data infrastructure, SQL ETL/ELT knowledge, experience with DAGs to oversee script dependencies with tools like dbt, Airflow, Snowflake, Terraform
  • It's preferred but not essential if you have experience in Ruby, data visualisation tools (e.g. Looker, Tableau, Power BI), Amplitude, DevOps, Circle CI/CD, AWS
  • Experience guiding and mentoring distributed teams of Engineers to success, working cross-functionally with Product Managers, Stakeholders, and other Developers
  • A desire to learn continuously, share your knowledge, communicate effectively and build a product in close collaboration with others. You raise the bar for technical quality and sharing your expertise
  • Experience delivering work that has measurable impact and value to stakeholders – early and often. You actively scope work and drive projects forward
  • You are fully engaged in the product development life cycle, helping to shape your team’s roadmap

You’re not expected to be an expert in all of these technologies and tools, we are happy to support your learning journey. If you’re unsure about any of the above, please apply.

WHAT’S IN IT FOR YOU

  • Fully remote working role, with offices in London, Munich, Madrid, and Porto that you can work from
  • 4-5 trips to the London office for social and team bonding events
  • Competitive salary to fund that dream holiday to Bali
  • Matched pension contributions for a peaceful retirement
  • Share options - when we thrive, so do you!
  • Vitality Private Healthcare, for peace of mind, plus eyecare vouchers
  • Life Assurance for (even more) peace of mind
  • Monthly coaching sessions with Spill - our mental wellbeing partner
  • Enhanced holiday package, plus Bank Holidays
    • 28 days annual leave
    • 1 day for your wedding
    • 1 day off when you move house - because moving is hard enough without work!
    • For your third year anniversary, get 30 days of annual leave per year
    • For your tenth year anniversary, get 35 days of annual leave per year
    • Option to buy 3 extra days of holiday per year
  • Work from abroad for a month
  • Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies
  • Bubble childcare support and discounted nanny fees for little ones
  • The latest tech (Macbook or Surface) to power your gif-sending talents
  • Up to £500/€550 home office allowance for that massage chair you’ve been talking about
  • Generous learning and development budget to help you master your craft
  • Regular social events:, tech lunches, coffee with the exec sessions, book clubs, social events/anything else you pester us for
  • Refer a friend, get paid. Repeat for infinite money
  • Lunch & learns and Carwow Classrooms with expert speakers who are here for a free lunch

Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.

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+30d

Data Technical Lead

SalesFull TimeagileMaster’s DegreeDesignazurec++AWS

Techstra Solutions is hiring a Remote Data Technical Lead

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+30d

Technical Lead

AssentOttawa, Canada, Remote
7 years of experiencesqlDesignc++c#angularAWS

Assent is hiring a Remote Technical Lead

Job Description

At Assent, Continuous Discovery is the heart of our teams and how we work.  Technical Leads, Product Managers, and Product Designers (together called a product trio) collaborate to identify solutions to opportunities.  As part of the trio, Technical Leads assess the feasibility of a solution.  They provide options back to their peers to drive product and business outcomes.  As part of their team they evangelize solutions and guide the team to delivery.  They are player-coaches within the team combining development with collaboration and mentoring.  If you want to have an impact on what customer’s see … this is the role for you!

Key Requirements and Responsibilities:

  • Own the technical quality of the solutions delivered by your team: from discovery to delivery to adoption.

  • Collaborate with colleagues from product management, user experience, quality assurance to understand the problems of our customer;

  • Design and develop high quality, scalable solutions, in conjunction with the architects and other technical leads, that are optimized for our business;

  • Contribute to improving the overall quality of our solution by participating in design and code reviews from their own team and others; 

  • Mentor other team members helping them to improve their technical skills and overcome day-to-day problems;

  • Stay current with emerging technologies and methods and drive their adoption where they can accelerate achieving the team’s objectives;

  • Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent

This is not an exhaustive list of duties. Responsibilities may be altered and/or added from time to time to meet business needs

Qualifications

We strongly value your talent, energy and passion.  It will also be valuable to Assent if you have the following qualifications,

  •  7 years of experience in the software development field;

  • You have proven experience with AWS services (or other cloud solutions)

  • You are an expert in our software stack (C#/.NET, MS SQL Server, Angular).

  • You are an expert in designing large-scale distributed systems.  You can tell what patterns or techniques might apply to a situation, and can tell why they may be useful (or why not!).

  • You understand how to build, deploy, and observe software at scale.

  • You are an influencer who can work well with others and focuses on the merits of ideas.

