Technical Support Engineer Remote Jobs

14 Results

5d

Technical Support Engineer (Hybrid)

UpstreamGerakas,Attica,Greece, Remote Hybrid
swiftmobilepython

Upstream is hiring a Remote Technical Support Engineer (Hybrid)

Who we are

We are a leader in mobile technology, providing innovative solutions to 1.2 billion consumers. In an ever-increasing digital world, we help businesses grow their digital reach & toolkits to optimize user experience, increase engagement, attract new customers, and boost their revenues.

Think of performance marketing but on steroids as our top-notch marketers and engineers build digital journeys through an omnichannel marketing approach like no other. Currently, we work with the biggest names in Telco, Insurance, Education, FMCGs, and Retail in over 45 countries in Latin America, Africa, the Middle East, and South-East Asia.

The role

Upstream is looking for an enthusiastic Technical Support Engineer to join our Technical Support team in Athens, Greece.

As a Technical Support Engineer, you will be part of a very competent team responsible for monitoring the entire Upstream infrastructure (hardware, software, applications, etc.) that is utilized for the execution of the company’s revenue-generating projects while ensuring total Production stability without any problems on a 24h/7 basis (3-shifts on rotation). You will be responsible for quickly detecting, resolving, and/or escalating any issues that affect the normal operation of our Production Infrastructure. You will provide support to internal users, by executing operational tasks, producing reports, and troubleshooting, as well as external users, by handling customer requests. Finally, you will be part of the ongoing process of automating tasks and procedures which will improve how we work to keep up with all the new and cutting-edge technologies and rising needs.

Your main responsibilities will be:

  • Continuously monitor Upstream's infrastructure (hardware, software, applications, etc.) following standard procedures and utilizing all available tools.
  • Report, identify, and investigate possible issues or problems with swift and accurate response on any errors reported by our systems.
  • Follow standard procedures for proper escalation of all incidents to the relevant second level support teams.
  • Ensure proper recording and closure of all incidents.
  • Prepare accurate and timely standard reports and ensure the quality of the outcome.
  • Complete all operational tasks and ad-hoc requests in a timely manner, ensuring the quality of the results.
  • Provide technical support by properly handling and resolving customer requests.
  • Review and provide feedback on documentation and procedures. Formulate new ideas to improve procedures. Utilize scripting skills in Python, bash or other programming language in order to automate day-to-day tasks.

The skills we require:

  • University degree in Engineering / Computer Science or similar discipline
  • Very good communication skills
  • Very good knowledge in oral and written English
  • Basic knowledge of Unix/Linux systems, utilities and scripting
  • Basic SQL knowledge
  • Experience in coding/ scripting and helpdesk support is a plus
  • Familiarity with ticketing system (ex. Jira) is a plus

You will be an excellent fit for our team if you are:

  • Self-driven with ability to take ownership of issues and follow through to resolution
  • Reliable and dedicated with clear thinking and strong attention to detail
  • Good at troubleshooting and problem solving
  • Organized with a structured and methodical work style

We offer a competitive base salary and benefits, directly dependent on the candidate’s qualifications and skills. The real excitement comes from working closely with a dynamic, smart, agile, and highly motivated team in a competitive and fast-paced environment.

Follow us on LinkedIn and stay updated on our latest news.

Upstream is an equal-opportunity employer. The Company does not discriminate on the basis of race, color, creed, pregnancy, religion, gender, national origin, age, disability, marital, or any other legally protected status. The Company also makes reasonable accommodations for disabled employees. Finally, the Company prohibits the harassment of any individual based on their protected status. This policy applies to all areas of personnel actions including recruitment, hiring, training, promotion, compensation, benefits, transfer,and social and recreational programs

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Databricks is hiring a Remote Technical Services Engineer

Job Application for Technical Services Engineer at Databricks

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26d

Technical Support Engineer (Open LMS) US, Raleigh, Remote

LTGRaleigh, NC - Remote
DevOPSBachelor's degreesqlapiMySQLcssjavascriptbackendPHP

LTG is hiring a Remote Technical Support Engineer (Open LMS) US, Raleigh, Remote

About Open LMS

At Open LMS, we're passionate about revolutionizing learning experiences through our Open Source Learning Management System. We believe in the power of education and technology to drive change, inspire innovation, and improve lives. As a fully remote company, we've built a dynamic, diverse team that collaborates seamlessly to deliver the best learning solutions to our customers.

Our commitment to innovation, quality, and accessibility defines our work. We're dedicated to providing our team members with the opportunity to thrive in an environment that values creativity, flexibility, and personal growth. If you're ready to join a leading force in the eLearning industry and contribute to the future of education, we invite you to explore our job opportunities. Discover how you can become a part of our journey to shape the future of learning.

