350.org is looking for a Director of Product  to define, plan and execute on a strategic vision for 350’s technical direction.  Your empowerment and support of the Product team to develop and release high impact projects is a vital role at a crucial moment for the climate and wider movements we amplify and support. 

About 350.org 

350.org is building a global grassroots movement to solve the climate crisis. Our online campaigns, grassroots organizing, and mass public actions are led from the bottom up by thousands of volunteer organizers in over 188 countries. 350.org works hard to organize in a new way—everywhere at once, using online tools to facilitate strategic offline action. We want to be a laboratory for the best ways to strengthen the climate movement and catalyze transformation around the world. The values that guide and drive our work are listed here. 

350.org is an equal opportunity employer.350.org strives to be an inclusive and collaborative group ofpeople who bring a variety of approaches to the work we do. We’re committed to the principles ofjustice, and we try to build a safe workplace where everyone is treated fairly and enjoys workingtogether. We value new perspectives, ideas of all sorts, and different ways of working. Diverseperspectives and experiences improve the way 350.org carries out our work – including what wedecide to work on and how creatively/effectively we do that. We do our best to make staff positionsaccessible to all potential team members, regardless of race, national origin, ethnicity, age, disability,assigned gender, gender expression or identity, sexual orientation or identity, religion or creed,veteran status, marital or parental status, and genetic information. We also strive to include teammembers in communities most impacted by climate change or impacted by other kinds ofenvironmental, social, and economic injustice. 

About the Position

We are looking for a Global Director of Product who will bring deep technical and leadership skills to the helm of 350.org’s Product team, at an exciting moment for the organisation.

Our Product team is responsible for developing and stewarding 350.org’s activism technology to uplift and enable the work of campaigners and organisers around the world. Our tech stack includes website platforms including hundreds of diverse sites, broadcast communication tools including email and SMS, advocacy tools, forms, organising and fundraising platforms, CRM systems and data analytics.

As Director of Product you would lead the team to strategically assess the needs of the organisation, shape 350.org’s technical direction, ensure the best use of resources, and steward the team through an upcoming period of change and opportunity. You would empower the Product team to run impactful projects, product upgrades, build new capabilities for the future and work seamlessly with the wider organisation. This is a vital role at a crucial moment for the climate and wider movements we amplify and support.

In close collaboration with the Head of Public Engagement and as part of the PE Leadership Team, you will be instrumental in connecting the big picture of product goals with our wider vision for effective engagement; our blueprint to build a stronger, better connected, and more powerful climate movement. This includes bringing leadership and the product team’s expertise in testing and understanding our audiences to initiatives such as:

• Resourcing the Movement: We channel people’s emotional responses to the climate crisis into clear actions they can take. We will continue to build our supporter base with a focus on the Global South to strengthen our campaigns globally.
• Strengthening our role in shifting the overarching discourse on climate action: In order to achieve our ambitions, and be a part of the change that the world needs so urgently today, we will coach tech expertise internally and in the wider movement 
• Developing 350.org as a leader and innovator in the tech-for-good and social justice movement sectors.

Responsibilities:

Product Strategy & alignment

• Own the Product Strategy, vision and roadmap, part of our overarching Engagement Strategy, and ensure alignment with the organisation’s broad goals and objectives.
• Work with the Product team leads to weigh up strategic priorities for the development of our data, engineering, organising and campaigning and CRM systems, and how they will work together to advance the mission.
• Inform senior leadership level decisions with strategic insight and context on innovations and adaptations to technology in support of organisational decisions, with relevant cost and timeline considerations.
• Help develop and champion the strategic priorities of the Public Engagement department and drive cross-organisational collaboration around crucial engagement themes such as:
• Inclusive engagement experiences: designing new ways to ensure the voices of people from around the world - especially those of the youth and indigenous and frontline communities - are represented and responded to
• Movement support: Turning people power into a critical change-making lever, oftentimes playing an important behind-the-scenes role to amplify the work of key movement groups such as the burgeoning youth climate activists’ movement
• Safety: Enhancing digital security as this becomes an increasing area of concern for activists
• Innovation and partnerships: Offering thought leadership in how technology can advance social change, and exploring collaborative projects that leverage partnerships across sectors to drive tech-led projects that support the movement.
• Justice: Intentionally using JEDI principles (Justice, Equity, Diversity and Inclusion) as a key lens to highlight the intersectionality of climate and social justice issues in all our work
• Data-informed decision making: Encouraging a culture of learning and strategic use of testing to guide investments in the years to come