  • You are a strong team player whose vision of the team extends beyond their reporting structure.

  • You are a critical thinker who can leverage powerful questions to help others see what they’re not looking for.

  • You are a constant learner and every day brings a new opportunity for you and your team to discover something new.

  • You are open to feedback, coachable and always striving to improve yourself.


Reasonable Accommodations Statement:To perform this job successfully, an individual must be able to perform the aforementioned duties and responsibilities satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions.

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+30d

Technical Lead (Java)

Live PersonHyderabad, Telangana, India (Remote)
redis2 years of experienceagileBachelor's degreenosqlDesignjavakubernetesAWSbackend

Live Person is hiring a Remote Technical Lead (Java)

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.

Overview:

LivePerson Voice: LivePerson's revolutionary CCaaS product offers a seamless customer experience across any voice or digital communication channel. Unlike traditional competitors that are optimized for agents and built on selling seat licenses and telco minutes, LivePerson Voice aims to minimize agent seats through increased use of automations with high containment, reduce telco minutes, and overall operating costs while dramatically improving customer satisfaction (CSAT). LivePerson Voice is designed to complete the loop and create a frictionless customer experience. LiverPerson’s VoiceBot is a product offering that provides real-time voice conversations between bots and consumers. It is powered by LivePerson’s VoiceCore Platform, which is a suite of microservices.

You will be working as Technical Lead (Java) for LivePerson’s Voice Team to deliver Voice Automations and Voice applications for our brands to resolve common customer interactions and issues. You will have a track record of leading successful software engineering teams.

In this role you will:

  • Lead a team of software development engineers
  • Designing and developing high-volume, low-latency, enterprise scale applications for mission-critical systems and delivering high-availability and performance
  • Design complex high performance backend services using Java
  • Design complex solution for Voice based applications
  • Development of technical specifications and documentation
  • Debug production issues and help maintain existing code
  • Participate in on-call rotations

You should be an expert in:

  • 8+ years of experience building successful large scale production software systems
  • 1- 2 years of experience in leading software engineering teams following agile methods as tech lead or manager  - MUST
  • 5+ years of experience in Java programming - MUST
  • 2+ years of experience integrating with third-party APIs  - MUST
  • 3+ years Experience debugging/testing distributed microservice applications - MUST
  • 3+ year of experience with  technologies such as Kafka, Redis and NoSql - MUST
  • 3+ years of Experience building RESTful microservices  - MUST
  • Experience building voice applications is a plus
  • 3+ years of experience in Kubernetes (cluster, load balancer), Google Kubernetes  
  • Experience in Cloud Computing Technologies like GCP, AWS is a plus
  • Bachelor's degree in Computer Science or a related field

Benefits: 

  • Health: Medical, Dental, and Vision
  • Time away: Vacation and holidays
  • Development: Generous tuition reimbursement and access to internal professional development resources.
  • Equal opportunity employer

Why You’ll Love Working Here

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging At LivePerson
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

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+30d

Technical Lead - Cloud Data Warehouse

Massive InsightsToronto, Canada, Remote
SalesDesignazurepythonAWS

Massive Insights is hiring a Remote Technical Lead - Cloud Data Warehouse

Job Description

The Technical Lead - Cloud Data Warehouse provides overall leadership to the team of data engineers, analysts and architects to implement world-class data solutions that meet our clients’ diverse business objectives and needs. This role is both a client-facing consulting role and a hands-on programming/development role. Working with teams of internal and clients’ data engineers and architects, this role will lead in the delivery on modernizing their current data infrastructure, including data warehouses, data lakes and data marts. This role will be responsible for leading and contributing to the team responsible for the architecture and development of data ingestion processes, performance, administration, and design of database structures.

RESPONSIBILITIES

  • Supervise team activities including work scheduling, technical direction, and standard development practices; staff project and/or production support activities being mindful of the associated costs.
  • Assist in the delivery of cloud-based data warehouse, lake, and mart solutions
  • Understand data landscape i.e. tooling, tech stack, source systems etc. and work closely with client technology teams to improve data collection, quality, reporting and analytics capabilities
  • Design, document, and implement data warehouse strategies, including building ETL, ELT, and Data Pipeline processes
  • Develop processes for loading and transforming of large volumes of structured and semi-structured data
  • Responsible for data architecture, data modeling and data governance to implement high-performance, highly secure solutions
  • Participate in data warehouse development by defining metadata and security standards
  • Perform a variety of tasks to facilitate completion of projects including but not limited to coordinating communication with outside departments, writing documentation and specifications, testing, and consulting
  • Mentor less experienced team members
  • Support pre-sales and solution engineering activities