About the job

Are you an adaptable IT specialist with a penchant for continual learning? Are you skilled in addressing a broad range of technical challenges, from intricate coding to aiding the least tech-savvy users? If you possess these qualities, we encourage you to apply.

In this role, you'll provide advanced (Tier 2/3) support for our Open Source Learning Management System (Open LMS) and assist in LMS integrations.

Please note, while Open LMS operates as a fully remote company, candidates must be U.S. residents to be considered for this role. We regret to inform you that we do not offer sponsorship.

Responsibilities

The primary responsibilities of this role encompass a diverse set of tasks, including but not limited to:

  • Technical Issue Resolution: Diligently replicate, troubleshoot, analyze, and professionally resolve technical inquiries submitted through our support portal, Zendesk.
  • Customer Liaison: Serve as a point of contact for clients and partners, bridging the gap between various technical teams, including devops and operations.
  • Problem Solving: Identify, investigate, and effectively address technical challenges, striving for prompt and comprehensive solutions.
  • Escalation Support: Act as the escalation point for Tier 1 Customer Support Specialists when confronted with complex technical issues, providing guidance and resolution.
  • Training and Mentorship: Play a pivotal role in training new support personnel and other Support Engineers, ensuring they acquire the necessary skills and knowledge.
  • Database Management: Access databases for generating reports and resolving backend data-related issues, demonstrating proficiency in database integration configuration and maintenance.
  • Integration Proficiency: Offer specialized insights into advanced integration facets such as Single Sign-On (SSO), API management, and enrollment procedures.
  • Knowledge Management: Actively contribute to our Knowledge Management system by identifying areas for improvement and creating knowledge base articles, enriching our shared knowledge resources.

Basic Qualifications

If you identify with any of these qualifications, we invite you to apply, as we look forward to the opportunity to connect with you.

  • Educational Background: An Associate's or Bachelor's degree, preferably in a STEM discipline, or equivalent hands-on experience.
  • Strong Analytical Skills: Adept at analytical thinking and problem-solving.
  • Interpersonal Proficiency: Exceptional interpersonal abilities, thriving in collaborative team environments.
  • Effective Communication: Solid written and verbal communication skills, with a keen emphasis on active listening.
  • Language Skills: Proficiency in written and spoken English is essential; multilingual capabilities (Spanish, Portuguese) are advantageous.
  • Self-Motivated: Capable of working effectively with minimal supervision.
  • Customer-Centric: Focused on meeting the needs of both internal and external customers, consistently delivering professional and empathetic support.
  • Web Technology Proficiency: Experience with web technologies, including PHP, HTML, CSS, JavaScript, and AJAX.
  • Database Knowledge: Sound understanding of SQL databases, particularly MySQL and PostgreSQL.
  • Operating System Proficiency: Proficient in various operating systems, including UNIX/Linux and Windows.
  • Networking Fundamentals: Basic comprehension of networking principles such as TCP/IP, routing, and firewalls.

Preferred Qualifications

  • EdTech Experience: Prior experience in educational technology is highly regarded and will be considered favorably.
  • Source Code Management: Knowledge of source code management practices is desirable.
  • Technology Acumen: Familiarity with technologies like SOAP and REST is a valuable asset.
  • LMS Expertise: Strong understanding of Learning Management Systems, notably Moodle™.

If you do not meet all the qualifications but believe your skills and experience align well with the role, we encourage you to submit your application.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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+30d

Senior Technical Support Engineer

Insight SoftwareHyderabad, India, Remote
sqlsalesforce

Insight Software is hiring a Remote Senior Technical Support Engineer

Job Description

As a Senior Technical Support Engineer at insightsoftware, you are the first line of support for our growing customer base and users of our software. You will be responsible for providing a superior level of support for our customers, working to troubleshoot, document, and resolve technical issues and partnering cross-functionally with our client services and development teams to ensure quality service. If you are driven, results-oriented, love solving problems, customer-focused, and are passionate about technology, then you are a fit for the Technical Support Engineer position at our company.

 

  • Manage large amounts of incoming calls and emails regarding software support
  • Interact with customers, partners, and software developers to provide advice and assistance and achieve customer satisfaction
  • Identify, analyse, and document product bugs and fixes relating to financial reporting, databases, application servers, and new technologies for product management and engineering teams·      
  • Complete or assist with customer product installs as needed·        Meet individual and team metrics·      
  • Prioritize and resolve issues of the highest technical and business severity·       
  • Handle customer complaints and provide appropriate solutions and alternatives within time limits.·       
  • Follow up to ensure resolution, including identifying and communicating workarounds to customers·       
  • Keep accurate records of customer interactions by documenting them in Salesforce: The Customer Company·       
  • Maintain a working knowledge of company products and technologies

How will you do it?