Management & leadership

• Line manage 5 functional product leads.
• Coordinate team-wide spaces and calls, nurturing collaboration, learning, experimentation and product thinking.
• Develop team-wide ways of working and tactical approaches to collaboration and priority-setting.
• Mentor and coach team members and support their professional development.
• Ensure smooth working relationships focused on open communication, mutual support, and proactive resolution to potential problems.
• Develop excellent relationships and  collaboration between Product and other teams. Ensure Product is able to effectively work with other departments and teams, maintaining open communication and agreement on the working relationships.
• Allocate budgetary and staff resources to meet the needs of the team and the organisation

Competencies:

Leadership and Management:Talented manager of people and projects in a fast-moving, highly collaborative environment. ​Ability to set and operationalize strategic goals, inspire people, set clear expectations, provide guidance and support, and recognise great work.

Technical:​ To support 350.org’s varied, global and multilingual work, we use a broad tool stack which currently includes Wordpress multisite networks, Action Kit, Salesforce, Controlshift, Action Network, New/Mode and Big Query amongst others. Our team generally strives to use the best activism tools available and customise, adapt and integrate them to our needs - we often build custom integrations and APIs to connect those tools. You do not need to be an expert in every tool in our current tech stack but you will be proficient in the use of similar digital platforms and familiar with non-profit sector or activism technologies and ways of working.

You should have significant experience with multiple platforms, technical stacks and languages. Our integrations between different platforms, as well as our data warehouse, rely on cloud hosted services to process and transfer data. Our website uses custom APIs to pull information from multiple sources. You will be called on to make decisions on technical trade offs and approaches.

Communication:​ Outstanding communication skills. Ability to effectively craft and deliver concise and informative communications. Ability to listen to and address concerns of others, and to transfer and translate information from one level or team of the organisation to another.

Self-Management:​ Ability to set professional boundaries, and support others to do the same. Resilient and able to manage self and keep composure in times of stress. Able to work independently with minimum supervision.

Justice and Equity:​Must embrace the principles of workplace justice, diversity and inclusion and apply them to day-to-day work. Brings a good understanding of how justice and accessibility show up in the domain of technology. 

Others:​ Organised, detail oriented and accurate. Able to create work plans and anticipate deadlines. Be comfortable juggling multiple priorities with competing deadlines. Must believe and embrace 350.org’s vision, mission, and progressive values.

Required Qualifications 

• Hands-on technical experience.
• Experience managing a team of 5 or more. 
• Minimum of 5 - 10 years of experience in technical or technical management roles.
• Experience developing a long term strategy for technology and collaboration with other departments and teams.

Desired (but not required) skills and experiences 

• Experience managing budgets, containing costs. Including controlling and monitoring costs on cloud platforms.
• Deep knowledge of web architecture - from the browser to the database.
• Experience with developing and integrating data analysis and reporting systems.

We are looking for someone who is comfortable working both independently and in teams, highly responsive, and able to lead initiatives as well as take direction from others. 

Position Type:  Full time

Application Deadline:Although we hope to begin interviews during the week of June 14th 2024, this job is open until filled, or the hiring manager determines that they can no longer accept applications. 