Qualifications

  • 10+ years experience in data warehouse, data modeling, ETL, BI projects
  • 5+ years experience working in client-facing, consulting role
  • 3+ years hands-on experience with Snowflake cloud data warehouse
  • 3+ years hands-on experience in python development and ETL tools (Matillion, Talend, etc)
  • 3+ years experience leading technical team of data engineers and architects
  • Completed cloud warehouse projects in at least 2 of AWS, Azure, GCP cloud technologies
  • Maintain and achieve technical cloud certifications (AWS, Azure, or Snowflake)
  • Ability to work and communicate with both business and technical experts
  • College or University degree in Computer Science, Mathematics, Data Science and/or relevant degree

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+30d

Magento Technical Lead

McFadyen DigitalKochi, India, Remote
SalesPWAagilemagentoDesignmobileuihtml5UXqaMySQLjavascriptPHP

McFadyen Digital is hiring a Remote Magento Technical Lead

Job Description

Do you have a passion for technology and solving problems? Are you an innovative person? Do you have the mindset to mentor team members on the Magento platform and new technologies/solutions? Are you self-directed, confident, and able to work without requiring a great deal of structure or supervision? Are you highly self-motivated and have a head full of ideas? If you answered yes to these questions, we want to talk to you!!   

McFadyen Digital is looking for a new A-player to join our team. We would love to share with you the amazing journey that is work for a great e-commerce company as McFadyen is. If you would like to work with the overseas team, Magento is your specialty and big challenges do not scare you, let us talk about this amazing opportunity.  

Responsibilities      

Top 5 responsibilities   

  1. Writing and maintaining the modules of Magento EE/Cloud. 

  2. Architect and propose Magento solutions as per client requirements.  

  3. Perform a technical analysis of requirements.  

  4. Train the subordinate team of developers.  

  5. Be actively involved in the pre-sales activities by demonstrating technical capabilities through POCs.   

Additional Responsibilities   

  • Review business requirements working with other team members.  

  • Produce a solid, detailed technical design.  

  • Write clean, modular, robust code to implement the desired requirements with little or no supervision.  

  • Work with the QA and Customer Support teams to triage and fix bugs with rapid turnaround.  

  • Contribute ideas for making the application better and easier to use.  

  • Create reusable components, which can be configured for different projects.  

  • Writing unit test cases and unit testing of the code written.  

  • Research on new integration and plug-in capabilities.  

Qualifications

Top 5 Qualifications   

  1. Strong understanding of the Magento System Architecture, Design, Theming, Functionality Enhancements, Configuration  

  2. Experience leading technical teams.  

  3. Strong PHP and Magento skills with an emphasis on Object Orientated Programming.  

  4. Strong experience on MYSQL DB.  

  5. Experience working on Agile methodologies.  

Additional Responsibilities   

  • Follow a user-centered design process, UI / UX integration experience.  

  • Should have the knowledge to customize Magento Theme.  

  • Experience in creating modules (payment, shipping, etc.)  

  • Experience in creating customizable plugins for Magento.  

  • Good understanding of Zend framework preferable.  

  • Full Stack skills are desirable.  

  • Good understanding of W3C compliant HTML and CSS.  

  • Good HTML5, CSS3, AJAX, JSON skills & solid programming background in PHP for implementing web technologies.  

  • Experience in creating responsive web applications using Bootstrap.  

  • Experience in hand-coding JavaScript (ES5/ES6) and jQuery.  

  • Conceptual and implementation knowledge of MVC framework.  

  • Knowledge and integration experience with server-side communication using Ajax and JSON.  

  • Experience developing front-end applications and solving Cross-browser, Cross-platform, cross-mobile UI issues.  

  • Understand implement SEO and Accessibility compliance to the developed applications.  

  • Willingness to mentor and lead design and development initiatives.  

  • Ability to guide the team in all technical perspectives.  

  • Understanding of build tools like web pack, grunt, gulp.  

  • Exposure to Mirakl or other marketplace platforms is a huge plus.  

  • Experience in PWA is a plus.  

What We Can Offer You:     

  • A career with thought leaders who literally wrote the book on Marketplace Best Practices.    

  • A career in the fast-paced world of retail eCommerce, digital marketplaces, and platform businesses.     

  • A career with first movers who are deploying new business models and strategies worldwide.    

  • A career in a flat management structure without a rigid hierarchy and bureaucracy.    