Problem Solving – Possess strong critical thinking and problem-solving capabilities·        Teamwork – Communicate effectively and operate in a collaborative team environment·       

Customer Orientation – Dedicated to providing a high level of customer service·        Empathy – Understand the impact of customer issues·       

Attention to Detail – Work carefully and quickly to resolve issues with little room for error·       

Disciplined Execution – Demonstrates extreme ownership by consistently delivering high-quality results and outcomes

Qualifications

Qualifications / Requirements*

Must Have Qualifications

  • Fluent English speaker
  • 5+ years of experience in a systems related role within the Finance/ IT function of an organisation·       
  • Strong Knowledge of IT processes, will have integral knowledge of IT platforms, systems, methodologies used in the sector·       
  • Knowledge of multi-dimensional tax, consolidation or planning solutions·       
  • Understanding of SQL or other database concepts·       
  • Strong problem-solving, decision-making, and critical-thinking skills·       
  • Ability to make sense of something complex·       
  • Professional, courteous, and committed to providing amazing customer support·       
  • Open-minded, positive, and keen to learn·       
  • Great attitude, team player


Nice to Have Qualifications

  • Working experience of insightsoftware’s Longview ® product·       
  • Understand of the business context of Tax Provision, Transfer Pricing, and/or Financial Consolidation activities.
  • Understanding of ERP, GL, and Tax accounting concepts·       
  • Prior experience in a technical support role within a Windows environment·       
  • Experience using Salesforce: The Customer Company and Teams

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ReCharge Payments is hiring a Remote Associate Technical Support Engineer

Who we are

In a world where acquisition costs are skyrocketing, funding is scarce, and ecommerce merchants are forced to do more with less, the most innovative DTC brands understand that subscription strategy is business strategy.

Recharge is simplifying retention and growth for innovative ecommerce brands. As the #1 subscription platform, Recharge is dedicated to empowering brands to easily set up and manage subscriptions, create dynamic experiences at every customer touchpoint, and continuously evaluate business performance. Powering everything from no-code customer portals, personalized offers, and dynamic bundles, Recharge helps merchants seamlessly manage, grow, and delight their subscribers while reducing operating costs and churn. Today, Recharge powers more than 20,000 merchants serving 100 million subscribers, including brands such as Blueland, Hello Bello, LOLA, Chamberlain Coffee, and Bobbie—Recharge doesn’t just help you sell products, we help build buyer routines that last.

Recharge is recognized on the Technology Fast 500, awarded by Deloitte, (3rd consecutive year) and is Great Place to Work Certified.

Overview

In a Technical Support role for our Customer Success team, you are responsible for supporting our customers and delivering a world-class support experience. You work closely with store owners to troubleshoot and resolve issues via email, live chat, and occasional phone calls.

Please note, our Technical Support team works in shifts to provide 24/7 support to our merchants. This role will be an EST shift and hours will be from 8am-5pm EST.

What you'll do

  • Live by and champion our core values: #accountability, #collaboration, #iteration, #details

  • Use your technical expertise and customer service skills to resolve questions and issues for our online merchants

  • Communicate clearly in writing to both technical and non-technical people

  • Communicate clearly in writing in a timely manner via live chat

  • Communicate clearly and effectively via phone with customers on the premium plan

  • Identify patterns, recommend improvements, and filter out unimportant issues

  • Contribute to the ongoing development of documentation and best practices

  • Assist with successful on-boarding of new customers

 

What you'll bring

  • Proficiency with a ticketing technology platform: i.e. HelpScout, Zendesk preferred

  • Resourcefulness: you'll figure out what needs to be done, and you find ways to make it happen

  • A passion for problem solving and the humility to ask for assistance

  • A sense of urgency and a satisfaction from going above and beyond to provide solutions

  • Ability to work remotely and desire to make an impact at a boot-strapped start-up

  • Excellent customer service and English fluency (written and spoken)

  • A ‘winning as a team’ attitude and a polite, patient, caring, calm and professional demeanor 

  • Basic knowledge of HTML, CSS, Javascript (knowledge of other programming languages a plus)

  • Ability and desire to work flexible shifts shifts

  • 2+ years of experience in technical customer support at a SaaS company, or similar

 

Recharge | Instagram | Twitter | Facebook

Recharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Recharge Payments prohibits any form of workplace harassment. 