Start Date: [ASAP](flexible) 

Compensation:Salary tier 4.2 Click here to view salary

Location:Remote withinthe countries 350.org currently operates. Current countries are: Argentina, Australia, Belgium, Benin, Brazil, Canada, Colombia, Fiji, France, Germany, Indonesia, Italy, Japan, Kenya, Netherlands, Philippines, Poland, Senegal, Singapore, South Africa, Spain, Sweden, Taiwan, Trinidad and Tobago, United Kingdom 

No preference in US:Remote: in the following states CA, CO,CT, GA, MD, MA, ME, MT,NJ, NY, NC, PA, UT, VT, VA, WI, WA, or Washington, DC

Applicants must have the legal authorization to work for any employer in their country of residence. We are unable to sponsor or take over sponsorship of an employment visa at this time.

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If you have suggestions for us on how to do this better, we really value your input and stronglyencourage you to write to us atjobs@350.orgwith the subject line ‘Hiring Feedback’.

Job Locations: Remote, Mexico City, MX

To the attention of candidates (Mexico City): 

This role requires full time work over the Weekends. Candidates should be comfortable working with a “Sun-Thursday” or “Tues-Sat” 5-day working week schedule.  Candidates MUST have right-to-work in Mexico.  Visa sponsorship is NOT provided for this position.

About the Department

The Customer Support Team solves complicated problems and answers technical inquiries via phone, email, chat, and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, our team is always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - to help build a better service and future product development.

What You’ll Do

Do you love solving complex problems and interacting with people? Are you passionate about helping customers and a standout colleague? Cloudflare is seeking a Technical Customer Support Engineer to join our team. You will work with customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network. This is a position where you will learn the inner workings of Cloudflare's architecture and gain a deeper understanding of Internet technologies. You will focus on providing support for our Content Delivery products: Workers, Speed, Images, Stream, CDN and others.

Examples of desirable skills, knowledge and experience

• You have worked as part of a team in a customer-facing role and want to progress your career as a support professional
• You have solved issues from the network to the application layer
• You have resolved front-end dashboard and API issues
• You have analyzed and tuned website performance issues
• You understand Javascript or other scripting languages 
• You have developed or maintained internet applications
• You have experience with video encoding and streaming solutions
• You have worked with SQLite or other database servers
• You are comfortable communicating through various support channels and always put the customer first
• You are a motivated self-starter and always looking to expand your existing skill set

Bonus Points

• You are fluent in Portuguese, Spanish, German, Japanese, French or Mandarin
• You are familiar with Cloudflare and have a site actively using our platform
• You have a solid grasp of problem-solving with command line tools (curl/dig/traceroute/tcpdump) and developer tools (git/wrangler/npm)
• You are familiar with Nginx, Apache, IIS or any other web servers
• You are committed to gaining a deeper understanding of the following technologies: DNS /  SSL / CDN - Cache / Cloudflare Workers
• You have experience with Cloudflare Workers  

About SecurityScorecard:

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint. 

Headquartered in New York City, our culture has been recognized by Inc Magazine as a "Best Workplace,” by Crain’s NY as a "Best Places to Work in NYC," and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of theWorld’s Most Innovative Companies for 2023and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing “forward-thinking employers for their unwavering commitment to employee engagement.”  SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV and Riverwood Capital.

About the role:

We're seeking a highly-motivated Website Marketing Manager to join SecurityScorecard. As a member of the Revenue and Growth Marketing team, you will have a direct impact on the continued success of our most important digital asset, the website. This is a fast-paced role, which encompasses managing publishing content in our CMS (Wordpress), owning landing page creation, and coordinating cross-functionally with key stakeholders. Candidates should have experience in owning website performance metrics, digital content creation, and strong organizational and project management skills.

The ideal candidate will possess a unique blend of web development and digital marketing expertise, including proficiency in web maintenance, design, modern development principles, SEO strategy, UI/UX best practices, and online advertising. B2B/SaaS experience is required, coupled with a strong digital acumen for content strategy planning, execution, and data analytics. Experience managing an external web development team is a plus.