  • A career in a culture that rewards creativity and innovation, risk-taking and teamwork.   

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+30d

Technical Lead, Software Engineering

BrightspeedCharlotte, NC, Remote
agilejirasalesforceDesignscrumqa

Brightspeed is hiring a Remote Technical Lead, Software Engineering

Job Description

We are currently looking for a Technical Lead, Software Engineering to join our growing team! The position entails eliciting business requirements, devising solutions aligned with business goals, and executing them on the CRM platform in line with stakeholder expectations. You will need to collaborate with business counterparts to gather input and integrate implemented solutions that cater to the user base is integral to the role.

As a Technical Lead, Software Engineering, your duties & responsibilities will include:

  • Lead the design, development, and implementation of CRM solutions using Salesforce and/or ServiceNow platforms
  • Collaborate with cross-functional teams to gather requirements, analyze business processes, and translate them into technical solutions
  • Customize and configure CRM applications to meet the unique needs of our organization, ensuring scalability, reliability, and performance
  • Develop integrations between CRM systems and other enterprise applications, leveraging APIs and middleware technologies
  • The individual will be expected to coordinate with the QA team to resolve defects identified during system test, user acceptance testing phase
  • Develop and document problem-solving approaches to address complex technical challenges
  • Ensure code quality by establishing and maintaining coding standards and guidelines
  • Provide ongoing support for day-to-day business operations
  • Collaborate with business partners and peers to identify and implement user experience improvements
  • Provide production support to resolve issues impacting live systems in a quick and efficient manner
  • Provide technical guidance and mentorship to junior engineers, fostering a culture of innovation, collaboration, and continuous improvement
  • Work with a global workforce across multiple countries and time zones
  • Stay updated on the latest industry trends, best practices, and emerging technologies in CRM, telecom, and related fields
  • Proactively identify opportunities for process improvement and optimization, driving efficiency and effectiveness across the organization
  • Ensure code quality by establishing and maintaining coding standards and guidelines
  • Provide ongoing support for day-to-day business operations
  • Collaborate with business partners and peers to identify and implement user experience improvements
  • Conduct regular project reviews to assess progress, identify risks, and address issues with executives
  • In this lead role, the candidate will be required to perform other duties which are aligned with organization goals, as assigned

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

  • Bachelor’s degree in computer science, Engineering, or a related field
  • 4-5 years of hands-on experience in software development, with a focus on CRM applications such as Salesforce and/or ServiceNow
  • Strong understanding of CRM concepts, data modeling, and business processes
  • Experience with Agile development methodologies and tools (e.g., Scrum, Kanban, Jira)
  • Excellent communication skills, with the ability to effectively collaborate with technical and non-technical stakeholders
  • Proven ability to learn quickly, adapt to changing requirements, and solve complex problems in a fast-paced environment

BONUS POINTS FOR:

  • Knowledge of telecom industry and technologies and certifications in Salesforce and/or ServiceNow 

 

#LI-SS1

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+30d

Technical Lead

BrightcoveUK - Remote
jiranosqlsqlDesignmobilec++pythonAWSjavascriptNode.js

Brightcove is hiring a Remote Technical Lead

About the Team

Our professional services team, Brightcove Global Services (BGS), provides consulting and delivery services to guide some of the best known companies in the world through their OTT journeys and we're expanding. If you have a strong consulting and professional services background, a passion for working on high-functioning teams, a keen sense of creativity and a willingness to help our clients achieve their business goals through video technology, we'd love to talk.

Brightcove’s Global Services team is not a typical professional services organization, but is Brightcove’s full-service agency for our clients. The team augments our platform and product by building custom video-centric web, mobile, and OTT solutions for a variety of customers across the globe. Our mission is to offer services that maximize customer KPIs in the video space leveraging their content. Our solutions often involve multiple products and services including Brightcove Beacon (OTT Platform), cloud-based services, Content Management System (CMS), Digital Right Management (DRM), Analytics services, Advertising services, subscription and monetization services. We have a team of smart individuals who are passionate about solving complex and interesting problems for our clients and who are driven to ensure those clients are successful.

Position Overview

Have you led technical teams, mentored and learned from them? Impressed clients with your ability to simplify and solve complex technical problems? Built systems that scale to millions of users? If so, and if you’re looking for a chance to grow and work with some of the most well-known media brands in the world, we’d love to talk.