Transparency in Coverage

This link leads to the Anthem Blue Cross machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes network negotiated rates for all items and services; allowed amounts for OON items, services and prescription drugs; and negotiated rates and historical prices for network prescription drugs (delayed). EIN 80-6245138. This link leads to the Kaiser machine-readable files.

#LI-Remote

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+30d

Technical Support Engineer

ZipdevCosta Rica, Remote

Zipdev is hiring a Remote Technical Support Engineer

Zipdev is looking for a Technical Support Engineer. Someone who provides high-quality product outcomes via skilled customer management, and product and technical investigation activities. They lead the configuration, rollout, and monitoring of SaaS products for high-value customers, acting as the technical product expert, interacting directly with the customers, and across multiple teams. They also participate in the development of the product delivery and rollout process and participate in the creation and adoption of organizational standards.

Daily Responsibilities

  • Provide frontline technical specialist support:
  • Monitor and improve the delivery of our SaaS product.
  • Debug identified issues, providing clear analysis to both the customer and internal teams.
  • Identify trends in support work and opportunities for root problem resolution
  • Proactively identify and manage scope, delivery, and configuration of product changes.
  • Implement well-structured code, and assist the customer in integration with HappyCo’s services
  • Fully participates in and provides feedback on the company's product development and rollout methodology, driving improvements.

Customer Management

  • Proactively manage customer expectations.
  • Meet and exceed SLA’s
  • Provide clear and professional communications with customers.
  • Clearly communicate technical or domain-specific concepts to non-technical customers.
  • Identify, review, and define requirements, existing configurations and technical risks.

Support

  • Use excellent troubleshooting skills to determine root causes of raised issues.
  • Facilitate the resolution of issues raised by customers.
  • Investigate and identify technical causes to issues raised by customers, facilitating product (feature) change where necessary.
  • Provide responsive, high-quality technical support to customers.

Technical Delivery

  • Proactive and strong written/verbal communication with peers, engineers, stakeholders, L1/L2 Support.
  • Assess risk when determining approaches to ticket resolution.
  • Monitor, maintain, and improve customer environments as required.
  • Manage releases and deployments.
  • Deliver well structured and functional example code.
  • Undertake other technical work as requested.

Process

  • Understand and deliver against the organizational product and software development methodology.
  • Review, propose, and implement improvements to processes.
  • Implement and improve the process toolset.

Our Recruitment Process

  • 15-minute Initial Call
  • 20-minute take-home skills test
  • 30-minute Call with Recruiter (project, benefits etc.)
  • Interviews directly with the client (1hr technical interview/ 45m meeting with product lead /30m meeting with the broader team)
  • Final Offer!

  • Relevant tertiary qualifications (e.g. Bachelor/Grad Dip. Science/Computer Science/Software Engineering, IT Certification, or similar) or equivalent practical experience.
  • Critical skills
  • An object-oriented backend language (Ruby on Rails or Golang preferred)
  • PostgreSQL
  • High-value skills
  • GCP
  • Linux
  • Containerization
  • APIs and integrations
  • Ruby on Rails or Golang
  • Web apps, especially React.JS
  • Clear spoken and written communication skills, and the ability to interact professionally with a diverse group of customers and staff.
  • Values good quality product/technical outcomes that meet customer needs.
  • Proactively identifies and resolves issues
  • Able to work independently and with a team.
  • A constructively critical thinker.
  • Excellent English communication skills
  • Currently living in Latin America

Nice-to-have

  • Kubernetes
  • Networking (including VPNs)
  • Monitoring and observability frameworks
  • Bash scripting

  • Work remotely Monday - Friday, 40 hours a week (no weekends)
  • Vacation: 10 business days a year
  • Holidays: 5 National Holidays a year
  • Company Holidays: 5 Company Holidays a year (Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Zipdev Day)
  • Parental Leave
  • Health Care Reimbursement
  • Active Lifestyle Reimbursement
  • Quarterly Home Office Reimbursement
  • Payroll Deduction Purchase Plans
  • Longevity Bonus
  • Continuous Learning Bonus
  • Access to Training and Professional Development Platforms
  • Did we mention it's REMOTE?!!

One of our core values at Zipdev is "Be authentic." that's why we encourage you to answer the application form in your own words; we are interested in getting to know you, not a digital assistant.

Wondering how our remote environment or our payment method work? We've put together some helpful answers in our FAQs at the bottom our our career site. Take a look and let us know if you have any other questions!

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+30d

Technical Support Engineer

ScienceLogicReston, VA or Remote
sqlmobilec++postgresqlMySQLlinuxpythonAWSPHP

ScienceLogic is hiring a Remote Technical Support Engineer

*This position can be remote*

Who we are…

In a world of constant change, we're leading the charge towards truly autonomous enterprises. Our cutting-edge platform harnesses the power of automation and generative AI to revolutionize how businesses manage and optimize their IT operations.

