Nextiva is seeking a dynamic and experienced Website Director with expertise in WordPress to join our innovative team. Reporting to the VP Revenue Marketing, As the Website Owner/  Web Development leader you will take ownership of Nextiva's WordPress-based websites and play a pivotal role in driving continuous improvement and innovation to elevate the Nextiva web experience, with a strong emphasis on building a revenue-generating website and marketing-focused strategies.

Key Responsibilities:

• Website Ownership:  Take full ownership of Nextiva's WordPress-based websites, ensuring their functionality, performance, and security.  Oversee the design, development, and maintenance of WordPress sites, ensuring they align with Nextiva's brand, business objectives, and revenue goals. Lead initiatives to improve our web experience on WordPress platforms, focusing on user-centric design principles, performance optimization, and revenue-generating features.
• Vendor Management: Select, brief, and manage a creative web agency to run a redesign project in conjunction with the Wordpress re-platforming of the websites. Collaborate with external vendors, agencies, and service providers when necessary for website development, maintenance, or enhancement projects.
• Website Content Management: Oversee content creation, maintenance, and updates for the website, ensuring accuracy and relevance. Collaborate with content creators, designers, digital program managers, and developers to produce high-quality web experiences.
• User Experience (UX) and Design: Lead efforts to improve the website's UX, navigation, and overall design to enhance user engagement. Ensure a consistent and visually appealing brand presence.
• Lead Generation and Conversion Optimization: Develop and implement strategies to convert website visitors into leads through forms, CTAs, and landing pages. Implement A/B testing and optimization to increase conversion rates.
• Analytics and Reporting: Utilize web analytics tools to monitor website performance, track user behavior, and provide insights for continuous improvement. Report on website KPIs to inform decision-making.
• Website Security and Compliance: Ensure the website's security, data privacy, and compliance with relevant regulations (e.g., GDPR, CCPA). Monitor and mitigate potential security risks.
• Mobile Optimization: Ensure that the website is responsive and optimized for mobile devices to provide a seamless user experience across platforms.
• SEO and Organic Traffic Growth: Collaborating with the SEO team, Implement SEO best practices to improve organic search visibility and drive relevant traffic. Conduct keyword research and optimize content for search engines.
• Team Leadership and Development: Leading a team of developers, foster a collaborative and innovative work environment to maximize the potential of the web development team, with a keen focus on aligning web strategies with marketing and sales initiatives. Instill a belief across the team that there is always room for improvement and actively seek out opportunities to enhance the overall quality, functionality, and revenue potential of our WordPress sites.
• Business Impact:  Develop and implement strategies to generate leads, pipeline and revenue through the website. Collaborate closely with marketing and sales teams to align web strategies with revenue goals and enhance the overall customer acquisition and retention experience. 
• Quality Oversight:  Infuse a passion for testing into the development process, emphasizing the importance of thorough testing to maintain the highest standards of quality in our WordPress sites.  Implement and promote testing best practices, including automated testing, to enhance the reliability and stability of our WordPress solutions.
• Innovation and Personalization: Experiment and test tools, tactics and best practices to deliver personalized journeys on the website for verticals and segments.

Required Skills and Qualifications:

• 8+ years of relevant experience, with hands-on development experience focused on WordPress. Experience working within a B2B Marketing team in Marketing, Digital Marketing, Web Design, or a related field.
• 5+ years of experience in website management, preferably in a B2B SaaS or technology company.
• Expertise in setting up and managing content management systems (CMS) and website analytics tools. WordPress preferred
• In-depth knowledge of WordPress, themes, plugins, and customization.
• Hands-on experience working with a team of front and backend developers. Familiarity with HTML, JavaScript, CSS, and XML is a plus
• Experience with testing methodologies and a commitment to quality assurance.
• Strong understanding of SEO best practices and digital marketing concepts.
• Experience with website design principles and user experience (UX) design.
• Excellent project management skills with the ability to manage multiple initiatives concurrently.
• Knowledge of website security and data privacy best practices.
• Strong communication and collaboration skills.