Responsibilities:

• Own the end-to-end process for which content is published and maintained on our website through our CMS platform (Wordpress)
• Convert conceptual designs into web pages utilizing existing templates and components while adhering to brand guidelines, SEO, and UX best practices
• Update our website for all new feature releases, including new pages and making navigation/footer updates as needed
• Intake, manage and fulfill requests from internal and external stakeholders for new web pages and/or updates to existing content
• Own the day-to-day project management for all content publishing and landing page tasks
• Routinely audit existing website content for accuracy and effectiveness, applying key learnings from experimentation throughout the web experience
• Partner closely with the broader digital and demand gen team leads to optimize landing page experiences through ongoing A/B testing experimentation
• Partner closely with SEO team to publish new keyword-driven pages and optimize existing content
• Develop and maintain collaborative working relationships with team members across multiple groups (Marketing, Product, and Growth)
• As needed, write requirement documents for new design system components, bugs, or back-end changes that will be provided to external developers for implementation
• Periodically complete reviews for new design system components, ensuring builds match designs and fulfill all requirements
• Create and maintain "how-to" documentation for other internal content authors
• Leverage your knowledge of Wordpress to implement optimizations that improve site performance, working efficiently across functions and departments
• Act as a problem solver, proactively identifying issues and finding efficient solutions to ensure a seamless user experience
• Test websites across browsers, operating systems and devices
• Optimize loading speeds and capacity
• Debug pages and fix broken links or images

Requirements:

• 3-5 years of experience in website management, digital marketing, or content marketing.
• Experience using CMS platforms such as Wordpress (highly preferred), Contentful, Builder.io, Webflow, etc.
• Experience using marketing analytics tools to drive insights and learnings (e.g., Google Analytics, Tableau, Heap).
• Strong cross-functional collaboration and interpersonal skills.
• Experience using project management platforms such as ClickUp and JIRA.
• Knowledge of best practices in UI/UX, web accessibility, and responsive design principles.
• Strong eye for design, and general experience working with Figma/Adobe XD.
• Semi-proficient understanding of HTML/CSS/Javascript and SEO fundamentals.
• Proactive, collaborative, and results-driven work style.
• Copywriting and/or editing experience, a plus.
• Ability to identify and quickly fix browser and desktop/mobile compatibility issues

Benefits:

Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!

The estimated salary range for this position is $80,000-100,000. Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits. 

SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law. 

We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact talentacquisitionoperations@securityscorecard.io.

Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law. 

SecurityScorecard does not accept unsolicited resumes from employment agencies.  Please note that we do not provide immigration sponsorship for this position. 

350.org is looking for a Social Media and Digital Content Manager to manage 350 Germany’s key digital channels during the launch of our new region-wide campaign and produce creative and engaging outputs, to increase the reach and impact of our digital communications in Germany.

This is a consulting/contractor role lasting 3 months (3 June to 30 August 2024) and will work closely with our teams in Germany and Europe. We are expecting this role to spend 3-4 days a week (negotiable) on this short-term project. It is a remote position. 

About us: 

350.org is building a global grassroots movement to solve the climate crisis. Our online campaigns, grassroots organizing, and mass public actions are led from the bottom up by thousands of volunteer organizers in over 188 countries. 350.org works hard to organize in a new way—everywhere at once, using online tools to facilitate strategic offline action. We want to be a laboratory for the best ways to strengthen the climate movement and catalyse transformation around the world.

Summary:

Are you experienced in producing creative and engaging content for social justice causes? Do you have strong digital skills and the ability to manage content across social media channels (Insta, Facebook, Tiktok) in both German and English? 

Objectives and key deliverables:

The person will be responsible for the following: 

• Support the launch of 350’s new campaign in Europe, through implementation of its digital strategy in Germany, working closely with the rest of the Germany team and with 350 Europe’s digital specialists.
• Produce regular engaging outputs for the social media accounts of 350.org Deutschland, including 3 TikTok videos, from July to August.   
• Monitor engagement across channels, give recommendations and identify emerging trends to engage with. 
• Support with email writing and other digital content production (blogs, webpages) as needed, as well as occasional light support for traditional media communications (press releases, media outreach).
• Monitor news and political developments and supporting development of rapid response digital outputs post EU-election, around the Bretton Woods Anniversary, G20 Finance Ministerial Meeting and climate impacts.