We're not just adapting to digital transformation—we're accelerating it. Our solutions bring business and operations leaders together, unlocking new levels of innovation, efficiency, and scalability. We empower organizations to deliver superior customer experiences and drive revenue growth in an always-on, always-mobile world.

At ScienceLogic, we're building the foundation for Autonomic IT—a future where IT operations are self-healing, self-optimizing, and aligned perfectly with business objectives. Our team of visionaries is reshaping the $18+ billion IT operations market, creating cost-optimized, efficient, and next-level capabilities for enterprises worldwide.

The Customer Success team is composed of groups of highly intelligent and innovative Technical Support Engineers and Customer Success Managers who are dedicated to delivering a customer experience second to none. Each team member is as unique as the projects we work on, but one thing remains the same – our commitment and passion to delivering outstanding support and cutting-edge technology solutions for hybrid cloud network monitoring. 

 

What we’re looking for…

ScienceLogic is looking for a (Associate) Technical Support Engineer (TSE) to provide high quality, enterprise level, technical support on our Restorepoint products for our customers, partners and other ScienceLogic team members. Restorepoint is a device configuration backup and restore solution for hybrid IT environments.

Candidates who excel in Technical Support positions possess excellent knowledge of systems and networks along with an enthusiasm to rapidly learn the newest technologies. You enjoy working with people to debug intricate problems, have impeccable communication skills (written and verbal), and are real team players who thrives in a collaborative environment to deliver outstanding customer experiences.

 

What you’ll be doing…

We know you love a challenge. And so do we. The entire ScienceLogic team is committed to re-inventing the way organizations everywhere monitor their infrastructure; and as part of the Technical Support team, you’ll have the unique opportunity to provide technical support for our Restorepoint network configuration management tool.

Restorepoint provides script-free network automation for more than 100 network, security, and storage vendors. Deployed in less than an hour, Restorepoint helps customers, managed service providers and IT support businesses to substantially lower their exposure to often unforeseen security, compliance, and availability risks.

The (Associate) Technical Support Engineer provides support for ScienceLogic’s entire Restorepoint product suite. 

  • Acts as a Tier 2 escalation point for all customer issues.
  • Assists with all support cases during periods of heavy volume.
  • Leads support efforts for customers who have been determined to have Critical value.
  • Coordinates with Customer Success Managers to address any technical issues impacting a Customer’s success.
  • Actively engages Technical Support personnel to ensure proper handling of customer questions and issues to which they have been assigned.
  • Escalates software bugs or feature enhancements to ScienceLogic’s research, development, and product management teams.
  • Acts as a subject matter expert in more than one area of the product.
  • Autonomously works on projects and more complex assignments with tangible results delivering benefits to the organizations.
  • Proactively looks for ways to improve processes and innovate the support experience.
  • Builds relationships and partnerships with other ScienceLogic teams.
  • Mentors and trains new team members.
  • Proactively shares information and expertise regarding recent fixes, and best practices.
  • Provides on-call and shift coverage as required.

 

Qualities you possess…

The key to being successful in the (Associate) Technical Support Engineer role within ScienceLogic is being an analytical thinker and an excellent communicator. You must be passionate about helping customers be successful with Restorepoint. The following skills and experience are also necessary:

 

  • 2+ years prior experience in the support of complex, Linux based enterprise software applications.
  • 2+ years Linux administration. Must be familiar with common administrative commands as well as able to write scripts in one of the major shells.
  • 2+ years networking experience. Must demonstrate experience with firewalls, routers, packet sniffers and general network fundamentals (Cisco, Check Point, Juniper, HP).
  • 2+ years MySQL, PostgreSQL, SQLite experience. You should be able to construct SQL statements to query and occasionally update information in a MySQL database.
  • 2+ years SNMP experience. Must demonstrate familiarity with snmpwalk, mibs and oids.
  • Detailed understanding of Server virtualization (VMware, Hyper-V, AWS).
  • One or more scripting/programming languages (Bash/POSIX, Perl, Python, C, Go, PHP) – Experience with LUA would be a distinct advantage.
  • Ability to multi-task and manage multiple priorities in a fast-paced environment.
  • Ability to professionally perform and communicate in stressful and high impacting situations.

 

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.