Nextiva Core Competencies / DNA:

• Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  They are a change agent, prepared to lead and drive changes as we transform. 
• Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
• Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  They will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Compensation, Rewards & Benefits:

The salary or hourly wage offered by Nextiva to external candidates considers a wide range of factors, including but not limited to skills sets, experience, training, licensure and certifications, etc. Our compensation decisions are dependent on the facts and circumstances of each case. Our estimate of the expected hiring range for the position as posted is $101,000– $157,080. A different level in the job hierarchy may apply to a specific candidate resulting in a different hiring range.

Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations!????

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. 

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

#LI-MS1   #LI-Remote

At HackerRank, we help over 2,500 of the most prestigious logos across industries find, hire and upskill amazing developer talent using our SaaS-based Developer Skills Platform. We pioneered and continue to lead the developer skills market. At HackerRank, we are passionate about our mission to "Change the world to value skills over pedigree. This position is Full-Time and Remote within the United States.

We’re looking for a Creative Director who’s ready to put their skills to the test and help shape a brand that our customers love. From visual brand identity to editorial storytelling, video production to graphic design, you’ll shape the creative strategy behind everything we do — and provide the hands-on direction and support to take our creative production to the next level.

Tactically, the Creative Director will set, document, and reinforce new creative and brand standards across all marketing materials and digital assets, including sales and customer success content, website and landing pages, email and ad campaigns, internal and external decks, blogs and newsletters, thought leadership, events, and videos. And you won’t hesitate to roll up your sleeves to help create, build, and shape these materials yourself.

In addition, you’ll help conceptualize and build brand new storytelling formats, audience-building strategies, and creative programs. You’ll start out with a small but mighty in-house design team with the opportunity to grow a world-class group of creative service professionals (across design, video, art and copy) as HackerRank scales. 

You will be working on:

• Corporate Branding: Lead ideation, creation and rollout of a new visual brand identity
• Web, Digital and Graphic Design: Own creative production and quality control of all marketing materials, from pitch decks and ads to the shiny new landing page for our next big product 
• Editorial Storytelling: Provide art, photo and video direction for our audience-building and engagement efforts, across our blog, newsletter, social and thought leadership 
• Creative Process: Design and document a well-oiled production process that scales, with clear project management workflows that account for things like SLAs and creative review 
• Team Lead: Coach, mentor, and manage the growth of the creative services team
• Idea Generation: Articulate and pitch new creative concepts to peers and senior management
• Rollin’ up Your Sleeves: Jump in to help create and elevate designs whenever the need arises, regardless of size

We are looking for:

• At least 5+ years of experience building and managing creative teams 
• At least 5+ years of experience setting new brand and creative direction
• At least 10 years of hands-on production experience in web design and development, digital media design, sales collateral creation, and/or video production
• Must have experience (B2B or B2C) working in the tech industry
• Exceptional creative/editorial judgment, with a bias for bold, new ideas and a strong point of view on the latest design trends 
• Ability to articulate and apply aesthetic choices as objective quality standards across design fundamentals like typography, color, imagery, and graphics
• Expert command over all the technical tools a modern creative team needs to do their job, including the full Adobe suite, Figma, and Wordpress
• Ability and excitement to spot, coach and develop talent

Nice to have:

• Experience in motion graphics and animation
• Experience building a video production strategy and process from scratch
• Ability to understand and communicate the business impact of design decisions
• Genuine passion for all things creative, and the willingness to share that philosophy with the rest of the company 

Benefits & Perks:

We have a full package of competitive benefits and perks which include:

• One-time home office set up stipend
• Monthly Remote Work Enablement Stipend
• Professional Development Reimbursement
• Wellbeing Benefits (Headspace, etc)
• Flexible paid time off, paid leave for new parents, and flexible work hours
• Insurance for all employees (term life, personal accident, medical) along with medical insurance for their dependents
• Employee stock options