Required Skills and Experience:

• Experience managing social media channels and creating digital content for Instagram, TikTok and other social media platforms. 
• Ability to produce high quality online content and resources for specific target audiences.
• Basic video and graphics production and editing skills (eg. using Canva). 
• Strong project management skills, with the ability to plan and deliver high-quality work within tight timeframes and a limited budget.
• Fluent in German, and comfortable working in English.

Desired (but not required) Skills and Experiences:

• Strong interest in climate justice issues (at a local or national level).
• Experience working with environmental / economic / social justice movements in Germany.
• Experience of mobilising people to take part in a particular campaign or event.
• Familiarity with some or all of the digital tools used by 350.org (e.g. Canva, ActionKit,, Wordpress, NewMode, Twitter, Instagram). Experience with setting up ads for Facebook and Instagram would also be very beneficial. 
• Experience of working in a geographically dispersed team, including working with teams in other countries on cross-regional or global campaigns.

Service Environment: Remote, with option to work from an office in Berlin. 

Consultancy fee:daily rate between 250-400 EUR, based on experience and suitability.

How to apply: Please send your CV, an expression of interest and a suggested consultancy fee to kate@350.org by May 17, 2024.  

Job Locations: Remote, Mexico City, MX

To the attention of candidates (Mexico City): 

This role requires full time work over the Weekends. Candidates should be comfortable working with a “Wed-Sun” or “Sat-Wed” 5-day working week schedule. Candidates MUST have right-to-work in Mexico.  Visa sponsorship is NOT provided for this position.

About the Department

The Cloudflare Customer Support Team solves complicated problems and answers technical questions via phone, email, chat and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, we are always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - for better service and future product development.

Description

Security Operations Center Analysts provide premium-level support for Cloudflare’s security products and features. Our largest and most technically sophisticated customers will contact the SOC as a Service team for assistance and intelligence in dealing with threats or attacks on their infrastructure at OSI Layers 3, 4, and 7. This will span the range of Cloudflare security products from Magic Transit Infrastructure Protection, DDoS mitigation and Network Firewall, to using the Web Application firewall (WAF), Spectrum, Bot Management and Rate Limiting to help customers.

Security Operations Center Analysts analyze threats, make detailed and informed suggestions for mitigation and may need to implement mitigation strategies directly on behalf of the customer. The team also provides attack reporting beyond Cloudflare’s self-service reports.

Responsibilities

• Monitor and investigate the alerts to identify attacks
• Work with Engineering and Operations teams to mitigate attacks, suggest steps to mitigate, and apply the appropriate mitigation, when applicable
• Work with Engineering and Product teams to improve the products and tools
• Extensive communications with customers via chat, email, and phone 
• Review the latest alerts to determine relevancy and urgency. Create new tracking tickets for alerts that signal an incident and require review or escalation
• Configure / Manage security monitoring rules and contribute to tool improvements
• Compare traffic signatures and attributes including IP addresses, cookie variations, HTTP headers, and JavaScript footprints to determine what is good traffic and what is malicious
• Participation in a weekend and holiday rotation required with main working hours 9 to 5 Pacific time 

Key skill sets

• Strong understanding of the OSI model, TCP, UDP, BGP, QUIC
• Advanced understanding of iptables
• Analysis of traffic for attack anomaly detection and creation of mitigation rules
• Experience in handling attack mitigation and thorough knowledge of various attacks (L3/4 and L7)
• At least 2 years of technical support experience and customer support experience is a must
• Strong communication skills with high-value customers 
• Command line / Bash shell
• Sysadmin skills (Linux/Mac/Windows) & Programming skills (Python, Ruby, PHP, C, C#, Java, Perl, Git etc.)
• Security skills and certifications preferred: CISSP, GCIA GCIH, GCFA, GCFE, etc.

Bonus Points:

• Previous DDoS mitigation for OSI layers 3,4, & 7, filter malicious traffic using Cloudflare tools like Magic Transit, Network Firewall, WAF, IP reputation lists, packet inspection, blacklisting, whitelisting, and/or rate limiting is a plus