A perfect candidate for a Technical Lead in Brightcove’s Global Services team will have strong hands-on coding skills; have organized and led distributed teams while building best practices (unit testing, code reviews, security and performance audits); and, most importantly, will have delighted clients with their teams’ work.  The Technical Lead partners with the Project Manager on each project to ensure a quality and timely deliverable that will delight the customer. 

Job Responsibilities

  • Consulting: Technical Leads are part of the senior team that manage the client and are called upon to facilitate user requirements sessions, design technical specifications, and manage development of documentation to meet client expectations.  In conjunction with a Project Manager, Technical Leads are expected to provide both technical and solution expertise for clients and client engagements.
  • Solution Development: Technical Leads work with Solution Architects and Business Analysts to create solutions for various client needs.  Technical Leads support the analysis of client processes and recommend new business models, workflows, or solutions to best meet client needs.
  • Leadership: Technical Leads manage all technical aspects of the project and also contribute directly by writing code, managing builds and performing other hands-on tasks.  Technical Leads are responsible for the enforcement and guidance of project technical best practices and standards.  Technical Leads have the ability to exercise independent judgment in methods, techniques, and evaluation criteria for obtaining results.
  • Team Management:Technical Leads manage varying sized project teams to successfully deliver agreed-upon solutions of the highest quality, exceeding customer expectations.  They mentor and guide less experienced consultants.  They are expected to be role models for best practices and to provide technical knowledge sharing.  

 

Skills/Qualifications/Experience

  • 8+ years experience as a technical developer or related work experience; 2+ years in technical leadership roles; experience in a project-based consulting environment
  • Expertise implementing solutions from a defined architecture for various problem types
  • Extensive knowledge in the areas of custom software development: OO Design Patterns; microservices, middleware, etc.
  • Strong proficiency with at least one server-side language (Node.js and/or Python preferred) required
  • Strong proficiency with vanilla JavaScript
  • Strong Object Oriented Programming skills
  • Deep understanding of the React JavaScript framework
  • Understanding data security compliance and security best practices
  • Experience in profiling, debugging and troubleshooting systems
  • Solid understanding of SQL and NoSQL databases; data modeling/design techniques; data interface protocols; database deployment and scalability; database tuning
  • Strong understanding of designing and implementing proper REST APIs
  • Extensive experience with designing systems for scale and reuse, source code management strategies, and release management
  • Strong and effective verbal and written communications skills; as well as strong and effective presentation and facilitation skills
  • Willingness to travel to client locations and collaborate with distributed delivery teams as needed
  • Solid knowledge of system administration and software and hardware configuration and production system deployments; ability to make informed recommendations to customer IT staff; ability to troubleshoot pre- and post-production implementations; security; load balancing and performance
  • AWS experience strongly preferred
  • Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform
  • Knowledge of web accessibility and SEO a plus
  • JIRA and Confluence experience a plus

Working Environment

This role is a hybrid role and thus you must live in a commutable distance to the London office. Interaction and cross team interaction is valuable to us so we would like you to meet with the team regularly, in the London office. We hold quarterly BSocial events so that you can connect with the team. The office is located in the heart of Central London and has a fully stocked kitchen with amenities that include a bike shed, fully stocked showers with towels, shower gel etc. 

About Brightcove 

Brightcove is a diverse, global team of smart, passionate people who are revolutionizing the way organizations deliver video. We’re hyped up about storytelling, and about helping organizations reach their audiences in bold and innovative ways. When video is done right, it can have a powerful and lasting effect. Hearts open. Minds change. 

Since 2004, Brightcove has been supporting customers that are some of the largest media companies, enterprises, events, and non-profit organizations in the world. There are over 600 Brightcovers globally, each of us representing our unique talents and we have built a culture that values authenticity, individual empowerment, excellence and collaboration. This culture enables us to harness the incredible power of video and create an environment where you will want to grow, stay and thrive. Bottom line: We take our video seriously, and we take great pride in doing it as #oneteam.

WORKING AT BRIGHTCOVE 

We strive to provide our employees with an environment where they can do their best work and be their best selves. This includes a focus on our employees’ work experience, and we actively support a culture where inclusion and growth are at the center. We hire, recognize, and promote employees who are committed to these same ideals. We value collaboration, creativity, work/life balance, professional growth, and creating an empowering space for open communication. No matter where our employees work, remotely or in one of our global offices, employees have plenty of opportunities to meet colleagues and celebrate a variety of personal interests and perspectives.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. Brightcove embraces diversity and seeks candidates who support persons of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply. If you need any accommodations for your interview, please email recruiting@brightcove.com.

The Brightcove Privacy Policy explains the processing and purposes of any personal information.

 

 

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