About HackerRank:

HackerRank is a Y Combinator alumnus backed by tier-one Silicon Valley VCs with total funding of over $100 million. The HackerRank Developer Skills Platform is the standard for assessing developer skills for 2,500+ companies across industries and 23M+ developers worldwide. Companies like LinkedIn, Stripe, and Peloton rely on HackerRank to objectively evaluate skills against millions of developers at every hiring process, allowing teams to hire the best and reduce engineering time. Developers rely on HackerRank to turn their skills into great jobs. We’re data-driven givers who take full ownership of our work and love delighting our customers!

HackerRank is a proud equal employment opportunity and affirmative action employer. We provide equal opportunity to everyone for employment based on individual performance and qualification. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

Notice to prospective HackerRank job applicants:
We’ve noticed fake accounts posing as HackerRank Recruiters on Linkedin and through text. These imposters trick you into paying them for jobs/providing credit check information.
Here’s how to spot the real deal:

• Our Recruiters use @hackerrank.com email addresses.
• We never ask for payment or credit check information to apply, interview, or work here. 

We offer a comprehensive total rewards package, in which you’ll be rewarded based on your performance and recognized for the value you bring to the business. 

Total compensation and benefits consist of salary, quarterly performance incentives, equity (stock options), medical, dental, vision, life insurance, travel insurance, monthly work-from-home stipend, learning and development reimbursements, flexible remote-first work culture, 401(K), flexible time off, generous parental leave and more. Under our flexible paid time off policy, you’ll decide how much time you need based on your circumstances.

Current base salary range: ($140,000 - $170,000 base). The exact salary may vary based on skills, experience, location, market ranges, and other compensation offered. The salary range does not include other compensation components, commission (for sales-related roles), bonuses, or benefits for which you may be eligible. Salary may be adjusted based on business needs.

Available Location: Sydney, Australia

About the department

The Customer Support Team solves complicated problems and answers technical inquiries via phone, email, chat, and social media. Whether it is a WordPress blogger using our services for free or a global Enterprise business with petabytes of web traffic, our team is always eager to assist. At Cloudflare, Technical Account Managers (TAMs) are part of our Global Customer Support organization and work directly with customers to ensure a consistent and high level of support. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - to help build a better service and future product development.

What you'll do

The Technical Account Manager will own the post-contract end-to-end support experience for Cloudflare’s most strategic customers, to unblock post-go-live technical support challenges. They are a dedicated technical primary point of contact for our top-tier Enterprise customers. TAM’s responsibilities are to manage and monitor support interactions, serve as an internal advocate for customers, respond to customer escalations, and proactively escalate issues as needed. TAMs meet regularly with their respective customer(s) and provide proactive recommendations that support customers’ requirements, roadmap, and ongoing technical needs, partnering with the Customer Success and Account Team members.

To be successful in this role, you must possess strong customer service and leadership skills, be a self-starter, be committed to ongoing self-education, be able to collaborate across organizations and have excellent technical problem-solving skills.

As a TAM aligned with Cloudflare’s Network Services products and with a working understanding of Layer 3 and 4 functionality, you’ll closely engage with customers who integrate these solutions into their Cloudflare configuration, addressing their primary support needs.