 

About ScienceLogic

ScienceLogic empowers intelligent, automated IT operations, freeing up time and resources, and driving business outcomes with actionable insights. ScienceLogic’s AIOps platform sees broadly across clouds and on-premises, enabling business service visibility with relationship mapping, and workflow automation to eliminate manual tasks. Trusted by thousands of organizations across the globe, ScienceLogic’s technology has been proven for scale by the world’s largest service providers, enterprises and government agencies.

 

www.sciencelogic.com

 

All ScienceLogic employees have the responsibility to protect information assets, adhere to access controls, report suspicious activity, and comply with security and privacy policies.

 

#LI-Remote

 

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+30d

Technical Support Engineer

SecurityScorecardRemote (Egypt)
jirasalesforcec++

SecurityScorecard is hiring a Remote Technical Support Engineer

About SecurityScorecard:

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint. 

Headquartered in New York City, our culture has been recognized by Inc Magazine as a "Best Workplace,” by Crain’s NY as a "Best Places to Work in NYC," and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of theWorld’s Most Innovative Companies for 2023and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing “forward-thinking employers for their unwavering commitment to employee engagement.”  SecurityScorecard is proud to be funded by world-class investors including Evolution Equity Partners, Sequoia Capital, GV and Riverwood Capital. 

About the Role

A Support Engineer acts as the voice of the custom to ensure technical support and best practice guidance are provided within published SLAs and to the highest satisfaction levels.

Key Responsibilities

  • Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause, and issue resolution
  • Meet or exceed customer expectations on response quality, timeliness of responses, and overall customer experience
  • Provide well-thought-out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy the product
  • Serve as an internal and external point of contact on customer matters and ensure customer issues are resolved as expediently as possible
  • Collect information and document bugs with Engineering for product issues that are impacting customers
  • Contribute to and maintain repository of product area specific knowledge within support and promote a culture of team knowledge share and collaboration within the support organization
  • Push creative thinking beyond the boundaries of existing industry-standard practices to come up with process improvements and new ways to delight customers
  • Be a customer advocate for timely resolution of the problems reported, understand the environment / network and impact on business

Please note that you may be required to perform additional job responsibilities as assigned. 

Qualifications:

  • Minimum 3+ years of customer support, technical support, system administration, or related customer-facing role
  • BA/BS/MS in Computer Science, Management Information Systems, or related discipline, or relevant professional experience
  • An equivalent combination of education and experience will be accepted 
  • Prior experience providing support to large enterprise customers with the ability to communicate effectively with senior leadership
  • Experience working with Salesforce, Zendesk, Jira or similar.

SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based upon merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law. 

We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact talentacquisitionoperations@securityscorecard.io.

Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law. 

SecurityScorecard does not accept unsolicited resumes from employment agencies. #LI-DNI

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+30d

Senior Technical Support Engineer I

FlywireUK Remote, United Kingdom, Remote
4 years of experience3 years of experiencesqljavac++MySQLlinux

Flywire is hiring a Remote Senior Technical Support Engineer I

Job Description

The Opportunity:

We, at Flywire, are seeking a Senior Technical Support Engineer I. The individual will be responsible for working directly with customers and various teams on daily support and operations tasks. This role will include supporting Flywire WPM, SFS, and eStore products for the clients in the UK. This role will collaborate with said Flywire product and engineering, implementation teams, and with relationship managers to act as a bridge between Technical Support and relevant teams.

  • Manage and complete tickets received from customers and other departments involving Flywire WPM, SFS, and eStore product suites. Act as a first escalation point for the team members for the complex problems and queries related said products
  • Effectively manage product enhancements / bug fixes with respective product and engineering teams to reduce to resolve customer and common technical support issues
  • Act as a lead on incident management, projects, and collaborate with internal teams
  • Responsible for working with team members and cross functional team on improving quality and throughput of the customer requests and meet SLA matrix
  • Able to communicate clearly, concisely, and with confidence any complex queries with customers via email or over the phone

Qualifications

Here’s What We’re Looking For:  

  • At least 4 years of experience providing engineering support to customers and  in communicating clearly and concisely with internal and external customers
  • At least 4 years of experience with supporting SaaS applications
  • At least 3 years of experience in customer support tools such as Zendesk or other related ticketing systems
  • At least 3 years of experience in Technical Support skills, like MYSQL, UNIX, HTML, Regular Expressions, and Shell Scripting
  • Required Degree: B.S. degree in a related Science & Engineering field, and having Master’s in respective field is a plus
  • Deep understanding of Web applications, HTTP / SFTP protocols, PGP / GPG encryption technologies
  • Highly motivated and talented troubleshooter that goes above and beyond utilizing all resources available to identify the problem and provide accurate explanations and proposed solutions 
  • Fluent in English, as it is the company’s working language 
  • Detail oriented and able to multitask
  • Eagerness to learn new technologies and tools