Responsibilities

• Ability to work one weekend every month. 
• Serve as primary technical support contact.
• Maintain a cooperative relationship with all cross-functional resources, such as product, engineering, and customer account teams comprising Account Executives, Customer Success, Professional Services, and Partners throughout every sales phase.
• Collaborate with the Account Team, as well as Engineering and Product, to help ensure high customer satisfaction by providing world-class dedicated support throughout the entire life of the customer partnership.
• Provide product and engineering teams with customer feedback to help identify Support challenges and opportunities. 
• Have a holistic and dynamic view of customer’s environment and use of Cloudflare products, including the customer deployment topology, expert resolution for all support issues, and proactive advice for long-term improvements.
• Create and deliver Quarterly Support Reviews including SLA adherence, top ticket drivers, ticket deep dives, and incident reviews.
• Ability to travel up to 25% of the time. 
• Proactively engage with the account team during strategic deal closure and throughout the lifecycle of the customer.
• Point of escalation during business hours, and backup point of escalation for Cloudflare TAMs in other regions during their off hours.
• Understand client sentiment, own internal and customer facing escalations, and provide product support.
• Ensure support tickets are solved in a timely manner.
• Maintain and expand working technical knowledge of Cloudflare products.
• Single threaded owner of technical support issues, working with backend teams as needed.
• Work with global TAM’s to ensure coverage on critical issues.
• Ensure rapid Incident response.
• Assist with preparing and communicating CSRs and formal documentation for incidents and major issues.

Examples of desirable skills, knowledge and experience

• Understanding of networking and routing protocols (BGP, OSPF, IPSec, GRE, etc).
• Experience in security products and technologies (e.g Firewall, IPS, DDoS).
• Experience in system integration and multi-vendor environments & data center deployments.
• Basic troubleshooting skills (e.g. traceroute, WireShark, dig, cURL, etc.) towards identifying and escalating to the necessary teams to drive towards a solution.
• Minimum 8 years of previous experience in a customer-facing team with technical account management responsibilities.
• Have the business acumen of working with Fortune 500 companies and their leadership team.
• Fundamental understanding of how the Internet works, e.g. the OSI Model, Application and Network security, what a proxy is and how it works.
• Passionate about Cloudflare products, helping customers, and building strong relationships across organizations.

Location: Remote, UK | Remote, Portugal

About the department

The Customer Support Team solves complicated problems and answers technical inquiries via phone, email, chat, and social media. Whether it is a WordPress blogger using our services for free or a global Enterprise business with petabytes of web traffic, our team is always eager to assist. At Cloudflare, Technical Account Managers (TAMs) are part of our Global Customer Support organization and work directly with customers to ensure a consistent and high level of support. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - to help build a better service and future product development.

What you'll do

The Technical Account Manager, aligned with Zero Trust customers, for Zero Trust will own the post-contract end-to-end support experience for Cloudflare’s most strategic customers, to unblock post-go-live technical support challenges. They are a dedicated technical primary point of contact for our top-tier Enterprise customers that subscribe to Cloudflare’s Zero Trust products. 

TAM’s responsibilities are to manage and monitor support interactions, serve as an internal advocate for customers, respond to customer escalations, and proactively escalate issues as needed. TAMs meet regularly with their respective customer(s) and provide proactive recommendations that support customers’ requirements, roadmap, and ongoing technical needs, partnering with the Customer Success and Account Team members.

This is a technical role on Cloudflare’s Customer Support Team. To be successful in this role, you must possess strong customer service and leadership skills, be a self-starter, be committed to ongoing self-education, be able to collaborate across organizations and have excellent technical problem-solving skills.

As a TAM aligned with Cloudflare’s Zero Trust products, you’ll be working closely with customers who use these solutions as an integral part of their Cloudflare configuration, addressing their primary support needs.

• Serve as primary technical support contact, including for all break/fix scenarios.
• Document and maintain technical profiles for customers to ensure a globally consistent and smooth support experience.
• Maintain a cooperative relationship with all cross-functional resources, such as product, engineering, and customer account teams comprising Account Executives, Customer Success, Professional Services, and Partners throughout every sales phase.
• Collaborate with the Account Team, as well as Engineering and Product, to help ensure high customer satisfaction by providing world-class dedicated support throughout the entire life of the customer partnership.
• Provide product and engineering teams with customer feedback to help identify Support challenges and opportunities. 
• Have a holistic and dynamic view of customer’s environment and use of Cloudflare products, including the customer deployment topology, expert resolution for all support issues, and proactive advice for long-term improvements.
• Create and deliver Quarterly Support Reviews including SLA adherence, top ticket drivers, ticket deep dives, and incident reviews.
• Ability to travel up to 25% of the time. 
• Ability to work one weekend every quarter. 
• Proactively engage with the account team during strategic deal closure and throughout the lifecycle of the customer.
• Point of escalation during business hours, and backup point of escalation for Cloudflare TAMs in other regions during their off hours.
• Understand client sentiment, own internal and customer facing escalations, and provide product support.
• Ensure support tickets are solved in a timely manner.
• Maintain and expand working technical knowledge of Cloudflare products.
• Single threaded owner of technical support issues, working with backend teams as needed.
• Work with global TAM’s to ensure coverage on critical issues.
• Ensure rapid Incident response.
• Assist with preparing and communicating CSRs and formal documentation for incidents and major issues.

Examples of desirable skills, knowledge and experience

• Minimum 8 years of previous experience in a customer-facing team with technical account management or technical support responsibilities.
• Previous experience in SASE or Zero TrustKnowledge of and/or experience with Cloudflare Zero Trust Network Access (ZTNA) solutions and concepts such as Access, Gateway, WARP, and Browser Isolation (or equivalents), and more.
• Understanding of customer network and application architectures, including VPN and remote access challenges.
• Detailed understanding of workflow from user to application including hybrid architectures with Azure, AWS, GCP. 
• Have the business acumen of working with Fortune 500 companies and their leadership team.
• Basic technical troubleshooting skills and methodologies towards identifying and escalating to the necessary teams to drive towards a solution.
• Fundamental understanding of how the Internet works, e.g. the OSI Model, Application and Network security, what a proxy is and how it works.
• Passionate about Cloudflare products, helping customers, and building strong relationships across organizations.

Nextiva is seeking a dynamic and experienced Website Director with expertise in WordPress to join our innovative team. Reporting to the VP Revenue Marketing, As the Website Owner/  Web Development leader you will take ownership of Nextiva's WordPress-based websites and play a pivotal role in driving continuous improvement and innovation to elevate the Nextiva web experience, with a strong emphasis on building a revenue-generating website and marketing-focused strategies.

Key Responsibilities:

• Website Ownership:  Take full ownership of Nextiva's WordPress-based websites, ensuring their functionality, performance, and security.  Oversee the design, development, and maintenance of WordPress sites, ensuring they align with Nextiva's brand, business objectives, and revenue goals. Lead initiatives to improve our web experience on WordPress platforms, focusing on user-centric design principles, performance optimization, and revenue-generating features.
• Vendor Management: Select, brief, and manage a creative web agency to run a redesign project in conjunction with the Wordpress re-platforming of the websites. Collaborate with external vendors, agencies, and service providers when necessary for website development, maintenance, or enhancement projects.
• Website Content Management: Oversee content creation, maintenance, and updates for the website, ensuring accuracy and relevance. Collaborate with content creators, designers, digital program managers, and developers to produce high-quality web experiences.
• User Experience (UX) and Design: Lead efforts to improve the website's UX, navigation, and overall design to enhance user engagement. Ensure a consistent and visually appealing brand presence.
• Lead Generation and Conversion Optimization: Develop and implement strategies to convert website visitors into leads through forms, CTAs, and landing pages. Implement A/B testing and optimization to increase conversion rates.
• Analytics and Reporting: Utilize web analytics tools to monitor website performance, track user behavior, and provide insights for continuous improvement. Report on website KPIs to inform decision-making.
• Website Security and Compliance: Ensure the website's security, data privacy, and compliance with relevant regulations (e.g., GDPR, CCPA). Monitor and mitigate potential security risks.
• Mobile Optimization: Ensure that the website is responsive and optimized for mobile devices to provide a seamless user experience across platforms.
• SEO and Organic Traffic Growth: Collaborating with the SEO team, Implement SEO best practices to improve organic search visibility and drive relevant traffic. Conduct keyword research and optimize content for search engines.
• Team Leadership and Development: Leading a team of developers, foster a collaborative and innovative work environment to maximize the potential of the web development team, with a keen focus on aligning web strategies with marketing and sales initiatives. Instill a belief across the team that there is always room for improvement and actively seek out opportunities to enhance the overall quality, functionality, and revenue potential of our WordPress sites.
• Business Impact:  Develop and implement strategies to generate leads, pipeline and revenue through the website. Collaborate closely with marketing and sales teams to align web strategies with revenue goals and enhance the overall customer acquisition and retention experience. 
• Quality Oversight:  Infuse a passion for testing into the development process, emphasizing the importance of thorough testing to maintain the highest standards of quality in our WordPress sites.  Implement and promote testing best practices, including automated testing, to enhance the reliability and stability of our WordPress solutions.
• Innovation and Personalization: Experiment and test tools, tactics and best practices to deliver personalized journeys on the website for verticals and segments.