Technologies We Use:

  • SQL
  • Bash shell and standard linux command line
  • Zendesk
  • Looker
  • C#, ASP.NET 8.0, Java

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+30d

Technical Support Engineer

Hextom Inc.Toronto, Canada, Remote
css

Hextom Inc. is hiring a Remote Technical Support Engineer

Job Description

In this role, you will …

  • Deliver thorough answers to questions raised by App users. Communicate with them to understand the issues they are experiencing, and provide updates in a friendly & timely manner.
  • Troubleshoot issues reported by users from both user behavioural and technical perspectives. Identify potential conflicts from themes or other apps, provide fixes to resolve them when possible. Escalate potential bugs and feature requests to the development team.
  • Consolidate questions and feedback, convert them into improvement suggestions and enhance the user experience of the Apps.
  • Work with the development team on issues, and brainstorm solutions.

Qualifications

You have …

  • Working experience of technical support for tech company, ideally a software company
  • Fluency in the English, strong written and verbal communication skills
  • Proactive and own issues from beginning to end, detail oriented
  • Experience on HTML, CSS, JavaScript/jQuery, and Liquid
  • Adaptability and flexibility, working in past-pace environment

Nice to have …

  • Working knowledge of Shopify, especially theme modifications
  • A great attitude and desire to help people & solve problems
  • Passion for discovering how and why products succeed

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+30d

Technical Support Engineer

Xtremax Pte. Ltd.Singapore,Central Singapore,Singapore, Remote Hybrid
Design

Xtremax Pte. Ltd. is hiring a Remote Technical Support Engineer

Want to be part of a fun and exciting team in one of the fastest growing IT companies in Indonesia ? Xtremax is an established IT company that provides IT services such as website development and design to government agencies and private companies to help them transform their digital experience. We are expanding and actively looking for an experienced and highly motivated individual for the Technical Support role.

Responsibilities

  • Monitoring Alert of Website Down & Data Entry 
  • Incident Handling and Incident Report Management 
  • Communicate with respective Account Executives, Infra, and Developers 
  • Support NOCs
  • Assist CWP's Service Desk, incident of infrastructure, and portal 

  • Able to speak and write in English. 
  • Preferable skill and experience: 
  • Has working experience in Customer Service 
  • Understand basics of IT 
  • Passionate in Customer Service 
  • Have an eagerness to learn new things. 
  • Must be able to work during the night shift. 
  • Preferably majoring in IT or English Literature 
  • Fresh graduates are welcome to apply
  • Only Singaporean / Singapore Permanent Resident May apply

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+30d

Technical Support Engineer

wordpresspythonjavascript

Cloudflare is hiring a Remote Technical Support Engineer

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Available Location: Kuala Lumpur, Malaysia

About the Department

The Customer Support Team solves complicated problems and answers technical inquiries via phone, email, chat, and social media. Whether it is a WordPress blogger using our services for free or a global Enterprise business with petabytes of web traffic, our team is always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - to help build a better service and future product development.

What You’ll do

Do you love solving complex problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking a Technical Support Engineer to join our team. You will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network. This is a position where you will learn the inner workings of Cloudflare’s technology and gain a deeper understanding of internet technologies.

Examples of desirable skills, knowledge and experience

  • Ability and willingness to work occasional weekends, holidays, and after hours
  • You are comfortable communicating in writing and always put the customer first
  • You are a motivated self-starter who always looking to expand your skill sets
  • You take initiatives and capable of learning new technologies / systems / features with little guidance
  • You enjoy troubleshooting and solving unknown technical problems and issues
  • You are inquisitive and able to communicate to different kind of audiences
  • You have a solid grasp of problem solving with command line tools (dig/traceroute/curl/tcpdump)
  • You understand how the Internet works

Bonus Points

  • You have experience writing scripts in Bash, Python, JavaScript, or other scripting language
  • You have experience installing and configuring web servers like Apache, Nginx, and IIS
  • You are familiar with Cloudflare and have a site actively using our platform
  • You have web development, hosting, or customer support experience
  • You have the ability to read and write in multiple languages

 

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

1.1.1.1: We released 1.1.1.1to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitmentand ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail athr@cloudflare.comor via mail at 101 Townsend St. San Francisco, CA 94107.

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+30d

Technical Support Engineer

Simon DataRemote - Chile
sqlc++python

Simon Data is hiring a Remote Technical Support Engineer

 

About Us

Simon Data was founded in 2015 by a team of successful serial entrepreneurs. We are an enterprise customer data platform that empowers marketers to create personalized data-driven experiences for the customers. We’re scrappy problem solvers who believe in tackling big challenges with disruptive thinking and giving our customers the support they need to deliver great next-generation experiences at scale.