Required Skills and Qualifications:

• 8+ years of relevant experience, with hands-on development experience focused on WordPress. Experience working within a B2B Marketing team in Marketing, Digital Marketing, Web Design, or a related field.
• 5+ years of experience in website management, preferably in a B2B SaaS or technology company.
• Expertise in setting up and managing content management systems (CMS) and website analytics tools. WordPress preferred
• In-depth knowledge of WordPress, themes, plugins, and customization.
• Hands-on experience working with a team of front and backend developers. Familiarity with HTML, JavaScript, CSS, and XML is a plus
• Experience with testing methodologies and a commitment to quality assurance.
• Strong understanding of SEO best practices and digital marketing concepts.
• Experience with website design principles and user experience (UX) design.
• Excellent project management skills with the ability to manage multiple initiatives concurrently.
• Knowledge of website security and data privacy best practices.
• Strong communication and collaboration skills.

Nextiva Core Competencies / DNA:

• Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  They are a change agent, prepared to lead and drive changes as we transform. 
• Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
• Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  They will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Compensation, Rewards & Benefits:

Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations!????

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. 

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

#LI-MS1   #LI-HYBRID

Available Location: Tokyo, Japan

About the Department

The Customer Support Team solves complicated problems and answers technical inquiries via phone, email, chat, and social media. Whether it is a WordPress blogger using our services for free or a global Enterprise business with petabytes of web traffic, our team is always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - to help build a better service and future product development.

What You’ll do

Do you love solving complex problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking a Technical Support Engineer to join our team. You will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network. This is a position where you will learn the inner workings of Cloudflare’s technology and gain a deeper understanding of internet technologies.

Examples of desirable skills, knowledge and experience

• You are comfortable communicating in writing and always put the customer first
• You are a motivated self-starter who always looking to expand your skill sets
• You take initiatives and capable of learning new technologies / systems / features with little guidance
• You enjoy troubleshooting and solving unknown technical problems and issues
• You are inquisitive and able to communicate to different kind of audiences
• You have a solid grasp of problem solving with command line tools (dig/traceroute/curl/tcpdump)
• You understand how the Internet works

Bonus Points

• You have experience writing scripts in Bash, Python, JavaScript, or other scripting language
• You have experience installing and configuring web servers like Apache, Nginx, and IIS
• You are familiar with Cloudflare and have a site actively using our platform
• You have web development, hosting, or customer support experience
• You have the ability to read and write in multiple languages

Nextiva is seeking a dynamic and experienced Website Owner / Lead Web Developer with expertise in WordPress to join our innovative team. Reporting to the VP Revenue Marketing, As the Website Owner/  Lead Web Developer, will take ownership of Nextiva's WordPress-based websites and play a pivotal role in driving continuous improvement and innovation to elevate the Nextiva web experience, with a strong emphasis on building a revenue-generating website and marketing-focused strategies.