Simon Data is a data-first customer experience orchestration platform, designed to disrupt the marketing technology and marketing cloud category. Simon’s platform empowers businesses to use enterprise-scale data and machine learning to power customer communications across every channel. Our unique approach allows brands to develop one-to-one relationships with their customers without building a bespoke in-house data infrastructure.

At Simon, we firmly believe that business success starts and ends with people. We all do our best work when we are surrounded by other friendly top performers who want to succeed together. This attitude is core to our values. When you trust your team, invest in their development, and give them ownership, great things happen.

The Role

Do you enjoy figuring out how everything is related and working as it should? As a member of our Technical Support team, you will help sort and resolve issues that impact reliability and speed of our product. You’ll recognize and prioritize trends in customer issues and help create processes to address them. You will grow to be a resource across the company as you deepen your knowledge of the engine that runs Simon Data. You will partner with our Customer Success, Product Management, and Engineering teams to quickly navigate tricky requests and customer issues.

What You’ll Do

  • Work through and own escalated questions and issues with the goal of solving issues, identifying remediation steps, training others and updating the knowledge base.
  • Track and report on issue types recommending product and process improvements 
  • Debug and troubleshoot complicated, technical issues
  • Partner with Customer Success, Product Management, and Engineers to help identify improvement areas
  • Take part in a 24/7 on call process to ensure our systems are operating as expected and escalation paths are followed if needed

Qualifications

  • Ability to troubleshoot technical problems using SQL, Python, and debugging Jinja
  • Ability to read and comprehend code (preferably Python) to troubleshoot and recommend fixes
  • Strong communication skills
  • A passion for working with data
  • Thoughtful, curious and a problem solver
  • Personable, collaborative, and a sense of humor
  • Previous background as an engineer a plus

Diversity

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.



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+30d

Technical Support Engineer

Elation HealthUS- Remote
jirasqlsalesforceapi

Elation Health is hiring a Remote Technical Support Engineer

The Technical Support Engineer’s main responsibility is to field issues that are escalated to us by customer-facing teams within the company. Technical Support Engineers are responsible for assessing, gathering additional context where needed, and determining an appropriate action plan for issues assigned to them. Technical Support Engineers collaborate internally with other members of the team, with customer-facing and prod-dev teams,  as well as externally with vendors and customers to develop a complete understanding of the issue at hand, and advocate for the customer to ensure an accurate and timely resolution. Technical Support Engineers are self-starters and owners, leveraging both their knowledge of technical tools, our customers and our product to strive for the best possible outcome on every issue they are responsible for; they are attentive to detail, analytical, and highly empathetic in their approach to our work. Technical Support Engineers are able to balance competing priorities, independently manage their workload, and are team players committed to Elation’s mission and goals. 

Role and Responsibilities

  • [80%] Field issues which involve application/technical troubleshooting including log analysis and data queries, routine escalations and vendor communication. For example:
    • Identifying and solutioning issues with edge case Elation Health user workflows
    • Data not syncing between Elation Health and API // HL7 integrated vendor
    • Identifying issues which require data manipulation not possible in the Elation Health app and coordinating those updates with data services personnel
    • Identifying, reproducing and escalating product defects to engineering teams
  • [10%] Propose, plan and own documentation, trainings, templates, etc. where appropriate, to streamline how the team handles escalations, as well as how other teams field and assess these types of issues
  • [10%] Collaborate with senior members of the team, as well as leads and manager, to identify opportunities for process improvement
  • Participate in 1 to 2 weekend/holiday on-call rotations per year

Personal Qualifications

  • Manages time effectively and works independently, self-starter
  • Empathetic in their approach to work, and passionate about the user experience we support 
  • Liases effectively between internal and vendor teams, as well as with customers directly where appropriate
  • Thinks critically about problems and is able to creatively plan next steps on a wide range of issues
  • Demonstrates strong written and verbal communication skills, professionalism
  • Effectively ascertains when work requires escalation to senior team members and/or assistance from leads or manager
  • Bachelor’s degree or equivalent experience
  • 1-3 years experience in a customer service, customer-facing, or health care environment 
  • 1+ years experience in a technical support role 
  • Familiarity with Salesforce, Jira, & Looker platforms is recommended 
  • Familiarity with HL7, APIs, and SQL is preferred

Salary: $70,000 - $75,000 USD


Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

As a healthcare technology company whose mission is to support IPCPs and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. 

This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption. 

In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops (hr@elationhealth.com) with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.

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