Key Responsibilities:

• Website Ownership:  Take full ownership of Nextiva's WordPress-based websites, ensuring their functionality, performance, and security.  Oversee the design, development, and maintenance of WordPress sites, ensuring they align with Nextiva's brand, business objectives, and revenue goals. Lead initiatives to improve our web experience on WordPress platforms, focusing on user-centric design principles, performance optimization, and revenue-generating features.
• Vendor Management: Select, brief, and manage a creative web agency to run a redesign project in conjunction with the Wordpress re-platforming of the websites. Collaborate with external vendors, agencies, and service providers when necessary for website development, maintenance, or enhancement projects.
• Website Content Management: Oversee content creation, maintenance, and updates for the website, ensuring accuracy and relevance. Collaborate with content creators, designers, digital program managers, and developers to produce high-quality web experiences.
• User Experience (UX) and Design: Lead efforts to improve the website's UX, navigation, and overall design to enhance user engagement. Ensure a consistent and visually appealing brand presence.
• Lead Generation and Conversion Optimization: Develop and implement strategies to convert website visitors into leads through forms, CTAs, and landing pages. Implement A/B testing and optimization to increase conversion rates.
• Analytics and Reporting: Utilize web analytics tools to monitor website performance, track user behavior, and provide insights for continuous improvement. Report on website KPIs to inform decision-making.
• Website Security and Compliance: Ensure the website's security, data privacy, and compliance with relevant regulations (e.g., GDPR, CCPA). Monitor and mitigate potential security risks.
• Mobile Optimization: Ensure that the website is responsive and optimized for mobile devices to provide a seamless user experience across platforms.
• SEO and Organic Traffic Growth: Collaborating with the SEO team, Implement SEO best practices to improve organic search visibility and drive relevant traffic. Conduct keyword research and optimize content for search engines.
• Team Leadership and Development: Leading a team of developers, foster a collaborative and innovative work environment to maximize the potential of the web development team, with a keen focus on aligning web strategies with marketing and sales initiatives. Instill a belief across the team that there is always room for improvement and actively seek out opportunities to enhance the overall quality, functionality, and revenue potential of our WordPress sites.
• Business Impact:  Develop and implement strategies to generate leads, pipeline and revenue through the website. Collaborate closely with marketing and sales teams to align web strategies with revenue goals and enhance the overall customer acquisition and retention experience. 
• Quality Oversight:  Infuse a passion for testing into the development process, emphasizing the importance of thorough testing to maintain the highest standards of quality in our WordPress sites.  Implement and promote testing best practices, including automated testing, to enhance the reliability and stability of our WordPress solutions.
• Innovation and Personalization: Experiment and test tools, tactics and best practices to deliver personalized journeys on the website for verticals and segments.

Required Skills and Qualifications:

• 8+ years of relevant experience, with hands-on development experience focused on WordPress. Experience working within a B2B Marketing team in Marketing, Digital Marketing, Web Design, or a related field.
• 5+ years of experience in website management, preferably in a B2B SaaS or technology company.
• Expertise in setting up and managing content management systems (CMS) and website analytics tools. WordPress preferred
• In-depth knowledge of WordPress, themes, plugins, and customization.
• Hands-on experience working with a team of front and backend developers. Familiarity with HTML, JavaScript, CSS, and XML is a plus
• Experience with testing methodologies and a commitment to quality assurance.
• Strong understanding of SEO best practices and digital marketing concepts.
• Experience with website design principles and user experience (UX) design.
• Excellent project management skills with the ability to manage multiple initiatives concurrently.
• Knowledge of website security and data privacy best practices.
• Strong communication and collaboration skills.

Nextiva Core Competencies / DNA:

• Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  They are a change agent, prepared to lead and drive changes as we transform. 
• Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
• Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  They will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Compensation, Rewards & Benefits:

Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations!????

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. 

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

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